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RxAuditor Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

ROI / Cost (care and feeding)

I would say the cost for RxAuditor has been very reasonably valued. Medacist doesn’t charge for...

Jan 2021
(0)
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Director

Functionality and Upgrades

I would like RxAuditor to integrate with our EMR. RxAuditor is a great product, but it has just too...

Jan 2021
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Director

Service and Support

Medacist has been very responsive. They are a pretty small company. Whenever we have any issues, we...

Jan 2021
(0)
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Director

Functionality and Upgrades

One of the negatives with Medacist is that their software isn't optimized. There are a lot of...

Jan 2021
(0)
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Director

Functionality and Upgrades

The static PDF reports are too long. They are 80–90 pages long with a ton of content. We get a fair...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

When it comes to the ease of use, I can work in RxAuditor pretty well. We are going to sign a...

Jan 2021
(0)
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Director

Other Observations & Comments

When Medacist does their training, they do a really good job of explaining the different reports....

Jan 2021
(0)
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Director

Other Observations & Comments

As a customer, I would like to have the choice to create a different report structure. There are a...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

RxAuditor's reports are only slightly more beneficial than the proactive diversion reports that we...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

RxAuditor is good for showing us the people with more cancel transactions. The system pulls the data...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

In the few times that I have tried to communicate with Medacist, the response I got was to follow...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I don't know why people would implement RxAuditor because there are better tools. People should...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

RxAuditor is contract based and will be reevaluated when it is time for the contract to end. We have...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is value in the anomalous usage reporting. I like that the system pushes the reports to the...

Oct 2020
(0)
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Manager

Future Outlook

Analytics is great if it is just data points, but unless we have actionable data or systems to make...

Oct 2020
(0)
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Manager

Other Observations & Comments

Analytics is not about totally anonymous usage; it is about little nuances in the pattern of how we...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We can pull data and look at it really well. We can do all the cancellations and overrides; those...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Linked orders are a big thing. The transaction is not straightforward. I do not have an order to put...

Oct 2020
(0)
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Manager

Functionality and Upgrades

RxAuditor doesn't help with our integration needs at all. The product doesn't really take into...

Oct 2020
(0)
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Manager

Service and Support

Medacist isn't really working with our people. Medacist is slow to respond. Getting information back...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I haven't been able to identify any risky behavior from these audits. I find other things for...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would not buy RxAuditor again. I don't know what my other options are. I haven't investigated any...

Oct 2020
(0)
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Manager

Functionality and Upgrades

RxAuditor does what Medacist says it does. There are some helpful things the system does. For...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We got very frustrated with RxAuditor, so we purchased another reporting system and used that for a...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Occasionally, we have to work with Medacist to adjust their grouping logic for the reports that they...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We wait every month to get a month’s worth of data to find significant outliers. Once we find them,...

Oct 2020
(0)
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Director

Service and Support

Nothing has changed in our interaction with Medacist since the start of the COVID-19 crisis. I don’t...

Oct 2020
(0)
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Director

Service and Support

Medacist is trying to deliver new technology, and they actually do try to provide support.

Oct 2020
(0)
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Manager

Future Outlook

The vendor provides me with monthly standard reports that are very high quality. These reports are...

Oct 2020
(0)
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Nurse

Lessons Learned

RxAuditor is an easy system to use. It has definitely identified people who are high risk due to...

Oct 2020
(0)
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Nurse

Other Observations & Comments

We are actually part of a bigger health system now. Over the last while, we have integrated so that...

Oct 2020
(0)
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Nurse

Other Observations & Comments

Recently, we have had some challenges with RxAuditor not automatically uploading data from the...

Oct 2020
(0)
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Nurse

Service and Support

I haven't had any problems with contacting our representative about different problems we have had,...

Oct 2020
(0)
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Director

Functionality and Upgrades

I would absolutely go with Medacist again. They have been pretty invaluable in our follow-up of...

Oct 2020
(0)
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Director

Functionality and Upgrades

RxAuditor gives us 2,000-page reports. Navigation can be a little bit difficult. Once we know what...

Oct 2020
(0)
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Director

Interfacing and Integration

The interoperability has been one of the key factors. RxAuditor Investigate has more...

Oct 2020
(0)
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Director

Relationship

The person that we work with and the technicians are fantastic. They always respond quickly and have...

