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RxAuditor Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
ROI / Cost (care and feeding)
I would say the cost for RxAuditor has been very reasonably valued. Medacist doesn’t charge for...
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Director
Functionality and Upgrades
I would like RxAuditor to integrate with our EMR. RxAuditor is a great product, but it has just too...
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Director
Service and Support
Medacist has been very responsive. They are a pretty small company. Whenever we have any issues, we...
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Director
Functionality and Upgrades
One of the negatives with Medacist is that their software isn't optimized. There are a lot of...
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Director
Functionality and Upgrades
The static PDF reports are too long. They are 80–90 pages long with a ton of content. We get a fair...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to the ease of use, I can work in RxAuditor pretty well. We are going to sign a...
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Director
Other Observations & Comments
When Medacist does their training, they do a really good job of explaining the different reports....
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Director
Other Observations & Comments
As a customer, I would like to have the choice to create a different report structure. There are a...
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Analyst/Coordinator
Other Observations & Comments
RxAuditor's reports are only slightly more beneficial than the proactive diversion reports that we...
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Analyst/Coordinator
Functionality and Upgrades
RxAuditor is good for showing us the people with more cancel transactions. The system pulls the data...
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Analyst/Coordinator
Service and Support
In the few times that I have tried to communicate with Medacist, the response I got was to follow...
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Analyst/Coordinator
Interfacing and Integration
I don't know why people would implement RxAuditor because there are better tools. People should...
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Manager
ROI / Cost (care and feeding)
RxAuditor is contract based and will be reevaluated when it is time for the contract to end. We have...
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Manager
Functionality and Upgrades
There is value in the anomalous usage reporting. I like that the system pushes the reports to the...
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Manager
Future Outlook
Analytics is great if it is just data points, but unless we have actionable data or systems to make...
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Manager
Other Observations & Comments
Analytics is not about totally anonymous usage; it is about little nuances in the pattern of how we...
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Manager
Functionality and Upgrades
We can pull data and look at it really well. We can do all the cancellations and overrides; those...
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Manager
Functionality and Upgrades
Linked orders are a big thing. The transaction is not straightforward. I do not have an order to put...
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Manager
Functionality and Upgrades
RxAuditor doesn't help with our integration needs at all. The product doesn't really take into...
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Manager
Service and Support
Medacist isn't really working with our people. Medacist is slow to respond. Getting information back...
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Manager
Functionality and Upgrades
I haven't been able to identify any risky behavior from these audits. I find other things for...
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Manager
Functionality and Upgrades
I would not buy RxAuditor again. I don't know what my other options are. I haven't investigated any...
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Manager
Functionality and Upgrades
RxAuditor does what Medacist says it does. There are some helpful things the system does. For...
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Analyst/Coordinator
Functionality and Upgrades
We got very frustrated with RxAuditor, so we purchased another reporting system and used that for a...
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Analyst/Coordinator
Functionality and Upgrades
Occasionally, we have to work with Medacist to adjust their grouping logic for the reports that they...
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Analyst/Coordinator
Functionality and Upgrades
We wait every month to get a month’s worth of data to find significant outliers. Once we find them,...
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Director
Service and Support
Nothing has changed in our interaction with Medacist since the start of the COVID-19 crisis. I don’t...
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Director
Service and Support
Medacist is trying to deliver new technology, and they actually do try to provide support.
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Manager
Future Outlook
The vendor provides me with monthly standard reports that are very high quality. These reports are...
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Nurse
Lessons Learned
RxAuditor is an easy system to use. It has definitely identified people who are high risk due to...
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Nurse
Other Observations & Comments
We are actually part of a bigger health system now. Over the last while, we have integrated so that...
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Nurse
Other Observations & Comments
Recently, we have had some challenges with RxAuditor not automatically uploading data from the...
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Nurse
Service and Support
I haven't had any problems with contacting our representative about different problems we have had,...
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Director
Functionality and Upgrades
I would absolutely go with Medacist again. They have been pretty invaluable in our follow-up of...
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Director
Functionality and Upgrades
RxAuditor gives us 2,000-page reports. Navigation can be a little bit difficult. Once we know what...
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Director
Interfacing and Integration
The interoperability has been one of the key factors. RxAuditor Investigate has more...
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Director
Relationship
The person that we work with and the technicians are fantastic. They always respond quickly and have...
