Epic, Pivot Point Consulting, Accenture Win 2020 Overall Best in KLAS - Cover
News Release

January 31, 2020
Contact: Joshua Schneck

Epic, Pivot Point Consulting, Accenture Win 2020 Overall Best in KLAS

SALT LAKE CITY, Utah, January 31, 2020 – Epic was named the top Overall Software Suite for the tenth consecutive year in the Best in KLAS 2020 Software & Services report, released today. Additionally, Epic was named the top Overall Physician Practice Vendor, won Best in KLAS awards in eight segments, and won Category Leader awards in four segments. Pivot Point Consulting, a Vaco Company, was named the top Overall IT Services Firm, edging out last year’s winner, Impact Advisors. Accenture earned the award of top Overall Healthcare Management Consulting Firm. A full list of winners can be found on the KLAS website.

Best in KLAS 2020 Software & Services recognizes the leading vendors for solutions, services and management consulting offered in the United States. Global Best in KLAS 2020, also released today, recognizes the leading software and service organizations that serve the global healthcare market outside the United States.

“Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” says Adam Gale, President of KLAS. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they can expect the best from the winning vendors.”

Most Improved Software Product. This year, CPSI won Most Improved Overall Software. Customers saw the largest improvement in overall score greater than any software product KLAS rates. Along with some clients’ high optimism, CPSI’s earnest efforts to improve their product and resolve customer issues are largely responsible for the increase in the solution’s overall score.

Most Improved Physician Practice Product. Cerner Practice Management won the honor of being Most Improved physician practice product. Small physician practices using Cerner Practice Management report a 10% increase in overall satisfaction, and satisfaction in all areas measured by KLAS has also increased. These practices describe the system as a solid technology platform and have seen improved relationships with Cerner.

Category Adjustments for 2020. HIT Staffing becomes an additional Best in KLAS segment this year. Updates to Category Leader segments include: Data Archiving, Drug Diversion Monitoring, EMR Based Interoperability Solutions, Identity & Access Management, Interoperability Platforms, Oncology – Radiation, Patient Financing Services, Payer IT Consulting Services, Remote Patient Monitoring, Revenue Cycle – Contract Management, and Revenue Integrity/Underpayment Services.

2020 Best in KLAS definitions. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. 

Category Leader is reserved for use in select, niche market segments that don’t qualify for Best in KLAS but in which at least two products meet minimum KLAS data levels. Like Best in KLAS winners, vendors awarded Category Leader also stand out for helping healthcare organizations deliver quality patient care. 

Overall Software Suite is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs. Vendors that have both a fully rated clinical and financial system as well as ancillary systems qualify for this overall suite ranking. Additional detail has been provided around how each vendor performs against the other enterprise suites and against the various ancillary markets in which a vendor has a product offering currently rated by KLAS.

Best in KLAS is based on information obtained from the approximately 2,500 interviews KLAS conducts with providers and payers each month. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics, and account for 1,200 products and services from more than 450 vendors.

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter.