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Protenus Diversion Analytics
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KLAS Research Director - Jackson Tate
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Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Manager

Out of all the software that I have used thus far, I have the most trust in Protenus Diversion...

Aug 2021
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Manager

One key feature that is missing is the ability to engage key stakeholders. Access to the platform is...

Aug 2021
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Manager

Proactive user or practice diversion case generation is one major outcome. The vendor’s unreconciled...

Aug 2021
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Manager

With my knowledge of other available platforms, if I had a choice, I would buy Protenus Diversion...

Aug 2021
||
(0)
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Manager

Protenus' customer service is really solid. Protenus is very responsive to feedback, and they engage...

Aug 2021
||
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Manager

Protenus tries to take user feedback seriously and use the feedback to guide their overall product...

Aug 2021
||
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Manager

The ease of use for the platform was originally built around privacy compliance. Protenus...

Aug 2021
||
(0)
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Manager

The vendor listens to what we need, and they try to make changes if possible. They have improved...

Jul 2021
||
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Manager

I like that the product flags anything that is suspicious. Things get flagged pretty quickly, and it...

Jul 2021
||
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Manager

In terms of the product's functionality, it would have been nice if we could open a case and then...

Jul 2021
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(0)
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Manager

The implementation was kind of rough in the beginning, but it got better, and the issues have been...

Jul 2021
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(0)
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Manager

One thing about the product that I am not a fan of is that HR sometimes doesn’t get linked in. But I...

Jul 2021
||
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Analyst/Coordinator

The drug diversion part of the solution is less intuitive than the rest of the solution. The way...

Jul 2021
||
(0)
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Analyst/Coordinator

Protenus is hesitant to promise things unless they can deliver on them. There have been times where...

Jul 2021
||
(0)
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Analyst/Coordinator

We have continued to add more and more things to the solution, and there have been no additional...

Jul 2021
||
(0)
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Analyst/Coordinator

We recently brought up a bunch of users for drug diversion, and they received significantly more...

Jul 2021
||
(0)
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Analyst/Coordinator

There are different areas in the solution that I know are problematic for our drug diversion users....

Jul 2021
||
(0)
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Analyst/Coordinator

We are always on the current version of the solution. There is nothing for us to download; we just...

Jul 2021
||
(0)
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Director

Everything that the vendor presented about the product when we were considering it was true. We are...

Jun 2021
||
(0)
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Director

Before we used Protenus, we had a home-grown system. In my opinion, we have moved lightyears ahead...

Jun 2021
||
(0)
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Director

Out of all of the products that we looked at, Protenus Diversion Analytics made the most sense for...

Jun 2021
||
(0)
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Director

Our relationship with Protenus has been positive. That was something that I was worried about when...

Jun 2021
||
(0)
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Director

The vendor's biggest opportunity for improvement is with the things that are on their radar that...

Jun 2021
||
(0)
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Director

The AI component consumes data and learns as it goes. The system presents information for us to...

May 2021
||
(0)
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Director

We would have gone with Protenus' system a year earlier, but we thought the cost was unjustified...

May 2021
||
(0)
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Director

Protenus' system had a cleaner UI than the other system we looked at. I was able to show how...

May 2021
||
(0)
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Director

The vendor's implementation services were spectacular. They responded in a timely manner and...

Apr 2021
||
(0)
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Director

The system has been working well. It is basically an in-depth reporting tool. It alerts us about...

Apr 2021
||
(0)
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Director

We have had one glitch, but Protenus was able to resolve it within less than 72 hours. They are...

Apr 2021
||
(0)
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Director

Protenus is proactively working on things for us and other clients. I like that the vendor gets...

Apr 2021
||
(0)
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Director

Protenus is very good about not charging for every little thing. The system is affordable compared...

Apr 2021
||
(0)
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Analyst/Coordinator

The service from Protenus has been unchanged as far as COVID-19 goes. When the COVID-19 crisis...

Dec 2020
||
(0)
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Analyst/Coordinator

New products and vendors have come onto the market since we elected to go with Protenus, so it is...

Dec 2020
||
(0)
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Analyst/Coordinator

The initial implementation of Protenus' solution went very smoothly. The delays were all on our end,...

