Commentary Summary
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User Commentary
Relationship
We are trying to get the most up-to-date version of the product, but Vocera keeps pushing off the...
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Functionality and Upgrades
We have some core pieces within Edge that are not being used very much. Edge is our core platform...
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Functionality and Upgrades
Edge is simple to use, and that is huge for us. From a platform perspective, Edge is amazing for...
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Other Observations & Comments
We have support from Vocera, but we have had issues in the past weeks with getting the appropriate...
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Lessons Learned
Vocera charges us for everything, so customers of Vocera should look at expanding the product for...
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Functionality and Upgrades
Edge is a great product. It works very well, and our staff and client base are actually very happy...
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Functionality and Upgrades
There are some issues with some of the scalability of Edge. There are also some limitations in the...
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Implementation and Training
Vocera gave us a good amount of canned training materials, but people tend to customize the...
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Service and Support
Vocera is very supportive when we are doing upgrades. Vocera also answers very quickly when we open...
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Relationship
We have regular calls with Vocera, and our project manager is pretty good about letting us know...
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Future Outlook
There are some really specific workflow issues that Edge has, but if Vocera is open to taking some...
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Functionality and Upgrades
The product has some unique features that other similar solutions don't have.
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Relationship
When we have to do upgrades, it takes a long time to get things scheduled. Vocera doesn’t seem to...
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Relationship
We recently changed some of our configurations with regard to our EMR go-live date, and although...
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Service and Support
When we have a question or a concern, we can always get ahold of someone from Vocera very quickly....
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Functionality and Upgrades
I would suggest that Vocera offer more in-depth options for the system. We have been waiting for...
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Functionality and Upgrades
The system gives us patient alerts and alarms. For example, our nurses can receive low heart rate...
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Functionality and Upgrades
In the system's current reporting model, we can pull different reports on the alarm notifications...
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Relationship
Vocera makes us feel like a long-time customer. Our contact has been great and has made us feel welcome....
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Service and Support
There has been a change in the support since Vocera bought PatientSafe Solutions. There has been a...
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Functionality and Upgrades
The product is not designed for our kind of hospital, so there are some things that changed, and...
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Service and Support
It would be nice if it were easier to access Vocera’s customer support team. My team has to get one...
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Functionality and Upgrades
The benefit of the product is its hands-free capabilities. That has been Vocera's biggest success...
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Technology
At a high level, our experience has been positive. Overall, the app is stable. There is no downtime....
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Service and Support
When Vocera bought out PatientSafe Solutions, the buyout wasn't smooth. The support team basically...
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Implementation and Training
The training was good when we implemented the solution. But after that, when I had issues or...
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Relationship
The vendor doesn’t reach out to me unless I reach out to them. I get along great with our account...
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Future Outlook
Once we can get a user in, the app mostly works. And I think the vendor may be paying their support...
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Other Observations & Comments
The vendor’s communication strategy works well. Our only issues are that we don’t know whether and...
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Functionality and Upgrades
We use Edge for any and all of our phone calls, and we like it a lot.
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Relationship
We only hear from Vocera when we have problems. We never hear from them otherwise. They do not go...
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Service and Support
We reach out to the vendor for different updates or customer requests, and a lot of things fall by...
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Interfacing and Integration
Vocera informs us that they are able to integrate with other vendors, but it ends up not being an...
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Functionality and Upgrades
The solution's capabilities for analysts are very limited. The analysts would like the ability to...
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Service and Support
Vocera’s communication could be better. When they are undergoing changes in staffing or logistics,...
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Service and Support
We have had an issue with logging in to the product. The issue is complicated; Vocera says that it...
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Functionality and Upgrades
We receive some emails as a sort of an alert system with Vocera, but the emails are not effective....
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Service and Support
The phone support from Vocera seems to be negligent. We can put in a ticket for an issue, but I...
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Service and Support
Vocera’s support team's quality could be better, specifically if they could respond quicker....
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Implementation and Training
The implementation with Vocera was a little difficult due to the varied levels of time that people...
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Service and Support
Vocera doesn't have a training team, and our customer success person wears multiple hats. Building...
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Implementation and Training
During the implementation, Vocera was engaged, and they were very knowledgeable. Our biggest...
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Functionality and Upgrades
Edge is an intuitive product that isn't difficult to use. The communication platform is pretty straightforward....
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Implementation and Training
The end user instruction leaves much to be desired. Because of that and because of the way one of...
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Relationship
Vocera does a pretty good job at partnering, and they do not nickel-and-dime us. Vocera finds out...