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Director
Functionality and Upgrades
Before I tell people about how much time RxAuditor saves and how much cleaner it is for workflows,...
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Manager
Implementation and Training
Medacist provides training and is very good when called upon to do that.
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Manager
Functionality and Upgrades
Our current version of RxAuditor doesn’t really integrate with everything. The newer version...
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Manager
Functionality and Upgrades
The version that we have and that we are paying for hasn’t changed. It is good at what it does, but...
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Manager
Relationship
There really hasn’t been any executive outreach whatsoever.
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Director
Future Outlook
We are making a decision to move away from RxAuditor for a diversion monitoring system. I would buy...
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Director
ROI / Cost (care and feeding)
In terms of Medacist keeping their promises, they generally do. Whether or not they avoid charging...
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Director
Future Outlook
Medacist is coming out with a new version of this solution called RxAuditor Investigate, and we are...
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Manager
Functionality and Upgrades
RxAuditor gives us a lot of information. It ranks the users by their activity and gives information...
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Manager
Functionality and Upgrades
My biggest obstacle is that RxAuditor gives me too much information. Our report can be thousands of...
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Manager
Service and Support
Working with Medacist has been really great because any time I need anything, whether it is getting...
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Manager
Implementation and Training
I wasn’t really part of the implementation plan when we first got RxAuditor, but anytime we have had...
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Director
ROI / Cost (care and feeding)
As of now, Medacist hasn't added any additional charges that I wasn't expecting. However, there have...
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Director
Functionality and Upgrades
RxAuditor is really hard to navigate. It provides an in depth report. This report is so in depth, in...
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Director
Service and Support
I would not give Medacist a high rating for supporting us during the COVID-19 crisis. We tried to...
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Manager
Service and Support
I would rate the vendor high for their support during the COVID-19 crisis. I haven't really needed...
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Manager
Other Observations & Comments
I would probably not buy the product again. There are other software systems out there that have...
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Manager
Functionality and Upgrades
The vendor's upgrades are fine. There haven't been a lot of new things, but I do get informed before...
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Manager
Relationship
The vendor's software is pretty easy to manipulate and get through. The vendor's service is really...
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Manager
ROI / Cost (care and feeding)
Compared to other software products, RxAuditor is relatively cheap. I don't get the same value that...
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Manager
Future Outlook
I anticipate that we won't have RxAuditor a year from now because there are other products that are...
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Analyst/Coordinator
Functionality and Upgrades
We are on the oldest software, and it isn’t promoted to have AI or anything like that. The system...
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Analyst/Coordinator
Other Observations & Comments
RxAuditor doesn’t integrate with anything other than our dispensing cabinets.
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Analyst/Coordinator
Other Observations & Comments
Other than improving the website, Medacist hasn’t ever really changed much. They are working to...
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Analyst/Coordinator
Service and Support
Every time I reach out because a new user needs training on how to read the reports, Medacist is...
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Analyst/Coordinator
Relationship
Other than just reaching out about having a new tool, which I am sure comes at a cost, Medacist has...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Medacist doesn’t nickel-and-dime. They seem very good about accommodating when we have to add...
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Analyst/Coordinator
Service and Support
I would recommend Medacist based solely on their customer service interactions and for reports that...
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Director
Functionality and Upgrades
The switch to RxAuditor has been kind of disappointing. We have not been that pleased with the...
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Director
Functionality and Upgrades
There is a lot of information to look at in RxAuditor. I probably don’t need a lot of the...
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Director
Other Observations & Comments
I don’t think the vendor really nickel-and-dimes. They have given the product a lot of attention,...
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Director
Relationship
The vendor is always there. The person that we work with is responsive, but we sometimes feel like...
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Analyst/Coordinator
Functionality and Upgrades
The vendor sends out frequent reminders about their new product. That is really annoying. Several...
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Analyst/Coordinator
Functionality and Upgrades
We try to get nurse managers to do at least three audits a month for their staff. Those audits take...
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Analyst/Coordinator
Service and Support
The vendor's website isn't user friendly. It would be ideal if the product could support a more...
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Analyst/Coordinator
Lessons Learned
If there were alternatives, I wouldn't buy the solution again. It wouldn't be my first choice. The...
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Director
Other Observations & Comments
RxAuditor is nice in that it provides the data that we never really had in the past. The system...
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