Protenus Diversion Analytics Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Relationship, Operations

Protenus has not really done any upgrades. Protenus just had a big meeting to talk about their road...

Feb 2024
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Analyst/Coordinator

Product

The data in Protenus Diversion Analytics is very reliable. I do not find a lot of data errors; that...

Feb 2024
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Analyst/Coordinator

Relationship

If I reach out to my customer service person at Protenus, they do a great job. I appreciate that....

Feb 2024
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Analyst/Coordinator

Loyalty

Protenus could improve by allowing us to use our data, other than the canned data, in different...

Feb 2024
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Analyst/Coordinator

Relationship

If I see something funny in the data in Protenus Diversion Analytics and I put in a ticket,...

Feb 2024
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Analyst/Coordinator

Product

One thing that I have asked for from Protenus is benchmarking data; that data is often part of a...

Feb 2024
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Analyst/Coordinator

Relationship, Product

The product has a hard time doing certain drip calculations, and there are other basic things where...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

We were hoping to look at certain reports from our dispensing cabinets differently. We want to see...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

Protenus creates cases and promotes those cases to us, but sometimes it is helpful to see the forest...

Nov 2023
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Analyst/Coordinator

Product

Protenus lets us create windows of time where it is acceptable for a provider to have a certain...

Nov 2023
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Analyst/Coordinator

Operations

The vendor was up front that they needed to do updates, and they explained the reasoning in a way...

Nov 2023
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Analyst/Coordinator

Operations

The vendor has switched to a different training model from when we first started, and the people who...

Nov 2023
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Analyst/Coordinator

Relationship, Product

There has been a slowdown over the past year and a half of product upgrades and innovations. The...

Nov 2023
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Analyst/Coordinator

Product

The product’s monitoring of uncontrolled substances has thrown off our users. We are primarily...

Nov 2023
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Analyst/Coordinator

Product

The biggest complaint that our pharmacists have had is that the product flags cases where something...

Nov 2023
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Analyst/Coordinator

Operations

When we started the project, we were hoping to have our timekeeping feed through Protenus Diversion...

Nov 2023
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Director

Operations

Overall, our experience with Protenus has been very positive. Even the implementation period prior...

Nov 2023
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Director

Product

My team is really satisfied with the product. As far as user interface usability goes, Protenus...

Nov 2023
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Director

Product, Value

With a different vendor, the reports are only generated monthly, so they are always retrospective by...

Nov 2023
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Director

Loyalty, Operations

Protenus has the ability to integrate their system with timekeeping systems. We chose not to...

Nov 2023
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Manager

Loyalty, Product

We use Protenus Diversion Analytics as a supplementary and departmental system, not for the entirety...

Nov 2023
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Manager

Value

The system is free to our department because we use Protenus for their patient privacy solution as...

Nov 2023
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VP/Other Executive

Product, Value

Protenus Diversion Analytics has made a pretty significant impact. We have rolled it out in every...

Nov 2023
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VP/Other Executive

Loyalty, Product

Protenus does not have a solution for anesthesia, and in anesthesia, people usually have kits and...

Nov 2023
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VP/Other Executive

Relationship

One of the things Protenus does really well is listen to their customers and develop with them....

Nov 2023
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Analyst/Coordinator

Relationship

Protenus has information available on their monthly listserv email that goes out. If there are going...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

There was a customer success manager whom we were having regular meetings with. They were very...

Oct 2023
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Analyst/Coordinator

Product

We have come across a number of false positives with Protenus’ product, and I think it is difficult...

Oct 2023
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Analyst/Coordinator

Value

I haven't heard that Protenus is increasing any charges. When we set up the platform, they were...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

The system does a great job of looking at one individual at a time. A significant portion of the...

Oct 2023
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Analyst/Coordinator

Product

With Protenus Diversion Analytics' approach of looking at a profiled individual, not an...

Oct 2023
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Analyst/Coordinator

Relationship

Because I am still learning, Protenus is always open. I really enjoy that. They are very good to...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor has faith in the people that we deal with one-on-one, but the vendor's people will...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

Systems are only as good as the person that is working in them. Protenus' system has a lot of...

Sep 2023
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Analyst/Coordinator

Product

Protenus Diversion Analytics is a product. With products, there is always something wrong. It is not...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Part of the integration has just been different. We are trying to combine two different systems. We...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

We have a product that is being sunsetted, and with that product, we can pull data on the number of...

