Protenus Diversion Analytics
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

We have been working with Protenus for a while now. They have been really supportive since our...

Jan 2022
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Director

There are some specific things that Protenus could do to improve our satisfaction with their...

Jan 2022
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Director

It would be helpful if Protenus were to develop more out-of-the-box user training that doesn't...

Jan 2022
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Director

The vendor could do more to make it obvious how to navigate in and out of cases and certain pages in...

Jan 2022
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Director

One thing that the system does that sets it apart is that it provides context. It doesn't just...

Jan 2022
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Manager

The person who is using the system has access to a lot of good features, and that person is usually...

Oct 2021
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Manager

The vendor's support people have been pretty helpful and responsive. The executives have made...

Oct 2021
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Manager

The solution has helped us with standardization. We have identified some cases of diversion that...

Oct 2021
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Manager

The vendor's trainer is fantastic, but the vendor doesn't utilize a demo site, so there are a lot of...

Oct 2021
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Manager

The vendor is still developing some pieces of integration. There are some issues with old software...

Oct 2021
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Manager

We like the vendor's proactive alerting. They have a suspicion index score, and certain data points...

Oct 2021
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Manager

We are working with the vendor to identify true diversion. There are always some false positives,...

Oct 2021
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Manager

Protenus is great about taking customer feedback and making changes to their software. Protenus...

Oct 2021
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Analyst/Coordinator

The system does a really good job of providing proactive diversion monitoring capabilities. But we...

Sep 2021
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Analyst/Coordinator

Protenus has a great product. They taught us really well what the product does and how we can...

Sep 2021
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Analyst/Coordinator

A benefit is definitely the reconciliation that happens between the average daily census and EHRs....

Sep 2021
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Analyst/Coordinator

We are actually still working through some of the data feeds that haven’t worked out but haven’t...

Sep 2021
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Analyst/Coordinator

There is work being done on integrating. The vendor is working on monitoring substance infusion...

Sep 2021
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Manager

Out of all the software that I have used thus far, I have the most trust in Protenus Diversion...

Aug 2021
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Manager

One key feature that is missing is the ability to engage key stakeholders. Access to the platform is...

Aug 2021
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Manager

Proactive user or practice diversion case generation is one major outcome. The vendor’s unreconciled...

Aug 2021
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Manager

With my knowledge of other available platforms, if I had a choice, I would buy Protenus Diversion...

Aug 2021
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Manager

Protenus' customer service is really solid. Protenus is very responsive to feedback, and they engage...

Aug 2021
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Manager

Protenus tries to take user feedback seriously and use the feedback to guide their overall product...

Aug 2021
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Manager

The ease of use for the platform was originally built around privacy compliance. Protenus...

Aug 2021
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Manager

The vendor listens to what we need, and they try to make changes if possible. They have improved...

Jul 2021
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Manager

I like that the product flags anything that is suspicious. Things get flagged pretty quickly, and it...

Jul 2021
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Manager

In terms of the product's functionality, it would have been nice if we could open a case and then...

Jul 2021
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Manager

The implementation was kind of rough in the beginning, but it got better, and the issues have been...

Jul 2021
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Manager

One thing about the product that I am not a fan of is that HR sometimes doesn’t get linked in. But I...

Jul 2021
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Analyst/Coordinator

The drug diversion part of the solution is less intuitive than the rest of the solution. The way...

Jul 2021
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Analyst/Coordinator

Protenus is hesitant to promise things unless they can deliver on them. There have been times where...

Jul 2021
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Analyst/Coordinator

We have continued to add more and more things to the solution, and there have been no additional...

Jul 2021
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Analyst/Coordinator

We recently brought up a bunch of users for drug diversion, and they received significantly more...

Jul 2021
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Analyst/Coordinator

There are different areas in the solution that I know are problematic for our drug diversion users....

Jul 2021
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Analyst/Coordinator

We are always on the current version of the solution. There is nothing for us to download; we just...

Jul 2021
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Director

Everything that the vendor presented about the product when we were considering it was true. We are...

Jun 2021
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Director

Before we used Protenus, we had a home-grown system. In my opinion, we have moved lightyears ahead...

Jun 2021
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Director

Out of all of the products that we looked at, Protenus Diversion Analytics made the most sense for...

Jun 2021
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Director

Our relationship with Protenus has been positive. That was something that I was worried about when...

Jun 2021
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Director

The vendor's biggest opportunity for improvement is with the things that are on their radar that...

Jun 2021
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Director

The AI component consumes data and learns as it goes. The system presents information for us to...

May 2021
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Director

We would have gone with Protenus' system a year earlier, but we thought the cost was unjustified...

May 2021
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Director

Protenus' system had a cleaner UI than the other system we looked at. I was able to show how...

May 2021
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Director

The vendor's implementation services were spectacular. They responded in a timely manner and...

Apr 2021
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Director

The system has been working well. It is basically an in-depth reporting tool. It alerts us about...

Apr 2021
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Director

We have had one glitch, but Protenus was able to resolve it within less than 72 hours. They are...

Apr 2021
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Director

Protenus is proactively working on things for us and other clients. I like that the vendor gets...

Apr 2021
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Director

Protenus is very good about not charging for every little thing. The system is affordable compared...

Apr 2021
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