Chi-Matic Revenue Cycle Optimization
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Win/Loss - Why they were selected (by current clients)
We chose the firm because they were referred to us and because of strong references. Ever since we...
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Project Results
Chi-Matic is highly competent. They are a very good firm. The firm’s executives are directly...
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Relationship
It would be great if Chi-Matic grew because they have such a good product, so the bigger the vendor...
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ROI and Cost
Chi-Matic provides revenue cycle IT consulting and implementation support for Epic users and...
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People and Knowledge
Chi-Matic’s key strengths are their knowledge base and the experience that they have built over...
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Relationship
As long as Epic is around, Chi-Matic will have excellent long-term viability. They are very well...
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People and Knowledge
We have been extremely happy with everything that Chi-Matic has been involved with. The firm has...
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People and Knowledge
I view Chi-Matic as an optimization firm. Chi-Matic has helped us with numerous activities after the...
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Project Results
For the most part, with a few exceptions, Chi-Matic brings in quality talented individuals and...
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People and Knowledge
We have had a few consultants with Chi-Matic that haven't worked out. There were some people that...
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Relationship
We don’t get a lot of insight into Chi-Matic's corporate philosophy or where they are going as a...
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Tools and Methodology
Chi-Matic is definitely more reactive than proactive at the moment. That is probably due to their...
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Project Results
Chi-Matic's services are comprehensive, and overall, Chi-Matic is a great partner for us....
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Project Results
We have used Chi-Matic for scheduling configuration. They helped us wrap our arms around our work...
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People and Knowledge
Chi-Matic is a smaller company, but they always seemed to be able to find a suitable replacement....
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Tools and Methodology
While Chi-Matic had very good expertise around Epic's software, they didn't come to the table with...
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Project Results
The outcomes we saw were consistent with what we expected, at least for the scope we brought...
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People and Knowledge
Chi-Matic created content and helped organize our training. We ultimately facilitated training...
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People and Knowledge
My primary point of contact is very seasoned and did a really nice job of navigating some tough...
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Project Results
The first outcome we expected was a successful implementation of our EMR modules dealing with...
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Win/Loss - Why they were selected (by current clients)
We selected the firm because we heard about them at a conference, and when we assessed them, we...
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ROI and Cost
We have to coordinate and be in sync with other groups that are part of our network because we all...
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Tools and Methodology
As new versions of our EMR come through, Chi-Matic is not responsible for implementing things, but...
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Tools and Methodology
When we first engaged with Chi-Matic, we were able to get access for our consultant to do a lot of...
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People and Knowledge
The firm was very knowledgeable about patient accounting, but when I started asking them questions...
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Sales and Contracting
The firm is actually pretty good about not charging for every little thing. They offer a canned...
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People and Knowledge
In terms of people, the firm gives us their high brass, so we definitely have executive visibility.
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Project Results
Overall, I am very pleased with what the firm has done and what they are doing. The firm brought...
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Tools and Methodology
There were times when the build of the system was not optimal. The firm executed on what we asked,...
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Tools and Methodology
When our EMR vendor comes up with a new upgrade, they have notes that come out in advance so we can...
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Relationship
We had some initial projects with Chi-Matic, but now our engagement is much more frequent. We meet...
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Tools and Methodology
One of the things that the firm excels at is helping us with our workflows. They shadow people to...
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Relationship
We have our one go-to person at Chi-Matic, but we also have excellent access to another principal...
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People and Knowledge
We have a dedicated analyst at Chi-Matic who works with us on analytics and looks at our processes...
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Relationship
Chi-Matics' management has a wonderful vision for the company and where they want to go, and they...
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Lessons Learned
Clients should think of Chi-Matic as a partner. Their success is our success, and our success is...
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People and Knowledge
Chi-Matic’s biggest assets are their technical knowledge of our EMR and their analytical skills....
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Lessons Learned
To be successful, clients need to make sure they know how much firms are investing in research and...
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People and Knowledge
The fact that the firm has Epic folks is a big plus for the firm. The firm was able to scale their...
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Other Observations
I think it would help the firm if they started looking at international things. The firm is very...
