Merge VNA Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
We have had Merge VNA for many years, and it is just stable. I can't think of any problems. We...
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Loyalty, Relationship
Merative is taking the time to update and educate their customers on enterprise imagine and the...
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Relationship
The vendor's support has been getting better, and it feels like the vendor's team is better trained...
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Product
Merative had done a nice job with their VNA. It is a true stand-alone VNA, unlike others in the...
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Value
We always want Merge VNA to be cheaper. At least our costs to date haven't inflated much there. I...
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Product
Interoperability with Merge VNA is working out fairly well. In terms of what we do as end users,...
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Loyalty, Relationship
Over the past few years since Merative’s merger, they have lost a lot of their team members who had...
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Product
Merative has come out with some new things, and Merge VNA is fairly user friendly with the layout of...
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Product
There were significant surprises and challenges when we went live with Merge VNA. For example, we...
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Operations, Product
We did an upgrade a while ago, and we ran into numerous problems with Merge VNA. It took months to...
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Product
Merge VNA just sits there and does what we tell it to do. Overall, I am satisfied with Merge VNA....
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Operations
Unless we are doing an upgrade, Merative is not really offering training classes that I'm aware of.
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Product
Merative’s VNA is very strong. It is super reliable. Overall, their VNA is their flagship product,...
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Relationship
The Merative leadership team who had been through it all are amazing. They have kept their heads...
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Loyalty, Relationship, Product
We are pulling in both radiology and cardiology, Merative, and a third-party VNA. Merative works...
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Operations
The training and upgrades from Merative continue to improve, and this year, things feel like the old...
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Relationship
We have seen some positive changes in the triage of support and the quality of people who are...
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Product
When we query the system, at least on our version, it gives a patient-level query and not a...
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Relationship, Product
Merative really doesn't monitor our systems or anything like that. I don't know whether that is a...
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Product
Merge VNA is a VNA. It is just where we archive the stuff. My only issue with Merge VNA is how it...
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Product
Merge VNA is simple to use and takes very little maintenance, and the universal viewer is great....
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Operations
Merative's implementation teams are slow, and projects are confusing and long. Any new software or...
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Operations
Merge VNA is terrible because of Linux. The training is too complicated for the average IT person...
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Culture
The vendor sold Merge VNA to us years ago as the number-one VNA in the world. That was their selling...
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Relationship
If something does need to be done in Linux for Merge VNA, I just call Merative’s support and make...
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Product
Merge VNA has easy routing rules, and the GUI is nice and easier than the GUI on Merge PACS. So we...
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Product
The biggest problem with Merge VNA is that Merge VNA and Merge PACS were created by two totally...
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Loyalty, Product
Merge VNA works pretty good, but it does have some weirdness to it. It is not super user friendly on...
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Product, Value
Merge VNA is meeting our basic needs. It allows us to quickly and efficiently identify and review...
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Loyalty
Merge VNA was picked for multiple reasons, and one was financial. When we brought the POCUS tool on...
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Relationship
If there is any kind of introduction or breakthrough of any technology, the vendor always informs...
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Relationship
Even when we are dealing with the vendor's after-hours or on-weekend support, there is no mention of...
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Loyalty, Value
On the VNA side, Merative just doesn't have the right solution, so their answer is to charge us for...
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Relationship
During working hours, Merative’s support team responds to our needs. After hours, it has been a bit...
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Product
We are pretty happy with Merge VNA. We did an upgrade recently with the VNA, and that went well. We...
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Loyalty, Product
There are upgrades coming up that we are going to be doing. There are a lot of nice features that...
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Loyalty
We have made a strategic decision to convert from Merge VNA to another vendor’s VNA. I think it is...
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Operations, Product
We did a real upgrade on Merge Universal Viewer, and we didn't get the expected functionality...
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Relationship, Product
In terms of interoperability, Merge VNA is pretty good. We have a pretty good, decent relationship...
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Product
Merge VNA has some compatibility issues that the vendor hasn't gotten to. We would like Merge VNA to...
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Product
We have never really tried to do anything with Merge VNA beyond just using it.
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Relationship
We would like to see more responsiveness and communication from Merative's support team.
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Loyalty, Product
Merge VNA is starting to fall a little bit. The version of the system we upgraded to has been okay....
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Loyalty, Product
Merge VNA supports our organization's integration and interoperability goals immensely. That is...
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Loyalty
I am a little sad that I might have to give the system up in the coming years because my...
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Relationship, Value
The people who we work with at Merative are really good, and Merative is good about keeping all...
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Relationship
Our experience with Merative has been positive. They have been doing a good job of trying to partner...
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Product
The architecture of Merge VNA is perfect. It has redundant servers, so we can upgrade one while the...
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Relationship
Merge VNA is the least satisfactory product Merative has in terms of support and functionality. We...
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Relationship
We specifically ask other vendors we work with what they have done with Merative, and all of them...
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Product
Merge VNA receives images, but the images aren’t viewable properly in our PACS. The biggest issue is...
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Product
What is working well in Merge VNA is that everything is in a GUI. There is still a lot of stuff that...
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Loyalty, Relationship
Merge Healthcare is starting to go back to their roots of having a small feel and innovating at the...
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Loyalty, Relationship
Support is good, and things are moving forward and in the right direction. The team is back to...
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