Protenus Diversion Analytics
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Jackson Tate
Research Director Level 2
KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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Manager

Protenus worked with us fairly well during our implementation. After we got the system up and...

Jun 2022
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Manager

Protenus' system fell short in a few spots. It was made for security, so the vendor had to adjust it...

Jun 2022
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Manager

We received a lot of false positives when we first went live with the system, but we expected those....

Jun 2022
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Director

I have been happy with Protenus Diversion Analytics. It has helped us with investigations, and it...

May 2022
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Director

Overall, Protenus Diversion Analytics is a little bit complicated to use. However, I like how it...

May 2022
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Director

If I could change anything in Protenus Diversion Analytics, I would change how it handles...

May 2022
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Director

The most beneficial outcome we have seen from Protenus Diversion Analytics has been the...

May 2022
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Director

We didn't have anything like Protenus Diversion Analytics in the past. It connects to our EMR and...

May 2022
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Director

The implementation of Protenus Diversion Analytics was great. It was a newer product, so we were...

May 2022
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Manager

The vendor could definitely improve little things that are very specific to how we run...

Apr 2022
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Manager

I have sat in on at least six other diversion platform demos, and I have done extensive research on...

Apr 2022
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Manager

The vendor was very supportive in getting us exactly what we needed to justify the application....

Apr 2022
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Manager

One outcome of the product is the decrease in time for the initial case review completion. The...

Apr 2022
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Manager

Protenus communicates very well. Other vendors haven't been as willing to take our feedback into...

Apr 2022
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Manager

There is a lot that I like about the product. It definitely increases our efficiency in a very...

Apr 2022
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VP/Other Executive

Protenus has a fantastic project manager. They are very patient. I can't say anything bad about...

Apr 2022
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VP/Other Executive

I have nothing but positive things to say. We have been finding out that a lot of people have bad...

Apr 2022
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VP/Other Executive

We were meeting every other week to keep up-to-date on the expectations. For the most part, there...

Apr 2022
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Manager

We have had some challenges with integrating the Protenus software with another product. We haven't...

Apr 2022
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Manager

The vendor is continuing to come out with new technology on a regular basis. For example, we wanted...

Apr 2022
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Manager

The vendor has been really responsive and helpful. The support is really proactive. I am satisfied...

Apr 2022
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Manager

The vendor gave us initial training, and they have been giving us consistent ongoing training. We...

Apr 2022
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Manager

I have been really satisfied. This product has probably been the best diversion software that we...

Apr 2022
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Manager

The vendor pulls every potential type of diversion incident that we would be interested in looking...

Apr 2022
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Manager

One big outcome of using the product is that we have actually identified some diversion. We have...

Apr 2022
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Manager

For a second-generation system, it still very much feels behind. The system is not meeting our...

Apr 2022
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Manager

The vendor's customer service is very good, and the support people are very responsive, but they are...

Apr 2022
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Manager

The vendor was very vocal about the fact that they weren’t very advanced with certain types of...

Apr 2022
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Manager

We have really had to form the structure and punch list of our goals and where we need to be. I find...

Apr 2022
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Manager

The vendor is aware of our struggles, and we have had high-level meetings with the vendor...

Apr 2022
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Manager

The product has allowed us to focus our investigation efforts. It helps identify suspicious users...

Mar 2022
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Manager

In the future, we will move to Protenus' platform completely. But that move is dependent on Protenus...

Mar 2022
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Manager

Protenus is making progress in making Protenus Diversion Analytics its own thing because Protenus...

Mar 2022
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Manager

We would like Protenus to increase user accessibility and increase the additional profiles that can...

Mar 2022
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Manager

Protenus Diversion Analytics has strong analytics. Protenus Diversion Analytics' algorithm is...

Mar 2022
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Manager

I am very satisfied with their responsiveness. I have a lot of confidence in the Protenus team's...

Mar 2022
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Director

We went with Protenus because of their prices. The vendor already existed in our system for...

Mar 2022
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Director

We haven't been on Protenus Diversion Analytics for very long, but we have already seen outcomes...

Mar 2022
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Director

The vendor's support is good. I feel like Protenus is a young company. They listen to us about the...

Mar 2022
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Director

When we went live on the system, the vendor went over it with us. However, once we actually had all...

Mar 2022
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Analyst/Coordinator

Our representative always brings in a lot of different people who are very well versed in their...

Feb 2022
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Analyst/Coordinator

The most important thing is that the vendor is constantly listening to our feedback and making...

Feb 2022
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Analyst/Coordinator

Protenus Diversion Analytics is a complicated and advanced tool. Even though we have ongoing...

Feb 2022
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Analyst/Coordinator

It is hard to say how much diversion is going on because we don't have a strong sense of the total...

Feb 2022
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Analyst/Coordinator

The integration isn't great. We want to share information with other systems, but Protenus' product...

