Protenus Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
Protenus has upgraded their technology. Protenus' system is in our long-term plans because it is a...
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Operations
There is a learning curve for the product. I know if I were to leave the organization, it would be...
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Relationship
We have routine meetings with the vendor's customer satisfaction person. That person has been pretty...
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Loyalty, Product, Value
The biggest outcomes we have seen from the product are the discussions that have come out from the...
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Operations
The vendor tries to do as many trainings as they can, but we haven't caught anyone yet. But the...
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Loyalty
In terms of the accuracy with which Protenus Diversion Analytics is pulling cases and alerting our...
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Operations
I would go so far as to say that the implementation process was flawless. I was pretty blown away by...
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Culture
During the sales process, one of the Protenus executives got involved during multiple calls, and...
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Relationship
Protenus undersells the product and over-delivers on the diversion front. That approach really...
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Loyalty
We were not specifically looking for improvement in identifying suspicious handling of medications...
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Relationship
Everything has gone well with Protenus over the last year. If there are any concerns or questions,...
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Relationship, Product
There is definitely nothing wrong with the program. Protenus is continuing to make changes to...
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Loyalty, Product
The only new functionality for Protenus Diversion Analytics that we have discussed is controlled or...
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Product, Value
Overall, we have improved on our unreconciled medications organizationally. We are doing better...
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Loyalty, Product
With Protenus Diversion Analytics, it took a while to get the interfaces working well and with the...
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Relationship
It usually takes Protenus almost a week to reply; the reply is not immediate. But their executives...
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Culture, Loyalty
As long as Protenus is not overpromising what Protenus Diversion Analytics can do, then customers...
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Product
We have much more data and insights than we had before using Protenus Diversion Analytics for policy...
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Product, Value
Protenus has been able to provide us with a system that helps us immensely in terms of time when it...
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Loyalty, Product
The only piece that we are still wishing for that we know Protenus is working on is for us to be...
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Product
The system goes down to our time clock system all the way. So we are getting a timely clock feed and...
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Relationship
As a vendor, Protenus is very willing to work with their customers. We have routine meetings with...
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Relationship
The vendor holds webinars, and I participate in those regularly. Our customer success manager is...
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Loyalty
We have decided that we are going to move away from Protenus' system. The vendor whose system we are...
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Product
We have had a few issues with the product's coding. In its matching process, data comes over to...
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Product, Value
The outcomes that we have seen from the product are that we have been able to detect diversion. We...
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Relationship
Protenus is case driven rather than user-list driven, so instead of giving me a list of potential...
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Loyalty, Product
We are contracting with another drug diversion monitoring vendor. Hopefully, they will cover some of...
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Product, Value
Protenus Diversion Analytics definitely has helped trend certain individuals that come up as...
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Relationship
I would probably go with Protenus again. I only have a few complaints. They put a lot of stuff on...
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Culture, Value
Protenus tries to establish contracts where they aren't charging for every little thing, but at the...
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Product
Protenus Diversion Analytics is promoted as an anesthesia audit tool, but anesthesia audits are very...
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Product
Protenus Diversion Analytics doesn't directly integrate with everything. The system integrates with...
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Product
Overall, my experiences with Protenus have been pretty good. There are a few deliverables that I...
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Operations
There are some aspects of Protenus Diversion Analytics that we have to know in order to navigate,...
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Relationship
I work very well with someone specific at Protenus, and they are very effective at communicating....
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Operations
The go-live actually went well. For the first few months, we were reteaching the AI and weeding out...
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Product, Value
In terms of outcomes, we have been able to track a lot of unreconciled doses, which essentially...
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Loyalty, Value
Personally, I wouldn't buy Protenus Diversion Analytics again. There is a much better software...
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Product
I would tell someone looking at Protenus Diversion Analytics, especially from the drug diversion...
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Product
I would tell others to inquire about a complete report from the purchase history to when a drug is...
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Loyalty, Product
Infusion data is not being pulled by Protenus Diversion Analytics. The selling point of a different...
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Product
We can have a suspected diversion and a true diversion. The system should be able to tell us based...
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Loyalty, Product
A lot of systems have batch files, so we have a 12-day delay. They are not HL7s, so we don't have...
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Value
We haven't had any requests that would require an escalation for a charge, so right now, we are not...
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Loyalty, Product
Protenus has three total applications: one for diversion, one for pharmacy, and one for anesthesia....
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Product
Protenus Diversion Analytics is a very user-friendly system. I have had my techs on it and have even...
