The Vocera Platform Commentary
Filtered view: (Acute)

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Loyalty

Vocera is a monopoly, so there is no competitor. But if I had a choice, I would not choose Vocera if...

Mar 2024
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Manager

Relationship

The only Vocera executive we hear from is the person selling the product. Other than them, we never...

Mar 2024
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Manager

Relationship, Product

The biggest challenge with The Vocera Platform is its very outdated wireless technology. That...

Mar 2024
||
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Manager

Product

The Vocera Platform is a badge that we talk to and give voice commands to, and that functionality...

Mar 2024
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Manager

Relationship, Value

If healthcare vendors aren’t committed to having a high-quality product, they are going to struggle...

Mar 2024
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Manager

Relationship, Product

When I started, we were a facility of a certain size, but now we have nearly doubled that. With...

Mar 2024
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Manager

Culture

Due to certain circumstances with the vendor, there was one point when we needed to purchase several...

Mar 2024
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Manager

Product

The solution is still as integral as ever. We are happy with the solution itself. We have had the...

Mar 2024
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Manager

Relationship

We are very disappointed with Stryker. Things haven't been the same since they acquired Vocera....

Mar 2024
||
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Manager

Culture

I would like to do a proof of concept with Vocera's Edge product. We have been telling the vendor...

Mar 2024
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Manager

Relationship, Operations

Vocera used to have a quarterly user conference. They haven't had a quarterly user virtual...

Mar 2024
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Manager

Relationship, Product

We have a few issues with Vocera. They have some bugs that they haven't been able to fix for a year....

Mar 2024
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Analyst/Coordinator

Operations, Product

The platform is fairly easy to use. There are some bumps with the caregiver experience, but from...

Feb 2024
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Analyst/Coordinator

Product

I want fewer issues with the failovers. We do have a couple of issues where small changes can cause...

Feb 2024
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Analyst/Coordinator

Culture, Value

The vendor has been pretty good at keeping us from having to be overcharged on a lot of their services....

Feb 2024
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Analyst/Coordinator

Product, Value

With The Vocera Platform, things are status quo. We have had no major outages. The functionality we...

Feb 2024
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Analyst/Coordinator

Relationship

We have had a problem with Vocera for a while, and we still do not have a resolution. However, I...

Feb 2024
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Analyst/Coordinator

Value

Vocera charges for everything as far as hardware goes, and the cost is insane.

Feb 2024
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Analyst/Coordinator

Relationship

Vocera’s upgrades are pretty good, but the support quality depends on which team we get. We have...

Feb 2024
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Analyst/Coordinator

Product

Everybody hates The Vocera Platform. The nurses don't like it, and the staff members in the ER, ICU,...

Feb 2024
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Director

Relationship, Product

The Vocera Platform’s biggest strength is being able to talk to the nurse directly who has a...

Feb 2024
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Director

Product

A unique idea and recommendation to the vendor would be in conjunction with the panic button. When...

Feb 2024
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Director

Loyalty, Product

We had great difficulty using the app. The app certainly could be improved. Maybe this problem is...

Feb 2024
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Director

Product

The biggest challenge we are facing with our communication strategy is fully adopting The Vocera...

Feb 2024
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Director

Product

The biggest challenge we face with Vocera is a lack of integration. Vocera has voice badges, but we...

Feb 2024
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Director

Relationship

Vocera and I work closely together, and I feel I can call them anytime and ask them anything, either...

Feb 2024
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Director

Culture, Value

Everything was as expected with Vocera. I was aware of every little thing we were charged for, and I...

Feb 2024
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Director

Product

The Vocera Platform is integrated with Mindray, which does secondary alarm management. Everything is...

Feb 2024
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Director

Operations

Vocera’s software is excellent, and with the proper training and the right education, a clinician...

Feb 2024
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Director

Relationship, Operations

Vocera was setting up a meeting to review analytics and see how things were going, and they reached...

Feb 2024
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Director

Relationship, Operations, Product

The ease of use varies with clinicians based on how they use the product. I don't think it is fair...

Feb 2024
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Director

Product, Value

The Vocera Platform has secondary alarm management, and I can't predict how many lives we are saving...

Feb 2024
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Nurse

Product

The system is not integrated with our EMR, so we communicate through our secure messaging system as...

Feb 2024
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Nurse

Product

Vocera has a lot of different tools to offer. Sometimes the end users have a complex time knowing...

Feb 2024
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Nurse

Product

I really like The Vocera Platform a lot. I like the ease with which users can connect with others...

