Clinical Communications (formerly Halo Health)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
The product does great for us. We use it as our main source of secure messaging within the...
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We can always send a message to symplr's support team, and we get a pretty immediate response from...
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symplr is very easy to work with and reach out to. They are interested in giving us tools even if we...
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There was a time when we were wondering whether we could send messages as emails because we wanted...
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Clinical Communications solved a problem we had with trying to communicate securely internally and...
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We are satisfied with the vendor’s training, and we can find the answers we need either by digging...
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The product offers a way to message safely regarding patient information. I have not noticed...
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We have not had any ongoing training since we worked with Halo Health. I am not dissatisfied with...
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There are a few things that are not meeting our needs right now. Clinical Communications only stores...
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The vendor is not great at being proactive. Frequently, when the tool is down, we get zero...
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During the implementation, we didn’t have a great understanding of what resources would be needed...
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The product’s core functionality, which is secure messaging, has been highly valuable for us. The...
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We recently went live with the clinical collaboration platform, which gives us some additional...
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The vendor has always been so responsive. They have felt more like a partner than a vendor. They...
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symplr has been really good to work with. We transitioned to a different license, and that took away...
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The vendor has been more innovative than I would have asked for. I always get a little skeptical...
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Compared to all the different technologies that we have implemented, Halo Health's solution has been...
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I was not familiar with symplr at all before they took over Halo Health. I have done a little...
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I am excited about the potential of symplr's scheduling platform. When we met with the vendor...
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symplr must know that their end users are on the edge of their seats wondering what is going to...
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I would like to see symplr maintain Halo Health's provider engagement. I participated previously in...
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The vendor has advertised functionality in their step-by-step commands that doesn't work. There are...
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We have had no real issues with symplr Clinical Communications. It has been an incredibly robust...
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There wasn't any training with symplr Clinical Communications. We didn't really need any. I never...
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I would like to see a whole month's view of the schedule instead of trigger flipping day by day. It...
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The system does what we need it to do. We went from a paper-based system to an online scheduling...
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The vendor is always there for support. I even called the vendor recently, and they were able to...
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Things are ever changing in healthcare, but I don't think my satisfaction with the system is going...
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I wouldn't buy the system again if we started over. There are some issues that we have had in the...
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One area of frustration is with sending out a message. We can only send a message via a computer and...
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We haven't really had any new trainings from the vendor. We don't meet regularly anymore to discuss...
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If we have an outage or disaster and need to warn people about certain things happening, we can send...
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We wish the product's integration with our EMR were a bit simpler. I wish that an event in our EMR...
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The vendor wants to get into areas that we aren't always interested in. At one point, the vendor was...
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When we did an RFP process for a secure texting vendor, we strongly considered our EMR vendor’s...
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The product seems very solid. There aren't times when things aren't delivered. The product handles...
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We would probably not get the product again. We got it because our other vendor didn’t have the...
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Our nursing users struggle with the product. It assumes that everyone has a smartphone in their...
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symplr is constantly reaching out to see what projects I am working on and see how they can support...
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symplr really needs to understand the importance of the integration between Halo and our EHR in...
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symplr needs to understand exactly how important secure messaging is. My entire technology team has...
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The solution's usability is great, and its features are well designed. We haven't taken all of the...
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Halo Health is responsive to our questions. They do a great job of leading us through upgrades. Our...
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We are highly satisfied with the solution, and I think that our satisfaction will stay the same in...
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Halo Health has been great. They bent over backward to get us up and running on very short notice....
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There were a few features that we thought would integrate easily, but we discovered that the system...
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After I first heard of Halo Health, I did a little research on them on my own and reached out to the...
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We have regular meetings with Halo Health. A couple of folks connect with us and go through...
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Halo Health's system is very integrated into our health system. It is used every day by many users....
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The folks that manage the on-call side love the setup. We used to have a spreadsheet, and that was a...
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In the beginning, we felt that Halo Health was nickel-and-diming us because of the licensing model,...
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We get alerts and messages on our phones about product updates. Halo is very informative about those...
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There is a function of Halo that allows other providers on the platform to message providers outside...
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Halo is a good product that I would recommend. The stability is very good. We have had a few little...
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We had an issue with Halo’s notification tool. Our PC users didn’t have a fully logged-into device,...
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There were some functionalities that were glossed over and made to look a lot more functional than...
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Some of the older systems are no longer compatible, and end users aren’t going to be able to use...
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Halo Health truly makes the effort when they find out there is an error or a problem.
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The way we use Halo is very basic. We just use it for provider-to-provider secure text messaging. We...
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The providers love Halo. It is a great tool for them to use, and it enables them to be more mobile...
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Halo is fabulous. Our group has benefitted greatly from its use in communicating not only within our...
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I would like to be better aware of who is actually signed in and online with Halo within our...
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The vendor has been great to work with. Our sales representative is very knowledgeable and very...
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I would recommend Halo because it is very user friendly. It allows for communication between our...
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Halo Health meets most of our needs, but they could incorporate functionality like call schedules so...
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Halo Health is always there to support us. If I have any questions, I can contact them and get a response....
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It is very easy to get into Halo. As an administrator, all I have to do is go in. The buttons are...
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In the past, Halo Health has done a couple of system maintenance things where they have given us a...
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We really love Halo. Because of some organizational changes, we were forced to use it, but we have...
