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Olive Automation Managed Services
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Olive's services have been fine. We gave the firm pretty challenging things, and they are still...

Jan 2022
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VP/Other Executive

Olive is really responsive to the client. They continue to keep people involved even though we are...

Jan 2022
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VP/Other Executive

We implemented Olive's services, and they were successful. We have gotten some value. The challenge...

Oct 2021
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VP/Other Executive

I wouldn't say that Olive has exceeded our expectations. They have consistently met them. They have...

Oct 2021
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VP/Other Executive

We have a contract that is paid based on the value that Olive creates. We have spent a lot of time...

Aug 2021
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VP/Other Executive

Olive’s people are really responsive and knowledgeable. They are not perfect. When we work with a...

Aug 2021
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VP/Other Executive

There are quantifiable outcomes with Olive, but we have our ups and downs. Olive addresses issues,...

Aug 2021
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VP/Other Executive

Olive is meeting our expectations right now. I recommend Olive all the time. We meet with their...

Aug 2021
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VP/Other Executive

The biggest feedback that I have for Olive is to not overrepresent themselves as an expert because...

Aug 2021
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Director

Olive is very pricey, so we have to be able to make the ROI worth it. The cost has been our...

Aug 2021
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Director

Olive goes through all of our open clients and verifies that the insurance is still active. Olive...

Aug 2021
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Director

There have been hiccups along the road, but nothing major. We change one little thing with Al, and...

Aug 2021
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Director

When we went live, our biggest lesson learned was every company sells a product. When the...

Aug 2021
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VP/Other Executive

Olive nickel-and-dimes us. They weren't clear about pricing up front. Olive's language wasn’t clear...

Jul 2021
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VP/Other Executive

In order for Olive to exceed my expectations, I would need to have some stability in their staffing....

Jul 2021
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VP/Other Executive

Olive is trying to grow really fast, but if they could become an expert in one space before moving...

Jul 2021
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VP/Other Executive

I have had people reach out to me and ask about Olive, and I have given those people some things to...

Jul 2021
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Manager

The work that Olive is doing is really cutting edge. They are using AI technologies to offer and...

Jul 2021
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Manager

Our consultant is programmed to do what they do, and they exceed my expectations more often than...

Jul 2021
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Manager

Olive seems to have a pretty high amount of staff turnover. I don't have longevity with one contact....

Jul 2021
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VP/Other Executive

Since working with Olive, we have started to see some changes. The changes are very minimal at this...

Jul 2021
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VP/Other Executive

I have to come to Olive with a laundry list and ask for people up the chain to start having...

Jul 2021
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VP/Other Executive

We have had a bumpy ride with Olive. We had issues with Olive meeting deadlines and being proactive...

Jul 2021
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VP/Other Executive

When I contacted an Olive executive to tell them we had issues, I received immediate results. We...

Jul 2021
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Manager

Olive's services have helped a lot with compliance. We have a lower percentage of things that have...

Jul 2021
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Manager

Working with Olive has been good. They are personable and well versed in what they are working on.

Jul 2021
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Manager

Because Olive is still expanding their program, I have been moved a lot from one point person to...

Jul 2021
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Manager

What Olive charges will depend on the kind of situation customers are working on. In our situation,...

Jul 2021
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Director

Olive is great to work with. Since they have folks from Epic that understand Epic, that is a...

Jul 2021
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Director

The costs are very up front. It is not like Olive throws in additional costs here and there;...

Jul 2021
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CFO

There was a flat fee for implementation costs, and then there is an annual one-time fee. So there is...

Jul 2021
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CFO

Olive is always working on something new. They are staying in tune with whatever changes payers make...

Jul 2021
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CFO

Olive is constantly checking in on us to see how things are going and to make sure everything is...

Jul 2021
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Director

We reached out to a few different AI vendors, and Olive really fit our organization's culture. I...

Apr 2021
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Director

Olive is handling very manual, intensive work. The automation happens quickly; Olive has gotten...

Apr 2021
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Director

During the implementation, Olive mapped out our current state and the future and put money and time...

Apr 2021
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Director

Olive does reporting well. We get emails when there are issues with additions, and we get emails...

Apr 2021
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Director

We are venturing into new things, and we have helped Olive with what is needed. I don't think they...

Apr 2021
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Director

Olive has done a good job. We have worked with vendors before that had certain deadlines and rushed...

Apr 2021
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Director

Our partnership is pretty strong. Olive has been very easy to work with. They do what they can to...

Apr 2021
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Director

Olive said that their real-time authorizations do everything. The reason we selected the firm was...

Apr 2021
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Director

There is one person at Olive who I would rate highly, but otherwise, the vendor's staff is not...

Apr 2021
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VP/Other Executive

We were drawn to Olive primarily because their focus was healthcare and revenue cycle specific....

Apr 2021
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VP/Other Executive

When we initially approached Olive, authorization was one of our focuses. But it was so complicated,...

Apr 2021
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VP/Other Executive

If an authorization is denied, Olive attaches it to our EMR, and then we can shoot off a portion of...

Apr 2021
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VP/Other Executive

Olive could improve their reporting. We only have two workflows right now. I believe that the vendor...

Apr 2021
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VP/Other Executive

I believe that Olive has changed the model a bit since they have started to grow. They have grown...

Apr 2021
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VP/Other Executive

Olive avoids trying to nickel-and-dime for everything. Since we were new to the relationship and the...

Apr 2021
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VP/Other Executive

Olive doesn’t consistently exceed expectations. The last workflow that we did exceeded expectations....

Apr 2021
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Director

I would never recommend Olive. We will be ending our relationship once I find another vendor. We...

Apr 2021
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Director

Olive oversold what they can deliver on. They didn’t have the healthcare revenue cycle background...

Apr 2021
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CFO

We have worked with the firm for several years now. We have found them to be very successful, so we...

Mar 2021
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CFO

When we did an RFP, we thought we were going down the path of hiring a consultant to help us. We did...

Mar 2021
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CFO

The firm has a really great team that has worked with us, and the vendor is terrific at really...

Mar 2021
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CFO

The challenge with Olive is the speed of getting everything done. It takes a long time to do things,...

Mar 2021
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CIO

Olive is a very good company to work with. Some of the work is taking longer than we would like, but...

Mar 2021
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CIO

Olive is a little expensive, but there is a very good ROI attached to them, so they are worth the investment....

Mar 2021
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Director

We were looking for ways to improve our organization's efficiency, and we decided to try Olive. We...

Mar 2021
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Director

Olive does a good job of identifying areas where we have automation potential. From a revenue cycle...

Mar 2021
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Director

Olive has a very automation-focused approach, but we would love to have some real AI evaluations of...

Mar 2021
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Manager

We wanted Olive to do something that sounded really simple to me, but it never worked. We never even...

Mar 2021
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VP/Other Executive

My initial reaction is that Olive charges way too much money for what they are doing. We have...

Mar 2021
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VP/Other Executive

Olive is smart and prompt, and they respond to inquiries. Olive is invested in trying to make things...

Mar 2021
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VP/Other Executive

It is hard for me to say that Olive is great. They have capabilities, but I don't think that Olive...

Mar 2021
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Director

We consider our digital transformation to be a competitive advantage. We decided that we want to own...

Mar 2021
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Director

Olive's support teams didn't always know our unique situation and struggled to quickly help us.

Mar 2021
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CIO

Olive is doing backflips for us. They are a good vendor partner. We are working on multiple...

Feb 2021
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CIO

From a metrics and design perspective, Olive is asking the right questions. They are listening and...

Feb 2021
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