Chi-Matic Revenue Cycle Optimization
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Trent Davis
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KLAS Research Director - Trent Davis
 
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User Commentary

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CIO

Win/Loss - Why they were selected (by current clients)

We chose the firm because they were referred to us and because of strong references. Ever since we...

Jan 2023
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CIO

Project Results

Chi-Matic is highly competent. They are a very good firm. The firm’s executives are directly...

Jan 2023
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VP/Other Executive

Relationship

It would be great if Chi-Matic grew because they have such a good product, so the bigger the vendor...

Aug 2022
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VP/Other Executive

ROI and Cost

Chi-Matic provides revenue cycle IT consulting and implementation support for Epic users and...

Aug 2022
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VP/Other Executive

People and Knowledge

Chi-Matic’s key strengths are their knowledge base and the experience that they have built over...

Aug 2022
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VP/Other Executive

Relationship

As long as Epic is around, Chi-Matic will have excellent long-term viability. They are very well...

Aug 2022
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VP/Other Executive

People and Knowledge

We have been extremely happy with everything that Chi-Matic has been involved with. The firm has...

Aug 2022
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VP/Other Executive

People and Knowledge

I view Chi-Matic as an optimization firm. Chi-Matic has helped us with numerous activities after the...

Aug 2022
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VP/Other Executive

Project Results

For the most part, with a few exceptions, Chi-Matic brings in quality talented individuals and...

Aug 2022
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VP/Other Executive

People and Knowledge

We have had a few consultants with Chi-Matic that haven't worked out. There were some people that...

Aug 2022
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VP/Other Executive

Relationship

We don’t get a lot of insight into Chi-Matic's corporate philosophy or where they are going as a...

Aug 2022
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VP/Other Executive

Tools and Methodology

Chi-Matic is definitely more reactive than proactive at the moment. That is probably due to their...

Aug 2022
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VP/Other Executive

Project Results

Chi-Matic's services are comprehensive, and overall, Chi-Matic is a great partner for us....

Aug 2022
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VP/Other Executive

Project Results

We have used Chi-Matic for scheduling configuration. They helped us wrap our arms around our work...

Aug 2022
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VP/Other Executive

People and Knowledge

Chi-Matic is a smaller company, but they always seemed to be able to find a suitable replacement....

Aug 2022
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VP/Other Executive

Tools and Methodology

While Chi-Matic had very good expertise around Epic's software, they didn't come to the table with...

Aug 2022
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VP/Other Executive

Project Results

The outcomes we saw were consistent with what we expected, at least for the scope we brought...

Aug 2022
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VP/Other Executive

People and Knowledge

Chi-Matic created content and helped organize our training. We ultimately facilitated training...

Aug 2022
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VP/Other Executive

People and Knowledge

My primary point of contact is very seasoned and did a really nice job of navigating some tough...

Aug 2022
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VP/Other Executive

Project Results

The first outcome we expected was a successful implementation of our EMR modules dealing with...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected the firm because we heard about them at a conference, and when we assessed them, we...

Aug 2022
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Director

ROI and Cost

We have to coordinate and be in sync with other groups that are part of our network because we all...

Aug 2022
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Director

Tools and Methodology

As new versions of our EMR come through, Chi-Matic is not responsible for implementing things, but...

Aug 2022
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Director

Tools and Methodology

When we first engaged with Chi-Matic, we were able to get access for our consultant to do a lot of...

Aug 2022
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VP/Other Executive

People and Knowledge

The firm was very knowledgeable about patient accounting, but when I started asking them questions...

Aug 2022
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VP/Other Executive

Sales and Contracting

The firm is actually pretty good about not charging for every little thing. They offer a canned...

Aug 2022
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VP/Other Executive

People and Knowledge

In terms of people, the firm gives us their high brass, so we definitely have executive visibility.

Aug 2022
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VP/Other Executive

Project Results

Overall, I am very pleased with what the firm has done and what they are doing. The firm brought...

Aug 2022
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VP/Other Executive

Tools and Methodology

There were times when the build of the system was not optimal. The firm executed on what we asked,...

Aug 2022
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Director

Tools and Methodology

When our EMR vendor comes up with a new upgrade, they have notes that come out in advance so we can...

Aug 2022
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Director

Relationship

We had some initial projects with Chi-Matic, but now our engagement is much more frequent. We meet...

Aug 2022
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Director

Tools and Methodology

One of the things that the firm excels at is helping us with our workflows. They shadow people to...

Aug 2022
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Director

Relationship

We have our one go-to person at Chi-Matic, but we also have excellent access to another principal...

Aug 2022
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Director

People and Knowledge

We have a dedicated analyst at Chi-Matic who works with us on analytics and looks at our processes...

Aug 2022
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Director

Relationship

Chi-Matics' management has a wonderful vision for the company and where they want to go, and they...

Aug 2022
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Director

Lessons Learned

Clients should think of Chi-Matic as a partner. Their success is our success, and our success is...

Aug 2022
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Director

People and Knowledge

Chi-Matic’s biggest assets are their technical knowledge of our EMR and their analytical skills....

Aug 2022
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VP/Other Executive

Lessons Learned

To be successful, clients need to make sure they know how much firms are investing in research and...

Aug 2022
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VP/Other Executive

People and Knowledge

The fact that the firm has Epic folks is a big plus for the firm. The firm was able to scale their...

Aug 2022
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VP/Other Executive

Other Observations

I think it would help the firm if they started looking at international things. The firm is very...

Aug 2022
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CFO

People and Knowledge

What I find that differentiates Chi-Matic from other service firms is that they have the right...

Aug 2022
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CFO

People and Knowledge

Chi-Matic has helped us fix the base technology of our solutions. The firm is full of ex-Epic...

