Edge
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We use Edge for any and all of our phone calls, and we like it a lot.

Jul 2022
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Manager

Relationship

We only hear from Vocera when we have problems. We never hear from them otherwise. They do not go...

Jul 2022
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Manager

Service and Support

We reach out to the vendor for different updates or customer requests, and a lot of things fall by...

Jul 2022
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Manager

Interfacing and Integration

Vocera informs us that they are able to integrate with other vendors, but it ends up not being an...

Jul 2022
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Manager

Functionality and Upgrades

The solution's capabilities for analysts are very limited. The analysts would like the ability to...

Jul 2022
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Manager

Service and Support

Vocera’s communication could be better. When they are undergoing changes in staffing or logistics,...

Jul 2022
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Manager

Service and Support

We have had an issue with logging in to the product. The issue is complicated; Vocera says that it...

Jul 2022
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Manager

Functionality and Upgrades

We receive some emails as a sort of an alert system with Vocera, but the emails are not effective....

Jul 2022
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Manager

Service and Support

The phone support from Vocera seems to be negligent. We can put in a ticket for an issue, but I...

Jul 2022
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Manager

Service and Support

Vocera’s support team's quality could be better, specifically if they could respond quicker....

Jul 2022
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Manager

Implementation and Training

The implementation with Vocera was a little difficult due to the varied levels of time that people...

Jul 2022
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Manager

Service and Support

Vocera doesn't have a training team, and our customer success person wears multiple hats. Building...

Jul 2022
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Manager

Implementation and Training

During the implementation, Vocera was engaged, and they were very knowledgeable. Our biggest...

Jul 2022
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Manager

Functionality and Upgrades

Edge is an intuitive product that isn't difficult to use. The communication platform is pretty straightforward....

Jul 2022
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Manager

Implementation and Training

The end user instruction leaves much to be desired. Because of that and because of the way one of...

Jul 2022
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Manager

Relationship

Vocera does a pretty good job at partnering, and they do not nickel-and-dime us. Vocera finds out...

Jul 2022
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Manager

Functionality and Upgrades

The Edge app is easy to navigate and use. Our end users don’t understand how to use it very well,...

Jul 2022
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Manager

Relationship

We don’t know what Vocera’s vision is. The vendor is not communicative about how they are planning...

Jul 2022
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Manager

Future Outlook

I suspect our satisfaction to go up over the next year because Vocera seems to be making...

Jul 2022
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Manager

Implementation and Training

Our dissatisfaction with the implementation stemmed from a problem we inherited based on...

Jul 2022
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Manager

Service and Support

We have trouble getting timely support from Vocera, and that is frustrating for my team. Sometimes,...

Jul 2022
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Manager

Other Observations & Comments

Even though we have had our problems, Vocera eventually addresses our issues. Vocera just takes a...

Jul 2022
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Analyst/Coordinator

Relationship

I have not had any problems with Vocera keeping promises. We got what we expected. Vocera partners...

Jun 2022
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Analyst/Coordinator

Future Outlook

Vocera's product is fine. I haven’t had many issues with it, and there is nothing wrong with the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I want the option to escalate alerts myself and the ability to manage who gets what alerts instead...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Vocera has one individual doing the upgrades, and that is very odd. Once the vendor gets more staff...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Edge has good and bad to it, but I don't see any other software that is as robust as Vocera's.

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution is costly. The cost is definitely a little too high, but we haven't gotten too many...

Jun 2022
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Analyst/Coordinator

Relationship

With Stryker acquiring Vocera, there are a lot of moving pieces on the business side that the vendor...

Jun 2022
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Analyst/Coordinator

Service and Support

Edge needs more monitoring on the support side. Sometimes, servers go out of sync, and I wish the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We had a different solution for clinical communication previously, and the difference between that...

May 2022
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CIO

Other Observations & Comments

We have helped show other organizations how to use the product, and that has just been a thrill. I...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Without what the solution has done for us, we would be a lot less efficient. We would be lost...

May 2022
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Analyst/Coordinator

Service and Support

Whenever we have a problem, we are offered a really great solution by Vocera. They have been really...

May 2022
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Analyst/Coordinator

Implementation and Training

The implementation services have been very good. We have update calls, and we go over the version...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Edge is so easy to use. Anyone who knows how to use a smartphone or iOS device can use Edge. It is a...

