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Clinical Communications (formerly Halo Health)
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

After the acquisition, several users had to delete and reinstall the application on their cell...

Dec 2022
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Analyst/Coordinator

Service and Support

The vendor’s support team has always been great to work with. They have always reached out and tried...

Dec 2022
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Analyst/Coordinator

Implementation and Training

In terms of training, we have had no problems at all with the vendor. They are a great partner.

Dec 2022
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Analyst/Coordinator

Relationship

The vendor's support team is really good at reaching out to us when there are known issues. We have...

Dec 2022
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Analyst/Coordinator

Relationship

We have been through a lot of transitions with the vendor, and they have all been very good. In the...

Dec 2022
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Analyst/Coordinator

Implementation and Training

We have had to do a lot of training with our admins. The trainings have always been good, but they...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

In terms of integration, the vendor has worked really well with us. We have the product integrated...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

We had an issue where a locum had their own personal account with us, but the person who set our...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor is always great. My director usually deals with them more than I do. Mostly, when I talk...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is simple. It is the easiest thing that I use and the easiest thing I implement for end...

Dec 2022
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Nurse

Relationship

We have a really good partnership with symplr. Any issues are resolved quickly and timely. The...

Nov 2022
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Nurse

Service and Support

I don’t know of any additional training that is needed, but the vendor is communicative when there...

Nov 2022
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Nurse

Other Observations & Comments

We like the ease of use of the platform and the application settings. Our providers find the product...

Nov 2022
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Nurse

Functionality and Upgrades

When there are cross-organization agreements, finding different users within those different...

Nov 2022
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Nurse

Functionality and Upgrades

I really like the scheduling process that the product has. I also like that it links to our...

Nov 2022
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Director

Functionality and Upgrades

There are a couple of functionalities within symplr’s software design that are really clunky, and...

Nov 2022
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Director

Functionality and Upgrades

symplr is doing their best to try and adhere to everything they have promised us. The vendor’s...

Nov 2022
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Director

Service and Support

One thing we valued before symplr was acquired was that they would take our suggestions and actively...

Nov 2022
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Director

Relationship

We had some issues that symplr attended to and resolved. We now have a customer contact we can reach...

Nov 2022
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Director

Future Outlook

We are looking to replace symplr’s product. It is very functional, and our users are happy with it,...

Nov 2022
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Director

Functionality and Upgrades

The vendor's upgrades are totally seamless. We have no complaints or problems.

Nov 2022
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Director

Functionality and Upgrades

The product is so intuitive that we rarely have any training to do. There is really no training...

Nov 2022
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Director

Functionality and Upgrades

We got feedback about another solution, and the messaging in that solution feels like the messaging...

Nov 2022
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Director

Service and Support

We have never had to call for support, but the few times we have contacted the vendor, they have...

Nov 2022
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Director

Lessons Learned

If someone is looking for basic functionalities and doesn't care about bells and whistles, symplr...

Nov 2022
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Manager

Relationship

We have nothing but a good relationship with Halo Health. We meet on a regular basis to discuss the...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We never feel nickel-and-dimed by symplr. We have never felt disadvantaged by the vendor. They are...

Oct 2022
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Manager

Functionality and Upgrades

symplr's system is very easy to use and to pick up. We never needed training in the beginning and...

Oct 2022
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Manager

Service and Support

The support from symplr is very responsive. They listen to us and make changes to the system based...

Oct 2022
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Physician

Functionality and Upgrades

symplr's system is fine. Every once in a while, messages don’t come through. That issue has happened...

Oct 2022
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Physician

Service and Support

I don’t know who the support team is for symplr, so I wouldn’t even know who to call if I needed to....

Oct 2022
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CIO

Technology

The system is very reliable; we have no issues with the reliability. The product’s ease of use...

Oct 2022
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CIO

Relationship

We have struggled with getting people to adopt the product, but that issue is not a reflection on...

Oct 2022
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CIO

Implementation and Training

During the implementation, symplr's people were very creative problem solvers. When we had a...