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Our integration with our EMR is not what we were hoping it would be. It was supposed to allow staff...
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The only thing that we get a lot of complaints about is that it is very hard to print a picture that...
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Halo has been pretty consistent since we started with the product. The only interaction we have with...
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Things with Halo have been positive. It is nice to know that we have a HIPAA-compliant messaging...
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People have complained that the messages from Halo go away after a certain period of time, so if...
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We have only ever had one issue with Halo. The vendor has been really good for us. The one time we...
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We were looking for a secure way to communicate. We had no secure communication systems that we...
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I don't have any issues with Halo's support people. They always take care of any issues, but I...
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I like the intuitiveness of Halo for the end users, and it is very simple and easy to use. Using...
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I like Halo’s customer support. The customer support people respond quickly and don't close a ticket...
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When we were training, Halo went through a lot of turnover, so some of the staff members who were...
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It would be nice if Halo integrated with our electronic health records, but it does not.
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I had some issues with the initial contract and felt like something wasn't right. So I asked the...
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We don't really integrate Halo with anything else. There are a lot of extra capabilities that we...
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Our primary outcome has been efficiency. We have moved our call teams onto Halo, and it is just much...
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I am really trying to get ahold of the appropriate use of the software. The nurses are not to...
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Halo has a process where we can notate a message as inappropriate, and there is a report of all the...
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We did a lot more work around building teams in Halo than we did previously. People were using Halo...
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Halo Health often asks us for feedback. They want to know how they can make the product better and...
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We have seen several great benefits from implementing Halo. It allows us to quickly reach doctors...
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We have really enjoyed the Gatekeeper functionality from Halo Health. Previously, if surgeons were...
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I wouldn't buy Halo again. That is only because we consciously made a decision to move away from...
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I didn't feel like Halo Health was nickel-and-diming us, but they had too many failures to demand as...
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Halo Health is small enough and responsive enough that if we need to talk to someone on the...
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Halo Health is a vendor that I extremely appreciate. They are extremely responsive. They are very...
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Halo is more efficient than the old way of doing things where we would page a provider and wait for...
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I really appreciate the ability to send photos and videos through Halo. That really helps. From a...
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Halo has patient-centric messaging. Instead of somebody having to put in the message to patient...
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We have really streamlined communication between our clinical teams, and that is great. The other...
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I would like to be able to integrate Halo with our nurse call system so that when a patient hits...
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We are moving to another system to replace Halo. This is an enterprise decision that is not related...
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We have had a very good relationship with Halo Health over the years. They have been very...
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We don't get nickel-and-dimed. We work out contract details, and they stay that way.
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In the last couple of years, Halo Health has been great about notifying us about upgrades. For...
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Our chief frustrations have been delays and the time it takes to roll out new features that we...
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Our primary purpose for the system was to achieve clinical messaging, and it fulfilled that. We are...
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We had multiple features that we had within our price point, but we weren't using everything that we...
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Halo is very simple to use. I set up and educate all my new employees on Halo. It does exactly what...
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With Halo, we aren't able to scan a file into a PDF and be HIPAA compliant. The ability to do that...
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I can email the vendor's support people every time I have an issue. My contact gets back to me right...
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Our transition to Halo was fine. We are doing things a little differently, but Halo Health was super...
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Halo is working out really well for us. The vendor is showing a very good propensity for solving the...
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At one point, Halo Health knew that they couldn't meet certain requirements. So they went back to...
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Halo works great for picture sharing and for our day-in and day-out communications. Our problem was...
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We seem to get good resources from Halo. I am impressed with the way that they do things. The vendor...
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We have partners who are headed in Halo's direction, and we want to do better about contacting care...
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Halo is an easy, very adaptable product. Halo Health is very straightforward with their fees. I...
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I don't see Halo going anywhere. Our doctors use it quite often. The solution lets us know when it...
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The platform that Halo Health uses for messaging is very stable and easy to use. We use it primarily...
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The support from Halo Health is good. The support people are responsive to our needs and help us...
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I wish that Halo Health also offered a calling feature to the product. There are times that we need...
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Halo is really easy to use. It is just easy to add additional providers. I just go in, do it, and it...
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It would be nice to have a longer history of messages. I think Halo drops messages off at 30 days....
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We have had a wonderful experience with Halo Health. We have a great partnership. We aren't just a...
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One of the pros of Halo Health is that they are very transparent. They showed us the statement of...
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The uptime is amazing and phenomenal. There were a few glitches with some previous versions of the...
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We have loved the level of personalized service that Halo Health has promised. Halo Health continues...
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We started down the RFP process, and there was pretty much a unanimous decision to go with Halo...
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During the peak of COVID-19, Halo Health did remote support during the go-live week. That wasn't the...
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Halo Health has been extremely helpful with conducting training, even some ad hoc training that we...
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Integration is an opportunity for improvement for Halo Health. Halo integrates with some programs,...
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Halo Health's biggest opportunity has to do with the reporting functionality. Halo has a few canned...
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There are some opportunities within the contact card to be able to search some fields and get...
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Halo is really simple to use. Halo Health does a fantastic job in comparison to their competitors....
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I love Halo. It is now a verb. Just like we would ask whether we have Googled someone, we ask if...
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Halo is run by a doctor and supported by clinicians. Therefore, they have a good understanding of...
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