Feb 2024
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Nurse

Loyalty, Relationship, Product

There are some improvements that we really want, and we know the vendor has them. It is up to us to...

Feb 2024
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Director

Relationship

Since the acquisition by Stryker, Vocera has not kept their promises much. There have been changes...

Jan 2024
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Director

Relationship

Vocera's support has gotten worse since the acquisition. The support team is not as prompt to...

Jan 2024
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Director

Product

The Vocera Platform’s biggest strength is its integration between the push-to-talk badges with the...

Jan 2024
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Director

Relationship, Product

There seems to be a lack of new features, especially in the secure texting platform. I understand...

Jan 2024
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Director

Product

The ease of use of the secure texting solution is a little complicated. And as we tie more systems...

Jan 2024
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Director

Relationship

Vocera’s support engineers need to be more knowledgeable about the products and consistent in that...

Jan 2024
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Manager

Relationship, Product

The biggest challenge with The Vocera Platform is getting the network set up correctly. When we are...

Jan 2024
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Manager

Relationship

We have a contact person from Vocera who helps us a great deal, so this person makes sure the wheels...

Jan 2024
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Manager

Culture, Loyalty

There are things that we have to buy, and Vocera is really good about working with us in certain...

Jan 2024
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Manager

Product, Value

I like The Vocera Platform because it gives us the flexibility of finding staff and provides an...

Jan 2024
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Manager

Relationship

Our Vocera account manager is usually very hands on and involved. They host a regular meeting where...

Jan 2024
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Manager

Product

There are no visual cues in the system for commands, so naturally, we don’t know the exact voice...

Jan 2024
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Director

Culture, Value

We would like to see improvement in the licensure cost with Vocera to accommodate a site license...

Dec 2023
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Director

Relationship, Operations

Our Vocera contact does a nice job of notifying us when things are approaching the end of service....

Dec 2023
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Manager

Relationship

Vocera has strong customer support. I have never had a question that I asked them go unresolved, no...

Nov 2023
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(0)
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Manager

Product

Vocera could improve their devices. They have different models, but the model we use isn't the...

Nov 2023
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Manager

Product

The Vocera Platform devices are fairly easy to lose if people aren’t being accountable for them. The...

Nov 2023
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Manager

Product

The devices are fairly easy to use and to integrate with other things. My facility holds the devices...

Nov 2023
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Manager

Value

Vocera charges quite a bit for different things like services and additional parts. They charge us...

Nov 2023
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Nurse

Product

The system's biggest strengths are its ease of use and communication capabilities. A nurse on the...

Nov 2023
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Nurse

Relationship

We have very good support from our on-site Vocera representative. They go above and beyond. The...

Nov 2023
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Nurse

Relationship, Operations

Sometimes there is a disconnect with Vocera whenever we have upgrades in terms of getting the...

Nov 2023
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Manager

Culture

Vocera needs to not license everything per area. For example, we are paying for the login license,...

Nov 2023
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Manager

Relationship

The support from Vocera is wonderful, and the vendor really does work with us on that part. They are...

Nov 2023
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Manager

Product

I definitely like the ability that we have to communicate with the Vocera devices. If there is a...

Nov 2023
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Manager

Operations, Product

The ease of use on the Vocera device unfortunately depends on the age of the person using it. The...

Nov 2023
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Analyst/Coordinator

Relationship, Product

There are a few different little things that Vocera could do in their app to make things run more...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The biggest strength of The Vocera Platform is probably the versatility of having different options...

Oct 2023
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(0)
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Manager

Product

The biggest challenge with Vocera is their lack of an on-call scheduling platform. That is hindering...

Oct 2023
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(0)
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Manager

Value

Vocera’s devices are a little pricey, but the quality is excellent.

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

We work really well with Vocera, and they are one of the top vendors that I have worked with. The...

Sep 2023
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Manager

Product

The reporting in The Vocera Platform is atrocious, and there is some clunkiness in the voice...

Sep 2023
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(0)
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Manager

Operations

I attended a Vocera training session, and it was highly informative and very beneficial....

Sep 2023
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(0)
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Manager

Product

There is room for improvement in The Vocera Platform, but overall, we are pretty satisfied and happy...

Sep 2023
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(0)
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CTO

Product

Vocera's product integrates well with our telephony and all the platforms. And it is cool that...

Sep 2023
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(0)
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CTO

Operations

With implementations, the vendor has a significant delay before they can engage. They are just...

Sep 2023
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Manager

Loyalty, Product

The product is meeting our needs. The issue with it when it was rolled out for the facilities here...

