Edge
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

We had a different solution for clinical communication previously, and the difference between that...

May 2022
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CIO

We have helped show other organizations how to use the product, and that has just been a thrill. I...

May 2022
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Analyst/Coordinator

Without what the solution has done for us, we would be a lot less efficient. We would be lost...

May 2022
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Analyst/Coordinator

Whenever we have a problem, we are offered a really great solution by Vocera. They have been really...

May 2022
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Analyst/Coordinator

The implementation services have been very good. We have update calls, and we go over the version...

May 2022
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Analyst/Coordinator

Edge is so easy to use. Anyone who knows how to use a smartphone or iOS device can use Edge. It is a...

May 2022
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Analyst/Coordinator

I don't currently know what the vendor’s vision is. I am not getting the same amount of...

May 2022
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Analyst/Coordinator

We haven’t talked to any vendor executives since the implementation. I have never really had a...

May 2022
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CIO

Our new EMR vendor has a clinical communication product, but they don't have any VoIP products. I...

May 2022
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CIO

We have accomplished what we originally wanted to accomplish with the product. The president of...

May 2022
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Manager

Vocera’s team is generally very responsive. For the customer support model, they are in a state of...

May 2022
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Manager

The nurse call integration was great when we first started using the product, but that integration...

May 2022
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Manager

I wish we had a different product because Vocera doesn't work great, it requires a lot of steps for...

May 2022
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Manager

I am looking forward to Vocera’s partnership with Stryker. There is some great potential in the...

May 2022
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Nurse

Vocera is slow to get out product enhancements. We haven't upgraded the solution in a long time. A...

May 2022
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Nurse

I like that we can pull reports from the system. The solution's mobile app for physicians and nurses...

May 2022
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Nurse

Edge is very easy to use and to train users on. The system and its nursing flow sheet are very...

May 2022
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Nurse

It would be nice to have more canned reports based on things that we have already built into the system....

May 2022
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Nurse

During the COVID-19 pandemic, the vendor created reports for COVID-19 indicators. We aren't using...

May 2022
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Director

I wouldn’t necessarily purchase Edge again. That is unfortunate because when we first implemented...

Apr 2022
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Director

We have had multiple ongoing support issues since the merger with Vocera. Our end users have lost...

Apr 2022
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Director

Edge is really nice. There are a lot of ways that we can customize it for our workflows in terms of...

Apr 2022
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Director

A lot of the complaints we get from our end users are about how heavy the Edge device is, but that...

Apr 2022
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Director

The implementations and upgrades are not 100% what I would like to see, but they are really good.

Apr 2022
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Director

PatientSafe Solutions was better at proactive service. Vocera is not very proactive.

Apr 2022
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Analyst/Coordinator

Vocera Edge is mostly a communication device within our organization. Other organizations that we...

Mar 2022
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Analyst/Coordinator

Upgrades in Vocera Edge tend to be hard for us. They create some downtime, and that is always...

Mar 2022
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Manager

Our specialty facility liked Vocera Edge, but if I were choosing again, I would have to compare the...

Mar 2022
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Analyst/Coordinator

The vendor is not keeping all their promises, and they don't deliver in a timely manner when they...

Feb 2022
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Analyst/Coordinator

We typically don't get information from PatientSafe Solutions for go-lives or appropriate updates...

Feb 2022
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Analyst/Coordinator

The reporting features need to be much more robust.

Feb 2022
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Nurse

Vocera Edge is easy to use. The handheld devices stay charged well now that they are in the newest...

Jan 2022
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Nurse

I don't like the way that eMARs print. The way they look is confusing. If I am looking at the...

Jan 2022
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Nurse

We use the system for charting on our medical-surgical patients, and it is a little cumbersome...

Jan 2022
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CIO

We had an issue with the system that was entirely our fault. We have had to recover from that, but...

Dec 2021
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CIO

The solution's acquisition was uneventful for us. We were happy with the support that we were...

Dec 2021
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CMIO

Our plans for Vocera Edge are changing because we are transitioning to a new EMR, not because we are...

Dec 2021
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CMIO

Vocera recently purchased PatientSafe Solutions and rebranded their product in the app store, but it...

Dec 2021
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CMIO

The only issue that we occasionally have to drive up the vendor's ranks is that the vendor has...

Dec 2021
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Director

We always want more. For core communication, our satisfaction with the functionality is high. With...

Nov 2021
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Director

We haven't been happy lately with PatientSafe Solutions’ phone support.

Nov 2021
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Director

It is not very often that I get to roll out something and have people ask for it, so that was fun....

Nov 2021
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Director

There were definitely some hiccups with the transition to Vocera in regard to customer service. We...

Nov 2021
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Director

We are looking at things from a medication perspective with Vocera Edge to see what we can do to...

Nov 2021
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Director

The Vocera acquisition is a good thing if the vendor does what they say they are going to do, and...