Aug 2022
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CFO

Future Outlook

We plan to continue engaging Chi-Matic due to the way they laid out all of the information for us....

Aug 2022
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CFO

Tools and Methodology

Chi-Matic uses a hybrid approach. For instance, the project executive, the senior person in charge,...

Aug 2022
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VP/Other Executive

Tools and Methodology

The firm’s long-term offering will be consulting for revenue cycle implementations. If the firm...

Aug 2022
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VP/Other Executive

People and Knowledge

Chi-Matic is a company that was started by a couple of former Epic employees who were well versed in...

Aug 2022
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VP/Other Executive

Project Results

The firm helped us be adequately prepared and on schedule for the Epic implementation. The firm...

Aug 2022
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VP/Other Executive

Relationship

Chi-Matic is very flexible and adapts to their customer’s needs. They are really good with...

Jul 2022
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VP/Other Executive

Project Results

Chi-Matic exceeded my expectations. I knew they were good, but I didn’t know they were as good as...

Jul 2022
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VP/Other Executive

Relationship

One of the executives from Chi-Matic is on our calls and updates and has regular check-ins with our...

Jul 2022
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VP/Other Executive

People and Knowledge

There was some turnover with our Chi-Matic contacts, but the people that took over ended up being...

Jul 2022
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VP/Other Executive

ROI and Cost

We felt comfortable with what we negotiated with Chi-Matic. We are getting our money’s worth, and...

Jul 2022
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VP/Other Executive

Future Outlook

Chi-Matic’s Lantern module looks very promising. The module exposes the dictionaries in Epic to...

Jul 2022
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VP/Other Executive

ROI and Cost

All of the consultants are generally remote, and I am not upset about that because they don't have...

Jul 2022
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VP/Other Executive

Project Results

To be successful with Chi-Matic, it is important to listen to them and not let the chatter of...

Jul 2022
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VP/Other Executive

Project Results

I think very highly of Chi-Matic. The COVID-19 pandemic threw a monkey wrench in everything. We were...

Jul 2022
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VP/Other Executive

People and Knowledge

Chi-Matic's strength is their people. Chi-Matic seems to have found quite a few people who bring an...

Jul 2022
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VP/Other Executive

Project Results

Where we hadn't built up muscle for interacting with the clinical departments, the firm was very...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

There are a number of consulting companies in our region, but based on my conversations with...

Jul 2022
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Director

Lessons Learned

Chi-Matic recommended something to us, but we didn’t do it, and now we have to revisit that issue....

Jul 2022
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Director

Relationship

All of the Chi-Matic consultants that we worked with were top of the line; the vendor's people just...

Jul 2022
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Director

Tools and Methodology

Chi-Matic’s sweet spot, their core competency, is their ability to identify high-value areas that we...

Jul 2022
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Director

People and Knowledge

What I like about Chi-Matic is that they are a part of our team. We don't feel like it is our team...

Jul 2022
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VP/Other Executive

Project Results

I have had no problems whatsoever with Chi-Matic. I am completely satisfied with and would recommend...

Jul 2022
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Director

Future Outlook

Chi-Matic’s long-term viability is really based on the market. I know they are expanding their...

Jul 2022
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Director

Lessons Learned

We had a consultant that wasn’t able to meet our expectations. The Chi-Matic account manager...

Jul 2022
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Director

People and Knowledge

We are happy with Chi-Matic overall. We are very happy with our consultants. Chi-Matic was very...

Jul 2022
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Director

Sales and Contracting

There was a time when the firm proposed a new, higher price for something, and it wasn't presented...

Jul 2022
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Director

Relationship

Chi-Matic is great. They have been around for a while, and they respond quickly to any requests we...

Jul 2022
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Director

Relationship

The firm’s strategic ability is great. They are like a partner. Our account manager is not just out...

Jul 2022
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Director

ROI and Cost

Chi-Matic was on the pricey side, but they just have a flat rate. There are no extra costs or surprises....

Jul 2022
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CFO

People and Knowledge

I have recommended Chi-Matic to my peers. I got referred to the firm through another hospital, and...

Jul 2022
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CFO

Tools and Methodology

We have been measuring certain metrics and targeting very specific areas. Chi-Matic wasn't...

Jul 2022
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CFO

Relationship

Chi-Matic's senior leadership needs to stay in touch with the senior leadership on the client side...

Jul 2022
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CFO

Project Results

Chi-Matic is very good at hiring talent, and their people have broad expertise. The firm is good not...

Jul 2022
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CFO

Relationship

There is an endless amount of work that could be done. The firm has a really good relationship with...

Jul 2022
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CFO

Tools and Methodology

At first, I was skeptical of the firm because I had not heard of them before, but they are...

Jul 2022
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CFO

People and Knowledge

Most of the firm's consultants have a background in working for our EMR vendor. They helped write...

Jul 2022
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CFO

ROI and Cost

We get billed at an hourly rate, so I don't feel like we are getting nickel-and-dimed. We are...

Jul 2022
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CFO

Tools and Methodology

The firm is very adept. From a consulting standpoint, someone can always come in and point out...

Jul 2022
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CFO

Tools and Methodology

The firm has definitely impressed me with some of their strategic ideas. The firm also does a good...

Jul 2022
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CFO

Project Results

The firm has exceeded my expectations. One outcome was in terms of the net collection ratios. We are...

Jul 2022
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CFO

Lessons Learned

I would tell clients that to be successful with this service, they need to accept that they may have...

Jul 2022
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CFO

People and Knowledge

The key strength of the firm is that we have multiple primary contact people. One of them has been...

Jul 2022
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CFO

Project Results

The firm has helped us train and transition our personnel. We have automatically phased personnel...

Jul 2022
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