Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Protenus Diversion Analytics is good at showing clear user-level data, but that doesn't translate...
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Relationship
Protenus is great, and I cannot say enough great things about my project manager. They have been...
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Loyalty, Relationship
If someone asked me about a drug diversion solution, Protenus would not be the first vendor I would...
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Product
We have identified a lot of practice opportunities through Protenus Diversion Analytics. The...
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Product
Right now, we are not seeing Protenus Diversion Analytics help us identify diversion, and that is...
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Relationship
Protenus is continually updating their product based on customer feedback. An outcome of using the...
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Relationship
We continue to have recurring calls with our customer support person, and they keep those calls on...
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Relationship, Operations
There was an upgrade from another vendor that we were forced into. Protenus was not prepared for...
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Relationship
With Protenus Diversion Analytics, a lot of things are left up to the end user. There has not been a...
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Product
Protenus Diversion Analytics completely changed the workflow of our drug diversion monitoring. We...
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Loyalty
The main reason we want to replace Protenus Diversion Analytics is that it is still labor intensive...
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Loyalty
When we went through the vetting process, we looked at a few different vendors, and Protenus was...
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Relationship
We have had a pretty good relationship with Protenus since we started, so whenever we have a few...
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Relationship
Early on with Protenus, our representatives were very attentive, and we got off on a really good...
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Product, Value
The main outcome we have seen from using Protenus Diversion Analytics is that we have seen the time...
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Relationship, Operations
Protenus has not really done any upgrades. Protenus just had a big meeting to talk about their road...
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Product
The data in Protenus Diversion Analytics is very reliable. I do not find a lot of data errors; that...
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Relationship
If I reach out to my customer service person at Protenus, they do a great job. I appreciate that....
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Loyalty
Protenus could improve by allowing us to use our data, other than the canned data, in different...
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Relationship
If I see something funny in the data in Protenus Diversion Analytics and I put in a ticket,...
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Product
One thing that I have asked for from Protenus is benchmarking data; that data is often part of a...
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Relationship, Product
The product has a hard time doing certain drip calculations, and there are other basic things where...
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Loyalty, Product
We were hoping to look at certain reports from our dispensing cabinets differently. We want to see...
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Loyalty, Product
Protenus creates cases and promotes those cases to us, but sometimes it is helpful to see the forest...
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Product
Protenus lets us create windows of time where it is acceptable for a provider to have a certain...
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Operations
The vendor was up front that they needed to do updates, and they explained the reasoning in a way...
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Operations
The vendor has switched to a different training model from when we first started, and the people who...
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Relationship, Product
There has been a slowdown over the past year and a half of product upgrades and innovations. The...
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Product
The product’s monitoring of uncontrolled substances has thrown off our users. We are primarily...
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Product
The biggest complaint that our pharmacists have had is that the product flags cases where something...
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Operations
When we started the project, we were hoping to have our timekeeping feed through Protenus Diversion...
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Operations
Overall, our experience with Protenus has been very positive. Even the implementation period prior...
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Product
My team is really satisfied with the product. As far as user interface usability goes, Protenus...
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Product, Value
With a different vendor, the reports are only generated monthly, so they are always retrospective by...
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Loyalty, Operations
Protenus has the ability to integrate their system with timekeeping systems. We chose not to...
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Loyalty, Product
We use Protenus Diversion Analytics as a supplementary and departmental system, not for the entirety...
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Value
The system is free to our department because we use Protenus for their patient privacy solution as...
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Product, Value
Protenus Diversion Analytics has made a pretty significant impact. We have rolled it out in every...
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Loyalty, Product
Protenus does not have a solution for anesthesia, and in anesthesia, people usually have kits and...
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Relationship
One of the things Protenus does really well is listen to their customers and develop with them....
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Relationship
Protenus has information available on their monthly listserv email that goes out. If there are going...
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Relationship, Operations
There was a customer success manager whom we were having regular meetings with. They were very...
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Product
We have come across a number of false positives with Protenus’ product, and I think it is difficult...
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Value
I haven't heard that Protenus is increasing any charges. When we set up the platform, they were...
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Loyalty, Product
The system does a great job of looking at one individual at a time. A significant portion of the...
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Product
With Protenus Diversion Analytics' approach of looking at a profiled individual, not an...
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Relationship
Because I am still learning, Protenus is always open. I really enjoy that. They are very good to...
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Relationship
The vendor has faith in the people that we deal with one-on-one, but the vendor's people will...
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Loyalty, Relationship, Operations
Systems are only as good as the person that is working in them. Protenus' system has a lot of...
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Product
Protenus Diversion Analytics is a product. With products, there is always something wrong. It is not...
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Loyalty, Relationship, Product
Part of the integration has just been different. We are trying to combine two different systems. We...
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Loyalty, Product
We have a product that is being sunsetted, and with that product, we can pull data on the number of...
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Loyalty, Operations, Product
In general, Protenus' system is helping define gaps in education because a lot of times with...
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Product
Protenus Diversion Analytics has improved oversight of controlled substance handling activities. We...
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Loyalty, Relationship
Protenus has a good data science team that understands the complexities of medication well and can...
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Product
Infusions and PCA pumps are partially implemented in Protenus Diversion Analytics, but procedural...
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Loyalty, Relationship, Product
Recently, Protenus’ development road map has been on pause because they have been going through some...
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Relationship, Operations
Our organization is going through an upgrade for another product, and that requires new Protenus...
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Product
Some areas are not being monitored in Protenus Diversion Analytics. For instance, the system doesn’t...
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Product, Value
Protenus Diversion Analytics has helped fix a lot of bad practices and has given us a degree of...
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Culture, Relationship
Protenus does keep their promises, but the timeline for the promises is sometimes longer than...
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Operations
When I got onboarded, Protenus gave me a pretty good amount of time for training, and the vendor was...
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Relationship
I wouldn't say that Protenus is proactive about detecting some of the problems we have, but the...
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Loyalty, Value
We got Protenus Diversion Analytics at a good price point, so we didn't feel scammed.
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Product, Value
I wouldn't tell prospective customers that the solution is the be-all and end-all. I would be...
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Loyalty
We are moving away from Protenus Diversion Analytics because the system doesn’t provide as full of a...
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Loyalty, Product
I think that Protenus Diversion Analytics is getting smarter over time, so I think that the data...
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Operations
Protenus is always pushing out upgrades, but the upgrades seem marginal or more background focused....
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Loyalty, Relationship
At one of Protenus’ web conferences, the vendor shared some of their future goals. Those goals will...
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Operations
We went through an implementation with another vendor, and the transition was not very seamless for...
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Loyalty, Product
Protenus Diversion Analytics is detecting a lot of bad practices, but I would like to figure out a...
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Product
Overall, the product is good at determining instances like unreconciled transactions. It has a high...
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Product
The product doesn't currently have pain scores. A lot of places track pain scores for diversion...
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Product
We have had good outcomes with the product overall in identifying diversions. The system leaves a...
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Product
One of the things I don't like about the product is that we have to do case creation to get into the...
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Relationship
In terms of the vendor keeping their promises, some things have been delivered, but I haven't seen...
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Relationship
Just like everybody else, Protenus suffers from being shorthanded. The vendor doesn't have the power...
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Relationship
I think Protenus has a vision, but I don't know whether the vendor always tells us about that...
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Relationship
It is very easy to get support from Protenus. The vendor is very responsive, and I do not really...
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Loyalty, Relationship
Protenus really lacks things for us to run reports on and does not offer high-level overviews for us...
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Product
We don't know whether Protenus' system always recognizes something that is charted. We don’t know...
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Loyalty, Product
Unfortunately, we do not have any infusion or PCA systems integrated with Protenus' solution, so we...
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Culture, Product
The system catches suspicious activity before we are even aware of that activity. The system...
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Relationship
Protenus learns from us pretty well. We are seeing more cases that we need to respond to because the...
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Product, Value
We have seen some big wins with Protenus. We have been able to develop a standard approach for drug...
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Product, Value
We have been able to significantly increase the number of employee activities that we have evaluated...
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Product, Value
The program has really helped us standardize education for our nurses around the expectations for...
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Value
The system does save us money. Our previous system just told us about drugs that were unreconciled...
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Product
We would like to see Protenus work with us to optimize some customization of the incident types that...
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Loyalty, Product
Delivering comprehensive drug data is one of the system's strengths. The product has seamless...
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