Oct 2022
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CIO

Relationship

I would definitely put symplr more on the partner side than the vendor side of the sliding scale....

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of reporting issues on the administrative side of the product. There are a couple...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to see what they can do to help us through the process of reducing costs,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

symplr is always very good about communicating, and there are hardly ever major issues with...

Oct 2022
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Analyst/Coordinator

Service and Support

There are a couple of individuals on the support side that are a little hard to explain things to.

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is relatively proactive. They try to get ahead of advancements or new things that come...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Everything that symplr promises eventually comes about, but their time frames are not always exact.

Oct 2022
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Analyst/Coordinator

Technology

I have recommended the product to a lot of people. It is a great solution. When we talk to people...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor is starting to work on the scheduling aspect of the product, and that is great. They are...

Oct 2022
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Analyst/Coordinator

Technology

The product works very well the majority of the time. Recently, though, we found a problem that...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

There are always opportunities for improvement, but the product itself integrates well with a lot of...

Oct 2022
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Director

Functionality and Upgrades

The one thing that has really come in handy is the access to other facilities’ contacts. That was a...

Sep 2022
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Director

Service and Support

symplr is very communicative when they have issues.

Sep 2022
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Director

Functionality and Upgrades

Interactions with symplr's website versus their phone client are just different enough that things...

Sep 2022
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Manager

Functionality and Upgrades

The Halo Health solution is doing what it is intended to do. It is a platform for secure...

Aug 2022
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Manager

Technology

I haven't seen any new advancements to the Halo Health product, so I don't think the vendor is...

Aug 2022
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COO

Relationship

I am going to get rid of this product as soon as I have something that makes sense to move to. The...

Jul 2022
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COO

Functionality and Upgrades

Clinical Communications works. It is very easy to use and intuitive. Nontechnical people can use it....

Jul 2022
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Manager

Technology

symplr is always innovating and looking at new things to add to the symplr product. I am not sure...

Jul 2022
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Manager

Functionality and Upgrades

Our clinical staff really likes the product, and the workflows are pretty seamless.

Jul 2022
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Director

Relationship

If we need anything, the vendor will help us. symplr will let us know when they have new...

Jul 2022
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Director

Service and Support

When a doctor moves to a different clinic, we have to go into Halo Health and edit the doctor's...

Jul 2022
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Director

Technology

Over the years, there have been very few times that Halo Health has gone down. However, since symplr...

Jul 2022
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Director

Implementation and Training

The vendor does keep us informed, and we haven’t seen any glitches with the implementations.

Jul 2022
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Director

Functionality and Upgrades

Halo Health works really well for me and for our providers. I like the mobile app. I use the desktop...

Jul 2022
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Director

Service and Support

When I request something from our IT department, they contact symplr, and that thing is taken care...

Jul 2022
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Director

Functionality and Upgrades

I like that Halo Health is HIPAA compliant. Since the system is HIPAA compliant, we know we can send...

Jul 2022
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CMO

Relationship

We have a good handle on partnering with symplr to improve things.

Jul 2022
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CMO

Win/Loss - Why they were not selected (by non-clients)

We decided to move away from symplr's system because we got a new EMR that had built-in clinical...

Jul 2022
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CMO

Functionality and Upgrades

The system is very good about making sure that the providers are woken up by the alerts. The system...

Jul 2022
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CMO

Interfacing and Integration

A major opportunity for improvement with the system is the ability to integrate into the EMR and...

Jul 2022
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CMO

Relationship

For the most part, symplr keeps to their timelines and implementations, and they have been pretty...

Jul 2022
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CMO

Functionality and Upgrades

I don’t know that there have been any major vision or tech advances when it comes to the platform....

Jul 2022
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CMO

Technology

It would be nice to know whether the system is going to have any major issues when the app comes to...

Jul 2022
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CMO

Lessons Learned

My recommendation of the system is dependent upon what a peer is looking for. Based on our...

Jul 2022
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Nurse

Implementation and Training

Looking back at our implementation, I would have liked for Halo Health to have given us better best...