May 2022
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Analyst/Coordinator

Relationship

I don't currently know what the vendor’s vision is. I am not getting the same amount of...

May 2022
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Analyst/Coordinator

Service and Support

We haven’t talked to any vendor executives since the implementation. I have never really had a...

May 2022
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CIO

Other Observations & Comments

Our new EMR vendor has a clinical communication product, but they don't have any VoIP products. I...

May 2022
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CIO

Relationship

We have accomplished what we originally wanted to accomplish with the product. The president of...

May 2022
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Manager

Service and Support

Vocera’s team is generally very responsive. For the customer support model, they are in a state of...

May 2022
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Manager

Functionality and Upgrades

The nurse call integration was great when we first started using the product, but that integration...

May 2022
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Manager

Functionality and Upgrades

I wish we had a different product because Vocera doesn't work great, it requires a lot of steps for...

May 2022
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Manager

Future Outlook

I am looking forward to Vocera’s partnership with Stryker. There is some great potential in the...

May 2022
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Nurse

Service and Support

Vocera is slow to get out product enhancements. We haven't upgraded the solution in a long time. A...

May 2022
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Nurse

ROI / Cost (care and feeding)

I like that we can pull reports from the system. The solution's mobile app for physicians and nurses...

May 2022
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Nurse

Functionality and Upgrades

Edge is very easy to use and to train users on. The system and its nursing flow sheet are very...

May 2022
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Nurse

Functionality and Upgrades

It would be nice to have more canned reports based on things that we have already built into the system....

May 2022
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Nurse

Service and Support

During the COVID-19 pandemic, the vendor created reports for COVID-19 indicators. We aren't using...

May 2022
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Director

Service and Support

I wouldn’t necessarily purchase Edge again. That is unfortunate because when we first implemented...

Apr 2022
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Director

Service and Support

We have had multiple ongoing support issues since the merger with Vocera. Our end users have lost...

Apr 2022
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Director

Functionality and Upgrades

Edge is really nice. There are a lot of ways that we can customize it for our workflows in terms of...

Apr 2022
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Director

Functionality and Upgrades

A lot of the complaints we get from our end users are about how heavy the Edge device is, but that...

Apr 2022
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Director

Other Observations & Comments

The implementations and upgrades are not 100% what I would like to see, but they are really good.

Apr 2022
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Director

Service and Support

PatientSafe Solutions was better at proactive service. Vocera is not very proactive.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Vocera Edge is mostly a communication device within our organization. Other organizations that we...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

Upgrades in Vocera Edge tend to be hard for us. They create some downtime, and that is always...

Mar 2022
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Manager

Other Observations & Comments

Our specialty facility liked Vocera Edge, but if I were choosing again, I would have to compare the...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor is not keeping all their promises, and they don't deliver in a timely manner when they...

Feb 2022
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Analyst/Coordinator

Relationship

We typically don't get information from PatientSafe Solutions for go-lives or appropriate updates...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting features need to be much more robust.

Feb 2022
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Nurse

Functionality and Upgrades

Vocera Edge is easy to use. The handheld devices stay charged well now that they are in the newest...

Jan 2022
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Nurse

Technology

I don't like the way that eMARs print. The way they look is confusing. If I am looking at the...

Jan 2022
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Nurse

Functionality and Upgrades

We use the system for charting on our medical-surgical patients, and it is a little cumbersome...

Jan 2022
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CIO

Relationship

We had an issue with the system that was entirely our fault. We have had to recover from that, but...

Dec 2021
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CIO

Service and Support

The solution's acquisition was uneventful for us. We were happy with the support that we were...

Dec 2021
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(0)
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CMIO

Future Outlook

Our plans for Vocera Edge are changing because we are transitioning to a new EMR, not because we are...

Dec 2021
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CMIO

Functionality and Upgrades

Vocera recently purchased PatientSafe Solutions and rebranded their product in the app store, but it...

Dec 2021
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CMIO

Functionality and Upgrades

The only issue that we occasionally have to drive up the vendor's ranks is that the vendor has...

Dec 2021
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Director

Other Observations & Comments

We always want more. For core communication, our satisfaction with the functionality is high. With...

