Clinical Communications (formerly Halo Health)
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Paul Hess
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

After the acquisition, several users had to delete and reinstall the application on their cell...

Dec 2022
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Analyst/Coordinator

Service and Support

The vendor’s support team has always been great to work with. They have always reached out and tried...

Dec 2022
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Analyst/Coordinator

Implementation and Training

In terms of training, we have had no problems at all with the vendor. They are a great partner.

Dec 2022
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Analyst/Coordinator

Relationship

The vendor's support team is really good at reaching out to us when there are known issues. We have...

Dec 2022
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Analyst/Coordinator

Relationship

We have been through a lot of transitions with the vendor, and they have all been very good. In the...

Dec 2022
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Analyst/Coordinator

Implementation and Training

We have had to do a lot of training with our admins. The trainings have always been good, but they...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

In terms of integration, the vendor has worked really well with us. We have the product integrated...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

We had an issue where a locum had their own personal account with us, but the person who set our...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor is always great. My director usually deals with them more than I do. Mostly, when I talk...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is simple. It is the easiest thing that I use and the easiest thing I implement for end...

Dec 2022
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Nurse

Relationship

We have a really good partnership with symplr. Any issues are resolved quickly and timely. The...

Nov 2022
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Nurse

Service and Support

I don’t know of any additional training that is needed, but the vendor is communicative when there...

Nov 2022
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Nurse

Other Observations & Comments

We like the ease of use of the platform and the application settings. Our providers find the product...

Nov 2022
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Nurse

Functionality and Upgrades

When there are cross-organization agreements, finding different users within those different...

Nov 2022
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Nurse

Functionality and Upgrades

I really like the scheduling process that the product has. I also like that it links to our...

Nov 2022
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Director

Functionality and Upgrades

There are a couple of functionalities within symplr’s software design that are really clunky, and...

Nov 2022
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Director

Functionality and Upgrades

symplr is doing their best to try and adhere to everything they have promised us. The vendor’s...

Nov 2022
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Director

Service and Support

One thing we valued before symplr was acquired was that they would take our suggestions and actively...

Nov 2022
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Director

Relationship

We had some issues that symplr attended to and resolved. We now have a customer contact we can reach...

Nov 2022
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Director

Future Outlook

We are looking to replace symplr’s product. It is very functional, and our users are happy with it,...

Nov 2022
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Director

Functionality and Upgrades

The vendor's upgrades are totally seamless. We have no complaints or problems.

Nov 2022
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Director

Functionality and Upgrades

The product is so intuitive that we rarely have any training to do. There is really no training...

Nov 2022
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Director

Functionality and Upgrades

We got feedback about another solution, and the messaging in that solution feels like the messaging...

Nov 2022
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Director

Service and Support

We have never had to call for support, but the few times we have contacted the vendor, they have...

Nov 2022
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Director

Lessons Learned

If someone is looking for basic functionalities and doesn't care about bells and whistles, symplr...

Nov 2022
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Manager

Relationship

We have nothing but a good relationship with Halo Health. We meet on a regular basis to discuss the...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We never feel nickel-and-dimed by symplr. We have never felt disadvantaged by the vendor. They are...

Oct 2022
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Manager

Functionality and Upgrades

symplr's system is very easy to use and to pick up. We never needed training in the beginning and...

Oct 2022
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Manager

Service and Support

The support from symplr is very responsive. They listen to us and make changes to the system based...

Oct 2022
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Physician

Functionality and Upgrades

symplr's system is fine. Every once in a while, messages don’t come through. That issue has happened...

Oct 2022
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Physician

Service and Support

I don’t know who the support team is for symplr, so I wouldn’t even know who to call if I needed to....

Oct 2022
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CIO

Technology

The system is very reliable; we have no issues with the reliability. The product’s ease of use...

Oct 2022
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CIO

Relationship

We have struggled with getting people to adopt the product, but that issue is not a reflection on...

Oct 2022
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CIO

Implementation and Training

During the implementation, symplr's people were very creative problem solvers. When we had a...

Oct 2022
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CIO

Relationship

I would definitely put symplr more on the partner side than the vendor side of the sliding scale....

