Epic, Galen Healthcare, Chartis Group Win 2021 Overall Best in KLAS Awards

SALT LAKE CITY, UT, February 2, 2021 – Epic was named the top Overall Software Suite for the eleventh consecutive year in the Best in KLAS 2021 Software & Services report, released today, which reports on the top vendors for 2020. Epic was also named the top Overall Physician Practice Vendor. Galen Healthcare Solutions was named the top Overall IT Services Firm. The Chartis Group earned the award of top Overall Healthcare Management Consulting Firm, edging out last year’s winner, Accenture. A full list of winners can be found here. 

Best in KLAS 2021 Software & Services recognizes the leading vendors for solutions, services and management consulting offered in the United States. The Global Best in KLAS 2021 report, released concurrently, recognizes the leading software and service organizations that serve the global healthcare market outside the United States.

Adam Gale, president of KLAS Research, congratulated the winners. “Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS. They know that sharing their perspective helps vendors improve and helps their peers make better decisions. These conversations are a constant reminder of how necessary accurate, honest, and impartial reporting is in the healthcare industry. Provider and payer organizations are demanding excellence from their software and services vendors, and they know that Best in KLAS sets the standard.”

Most Improved Software Product. IBM Watson Health – Merge PACS won Most Improved Software Product. Customers saw the largest improvement in overall score greater than any software product KLAS rates. The earnest efforts by IBM Watson Health – Merge PACS to improve their product and resolve customer issues are largely responsible for the increase in the solution’s overall score.

Most Improved Physician Practice Product. athenahealth’s athenaPractice EMR won the honor of being Most Improved Physician Practice Product. Small physician practices using athenaPractice EMR report that the vendor has gotten better at setting proper expectations for product enhancements and become more proactive in their customer reach-out.

2021 Best in KLAS definitions. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. In the past, KLAS has awarded the Category Leader designation to firms achieving excellence in more niche markets within healthcare IT. This year, after discussions with KLAS members from various provider and payer organizations, KLAS adjusted all awards to fall under the Best in KLAS designation. Markets that would have traditionally received the Category Leader award have been adjusted to reflect this change. 

Overall Software Suite is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs. Vendors that have both a fully rated clinical and financial system as well as ancillary systems qualify for this overall suite ranking. Additional detail has been provided around how each vendor performs against the other enterprise suites and against the various ancillary markets in which a vendor has a product offering currently rated by KLAS.

Best in KLAS is based on information obtained from 22,056 evaluations KLAS conducted in 2020. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics, and account for 1,200 products and services from more than 450 vendors.

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and LinkedIn. Learn more at klasresearch.com

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