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Human Resources and Payroll (formerly API Healthcare)
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Tanya Egbert
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KLAS Research Director - Tanya Egbert
 
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User Commentary

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Director

The vendor has made some minor missteps with the solution. Those missteps haven't been anything...

Aug 2021
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Director

The vendor wants to set up a weird pay group that is very convoluted. There was one thing that our...

Aug 2021
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Director

We used to be able to clock in on our phones, but the vendor has discontinued that. That was...

Aug 2021
||
(0)
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Director

Before the solution was bought, it wasn't the onesie-twosie system that the vendor charged us for....

Aug 2021
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Director

The vendor has gone through a lot of changes with their support department, and we have lost our...

Aug 2021
||
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Director

The solution works well. I am not aware of any complaints that my people have with it. Its websites...

Aug 2021
||
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Manager

When we went to symplr's solution, we were printing and handing out paychecks, and that was an...

Aug 2021
||
(0)
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Manager

symplr needs to work on the employee self-service and the manager self-service. Benefits enrollment...

Aug 2021
||
(0)
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Manager

When we call support, the person we call knows the answer. In most cases, the support person doesn't...

Aug 2021
||
(0)
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Manager

The system's upgrades have gotten better. That had been a major frustration for clients when symplr...

Aug 2021
||
(0)
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Analyst/Coordinator

I do not use the solution very much. I mainly use the reports from it. The reports are great, except...

Jul 2021
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Manager

The system's best feature is that if we get to a point three-quarters of the way through a process...

Jun 2021
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Manager

symplr could hire more knowledgeable people. No matter the time of day or day of the week that we...

Jun 2021
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Analyst/Coordinator

We can’t get any better than Human Resources and Payroll. We can’t complain about our service at...

May 2021
||
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Manager

symplr's Human Resources and Payroll platform is fairly easy to navigate and learn. Some of the...

May 2021
||
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Manager

I do not know whether I have ever seen symplr do any training.

May 2021
||
(0)
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Manager

symplr's platform is not as robust as other systems we see out there. Those systems integrate a bit...

May 2021
||
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Manager

symplr is timely; they follow through and report back quickly. They help find solutions, even if the...

May 2021
||
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Manager

If we were getting another solution, I would try to find something that was a little more robust...

May 2021
||
(0)
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Manager

If we cannot set up something ourselves, symplr charges us to set it up. If we have reporting...

May 2021
||
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VP/Other Executive

symplr Human Resources and Payroll is a very good product. It performs as sold and is great for...

May 2021
||
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Director

We had to calculate some things in the system in a unique way, but the vendor wrote a program to...

May 2021
||
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Director

I like symplr's online enrollment. I have used it from the beginning, and I am very happy with it....

May 2021
||
(0)
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Manager

From a payroll perspective, we are very happy with the product, but our human resources people have...

May 2021
||
(0)
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Manager

I wouldn't say that API makes promises, but they do work on problems. Sometimes I have to push on my...

May 2021
||
(0)
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Analyst/Coordinator

We had a rough implementation. It was successful, but there were some things that we were frustrated...

May 2021
||
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Analyst/Coordinator

The parameter criteria for pulling reports is a little clunky. I am sure symplr is going to work on...

May 2021
||
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Manager

This past year, the vendor has been really good with their charges related to COVID-19. We have...

May 2021
||
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Manager

The new releases have been good and useful. The side for HR benefits has been helpful and useful. As...

May 2021
||
(0)
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Manager

This product is not a common system in the industry. Normally, we partner with a lot of the vendors...

Apr 2021
||
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Manager

The system has fewer menu selections than a lot of other systems. That makes it clearer. If we need...

Apr 2021
||
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Manager

The system has mostly stayed the same since we went live. There have been some minor enhancements....

Apr 2021
||
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Manager

If the system has a hiccup, we can call the vendor. symplr will then either resolve the issue right...

Apr 2021
||
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Manager

We aren't always made aware of issues unless we experience them and call the vendor. The only time...

Apr 2021
||
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Analyst/Coordinator

The tools interface very seamlessly. The only time that we have any real errors is when I have an...

Feb 2021
||
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Analyst/Coordinator

It is hard to get ahold of API Healthcare. I only get reactive support from them. I have had a...

Feb 2021
||
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Director

API Healthcare has a collaboration board that many employees are a part of, and the vendor really...

Dec 2020
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Director

The vendor stays abreast of all the changes to tax laws, and they are constantly releasing upgrades...

Dec 2020
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(0)
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Director

When we have an issue, API Healthcare jumps in and handles it. We recently reached out about...

Dec 2020
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Manager

My facility expects more from the product in terms of functionality and stops for human error,...

Dec 2020
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Manager

API Healthcare does a great job with compliance, which is the most important part.

Dec 2020
||
(0)
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Manager

API Healthcare's Human Resources and Payroll product is overpriced compared to their other...

Dec 2020
||
(0)
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Manager

We often have to call in for support, so it is hard for API Healthcare to be proactive with our...

Dec 2020
||
(0)
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Analyst/Coordinator

We don't use the vendor's implementation or upgrade services. We do implementations and upgrades on...

Dec 2020
||
(0)
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Analyst/Coordinator

We have gone through a number of acquisitions with the product. The GE acquisition was awful and no...

Dec 2020
||
(0)
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Analyst/Coordinator

API Healthcare sets the bar for having the best software support that anyone could possibly ask for....

Dec 2020
||
(0)
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Analyst/Coordinator

We have a customer portal, and there is a lot of documentation out there. If I don’t understand...

Dec 2020
||
(0)
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Analyst/Coordinator

I don’t hear a lot of complaints from the payroll side about the solution. I think everyone is...

Nov 2020
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(0)
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Analyst/Coordinator

We have never asked for any training from API Healthcare because I think that would be an extra cost....

Nov 2020
||
(0)
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Analyst/Coordinator

We keep the system pretty up to date. Our employees are able to look up all their information around...

Nov 2020
||
(0)
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Analyst/Coordinator

We started with API Healthcare several years ago. At the time, the product was called something...

Nov 2020
||
(0)
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Analyst/Coordinator

In talking with our account representative, that person indicated that we were probably going to...

Nov 2020
||
(0)
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Analyst/Coordinator

I have received emails about things that we need to do. API Healthcare sends out releases whenever...

Nov 2020
||
(0)
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Manager

The system is difficult to use for bigger departments that change a lot. We change our shifts too...

Oct 2020
||
(0)
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