Protenus Diversion Analytics Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Relationship

Protenus is case driven rather than user-list driven, so instead of giving me a list of potential...

May 2024
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Director

Loyalty, Product

We are contracting with another drug diversion monitoring vendor. Hopefully, they will cover some of...

May 2024
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Director

Product, Value

Protenus Diversion Analytics definitely has helped trend certain individuals that come up as...

May 2024
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Director

Relationship

I would probably go with Protenus again. I only have a few complaints. They put a lot of stuff on...

May 2024
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Director

Culture, Value

Protenus tries to establish contracts where they aren't charging for every little thing, but at the...

May 2024
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Director

Product

Protenus Diversion Analytics is promoted as an anesthesia audit tool, but anesthesia audits are very...

May 2024
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Director

Product

Protenus Diversion Analytics doesn't directly integrate with everything. The system integrates with...

May 2024
||
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Director

Product

Overall, my experiences with Protenus have been pretty good. There are a few deliverables that I...

May 2024
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Director

Operations

There are some aspects of Protenus Diversion Analytics that we have to know in order to navigate,...

May 2024
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Director

Relationship

I work very well with someone specific at Protenus, and they are very effective at communicating....

May 2024
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Manager

Operations

The go-live actually went well. For the first few months, we were reteaching the AI and weeding out...

May 2024
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Manager

Product, Value

In terms of outcomes, we have been able to track a lot of unreconciled doses, which essentially...

May 2024
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Manager

Loyalty, Value

Personally, I wouldn't buy Protenus Diversion Analytics again. There is a much better software...

May 2024
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Manager

Product

I would tell someone looking at Protenus Diversion Analytics, especially from the drug diversion...

May 2024
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Manager

Product

I would tell others to inquire about a complete report from the purchase history to when a drug is...

May 2024
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Manager

Loyalty, Product

Infusion data is not being pulled by Protenus Diversion Analytics. The selling point of a different...

May 2024
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Manager

Product

We can have a suspected diversion and a true diversion. The system should be able to tell us based...

May 2024
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Manager

Loyalty, Product

A lot of systems have batch files, so we have a 12-day delay. They are not HL7s, so we don't have...

May 2024
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Manager

Value

We haven't had any requests that would require an escalation for a charge, so right now, we are not...

May 2024
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Manager

Loyalty, Product

Protenus has three total applications: one for diversion, one for pharmacy, and one for anesthesia....

May 2024
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Manager

Product

Protenus Diversion Analytics is a very user-friendly system. I have had my techs on it and have even...

May 2024
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Manager

Relationship

Protenus’ web support is very intuitive. If we open a ticket or our account manager opens a ticket,...

May 2024
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VP/Other Executive

Relationship

We have a direct line to the Protenus customer service team, and they help us work through any...

May 2024
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VP/Other Executive

Product, Value

I like that I can select cases to see and filter out the ones that are not a high priority for us,...

May 2024
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Director

Product

Protenus Diversion Analytics is good at showing clear user-level data, but that doesn't translate...

Mar 2024
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Director

Relationship

Protenus is great, and I cannot say enough great things about my project manager. They have been...

Mar 2024
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Director

Loyalty, Relationship

If someone asked me about a drug diversion solution, Protenus would not be the first vendor I would...

Mar 2024
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Director

Product

We have identified a lot of practice opportunities through Protenus Diversion Analytics. The...

Mar 2024
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Director

Product

Right now, we are not seeing Protenus Diversion Analytics help us identify diversion, and that is...

Mar 2024
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Director

Relationship

Protenus is continually updating their product based on customer feedback. An outcome of using the...

Mar 2024
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Director

Relationship

We continue to have recurring calls with our customer support person, and they keep those calls on...

Mar 2024
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Director

Relationship, Operations

There was an upgrade from another vendor that we were forced into. Protenus was not prepared for...

Mar 2024
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Director

Relationship

With Protenus Diversion Analytics, a lot of things are left up to the end user. There has not been a...

Mar 2024
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Director

Product

Protenus Diversion Analytics completely changed the workflow of our drug diversion monitoring. We...

Mar 2024
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Director

Loyalty

The main reason we want to replace Protenus Diversion Analytics is that it is still labor intensive...

Mar 2024
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VP/Other Executive

Loyalty

When we went through the vetting process, we looked at a few different vendors, and Protenus was...

Mar 2024
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VP/Other Executive

Relationship

We have had a pretty good relationship with Protenus since we started, so whenever we have a few...

Mar 2024
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VP/Other Executive

Relationship

Early on with Protenus, our representatives were very attentive, and we got off on a really good...

Mar 2024
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VP/Other Executive

Product, Value

The main outcome we have seen from using Protenus Diversion Analytics is that we have seen the time...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

Protenus has not really done any upgrades. Protenus just had a big meeting to talk about their road...

Feb 2024
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Analyst/Coordinator

Product

The data in Protenus Diversion Analytics is very reliable. I do not find a lot of data errors; that...

Feb 2024
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Analyst/Coordinator

Relationship

If I reach out to my customer service person at Protenus, they do a great job. I appreciate that....

Feb 2024
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Analyst/Coordinator

Loyalty

Protenus could improve by allowing us to use our data, other than the canned data, in different...

Feb 2024
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Analyst/Coordinator

Relationship

If I see something funny in the data in Protenus Diversion Analytics and I put in a ticket,...

Feb 2024
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Analyst/Coordinator

Product

One thing that I have asked for from Protenus is benchmarking data; that data is often part of a...

Feb 2024
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Analyst/Coordinator

Relationship, Product

The product has a hard time doing certain drip calculations, and there are other basic things where...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

We were hoping to look at certain reports from our dispensing cabinets differently. We want to see...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

Protenus creates cases and promotes those cases to us, but sometimes it is helpful to see the forest...

Nov 2023
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Analyst/Coordinator

Product

Protenus lets us create windows of time where it is acceptable for a provider to have a certain...

Nov 2023
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Analyst/Coordinator

Operations

The vendor was up front that they needed to do updates, and they explained the reasoning in a way...

Nov 2023
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Analyst/Coordinator

Operations

The vendor has switched to a different training model from when we first started, and the people who...

Nov 2023
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Analyst/Coordinator

Relationship, Product

There has been a slowdown over the past year and a half of product upgrades and innovations. The...

Nov 2023
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Analyst/Coordinator

Product

The product’s monitoring of uncontrolled substances has thrown off our users. We are primarily...

Nov 2023
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Analyst/Coordinator

Product

The biggest complaint that our pharmacists have had is that the product flags cases where something...

Nov 2023
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Analyst/Coordinator

Operations

When we started the project, we were hoping to have our timekeeping feed through Protenus Diversion...

Nov 2023
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Director

Operations

Overall, our experience with Protenus has been very positive. Even the implementation period prior...

Nov 2023
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Director

Product

My team is really satisfied with the product. As far as user interface usability goes, Protenus...

Nov 2023
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Director

Product, Value

With a different vendor, the reports are only generated monthly, so they are always retrospective by...

Nov 2023
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Director

Loyalty, Operations

Protenus has the ability to integrate their system with timekeeping systems. We chose not to...

Nov 2023
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Manager

Loyalty, Product

We use Protenus Diversion Analytics as a supplementary and departmental system, not for the entirety...

Nov 2023
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Manager

Value

The system is free to our department because we use Protenus for their patient privacy solution as...

Nov 2023
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VP/Other Executive

Product, Value

Protenus Diversion Analytics has made a pretty significant impact. We have rolled it out in every...

Nov 2023
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VP/Other Executive

Loyalty, Product

Protenus does not have a solution for anesthesia, and in anesthesia, people usually have kits and...

Nov 2023
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VP/Other Executive

Relationship

One of the things Protenus does really well is listen to their customers and develop with them....

Nov 2023
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Analyst/Coordinator

Relationship

Protenus has information available on their monthly listserv email that goes out. If there are going...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

There was a customer success manager whom we were having regular meetings with. They were very...

Oct 2023
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Analyst/Coordinator

Product

We have come across a number of false positives with Protenus’ product, and I think it is difficult...

Oct 2023
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Analyst/Coordinator

Value

I haven't heard that Protenus is increasing any charges. When we set up the platform, they were...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

The system does a great job of looking at one individual at a time. A significant portion of the...

Oct 2023
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Analyst/Coordinator

Product

With Protenus Diversion Analytics' approach of looking at a profiled individual, not an...

Oct 2023
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Analyst/Coordinator

Relationship

Because I am still learning, Protenus is always open. I really enjoy that. They are very good to...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor has faith in the people that we deal with one-on-one, but the vendor's people will...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

Systems are only as good as the person that is working in them. Protenus' system has a lot of...

Sep 2023
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Analyst/Coordinator

Product

Protenus Diversion Analytics is a product. With products, there is always something wrong. It is not...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Part of the integration has just been different. We are trying to combine two different systems. We...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

We have a product that is being sunsetted, and with that product, we can pull data on the number of...

Sep 2023
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Analyst/Coordinator

Loyalty, Operations, Product

In general, Protenus' system is helping define gaps in education because a lot of times with...

Sep 2023
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