MModal Fluency Direct Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
My main issue with MModal Fluency Direct is probably true with all voice recognition products. I...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct generally works very well. The functionality of the buttons works well. I am...
Login or Create an Account to see details.
Relationship
We work closely with Solventum. When we go through upgrades, we take a much more engaged approach....
Login or Create an Account to see details.
Relationship
From a support standpoint, we have deployed MModal Fluency Direct on thousands of workstations, and...
Login or Create an Account to see details.
Loyalty
A recommendation for the vendor would be to get their software bundled. MModal Fluency Direct is the...
Login or Create an Account to see details.
Operations, Value
We do our training, but we also have recurring meetings with our trainers and the Solventum adoption...
Login or Create an Account to see details.
Loyalty, Relationship
With the track we are currently on, I believe my overall satisfaction will improve. There has been a...
Login or Create an Account to see details.
Product
I don't think anything will change in terms of how much our people like the product or how well...
Login or Create an Account to see details.
Value
3M has charged us for some little things we have needed to be configured recently. There was a...
Login or Create an Account to see details.
Product
MModal Fluency Direct’s voice recognition is amazing out of the box and very functional. It is...
Login or Create an Account to see details.
Product
There is one thing 3M can improve, and it is the most annoying thing. Regarding the admin page,...
Login or Create an Account to see details.
Operations
There isn't much outreach with training updates from 3M. If we need something, there are resources...
Login or Create an Account to see details.
Relationship, Operations
When we did an upgrade for MModal Fluency Direct, 3M was there to walk us through it. We had some...
Login or Create an Account to see details.
Relationship, Product
I don't have a lot of complaints about MModal Fluency Direct. Doctors are very busy, and they are...
Login or Create an Account to see details.
Relationship
Sometimes, I have trouble with a language barrier when I call 3M's support people, but that hasn't...
Login or Create an Account to see details.
Operations, Product
We went through an upgrade for MModal Fluency Direct, and we like the things that 3M implemented....
Login or Create an Account to see details.
Operations
The integration was pretty easy when we set up MModal Fluency Direct. When we got going, we had the...
Login or Create an Account to see details.
Loyalty, Product
MModal Fluency Direct can do a little more than we have available to us. Some reporting options are...
Login or Create an Account to see details.
Relationship, Operations
I think MModal tries to be effective with their training for MModal Fluency Direct. However, I don't...
Login or Create an Account to see details.
Product
MModal Fluency Direct's quality has been pretty consistent, and the vendor has been stable. Most of...
Login or Create an Account to see details.
Relationship, Product
MModal Fluency Direct is great. There is absolutely nothing wrong with it. 3M is a top-notch...
Login or Create an Account to see details.
Product
Sometimes MModal Fluency Direct dictates something incorrectly, so we have to edit things, but that...
Login or Create an Account to see details.
Loyalty
We are moving away from MModal Fluency Direct because we are going with a different EMR, and a...
Login or Create an Account to see details.
Relationship
The vendor keeps all of their promises. We don't ask a lot from them. Since they became 3M, we have...
Login or Create an Account to see details.
Value
The system is pretty expensive, but we pay a yearly fee, and we get a lot from that fee. The vendor...
Login or Create an Account to see details.
Relationship
A strong partnership with 3M would be one where we communicate back and forth on a regular basis. 3M...
Login or Create an Account to see details.
Product
MModal Fluency Direct is a solid solution for front-end speech recognition. Our providers are...
Login or Create an Account to see details.
Product
The only notable concern that we hear from our providers about MModal Fluency Direct is ensuring the...
Login or Create an Account to see details.
Product
Our clinic loves the ease of use. The voice recognition piece is great, and the providers have found...
Login or Create an Account to see details.
Loyalty
MModal Fluency Direct probably isn't part of our long-term plans. We are currently looking at other...
Login or Create an Account to see details.
Product, Value
I like the accuracy that MModal Fluency Direct provides. It is accurate most of time, and its...
Login or Create an Account to see details.
Relationship
MModal Fluency Direct could improve their communication and timeliness on upgrades to let us know...
Login or Create an Account to see details.
Product, Value
Our providers prefer other speech dictation tools to MModal Fluency Direct because they can take...
Login or Create an Account to see details.
Loyalty
Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....
Login or Create an Account to see details.
Relationship, Product
With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...
Login or Create an Account to see details.
Product
It requires a certain threshold of signup to get a patient into the system initially. We saw a large...
Login or Create an Account to see details.
