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Human Resources and Payroll (formerly API Healthcare)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Future Outlook

I am optimistic about the solution. The vendor recently announced that they were moving the system...

Nov 2022
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Manager

Functionality and Upgrades

Our state calculates local taxes in a different way than the system expects. That causes challenges...

Nov 2022
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Manager

Functionality and Upgrades

The system's reports are helpful as long as we know what we are looking for. The system has a report...

Nov 2022
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Manager

Relationship

I don't know of any promises that symplr has made that they haven't followed through on.

Nov 2022
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Manager

ROI / Cost (care and feeding)

Sometimes, symplr has to pull the product in for upgrades. Those upgrades are very helpful. The...

Nov 2022
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Manager

Other Observations & Comments

In regard to symplr’s HR application, we are reserved in our opinion at the moment. symplr announced...

Nov 2022
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Manager

Functionality and Upgrades

The symplr solution consistently works. If there is an error or something comes up as we are running...

Nov 2022
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Manager

Future Outlook

I think when symplr does the cloud upgrade, they will be improving the application. Since it will be...

Nov 2022
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Manager

Other Observations & Comments

There is an authorization manager that determines who is authorized to use symplr’s HR product. That...

Nov 2022
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Manager

Service and Support

symplr reminds us all the time when new versions of the product come out. The product has to be on a...

Nov 2022
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Analyst/Coordinator

Service and Support

symplr has never told me they would do something and not done it, and their project management has...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting in the system is lacking in terms of allowing the end user to create their own...

Oct 2022
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Analyst/Coordinator

Future Outlook

symplr is moving toward having a mobile app, but they still do not have one, and that is what people...

Oct 2022
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Analyst/Coordinator

Service and Support

symplr’s customer support team is very good. I have never called and not been able to get a...

Oct 2022
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Analyst/Coordinator

Lessons Learned

If I had to implement a similar system somewhere else, symplr's system would definitely be one that...

Oct 2022
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Analyst/Coordinator

Relationship

The product is fairly intuitive. It meets our needs. The vendor makes upgrades appropriately. I like...

Aug 2022
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Director

ROI / Cost (care and feeding)

At times, symplr can get very granular for certain things that they charge.

Jul 2022
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Director

Service and Support

The vendor has had a lot of turnover, so there have been issues with getting the right people to fix...

Jul 2022
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Director

Service and Support

With the last update, the vendor took care of some issues they knew we knew were interested in...

Jul 2022
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Director

Functionality and Upgrades

The navigation of the software is sometimes just not very intuitive and is confusing. There is a lot...

Jul 2022
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Director

Interfacing and Integration

We have had to build most of the interoperability, but the vendor has been better about creating the...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is easy to use. There are a lot of moving parts, and I have become pretty familiar with...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor has pretty much always solved my problems. I never have to go to an executive to get help....

Jun 2022
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Analyst/Coordinator

Future Outlook

We plan to switch away from symplr's product and go to a different software in the future. I love...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

We made a push to try to use the system to drive results. I think the system has that ability, but...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the build in the system is not intuitive. Finding where there is an error is not always...

Mar 2022
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Analyst/Coordinator

Future Outlook

I am going to be optimistic and say that the system will get better. The vendor is going to make...

Mar 2022
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Analyst/Coordinator

Implementation and Training

If there is another system on the market that takes as much time and effort to put in as symplr's...

Mar 2022
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Analyst/Coordinator

Lessons Learned

The reason we chose this system was that it connected to our payroll, and at the time, the system...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor keeps their promises. The vendor doesn't typically tell us that they can do something if...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

I have never received training from the vendor. Someone who was doing the job before me always shows...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system does what the vendor said it would do, but it is certainly lacking some things we would...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

The system is integrated with our payroll system and has the ability to pull information from other...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor provides updates to the system, but the updates take a while, and we have to ask for...

Mar 2022
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Manager

Relationship

Fortunately, with all of the acquisitions, there weren't many changes that impacted us along the...

Feb 2022
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Manager

Functionality and Upgrades

The system has always been a little complicated, especially with all the changes that quickly have...

Feb 2022
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Manager

Functionality and Upgrades

I would explore other options before I would get the system again, but based on us becoming...

Feb 2022
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Manager

Relationship

symplr does keep their promises because they don't make many promises.

Feb 2022
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Manager

Relationship

When the vendor initially changed over to symplr, they did try and charge for every little thing. I...

Feb 2022
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Manager

Implementation and Training

The vendor doesn’t give us any training. Anytime a release comes out, they send their release notes...

Feb 2022
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Manager

Service and Support

We recently had to call the vendor about a problem we were having with the product. They were...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

There are some requirements that our executives are looking for in the product that are just not...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I would not buy this system again if starting over. When we first went live, we were forced to go to...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor does not keep their promises on the product. There have been some enhancements that we...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I previously would have said the vendor avoids charging for every little thing, but it seems like...

Feb 2022
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Analyst/Coordinator

Implementation and Training

If there is a new feature in the system, we have to find it buried in the release notes. There is no...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I would want others looking at the product to look for alternate ways to achieve the outcomes they...

Feb 2022
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Director

ROI / Cost (care and feeding)

If we need the vendor to change a report, there are costs involved because there is time involved,...

Feb 2022
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Director

Functionality and Upgrades

There is a lot of data entry and different things that users have to update in the system, so it is...

Feb 2022
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Director

Functionality and Upgrades

The area that symplr falls short in a bit is reporting. We can write reports, and the vendor offers...

Feb 2022
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Director

Service and Support

We can call the symplr help desk if we have any issues, and the people help us. We haven't had the...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

The market is different today than it was many years ago, so if we were to start over, I don’t know...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some areas in the system where things could be done more gracefully or be more intuitive...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

There are some areas we tend to look at. One area is purchasing new items, and the second area is...

Feb 2022
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Analyst/Coordinator

Future Outlook

I know that our financing and human resources departments are negotiating contracts with other...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor does a very good job of integration within their application and interoperability with...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution does very well out of the box, but some of the functionality that can be incorporated...

Jan 2022
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Analyst/Coordinator

Service and Support

The vendor has kept any promises that they have given me. I am not familiar with the original...

Jan 2022
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Analyst/Coordinator

Relationship

We haven't had any huge upgrade issues, but with any issues we have had, the vendor has provided a...

Dec 2021
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Analyst/Coordinator

Service and Support

symplr Human Resources and Payroll does what it is supposed to do. When we have issues or things...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only time that we have ever needed to pay the vendor for something extra is when we have needed...

Dec 2021
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