Olive Automation Managed Services Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Services, Value, Value

Olive hasn’t been able to deliver anything that they said they could. We haven’t gotten any value...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

None of the firm’s automations worked in our system. They had no idea how to do things even though...

Sep 2023
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Manager

Operations, Operations, Services, Services

Olive was going to help us with our contract pharmacy for 340B auditing, and that did happen in...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

We wouldn’t buy Olive’s services again. At the time we bought the services, it made sense to buy...

Jul 2023
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Manager

Value, Value

Our agreement was that Olive had promised X amount of savings over X amount of time, and if the...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Olive fired a lot of people. Some of the good people were the ones that got laid off. Some of them...

Jul 2023
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Manager

Relationship, Relationship, Services, Services, Services, Services

Olive’s people have the ability to write code, and I don't have that ability. That was one way the...

Jul 2023
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Manager

Operations, Operations, Value, Value, Value, Value

Because Olive’s metric was based on how much money they were going to save us and compliance is not...

Jul 2023
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Director

Relationship, Relationship, Relationship

Olive came on board, and they were awesome because they were able to look at what we had and give us...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty

I enjoyed and appreciated the work we did with Olive. I love the company, and I loved what they did....

Jul 2023
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Director

Loyalty, Loyalty, Loyalty

We still have a contract with Olive, and I think we are looking to figure out whether we can use...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services

Olive is such an easy partner to work with. They kept driving us to a result. Dealing with local IT...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has a lot of people that are empowered and able to solve our problems. They just need to do...

Jul 2023
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Director

Relationship, Relationship

We had a lot of dissatisfaction with the firm's support. We had tickets sit out for a while without...

Apr 2023
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VP/Other Executive

Relationship

Olive’s executive involvement changed. In the beginning, it was very high, and now it is very low....

Mar 2023
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VP/Other Executive

Relationship

There has been a revolving door with Olive’s staff. The quality of the people they gave us up front...

Mar 2023
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VP/Other Executive

Loyalty, Relationship

Initially, we were very happy with Olive. They solved a problem for us. We were able to load things...

Mar 2023
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VP/Other Executive

Relationship

Olive is not going to offer the technology or services they described to us going forward. They...

Mar 2023
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