Sep 2023
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(0)
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Manager

Product

The product is quick and concise, and the staff is able to read things or hear things be enunciated...

Sep 2023
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(0)
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Manager

Culture, Relationship

We have a very good relationship with Vocera. We have a good project manager on their side that we...

Sep 2023
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(0)
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Nurse

Product

The product works very well, but the speech recognition is not 100%. The system sometimes doesn’t...

Sep 2023
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Nurse

Relationship, Operations

During our last upgrade, an executive was on our calls, and that was amazing.

Sep 2023
||
(0)
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Nurse

Relationship

The product does what it needs to, and we like hands-free communication. The vendor’s support team...

Sep 2023
||
(0)
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CIO

Value

The Vocera Platform is a curse because it is expensive, and we have to keep the badges. Tracking and...

Sep 2023
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(0)
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Manager

Relationship

Vocera does what they claim they are going to do, and the support team is very responsive. Vocera is...

Sep 2023
||
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Manager

Relationship

Since we have fallen behind on versions, we have been struggling a lot with Vocera’s support. Vocera...

Aug 2023
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Manager

Relationship

Vocera is responsive. They jump in on anything, and we have gotten a lot of knowledge from them....

Aug 2023
||
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CTO

Loyalty, Relationship

Vocera is going in the same direction as a lot of other vendors. Vocera's purchase of Extension...

Jul 2023
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(0)
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CTO

Value

The big challenge I have with Vocera is that the cost of a voice license on their device is hundreds...

Jul 2023
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(0)
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Analyst/Coordinator

Value

The Vocera Platform isn't very secure, and its quality isn't what we expect from a...

Jul 2023
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(0)
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Director

Relationship, Product

The Vocera Platform has a very solid, customer-faced design. The solution is reliable, and the...

Jun 2023
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Director

Relationship

Something that Vocera could improve is their development and listening. The vendor relies too...

Jun 2023
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CMIO

Operations

A lot of people felt like they got the initial training and then were left to do training their own...

Jun 2023
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(0)
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CMIO

Product

The ease of use for the end users is where we have some challenges. That is partially our fault...

Jun 2023
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CMIO

Loyalty

We are trying to figure out how we fit into Vocera’s road map. Edge is Vocera's go-to, future...

Jun 2023
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(0)
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CMIO

Loyalty, Relationship

We are reinvestigating our relationship with Vocera to see whether the vendor can continue to be our...

Jun 2023
||
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CMIO

Loyalty

At this point, the product is part of our long-term plans because switching from one platform to...

Jun 2023
||
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CMIO

Culture

When we emphasized how challenged we were, Vocera came to us and brought some extra resources to...

Jun 2023
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Manager

Operations

During our implementation, we struggled a lot with Vocera. We had problems with communication,...

May 2023
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Manager

Relationship, Product

Vocera requires customers to obtain support by opening our application servers, and that is not okay...

May 2023
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(0)
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Manager

Product, Value

The biggest benefit of the system is that it is largely hands free.

May 2023
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(0)
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Manager

Product

The product’s voice recognition is subpar compared to what clinicians are accustomed to using on...

May 2023
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(0)
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Manager

Operations

The implementation went really well, but the vendor needs to do more work on their actual hardware...

May 2023
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(0)
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Manager

Culture, Value

At one point, we wanted to test some of the vendor’s new models without implementing them. We said...

May 2023
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(0)
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Manager

Value

People need to know that once they buy into the Vocera network, they will spend so much money that...

May 2023
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(0)
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Manager

Loyalty, Value

Ever since Stryker took over Vocera, they have forced anybody using the Vocera ecosystem to start...

May 2023
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(0)
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Manager

Product

The Vocera Platform doesn't interact with our billing system and scheduling system like we were told...

May 2023
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(0)
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Manager

Operations, Product

The Vocera Platform is very self-explanatory and easy to use when we are set up. We can have...

May 2023
||
(0)
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Director

Relationship

The support is good. Vocera provides us with a contact who we have a regular call with. The last...

May 2023
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(0)
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Director

Value

We pay a very high price for The Vocera Platform. There could be more functionalities for the money...

May 2023
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(0)
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Director

Culture

We were promised certain functionalities in the beginning after we bought The Vocera Platform, and...

May 2023
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(0)
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Director

Relationship, Product

From a communications standpoint, Vocera partners with Nuance, but the voice recognition...

May 2023
||
(0)
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Director

Product

Our biggest challenge is physician adoption, but that is not because of Vocera. We require security...

May 2023
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(0)
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CIO

Loyalty

The products we have today aren’t as robust as we need when it comes to having a connected device...

