KLAS Arch Collaborative Learning Summit 2025

Summary:

There is an urgent need for the healthcare industry to accelerate change for clinicians: While Arch Collaborative data shows that self-reported burnout rates have decreased for both physicians and nurses, many clinicians still report levels of burnout. Among these clinicians, 30% of nurses and 32% of physicians cite staffing shortages as a contributor. If the clinician experience does not continue to improve, current staffing shortages will worsen, which will in turn worsen burnout. Based on projections from McKinsey, the US may face a critical shortage of 200,000–450,000 nurses and 38,000–120,000 physicians by 2034.

Summary:

What factors are driving technology investments?

• Internal champions: Initiatives often begin from within—especially from CMIOs who are frustrated with EHR usability.
• Competitive advantage: Systems see their focus on the clinician experience as a recruitment differentiator.
• Implementation pains: Large-scale rollouts can expose gaps in clinician support.
• Transparency & evidence: Arch Collaborative benchmarks can validate concerns and identify areas for focused improvement efforts.

How can organizations secure executive support and budget?

• Tailor messages to executive priorities: CEOs are often persuaded by performance improvements, and CFOs respond to potential reductions in denials and improvements to documentation and risk mitigation.
• Access grants: Grants can be leveraged to pilot support roles and secure future funding.
• Measure with the Arch Collaborative: Having the external validation from Arch Collaborative data can support board-level conversations.

How do organizations demonstrate ROI?

• Define ROI metrics early: Before implementation, be sure to define ROI metrics so that stakeholder expectations are aligned.
• Look for key outcomes: These include workforce stability, operational efficiency, reputation and recognition, and staff morale and trust. Remember that ROI isn’t purely financial—mission alignment and clinician well-being are critical but non-monetary ROI factors.

For more insights, see The ROI for Improving Your Clinicians’ Experience 2025.

Summary:

This session provided a candid look at how healthcare organizations, vendors/firms, and payer organizations feel about today’s challenges—from regulatory and funding shifts to operational pressures—and how leading organizations are responding to these challenges.

Summary:

Over the course of their engagement with the Arch Collaborative, Franciscan Alliance has improved from a NEES of 49.5 to 70.3 (on a -100 to 100 point scale)—and for physicians specifically, from a NEES of 32.2 to 71.3. Clinician participation in the health system’s annual survey has more than tripled since their initial survey thanks to ease of access and incentives. Franciscan’s trek has occurred over several years and been driven primarily by clinical and physician informaticists. Changes and interventions have been a combination of build and educational changes, along with better marketing to coworkers.

Summary:

Cleveland Clinic rigorously evaluated five ambient speech vendors before selecting and scaling a solution enterprise wide and embedding it in Epic. In this session, clinical leaders from Cleveland Clinic outlined their selection rubric, success metrics, monitoring methods, and operational playbook. They also shared the impact of ambient AI on clinician efficiency and satisfaction, documentation quality, and revenue.

Summary:

UVA Health is an integrated health system with a world-class academic medical center, three community hospitals, a specialty rehabilitation hospital, and a network of primary and specialty care clinics throughout Virginia. In response to ongoing concerns with the provider documentation burden, UVA Health embarked on a rapid implementation of Microsoft’s DAX Copilot ambient AI solution. Following a 10-provider pilot, UVA deployed the solution to over 600 primary and specialty care providers over a five-month period. This presentation focuses on key project decisions and early outcomes derived from qualitative and quantitative analysis.

Summary:

Conversational AI tools are transforming the clinician experience within EHR systems. During this session, Dr. Kush Gaur and Dr. Travis Bias explored the complex interplay between technological advancements and their effective adoption in clinical settings. Further, the leaders shared how Sutter Health’s informatics teams, in collaboration with Solventum’s experts, are pioneering a more efficient and user-friendly EHR environment that significantly enhances the clinician experience.

Summary:

As the EHR has evolved, provider burden has generally increased. However, the University of Iowa Health Care (UIHC) saw a notable increase in their NEES between 2023 and 2025, increasing from 54.2 to 65.1 (on a -100 to 100 point scale). The adoption of ambient AI via Nabla has been identified as one of the leading contributors to this improvement, with documented higher levels of user satisfaction for several EHR experience metrics. This session explores how Nabla’s ambient AI technology helped the UIHC improve EHR satisfaction and reduce burnout among clinicians.

Summary:

The University of Vermont Health Network evaluated a pilot study of two ambient AI vendors and later selected Abridge as their go-forward partner. After a rapid rollout within primary care over the summer of 2024, the technology was rolled out in waves to understand and maximize specialty adoption and usage rates. The initial pilot cohort of 50 primary care providers was followed for one year via a survey, which showed a sustained reduction in burnout and an improvement in professional fulfillment. Two smaller studies demonstrated non-inferior note quality and positive patient feedback on note quality. An area of continued exploration includes learners and the impact this technology will have on their competence, confidence, and capacity for learning.

Summary:

AI is rapidly transforming healthcare and has the potential to alleviate the administrative burden, reduce cognitive overload, and enhance clinical decision-making. How can these advancements be harnessed to support, rather than strain, the well-being of physicians? This session explores the evolving role of AI in addressing key drivers of physician burnout and promoting sustainable, satisfying clinical practice. Additionally, it shares insights into designing, implementing, and advocating for AI solutions that prioritize physician needs, elevate professional satisfaction, and build a more resilient healthcare workforce.

Summary:

LifeBridge Health’s informatics teams used data from both the Arch Collaborative EHR Experience Survey and the Oracle Health Lights On Network performance metrics to design a multimodal, multidisciplinary Provider Efficiency Program (PEP). Incorporating direct observations during patient care with personalized training, PEP targeted optimized workflows and effective use of existing tools. Significant qualitative and quantitative improvements have been sustained for all participants, and the program has been adapted based on lessons learned.

