RxAuditor Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 9:50:47 PM and Model.EvProductId = 191859

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User Commentary

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Manager

Service and Support

I would rate the vendor high for their support during the COVID-19 crisis. I haven't really needed...

Jun 2020
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Manager

Other Observations & Comments

I would probably not buy the product again. There are other software systems out there that have...

Jun 2020
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Manager

Functionality and Upgrades

The vendor's upgrades are fine. There haven't been a lot of new things, but I do get informed before...

Jun 2020
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Manager

Relationship

The vendor's software is pretty easy to manipulate and get through. The vendor's service is really...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Compared to other software products, RxAuditor is relatively cheap. I don't get the same value that...

Jun 2020
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Manager

Future Outlook

I anticipate that we won't have RxAuditor a year from now because there are other products that are...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We are on the oldest software, and it isn’t promoted to have AI or anything like that. The system...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

RxAuditor doesn’t integrate with anything other than our dispensing cabinets.

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Other than improving the website, Medacist hasn’t ever really changed much. They are working to...

Apr 2020
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Analyst/Coordinator

Service and Support

Every time I reach out because a new user needs training on how to read the reports, Medacist is...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Other than just reaching out about having a new tool, which I am sure comes at a cost, Medacist has...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Medacist doesn’t nickel-and-dime. They seem very good about accommodating when we have to add...

Apr 2020
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Analyst/Coordinator

Service and Support

I would recommend Medacist based solely on their customer service interactions and for reports that...

Apr 2020
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Director

Functionality and Upgrades

The switch to RxAuditor has been kind of disappointing. We have not been that pleased with the...

Apr 2020
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Director

Functionality and Upgrades

There is a lot of information to look at in RxAuditor. I probably don’t need a lot of the...

Mar 2020
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Director

Other Observations & Comments

I don’t think the vendor really nickel-and-dimes. They have given the product a lot of attention,...

Mar 2020
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Director

Relationship

The vendor is always there. The person that we work with is responsive, but we sometimes feel like...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor sends out frequent reminders about their new product. That is really annoying. Several...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We try to get nurse managers to do at least three audits a month for their staff. Those audits take...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor's website isn't user friendly. It would be ideal if the product could support a more...

Mar 2020
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Analyst/Coordinator

Lessons Learned

If there were alternatives, I wouldn't buy the solution again. It wouldn't be my first choice. The...

Mar 2020
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Director

Other Observations & Comments

RxAuditor is nice in that it provides the data that we never really had in the past. The system...

Feb 2020
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Director

Interfacing and Integration

RxAuditor is set up to pull in the data from a drug ID number, but it doesn’t integrate with our EMR...

Oct 2019
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Director

Relationship

Medacist tries to keep their promises, but they haven’t been able to. We have reached out to the...

Oct 2019
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Director

Implementation and Training

Medacist trained me on the system, and I felt like I had a good understanding afterward.

Oct 2019
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Manager

Functionality and Upgrades

With our previous system, we had to create reports to find data. RxAuditor just gives us the data;...

Aug 2019
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Manager

Functionality and Upgrades

Overall, I like all the information that RxAuditor gives; it includes an overview of what each...

Aug 2019
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Manager

Functionality and Upgrades

The most time-consuming part of diversion research is checking what a physician did in a report...

Aug 2019
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Manager

Functionality and Upgrades

Anytime I reach out to Medacist when I need help, they are very quick to respond. The one negative...

Aug 2019
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Manager

Lessons Learned

I like what RxAuditor gives us. We get a lot of information out of the system, but it is too much...

Aug 2019
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Manager

Functionality and Upgrades

When we were looking to purchase a new system, RxAuditor seemed to offer us a lot of the...

Aug 2019
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Director

Functionality and Upgrades

We don’t care too much for RxAuditor right now. The monthly report we get from Medacist is so huge...

Jun 2019
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Director

Service and Support

We don’t really interact with Medacist very much; the communication I get from them is the monthly...

Jun 2019
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Director

Implementation and Training

We never had training for RxAuditor. Medacist just set it up and started sending us reports with no...

Jun 2019
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Director

Other Observations & Comments

It has been really difficult for us to integrate our reports, and it seems like we have to revisit...

Jun 2019
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Manager

Implementation and Training

The implementation services from Medacist were pretty minimal.

May 2019
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Manager

Functionality and Upgrades

We have RxAuditor and another system. Our front-line nurses find other methods, such as the abuse...

May 2019
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Manager

Other Observations & Comments

RxAuditor is updated monthly. I get an email every month with a link to the new report. We can only...

May 2019
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Manager

Functionality and Upgrades

RxAuditor’s ability to help track diversion is very difficult to use. There is a lot of data that is...

May 2019
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Manager

Other Observations & Comments

RxAuditor’s ability to accurately detect and identify false positives is fairly good. RxAuditor can...

May 2019
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Manager

Functionality and Upgrades

I think RxAuditor could be great at improving workflow and things like optimizing cabinets. If I try...

May 2019
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Manager

Other Observations & Comments

RxAuditor is not our workhorse. RxAuditor is not what we use day in and day out. I don’t depend on it....