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Functionality and Upgrades
The Edge app is easy to navigate and use. Our end users don’t understand how to use it very well,...
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Relationship
We don’t know what Vocera’s vision is. The vendor is not communicative about how they are planning...
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Future Outlook
I suspect our satisfaction to go up over the next year because Vocera seems to be making...
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Implementation and Training
Our dissatisfaction with the implementation stemmed from a problem we inherited based on...
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Service and Support
We have trouble getting timely support from Vocera, and that is frustrating for my team. Sometimes,...
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Other Observations & Comments
Even though we have had our problems, Vocera eventually addresses our issues. Vocera just takes a...
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Relationship
I have not had any problems with Vocera keeping promises. We got what we expected. Vocera partners...
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Future Outlook
Vocera's product is fine. I haven’t had many issues with it, and there is nothing wrong with the...
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Functionality and Upgrades
I want the option to escalate alerts myself and the ability to manage who gets what alerts instead...
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Functionality and Upgrades
Vocera has one individual doing the upgrades, and that is very odd. Once the vendor gets more staff...
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Functionality and Upgrades
Edge has good and bad to it, but I don't see any other software that is as robust as Vocera's.
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ROI / Cost
The solution is costly. The cost is definitely a little too high, but we haven't gotten too many...
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Relationship
With Stryker acquiring Vocera, there are a lot of moving pieces on the business side that the vendor...
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Service and Support
Edge needs more monitoring on the support side. Sometimes, servers go out of sync, and I wish the...
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Functionality and Upgrades
We had a different solution for clinical communication previously, and the difference between that...
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Other Observations & Comments
We have helped show other organizations how to use the product, and that has just been a thrill. I...
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ROI / Cost
Without what the solution has done for us, we would be a lot less efficient. We would be lost...
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Service and Support
Whenever we have a problem, we are offered a really great solution by Vocera. They have been really...
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Implementation and Training
The implementation services have been very good. We have update calls, and we go over the version...
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Functionality and Upgrades
Edge is so easy to use. Anyone who knows how to use a smartphone or iOS device can use Edge. It is a...
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Relationship
I don't currently know what the vendor’s vision is. I am not getting the same amount of...
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Service and Support
We haven’t talked to any vendor executives since the implementation. I have never really had a...
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Other Observations & Comments
Our new EMR vendor has a clinical communication product, but they don't have any VoIP products. I...
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Relationship
We have accomplished what we originally wanted to accomplish with the product. The president of...
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Service and Support
Vocera’s team is generally very responsive. For the customer support model, they are in a state of...
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Functionality and Upgrades
The nurse call integration was great when we first started using the product, but that integration...
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Functionality and Upgrades
I wish we had a different product because Vocera doesn't work great, it requires a lot of steps for...
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Future Outlook
I am looking forward to Vocera’s partnership with Stryker. There is some great potential in the...
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Service and Support
Vocera is slow to get out product enhancements. We haven't upgraded the solution in a long time. A...
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ROI / Cost
I like that we can pull reports from the system. The solution's mobile app for physicians and nurses...
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Functionality and Upgrades
Edge is very easy to use and to train users on. The system and its nursing flow sheet are very...
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Functionality and Upgrades
It would be nice to have more canned reports based on things that we have already built into the system....
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Service and Support
During the COVID-19 pandemic, the vendor created reports for COVID-19 indicators. We aren't using...
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Service and Support
I wouldn’t necessarily purchase Edge again. That is unfortunate because when we first implemented...
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Service and Support
We have had multiple ongoing support issues since the merger with Vocera. Our end users have lost...
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Functionality and Upgrades
Edge is really nice. There are a lot of ways that we can customize it for our workflows in terms of...
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Functionality and Upgrades
A lot of the complaints we get from our end users are about how heavy the Edge device is, but that...
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Other Observations & Comments
The implementations and upgrades are not 100% what I would like to see, but they are really good.
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Service and Support
PatientSafe Solutions was better at proactive service. Vocera is not very proactive.
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Functionality and Upgrades
Vocera Edge is mostly a communication device within our organization. Other organizations that we...
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Interfacing and Integration
Upgrades in Vocera Edge tend to be hard for us. They create some downtime, and that is always...
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Other Observations & Comments
Our specialty facility liked Vocera Edge, but if I were choosing again, I would have to compare the...
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Relationship
The vendor is not keeping all their promises, and they don't deliver in a timely manner when they...
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Relationship
We typically don't get information from PatientSafe Solutions for go-lives or appropriate updates...
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Functionality and Upgrades
The reporting features need to be much more robust.
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