Feb 2022
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Analyst/Coordinator

The transition to Protenus Diversion Analytics was hard for a lot of users, and things have gotten...

Feb 2022
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Analyst/Coordinator

Protenus probably has one of the better systems for diversion, but the drug diversion AI...

Feb 2022
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VP/Other Executive

Protenus has a very personalized approach from the very beginning. They contact us, and when the...

Feb 2022
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Manager

One strength of Protenus is that they are very receptive to feedback and want to improve their...

Feb 2022
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Manager

There are a couple of things that I would like to see that the vendor hasn’t managed to do yet, like...

Feb 2022
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Manager

The product escalates cases for us. There is a bit of a delay because we don't interface directly...

Feb 2022
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Analyst/Coordinator

Protenus is working on things, but of course, there is always more that can be done, such as...

Jan 2022
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Analyst/Coordinator

We constantly have insight into what Protenus is developing. The road maps are available to everybody....

Jan 2022
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Analyst/Coordinator

The top outcomes we see from using the Protenus system are the improved accuracy of data and the...

Jan 2022
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Analyst/Coordinator

In general, diversion monitoring takes special training. The ability to understand what users are...

Jan 2022
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Director

We have been working with Protenus for a while now. They have been really supportive since our...

Jan 2022
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Director

There are some specific things that Protenus could do to improve our satisfaction with their...

Jan 2022
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Director

It would be helpful if Protenus were to develop more out-of-the-box user training that doesn't...

Jan 2022
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Director

The vendor could do more to make it obvious how to navigate in and out of cases and certain pages in...

Jan 2022
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Director

One thing that the system does that sets it apart is that it provides context. It doesn't just...

Jan 2022
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Manager

The person who is using the system has access to a lot of good features, and that person is usually...

Oct 2021
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Manager

The vendor's support people have been pretty helpful and responsive. The executives have made...

Oct 2021
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Manager

The solution has helped us with standardization. We have identified some cases of diversion that...

Oct 2021
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Manager

The vendor's trainer is fantastic, but the vendor doesn't utilize a demo site, so there are a lot of...

Oct 2021
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Manager

The vendor is still developing some pieces of integration. There are some issues with old software...

Oct 2021
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Manager

We like the vendor's proactive alerting. They have a suspicion index score, and certain data points...

Oct 2021
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Manager

We are working with the vendor to identify true diversion. There are always some false positives,...

Oct 2021
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Manager

Protenus is great about taking customer feedback and making changes to their software. Protenus...

Oct 2021
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Analyst/Coordinator

The system does a really good job of providing proactive diversion monitoring capabilities. But we...

Sep 2021
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Analyst/Coordinator

Protenus has a great product. They taught us really well what the product does and how we can...

Sep 2021
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Analyst/Coordinator

A benefit is definitely the reconciliation that happens between the average daily census and EHRs....

Sep 2021
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Analyst/Coordinator

We are actually still working through some of the data feeds that haven’t worked out but haven’t...

Sep 2021
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Analyst/Coordinator

There is work being done on integrating. The vendor is working on monitoring substance infusion...

Sep 2021
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Manager

Out of all the software that I have used thus far, I have the most trust in Protenus Diversion...

Aug 2021
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Manager

One key feature that is missing is the ability to engage key stakeholders. Access to the platform is...

Aug 2021
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Manager

Proactive user or practice diversion case generation is one major outcome. The vendor’s unreconciled...

Aug 2021
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Manager

With my knowledge of other available platforms, if I had a choice, I would buy Protenus Diversion...

Aug 2021
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Manager

Protenus' customer service is really solid. Protenus is very responsive to feedback, and they engage...

Aug 2021
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Manager

Protenus tries to take user feedback seriously and use the feedback to guide their overall product...

Aug 2021
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Manager

The ease of use for the platform was originally built around privacy compliance. Protenus...

Aug 2021
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Manager

The vendor listens to what we need, and they try to make changes if possible. They have improved...

Jul 2021
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Manager

I like that the product flags anything that is suspicious. Things get flagged pretty quickly, and it...

Jul 2021
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Manager

In terms of the product's functionality, it would have been nice if we could open a case and then...

Jul 2021
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Manager

The implementation was kind of rough in the beginning, but it got better, and the issues have been...

Jul 2021
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Analyst/Coordinator

The drug diversion part of the solution is less intuitive than the rest of the solution. The way...

Jul 2021
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Analyst/Coordinator

Protenus is hesitant to promise things unless they can deliver on them. There have been times where...

Jul 2021
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Analyst/Coordinator

We have continued to add more and more things to the solution, and there have been no additional...

Jul 2021
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Analyst/Coordinator

We recently brought up a bunch of users for drug diversion, and they received significantly more...

Jul 2021
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Analyst/Coordinator

There are different areas in the solution that I know are problematic for our drug diversion users....

Jul 2021
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Analyst/Coordinator

We are always on the current version of the solution. There is nothing for us to download; we just...

Jul 2021
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