Relationship
We have received negative feedback from the build team about 3M’s support. The support team has been...
Login or Create an Account to see details.
Culture, Loyalty, Value
3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...
Login or Create an Account to see details.
Relationship, Operations
One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...
Login or Create an Account to see details.
Operations
3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...
Login or Create an Account to see details.
Relationship
One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...
Login or Create an Account to see details.
Product
The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...
Login or Create an Account to see details.
Operations, Product
We went through multiple upgrades with 3M because there were issues with each one. The previous...
Login or Create an Account to see details.
Loyalty, Value
I am a little concerned about the system in its current state. Since 3M bought the system, I don't...
Login or Create an Account to see details.
Product
When the system works, it works pretty well. We have had some issues with slowness and random...
Login or Create an Account to see details.
Loyalty, Relationship
Our regular account executives and success managers at 3M have been excellent. The people who I deal...
Login or Create an Account to see details.
Loyalty, Product
3M has a fantastic product. The technology for voice recognition is really good. The issue with the...
Login or Create an Account to see details.
Relationship, Operations
We have had some struggles with technical solutions and things like that in MModal Fluency Direct....
Login or Create an Account to see details.
Operations
3M has some resources, and our team was recently made aware of some training through our...
Login or Create an Account to see details.
Product
A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...
Login or Create an Account to see details.
Product
Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...
Login or Create an Account to see details.
Relationship
The 3M representative who connects with our team is very responsive, but just because they respond...
Login or Create an Account to see details.
Relationship
3M has an alert communication program that automatically notifies us of upgrades or any technical...
Login or Create an Account to see details.
Product
MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...
Login or Create an Account to see details.
Product
MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...
Login or Create an Account to see details.
Product
MModal Fluency Direct is pretty easy to use, and providers can pick it up fairly easily. It does a...
Login or Create an Account to see details.
Product
We have been able to get MModal Fluency Direct in a disaster recovery state, so even if the cloud...
Login or Create an Account to see details.
Product
There is a bit of complexity in MModal Fluency Direct with the profiles and the microphones,...
Login or Create an Account to see details.
Relationship, Product
3M’s website is kind of convoluted when we try to find things. Even if I want to search for other...
Login or Create an Account to see details.
Loyalty
3M is a bit behind the curve, and I think that is going to affect our satisfaction. Their voice...
Login or Create an Account to see details.
Loyalty
We love MModal Fluency Direct, but we are also part of a larger health system that is moving over to...
Login or Create an Account to see details.
Product
In terms of voice dictation software, the product is heavily geared toward healthcare and medicine,...
Login or Create an Account to see details.
Product, Value
MModal Fluency Direct definitely eases the burden of documentation on physicians. If a customer is...
Login or Create an Account to see details.
Product, Value
MModal Fluency Direct is very helpful for our providers who are documenting in the EHR because it...
Login or Create an Account to see details.
Relationship, Operations
The people who work for 3M are committed to working with our providers and helping them be...
Login or Create an Account to see details.
Relationship
3M is doing a great job. Anytime we have tickets or have to troubleshoot something, 3M’s people are...
Login or Create an Account to see details.
Loyalty, Operations
We are talking about having 3M come on-site to do on-site training with our providers, and that is...
Login or Create an Account to see details.
Operations, Product
Things were fine with MModal Fluency Direct for a while, but then we had to do an upgrade. That...
Login or Create an Account to see details.
Loyalty, Relationship
3M needs to be a little more engaged when we need them. Our providers were essentially screaming...
Login or Create an Account to see details.
Relationship
What I love about 3M is the customer support liaison. We meet with that person routinely, and we...
Login or Create an Account to see details.
Loyalty, Relationship
I was worried that when 3M purchased M*Modal, our liaison would go away, but they are still in...
Login or Create an Account to see details.
Relationship
The vendor tries to meet with us, tell us our numbers, and get us to the numbers they would like to...
Login or Create an Account to see details.
Value
Overall we are satisfied, but the product should be a bit cheaper for what it is. It is a very...
Login or Create an Account to see details.
Culture
We were redoing an agreement with 3M, and they told us something that they later said wasn't the...
Login or Create an Account to see details.
Relationship
3M is getting a better relationship with Cerner. Before, Cerner only wanted to partner with Nuance,...
Login or Create an Account to see details.
Product, Value
I haven't seen much from 3M in terms of new technology. The product is meeting our needs, but it...
Login or Create an Account to see details.
