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Radiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
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PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
PACS 2022:
Changing Market Leads to Volatility among Large- to Small-Volume Organizations
November 2022
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Imaging in the Cloud 2021: Early Adoption Shows Promising Results
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User Commentary

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VP/Other Executive

Relationship, Product

Change Healthcare has had a few patches to their latest and greatest version. We have been working...

Jul 2023
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VP/Other Executive

Operations

We have the implementation of another vendor’s fail-safe product listed as a maintenance project,...

Jul 2023
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VP/Other Executive

Product

Change Healthcare’s upgrades are a little tough for us because the vendor doesn’t tell us when they...

Jul 2023
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VP/Other Executive

Culture, Loyalty, Relationship, Product

Change Healthcare has essentially disclosed to us that they have ceased all research and development...

Jul 2023
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Manager

Relationship

Change Healthcare recently changed their support model a bit. We are forced to use a portal to...

Jul 2023
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Manager

Relationship

Change Healthcare receives feedback via their community forum. They take that information and survey...

Jul 2023
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Manager

Relationship

Change Healthcare is in hot water with us because of some stuff that has had heavy negative impacts...

Jul 2023
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Manager

Product

Our speech recognition product goes hand in hand with Radiology Solutions, but we cannot test our...

Jul 2023
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Analyst/Coordinator

Product

Radiology Solutions works pretty much as it should and is easy to use; however, it might be a little...

Jun 2023
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Analyst/Coordinator

Relationship

Sometimes the responsiveness from Change Healthcare’s support team can be a little delayed. Getting...

Jun 2023
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Manager

Relationship

Change Healthcare’s support is excellent. The vendor has the best support model that I have ever...

Jun 2023
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Manager

Loyalty, Product

When I first evaluated the solution, the advantage I saw was that the product had direct access to...

Jun 2023
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Manager

Operations, Product

We have some users who find the product very easy to use and others who have difficulty with the...

Jun 2023
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Manager

Product

Radiology Solutions meets every one of our needs. The product actually has some capabilities that go...

Jun 2023
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Manager

Culture, Value

We have a contract with Change Healthcare, and we don't pay extra fees when we add facilities or...

Jun 2023
||
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Manager

Product

Things change from year to year when we buy systems. The products get upgraded, and we add ancillary...

Jun 2023
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Manager

Operations, Product

We deployed the vendor’s cloud-based archive product, and the migration was very seamless. We just...

Jun 2023
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Director

Product

One recommendation I have for the vendor is the ability of the PMO to be a little more fluid in...

Jun 2023
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Director

Product

Radiology Solutions has an integrated viewer, but it is not an integrated system across the board....

Jun 2023
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Director

Relationship

Change Healthcare has been missing the time frame for getting projects completed and the ability for...

Jun 2023
||
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Director

Product

Radiology Solutions’ biggest strengths are its robust viewer capabilities, its tools, and the...

Jun 2023
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Manager

Relationship

Change Healthcare usually keeps their promises. If they don’t, they still try. Change Healthcare is...

May 2023
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Manager

Loyalty, Product

Our radiologists like the system. However, the version we are on is no longer supported, so we are...

May 2023
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Manager

Relationship

Change Healthcare has been very good at supporting us, but lately, they have had some issues with...

May 2023
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Analyst/Coordinator

Loyalty, Relationship

Change Healthcare has been stable, and we don't have any issues with Radiology Solutions. I do see...

May 2023
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Analyst/Coordinator

Relationship

We have seen a dip in the support quality, but the decline has been seen over a period of time. We...

May 2023
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Physician

Product

Radiology Solutions is a really functional PACS. It has a lot of keyboard shortcuts, mouse...

Apr 2023
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Physician

Loyalty, Relationship, Operations

When we do implementations, they go very well, but Change Healthcare has been dragging their feet on...

Apr 2023
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Physician

Product

Radiology Solutions is a very good PACS. When the PACS is partnered with the vendor's workflow...

Apr 2023
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Director

Relationship

Change Healthcare’s support model is broken. There are long wait times. The resources that answer...

Mar 2023
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Director

Relationship

Change Healthcare has a lot of engagement with us at the executive level. They work with us.

Mar 2023
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Director

Loyalty, Value

Depending on what an organization is trying to solve, Radiology Solutions may be the best solution,...

Mar 2023
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Director

Loyalty

We have gone to market with an RFP, and we are looking for something different. Part of the...

Mar 2023
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Director

Value

We don't pay for a lot of training because it is too expensive, but the quality of Change...

Mar 2023
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Director

Product, Value

Change Healthcare does not deliver any technology within their solution. They have done a little...

Mar 2023
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Director

Value, Value

We have so many sites we are constantly upgrading, and that is the biggest problem with Change...

