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Decision Insights 2020
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Decision Insights 2020
National Trends

Authored by: Doug Tolley and Sam Eaquinto March 12, 2020 | Read Time: 4  minutes

Current Time Inside Cache Tag Helper: 8/1/2021 11:56:02 AM and Model.reportId = 1625

In 2019, KLAS collected insights regarding 1,202 HIT purchasing decisions. These insights came from 722 healthcare organizations who had recently purchased or who were planning to purchase a software solution. Some of the market segments with increased purchase energy in 2019 include credentialing, internet of medical things, business intelligence, and payer care management.

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Current Time Inside Cache Tag Helper: 8/1/2021 11:56:02 AM and Model.reportId = 1625

Key Findings:

  1. Increased Purchase Energy in Credentialing, Internet of Medical Things (IoMT), Business Intelligence, and Payer Care Management Solutions
  2. Purchasing Drivers by Market Segment
  3. Highest-Energy HIT Vendors: Who Satisfies and Keeps Their Customers?
  4. Integration and Innovation Correlate with Higher Consideration Rates
  5. Most Replacement Decisions Still Hinge on Functionality, Consolidation, and Integration
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.