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Human Resources and Payroll (formerly API Healthcare) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
This product is not a common system in the industry. Normally, we partner with a lot of the vendors...
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Manager
The system has fewer menu selections than a lot of other systems. That makes it clearer. If we need...
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Manager
The system has mostly stayed the same since we went live. There have been some minor enhancements....
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Manager
If the system has a hiccup, we can call the vendor. symplr will then either resolve the issue right...
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Manager
We aren't always made aware of issues unless we experience them and call the vendor. The only time...
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Analyst/Coordinator
The tools interface very seamlessly. The only time that we have any real errors is when I have an...
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Analyst/Coordinator
It is hard to get ahold of API Healthcare. I only get reactive support from them. I have had a...
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Director
API Healthcare has a collaboration board that many employees are a part of, and the vendor really...
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Director
The vendor stays abreast of all the changes to tax laws, and they are constantly releasing upgrades...
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Director
When we have an issue, API Healthcare jumps in and handles it. We recently reached out about...
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Manager
My facility expects more from the product in terms of functionality and stops for human error,...
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Manager
API Healthcare does a great job with compliance, which is the most important part.
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Manager
API Healthcare's Human Resources and Payroll product is overpriced compared to their other...
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Manager
We often have to call in for support, so it is hard for API Healthcare to be proactive with our...
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Analyst/Coordinator
We don't use the vendor's implementation or upgrade services. We do implementations and upgrades on...
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Analyst/Coordinator
We have gone through a number of acquisitions with the product. The GE acquisition was awful and no...
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Analyst/Coordinator
API Healthcare sets the bar for having the best software support that anyone could possibly ask for....
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Analyst/Coordinator
We have a customer portal, and there is a lot of documentation out there. If I don’t understand...
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Analyst/Coordinator
I don’t hear a lot of complaints from the payroll side about the solution. I think everyone is...
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Analyst/Coordinator
We have never asked for any training from API Healthcare because I think that would be an extra cost....
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Analyst/Coordinator
We keep the system pretty up to date. Our employees are able to look up all their information around...
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Analyst/Coordinator
We started with API Healthcare several years ago. At the time, the product was called something...
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Analyst/Coordinator
In talking with our account representative, that person indicated that we were probably going to...
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Analyst/Coordinator
I have received emails about things that we need to do. API Healthcare sends out releases whenever...
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Manager
The system is difficult to use for bigger departments that change a lot. We change our shifts too...
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Analyst/Coordinator
Instead of training, API Healthcare just does release notes. There is not a lot of training, but...
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Analyst/Coordinator
We used to have issues with effective dating, and that is still a little bit tricky. But that has...
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Analyst/Coordinator
I have one fix that has been on the list for a while, and we hope it is going to be fixed at some...
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Analyst/Coordinator
Since being acquired by symplr, API Healthcare has done pretty well with communicating and providing...
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Analyst/Coordinator
We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...
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Analyst/Coordinator
Some of the problems with our implementation could have been our fault because our HR system wasn’t...
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Director
I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...
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Director
I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...
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Director
The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...
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Director
The product quality is better than average. The ease of use is pretty good too. API Healthcare has...
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Director
The retirement plan options are a little weak. We had to do quite a bit of work to get to where...
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Director
We can usually get an answer from the support people, though sometimes they don't answer as quickly...
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Director
API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....
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Analyst/Coordinator
It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...
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Analyst/Coordinator
The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...
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Manager
The vendor constantly updates us on the payroll changes that happen within the system. It seems like...
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Manager
We don’t really have much executive involvement. The system does its job, and we don’t really have...
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Manager
API Healthcare could develop more with the solution, and their reporting could use some improvement....
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Manager
The ease with which we have to void a check to replace could be improved. Our older payroll system...
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Manager
Our administration has looked at another vendor that would complement and work with what API...
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Manager
The system has an employee information system application that works with the timekeeping system,...
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Manager
I can't really say how the vendor has supported us during the COVID-19 crisis from a general...
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Manager
I have never found the product to be strong for benefits enrollment. The product is better on the...
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Manager
I wouldn't buy the solution again for benefits functionality. The system wasn't what I wanted, and I...
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Manager
Early on, I don't think the vendor did a very good job of keeping their promises. They overpromised...
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Manager
I believe the vendor charges for most things, but others in my organization would know better about...
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Manager
The integration isn't great. I don't know what we pay for the system, so it is hard to say whether...
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Manager
The vendor has an opportunity. A lot of us are outsourcing away from their solution because it isn't...
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Manager
As I recall from our go-live, there was a gap in intelligent decision making. There was nowhere to...
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