Olive Claims Management Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Loyalty

Olive is not likely to be part of our long-term plans because of the product's ease of use and the...

Jan 2024
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Manager

Product

We have had difficulty with having accurate real-time eligibility in the solution. We also need...

Jan 2024
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Manager

Operations

There really wasn't much for training with the Olive system. The training was a quick 10-minute call...

Jan 2024
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Manager

Relationship, Operations

Olive wasn’t my first choice, and with our implementation, Olive was very hands off when it came to...

Jan 2024
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Manager

Relationship

I would like increased support from Olive because we have extended ticket times with no responses....

Jan 2024
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Manager

Relationship

What I like about the product is the ease of sending claims and getting reports back. I don't have...

Jan 2024
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VP/Other Executive

Relationship

I generally think my team is satisfied with the services we receive from Olive. Our team gets what...

Oct 2023
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VP/Other Executive

Relationship

We like what we purchased years ago from Healthcare IP. But the acquisition has raised some concern...

Oct 2023
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Analyst/Coordinator

Product

We have to constantly push back to get faster responses and see an increase in the vendor's...

Oct 2023
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Analyst/Coordinator

Product

Using other products or websites, I'm able to mass download all the remittances into an 835 format...

Oct 2023
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Analyst/Coordinator

Product

I like Olive's product for its advanced research or advanced reporting features. I'm able to pull...

Oct 2023
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Analyst/Coordinator

Product

Right now, we have to keep entering our passwords or authenticator app numbers instead of the...

Oct 2023
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Analyst/Coordinator

Relationship, Operations, Product

There are certain end users that are not technically savvy. There is a bar that we have to slide for...

Oct 2023
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Manager

Loyalty, Relationship

I am not sure whether the system is part of our long-term plans. We have had some discussions about...

Oct 2023
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Manager

Operations

Whenever we purchase another facility and have to implement Olive Claims Management, it is a...

Oct 2023
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Manager

Loyalty, Relationship

Olive has their vision of where they want to go, but that vision isn't really wrapped around claims...

Oct 2023
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Manager

Relationship

Olive is proactive in sending out emails if certain payers are having issues and won't be releasing...

Oct 2023
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Director

Loyalty

When we agreed to go to the product, the vendor was Healthcare IP, but a while after that, the...

Oct 2023
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Manager

Value

The system's cost seems high to me, but Olive's costs are lower than the costs of other vendors we...

Oct 2023
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Director

Product

I like the Olive dashboards, and the portal is very user friendly. My staff really didn't have any...

Oct 2023
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Director

Relationship, Product

I don't really have an issue with Olive and their process for generating the statements. It is hard...

Oct 2023
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Director

Relationship

The support has been really good from Olive. Shortly after we went live, there were issues, but...

Oct 2023
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Director

Value

I’m not sure whether paying Olive for the service makes sense anymore. In order to feel like my...

Oct 2023
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Manager

Loyalty, Product, Value

I wouldn't say that Olive's clean claims rate is excellent at this time, but Olive is good at what...

Oct 2023
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Manager

Product

The only downside is the reporting and being able to quickly drill down to what I need. With the...

Sep 2023
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Manager

Relationship

Olive is great to work with, and they help us quickly identify issues and get them resolved. I like...

Sep 2023
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Manager

Operations

I don't know that there was a lot of training, but any questions we have had have been answered...

Sep 2023
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Manager

Loyalty, Product

The one thing that my group enjoys the most is that the product is so user friendly that they find...

Sep 2023
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Manager

Product

I have had fewer missed batches with Olive's product than before, and whenever we have an interface...

Aug 2023
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Manager

Product

Olive does a great job of not missing remittances. The previous clearinghouses that we had...

Aug 2023
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Manager

Relationship

I am very satisfied with Olive. Their customer service is great, and I have no problems. I create a...

Aug 2023
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Manager

Relationship

Olive is more than helpful anytime we need assistance. We can reach out to one of the vendor's...

Aug 2023
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Manager

Product

The product seems to function very seamlessly. It just works. It doesn’t go down. If there is an...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor’s support team is very easy to get ahold of. The support people are very easy to open...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

I just don't see any concerns coming up with regard to Olive. I am very confident that if something...