May 2019
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Manager

Other Observations & Comments

I don’t know whether I have seen any upgrades or changes from Medacist.

May 2019
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Manager

Other Observations & Comments

I haven't had a lot of direct contact with Medacist, and I haven't spent a lot of time trying to...

May 2019
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Manager

Implementation and Training

The Medacist training was all online, and I found that it wasn’t very personalized.

May 2019
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Manager

Functionality and Upgrades

RxAuditor does what Medacist says it does; it just doesn’t do the work in as easy a format as I...

May 2019
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Manager

Service and Support

I have gotten some help with issues when I have reached out to Medacist.

May 2019
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Director

Functionality and Upgrades

We recently switched to RxAuditor, and it is a lot better than our previous system. Before, we had...

Apr 2019
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Director

Functionality and Upgrades

Honestly, I only look at RxAuditor once a month. I wish I had time to look more than that. There is...

Mar 2019
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Director

Service and Support

RxAuditor isn't catered very well to our specific needs, and Medacist has not guided us in that...

Mar 2019
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Director

Functionality and Upgrades

A diversion has to be really significant to actually be caught by RxAuditor. We haven't had success...

Mar 2019
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Director

Functionality and Upgrades

The workflow management within RxAuditor is very easy. The product provides nice reports in Excel....

Mar 2019
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Director

Functionality and Upgrades

I don’t need any training for RxAuditor. I don’t remember getting any in the first place, but the...

Mar 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t believe we have caught much diversion with RxAuditor. It has pointed us in the right...

Feb 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Every time we have reached out to Medacist because we have a new person or because we need a...

Feb 2019
 Helpful

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Analyst/Coordinator

Service and Support

Medacist has called when they have noticed issues with data not crossing over. They have helped get...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

The report from RxAuditor is very good, but it would be better if it also pulled in specific cases,...

Feb 2019
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Analyst/Coordinator

Interfacing and Integration

We do want a vendor that is more proactive than Medacist. Based on other cases that people have...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

We transitioned from using reports in our cabinet software to using RxAuditor. It doesn’t really...

Feb 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Ideally, we would be able to review 100% of every questionable transaction that occurs in our...

Feb 2019
 Helpful

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Director

Interfacing and Integration

RxAuditor is a standalone system, and we are trying to get away from those types of systems. The...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

There should be an ability to tie an outcome back to the investigation. RxAuditor gives us the top...

Feb 2019
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Director

Service and Support

I don’t know of any time that Medacist hasn’t kept a promise. They have provided adequate guidance....

Feb 2019
 Helpful

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Director

Functionality and Upgrades

Medacist has been somewhat inflexible. We have requested to organize the data differently or to...

Feb 2019
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Director

Functionality and Upgrades

We do get a high number of false positives in RxAuditor. There is an established process for...

Feb 2019
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Director

Functionality and Upgrades

RxAuditor is just ugly. It is old. Its primary colors are red, green, and yellow. There isn’t much...

Feb 2019
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Director

Other Observations & Comments

Medacist doesn’t offer any investigation workflow management. I have actually brought that to their...

Feb 2019
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Director

Service and Support

The vendor guidance is not that good. The system can do a lot better, but when major changes are...

Feb 2019
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Director

Functionality and Upgrades

RxAuditor is really good at getting us actionable data for monthly tracking and trending. It is not...

Feb 2019
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Director

Functionality and Upgrades

RxAuditor doesn’t do a very good job at really giving us real-time data or day-to-day breakdowns....

Feb 2019
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VP/Other Executive

Functionality and Upgrades

RxAuditor is a pretty robust tool and contains a ton of information. RxAuditor is what we want it to...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

The overall user interface could be a bit more robust when interacting with the data. The system...

Feb 2019
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Director

Other Observations & Comments

Information is only information. How useful it is depends on what we do with it. We get a huge...

Feb 2019
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Director

Service and Support

When we have asked questions, we have received good answers and feedback, and Medacist has been...

Feb 2019
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Director

Functionality and Upgrades

RxAuditor provides the daily feed, but we really only get an aggregated report monthly. The tool...

Feb 2019
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Director

Functionality and Upgrades

RxAuditor isn't set up to be very specific. It relies heavily on comparisons between users, and it...

Feb 2019
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Director

Service and Support

Medacist is long in the tooth. They haven't been proactive. I wasn't able to attend the ASHP...

Feb 2019
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Director

Future Outlook

RxAuditor is very helpful in identifying potential diversions. Medacist is fairly responsive to...

Feb 2019
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Director

Service and Support

Medacist provides really great support over the phone. If we have even just a simple question, we...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

RxAuditor is extremely long in the tooth and hasn't really been further developed in the past...

Feb 2019
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Analyst/Coordinator

Implementation and Training

We got a little bit of guidance from Medacist early on, but in the last couple of years, we haven't...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Peer comparison for the different user roles is a huge problem with RxAuditor. For instance, acute...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Medacist's investigation workflow is poor in RxAuditor. We have spent quite a bit of time trying to...

Feb 2019
 Helpful

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