Sep 2023
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Analyst/Coordinator

Loyalty, Operations, Product

In general, Protenus' system is helping define gaps in education because a lot of times with...

Sep 2023
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Director

Product

Protenus Diversion Analytics has improved oversight of controlled substance handling activities. We...

May 2023
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Director

Loyalty, Relationship

Protenus has a good data science team that understands the complexities of medication well and can...

May 2023
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Director

Product

Infusions and PCA pumps are partially implemented in Protenus Diversion Analytics, but procedural...

May 2023
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Director

Loyalty, Relationship, Product

Recently, Protenus’ development road map has been on pause because they have been going through some...

May 2023
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Director

Relationship, Operations

Our organization is going through an upgrade for another product, and that requires new Protenus...

May 2023
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Director

Product

Some areas are not being monitored in Protenus Diversion Analytics. For instance, the system doesn’t...

May 2023
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Manager

Product, Value

Protenus Diversion Analytics has helped fix a lot of bad practices and has given us a degree of...

May 2023
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Manager

Culture, Relationship

Protenus does keep their promises, but the timeline for the promises is sometimes longer than...

May 2023
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Manager

Operations

When I got onboarded, Protenus gave me a pretty good amount of time for training, and the vendor was...

May 2023
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Manager

Relationship

I wouldn't say that Protenus is proactive about detecting some of the problems we have, but the...

May 2023
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Manager

Loyalty, Value

We got Protenus Diversion Analytics at a good price point, so we didn't feel scammed.

May 2023
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Manager

Product, Value

I wouldn't tell prospective customers that the solution is the be-all and end-all. I would be...

May 2023
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Manager

Loyalty

We are moving away from Protenus Diversion Analytics because the system doesn’t provide as full of a...

May 2023
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Manager

Loyalty, Product

I think that Protenus Diversion Analytics is getting smarter over time, so I think that the data...

May 2023
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Manager

Operations

Protenus is always pushing out upgrades, but the upgrades seem marginal or more background focused....

May 2023
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Manager

Loyalty, Relationship

At one of Protenus’ web conferences, the vendor shared some of their future goals. Those goals will...

May 2023
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Manager

Operations

We went through an implementation with another vendor, and the transition was not very seamless for...

May 2023
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Manager

Loyalty, Product

Protenus Diversion Analytics is detecting a lot of bad practices, but I would like to figure out a...

May 2023
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Director

Product

Overall, the product is good at determining instances like unreconciled transactions. It has a high...

May 2023
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Director

Product

The product doesn't currently have pain scores. A lot of places track pain scores for diversion...

May 2023
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Director

Product

We have had good outcomes with the product overall in identifying diversions. The system leaves a...

May 2023
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Director

Product

One of the things I don't like about the product is that we have to do case creation to get into the...

May 2023
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Director

Relationship

In terms of the vendor keeping their promises, some things have been delivered, but I haven't seen...

May 2023
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Manager

Relationship

Just like everybody else, Protenus suffers from being shorthanded. The vendor doesn't have the power...

May 2023
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Manager

Relationship

I think Protenus has a vision, but I don't know whether the vendor always tells us about that...

May 2023
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Manager

Relationship

It is very easy to get support from Protenus. The vendor is very responsive, and I do not really...

May 2023
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Manager

Loyalty, Relationship

Protenus really lacks things for us to run reports on and does not offer high-level overviews for us...

May 2023
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Manager

Product

We don't know whether Protenus' system always recognizes something that is charted. We don’t know...

Apr 2023
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Manager

Loyalty, Product

Unfortunately, we do not have any infusion or PCA systems integrated with Protenus' solution, so we...

Apr 2023
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Manager

Culture, Product

The system catches suspicious activity before we are even aware of that activity. The system...

Apr 2023
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Manager

Relationship

Protenus learns from us pretty well. We are seeing more cases that we need to respond to because the...

Apr 2023
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Manager

Product, Value

We have seen some big wins with Protenus. We have been able to develop a standard approach for drug...

Apr 2023
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Manager

Product, Value

We have been able to significantly increase the number of employee activities that we have evaluated...

Apr 2023
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Manager

Product, Value

The program has really helped us standardize education for our nurses around the expectations for...

Apr 2023
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Manager

Value

The system does save us money. Our previous system just told us about drugs that were unreconciled...

Apr 2023
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Manager

Product

We would like to see Protenus work with us to optimize some customization of the incident types that...

Apr 2023
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Manager

Loyalty, Product

Delivering comprehensive drug data is one of the system's strengths. The product has seamless...

