Olive Automation Managed Services
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Dustin Cragun
Research Director Level 2
KLAS Research Director Level 2 - Dustin Cragun
 
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User Commentary

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Manager

Our account person has changed many times. Olive has had a lot of turnaround in that role. Olive has...

Jun 2022
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Manager

I like Olive when their service works. I don’t like the firm when their service doesn’t work. We...

Jun 2022
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CIO

We have a strong partnership with Olive, and their staff is very talented.

Jun 2022
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CIO

The firm doesn’t exceed expectations, but at least they meet expectations. We have done revenue...

Jun 2022
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CIO

I am very happy with our relationship with Olive because we have saved a significant amount of money...

Jun 2022
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CIO

Olive is a good company. The challenge is that they set the bar too high. They promised the world....

Apr 2022
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CIO

Olive is an outcome-based company, and we are several months behind on the promised outcomes.

Apr 2022
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CIO

We found that we had to do a lot of hand-holding with Olive. In terms of subject matter expertise,...

Apr 2022
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CIO

We had to have a very high level of engagement in various teams to make everything work. We had to...

Apr 2022
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VP/Other Executive

Olive's services have been fine. We gave the firm pretty challenging things, and they are still...

Jan 2022
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VP/Other Executive

Olive is really responsive to the client. They continue to keep people involved even though we are...

Jan 2022
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VP/Other Executive

We implemented Olive's services, and they were successful. We have gotten some value. The challenge...

Oct 2021
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VP/Other Executive

I wouldn't say that Olive has exceeded our expectations. They have consistently met them. They have...

Oct 2021
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VP/Other Executive

We have a contract that is paid based on the value that Olive creates. We have spent a lot of time...

Aug 2021
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VP/Other Executive

Olive’s people are really responsive and knowledgeable. They are not perfect. When we work with a...

Aug 2021
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VP/Other Executive

There are quantifiable outcomes with Olive, but we have our ups and downs. Olive addresses issues,...

Aug 2021
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VP/Other Executive

Olive is meeting our expectations right now. I recommend Olive all the time. We meet with their...

Aug 2021
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VP/Other Executive

The biggest feedback that I have for Olive is to not overrepresent themselves as an expert because...

Aug 2021
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Director

Olive is very pricey, so we have to be able to make the ROI worth it. The cost has been our...

Aug 2021
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Director

Olive goes through all of our open clients and verifies that the insurance is still active. Olive...

Aug 2021
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Director

There have been hiccups along the road, but nothing major. We change one little thing with Al, and...

Aug 2021
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Director

When we went live, our biggest lesson learned was every company sells a product. When the...

Aug 2021
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VP/Other Executive

Olive nickel-and-dimes us. They weren't clear about pricing up front. Olive's language wasn’t clear...

Jul 2021
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VP/Other Executive

In order for Olive to exceed my expectations, I would need to have some stability in their staffing....

Jul 2021
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VP/Other Executive

Olive is trying to grow really fast, but if they could become an expert in one space before moving...

Jul 2021
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VP/Other Executive

I have had people reach out to me and ask about Olive, and I have given those people some things to...

Jul 2021
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Manager

The work that Olive is doing is really cutting edge. They are using AI technologies to offer and...

Jul 2021
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Manager

Our consultant is programmed to do what they do, and they exceed my expectations more often than...

Jul 2021
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Manager

Olive seems to have a pretty high amount of staff turnover. I don't have longevity with one contact....

Jul 2021
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VP/Other Executive

Since working with Olive, we have started to see some changes. The changes are very minimal at this...

Jul 2021
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VP/Other Executive

I have to come to Olive with a laundry list and ask for people up the chain to start having...

Jul 2021
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VP/Other Executive

We have had a bumpy ride with Olive. We had issues with Olive meeting deadlines and being proactive...

Jul 2021
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VP/Other Executive

When I contacted an Olive executive to tell them we had issues, I received immediate results. We...

Jul 2021
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Manager

Olive's services have helped a lot with compliance. We have a lower percentage of things that have...

Jul 2021
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Manager

Working with Olive has been good. They are personable and well versed in what they are working on.

Jul 2021
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Manager

Because Olive is still expanding their program, I have been moved a lot from one point person to...

Jul 2021
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Manager

What Olive charges will depend on the kind of situation customers are working on. In our situation,...

Jul 2021
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Director

Olive is great to work with. Since they have folks from Epic that understand Epic, that is a...

Jul 2021
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Director

The costs are very up front. It is not like Olive throws in additional costs here and there;...

Jul 2021
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CFO

There was a flat fee for implementation costs, and then there is an annual one-time fee. So there is...

Jul 2021
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CFO

Olive is always working on something new. They are staying in tune with whatever changes payers make...

Jul 2021
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CFO

Olive is constantly checking in on us to see how things are going and to make sure everything is...

Jul 2021
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