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of reporting issues on the administrative side of the product. There are a couple...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to see what they can do to help us through the process of reducing costs,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

symplr is always very good about communicating, and there are hardly ever major issues with...

Oct 2022
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Analyst/Coordinator

Service and Support

There are a couple of individuals on the support side that are a little hard to explain things to.

Oct 2022
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Analyst/Coordinator

Relationship

The vendor is relatively proactive. They try to get ahead of advancements or new things that come...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Everything that symplr promises eventually comes about, but their time frames are not always exact.

Oct 2022
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Analyst/Coordinator

Technology

I have recommended the product to a lot of people. It is a great solution. When we talk to people...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor is starting to work on the scheduling aspect of the product, and that is great. They are...

Oct 2022
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Analyst/Coordinator

Technology

The product works very well the majority of the time. Recently, though, we found a problem that...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

There are always opportunities for improvement, but the product itself integrates well with a lot of...

Oct 2022
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Director

Functionality and Upgrades

The one thing that has really come in handy is the access to other facilities’ contacts. That was a...

Sep 2022
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Director

Service and Support

symplr is very communicative when they have issues.

Sep 2022
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Director

Functionality and Upgrades

Interactions with symplr's website versus their phone client are just different enough that things...

Sep 2022
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Manager

Functionality and Upgrades

The Halo Health solution is doing what it is intended to do. It is a platform for secure...

Aug 2022
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Manager

Technology

I haven't seen any new advancements to the Halo Health product, so I don't think the vendor is...

Aug 2022
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COO

Relationship

I am going to get rid of this product as soon as I have something that makes sense to move to. The...

Jul 2022
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COO

Functionality and Upgrades

Clinical Communications works. It is very easy to use and intuitive. Nontechnical people can use it....

Jul 2022
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Manager

Technology

symplr is always innovating and looking at new things to add to the symplr product. I am not sure...

Jul 2022
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Manager

Functionality and Upgrades

Our clinical staff really likes the product, and the workflows are pretty seamless.

Jul 2022
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Director

Relationship

If we need anything, the vendor will help us. symplr will let us know when they have new...

Jul 2022
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Director

Service and Support

When a doctor moves to a different clinic, we have to go into Halo Health and edit the doctor's...

Jul 2022
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Director

Technology

Over the years, there have been very few times that Halo Health has gone down. However, since symplr...

Jul 2022
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Director

Implementation and Training

The vendor does keep us informed, and we haven’t seen any glitches with the implementations.

Jul 2022
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Director

Functionality and Upgrades

Halo Health works really well for me and for our providers. I like the mobile app. I use the desktop...

Jul 2022
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Director

Service and Support

When I request something from our IT department, they contact symplr, and that thing is taken care...

Jul 2022
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Director

Functionality and Upgrades

I like that Halo Health is HIPAA compliant. Since the system is HIPAA compliant, we know we can send...

Jul 2022
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CMO

Relationship

We have a good handle on partnering with symplr to improve things.

Jul 2022
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CMO

Win/Loss - Why they were not selected (by non-clients)

We decided to move away from symplr's system because we got a new EMR that had built-in clinical...

Jul 2022
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CMO

Functionality and Upgrades

The system is very good about making sure that the providers are woken up by the alerts. The system...

Jul 2022
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CMO

Interfacing and Integration

A major opportunity for improvement with the system is the ability to integrate into the EMR and...

Jul 2022
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CMO

Relationship

For the most part, symplr keeps to their timelines and implementations, and they have been pretty...

Jul 2022
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CMO

Functionality and Upgrades

I don’t know that there have been any major vision or tech advances when it comes to the platform....

Jul 2022
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CMO

Technology

It would be nice to know whether the system is going to have any major issues when the app comes to...

Jul 2022
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CMO

Lessons Learned

My recommendation of the system is dependent upon what a peer is looking for. Based on our...

Jul 2022
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Nurse

Implementation and Training

Looking back at our implementation, I would have liked for Halo Health to have given us better best...

Jul 2022
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Nurse

Functionality and Upgrades

My biggest concern is the system's reporting process because it leaves a lot to be desired. We can...

