Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Human Resources and Payroll (formerly API Healthcare) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Analyst/Coordinator
I do not use the solution very much. I mainly use the reports from it. The reports are great, except...
Login or Create an Account to see details.
Manager
The system's best feature is that if we get to a point three-quarters of the way through a process...
Login or Create an Account to see details.
Manager
symplr could hire more knowledgeable people. No matter the time of day or day of the week that we...
Login or Create an Account to see details.
Analyst/Coordinator
We can’t get any better than Human Resources and Payroll. We can’t complain about our service at...
Login or Create an Account to see details.
Manager
symplr's Human Resources and Payroll platform is fairly easy to navigate and learn. Some of the...
Login or Create an Account to see details.
Manager
I do not know whether I have ever seen symplr do any training.
Login or Create an Account to see details.
Manager
symplr's platform is not as robust as other systems we see out there. Those systems integrate a bit...
Login or Create an Account to see details.
Manager
symplr is timely; they follow through and report back quickly. They help find solutions, even if the...
Login or Create an Account to see details.
Manager
If we were getting another solution, I would try to find something that was a little more robust...
Login or Create an Account to see details.
Manager
If we cannot set up something ourselves, symplr charges us to set it up. If we have reporting...
Login or Create an Account to see details.
VP/Other Executive
symplr Human Resources and Payroll is a very good product. It performs as sold and is great for...
Login or Create an Account to see details.
Director
We had to calculate some things in the system in a unique way, but the vendor wrote a program to...
Login or Create an Account to see details.
Director
I like symplr's online enrollment. I have used it from the beginning, and I am very happy with it....
Login or Create an Account to see details.
Manager
From a payroll perspective, we are very happy with the product, but our human resources people have...
Login or Create an Account to see details.
Manager
I wouldn't say that API makes promises, but they do work on problems. Sometimes I have to push on my...
Login or Create an Account to see details.
Analyst/Coordinator
We had a rough implementation. It was successful, but there were some things that we were frustrated...
Login or Create an Account to see details.
Analyst/Coordinator
The parameter criteria for pulling reports is a little clunky. I am sure symplr is going to work on...
Login or Create an Account to see details.
Manager
This past year, the vendor has been really good with their charges related to COVID-19. We have...
Login or Create an Account to see details.
Manager
The new releases have been good and useful. The side for HR benefits has been helpful and useful. As...
Login or Create an Account to see details.
Manager
This product is not a common system in the industry. Normally, we partner with a lot of the vendors...
Login or Create an Account to see details.
Manager
The system has fewer menu selections than a lot of other systems. That makes it clearer. If we need...
Login or Create an Account to see details.
Manager
The system has mostly stayed the same since we went live. There have been some minor enhancements....
Login or Create an Account to see details.
Manager
If the system has a hiccup, we can call the vendor. symplr will then either resolve the issue right...
Login or Create an Account to see details.
Manager
We aren't always made aware of issues unless we experience them and call the vendor. The only time...
Login or Create an Account to see details.
Analyst/Coordinator
The tools interface very seamlessly. The only time that we have any real errors is when I have an...
Login or Create an Account to see details.
Analyst/Coordinator
It is hard to get ahold of API Healthcare. I only get reactive support from them. I have had a...
Login or Create an Account to see details.
Director
API Healthcare has a collaboration board that many employees are a part of, and the vendor really...
Login or Create an Account to see details.
Director
The vendor stays abreast of all the changes to tax laws, and they are constantly releasing upgrades...
Login or Create an Account to see details.
Director
When we have an issue, API Healthcare jumps in and handles it. We recently reached out about...
Login or Create an Account to see details.
Manager
My facility expects more from the product in terms of functionality and stops for human error,...
Login or Create an Account to see details.
Manager
API Healthcare does a great job with compliance, which is the most important part.
Login or Create an Account to see details.
Manager
API Healthcare's Human Resources and Payroll product is overpriced compared to their other...
Login or Create an Account to see details.
Manager
We often have to call in for support, so it is hard for API Healthcare to be proactive with our...
Login or Create an Account to see details.
Analyst/Coordinator
We don't use the vendor's implementation or upgrade services. We do implementations and upgrades on...
Login or Create an Account to see details.
Analyst/Coordinator
We have gone through a number of acquisitions with the product. The GE acquisition was awful and no...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare sets the bar for having the best software support that anyone could possibly ask for....
Login or Create an Account to see details.
Analyst/Coordinator
We have a customer portal, and there is a lot of documentation out there. If I don’t understand...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t hear a lot of complaints from the payroll side about the solution. I think everyone is...
Login or Create an Account to see details.
Analyst/Coordinator
We have never asked for any training from API Healthcare because I think that would be an extra cost....
Login or Create an Account to see details.
Analyst/Coordinator
We keep the system pretty up to date. Our employees are able to look up all their information around...
Login or Create an Account to see details.
Analyst/Coordinator
We started with API Healthcare several years ago. At the time, the product was called something...
Login or Create an Account to see details.
Analyst/Coordinator
In talking with our account representative, that person indicated that we were probably going to...
Login or Create an Account to see details.
Analyst/Coordinator
I have received emails about things that we need to do. API Healthcare sends out releases whenever...
Login or Create an Account to see details.
Manager
The system is difficult to use for bigger departments that change a lot. We change our shifts too...
Login or Create an Account to see details.
Analyst/Coordinator
Instead of training, API Healthcare just does release notes. There is not a lot of training, but...
Login or Create an Account to see details.
Analyst/Coordinator
We used to have issues with effective dating, and that is still a little bit tricky. But that has...
Login or Create an Account to see details.
Analyst/Coordinator
I have one fix that has been on the list for a while, and we hope it is going to be fixed at some...
Login or Create an Account to see details.
Analyst/Coordinator
Since being acquired by symplr, API Healthcare has done pretty well with communicating and providing...
Login or Create an Account to see details.
Analyst/Coordinator
We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...
Login or Create an Account to see details.
Analyst/Coordinator
Some of the problems with our implementation could have been our fault because our HR system wasn’t...
Login or Create an Account to see details.
Director
I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...
Login or Create an Account to see details.
Director
I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...
Login or Create an Account to see details.
Director
The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...
Login or Create an Account to see details.
Director
The product quality is better than average. The ease of use is pretty good too. API Healthcare has...
Login or Create an Account to see details.
Director
The retirement plan options are a little weak. We had to do quite a bit of work to get to where...
Login or Create an Account to see details.
Director
We can usually get an answer from the support people, though sometimes they don't answer as quickly...
Login or Create an Account to see details.
Director
API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....
Login or Create an Account to see details.
Analyst/Coordinator
It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...
Login or Create an Account to see details.
Analyst/Coordinator
The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...
Login or Create an Account to see details.
Manager
The vendor constantly updates us on the payroll changes that happen within the system. It seems like...
Login or Create an Account to see details.
Manager
We don’t really have much executive involvement. The system does its job, and we don’t really have...
Login or Create an Account to see details.
Manager
API Healthcare could develop more with the solution, and their reporting could use some improvement....
Login or Create an Account to see details.
Manager
The ease with which we have to void a check to replace could be improved. Our older payroll system...
Login or Create an Account to see details.
Manager
Our administration has looked at another vendor that would complement and work with what API...
Login or Create an Account to see details.
Manager
The system has an employee information system application that works with the timekeeping system,...
Login or Create an Account to see details.
Preferences
Related Blogs
Healthcare ERP 2020: Everything Related to Pillars