Human Resources and Payroll (formerly API Healthcare)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Future Outlook

I am optimistic about the solution. The vendor recently announced that they were moving the system...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our state calculates local taxes in a different way than the system expects. That causes challenges...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's reports are helpful as long as we know what we are looking for. The system has a report...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't know of any promises that symplr has made that they haven't followed through on.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sometimes, symplr has to pull the product in for upgrades. Those upgrades are very helpful. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

In regard to symplr’s HR application, we are reserved in our opinion at the moment. symplr announced...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The symplr solution consistently works. If there is an error or something comes up as we are running...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I think when symplr does the cloud upgrade, they will be improving the application. Since it will be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There is an authorization manager that determines who is authorized to use symplr’s HR product. That...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

symplr reminds us all the time when new versions of the product come out. The product has to be on a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr has never told me they would do something and not done it, and their project management has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reporting in the system is lacking in terms of allowing the end user to create their own...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

symplr is moving toward having a mobile app, but they still do not have one, and that is what people...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr’s customer support team is very good. I have never called and not been able to get a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If I had to implement a similar system somewhere else, symplr's system would definitely be one that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The product is fairly intuitive. It meets our needs. The vendor makes upgrades appropriately. I like...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

At times, symplr can get very granular for certain things that they charge.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has had a lot of turnover, so there have been issues with getting the right people to fix...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

With the last update, the vendor took care of some issues they knew we knew were interested in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The navigation of the software is sometimes just not very intuitive and is confusing. There is a lot...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have had to build most of the interoperability, but the vendor has been better about creating the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is easy to use. There are a lot of moving parts, and I have become pretty familiar with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has pretty much always solved my problems. I never have to go to an executive to get help....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We plan to switch away from symplr's product and go to a different software in the future. I love...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We made a push to try to use the system to drive results. I think the system has that ability, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of the build in the system is not intuitive. Finding where there is an error is not always...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I am going to be optimistic and say that the system will get better. The vendor is going to make...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

If there is another system on the market that takes as much time and effort to put in as symplr's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The reason we chose this system was that it connected to our payroll, and at the time, the system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor keeps their promises. The vendor doesn't typically tell us that they can do something if...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I have never received training from the vendor. Someone who was doing the job before me always shows...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system does what the vendor said it would do, but it is certainly lacking some things we would...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The system is integrated with our payroll system and has the ability to pull information from other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor provides updates to the system, but the updates take a while, and we have to ask for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fortunately, with all of the acquisitions, there weren't many changes that impacted us along the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has always been a little complicated, especially with all the changes that quickly have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would explore other options before I would get the system again, but based on us becoming...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr does keep their promises because they don't make many promises.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When the vendor initially changed over to symplr, they did try and charge for every little thing. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor doesn’t give us any training. Anytime a release comes out, they send their release notes...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We recently had to call the vendor about a problem we were having with the product. They were...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

There are some requirements that our executives are looking for in the product that are just not...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would not buy this system again if starting over. When we first went live, we were forced to go to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor does not keep their promises on the product. There have been some enhancements that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I previously would have said the vendor avoids charging for every little thing, but it seems like...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

If there is a new feature in the system, we have to find it buried in the release notes. There is no...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would want others looking at the product to look for alternate ways to achieve the outcomes they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

If we need the vendor to change a report, there are costs involved because there is time involved,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a lot of data entry and different things that users have to update in the system, so it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The area that symplr falls short in a bit is reporting. We can write reports, and the vendor offers...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We can call the symplr help desk if we have any issues, and the people help us. We haven't had the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The market is different today than it was many years ago, so if we were to start over, I don’t know...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some areas in the system where things could be done more gracefully or be more intuitive...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There are some areas we tend to look at. One area is purchasing new items, and the second area is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I know that our financing and human resources departments are negotiating contracts with other...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor does a very good job of integration within their application and interoperability with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution does very well out of the box, but some of the functionality that can be incorporated...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has kept any promises that they have given me. I am not familiar with the original...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We haven't had any huge upgrade issues, but with any issues we have had, the vendor has provided a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr Human Resources and Payroll does what it is supposed to do. When we have issues or things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The only time that we have ever needed to pay the vendor for something extra is when we have needed...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles