Edge
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship

We are trying to get the most up-to-date version of the product, but Vocera keeps pushing off the...

Jan 2023
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Director

Functionality and Upgrades

We have some core pieces within Edge that are not being used very much. Edge is our core platform...

Jan 2023
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Director

Functionality and Upgrades

Edge is simple to use, and that is huge for us. From a platform perspective, Edge is amazing for...

Jan 2023
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Director

Other Observations & Comments

We have support from Vocera, but we have had issues in the past weeks with getting the appropriate...

Jan 2023
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Director

Lessons Learned

Vocera charges us for everything, so customers of Vocera should look at expanding the product for...

Jan 2023
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Director

Functionality and Upgrades

Edge is a great product. It works very well, and our staff and client base are actually very happy...

Dec 2022
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Director

Functionality and Upgrades

There are some issues with some of the scalability of Edge. There are also some limitations in the...

Dec 2022
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Director

Implementation and Training

Vocera gave us a good amount of canned training materials, but people tend to customize the...

Dec 2022
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Director

Service and Support

Vocera is very supportive when we are doing upgrades. Vocera also answers very quickly when we open...

Dec 2022
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Director

Relationship

We have regular calls with Vocera, and our project manager is pretty good about letting us know...

Dec 2022
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Director

Future Outlook

There are some really specific workflow issues that Edge has, but if Vocera is open to taking some...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has some unique features that other similar solutions don't have.

Dec 2022
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Analyst/Coordinator

Relationship

When we have to do upgrades, it takes a long time to get things scheduled. Vocera doesn’t seem to...

Dec 2022
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Analyst/Coordinator

Relationship

We recently changed some of our configurations with regard to our EMR go-live date, and although...

Dec 2022
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Analyst/Coordinator

Service and Support

When we have a question or a concern, we can always get ahold of someone from Vocera very quickly....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I would suggest that Vocera offer more in-depth options for the system. We have been waiting for...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The system gives us patient alerts and alarms. For example, our nurses can receive low heart rate...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

In the system's current reporting model, we can pull different reports on the alarm notifications...

Nov 2022
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Analyst/Coordinator

Relationship

Vocera makes us feel like a long-time customer. Our contact has been great and has made us feel welcome....

Oct 2022
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Analyst/Coordinator

Service and Support

There has been a change in the support since Vocera bought PatientSafe Solutions. There has been a...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is not designed for our kind of hospital, so there are some things that changed, and...

Oct 2022
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Manager

Service and Support

It would be nice if it were easier to access Vocera’s customer support team. My team has to get one...

Sep 2022
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Manager

Functionality and Upgrades

The benefit of the product is its hands-free capabilities. That has been Vocera's biggest success...

Sep 2022
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Analyst/Coordinator

Technology

At a high level, our experience has been positive. Overall, the app is stable. There is no downtime....

Sep 2022
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Analyst/Coordinator

Service and Support

When Vocera bought out PatientSafe Solutions, the buyout wasn't smooth. The support team basically...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training was good when we implemented the solution. But after that, when I had issues or...

Sep 2022
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Analyst/Coordinator

Relationship

The vendor doesn’t reach out to me unless I reach out to them. I get along great with our account...

Sep 2022
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Analyst/Coordinator

Future Outlook

Once we can get a user in, the app mostly works. And I think the vendor may be paying their support...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor’s communication strategy works well. Our only issues are that we don’t know whether and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We use Edge for any and all of our phone calls, and we like it a lot.

Jul 2022
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Manager

Relationship

We only hear from Vocera when we have problems. We never hear from them otherwise. They do not go...

Jul 2022
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Manager

Service and Support

We reach out to the vendor for different updates or customer requests, and a lot of things fall by...

Jul 2022
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Manager

Interfacing and Integration

Vocera informs us that they are able to integrate with other vendors, but it ends up not being an...

Jul 2022
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Manager

Functionality and Upgrades

The solution's capabilities for analysts are very limited. The analysts would like the ability to...

Jul 2022
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Manager

Service and Support

Vocera’s communication could be better. When they are undergoing changes in staffing or logistics,...

Jul 2022
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Manager

Service and Support

We have had an issue with logging in to the product. The issue is complicated; Vocera says that it...

Jul 2022
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Manager

Functionality and Upgrades

We receive some emails as a sort of an alert system with Vocera, but the emails are not effective....

Jul 2022
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Manager

Service and Support

The phone support from Vocera seems to be negligent. We can put in a ticket for an issue, but I...

Jul 2022
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Manager

Service and Support

Vocera’s support team's quality could be better, specifically if they could respond quicker....

Jul 2022
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Manager

Implementation and Training

The implementation with Vocera was a little difficult due to the varied levels of time that people...

Jul 2022
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Manager

Service and Support

Vocera doesn't have a training team, and our customer success person wears multiple hats. Building...

Jul 2022
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Manager

Implementation and Training

During the implementation, Vocera was engaged, and they were very knowledgeable. Our biggest...

Jul 2022
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Manager

Functionality and Upgrades

Edge is an intuitive product that isn't difficult to use. The communication platform is pretty straightforward....

Jul 2022
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Manager

Implementation and Training

The end user instruction leaves much to be desired. Because of that and because of the way one of...

Jul 2022
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Manager

Relationship

Vocera does a pretty good job at partnering, and they do not nickel-and-dime us. Vocera finds out...

