Human Resources and Payroll (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

I know that our financing and human resources departments are negotiating contracts with other...

Jan 2022
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Analyst/Coordinator

The vendor does a very good job of integration within their application and interoperability with...

Jan 2022
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Analyst/Coordinator

The solution does very well out of the box, but some of the functionality that can be incorporated...

Jan 2022
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Analyst/Coordinator

The vendor has kept any promises that they have given me. I am not familiar with the original...

Jan 2022
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Analyst/Coordinator

We haven't had any huge upgrade issues, but with any issues we have had, the vendor has provided a...

Dec 2021
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Analyst/Coordinator

symplr Human Resources and Payroll does what it is supposed to do. When we have issues or things...

Dec 2021
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Analyst/Coordinator

The only time that we have ever needed to pay the vendor for something extra is when we have needed...

Dec 2021
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Manager

symplr got here because they promised that their product could do everything that a previous product...

Oct 2021
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Manager

symplr doesn’t train clients. They came in when we first got the system and left things up to us to...

Oct 2021
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Manager

There are too many steps required to do a simple task in the product, and there is no real support....

Oct 2021
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Director

The vendor has made some minor missteps with the solution. Those missteps haven't been anything...

Aug 2021
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Director

The vendor wants to set up a weird pay group that is very convoluted. There was one thing that our...

Aug 2021
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Director

We used to be able to clock in on our phones, but the vendor has discontinued that. That was...

Aug 2021
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Director

Before the solution was bought, it wasn't the onesie-twosie system that the vendor charged us for....

Aug 2021
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Director

The vendor has gone through a lot of changes with their support department, and we have lost our...

Aug 2021
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Director

The solution works well. I am not aware of any complaints that my people have with it. Its websites...

Aug 2021
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Manager

When we went to symplr's solution, we were printing and handing out paychecks, and that was an...

Aug 2021
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Manager

symplr needs to work on the employee self-service and the manager self-service. Benefits enrollment...

Aug 2021
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Manager

When we call support, the person we call knows the answer. In most cases, the support person doesn't...

Aug 2021
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Manager

The system's upgrades have gotten better. That had been a major frustration for clients when symplr...

Aug 2021
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Analyst/Coordinator

I do not use the solution very much. I mainly use the reports from it. The reports are great, except...

Jul 2021
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Manager

The system's best feature is that if we get to a point three-quarters of the way through a process...

Jun 2021
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Manager

symplr could hire more knowledgeable people. No matter the time of day or day of the week that we...

Jun 2021
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Analyst/Coordinator

We can’t get any better than Human Resources and Payroll. We can’t complain about our service at...

May 2021
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Manager

symplr's Human Resources and Payroll platform is fairly easy to navigate and learn. Some of the...

May 2021
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Manager

I do not know whether I have ever seen symplr do any training.

May 2021
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Manager

symplr's platform is not as robust as other systems we see out there. Those systems integrate a bit...

May 2021
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Manager

symplr is timely; they follow through and report back quickly. They help find solutions, even if the...

May 2021
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Manager

If we were getting another solution, I would try to find something that was a little more robust...

May 2021
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Manager

If we cannot set up something ourselves, symplr charges us to set it up. If we have reporting...

May 2021
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VP/Other Executive

symplr Human Resources and Payroll is a very good product. It performs as sold and is great for...

May 2021
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Director

We had to calculate some things in the system in a unique way, but the vendor wrote a program to...

May 2021
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Director

I like symplr's online enrollment. I have used it from the beginning, and I am very happy with it....

May 2021
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Manager

From a payroll perspective, we are very happy with the product, but our human resources people have...

May 2021
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Manager

I wouldn't say that API makes promises, but they do work on problems. Sometimes I have to push on my...

May 2021
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Analyst/Coordinator

We had a rough implementation. It was successful, but there were some things that we were frustrated...

May 2021
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Analyst/Coordinator

The parameter criteria for pulling reports is a little clunky. I am sure symplr is going to work on...

May 2021
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Manager

This past year, the vendor has been really good with their charges related to COVID-19. We have...

May 2021
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Manager

The new releases have been good and useful. The side for HR benefits has been helpful and useful. As...

May 2021
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Manager

This product is not a common system in the industry. Normally, we partner with a lot of the vendors...

Apr 2021
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Manager

The system has fewer menu selections than a lot of other systems. That makes it clearer. If we need...

Apr 2021
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Manager

The system has mostly stayed the same since we went live. There have been some minor enhancements....

Apr 2021
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Manager

If the system has a hiccup, we can call the vendor. symplr will then either resolve the issue right...

Apr 2021
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Manager

We aren't always made aware of issues unless we experience them and call the vendor. The only time...

Apr 2021
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Analyst/Coordinator

The tools interface very seamlessly. The only time that we have any real errors is when I have an...

Feb 2021
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Analyst/Coordinator

It is hard to get ahold of API Healthcare. I only get reactive support from them. I have had a...

Feb 2021
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