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User Commentary
Product, Value
Protenus Diversion Analytics has helped fix a lot of bad practices and has given us a degree of...
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Culture, Relationship
Protenus does keep their promises, but the timeline for the promises is sometimes longer than...
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Operations
When I got onboarded, Protenus gave me a pretty good amount of time for training, and the vendor was...
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Relationship
I wouldn't say that Protenus is proactive about detecting some of the problems we have, but the...
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Loyalty, Value
We got Protenus Diversion Analytics at a good price point, so we didn't feel scammed.
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Product, Value
I wouldn't tell prospective customers that the solution is the be-all and end-all. I would be...
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Loyalty
We are moving away from Protenus Diversion Analytics because the system doesn’t provide as full of a...
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Loyalty, Product
I think that Protenus Diversion Analytics is getting smarter over time, so I think that the data...
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Operations
Protenus is always pushing out upgrades, but the upgrades seem marginal or more background focused....
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Loyalty, Relationship
At one of Protenus’ web conferences, the vendor shared some of their future goals. Those goals will...
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Operations
We went through an implementation with another vendor, and the transition was not very seamless for...
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Loyalty, Product
Protenus Diversion Analytics is detecting a lot of bad practices, but I would like to figure out a...
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Product
Overall, the product is good at determining instances like unreconciled transactions. It has a high...
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Product
The product doesn't currently have pain scores. A lot of places track pain scores for diversion...
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Product
We have had good outcomes with the product overall in identifying diversions. The system leaves a...
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Product
One of the things I don't like about the product is that we have to do case creation to get into the...
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Relationship
In terms of the vendor keeping their promises, some things have been delivered, but I haven't seen...
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Relationship
Just like everybody else, Protenus suffers from being shorthanded. The vendor doesn't have the power...
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Relationship
I think Protenus has a vision, but I don't know whether the vendor always tells us about that...
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Relationship
It is very easy to get support from Protenus. The vendor is very responsive, and I do not really...
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Loyalty, Relationship
Protenus really lacks things for us to run reports on and does not offer high-level overviews for us...
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Product
We don't know whether Protenus' system always recognizes something that is charted. We don’t know...
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Loyalty, Product
Unfortunately, we do not have any infusion or PCA systems integrated with Protenus' solution, so we...
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Culture, Product
The system catches suspicious activity before we are even aware of that activity. The system...
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Relationship
Protenus learns from us pretty well. We are seeing more cases that we need to respond to because the...
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Product, Value
We have seen some big wins with Protenus. We have been able to develop a standard approach for drug...
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Product, Value
We have been able to significantly increase the number of employee activities that we have evaluated...
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Product, Value
The program has really helped us standardize education for our nurses around the expectations for...
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Value
The system does save us money. Our previous system just told us about drugs that were unreconciled...
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Product
We would like to see Protenus work with us to optimize some customization of the incident types that...
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Loyalty, Product
Delivering comprehensive drug data is one of the system's strengths. The product has seamless...
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Product, Value
The primary outcomes we see from using Protenus Diversion Analytics are improving the efficiency of...
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Loyalty
Knowing what exists today on the market, I would not buy Protenus Diversion Analytics again. But if...
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Loyalty, Product
Protenus Diversion Analytics is not built for diversion, and it has an older UI. This year, Protenus...
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Product
Protenus is currently not integrating with distributors for purchasing data, but Protenus Diversion...
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Loyalty, Relationship, Product
We have had some issues with latency and delay on the platform that Protenus has been working on,...
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Loyalty, Product, Value
The tool is giving us a good amount of extra data for us to review, so the tool expedites the review...
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Product
We didn't have a transaction auditing and reconciliation piece before, and we haven't had any issues...
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Relationship
Ever since our contact person switched, we haven't been getting answers as readily as we used to.
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Product
The vendor has touted some new integration items that we have not seen. They put through updates,...
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Product
The biggest impact of the product is that it finds people who aren't following proper processes and...
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Product
The one area where the product has been not pulling in data correctly is our PCA pumps. The product...
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Product
I have been able to have meaningful arguments with people thanks to the product and the data it...
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Operations, Product
It took some time to train our nurses to interpret the product’s reports, but we have been able to...
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Relationship
We regularly meet with our customer satisfaction person, and we sometimes have to cancel those...
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Relationship, Product
There was an issue where information from the drug diversion side was being pushed over to the...
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Loyalty, Product
We definitely see a more broad, holistic view of the product because of the integration it has with...
