Merge VNA Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Relationship

If there is any kind of introduction or breakthrough of any technology, the vendor always informs...

Jun 2024
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Manager

Relationship

Even when we are dealing with the vendor's after-hours or on-weekend support, there is no mention of...

Jun 2024
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Manager

Loyalty, Value

On the VNA side, Merative just doesn't have the right solution, so their answer is to charge us for...

Jun 2024
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Director

Relationship

During working hours, Merative’s support team responds to our needs. After hours, it has been a bit...

May 2024
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Analyst/Coordinator

Product

We are pretty happy with Merge VNA. We did an upgrade recently with the VNA, and that went well. We...

May 2024
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Manager

Loyalty, Product

There are upgrades coming up that we are going to be doing. There are a lot of nice features that...

Apr 2024
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Manager

Loyalty

We have made a strategic decision to convert from Merge VNA to another vendor’s VNA. I think it is...

Mar 2024
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Manager

Operations, Product

We did a real upgrade on Merge Universal Viewer, and we didn't get the expected functionality...

Mar 2024
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Manager

Relationship, Product

In terms of interoperability, Merge VNA is pretty good. We have a pretty good, decent relationship...

Mar 2024
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Manager

Product

Merge VNA has some compatibility issues that the vendor hasn't gotten to. We would like Merge VNA to...

Feb 2024
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Manager

Product

We have never really tried to do anything with Merge VNA beyond just using it.

Feb 2024
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Manager

Relationship

We would like to see more responsiveness and communication from Merative's support team.

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Merge VNA is starting to fall a little bit. The version of the system we upgraded to has been okay....

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Merge VNA supports our organization's integration and interoperability goals immensely. That is...

Feb 2024
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Analyst/Coordinator

Loyalty

I am a little sad that I might have to give the system up in the coming years because my...

Feb 2024
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Analyst/Coordinator

Relationship, Value

The people who we work with at Merative are really good, and Merative is good about keeping all...

Feb 2024
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Director

Relationship

Our experience with Merative has been positive. They have been doing a good job of trying to partner...

Jan 2024
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Director

Product

The architecture of Merge VNA is perfect. It has redundant servers, so we can upgrade one while the...

Jan 2024
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Manager

Relationship

Merge VNA is the least satisfactory product Merative has in terms of support and functionality. We...

Dec 2023
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Manager

Relationship

We specifically ask other vendors we work with what they have done with Merative, and all of them...

Dec 2023
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Manager

Product

Merge VNA receives images, but the images aren’t viewable properly in our PACS. The biggest issue is...

Dec 2023
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Manager

Product

What is working well in Merge VNA is that everything is in a GUI. There is still a lot of stuff that...

Dec 2023
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CEO/President

Loyalty, Relationship

Merge Healthcare is starting to go back to their roots of having a small feel and innovating at the...

Dec 2023
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CEO/President

Loyalty, Relationship

Support is good, and things are moving forward and in the right direction. The team is back to...

Dec 2023
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Manager

Relationship

With Merative as a vendor, I would like to see better support and better project management. The...

Dec 2023
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Manager

Relationship

The vendor has made promises about potential hotfixes and things like that, but some of those...

Dec 2023
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Manager

Loyalty, Product

I would like to see Merative continue to work toward a universal system back end instead of having...

Dec 2023
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Manager

Product

The product's integration abilities are pretty good. Everything we have done in the product has...

Dec 2023
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Manager

Culture, Value

The vendor charges for a lot of little things. That may have to do with where we are and where we...

Dec 2023
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Manager

Operations

I don't know how much training there is for the system. VNAs are more about back-end storage. The...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

When things are brought to the vendor as a team, it takes them a while to implement and deliver the...

Dec 2023
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Manager

Operations, Product

Merative has been trying to push us to consolidate the PACS with the VNA, but we have been trying...

Nov 2023
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Manager

Relationship

Merative does not keep all their promises. We didn't get the final result of what we purchased....

Nov 2023
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Manager

Product, Value

We have fought with Merge VNA, but we have gotten it to do what we need it to do. We have used Merge...

Nov 2023
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Manager

Relationship

Merative used to be better at being proactive. They used to send us alerts and stuff to let us know...

Nov 2023
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Manager

Product

Merge VNA’s routing is its only saving grace. Its routing rules are good.

Nov 2023
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Manager

Product

I haven't seen a major change in Merge VNA in the time we have had it. The functionality we use it...

Nov 2023
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Manager

Relationship

Some high points of working with Merative are the support side and the vendor's customer success people....

Nov 2023
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Director

Product

I like that Merge VNA is stable and that it integrates with multiple vendors' systems.

Aug 2023
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Director

Relationship

We have regular meetings with the Merative teams to discuss support and projects and a regular...

Aug 2023
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Manager

Loyalty, Operations, Product

We had an upgrade for Merge VNA, and it didn’t go very well. Certain things went well, but there are...

Aug 2023
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Manager

Relationship

Merative does what they tell us they are going to do, but there are problems. However, they have...

Aug 2023
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VP/Other Executive

Product

Right now, our instance of Merge VNA is housed; it is not a cloud VNA. That makes it susceptible to...

Aug 2023
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VP/Other Executive

Product

We could do better than we are doing now with Merge VNA, and that could be because of both our IT...

Aug 2023
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VP/Other Executive

Loyalty

Merge VNA is not state of the art. It is hard to rate the product against current standards because...

Aug 2023
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Director

Relationship

We have been aggressive with Merge VNA, and we appreciate that it can stand on its own. It can also...

Aug 2023
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Director

Operations

We had a recent upgrade, and it went well, and things were smooth. I feel like the process was...

Aug 2023
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VP/Other Executive

Product

Overall, Merge VNA has been pretty good, and we have been quite happy with the solution’s performance....

Jul 2023
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Manager

Relationship, Product

We continue to be happy with Merative’s product and their support. Especially given the age of our...

Jul 2023
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Manager

Relationship

I don't have to contact Merative for support more than once or twice a month on average. But one of...

Jul 2023
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Manager

Loyalty

We have more or less made the decision to leave Merative. Basically, the vendor hasn't been able to...

Jul 2023
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Manager

Product

The platform hasn't worked correctly since we installed it. It is like a roach motel. Studies check...

Jul 2023
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Manager

Relationship, Product

Ultimately, the system was supposed to replace our tape archive and put our disaster recovery...

Jul 2023
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