Oct 2020
(0)
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Director

Functionality and Upgrades

Before I tell people about how much time RxAuditor saves and how much cleaner it is for workflows,...

Oct 2020
(0)
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Manager

Implementation and Training

Medacist provides training and is very good when called upon to do that.

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our current version of RxAuditor doesn’t really integrate with everything. The newer version...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The version that we have and that we are paying for hasn’t changed. It is good at what it does, but...

Sep 2020
(0)
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Manager

Relationship

There really hasn’t been any executive outreach whatsoever.

Sep 2020
(0)
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Director

Future Outlook

We are making a decision to move away from RxAuditor for a diversion monitoring system. I would buy...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of Medacist keeping their promises, they generally do. Whether or not they avoid charging...

Sep 2020
(0)
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 or  to see details.

Director

Future Outlook

Medacist is coming out with a new version of this solution called RxAuditor Investigate, and we are...

Sep 2020
(0)
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Manager

Functionality and Upgrades

RxAuditor gives us a lot of information. It ranks the users by their activity and gives information...

Sep 2020
(0)
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Manager

Functionality and Upgrades

My biggest obstacle is that RxAuditor gives me too much information. Our report can be thousands of...

Sep 2020
(0)
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Manager

Service and Support

Working with Medacist has been really great because any time I need anything, whether it is getting...

Sep 2020
(0)
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Manager

Implementation and Training

I wasn’t really part of the implementation plan when we first got RxAuditor, but anytime we have had...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

As of now, Medacist hasn't added any additional charges that I wasn't expecting. However, there have...

Sep 2020
(0)
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Director

Functionality and Upgrades

RxAuditor is really hard to navigate. It provides an in depth report. This report is so in depth, in...

Sep 2020
(0)
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Director

Service and Support

I would not give Medacist a high rating for supporting us during the COVID-19 crisis. We tried to...

Sep 2020
(0)
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Manager

Service and Support

I would rate the vendor high for their support during the COVID-19 crisis. I haven't really needed...

Jun 2020
(0)
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Manager

Other Observations & Comments

I would probably not buy the product again. There are other software systems out there that have...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor's upgrades are fine. There haven't been a lot of new things, but I do get informed before...

Jun 2020
(0)
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Manager

Relationship

The vendor's software is pretty easy to manipulate and get through. The vendor's service is really...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Compared to other software products, RxAuditor is relatively cheap. I don't get the same value that...

Jun 2020
(0)
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Manager

Future Outlook

I anticipate that we won't have RxAuditor a year from now because there are other products that are...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are on the oldest software, and it isn’t promoted to have AI or anything like that. The system...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

RxAuditor doesn’t integrate with anything other than our dispensing cabinets.

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Other than improving the website, Medacist hasn’t ever really changed much. They are working to...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Every time I reach out because a new user needs training on how to read the reports, Medacist is...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Other than just reaching out about having a new tool, which I am sure comes at a cost, Medacist has...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Medacist doesn’t nickel-and-dime. They seem very good about accommodating when we have to add...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

I would recommend Medacist based solely on their customer service interactions and for reports that...

Apr 2020
(0)
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Director

Functionality and Upgrades

The switch to RxAuditor has been kind of disappointing. We have not been that pleased with the...

Apr 2020
(0)
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Director

Functionality and Upgrades

There is a lot of information to look at in RxAuditor. I probably don’t need a lot of the...

Mar 2020
(0)
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Director

Other Observations & Comments

I don’t think the vendor really nickel-and-dimes. They have given the product a lot of attention,...

Mar 2020
(0)
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Director

Relationship

The vendor is always there. The person that we work with is responsive, but we sometimes feel like...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor sends out frequent reminders about their new product. That is really annoying. Several...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We try to get nurse managers to do at least three audits a month for their staff. Those audits take...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's website isn't user friendly. It would be ideal if the product could support a more...

Mar 2020
(0)
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Analyst/Coordinator

Lessons Learned

If there were alternatives, I wouldn't buy the solution again. It wouldn't be my first choice. The...

Mar 2020
(0)
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Director

Other Observations & Comments

RxAuditor is nice in that it provides the data that we never really had in the past. The system...

Feb 2020
(0)
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