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Product
Some nonnarcotic meds come up, but that is because of the way we designed things. We have to find a...
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Product
The system has been really good. We haven't had problems with running the app. The app is cloud...
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Product
The users feel that there is a lot of information now, and they have to make the processes and...
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Relationship
The support team was very accommodating and stuck with us. We continued to meet with the support...
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Loyalty, Product
The product does scoring. It will give us a rating of how likely we are to need to investigate a...
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Product
I think purchasing data is a struggle for Protenus, but I don't know whether that is the vendor's...
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Product
If we do a complete hospital-wide transaction, Protenus Diversion Analytics does it, but it is not...
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Product
Protenus Diversion Analytics gives us a lot of flexibility. Some centers want to be type A and in...
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Loyalty, Relationship
Protenus is open to feedback. They are consistently working on improvements to their database or...
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Loyalty, Product
If Protenus Diversion Analytics could pull relationships in to the pain scale, that would be...
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Loyalty, Product
I would like to see some improvements in filtering the incidents. And that is something that...
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Culture, Relationship
Out of all the vendors I have worked with in the IT space, Protenus is among the best in terms of...
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Product
I trust the Protenus data. I am not having to validate it, and it is usually pretty darn accurate.
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Product
I see a lot of policy violations with Protenus. We have had some trouble integrating the product...
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Product
One thing I miss about our old product is a functionality that told me how much a nurse was...
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Product
Protenus needs to make reporting and pushing reports to nursing leaders super easy for me. The data...
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Operations, Value
The product saves us an incredible amount of time. Being able to close the loop on dispensing...
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Relationship
Protenus is a bit behind in capabilities compared to other vendors. They are being more methodical...
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Operations
Protenus has a good help center that has a lot of demo tutorial videos. I have also had some...
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Relationship
I have had some incidents that I have escalated through the help desk team. Our old vendor would...
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Relationship
We have not had any problems with Protenus. The vendor has always been available. I had an account...
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Product
Drug diversion is a little more nuanced than areas such as patient privacy, so I don’t know whether...
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Product
Even though all the data is there in Protenus Diversion Analytics, we still have to go into our EMR...
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Loyalty, Product
I think Patient Privacy Monitoring was Protenus’ first product, and now they are expanding to drug...
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Product, Value
Our biggest outcome with Protenus Diversion Analytics is that it has helped us get a feel for what...
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Relationship
Protenus always follows up with us immediately, and their turnaround times are really fast. Protenus...
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Loyalty, Relationship
The thing that really stands out is how connected Protenus is with their customers. Every few weeks,...
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Relationship, Operations, Product
I am a few years into using the product, and I am becoming more comfortable with the software, the...
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Relationship, Operations, Product
I have noticed differences in the cases that are generated now and in how the system is identifying...
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Relationship
Protenus has largely driven our drug diversion monitoring efforts through product updates and...
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Operations, Product
Whenever we are going through cases, there are features available to track our progress within each...
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Relationship
We had issues previously with some of the incident types, and the product was providing a lot of...
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Product
We are more satisfied with the product this year because there are greater insights to hospital-wide...
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Loyalty, Relationship, Operations
Things with Protenus are going well. Adding another component was a fairly quick process. We met...
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Culture, Relationship
Protenus presented their system to us by saying that the more cases that we resolve, the fewer cases...
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Relationship
Protenus does continue to add new categories. Some of them work for us, and some of them don’t. If a...
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Relationship
When we do have issues, the vendor takes anywhere from a couple of months to a year to address them....
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Relationship, Operations
We used to have more frequent meetings, and then we went to meetings with a representative every so...
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Product, Value
Protenus Diversion Analytics is great. The product has been very beneficial for our organization. It...
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Culture, Operations
The contract negotiations were excellent. The vendor's staff is excellent; they are very personable,...
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Product
We provide protocols, and when we pull a medication out of our dispensing cabinet and don’t...
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Operations
When we went live, Protenus was great. We had a customer service person who went through, did the...
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Product
There are some things, such as unreconciled drugs, that we would probably look at first, but the...
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Relationship, Operations
The product has a great help tool. The vendor could work a bit more on their help page because, when...
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Relationship, Operations
Protenus would roll out upgrades and wasn’t very clear about what the upgrades were or where I could...
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Relationship
One of the vendor's executives communicated with me, took the time to ask how I was doing with the...
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Loyalty
There are still some things I feel that Protenus could do, but they are looking to put some new...
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