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Sentri7 Drug Diversion Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship, Product

Things with Sentri7 Drug Diversion have been really good. Wolters Kluwer has made some really great...

Jun 2024
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Manager

Product

I have had a few reeducation sessions with nurses based on statistics that I have found. If nurses...

Jun 2024
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Manager

Loyalty, Relationship, Operations

Since Invistics has been bought out, I have been in a couple of meetings where Wolters Kluwer has...

Jun 2024
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Manager

Relationship

Regarding customer service, when we have to email Wolters Kluwer’s customer support people, they are...

Jun 2024
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Director

Culture

We had lots of frustration about Invistics being able to meet the terms of our contract, but once...

Apr 2024
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Director

Loyalty, Relationship

The improvements that Wolters Kluwer has made since the acquisition have been really awesome, and...

Apr 2024
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Director

Loyalty, Operations

I have always liked the data from an Invistics analytics standpoint, but it is just never user...

Jan 2024
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Director

Product

The product helps identify practice issues for the institution that we need to work on. We have...

Jan 2024
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Analyst/Coordinator

Product

The solution can monitor the full chain of custody of medications from the moment the medications...

Jan 2024
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Analyst/Coordinator

Product

The solution should use the data it gathers to do more than drug diversion prevention.

Jan 2024
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Analyst/Coordinator

Relationship

The vendor should make sure their support staff continues to be strong even after the acquisition by...

Jan 2024
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Director

Relationship, Product

Invistics is responsive to our concerns, or they at least listen, but the actions don't always line...

Sep 2023
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Director

Operations

When we implemented Flowlytics, there wasn't a whole lot of end-user, real-life training. Overall,...

Sep 2023
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Director

Product

We have not even considered expanding our access to Flowlytics because it is not very intuitive for...

Sep 2023
||
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Director

Product

Flowlytics provides us with so much real data that we would not have had at our fingertips without a...

Sep 2023
||
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Director

Relationship

Invistics will let us know when there is an issue with data not crossing over, and they give us...

Sep 2023
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Director

Relationship

We are a smaller hospital, but the executives at Invistics have definitely engaged with us. They...

Sep 2023
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Director

Product

With Flowlytics, we have a more robust ability to see into risk and risky behaviors that we maybe...

Sep 2023
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Analyst/Coordinator

Culture

One of the great things I like about this product is that there is no charge per user. A lot of...

Sep 2023
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Analyst/Coordinator

Operations

The vendor’s intent is a train-the-trainer approach, which is perfectly acceptable. The vendor is...

Sep 2023
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Analyst/Coordinator

Culture

Some of the things that we were sold on were roughly in the planning stages. Those things eventually...

Sep 2023
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Analyst/Coordinator

Product

Flowlytics can be used in a myriad of different ways. If we want to run the system as...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Any product manufacturer tries to come up with new innovative ways to do something with their...

Sep 2023
||
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Analyst/Coordinator

Relationship

The vendor has excellent customer service. They keep the majority of their timelines, and they...

Sep 2023
||
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Analyst/Coordinator

Relationship

The vendor finds things before I find them. Usually, we would find those things eventually because...

Sep 2023
||
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Analyst/Coordinator

Product

I can see how someone would look at this product and just get lost immediately, even though it is...

Sep 2023
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Analyst/Coordinator

Relationship

We have such a great working relationship with the vendor because of our long history. It isn't hard...

Sep 2023
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Manager

Product

I don't trust the data coming from Flowlytics. I find statistical anomalies, which make it difficult...

Jul 2023
||
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Manager

Product

Our people think that Invistics is not clear on what they need to give us. We are told that there...

Jul 2023
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Manager

Product

We want everything to be interoperable, but we have issues with our EMR, our pumps, and our data. We...

Jul 2023
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Manager

Product

On the anesthesia side, there are frequent instances of downtime, and there is a delay in getting...

Jul 2023
||
(0)
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Manager

Product, Value

Overall, Flowlytics is not very user friendly. After using the system for quite some time, it sort...

Jul 2023
||
(0)
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Manager

Relationship

I had an instance where I didn't get an answer from the support team despite multiple emails, and I...

Jul 2023
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Manager

Relationship

I have no issue reaching out to Invistics’ CEO if I need to.

Jul 2023
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Manager

Relationship, Product

The biggest thing I would say for future customers to do is make sure they have internal IT support...

Jul 2023
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