May 2023
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(0)
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CIO

Relationship

Vocera is not proactive. They are reactive in that we have to tell them when something is wrong. We...

May 2023
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(0)
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Analyst/Coordinator

Operations

The implementation was generally very well orchestrated and executed. When we wanted to upgrade the...

May 2023
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(0)
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Analyst/Coordinator

Product

The navigation within the platform could be worked on. As we get deeper down into the admin aspect...

May 2023
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(0)
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Analyst/Coordinator

Loyalty

We are going to be migrating to Vocera’s Edge platform soon because we want to be cloud based. That...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We actually have regular meetings with our salesperson and one of the higher-up support people. It...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

We like the ease of access in The Vocera Platform. With proper training, the system becomes a very...

May 2023
||
(0)
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Analyst/Coordinator

Product

For the most part, Vocera has done pretty well with the platform. The system has had some little...

May 2023
||
(0)
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Manager

Relationship, Product

I have found that clinical network devices have really bad software at the bottom of them, no matter...

Apr 2023
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(0)
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Manager

Loyalty, Relationship

Vocera is committed to trying to solve problems. They were recently acquired by a much larger...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Vocera's system is a hands-free system, and it works quite well. It doesn't really have a competitor...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor used to be very proactive, but they stopped doing that for some reason.

Apr 2023
||
(0)
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Nurse

Product

The upgrade added capabilities for the nurse call system, and that was great. Now when somebody uses...

Apr 2023
||
(0)
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Nurse

Relationship, Operations

When we did our upgrade planning testing, the Vocera tech assigned to us jumped on the meeting...

Apr 2023
||
(0)
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Nurse

Loyalty, Product

The areas of improvement are things that Vocera is already working on, such as smaller, handier...

Apr 2023
||
(0)
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Nurse

Product

The accuracy of the product is Wi-Fi dependent, so it doesn't really depend on Vocera's badge. If...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We got Vocera's product because our nursing staff wanted to do hands-free communication. We wanted...

Apr 2023
||
(0)
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Manager

Product, Product

The Vocera Platform is easy for our IT staff to configure, and our nurses can easily solve problems...

Apr 2023
||
(0)
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Manager

Product, Product

Caller ID functionality doesn't really exist in The Vocera Platform. If someone calls me through the...

Apr 2023
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Analyst/Coordinator

Culture, Culture, Value, Value

We have no new technology. We have to go and research on our own to see what is out there. We can...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Vocera’s customer service team has been stellar up until now. Vocera’s ongoing phone and web support...

Apr 2023
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Analyst/Coordinator

Product, Product

We don't have a lot of positive things to say about Vocera. There is no integration with our other...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Anytime we have issues, we reach out to Vocera, and they contact us in a timely manner to try to...

Apr 2023
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VP/Other Executive

Operations, Operations

We had a person helping us implement things at our facility, but that person left. Once the...

Apr 2023
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Analyst/Coordinator

Operations, Product

I like The Vocera Platform. It is great, and I can’t complain. However, I have not had the training...

Apr 2023
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Analyst/Coordinator

Product

I know of a couple of users that have issues with The Vocera Platform because they have an accent or...

Apr 2023
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Analyst/Coordinator

Operations, Product

Our upgrade in The Vocera Platform went great. I was happy with the way Vocera helped me out. I am...

Apr 2023
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Analyst/Coordinator

Relationship

Vocera’s support team is very attentive to issues that come about. Our service advisor is very sharp...

Apr 2023
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Manager

Product, Product

I like that the product is hands free. I also like the ease of assignments. We can schedule our...

Apr 2023
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Manager

Product, Product

We don't use the product’s text option at all. The keyboard is so tiny that it is very difficult to...

Apr 2023
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Manager

Product, Product

A lot of the buttons on the products break, so we have had quite a few that we had to send back, but...

Apr 2023
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Manager

Product

The Vocera Platform is pivotal for us to be able to keep our call manager upgraded. The big push for...

Apr 2023
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Manager

Product

The user interface is not the cleanest and easiest to understand. The interface problem might be...

Apr 2023
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Manager

Relationship

Compared to other vendors that I have dealt with, Vocera is by far the most responsive to open...

Apr 2023
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Director

Product

I like the product because I can send alerts to the right person at the right time, and that is...

Apr 2023
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Director

Product

I like how easy it is to use the product’s user interface and maintain the application.

Apr 2023
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Director

Operations

The vendor needs to have more implementation support. The vendor seems to have a limited number of...

Apr 2023
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