Loyalty, Value
MModal Fluency Direct is a good product, and it is not hard to use. The actual usability is fine. We...
Login or Create an Account to see details.
Product
3M's recommended microphone doesn't have as much durability as their competitor's in terms of how...
Login or Create an Account to see details.
Product
There have been some limitations within MModal Fluency Direct that have always been a struggle. The...
Login or Create an Account to see details.
Loyalty, Product
We have some complex deployments. We have MModal Fluency Direct deployed more than one way in...
Login or Create an Account to see details.
Relationship
3M will want to work with us, and they will initially get started, but sometimes the more...
Login or Create an Account to see details.
Relationship
The account representative and 3M wanting to work with us hasn't been an issue. They have always...
Login or Create an Account to see details.
Operations
The implementation process is not bad, but there is sometimes some slowness in the ongoing...
Login or Create an Account to see details.
Relationship, Value
Since 3M purchased MModal Fluency Direct, the service has gone downhill. MModal Fluency Direct is...
Login or Create an Account to see details.
Relationship, Operations, Product
We have issues with dictation in MModal Fluency Direct that add extra time to the provider's...
Login or Create an Account to see details.
Relationship
We would like to see 3M test their code upgrades independently before pushing them onto a client....
Login or Create an Account to see details.
Relationship
3M is proactive when it comes to letting us know about problems in the system, but we only hear...
Login or Create an Account to see details.
Loyalty, Operations, Product
Originally, we liked the product's ease of use. Our providers picked up on the product quickly, and...
Login or Create an Account to see details.
Operations
We get emails from the vendor about webinars, but the vendor isn't actively involved in our training...
Login or Create an Account to see details.
Relationship
The vendor's support people are responsive, but there are some lingering issues with the system, and...
Login or Create an Account to see details.
Product
I have definitely been pleased with the system's technology. I would be very interested to see how...
Login or Create an Account to see details.
Culture
We hardly receive any charges for the system. We pay for maintenance and our licenses. The vendor...
Login or Create an Account to see details.
Operations
Setting people up in the system is a fairly intuitive process. That typically doesn't overwhelm our...
Login or Create an Account to see details.
Relationship, Product
3M is very reliable and responsive. I never really hear much about new technology from 3M. It could...
Login or Create an Account to see details.
Operations
There are no problems with the ongoing usage of MModal Fluency Direct. I almost never get a call...
Login or Create an Account to see details.
Relationship
3M’s biggest strength is the support personnel that I deal with routinely. The support person we...
Login or Create an Account to see details.
Operations, Product
Once we get beyond the onboarding process for new providers, the ongoing experience with MModal...
Login or Create an Account to see details.
Relationship
MModal’s support is good because of the quality of my representative. They just want to stay on top...
Login or Create an Account to see details.
Loyalty, Product
Over the last couple of years, I probably would have rated the product lower in terms of working as...
Login or Create an Account to see details.
Operations, Product
If somebody is dictating on other platforms, that is easy for them. I wouldn't say 3M's product is...
Login or Create an Account to see details.
Product
We had a couple of pieces that didn't work out. One was like a computed-assisted physician...
Login or Create an Account to see details.
Operations, Value
For one deployment, 3M was going to start an official project and charge us for it, but in the end,...
Login or Create an Account to see details.
Operations
The quality and effectiveness of initial and ongoing training are pretty good because we have a...
Login or Create an Account to see details.
Loyalty, Relationship
3M keeps their promises; it is just a matter of how long we must wait. We have had some longstanding...
Login or Create an Account to see details.
Relationship
The support team is usually responsive. We can get at least someone from tier one or two, but we...
Login or Create an Account to see details.
Relationship, Operations
We have finally gotten to a good point after getting automatic launching to work on Hyperspace. We...
Login or Create an Account to see details.
Loyalty, Operations
I don't want to move away from MModal Fluency Direct. The doctors like it. Using MModal Fluency...
Login or Create an Account to see details.
Relationship
The overall product is user friendly and provides the functionality needed just as expected. Our...
Login or Create an Account to see details.
Relationship, Operations
We faced frustration with our migration to cloud-based services for our EMR. It took a lot of...
Login or Create an Account to see details.
Relationship
Our representative and technician have been absolutely wonderful. They have been timely in their...
Login or Create an Account to see details.
Relationship
The response time from 3M is just not timely. We asked them to come on-site because at one point I...
Login or Create an Account to see details.
Relationship, Value
We like the product's technology itself, but there are a lot of places from a vendor standpoint...
Login or Create an Account to see details.
