Olive Automation Managed Services
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Dustin Cragun
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User Commentary

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Director

Project Results

Olive is a really strong partner that is always willing to work with us on solutions. The challenge...

Oct 2022
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Director

Relationship

If we have an idea for something in terms of automation and accept the fact that developing that...

Oct 2022
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Director

Lessons Learned

If we were starting over, we would include Olive in our road map to help us with select functions...

Oct 2022
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Director

ROI and Cost

Olive was very flexible with their pricing. They were willing to come to the table and talk about...

Oct 2022
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Director

People and Knowledge

The executives at Olive have been very approachable. They have been very willing to come to the...

Oct 2022
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CIO

Relationship

The firm was trying to do too many things and started to not do their core things very well. They...

Sep 2022
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CIO

Tools and Methodology

We have nailed the automation in one area and have gotten some pretty good benefits. There is one...

Sep 2022
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CIO

Lessons Learned

We evaluated whether we could do projects on our own and decided things were going to take too many...

Sep 2022
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CIO

ROI and Cost

We are focusing on a particular area. In other areas, the firm projected really high ROIs that...

Sep 2022
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CIO

ROI and Cost

In terms of our organization’s automation strategy, we have saved a lot of money. The frustrating...

Sep 2022
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Director

People and Knowledge

Olive's product is working as anticipated with coverage discovery and eligibility. Our recent group...

Aug 2022
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Director

Project Results

When we talk with vendors, especially around IT, they usually like to simply give us a product and...

Aug 2022
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Director

People and Knowledge

I have no complaints about Olive’s customer service. My complaints would be more about our own...

Aug 2022
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Director

Project Results

The technical support we get from Olive is head and shoulders above what I get at my own...

Aug 2022
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Director

People and Knowledge

The people that we work with from Olive are some of the smartest people I have ever met. They are...

Aug 2022
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Director

Project Results

When COVID-19 hit, it pretty much turned our business upside down. Olive came along, and they have...

Aug 2022
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VP/Other Executive

Tools and Methodology

Things with Olive have been challenging. Part of that is due to what restructuring has done for...

Aug 2022
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VP/Other Executive

Other Observations

Things with Olive could get better in the future, but things could also get worse. I am hopeful that...

Aug 2022
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VP/Other Executive

Tools and Methodology

Olive has lived in the world of trying to really customize the products for the user, so our teams...

Aug 2022
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VP/Other Executive

Project Results

We are able to get things live with Olive, but there is always an issue. There is so much tweaking...

Aug 2022
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VP/Other Executive

ROI and Cost

In terms of tangible outcomes, Olive's product was presented as a solution that provided bottom-line...

Aug 2022
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Analyst/Coordinator

People and Knowledge

Olive has consistently exceeded expectations. In our past meetings, they tried to optimize different...

Aug 2022
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Analyst/Coordinator

Relationship

Our relationship with Olive could be improved if they sent some additional resources to resolve some...

Aug 2022
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Director

ROI and Cost

My manager was in love with what Olive showed us a demo of for authorization workflow. But I put a...

Aug 2022
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Director

People and Knowledge

My project manager is amazing, but they need to understand how the system works. Whenever there is a...

Aug 2022
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VP/Other Executive

Tools and Methodology

Olive has a smart queue in place that takes all of our unpaid claims, outstanding A/R, and denial...

Aug 2022
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Director

Relationship

The vendor's executive levels have a governance meeting with our executive levels that I may not...

Aug 2022
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Director

People and Knowledge

Olive has a strong product; I am really satisfied with that. My feedback is to make sure that their...

Aug 2022
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Director

Relationship

Olive's recent news of their layoffs has been unsettling for us. All of our meetings have been...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went with Olive's system because of Olive's recent acquisition of Verata. We hoped that one of...

Aug 2022
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VP/Other Executive

Relationship

Olive grew a little faster than they anticipated, and they stretched themselves a little too thin....

Aug 2022
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Director

Future Outlook

Olive's product watched us for several months to see what we submitted, how we submitted it, and...

Aug 2022
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Director

Relationship

Olive does well with communication. They are very transparent and inventive. We have had a few...

Aug 2022
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CIO

Relationship

We are taking out Olive's service because we have decided to outsource some work, and the...

Jun 2022
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CIO

Other Observations

In terms of my overall satisfaction with Olive, they are not bad or good. They are just there.

Jun 2022
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Manager

People and Knowledge

Our account person has changed many times. Olive has had a lot of turnaround in that role. Olive has...

Jun 2022
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Manager

Project Results

I like Olive when their service works. I don’t like the firm when their service doesn’t work. We...

Jun 2022
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CIO

Relationship

We have a strong partnership with Olive, and their staff is very talented.

Jun 2022
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CIO

Project Results

The firm doesn’t exceed expectations, but at least they meet expectations. We have done revenue...

Jun 2022
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CIO

ROI and Cost

I am very happy with our relationship with Olive because we have saved a significant amount of money...

Jun 2022
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CIO

Project Results

Olive is a good company. The challenge is that they set the bar too high. They promised the world....

Apr 2022
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CIO

Project Results

Olive is an outcome-based company, and we are several months behind on the promised outcomes.

Apr 2022
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CIO

People and Knowledge

We found that we had to do a lot of hand-holding with Olive. In terms of subject matter expertise,...

Apr 2022
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CIO

Relationship

We had to have a very high level of engagement in various teams to make everything work. We had to...

Apr 2022
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VP/Other Executive

Project Results

Olive's services have been fine. We gave the firm pretty challenging things, and they are still...

Jan 2022
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VP/Other Executive

Relationship

Olive is really responsive to the client. They continue to keep people involved even though we are...

Jan 2022
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