Nov 2021
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Director

Service and Support

We haven't been happy lately with PatientSafe Solutions’ phone support.

Nov 2021
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(0)
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Director

ROI / Cost (care and feeding)

It is not very often that I get to roll out something and have people ask for it, so that was fun....

Nov 2021
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Director

Service and Support

There were definitely some hiccups with the transition to Vocera in regard to customer service. We...

Nov 2021
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Director

Functionality and Upgrades

We are looking at things from a medication perspective with Vocera Edge to see what we can do to...

Nov 2021
||
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Director

Other Observations & Comments

The Vocera acquisition is a good thing if the vendor does what they say they are going to do, and...

Nov 2021
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Director

Other Observations & Comments

A piece that the vendor has that we are looking for is family communication. That is really a core...

Nov 2021
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Director

Functionality and Upgrades

We struggle. What we have done for the communication piece is far beyond perfect. We are starting to...

Nov 2021
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Director

Relationship

Vocera purchased PatientSafe Solutions. Things are a little bumpy. The support mechanisms have...

Oct 2021
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Director

Relationship

Part of my dissatisfaction is we haven’t been able to upgrade. There are corporate politics involved...

Oct 2021
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Analyst/Coordinator

Future Outlook

We decided to no longer use Vocera Edge. That wasn't due to any fault of PatientSafe Solutions. They...

Oct 2021
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Analyst/Coordinator

Service and Support

I had nothing but good things to say about PatientSafe Solutions in the past. Anytime we had an...

Oct 2021
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Analyst/Coordinator

Other Observations & Comments

We upgraded to a new version of the product, and the vendor’s implementation staff was great. The...

Oct 2021
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Analyst/Coordinator

Future Outlook

Vocera is supporting a system that wasn't what they were offering before. Vocera acquired the system...

Oct 2021
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Analyst/Coordinator

Interfacing and Integration

The product is delivering exactly what was promoted. It does integrate with our Active Directory...

Oct 2021
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Analyst/Coordinator

Relationship

Vocera hasn’t reached out to every single customer. When products are acquired by other vendors,...

Oct 2021
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Manager

Implementation and Training

Our biggest issue is that Cerner isn't willing to work with PatientSafe Solutions on integrations....

Oct 2021
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Director

Interfacing and Integration

If I had the choice between PatientSafe Solutions and another vendor, I would choose PatientSafe...

Sep 2021
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Director

ROI / Cost (care and feeding)

We found out that there were some costs with interfacing outside of the base costs. We didn't...

Sep 2021
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Director

Service and Support

PatientTouch Communications didn't work as promoted, but PatientSafe Solutions fixed the issue after...

Sep 2021
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Director

Relationship

PatientSafe Solutions is outstanding as a company, and they are very in tune with our needs and...

Sep 2021
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Manager

Other Observations & Comments

I would not buy PatientTouch Communications again. The way we use it is not how its functionality is...

Aug 2021
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Manager

Service and Support

PatientSafe Solutions absolutely keeps their promises. They are struggling a little bit with the...

Aug 2021
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Manager

ROI / Cost (care and feeding)

I definitely do not feel nickel-and-dimed. PatientSafe Solutions is very generous with us.

Aug 2021
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Manager

Service and Support

I struggle with PatientSafe Solutions' support. It is infuriating at times when we are trying to fix...

Aug 2021
||
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Manager

Future Outlook

I am hoping that our satisfaction with PatientTouch Communications will go up, but with the...

Aug 2021
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Manager

ROI / Cost (care and feeding)

When it comes to patient safety and patient and staff satisfaction, there is a lot of value in the...

Aug 2021
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Manager

Functionality and Upgrades

PatientSafe Solutions definitely needs to think of their own middleware solution instead of relying...

Aug 2021
||
(0)
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Manager

Functionality and Upgrades

PatientTouch Communications’ user interface might need some sprucing up to make it easier for staff...

Aug 2021
||
(0)
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Manager

Functionality and Upgrades

We would love to have the capability to add other platforms for communication and patient safety...

Aug 2021
||
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Manager

Relationship

The Vocera buyout causes a little bit of anxiety on our end. We have a product that has only been...

Aug 2021
||
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