Merge VNA
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
I like that Merge VNA is stable and that it integrates with multiple vendors' systems.
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Relationship
We have regular meetings with the Merative teams to discuss support and projects and a regular...
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Loyalty, Operations, Product
We had an upgrade for Merge VNA, and it didn’t go very well. Certain things went well, but there are...
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Relationship
Merative does what they tell us they are going to do, but there are problems. However, they have...
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Relationship
We have been aggressive with Merge VNA, and we appreciate that it can stand on its own. It can also...
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Operations
We had a recent upgrade, and it went well, and things were smooth. I feel like the process was...
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Product
Overall, Merge VNA has been pretty good, and we have been quite happy with the solution’s performance....
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Relationship, Product
We continue to be happy with Merative’s product and their support. Especially given the age of our...
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Relationship
I don't have to contact Merative for support more than once or twice a month on average. But one of...
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Loyalty
We have more or less made the decision to leave Merative. Basically, the vendor hasn't been able to...
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Product
The platform hasn't worked correctly since we installed it. It is like a roach motel. Studies check...
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Relationship, Product
Ultimately, the system was supposed to replace our tape archive and put our disaster recovery...
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Value
I wouldn't buy Merge VNA again, mostly due to its performance and how difficult it is to get things...
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Operations
I would like the vendor to let us know what the results of their upgrades will be. I want to know...
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Loyalty, Product
I would like Merge VNA to be closer to a zero-footprint viewer. I would also like it to have...
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Loyalty, Product
We are using the system for diagnostic and referential things, and we plan to scale it for both. We...
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Loyalty
The system brings in certain studies. We needed a VNA that could support DICOM and non-DICOM...
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Relationship
We receive good support from Merative's team members, and they understand the system and the other...
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Product
Merge VNA’s administrative piece is pretty straightforward. I am not too familiar with the new...
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Product, Value
The vendor is making some progress. We recently upgraded the VNA, and it is more robust than it was...
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Product
We have had issues with the VNA system, which has not been as reliable as the other Merative systems....
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Relationship, Relationship, Product, Product
To be proactive, Merative has a device that monitors everything in the product and sends out alerts...
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Product, Product
The system never goes down. It is very stable. Compared to all of the other VNAs in the market, the...
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Product
If a patient goes to see two doctors and the first doctor says that the patient’s medical record...
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Product
The VNA just sits there and works, and we don't actually interact with it a lot. But it has never...
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Operations
When we went through our last upgrades for Merge VNA, Merative had me working with staff that was on...
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Operations
The problem with training was that Merative did not sufficiently delve into topics that they really...
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Product
The VNA is user friendly. It does what it is supposed to do very well, but it is not very intuitive...
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Relationship, Product
The issues that I have had with Merative keeping promises have been related to bringing some...
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Relationship, Product
We have implemented the back-end things the vendor has done over the last several years. Those...
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Loyalty, Relationship
Merative is a smaller, more nimble company than they were when they were IBM. We meet with Merative...
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Relationship
Merative has been keeping their promises, but they haven’t been making any new ones.
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Loyalty, Product
Merative is improving. The vendor is working on more of a server-side rendering model so they don't...
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Product
The thing we like about Merge VNA is it is very stable. It has very few unplanned instances of downtime....
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Value
There is an annual need for growth in Merge VNA, including the addition of drives or things like...
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Product
I don't think there is anything I like or dislike about Merge VNA. I use the product strictly as an...
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Relationship, Product
One specific thing Merative can improve is they need to have a better life cycle management process...
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Product
Some of the behind-the-scenes configurations are a little cryptic; the configurations are for things...
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Product
Merge VNA is reliable and has great uptime. The product's connectivity with foreign systems is excellent....
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Product
Merge VNA is doing a good job. I am pretty satisfied with the product and its performance; it is...
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Product
We are happy with the system. The upgrades are easy and quick. There are still a lot of things that...
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Product
Merative puts a lot of time and attention into making sure that the product is truly an enterprise...
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Product
The product is missing XDS functionalities that would allow us to do document types. We want all of...
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Loyalty
Merative knows that our site is moving away from them, and they are putting us out in the dark. That...
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Relationship
Sometimes Merative’s overseas support team does things that are contrary to what we ask them to do....
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Loyalty, Product
I rated the enterprise imaging solution fairly high because it is stable and easy to use and...
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Loyalty, Product
We are not blown away by IBM iConnect Enterprise Archive, but it is stable and vendor neutral, and...
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Product
The VNA is truly neutral, and we are using other vendors for the PACS and cardiology PACS. We also...
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Loyalty, Product
IBM iConnect Enterprise Archive is a solid VNA and is truly neutral. Merge got it right when they...
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Loyalty, Relationship
Things did not move quickly during the time with IBM Watson, so Merative has some ground to make up...
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Product
Enterprise Archive doesn't seem as flexible as our other products in terms of dealing with and...
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Relationship, Product
Since Merative has a monitoring tool for their systems, we receive notifications via email when the...
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Product
We have had a lot of difficulties tuning IBM iConnect Enterprise Archive, and we continue to have...
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Loyalty
IBM iConnect Enterprise Archive is neutral and can work with any PACS or viewer solution. That is...
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Loyalty, Relationship
The support quality is improving, and we see more visibility into the future with what Merative is...
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Loyalty, Relationship
Merative recently hosted a connect event for their customers to get everyone back together. I don't...
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Product
For us to be happy with IBM iConnect Enterprise Archive, it needs to integrate with the PACS, but...
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