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Organization Culture: The X-Factor of EHR Success

Organization Culture: The X-Factor of EHR Success


An Arch Collaborative Impact Report

Authored by:  Taylor Davis and Connor Bice, 11/02/2018 | Read Time: 15 minutes

Enacting cultural change is one of the most challenging obstacles an organization can face. In fact, it is so difficult that dozens of books are published every year to teach successful culture principles and remind leaders of the importance of workplace culture. Because culture issues can be so hard to overcome, organizations often look to other solutions that are quicker or easier to implement. When it comes to clinician EHR satisfaction, these quick fixes include implementing voice recognition technology, hiring scribes, switching to a different EHR, or making training mandatory. Unfortunately, these are just Band-Aids that hide the real issue and postpone the heavy lift of solving EHR challenges.




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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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