Human Resources and Payroll (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
The system is easy to use. There are a lot of moving parts, and I have become pretty familiar with...
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The vendor has pretty much always solved my problems. I never have to go to an executive to get help....
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We plan to switch away from symplr's product and go to a different software in the future. I love...
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We made a push to try to use the system to drive results. I think the system has that ability, but...
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Some of the build in the system is not intuitive. Finding where there is an error is not always...
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I am going to be optimistic and say that the system will get better. The vendor is going to make...
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If there is another system on the market that takes as much time and effort to put in as symplr's...
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The reason we chose this system was that it connected to our payroll, and at the time, the system...
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The vendor keeps their promises. The vendor doesn't typically tell us that they can do something if...
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I have never received training from the vendor. Someone who was doing the job before me always shows...
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The system does what the vendor said it would do, but it is certainly lacking some things we would...
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The system is integrated with our payroll system and has the ability to pull information from other...
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The vendor provides updates to the system, but the updates take a while, and we have to ask for...
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Fortunately, with all of the acquisitions, there weren't many changes that impacted us along the...
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The system has always been a little complicated, especially with all the changes that quickly have...
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I would explore other options before I would get the system again, but based on us becoming...
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symplr does keep their promises because they don't make many promises.
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When the vendor initially changed over to symplr, they did try and charge for every little thing. I...
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The vendor doesn’t give us any training. Anytime a release comes out, they send their release notes...
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We recently had to call the vendor about a problem we were having with the product. They were...
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There are some requirements that our executives are looking for in the product that are just not...
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I would not buy this system again if starting over. When we first went live, we were forced to go to...
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The vendor does not keep their promises on the product. There have been some enhancements that we...
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I previously would have said the vendor avoids charging for every little thing, but it seems like...
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If there is a new feature in the system, we have to find it buried in the release notes. There is no...
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I would want others looking at the product to look for alternate ways to achieve the outcomes they...
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If we need the vendor to change a report, there are costs involved because there is time involved,...
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There is a lot of data entry and different things that users have to update in the system, so it is...
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The area that symplr falls short in a bit is reporting. We can write reports, and the vendor offers...
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We can call the symplr help desk if we have any issues, and the people help us. We haven't had the...
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The market is different today than it was many years ago, so if we were to start over, I don’t know...
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There are some areas in the system where things could be done more gracefully or be more intuitive...
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There are some areas we tend to look at. One area is purchasing new items, and the second area is...
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I know that our financing and human resources departments are negotiating contracts with other...
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The vendor does a very good job of integration within their application and interoperability with...
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The solution does very well out of the box, but some of the functionality that can be incorporated...
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The vendor has kept any promises that they have given me. I am not familiar with the original...
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We haven't had any huge upgrade issues, but with any issues we have had, the vendor has provided a...
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symplr Human Resources and Payroll does what it is supposed to do. When we have issues or things...
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The only time that we have ever needed to pay the vendor for something extra is when we have needed...
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symplr got here because they promised that their product could do everything that a previous product...
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symplr doesn’t train clients. They came in when we first got the system and left things up to us to...
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There are too many steps required to do a simple task in the product, and there is no real support....
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The vendor has made some minor missteps with the solution. Those missteps haven't been anything...
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The vendor wants to set up a weird pay group that is very convoluted. There was one thing that our...
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We used to be able to clock in on our phones, but the vendor has discontinued that. That was...
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Before the solution was bought, it wasn't the onesie-twosie system that the vendor charged us for....
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The vendor has gone through a lot of changes with their support department, and we have lost our...
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The solution works well. I am not aware of any complaints that my people have with it. Its websites...
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When we went to symplr's solution, we were printing and handing out paychecks, and that was an...
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symplr needs to work on the employee self-service and the manager self-service. Benefits enrollment...
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When we call support, the person we call knows the answer. In most cases, the support person doesn't...
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The system's upgrades have gotten better. That had been a major frustration for clients when symplr...
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I do not use the solution very much. I mainly use the reports from it. The reports are great, except...
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