Dec 2020
||
(0)
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Analyst/Coordinator

Protenus pushes out upgrades every couple of weeks, and they have all gone smoothly. The system has...

Dec 2020
||
(0)
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Analyst/Coordinator

Protenus does a really good job of identifying discrepancies, and that has been even better lately...

Dec 2020
||
(0)
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Analyst/Coordinator

There are some features in Protenus' system that didn’t exist until now, but I think there are still...

Dec 2020
||
(0)
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Analyst/Coordinator

We had much more executive involvement during the implementation than we do now, but Protenus'...

Dec 2020
||
(0)
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Analyst/Coordinator

If nurses have gotten into bad habits, that shows in their documentation so that we can be aware....

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor is pretty good at supporting investigations with the workflow. We have had a lot of calls...

Dec 2020
||
(0)
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Analyst/Coordinator

There have been a couple of incidents where the data is there and shows the life cycle of the...

Dec 2020
||
(0)
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Analyst/Coordinator

We were hoping to have things be really strong in drug diversion. But we found some issues that we...

Dec 2020
||
(0)
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Director

We have been working more on fine-tuning the product. We needed to guide the product more to see...

Dec 2020
||
(0)
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Manager

The vendor has continued to make enhancements to the system based on my requests. We have regular...

Dec 2020
||
(0)
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Manager

We had a very smooth implementation. The implementation wasn't perfect, but the vendor was very...

Dec 2020
||
(0)
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Manager

I would want to highlight the vendor's customer service responsiveness. The vendor is very quick to...

Dec 2020
||
(0)
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Analyst/Coordinator

We already have another vendor for our health system, and that vendor's system is actually live...

Dec 2020
||
(0)
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Analyst/Coordinator

We are using the system for patient privacy cases. We are putting all of our proactive privacy...

Dec 2020
||
(0)
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Analyst/Coordinator

There is a steep learning curve, but the vendor has made a lot of changes. The system looks pretty...

Dec 2020
||
(0)
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Analyst/Coordinator

We knew that not everything that we wanted was there. The vendor has been very up front with us...

Dec 2020
||
(0)
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Analyst/Coordinator

There are other aspects of the tool that the vendor is looking to incorporate that aren't there yet....

Dec 2020
||
(0)
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Director

Protenus has helped drive tangible outcomes for drug diversion monitoring. The amount of time that...

Dec 2020
||
(0)
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Manager

One of the ways that the vendor really hit things on the head is that they promised that the time to...

Dec 2020
||
(0)
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Manager

The vendor is willing to include any data that we want as long as there is a data feed available....

Dec 2020
||
(0)
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Manager

The vendor is working on some of the requests that we have made. For example, we have asked for time...

Dec 2020
||
(0)
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Manager

Within an hour of submitting help desk tickets, I get an email from the support people letting me...

Dec 2020
||
(0)
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Manager

On the positive side, I would tell others about the decreased time it takes to detect aversion. I...

Dec 2020
||
(0)
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Analyst/Coordinator

The system is getting better, but if people are looking for an overall drug diversion tool, I...

Dec 2020
||
(0)
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Analyst/Coordinator

There are some advancements that we want on the inpatient side, but the outpatient side is such a...

Dec 2020
||
(0)
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Director

The implementation wasn't perfect, but Protenus listened. We have since brought up other hospitals...

Dec 2020
||
(0)
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Director

Protenus’ initial training was solid. We changed a lot of things, and I was at the front end of a...

Dec 2020
||
(0)
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Director

Protenus is willing to modify and change things. They listen. They actually deliver within a time...

Dec 2020
||
(0)
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Director

Protenus is still in development. Right now, they are still doing complete audits. I don't know that...

Dec 2020
||
(0)
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The product is working with our various systems. One thing that sets Protenus' system apart is its...

Dec 2020
||
(0)
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Protenus is relatively new, and diversion is a relatively new field. Protenus is continuing to...

Dec 2020
||
(0)
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We were working on different analytics that we would be able to present to our organization because...

Dec 2020
||
(0)
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Protenus reached out a lot during the COVID-19 crisis. We had continual conversations and regular...

Dec 2020
||
(0)
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During the implementations, Protenus makes sure that we have everybody that will be using the...

Dec 2020
||
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