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Inpatient Rehabilitation (MediLinks)
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Mark Allphin
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KLAS Research Director - Mark Allphin
 
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User Commentary

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Analyst/Coordinator

We don’t have as much change on the inpatient side of WellSky, but there are not many change...

Sep 2021
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Analyst/Coordinator

WellSky is proactive when it comes to regulation changes, but when WellSky encounters and fixes an...

Sep 2021
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(0)
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Analyst/Coordinator

WellSky keeps their promises when trying to get a new client, but they are iffy on keeping promises...

Sep 2021
||
(0)
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Analyst/Coordinator

If a WellSky service desk employee cannot fix a problem, the issue usually ends up going to an...

Sep 2021
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(0)
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CIO

For WellSky’s inpatient product, our PPS module is spot on. It is regulatory created, and the score...

Jul 2021
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(0)
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CIO

Since the product is a niche system, the only thing we truly integrate from our EHR is some of the...

Jul 2021
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(0)
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CIO

I think the newer versions of the inpatient product are easier. The product could also use some sort...

Jul 2021
||
(0)
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CIO

There is some room for improvement in WellSky’s support. They switched to a new call-center type...

Jul 2021
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(0)
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CIO

I have been on focus groups with the president of the company. The group has included people from...

Jul 2021
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(0)
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CIO

I have talked to a few other rehab areas, and inpatient scheduling is something to absolutely get...

Jul 2021
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(0)
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CIO

The only lesson I learned with WellSky is to keep up with updates because they will make life...

Jul 2021
||
(0)
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CIO

WellSky is good at taking in client feedback. They are good at listening to what the client wants...

Jul 2021
||
(0)
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CIO

We would not be able to do what we do with an out-of-the-box EMR system, especially the schedulers....

Jul 2021
||
(0)
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CIO

There is always the opportunity for growth. Unfortunately, with so many of the big box EMRs, it is...

Jul 2021
||
(0)
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CIO

Part of due diligence in IT is always seeing what else is out there to continue doing demos and see...

Jul 2021
||
(0)
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VP/Other Executive

WellSky's system is not a Cadillac like other EMRs are, but WellSky's system is very much ahead of...

Apr 2021
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(0)
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Director

Our implementations with WellSky went extremely smoothly. We are still in the process of getting...

Apr 2021
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(0)
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Director

The staff members at WellSky are very attentive to us and eager to improve their product. They do a...

Mar 2021
||
(0)
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Director

We were using a homegrown, hybrid scheduling system that was mostly on paper with a bit on the...

Mar 2021
||
(0)
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Director

WellSky's solution has allowed us to be more efficient with our billing. We have taken manual...

Mar 2021
||
(0)
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Director

The vendor definitely doesn’t nickel-and-dime for everything. They are very easy to work with. They...

Mar 2021
||
(0)
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Director

The vendor's support teams are available, and they try to stay up on what customers want. The vendor...

Mar 2021
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(0)
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Director

The system is rehab driven versus hospital driven. We use the scheduling tool and not the...

Mar 2021
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(0)
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Director

The vendor could improve the speed of the system. It needs to be faster. It would also be nice to...

Mar 2021
||
(0)
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Director

The system makes scheduling a lot more efficient. In the beginning, the product was used for...

Mar 2021
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(0)
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Manager

The vendor's service is proactive. They keep us aware of upgrades, do monthly maintenance, and keep...

Mar 2021
||
(0)
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Manager

As we have progressed further with the software, we haven't needed to deal with the vendor...

Mar 2021
||
(0)
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Manager

The vendor provides me with the outcomes measures I need and desire. While they do provide...

Mar 2021
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(0)
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Manager

I have yet to receive a true ROI with the product. From a compliance standpoint, I feel much safer...

Mar 2021
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(0)
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Manager

I would recommend the system. It has excellent reporting functions and education for legislative and...

Mar 2021
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(0)
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Manager

The vendor really just needs to make the system more user friendly for the end users. It needs to...

Mar 2021
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(0)
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Manager

WellSky keeps 90% of their promises. We were asking for an ROI from the initial purchase, and we...

Mar 2021
||
(0)
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Manager

I would love to see automatic upgrades on the system. I know they exist. Automatic upgrades would...

Mar 2021
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(0)
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Manager

The vendor provides excellent Medicare training to our facilities. They keep us up to snuff on the...

Mar 2021
||
(0)
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Manager

The product is not well received by our end users. From an administrative standpoint, I love all the...

Mar 2021
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(0)
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Manager

The system is integrated with our host system. We are paying for every component of that...

Mar 2021
||
(0)
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Manager

The reporting functions in the system are excellent. Since we have been on the system, there has...

Mar 2021
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(0)
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Manager

We fill out written cases for the vendor's support. Those tickets are hit or miss. The support...

Mar 2021
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(0)
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Director

The WellSky product has been really life changing. There are unbilled accounts that I have been able...

Jan 2021
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(0)
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Director

There isn't anything WellSky could do to improve at this time. There are no glitches that haven't...

Jan 2021
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(0)
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VP/Other Executive

We really like WellSky Rehabilitation. It keeps track of things for us. We used to work in another...

Nov 2020
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(0)
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VP/Other Executive

Nothing with the vendor has really changed during the COVID-19 crisis. They have been supportive,...

Nov 2020
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(0)
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VP/Other Executive

We struggle with getting our implementations quite right with the system. The implementations take...

Nov 2020
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(0)
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VP/Other Executive

The vendor came on-site and did all of our training. They did a really great job. We had superusers.

Nov 2020
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(0)
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VP/Other Executive

There are a couple of things that we thought the system would be able to do for us but that we...

Nov 2020
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(0)
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VP/Other Executive

Overall, the product is solid and very easy to use. The end users really like the system. It meets...

Nov 2020
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(0)
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VP/Other Executive

The vendor's support is pretty good, but the vendor isn't super proactive. We have to reach out to...

Nov 2020
||
(0)
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VP/Other Executive

If we didn't find value in the system, we wouldn't keep it. The vendor has done what we expected...

Nov 2020
||
(0)
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