Aug 2023
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Analyst/Coordinator

Operations

The implementation went well. I don't remember having any huge issues on our end. During the...

Aug 2023
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Analyst/Coordinator

Relationship

I have been very happy with the customer-service end of our experience with Olive. We have had...

Aug 2023
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Analyst/Coordinator

Relationship, Product

For the process of doing claims statuses, the vendor is always very timely with their responses....

Aug 2023
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Analyst/Coordinator

Relationship

We don't have a lot of communication with Olive because there is no need. There has always been a...

Aug 2023
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Analyst/Coordinator

Product

We are happy with the parts of the product we use. Our staff doesn't have any trouble using the...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

We are replacing Olive Claims Management. When we went with a vendor, we originally chose Healthcare...

Jul 2023
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Analyst/Coordinator

Product

The flow for making edits to a claim is very clunky. The process is very click heavy, with lots of...

Jul 2023
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Analyst/Coordinator

Relationship

Regarding customer service, the vendor updates tickets around every two weeks and thanks us for our...

Jul 2023
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Analyst/Coordinator

Relationship, Product, Value

As a whole, we have been very satisfied with Olive. Olive Claims Management has always been a great...

Jul 2023
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Analyst/Coordinator

Operations

The training from Olive is lacking. When I first started, I didn't get a lot of real training. I had...

Jul 2023
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Analyst/Coordinator

Relationship, Product

The company has been switching their website layout quite frequently recently, and that has been...

Jul 2023
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Analyst/Coordinator

Relationship

The support is much better than it was, and things are a lot easier to navigate now. The system has...

Jul 2023
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Analyst/Coordinator

Relationship

Olive sends us emails the day before they are going to do an update, and that gives us a lot of time...

Jul 2023
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Analyst/Coordinator

Product

The overall usability could be improved as far as buttons go. When we run a report or look at the...

Jul 2023
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Analyst/Coordinator

Relationship

There is sometimes a delay with support. I can send an email and not hear from the vendor for days,...

Jul 2023
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Manager

Relationship

It would be nice if Olive could improve their follow-through on cases. When we open tickets with...

Jul 2023
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Manager

Relationship, Product

There are some system enhancements that Olive said they could put in place, but they haven’t...

Jul 2023
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Manager

Operations

The initial go-live with Olive was good. Everything went really smoothly, and we really haven't had...

Jul 2023
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Analyst/Coordinator

Product

We can do rapid retests with Olive Claims Management, and that is great between the product and our...

Jul 2023
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Analyst/Coordinator

Relationship, Product

We have had a few bugs on the IT side. For example, sometimes an edit that doesn't get in correctly...

Jul 2023
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Analyst/Coordinator

Operations, Product

With the new web-based product Olive put out, they didn’t do any setup with our end users or give us...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

Olive’s customer service is top notch. That has always been the case, and that is why we stick with...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

We would like to see the training of Olive’s customer service team when they are working on our...

Jul 2023
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Manager

Relationship, Product

Olive’s website is unstable. It will get slow, and then it will speed up when I am in the middle of...

Jul 2023
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Manager

Product

Olive's system is pretty easy for our account representatives, but navigating some of the deeper...

Jul 2023
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Manager

Relationship, Product

Olive should have the ability to identify issues before the issues reach us. We are always the ones...

Jul 2023
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Manager

Relationship

The vendor’s executive involvement has gotten a lot better because we have pushed them and...

Jul 2023
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Manager

Product

We would like to be able to combine claims and payment information into one report. It takes a long...

Jul 2023
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Manager

Culture, Relationship

There are instances a lot of times where we are catching things from another solution that Olive...

Jul 2023
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Manager

Relationship, Product

Olive Claims Management is pretty easy to use and simple. Olive is really good about remittance...

Jul 2023
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Manager

Relationship, Product

Olive does have a lot of edits in place that make our claims get rejected when they shouldn't. Then...

Jul 2023
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Manager

Culture, Value

Olive charges for everything. There are times when they will have bulk charges on our invoicing but...