Relationship
3M has been a great partner. We have partnered with them for the last several years. We were up...
Login or Create an Account to see details.
Product
MModal Fluency Direct is a speech-to-text software; however, there is a lot of functionality to...
Login or Create an Account to see details.
Operations, Product
One of the things we have constantly begged for is good data. We want to know who is using the...
Login or Create an Account to see details.
Product
We want more system commands for MModal Fluency Direct. A lot of the commands that the vendor had to...
Login or Create an Account to see details.
Relationship, Product
We would like 3M to reach out more and let us know when their platforms are upgrading. We never know...
Login or Create an Account to see details.
Culture, Relationship
We had a relationship with 3M before, and even after they acquired MModal, 3M kept up with their...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct is relatively easy to use. We don't have to train the product or anything....
Login or Create an Account to see details.
Culture, Product
The system can work with a wide variety of handheld microphones. All of our doctors don't...
Login or Create an Account to see details.
Relationship, Operations
We have had really excellent experiences with the vendor's team. We needed a very quick...
Login or Create an Account to see details.
Product
I think 3M’s competitors are much farther ahead and have competitive technology that has advanced...
Login or Create an Account to see details.
Product
3M’s front-end speech recognition functionality is easy to use, and there is not a lot of training...
Login or Create an Account to see details.
Relationship
I appreciate the fact that 3M continues to partner with KLAS to try to make things better. I think...
Login or Create an Account to see details.
Relationship
The vendor’s upgrade services are fine. They have been pretty good here lately. I love our contact...
Login or Create an Account to see details.
Relationship
The vendor is giving us an executive dashboard that we can go in and look at. We get really good...
Login or Create an Account to see details.
Relationship, Product
The product has had bugs, and we still struggle with the vendor’s support people not having the...
Login or Create an Account to see details.
Product
The vendor has a great product, and they keep adding in more features that the providers can use...
Login or Create an Account to see details.
Product
Providers grumble about the product missing capitalization, punctuation, and every now and then,...
Login or Create an Account to see details.
Relationship
The vendor’s support team is actually very quick to respond and help out. They are very easy to...
Login or Create an Account to see details.
Relationship, Product
There isn’t much new with the product. I would like the vendor to tell us about new features or...
Login or Create an Account to see details.
Product
3M needs to do a better job with their release updates, and there is an opportunity for them to do a...
Login or Create an Account to see details.
Operations
MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...
Login or Create an Account to see details.
Product, Value
MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...
Login or Create an Account to see details.
Loyalty, Product
MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...
Login or Create an Account to see details.
Value
We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...
Login or Create an Account to see details.
Value
I would tell others that MModal Fluency Direct is very effective at providing a good dictation...
Login or Create an Account to see details.
Loyalty
We will transition to a new EHR, and that is probably our best opportunity to move to a new solution...
Login or Create an Account to see details.
Loyalty, Value
I probably would look at buying this product again if I went to an organization in need of a new or...
Login or Create an Account to see details.
Relationship
I have had some problems with the vendor’s support in the past. There was a time when there were...
Login or Create an Account to see details.
Relationship
We used to have an account representative who would reach out to see how we were doing and ask...
Login or Create an Account to see details.
Operations
There hasn't been any need for any training or retraining, and there haven't been any new updates...
Login or Create an Account to see details.
Product
We use the product in various departments, and it integrates well with Google Chrome. I don't think...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct has some funky things for installations and upgrades that we have to do...
Login or Create an Account to see details.
Product
We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...
Login or Create an Account to see details.
Product
There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...
Login or Create an Account to see details.
Value
MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...
Login or Create an Account to see details.
Relationship
Anytime that 3M is having any upgrades, they are quick to let me know through email that something...
Login or Create an Account to see details.
Relationship, Operations, Product
MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...
Login or Create an Account to see details.
Product
MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...
Login or Create an Account to see details.
Relationship
3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...
Login or Create an Account to see details.
Operations
I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...
Login or Create an Account to see details.
Product
Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...
Login or Create an Account to see details.
Loyalty
We have been looking into 3M's virtual assistant product. That product is similar to what other...
Login or Create an Account to see details.
Relationship
Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...
Login or Create an Account to see details.
Product
Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...
Login or Create an Account to see details.
Culture
3M is so hard to work with. Not only is their product average but also the company and people are...
Login or Create an Account to see details.
Product
With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...
Login or Create an Account to see details.
Relationship
Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...
Login or Create an Account to see details.
