QGenda Scheduling Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 12:11:55 AM and Model.EvProductId = 92989

Commentary Summary

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User Commentary

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Director

Sales and Contracting

QGenda keeps all of their promises, but that is such a black and white question. I have been in...

Aug 2020
 Helpful

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Director

Relationship

I have talked to QGenda's executives on many occasions and have even had dinner with some. I don’t...

Aug 2020
 Helpful

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Director

Service and Support

QGenda has supported us during the COVID-19 crisis. They reached out, and when invoices came out,...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I love QGenda's willingness to continue evolving the database and the rules as we need them to.

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

We have been working with the same representative since we started with the company. That has been...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The resident physicians have been very happy. They can check their schedules wherever they have...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

QGenda has been working on giving more control to the end users. I appreciate that I don't...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have had to use workarounds because our system is sort of different and has some difficulties...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I would like QGenda to improve the online help features. There is always room for improvement with...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

There has been some difficulty with integrating the QGenda system with our other system. We aren't...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The only problem behind getting our money’s worth with is that QGenda licenses per provider. We...

Jul 2020
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Manager

Functionality and Upgrades

The high point of QGenda Scheduling is that it is easy to use. QGenda has great customer service and...

Jul 2020
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Manager

Functionality and Upgrades

QGenda is fine with upgrades. We just did an upgrade, and it was a great and very user-friendly...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

During the pandemic, there hasn't been any difference in service from QGenda. Whether they are part...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are still new to QGenda’s tool, and there have been some disappointments. The tool hasn't met our...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

QGenda’s training and implementation take almost six months. The quality of the program is quite...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

QGenda helps us get our scheduling for our faculty and our residents. I just love the fact that I am...

Jul 2020
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Physician

Functionality and Upgrades

The vendor’s mission is to do scheduling, and they accomplish that mission. Their system has the...

Jun 2020
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Physician

Other Observations & Comments

Some really big organizations use QGenda’s product. Its capacity is really good, and that is kind of...

Jun 2020
 Helpful

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Physician

Functionality and Upgrades

I know of a big hospital system that schedules about 100 doctors in one of their departments, and...

Jun 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

I don’t now how QGenda’s product would compare to other scheduling software because when we looked...

Jun 2020
 Helpful

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Physician

Functionality and Upgrades

We don’t use the system in the clinical setting. I didn’t realize it had the potential to do that....

Jun 2020
 Helpful

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Physician

Service and Support

The vendor has been fine in terms of supporting us through the COVID-19 crisis. Everything is in...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

With the way QGenda Scheduling works, once users get the algorithms set up, the system runs pretty...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda is pretty up front from day one about their charges. I don't think that anything has changed...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

There is no training with QGenda, but the system is user friendly to the point that I don't feel...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We were told when we first got QGenda Scheduling that it would sync with our calendars. All of our...

Jun 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

QGenda supports our integration goals. We have grown significantly, so the integration has been helpful....

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

QGenda's support does pretty well. When I call, I can easily get ahold of the support people. We...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda Scheduling is a pricey program. It isn't cheap compared to some of the other systems we put...

Jun 2020
 Helpful

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Analyst/Coordinator

Future Outlook

QGenda is wonderful. They have done a good job supporting us during the COVID-19 crisis. The system...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the system again. I would pay for it with my own...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

QGenda is so available that online training isn't really necessary. If I have a problem, I call...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

I don't ever talk to the executives. I deal with the peons like me, and they fix our issues.

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

QGenda has been doing a lot of webinar training lately. They have been teaching us how to utilize...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

One of the biggest complaints that I have had with the solution is that I want to be able to tell...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I like that QGenda Scheduling is very user friendly. Getting into it is easy when we have new admins...

Jun 2020
 Helpful

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Manager

Service and Support

Our QGenda representatives have been very helpful. When I first came on, several of the...

Jun 2020
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Manager

Interfacing and Integration

Some people use a platform in which our hospital operators have the call schedule so that people can...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The managers really appreciate the fact that the doctors can really own QGenda Scheduling. It has...

Jun 2020
 Helpful

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Manager

Sales and Contracting

There is a functionality within the program that we haven’t turned on. Turning it on would be an...

Jun 2020
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Manager

Functionality and Upgrades

When new providers join us, QGenda doesn’t split up the bill. They can’t give us multiple bills....

Jun 2020
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Manager

Implementation and Training

We have had several webinars with QGenda since the implementation, and anytime the providers have...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

One of the biggest complaints that we have is that QGenda Scheduling doesn’t integrate with our EMR...

Jun 2020
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Manager

Service and Support

With one of our specialties, we have not turned on the functionality that lets us swap and change...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

QGenda Scheduling is a part of our long-term plans because we have come to rely on it very heavily....

Jun 2020
 Helpful

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Manager

Implementation and Training

Anytime there is an upgrade, QGenda is willing to have a training session with us or sit down with...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very consistent. I don’t ever have a problem when logging in where it does not work.

Jun 2020
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Manager

Relationship

I have absolutely no complaints about the technology and the service. I have someone who I can reach...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The functionality of the software is very user friendly. I can navigate the system well. Some of the...

Jun 2020
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Manager

Technology

QGenda’s tool basically shows who is going to be where. We do have some rules set up for conflicts....

Jun 2020
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Manager

Functionality and Upgrades

If I don’t check employees’ balances, I could potentially schedule someone for time off when he or...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

I would love for QGenda’s tool to integrate with our EMR, but I don’t know whether that is an...

Jun 2020
 Helpful

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Director

Service and Support

The vendor helped us to escalate the implementation process so that we could be prepared for the...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

There was an evolution that happens when we get a new product, so people were scared at first. The...

Jun 2020
 Helpful

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Director

Relationship

The vendor is very open to feedback, and one of the best things about them is that their sales team...

Jun 2020
 Helpful

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Physician

Functionality and Upgrades

QGenda Scheduling is a very powerful platform. I didn't appreciate it as much the last time I talked...

May 2020
 Helpful

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Physician

Service and Support

QGenda reaches out proactively to ensure that things are still going okay and to see whether we have...

May 2020
 Helpful

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Physician

Functionality and Upgrades

I would love if the solution were less cumbersome in terms of notifying people in administration and...

May 2020
 Helpful

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VP/Other Executive

Service and Support

QGenda Scheduling works well, but we feel like QGenda's response to issues is slow. We are not their...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The ability to improvise the schedule is a strong point of the system.

Apr 2020
 Helpful

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VP/Other Executive

Relationship

When I was dealing with QGenda, they were a partner. I would even go so far as to say that they were...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The product supports our integration goals, but we just want more attention. QGenda gives us...

Apr 2020
 Helpful

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Physician

Implementation and Training

The vendor doesn’t charge for every little thing; they avoid doing that. The training we have...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

There are a lot of different uses for the product. That is good because the vendor has a mobile app,...

Apr 2020
 Helpful

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Physician

Relationship

The vendor's service people have been proactive. They email me when there are changes, or they ask...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

I love the product. I put together a schedule for many physicians, and doing that is super...

Apr 2020
 Helpful

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Physician

Service and Support

The vendor's team that we work with is pretty amazing. I call those people, and they actually pick...

Apr 2020
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Physician

Relationship

I am very impressed with the product, and the vendor has really reached out to me to get advice on...

Apr 2020
 Helpful

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Physician

Relationship

I think the vendor is relatively small, even though they have a lot of clients. They are able to...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The vendor works with our IT people on integration, and more of our divisions are on this product...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Before we used the QGenda product, we were using a humongous spreadsheet. That was horrible. Now we...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is really easy for end users. The only thing I would want to improve is the...

Apr 2020
 Helpful

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VP/Other Executive

Technology

The vendor has been updating everything. The physicians just love the mobile app. They had the...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

I get one-on-one help from QGenda. We have an account specialist that is helpful. The person helps...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

My initial thought was that the system was amazing. Our schedule is so complicated. So the QGenda...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Up until a recent change, we had really good customer service. With the transition to a new...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The faculty members can put in certain scheduling requests, such as vacation time, but then a person...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For the most part, the product works well. There is a lot of rigidity to the rules, if something...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We have been able to have a QGenda representative give us an idea of the future for QGenda. We got a...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It would be really helpful if QGenda had a clear-cut delineation of what services they provide and...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

I don’t know of any interaction with the executives at QGenda. I haven’t seen a newsletter from the...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The integration with the app is not great. Faculty end users have a lot of trouble navigating the...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

I hope that QGenda continues to grow and make improvements so that the tool will meet our needs. It...

Apr 2020
 Helpful

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Manager

Service and Support

Whenever I call the help desk, the people who answer are super helpful, and our contact person with...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

I don’t know that I am personally able to use QGenda Scheduling to its potential because of the...

Apr 2020