Jul 2023
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Manager

Loyalty, Relationship

We are looking at going to a different vendor because we want better claim status messaging and more...

Jul 2023
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Manager

Relationship, Operations

When Olive did a recent upgrade, they really didn't communicate the upgrade coming out to us. It...

Jul 2023
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Manager

Relationship

Olive talks about a lot of things, but they haven't yet implemented anything or shown signs that...

Jul 2023
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Analyst/Coordinator

Product, Value

Olive does all our enrollment for us, so we don't have to enroll personally for claims remittances....

Jul 2023
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Analyst/Coordinator

Relationship

I have worked with the vendor’s people directly in different scenarios over the years. We have had...

Jul 2023
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Manager

Relationship

Olive had some turnover recently, and we didn't have a hiccup or glitch in that turnover. But...

Jul 2023
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Manager

Value

Olive has been wonderful to work with. I would recommend Olive time and time again. We came from a...

Jul 2023
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Manager

Relationship

Olive’s biggest strength is their can-do attitude. Whenever we have needed or brought things to...

Jul 2023
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Analyst/Coordinator

Product

The vendor is doing multiple things for us, including up-front statusing. We send them claims, and...

Jul 2023
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Analyst/Coordinator

Product

I use the system's reporting all the time, such as when I need to see a standard response or...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

As far as front-end statusing goes, Olive can only work with what payers give them. So when it comes...

Jul 2023
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VP/Other Executive

Operations

Olive has very kind and welcoming associates. When we went through our implementation, they spent a...

Jul 2023
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VP/Other Executive

Operations

There wasn't really any training offered or given by Olive. They gave us a Microsoft Word document...

Jul 2023
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VP/Other Executive

Product

Based on what was expected, Olive delivered well. I would like more insurance discovery...

Jul 2023
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VP/Other Executive

Relationship, Product

Olive helps us understand our patient population and integrate things with our system....

Jul 2023
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VP/Other Executive

Operations, Product

I would like dates of birth to be in a normal format. The system displays them by year, then month,...

Jul 2023
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VP/Other Executive

Loyalty

When we decided to go with Olive, that was predicated on the ability to do insurance discovery. But...

Jul 2023
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Analyst/Coordinator

Relationship

We utilize Olive to pick up our remittances, and if we have any issues with remittances, the vendor...

Jul 2023
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Analyst/Coordinator

Value

We pay Olive a routine fee, and I don't remember the last time we were charged for any programming,...

Jul 2023
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Analyst/Coordinator

Relationship, Product

Olive recently did a makeover of their portal and provided us with information, and that was good....

Jul 2023
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VP/Other Executive

Product

We have found some other eligibility systems that seem to populate more information and results than...

Jul 2023
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VP/Other Executive

Relationship

Olive is very responsive whenever we put in tickets or reach out to them for assistance or feedback....

Jul 2023
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(0)
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VP/Other Executive

Value

There are a lot of benefits to our organization that we have derived from Olive's system. We have...

Jul 2023
||
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VP/Other Executive

Relationship

I enjoy working with Olive. I think they are a great company. I recommend that prospective customers...

Jul 2023
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Analyst/Coordinator

Product

Olive is doing a good job. The problem is that some of the things that we get with regard to...

Jul 2023
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Analyst/Coordinator

Relationship, Product

I have had some issues with the edits not being clear. We have to send them, and when they come...

Jul 2023
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Director

Operations, Value

When we went live with the claims piece, things were okay. Part of the reason we had claims issues...

Apr 2023
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Analyst/Coordinator

Relationship

When we need assistance or something new is in the works, Olive is good about listening to what we...

Apr 2023
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Analyst/Coordinator

Operations

The implementation process was good and smooth. Olive listens and gets back to us quickly. Everyone...

Apr 2023
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Analyst/Coordinator

Operations, Product

Olive Claims Management is not as intuitive as we would like it to be. I understand how to use it,...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Olive doesn’t do large upgrades. That is one big thing we like. They do minor things in the...

Apr 2023
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Analyst/Coordinator

Relationship

When our lead contact person is gone, someone else covers for them. When the contact person comes...

Apr 2023
||
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