Jul 2022
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Nurse

Functionality and Upgrades

My biggest concern is the system's reporting process because it leaves a lot to be desired. We can...

Jul 2022
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Nurse

Functionality and Upgrades

Sometimes we run into delayed messages and wonder whether the issue is with the Halo Health app or...

Jul 2022
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Nurse

Service and Support

We have had issues getting in contact with Halo Health. I use their ticketing system, but I don’t...

Jul 2022
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Nurse

Relationship

With the transition from Halo Health to symplr, I did not see a change. I found out through social...

Jul 2022
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Nurse

Functionality and Upgrades

The Halo Health portal is really user friendly.

Jul 2022
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Nurse

Relationship

From when we started working with Halo Health’s scheduling piece until now, there has been so much...

Jul 2022
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CNIO

Relationship

What I like about the product is the ability to customize phone groups, or groups of people. There...

Jul 2022
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CNIO

ROI / Cost (care and feeding)

Working with teammates from Halo Health has been exceptional at all levels. Their leadership team is...

Jul 2022
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Manager

ROI / Cost (care and feeding)

There isn't any training because the solution is good. It is a pretty user-friendly application....

Jul 2022
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Manager

Interfacing and Integration

I would like for us to be able to use Doc Halo's product instead of another vendor's product that we...

Jul 2022
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Manager

Relationship

Doc Halo always lets us know when our users' operating system is out of date or anything like that....

Jul 2022
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Manager

Service and Support

When something happens, symplr is so quick to respond and help us. We don't have to reach out to...

Jul 2022
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Manager

Other Observations & Comments

The vendor has talked to us about some integrations that they have. We just haven't had a chance to...

Jun 2022
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Manager

Functionality and Upgrades

The system’s notification program is a little quirky. There is a tool that lets the user know when...

Jun 2022
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Manager

Relationship

I am inundated with a lot of messages from symplr about little upgrades. I would love to have more...

Jun 2022
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Manager

Service and Support

All of our interactions with the vendor’s support team have been very good, and we have gotten...

Jun 2022
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Manager

Functionality and Upgrades

The stability of the product is very good. It gives us what we need, and we don't really have any...

Jun 2022
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Manager

Functionality and Upgrades

I am a fan of Halo Health's system. I love it. It is secure, HIPAA compliant, convenient, and easy...

Jun 2022
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Manager

Relationship

There is really no training once we have the system, but the vendor keeps us well informed.

Jun 2022
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Manager

Service and Support

The customer service team for the system is unbelievable. The team is friendly, and we feel like...

Jun 2022
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Manager

Sales and Contracting

I have been in talks with the Halo Health folks about new packages and functions that are coming...

Jun 2022
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Manager

Functionality and Upgrades

We are actually discussing all types of secure communication right now. I can't say what our...

Jun 2022
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Director

Other Observations & Comments

We recently upgraded the product, and that seemed to go smoothly. However, we don't know whether...

May 2022
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Director

Sales and Contracting

We just added some functionally to the product, and it was promoted that we wouldn't have to do a...

May 2022
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Director

Relationship

In the past, we called a phone number for the vendor, and nobody knew who we were, so that...

May 2022
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Director

Relationship

Compared to all the different technologies that we have implemented, Halo Health's solution has been...

May 2022
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Director

Other Observations & Comments

I was not familiar with symplr at all before they took over Halo Health. I have done a little...

May 2022
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Director

Functionality and Upgrades

The vendor has advertised functionality in their step-by-step commands that doesn't work. There are...

May 2022
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Director

Future Outlook

I am excited about the potential of symplr's scheduling platform. When we met with the vendor...

May 2022
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Director

Other Observations & Comments

symplr must know that their end users are on the edge of their seats wondering what is going to...

May 2022
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Director

Relationship

I would like to see symplr maintain Halo Health's provider engagement. I participated previously in...

May 2022
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Director

Relationship

Since the transition from Halo Health, we have had more downtime with the product than we had in the...

