Human Resources and Payroll (formerly API Healthcare)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

The system is easy to use. There are a lot of moving parts, and I have become pretty familiar with...

Jun 2022
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Analyst/Coordinator

The vendor has pretty much always solved my problems. I never have to go to an executive to get help....

Jun 2022
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Analyst/Coordinator

We plan to switch away from symplr's product and go to a different software in the future. I love...

Jun 2022
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Analyst/Coordinator

We made a push to try to use the system to drive results. I think the system has that ability, but...

Mar 2022
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Analyst/Coordinator

Some of the build in the system is not intuitive. Finding where there is an error is not always...

Mar 2022
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Analyst/Coordinator

I am going to be optimistic and say that the system will get better. The vendor is going to make...

Mar 2022
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Analyst/Coordinator

If there is another system on the market that takes as much time and effort to put in as symplr's...

Mar 2022
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Analyst/Coordinator

The reason we chose this system was that it connected to our payroll, and at the time, the system...

Mar 2022
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Analyst/Coordinator

The vendor keeps their promises. The vendor doesn't typically tell us that they can do something if...

Mar 2022
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Analyst/Coordinator

I have never received training from the vendor. Someone who was doing the job before me always shows...

Mar 2022
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Analyst/Coordinator

The system does what the vendor said it would do, but it is certainly lacking some things we would...

Mar 2022
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Analyst/Coordinator

The system is integrated with our payroll system and has the ability to pull information from other...

Mar 2022
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Analyst/Coordinator

The vendor provides updates to the system, but the updates take a while, and we have to ask for...

Mar 2022
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Manager

Fortunately, with all of the acquisitions, there weren't many changes that impacted us along the...

Feb 2022
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Manager

The system has always been a little complicated, especially with all the changes that quickly have...

Feb 2022
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Manager

I would explore other options before I would get the system again, but based on us becoming...

Feb 2022
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Manager

symplr does keep their promises because they don't make many promises.

Feb 2022
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Manager

When the vendor initially changed over to symplr, they did try and charge for every little thing. I...

Feb 2022
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Manager

The vendor doesn’t give us any training. Anytime a release comes out, they send their release notes...

Feb 2022
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Manager

We recently had to call the vendor about a problem we were having with the product. They were...

Feb 2022
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Analyst/Coordinator

There are some requirements that our executives are looking for in the product that are just not...

Feb 2022
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Analyst/Coordinator

I would not buy this system again if starting over. When we first went live, we were forced to go to...

Feb 2022
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Analyst/Coordinator

The vendor does not keep their promises on the product. There have been some enhancements that we...

Feb 2022
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Analyst/Coordinator

I previously would have said the vendor avoids charging for every little thing, but it seems like...

Feb 2022
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Analyst/Coordinator

If there is a new feature in the system, we have to find it buried in the release notes. There is no...

Feb 2022
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Analyst/Coordinator

I would want others looking at the product to look for alternate ways to achieve the outcomes they...

Feb 2022
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Director

If we need the vendor to change a report, there are costs involved because there is time involved,...

Feb 2022
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Director

There is a lot of data entry and different things that users have to update in the system, so it is...

Feb 2022
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Director

The area that symplr falls short in a bit is reporting. We can write reports, and the vendor offers...

Feb 2022
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Director

We can call the symplr help desk if we have any issues, and the people help us. We haven't had the...

Feb 2022
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Analyst/Coordinator

The market is different today than it was many years ago, so if we were to start over, I don’t know...

Feb 2022
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Analyst/Coordinator

There are some areas in the system where things could be done more gracefully or be more intuitive...

Feb 2022
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Analyst/Coordinator

There are some areas we tend to look at. One area is purchasing new items, and the second area is...

Feb 2022
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Analyst/Coordinator

I know that our financing and human resources departments are negotiating contracts with other...

Jan 2022
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Analyst/Coordinator

The vendor does a very good job of integration within their application and interoperability with...

Jan 2022
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Analyst/Coordinator

The solution does very well out of the box, but some of the functionality that can be incorporated...

Jan 2022
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Analyst/Coordinator

The vendor has kept any promises that they have given me. I am not familiar with the original...

Jan 2022
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Analyst/Coordinator

We haven't had any huge upgrade issues, but with any issues we have had, the vendor has provided a...

Dec 2021
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Analyst/Coordinator

symplr Human Resources and Payroll does what it is supposed to do. When we have issues or things...

Dec 2021
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Analyst/Coordinator

The only time that we have ever needed to pay the vendor for something extra is when we have needed...

Dec 2021
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Manager

symplr got here because they promised that their product could do everything that a previous product...

Oct 2021
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Manager

symplr doesn’t train clients. They came in when we first got the system and left things up to us to...

Oct 2021
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Manager

There are too many steps required to do a simple task in the product, and there is no real support....

Oct 2021
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Director

The vendor has made some minor missteps with the solution. Those missteps haven't been anything...

Aug 2021
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Director

The vendor wants to set up a weird pay group that is very convoluted. There was one thing that our...

Aug 2021
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Director

We used to be able to clock in on our phones, but the vendor has discontinued that. That was...

Aug 2021
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Director

Before the solution was bought, it wasn't the onesie-twosie system that the vendor charged us for....

Aug 2021
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Director

The vendor has gone through a lot of changes with their support department, and we have lost our...

Aug 2021
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Director

The solution works well. I am not aware of any complaints that my people have with it. Its websites...

Aug 2021
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Manager

When we went to symplr's solution, we were printing and handing out paychecks, and that was an...

Aug 2021
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Manager

symplr needs to work on the employee self-service and the manager self-service. Benefits enrollment...

Aug 2021
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Manager

When we call support, the person we call knows the answer. In most cases, the support person doesn't...

Aug 2021
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Manager

The system's upgrades have gotten better. That had been a major frustration for clients when symplr...

Aug 2021
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Analyst/Coordinator

I do not use the solution very much. I mainly use the reports from it. The reports are great, except...

Jul 2021
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