Apr 2023
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Manager

Product, Value

The primary outcomes we see from using Protenus Diversion Analytics are improving the efficiency of...

Apr 2023
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Manager

Loyalty

Knowing what exists today on the market, I would not buy Protenus Diversion Analytics again. But if...

Apr 2023
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Manager

Loyalty, Product

Protenus Diversion Analytics is not built for diversion, and it has an older UI. This year, Protenus...

Apr 2023
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Manager

Product

Protenus is currently not integrating with distributors for purchasing data, but Protenus Diversion...

Apr 2023
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Manager

Loyalty, Relationship, Product

We have had some issues with latency and delay on the platform that Protenus has been working on,...

Apr 2023
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Manager

Loyalty, Product, Value

The tool is giving us a good amount of extra data for us to review, so the tool expedites the review...

Apr 2023
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Director

Product

We didn't have a transaction auditing and reconciliation piece before, and we haven't had any issues...

Apr 2023
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Director

Relationship

Ever since our contact person switched, we haven't been getting answers as readily as we used to.

Apr 2023
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Director

Product

The vendor has touted some new integration items that we have not seen. They put through updates,...

Apr 2023
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Director

Product

The biggest impact of the product is that it finds people who aren't following proper processes and...

Apr 2023
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Director

Product

The one area where the product has been not pulling in data correctly is our PCA pumps. The product...

Apr 2023
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Director

Product

I have been able to have meaningful arguments with people thanks to the product and the data it...

Apr 2023
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Director

Operations, Product

It took some time to train our nurses to interpret the product’s reports, but we have been able to...

Apr 2023
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Director

Relationship

We regularly meet with our customer satisfaction person, and we sometimes have to cancel those...

Apr 2023
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Director

Relationship, Product

There was an issue where information from the drug diversion side was being pushed over to the...

Apr 2023
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Director

Loyalty, Product

We definitely see a more broad, holistic view of the product because of the integration it has with...

Apr 2023
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Director

Product

Some nonnarcotic meds come up, but that is because of the way we designed things. We have to find a...

Apr 2023
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Director

Product

The system has been really good. We haven't had problems with running the app. The app is cloud...

Apr 2023
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Director

Product

The users feel that there is a lot of information now, and they have to make the processes and...

Apr 2023
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Director

Relationship

The support team was very accommodating and stuck with us. We continued to meet with the support...

Apr 2023
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Director

Loyalty, Product

The product does scoring. It will give us a rating of how likely we are to need to investigate a...

Apr 2023
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Director

Product

I think purchasing data is a struggle for Protenus, but I don't know whether that is the vendor's...

Apr 2023
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Director

Product

If we do a complete hospital-wide transaction, Protenus Diversion Analytics does it, but it is not...

Apr 2023
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Director

Product

Protenus Diversion Analytics gives us a lot of flexibility. Some centers want to be type A and in...

Apr 2023
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Director

Loyalty, Relationship

Protenus is open to feedback. They are consistently working on improvements to their database or...

Apr 2023
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Director

Loyalty, Product

If Protenus Diversion Analytics could pull relationships in to the pain scale, that would be...

Apr 2023
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Director

Loyalty, Product

I would like to see some improvements in filtering the incidents. And that is something that...

Apr 2023
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Director

Culture, Relationship

Out of all the vendors I have worked with in the IT space, Protenus is among the best in terms of...

Apr 2023
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Analyst/Coordinator

Product

I trust the Protenus data. I am not having to validate it, and it is usually pretty darn accurate.

Mar 2023
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Analyst/Coordinator

Product

I see a lot of policy violations with Protenus. We have had some trouble integrating the product...

Mar 2023
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Analyst/Coordinator

Product

One thing I miss about our old product is a functionality that told me how much a nurse was...

Mar 2023
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(0)
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Analyst/Coordinator

Product

Protenus needs to make reporting and pushing reports to nursing leaders super easy for me. The data...

Mar 2023
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Analyst/Coordinator

Operations, Value

The product saves us an incredible amount of time. Being able to close the loop on dispensing...

Mar 2023
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Analyst/Coordinator

Relationship

Protenus is a bit behind in capabilities compared to other vendors. They are being more methodical...

Mar 2023
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Analyst/Coordinator

Operations

Protenus has a good help center that has a lot of demo tutorial videos. I have also had some...

Mar 2023
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Analyst/Coordinator

Relationship

I have had some incidents that I have escalated through the help desk team. Our old vendor would...

Mar 2023
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