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User Commentary
Relationship, Operations
Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...
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Value
Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...
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Product
The product has good stability. The product works well. All our radiologists seem to like it.
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Product
The biggest thing the vendor needs to improve is the modernization of the underlying architecture....
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Operations
There is very limited training from Change Healthcare, so they need to provide more training.
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Relationship
Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...
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Relationship, Operations, Product
We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...
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Loyalty
There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...
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Operations, Product
Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...
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Relationship, Value
I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...
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Relationship
We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...
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Relationship
Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...
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Loyalty, Product
We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...
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Relationship, Product
Change Healthcare’s new software solutions don’t work, and the onus is put on the local...
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Relationship
I don't have many complaints about the application itself. The application works fine with the way...
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Culture
Our volume-based licensing took a very large hit when we were going over some of the items we paid...
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Product, Value
We have been trying to work some things out with some comparison studies. We upload comparison...
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Culture
We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...
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Culture, Loyalty
At my previous organization, we moved from Change Healthcare's system to another vendor's system....
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Culture, Relationship
Change Healthcare tells us that things will be looked into or that we will get updates at certain...
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Relationship, Operations
I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...
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Product
We have had a lot of problems with the radiology environments over the last couple of years. This...
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Relationship
The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...
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Loyalty, Relationship
We have had the product for many years. The vendor is easy to work with. We are continuing to grow...
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Culture
The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...
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Operations
Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...
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Loyalty, Value
Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...
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Culture
Change Healthcare manages our contract. They have done everything in the contract. They are careful...
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Operations, Product
The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...
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Product
The product’s reporting is not up to snuff, so we have to look at third-party solutions for...
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Product
For unique workflows where people don't have to cross between the different PACS pieces, the system...
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Relationship
We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...
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Value
It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...
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Loyalty, Product
Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...
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Loyalty, Relationship
We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...
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Relationship
We have a pretty good relationship with Change Healthcare. In fact, when we were having some...
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Operations
Change Healthcare’s implementation services have been pretty good. If we need additional training,...
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Relationship, Product
The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...
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Product
I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...
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Value
I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...
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Value
I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...
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Relationship
I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...
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Product
We make sure Radiology Solutions supports our integration goals because it has to be integrated...
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Product
Part of the radiology problem is that we have so many modules within radiology, so there are so many...
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Loyalty
We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...
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Product
The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...
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Culture, Relationship
Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...
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Relationship, Product
The product's face is very old. The application leaves a trail behind it, and sometimes strange...
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Loyalty, Product
Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...
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Loyalty, Product
Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...
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Loyalty, Product
Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...
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Culture, Relationship
We would purchase the product again depending on whether the vendor's customer service was better....
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Culture, Value
Change Healthcare charges for every little thing, and their invoices are very confusing.
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Loyalty, Relationship
While we think the product is excellent, the vendor's customer service has been horrible. The...
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Product
Radiology Solutions is a pretty solid system. It works really well. We don't have a lot of problems...
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Loyalty, Relationship
We have a plan to switch away from Change Healthcare so that we can standardize across our...
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Relationship, Operations
The vendor is great, but occasionally it takes a while to get ahold of somebody on the phone. But to...
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Relationship, Product
Change Healthcare has had a few patches to their latest and greatest version. We have been working...
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Operations
We have the implementation of another vendor’s fail-safe product listed as a maintenance project,...
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Product
Change Healthcare’s upgrades are a little tough for us because the vendor doesn’t tell us when they...
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Culture, Loyalty, Relationship, Product
Change Healthcare has essentially disclosed to us that they have ceased all research and development...
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Relationship
Change Healthcare recently changed their support model a bit. We are forced to use a portal to...
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Relationship
Change Healthcare receives feedback via their community forum. They take that information and survey...
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Relationship
Change Healthcare is in hot water with us because of some stuff that has had heavy negative impacts...
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Product
Our speech recognition product goes hand in hand with Radiology Solutions, but we cannot test our...
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Product
Radiology Solutions works pretty much as it should and is easy to use; however, it might be a little...
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Relationship
Sometimes the responsiveness from Change Healthcare’s support team can be a little delayed. Getting...
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Relationship
Change Healthcare’s support is excellent. The vendor has the best support model that I have ever...
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Loyalty, Product
When I first evaluated the solution, the advantage I saw was that the product had direct access to...
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Operations, Product
We have some users who find the product very easy to use and others who have difficulty with the...
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Product
Radiology Solutions meets every one of our needs. The product actually has some capabilities that go...
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Culture, Value
We have a contract with Change Healthcare, and we don't pay extra fees when we add facilities or...
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Product
Things change from year to year when we buy systems. The products get upgraded, and we add ancillary...
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Operations, Product
We deployed the vendor’s cloud-based archive product, and the migration was very seamless. We just...
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Product
One recommendation I have for the vendor is the ability of the PMO to be a little more fluid in...
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Product
Radiology Solutions has an integrated viewer, but it is not an integrated system across the board....
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Relationship
Change Healthcare has been missing the time frame for getting projects completed and the ability for...
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Product
Radiology Solutions’ biggest strengths are its robust viewer capabilities, its tools, and the...
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Relationship
Change Healthcare usually keeps their promises. If they don’t, they still try. Change Healthcare is...
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Loyalty, Product
Our radiologists like the system. However, the version we are on is no longer supported, so we are...
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Relationship
Change Healthcare has been very good at supporting us, but lately, they have had some issues with...
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Loyalty, Relationship
Change Healthcare has been stable, and we don't have any issues with Radiology Solutions. I do see...
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Relationship
We have seen a dip in the support quality, but the decline has been seen over a period of time. We...
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Product
Radiology Solutions is a really functional PACS. It has a lot of keyboard shortcuts, mouse...
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Loyalty, Relationship, Operations
When we do implementations, they go very well, but Change Healthcare has been dragging their feet on...
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Product
Radiology Solutions is a very good PACS. When the PACS is partnered with the vendor's workflow...
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