Jul 2022
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Nurse

Functionality and Upgrades

Sometimes we run into delayed messages and wonder whether the issue is with the Halo Health app or...

Jul 2022
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Nurse

Service and Support

We have had issues getting in contact with Halo Health. I use their ticketing system, but I don’t...

Jul 2022
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Nurse

Relationship

With the transition from Halo Health to symplr, I did not see a change. I found out through social...

Jul 2022
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Nurse

Functionality and Upgrades

The Halo Health portal is really user friendly.

Jul 2022
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Nurse

Relationship

From when we started working with Halo Health’s scheduling piece until now, there has been so much...

Jul 2022
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CNIO

Relationship

What I like about the product is the ability to customize phone groups, or groups of people. There...

Jul 2022
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CNIO

ROI / Cost (care and feeding)

Working with teammates from Halo Health has been exceptional at all levels. Their leadership team is...

Jul 2022
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Manager

ROI / Cost (care and feeding)

There isn't any training because the solution is good. It is a pretty user-friendly application....

Jul 2022
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Manager

Interfacing and Integration

I would like for us to be able to use Doc Halo's product instead of another vendor's product that we...

Jul 2022
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Manager

Relationship

Doc Halo always lets us know when our users' operating system is out of date or anything like that....

Jul 2022
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Manager

Service and Support

When something happens, symplr is so quick to respond and help us. We don't have to reach out to...

Jul 2022
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Manager

Other Observations & Comments

The vendor has talked to us about some integrations that they have. We just haven't had a chance to...

Jun 2022
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Manager

Functionality and Upgrades

The system’s notification program is a little quirky. There is a tool that lets the user know when...

Jun 2022
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Manager

Relationship

I am inundated with a lot of messages from symplr about little upgrades. I would love to have more...

Jun 2022
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Manager

Service and Support

All of our interactions with the vendor’s support team have been very good, and we have gotten...

Jun 2022
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Manager

Functionality and Upgrades

The stability of the product is very good. It gives us what we need, and we don't really have any...

Jun 2022
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Manager

Functionality and Upgrades

I am a fan of Halo Health's system. I love it. It is secure, HIPAA compliant, convenient, and easy...

Jun 2022
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Manager

Relationship

There is really no training once we have the system, but the vendor keeps us well informed.

Jun 2022
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Manager

Service and Support

The customer service team for the system is unbelievable. The team is friendly, and we feel like...

Jun 2022
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Manager

Sales and Contracting

I have been in talks with the Halo Health folks about new packages and functions that are coming...

Jun 2022
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Manager

Functionality and Upgrades

We are actually discussing all types of secure communication right now. I can't say what our...

Jun 2022
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Director

Other Observations & Comments

We recently upgraded the product, and that seemed to go smoothly. However, we don't know whether...

May 2022
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Director

Sales and Contracting

We just added some functionally to the product, and it was promoted that we wouldn't have to do a...

May 2022
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Director

Relationship

In the past, we called a phone number for the vendor, and nobody knew who we were, so that...

May 2022
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Director

Relationship

Compared to all the different technologies that we have implemented, Halo Health's solution has been...

May 2022
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Director

Other Observations & Comments

I was not familiar with symplr at all before they took over Halo Health. I have done a little...

May 2022
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Director

Functionality and Upgrades

The vendor has advertised functionality in their step-by-step commands that doesn't work. There are...

May 2022
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Director

Future Outlook

I am excited about the potential of symplr's scheduling platform. When we met with the vendor...

May 2022
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Director

Other Observations & Comments

symplr must know that their end users are on the edge of their seats wondering what is going to...

May 2022
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Director

Relationship

I would like to see symplr maintain Halo Health's provider engagement. I participated previously in...

May 2022
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Director

Relationship

Since the transition from Halo Health, we have had more downtime with the product than we had in the...

May 2022
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Director

Relationship

In the past, we met with symplr and had a conversation with them, and it was nice. From a company...

May 2022
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Director

Functionality and Upgrades

The product does great for us. We use it as our main source of secure messaging within the...

May 2022
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Director

Service and Support

We can always send a message to symplr's support team, and we get a pretty immediate response from...