Summary:

At a time when provider burnout is real, Parkview Health’s approach to EHR training is anything but business as usual. They have embraced a model rooted in personalization, active learning, and continuous support because one-off training doesn’t cut it anymore. This session shows how signal-driven coaching, note-bloat–busting documentation sessions, interactive escape room challenges, and even music and humor have helped providers engage, retain, and thrive.

Summary:

With the flurry and frequency of technology upgrades and changes, many health systems struggle to deliver high-quality education programs that support clinicians using the technology. However, when done well, self-directed training has proven to be a scalable solution that can help standardize and even improve the effective delivery of EHR training, enabling clinician proficiency and satisfaction. M Health Fairview, a pioneer in virtual learning, shared the benefits they have witnessed by using uPerform’s self-directed learning, including expedited onboarding, smooth go-lives and upgrades, digital at-the-elbow support, effective communication, and increased provider EHR satisfaction.

Summary:

During this presentation, leaders from Frances Mahon Deaconess Hospital discussed the journey their organization took to vastly improve their clinician satisfaction, starting with a NEES of 14.0 and increasing to 51.0 in just three years. Part of this journey involved better strategizing their initial onboarding education and ongoing education, which is an important factor in maintaining clinical efficiency, compliance, and provider engagement within a rural healthcare setting. This session helps identify key strategies for tailoring the EHR to the unique workflows and resource limitations of small rural healthcare organizations and also examines the relationship between EHR usability and end-user satisfaction.

Summary:

Despite notable gains in EHR satisfaction across multiple KLAS Arch Collaborative surveys, Dayton Children’s Hospital faced a persistent challenge—clinician satisfaction with training remained stagnant year over year. In response, the organization engaged a consultant to assess the root causes of this plateau. The outcome led to a series of recommendations, including the selection of technology solutions. In this session, leaders from Dayton Children’s and 314e shared the story of this transformation journey—from initial assessment to implementation to measurable impact—and explored how AI-driven microlearning has reshaped the clinician EHR experience.

Summary:

Baylor Scott & White Health, in partnership with Nordic, shared approaches and lessons learned in leveraging scenario-based learning and change management approaches to improve clinician readiness for and adoption of integrated real-time medical device data in the EHR clinical workflows.

Summary:

At Reid Health, achieving top 2% performance in clinician EHR satisfaction wasn’t the result of reacting to survey data; it was the product of building internal alignment before measurement. This presentation details how Reid Health used a culture-first approach—anchored in the Arch Collaborative’s pillars of education, governance, and personalization—to transform the clinician-EHR relationship. Guided by physician-led governance and cross-functional collaboration, Reid implemented an agile-based Epic Refuel initiative, embedded personalization at scale, and adopted ambient AI to streamline workflows and reduce documentation burden. Training was reimagined to reflect real clinical use, while governance structures elevated clinician voices to guide decision-making and prioritization. Designed for organizations ready to move from insights to execution, this session provides practical strategies for leveraging governance, personalization, and training to drive measurable improvement in EHR satisfaction.

Summary:

This presentation shares how St. Jude Children’s Research Hospital leveraged and continuously evolved their structured governance models to align clinical, operational, and IS stakeholders. The organization leveraged existing IT Service Management (ITSM) platforms for intake, tracking, and beyond, and they established sustained governance engagement and communication throughout the life cycle of the project.

Summary:

In this session, UTHealth Houston shared how they built a culture rooted in shared ownership, driving sustainable improvement in EHR utilization and patient care. The organization outlined the foundational strategies they used to align stakeholders, foster accountability, and embed excellence into everyday operations. These strategies include establishing shared vision and urgency, creating a strong governance structure, having physicians lead engagement, maintaining accountability through data, simplifying the user experience, and sustaining momentum.

Summary:

This presentation shares how Houston Methodist has used Arch Collaborative insights to improve their clinical end users’ experience.

Summary:

This presentation explores how to unlock the magic of Epic Specialty Sprints to drive measurable improvements in EHR engagement and satisfaction. Organization leaders discuss the foundational principles of Specialty Sprints, revealing the secrets to structuring and implementing them effectively. Key topics include identifying areas of low satisfaction, allocating resources strategically, and building the right teams to support each sprint.

Summary:

Expand your vision of change management as a critical tool for delivering the benefits of rapidly evolving technology to clinicians. Collaborate with peers and discover how organizations have successfully navigated complex changes—including EHR implementations, upgrades, AI deployments, and ongoing optimizations—by leveraging strong governance structures, informatics teams, and superusers to maximize impact and ensure clinicians aren’t left behind as healthcare IT surges forward.

Summary:

Join us for a dynamic showcase of Arch Collaborative best practices and discover how top-performing health systems have transformed their nurses’ EHR experience. Gain actionable insights to streamline workflows, elevate efficiency, strengthen training programs, and alleviate nurse burnout with practical strategies you can deploy across your organization.

Summary:

The 2025 Arch Collaborative Physician Guidebook is based on the feedback of more than 35,000 physicians who have measured their EHR satisfaction via the KLAS Arch Collaborative from 2022 to 2025. This data has enabled the Arch Collaborative to validate best practices used by healthcare organizations to make notable improvements to their physicians’ EHR satisfaction. This session shares impactful strategies across key areas of EHR success—infrastructure, education, governance, and personalization—and highlights innovative opportunities, including AI-driven solutions.

Summary:

Healthcare organizations continue to face challenges like staffing shortages, narrowing margins, and operational challenges. In this session, KLAS shares data on how hospitals are facing these challenges and how innovative technology can lead to improvement in areas, including capacity optimization, workforce retention, advanced analytics, and patient workflows.