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Relationship
Protenus’ web support is very intuitive. If we open a ticket or our account manager opens a ticket,...
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Relationship
We have a direct line to the Protenus customer service team, and they help us work through any...
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Product, Value
I like that I can select cases to see and filter out the ones that are not a high priority for us,...
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Product
Protenus Diversion Analytics is good at showing clear user-level data, but that doesn't translate...
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Relationship
Protenus is great, and I cannot say enough great things about my project manager. They have been...
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Loyalty, Relationship
If someone asked me about a drug diversion solution, Protenus would not be the first vendor I would...
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Product
We have identified a lot of practice opportunities through Protenus Diversion Analytics. The...
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Product
Right now, we are not seeing Protenus Diversion Analytics help us identify diversion, and that is...
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Relationship
Protenus is continually updating their product based on customer feedback. An outcome of using the...
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Relationship
We continue to have recurring calls with our customer support person, and they keep those calls on...
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Relationship, Operations
There was an upgrade from another vendor that we were forced into. Protenus was not prepared for...
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Relationship
With Protenus Diversion Analytics, a lot of things are left up to the end user. There has not been a...
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Product
Protenus Diversion Analytics completely changed the workflow of our drug diversion monitoring. We...
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Loyalty
The main reason we want to replace Protenus Diversion Analytics is that it is still labor intensive...
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Loyalty
When we went through the vetting process, we looked at a few different vendors, and Protenus was...
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Relationship
We have had a pretty good relationship with Protenus since we started, so whenever we have a few...
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Relationship
Early on with Protenus, our representatives were very attentive, and we got off on a really good...
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Product, Value
The main outcome we have seen from using Protenus Diversion Analytics is that we have seen the time...
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Relationship, Operations
Protenus has not really done any upgrades. Protenus just had a big meeting to talk about their road...
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Product
The data in Protenus Diversion Analytics is very reliable. I do not find a lot of data errors; that...
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Relationship
If I reach out to my customer service person at Protenus, they do a great job. I appreciate that....
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Loyalty
Protenus could improve by allowing us to use our data, other than the canned data, in different...
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Relationship
If I see something funny in the data in Protenus Diversion Analytics and I put in a ticket,...
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Product
One thing that I have asked for from Protenus is benchmarking data; that data is often part of a...
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Relationship, Product
The product has a hard time doing certain drip calculations, and there are other basic things where...
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Loyalty, Product
We were hoping to look at certain reports from our dispensing cabinets differently. We want to see...
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Loyalty, Product
Protenus creates cases and promotes those cases to us, but sometimes it is helpful to see the forest...
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Product
Protenus lets us create windows of time where it is acceptable for a provider to have a certain...
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Operations
The vendor was up front that they needed to do updates, and they explained the reasoning in a way...
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Operations
The vendor has switched to a different training model from when we first started, and the people who...
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Relationship, Product
There has been a slowdown over the past year and a half of product upgrades and innovations. The...
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Product
The product’s monitoring of uncontrolled substances has thrown off our users. We are primarily...
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Product
The biggest complaint that our pharmacists have had is that the product flags cases where something...
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Operations
When we started the project, we were hoping to have our timekeeping feed through Protenus Diversion...
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Operations
Overall, our experience with Protenus has been very positive. Even the implementation period prior...
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Product
My team is really satisfied with the product. As far as user interface usability goes, Protenus...
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Product, Value
With a different vendor, the reports are only generated monthly, so they are always retrospective by...
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Loyalty, Operations
Protenus has the ability to integrate their system with timekeeping systems. We chose not to...
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Loyalty, Product
We use Protenus Diversion Analytics as a supplementary and departmental system, not for the entirety...
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Value
The system is free to our department because we use Protenus for their patient privacy solution as...
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Product, Value
Protenus Diversion Analytics has made a pretty significant impact. We have rolled it out in every...
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Loyalty, Product
Protenus does not have a solution for anesthesia, and in anesthesia, people usually have kits and...
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Relationship
One of the things Protenus does really well is listen to their customers and develop with them....
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Relationship
Protenus has information available on their monthly listserv email that goes out. If there are going...
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Relationship, Operations
There was a customer success manager whom we were having regular meetings with. They were very...
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Product
We have come across a number of false positives with Protenus’ product, and I think it is difficult...
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Value
I haven't heard that Protenus is increasing any charges. When we set up the platform, they were...
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Loyalty, Product
The system does a great job of looking at one individual at a time. A significant portion of the...
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Product
With Protenus Diversion Analytics' approach of looking at a profiled individual, not an...
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