Culture, Operations
3M was fairly responsive once we got through the contracts and set up the relationships. Once we...
Login or Create an Account to see details.
Relationship, Operations, Product
We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...
Login or Create an Account to see details.
Relationship
3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...
Login or Create an Account to see details.
Loyalty, Relationship
There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...
Login or Create an Account to see details.
Relationship, Operations, Product
3M recently had a server migration that was not smooth at all. They tried their best to keep their...
Login or Create an Account to see details.
Product, Value
When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...
Login or Create an Account to see details.
Relationship, Product
When things break, that is a big headache. It takes a while to get a fix because we don't manage the...
Login or Create an Account to see details.
Product
There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...
Login or Create an Account to see details.
Relationship
3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...
Login or Create an Account to see details.
Culture, Value
3M does batch licenses, so we don't have to pay per license. That is really nice.
Login or Create an Account to see details.
Loyalty
When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...
Login or Create an Account to see details.
Operations
MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...
Login or Create an Account to see details.
Operations
Our implementation with 3M was very tough. The product never worked the way the vendor said it...
Login or Create an Account to see details.
Product
MModal Fluency Direct doesn't integrate with other systems really well. We end up having to speak...
Login or Create an Account to see details.
Loyalty, Relationship
During the time that I have been with my organization, no one from 3M has reached out to us. We are...
Login or Create an Account to see details.
Product
3M's strategy appears to be to use a query system where we have to pepper physicians with questions...
Login or Create an Account to see details.
Value
I am sure the vendor could charge us for more, but they don’t charge us for every little thing....
Login or Create an Account to see details.
Product
I like the product’s flexibility regarding the different ways doctors can dictate. They can dictate...
Login or Create an Account to see details.
Operations, Product
I have had some physicians that have struggled with the product before. It does require a bit of...
Login or Create an Account to see details.
Product
There have not been any improvements of any kind in the product.
Login or Create an Account to see details.
Relationship
If the system does go down or there is some sort of issue, the vendor is good about sending out an...
Login or Create an Account to see details.
Loyalty
If there were an opportunity to buy a product where the physicians could go ahead and transcribe in...
Login or Create an Account to see details.
Relationship
After 3M purchased the solution, I lost my customer representative, and I was assigned a new one....
Login or Create an Account to see details.
Product
There are times that there are blanks on some of the reports where the transcriber didn't understand...
Login or Create an Account to see details.
Operations
My initial training was done by my customer representative before the product was acquired, and they...
Login or Create an Account to see details.
Relationship
The vendor’s support leaves a lot to be desired compared to how it was when we first started working...
Login or Create an Account to see details.
Product, Value
When MModal Fluency Direct is working, it does make completing charting very easy for the providers...
Login or Create an Account to see details.
Loyalty, Product
We are less than satisfied with MModal Fluency Direct. It used to be a highly reliable product, but...
Login or Create an Account to see details.
Product
A lot of our issues with MModal Fluency Direct in the past couple of years have involved the...
Login or Create an Account to see details.
Product
As 3M has moved servers to the cloud, a number of associated bugs have come up. The migration isn't...
Login or Create an Account to see details.
Loyalty, Product
We previously had MModal Fluency Direct configured as a fat install, meaning the product was locally...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct is very easy to use. Providers can use tethered microphones that plug into...
Login or Create an Account to see details.
Relationship
3M’s response times to our issues haven’t necessarily been robust. We have worked with our account...
Login or Create an Account to see details.
Product
The product does not integrate well with our EMR.
Login or Create an Account to see details.
Product
One of the biggest issues we see is physician burnout, and we offer solutions to help with that...
Login or Create an Account to see details.
Product
3M's technology is likely nearing where it needs to be, but it is not there yet. There is a lack of...
Login or Create an Account to see details.
Product
With MModal Fluency Direct, we have not seen any major upgrades in some time. If something is...
Login or Create an Account to see details.
Relationship
We have had great support from the executives at 3M. It is easy for us to get in contact with...
Login or Create an Account to see details.
Loyalty
When we made the decision to go with MModal Fluency Direct, it was the right decision at the time....
Login or Create an Account to see details.
Product
If we say a verb that ends in an "ed," such as "I worked," the system tends to skip the "ed" and use...
Login or Create an Account to see details.
Product
We just got an upgrade recently to the last version of the product, and I still haven't decided...
Login or Create an Account to see details.
Product
Some of the correction methods within MModal Fluency Direct and some of the features that are hard...
Login or Create an Account to see details.