May 2022
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Director

Relationship

In the past, we met with symplr and had a conversation with them, and it was nice. From a company...

May 2022
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Director

Functionality and Upgrades

The product does great for us. We use it as our main source of secure messaging within the...

May 2022
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Director

Service and Support

We can always send a message to symplr's support team, and we get a pretty immediate response from...

May 2022
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Manager

Relationship

symplr is very easy to work with and reach out to. They are interested in giving us tools even if we...

May 2022
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Manager

Other Observations & Comments

There was a time when we were wondering whether we could send messages as emails because we wanted...

May 2022
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Manager

Functionality and Upgrades

Clinical Communications solved a problem we had with trying to communicate securely internally and...

May 2022
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Manager

Implementation and Training

We are satisfied with the vendor’s training, and we can find the answers we need either by digging...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product offers a way to message safely regarding patient information. I have not noticed...

May 2022
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VP/Other Executive

Other Observations & Comments

We have not had any ongoing training since we worked with Halo Health. I am not dissatisfied with...

May 2022
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VP/Other Executive

Functionality and Upgrades

There are a few things that are not meeting our needs right now. Clinical Communications only stores...

May 2022
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VP/Other Executive

Service and Support

The vendor is not great at being proactive. Frequently, when the tool is down, we get zero...

May 2022
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CMIO

Relationship

During the implementation, we didn’t have a great understanding of what resources would be needed...

May 2022
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CMIO

Functionality and Upgrades

The product’s core functionality, which is secure messaging, has been highly valuable for us. The...

May 2022
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CMIO

Functionality and Upgrades

We recently went live with the clinical collaboration platform, which gives us some additional...

May 2022
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CMIO

Relationship

The vendor has always been so responsive. They have felt more like a partner than a vendor. They...

May 2022
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CMIO

ROI / Cost (care and feeding)

symplr has been really good to work with. We transitioned to a different license, and that took away...

May 2022
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CMIO

Relationship

The vendor has been more innovative than I would have asked for. I always get a little skeptical...

May 2022
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Director

Functionality and Upgrades

We have had no real issues with symplr Clinical Communications. It has been an incredibly robust...

Mar 2022
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Director

Other Observations & Comments

There wasn't any training with symplr Clinical Communications. We didn't really need any. I never...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see a whole month's view of the schedule instead of trigger flipping day by day. It...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system does what we need it to do. We went from a paper-based system to an online scheduling...

Mar 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Service and Support

The vendor is always there for support. I even called the vendor recently, and they were able to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Things are ever changing in healthcare, but I don't think my satisfaction with the system is going...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I wouldn't buy the system again if we started over. There are some issues that we have had in the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One area of frustration is with sending out a message. We can only send a message via a computer and...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

We haven't really had any new trainings from the vendor. We don't meet regularly anymore to discuss...

Mar 2022
||
(0)
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CMIO

Other Observations & Comments

If we have an outage or disaster and need to warn people about certain things happening, we can send...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Interfacing and Integration

We wish the product's integration with our EMR were a bit simpler. I wish that an event in our EMR...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Technology

The vendor wants to get into areas that we aren't always interested in. At one point, the vendor was...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Win/Loss - Why they were selected (by current clients)

When we did an RFP process for a secure texting vendor, we strongly considered our EMR vendor’s...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Technology

The product seems very solid. There aren't times when things aren't delivered. The product handles...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Interfacing and Integration

We would probably not get the product again. We got it because our other vendor didn’t have the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Our nursing users struggle with the product. It assumes that everyone has a smartphone in their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Service and Support

symplr is constantly reaching out to see what projects I am working on and see how they can support...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

symplr really needs to understand the importance of the integration between Halo and our EHR in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

symplr needs to understand exactly how important secure messaging is. My entire technology team has...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The solution's usability is great, and its features are well designed. We haven't taken all of the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Halo Health is responsive to our questions. They do a great job of leading us through upgrades. Our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are highly satisfied with the solution, and I think that our satisfaction will stay the same in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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