Mar 2023
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Manager

Relationship

When we call Change Healthcare's support people and need them to fix an issue, it may take them...

Mar 2023
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Manager

Operations

Change Healthcare's training is easily available once users have an account. We have access to...

Mar 2023
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Manager

Relationship

The vendor's support got really bad when they went from McKesson to Change Healthcare, but now,...

Mar 2023
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Analyst/Coordinator

Value

We have a strong partnership with the vendor. We get charged for some things and not others; the...

Feb 2023
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Manager

Relationship

The vendor’s strongest point is their support because they have live support that we call, and...

Feb 2023
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Manager

Relationship

Change Healthcare adjusts to our needs and fixes things. They are really good about supporting us....

Feb 2023
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Manager

Product

The product’s strongest point is its display protocols for mammography. We can customize them to be...

Feb 2023
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Manager

Culture, Relationship

When we put in a request to the vendor that requires a redesign or a fix that has to be put on the...

Feb 2023
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Manager

Relationship, Product

Since a recent upgrade with Change Healthcare, we have encountered an onslaught of bugs that have...

Feb 2023
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Manager

Operations

The initial and ongoing training with Change Healthcare is not great.

Feb 2023
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Manager

Relationship, Product

Sometimes, Change healthcare is in catch-up mode rather than being on the cutting edge and at the...

Feb 2023
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Director

Product

Radiology Solutions is simple and intuitive. If I want to pull up images, that is easy. We can...

Jan 2023
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Director

Product

The product sometimes is a little slow. There is a limited number of things we can do in terms of...

Jan 2023
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Analyst/Coordinator

Relationship, Operations

It is sometimes a challenge to get support for go-lives. Change Healthcare wants to pass us off very...

Jan 2023
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Analyst/Coordinator

Value

The maintenance costs are well defined. However, the pricing for add-ons and extra reports is...

Jan 2023
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Analyst/Coordinator

Relationship

The vendor’s technical engineers sometimes do handoffs due to long vacation cycles. They take long...

Jan 2023
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Analyst/Coordinator

Product

The system works well for multifacility entities. It enables us to manage silos of information for...

Jan 2023
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Analyst/Coordinator

Relationship

The vendor has had a lot of staff turnover. It is good that they are growing, but it is difficult at...

Jan 2023
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Manager

Product

Radiology Solutions has some of the best functionality that I have ever seen. The system meets the...

Jan 2023
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Manager

Relationship

We receive attention from the vendor, and we appreciate that. The vendor's support people are...

Jan 2023
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Analyst/Coordinator

Relationship

We spend a lot of time at level one of the vendor's support team. We have to go through a lot of...

Jan 2023
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Analyst/Coordinator

Relationship, Product

The vendor is working on doing AI. Change Healthcare doesn’t build anything; they buy things. They...

Jan 2023
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Analyst/Coordinator

Product

Sometimes studies get locked. We have to call to have Change Healthcare unlock those studies. In the...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Our previous vendor was making progress in making their PACS solution better, but Change Healthcare...

Jan 2023
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Analyst/Coordinator

Relationship

We have somebody assigned to us that we meet with on a frequent basis. They are not an executive,...

Jan 2023
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Analyst/Coordinator

Relationship

Our previous vendor farmed out all their help desk support to a foreign country. Change Healthcare...

Jan 2023
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Director

Operations

We don't really get much training from Change Healthcare, but overall, the product is solid. If...

Nov 2022
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Director

Relationship, Value

With Change Healthcare’s knowledge and interfacing, the improvements are investments that the...

Nov 2022
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(0)
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Director

Value

The product is expensive, but we get what we pay for. We are very happy with Change Healthcare...

Nov 2022
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Director

Value

Change Healthcare charges us when services are beyond standard maintenance or when we need extra resources....

Oct 2022
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Director

Relationship

Radiology Solutions is scalable to high-volume, high-demand organizations. Change Healthcare's...

Oct 2022
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Director

Relationship

Some vendors have a proactive mechanism where they can do a lot of things in real time before...

Oct 2022
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Manager

Relationship

After the department of justice inquiry, the vendor could still break apart and become two separate...

Sep 2022
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Manager

Relationship, Product

Change Healthcare's product is stagnant and hasn't really changed in 15 years. But the product is...

Sep 2022
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Manager

Loyalty, Value

We might buy the system again, but we will consider what the industry has to offer in any given...

Sep 2022
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Manager

Value

I don't know that the product is necessarily meeting the financial targets that we would like to...

Sep 2022
||
(0)
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Manager

Relationship

The support has gone drastically downhill. Change Healthcare doesn’t have skilled employees because...

Sep 2022
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View All Articles
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Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Performance
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Imaging in the Cloud 2021
09 November 21    |   Monique Rasband and Sidney Tate
Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.



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