Relationship
All my MModal account managers have always been proactive. If they see anything wrong, they alert...
Login or Create an Account to see details.
Product
The product is down a lot and has a lot of issues. Sometimes the incidents of downtime can last a...
Login or Create an Account to see details.
Relationship, Product
3M does keep their promises and has taken very good care of us. 3M is working on using AI technology...
Login or Create an Account to see details.
Loyalty, Product, Value
For the most part, our staff members like MModal Fluency Direct a lot. They like it a lot more than...
Login or Create an Account to see details.
Product
In our specialty’s workspace, we have equipment that makes quite a bit of noise to the point where...
Login or Create an Account to see details.
Relationship, Value
3M hasn’t charged us for any of the things I have asked for. They have never said that something is...
Login or Create an Account to see details.
Operations
3M treated us very well during the implementation. We have never really had any ongoing training,...
Login or Create an Account to see details.
Product
Some of the more advanced features in MModal Fluency Direct where the user can go in and create...
Login or Create an Account to see details.
Relationship
There is one particular person I communicate with on 3M’s support team, and that person is...
Login or Create an Account to see details.
Loyalty, Product
We love MModal Fluency Direct. A lot of the doctors here had used other products in the past, but we...
Login or Create an Account to see details.
Relationship
I have always had great support from 3M. They are responsive when I call the tech support team or...
Login or Create an Account to see details.
Product
Our use of the product has increased. But I would say that we are at about 97% compliance with...
Login or Create an Account to see details.
Relationship
With any solution, frustrating things pop up every once in a while. Some of those things have to do...
Login or Create an Account to see details.
Operations, Product
With the way we have MModal Fluency Direct set up, the solution automatically loads when users use...
Login or Create an Account to see details.
Product
MModal Fluency Direct does everything that people need it to do. A lot of people use the system at a...
Login or Create an Account to see details.
Relationship, Operations
New bells and whistles don't come our way because the product is pretty simplistic or singular in...
Login or Create an Account to see details.
Relationship, Product
3M provides reports for us every month on our user activity, but they haven't been proactive in...
Login or Create an Account to see details.
Loyalty, Value
We adopted MModal Fluency Direct because we were using another product, but we found that MModal...
Login or Create an Account to see details.
Loyalty, Relationship, Product
3M has some new technologies, but they are not communicating their value to us very well, and they...
Login or Create an Account to see details.
Loyalty
I am not sure whether the system is in our long-term plans. We are in the process of switching over...
Login or Create an Account to see details.
Culture, Value
If I were making a purchasing decision today, I wouldn't be against buying the product again, but I...
Login or Create an Account to see details.
Culture, Value
In terms of costs, everything is as it was presented.
Login or Create an Account to see details.
Product
Some of the limitations that we experience with the system have more to do with our EMR than with...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct is a cool solution. When we dictate things, the system translates the words...
Login or Create an Account to see details.
Culture, Product
The vendor could recommend different microphones when the customers are initially starting. We have...
Login or Create an Account to see details.
Relationship, Operations
Whenever we call the vendor for support, we know we are going to be on the phone forever. The vendor...
Login or Create an Account to see details.
Product
Internally, our end users hesitated, and there was some pushback. But at the end of the day, they...
Login or Create an Account to see details.
Product
MModal Fluency Direct meets all of our needs, but there are some improvements that need to be made.
Login or Create an Account to see details.
Relationship, Product
We have had an internal issue with physicians having issues using the cell service piece for a...
Login or Create an Account to see details.
Product
Most of the physicians that do use MModal Fluency Direct love it. They love the template models and...
Login or Create an Account to see details.
Relationship, Operations
The group that we generally deal with is very responsive to any questions we have. We haven't had...
Login or Create an Account to see details.
Operations
We had a bit of an issue with an upgrade. It took longer than one would expect to get the upgrade...
Login or Create an Account to see details.
Culture, Value
3M is not charging us for every little thing. They are very generous in helping us audit to make...
Login or Create an Account to see details.
Relationship
3M’s support team has been good in terms of being responsive and putting in the effort when we have...
Login or Create an Account to see details.
Relationship
Ever since 3M and MModal merged, the customer support team has not been very useful. The support has...
Login or Create an Account to see details.
Value
If we want something from the vendor, we have to pay for that thing.
Login or Create an Account to see details.
Loyalty
When we first purchased the product, MModal Fluency Direct was the only platform that would support...
Login or Create an Account to see details.
​
Featured Report
Preferences