Nov 2021
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Director

A piece that the vendor has that we are looking for is family communication. That is really a core...

Nov 2021
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Director

We struggle. What we have done for the communication piece is far beyond perfect. We are starting to...

Nov 2021
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Director

Vocera purchased PatientSafe Solutions. Things are a little bumpy. The support mechanisms have...

Oct 2021
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Director

Part of my dissatisfaction is we haven’t been able to upgrade. There are corporate politics involved...

Oct 2021
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Analyst/Coordinator

We decided to no longer use Vocera Edge. That wasn't due to any fault of PatientSafe Solutions. They...

Oct 2021
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Analyst/Coordinator

I had nothing but good things to say about PatientSafe Solutions in the past. Anytime we had an...

Oct 2021
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Analyst/Coordinator

We upgraded to a new version of the product, and the vendor’s implementation staff was great. The...

Oct 2021
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Analyst/Coordinator

Vocera is supporting a system that wasn't what they were offering before. Vocera acquired the system...

Oct 2021
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Analyst/Coordinator

The product is delivering exactly what was promoted. It does integrate with our Active Directory...

Oct 2021
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Analyst/Coordinator

Vocera hasn’t reached out to every single customer. When products are acquired by other vendors,...

Oct 2021
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Manager

Our biggest issue is that Cerner isn't willing to work with PatientSafe Solutions on integrations....

Oct 2021
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Director

If I had the choice between PatientSafe Solutions and another vendor, I would choose PatientSafe...

Sep 2021
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Director

We found out that there were some costs with interfacing outside of the base costs. We didn't...

Sep 2021
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Director

PatientTouch Communications didn't work as promoted, but PatientSafe Solutions fixed the issue after...

Sep 2021
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Director

PatientSafe Solutions is outstanding as a company, and they are very in tune with our needs and...

Sep 2021
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Manager

I would not buy PatientTouch Communications again. The way we use it is not how its functionality is...

Aug 2021
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Manager

PatientSafe Solutions absolutely keeps their promises. They are struggling a little bit with the...

Aug 2021
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Manager

I definitely do not feel nickel-and-dimed. PatientSafe Solutions is very generous with us.

Aug 2021
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Manager

I struggle with PatientSafe Solutions' support. It is infuriating at times when we are trying to fix...

Aug 2021
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Manager

I am hoping that our satisfaction with PatientTouch Communications will go up, but with the...

Aug 2021
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Manager

When it comes to patient safety and patient and staff satisfaction, there is a lot of value in the...

Aug 2021
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Manager

PatientSafe Solutions definitely needs to think of their own middleware solution instead of relying...

Aug 2021
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Manager

PatientTouch Communications’ user interface might need some sprucing up to make it easier for staff...

Aug 2021
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Manager

We would love to have the capability to add other platforms for communication and patient safety...

Aug 2021
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Manager

The Vocera buyout causes a little bit of anxiety on our end. We have a product that has only been...

Aug 2021
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Manager

One thing that we struggle with is integrating PatientTouch Communications with our phone system. My...

Jul 2021
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Manager

PatientSafe Solutions has been a hundred percent engaged. They work with us on issues. They have...

Jul 2021
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Manager

PatientSafe Solutions should work on hiring stronger support. Our team has some skilled people who...

Jul 2021
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Manager

I would like to see PatientSafe Solutions handle their directory a little bit differently. There are...

Jul 2021
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Manager

A lot of the product's strengths are with its integration. When we were seeking out a solution, our...

Jul 2021
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Manager

I have worked with several IT vendors, and I have been very impressed with PatientSafe Solutions'...

Jul 2021
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Analyst/Coordinator

We like having the push notification services for call lights instead of the traditional method of...

Jul 2021
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Analyst/Coordinator

When people do their assignments in the EMR, those things stay assigned to them for their shift,...

Jul 2021
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Analyst/Coordinator

We might have had low expectations, but we have had no huge problems with services. Anytime we have...

Jul 2021
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Analyst/Coordinator

The vendor could expand their partnerships with other third-party vendors. We have had a difficult...

Jul 2021
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Analyst/Coordinator

The solution is definitely part of our long-term plans. It is a core part of our communication...

Jul 2021
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Analyst/Coordinator

The product has been extremely reliable for messaging and voice communication, and that has been a...

Jul 2021
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CIO

PatientTouch Communications has always been one of the shining stars among the solutions that we...

Jun 2021
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CIO

We have done so much with the vendor. We have worked with them to design some really cool things....

Jun 2021
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CIO

I haven't seen PatientSafe Solutions train us in a long time. We have been on the solution for many...

Jun 2021
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CIO

PatientSafe Solutions cycled out our account executive. We had some challenges with that for a bit...

Jun 2021
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CIO

I have definitely worked with vendors that have charged me for breathing. PatientSafe Solutions is...

Jun 2021
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