May 2022
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Manager

Relationship

symplr is very easy to work with and reach out to. They are interested in giving us tools even if we...

May 2022
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Manager

Other Observations & Comments

There was a time when we were wondering whether we could send messages as emails because we wanted...

May 2022
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Manager

Functionality and Upgrades

Clinical Communications solved a problem we had with trying to communicate securely internally and...

May 2022
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Manager

Implementation and Training

We are satisfied with the vendor’s training, and we can find the answers we need either by digging...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product offers a way to message safely regarding patient information. I have not noticed...

May 2022
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VP/Other Executive

Other Observations & Comments

We have not had any ongoing training since we worked with Halo Health. I am not dissatisfied with...

May 2022
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VP/Other Executive

Functionality and Upgrades

There are a few things that are not meeting our needs right now. Clinical Communications only stores...

May 2022
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VP/Other Executive

Service and Support

The vendor is not great at being proactive. Frequently, when the tool is down, we get zero...

May 2022
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CMIO

Relationship

During the implementation, we didn’t have a great understanding of what resources would be needed...

May 2022
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CMIO

Functionality and Upgrades

The product’s core functionality, which is secure messaging, has been highly valuable for us. The...

May 2022
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CMIO

Functionality and Upgrades

We recently went live with the clinical collaboration platform, which gives us some additional...

May 2022
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CMIO

Relationship

The vendor has always been so responsive. They have felt more like a partner than a vendor. They...

May 2022
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CMIO

ROI / Cost (care and feeding)

symplr has been really good to work with. We transitioned to a different license, and that took away...

May 2022
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CMIO

Relationship

The vendor has been more innovative than I would have asked for. I always get a little skeptical...

May 2022
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Director

Functionality and Upgrades

We have had no real issues with symplr Clinical Communications. It has been an incredibly robust...

Mar 2022
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Director

Other Observations & Comments

There wasn't any training with symplr Clinical Communications. We didn't really need any. I never...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see a whole month's view of the schedule instead of trigger flipping day by day. It...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system does what we need it to do. We went from a paper-based system to an online scheduling...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor is always there for support. I even called the vendor recently, and they were able to...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

Things are ever changing in healthcare, but I don't think my satisfaction with the system is going...

Mar 2022
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Analyst/Coordinator

Relationship

I wouldn't buy the system again if we started over. There are some issues that we have had in the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

One area of frustration is with sending out a message. We can only send a message via a computer and...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We haven't really had any new trainings from the vendor. We don't meet regularly anymore to discuss...

Mar 2022
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CMIO

Other Observations & Comments

If we have an outage or disaster and need to warn people about certain things happening, we can send...

Mar 2022
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CMIO

Interfacing and Integration

We wish the product's integration with our EMR were a bit simpler. I wish that an event in our EMR...

Mar 2022
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CMIO

Technology

The vendor wants to get into areas that we aren't always interested in. At one point, the vendor was...

Mar 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

When we did an RFP process for a secure texting vendor, we strongly considered our EMR vendor’s...

Mar 2022
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CMIO

Technology

The product seems very solid. There aren't times when things aren't delivered. The product handles...

Mar 2022
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CNIO

Interfacing and Integration

We would probably not get the product again. We got it because our other vendor didn’t have the...

Mar 2022
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CNIO

Functionality and Upgrades

Our nursing users struggle with the product. It assumes that everyone has a smartphone in their...

Mar 2022
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CNIO

Service and Support

symplr is constantly reaching out to see what projects I am working on and see how they can support...

Mar 2022
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CIO

Interfacing and Integration

symplr really needs to understand the importance of the integration between Halo and our EHR in...

Feb 2022
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CIO

Lessons Learned

symplr needs to understand exactly how important secure messaging is. My entire technology team has...

Feb 2022
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CMIO

Functionality and Upgrades

The solution's usability is great, and its features are well designed. We haven't taken all of the...

Dec 2021
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CMIO

Relationship

Halo Health is responsive to our questions. They do a great job of leading us through upgrades. Our...

Dec 2021
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Manager

Future Outlook

We are highly satisfied with the solution, and I think that our satisfaction will stay the same in...

Dec 2021
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