Jul 2022
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Manager

Functionality and Upgrades

The Edge app is easy to navigate and use. Our end users don’t understand how to use it very well,...

Jul 2022
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Manager

Relationship

We don’t know what Vocera’s vision is. The vendor is not communicative about how they are planning...

Jul 2022
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Manager

Future Outlook

I suspect our satisfaction to go up over the next year because Vocera seems to be making...

Jul 2022
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Manager

Implementation and Training

Our dissatisfaction with the implementation stemmed from a problem we inherited based on...

Jul 2022
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Manager

Service and Support

We have trouble getting timely support from Vocera, and that is frustrating for my team. Sometimes,...

Jul 2022
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Manager

Other Observations & Comments

Even though we have had our problems, Vocera eventually addresses our issues. Vocera just takes a...

Jul 2022
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Analyst/Coordinator

Relationship

I have not had any problems with Vocera keeping promises. We got what we expected. Vocera partners...

Jun 2022
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Analyst/Coordinator

Future Outlook

Vocera's product is fine. I haven’t had many issues with it, and there is nothing wrong with the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I want the option to escalate alerts myself and the ability to manage who gets what alerts instead...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Vocera has one individual doing the upgrades, and that is very odd. Once the vendor gets more staff...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Edge has good and bad to it, but I don't see any other software that is as robust as Vocera's.

Jun 2022
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Analyst/Coordinator

ROI / Cost

The solution is costly. The cost is definitely a little too high, but we haven't gotten too many...

Jun 2022
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Analyst/Coordinator

Relationship

With Stryker acquiring Vocera, there are a lot of moving pieces on the business side that the vendor...

Jun 2022
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Analyst/Coordinator

Service and Support

Edge needs more monitoring on the support side. Sometimes, servers go out of sync, and I wish the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We had a different solution for clinical communication previously, and the difference between that...

May 2022
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CIO

Other Observations & Comments

We have helped show other organizations how to use the product, and that has just been a thrill. I...

May 2022
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Analyst/Coordinator

ROI / Cost

Without what the solution has done for us, we would be a lot less efficient. We would be lost...

May 2022
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Analyst/Coordinator

Service and Support

Whenever we have a problem, we are offered a really great solution by Vocera. They have been really...

May 2022
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Analyst/Coordinator

Implementation and Training

The implementation services have been very good. We have update calls, and we go over the version...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Edge is so easy to use. Anyone who knows how to use a smartphone or iOS device can use Edge. It is a...

May 2022
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Analyst/Coordinator

Relationship

I don't currently know what the vendor’s vision is. I am not getting the same amount of...

May 2022
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Analyst/Coordinator

Service and Support

We haven’t talked to any vendor executives since the implementation. I have never really had a...

May 2022
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CIO

Other Observations & Comments

Our new EMR vendor has a clinical communication product, but they don't have any VoIP products. I...

May 2022
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CIO

Relationship

We have accomplished what we originally wanted to accomplish with the product. The president of...

May 2022
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Manager

Service and Support

Vocera’s team is generally very responsive. For the customer support model, they are in a state of...

May 2022
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Manager

Functionality and Upgrades

The nurse call integration was great when we first started using the product, but that integration...

May 2022
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Manager

Functionality and Upgrades

I wish we had a different product because Vocera doesn't work great, it requires a lot of steps for...

May 2022
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Manager

Future Outlook

I am looking forward to Vocera’s partnership with Stryker. There is some great potential in the...

May 2022
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Nurse

Service and Support

Vocera is slow to get out product enhancements. We haven't upgraded the solution in a long time. A...

May 2022
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Nurse

ROI / Cost

I like that we can pull reports from the system. The solution's mobile app for physicians and nurses...

May 2022
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Nurse

Functionality and Upgrades

Edge is very easy to use and to train users on. The system and its nursing flow sheet are very...

May 2022
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Nurse

Functionality and Upgrades

It would be nice to have more canned reports based on things that we have already built into the system....

May 2022
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Nurse

Service and Support

During the COVID-19 pandemic, the vendor created reports for COVID-19 indicators. We aren't using...

May 2022
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Director

Service and Support

I wouldn’t necessarily purchase Edge again. That is unfortunate because when we first implemented...

Apr 2022
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Director

Service and Support

We have had multiple ongoing support issues since the merger with Vocera. Our end users have lost...

Apr 2022
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Director

Functionality and Upgrades

Edge is really nice. There are a lot of ways that we can customize it for our workflows in terms of...

Apr 2022
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Director

Functionality and Upgrades

A lot of the complaints we get from our end users are about how heavy the Edge device is, but that...

Apr 2022
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Director

Other Observations & Comments

The implementations and upgrades are not 100% what I would like to see, but they are really good.

Apr 2022
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Director

Service and Support

PatientSafe Solutions was better at proactive service. Vocera is not very proactive.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Vocera Edge is mostly a communication device within our organization. Other organizations that we...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

Upgrades in Vocera Edge tend to be hard for us. They create some downtime, and that is always...

Mar 2022
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Manager

Other Observations & Comments

Our specialty facility liked Vocera Edge, but if I were choosing again, I would have to compare the...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor is not keeping all their promises, and they don't deliver in a timely manner when they...

Feb 2022
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Analyst/Coordinator

Relationship

We typically don't get information from PatientSafe Solutions for go-lives or appropriate updates...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting features need to be much more robust.

Feb 2022
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