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People and Knowledge
What I find that differentiates Chi-Matic from other service firms is that they have the right...
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People and Knowledge
Chi-Matic has helped us fix the base technology of our solutions. The firm is full of ex-Epic...
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Future Outlook
We plan to continue engaging Chi-Matic due to the way they laid out all of the information for us....
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Tools and Methodology
Chi-Matic uses a hybrid approach. For instance, the project executive, the senior person in charge,...
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Tools and Methodology
The firm’s long-term offering will be consulting for revenue cycle implementations. If the firm...
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People and Knowledge
Chi-Matic is a company that was started by a couple of former Epic employees who were well versed in...
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Project Results
The firm helped us be adequately prepared and on schedule for the Epic implementation. The firm...
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Relationship
Chi-Matic is very flexible and adapts to their customer’s needs. They are really good with...
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Project Results
Chi-Matic exceeded my expectations. I knew they were good, but I didn’t know they were as good as...
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Relationship
One of the executives from Chi-Matic is on our calls and updates and has regular check-ins with our...
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People and Knowledge
There was some turnover with our Chi-Matic contacts, but the people that took over ended up being...
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ROI and Cost
We felt comfortable with what we negotiated with Chi-Matic. We are getting our money’s worth, and...
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Future Outlook
Chi-Matic’s Lantern module looks very promising. The module exposes the dictionaries in Epic to...
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ROI and Cost
All of the consultants are generally remote, and I am not upset about that because they don't have...
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Project Results
To be successful with Chi-Matic, it is important to listen to them and not let the chatter of...
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Project Results
I think very highly of Chi-Matic. The COVID-19 pandemic threw a monkey wrench in everything. We were...
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People and Knowledge
Chi-Matic's strength is their people. Chi-Matic seems to have found quite a few people who bring an...
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Project Results
Where we hadn't built up muscle for interacting with the clinical departments, the firm was very...
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Win/Loss - Why they were selected (by current clients)
There are a number of consulting companies in our region, but based on my conversations with...
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Lessons Learned
Chi-Matic recommended something to us, but we didn’t do it, and now we have to revisit that issue....
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Relationship
All of the Chi-Matic consultants that we worked with were top of the line; the vendor's people just...
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Tools and Methodology
Chi-Matic’s sweet spot, their core competency, is their ability to identify high-value areas that we...
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People and Knowledge
What I like about Chi-Matic is that they are a part of our team. We don't feel like it is our team...
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Project Results
I have had no problems whatsoever with Chi-Matic. I am completely satisfied with and would recommend...
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Future Outlook
Chi-Matic’s long-term viability is really based on the market. I know they are expanding their...
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Lessons Learned
We had a consultant that wasn’t able to meet our expectations. The Chi-Matic account manager...
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People and Knowledge
We are happy with Chi-Matic overall. We are very happy with our consultants. Chi-Matic was very...
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Sales and Contracting
There was a time when the firm proposed a new, higher price for something, and it wasn't presented...
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Relationship
Chi-Matic is great. They have been around for a while, and they respond quickly to any requests we...
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Relationship
The firm’s strategic ability is great. They are like a partner. Our account manager is not just out...
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ROI and Cost
Chi-Matic was on the pricey side, but they just have a flat rate. There are no extra costs or surprises....
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People and Knowledge
I have recommended Chi-Matic to my peers. I got referred to the firm through another hospital, and...
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Tools and Methodology
We have been measuring certain metrics and targeting very specific areas. Chi-Matic wasn't...
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Relationship
Chi-Matic's senior leadership needs to stay in touch with the senior leadership on the client side...
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Project Results
Chi-Matic is very good at hiring talent, and their people have broad expertise. The firm is good not...
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Relationship
There is an endless amount of work that could be done. The firm has a really good relationship with...
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Tools and Methodology
At first, I was skeptical of the firm because I had not heard of them before, but they are...
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People and Knowledge
Most of the firm's consultants have a background in working for our EMR vendor. They helped write...
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ROI and Cost
We get billed at an hourly rate, so I don't feel like we are getting nickel-and-dimed. We are...
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Tools and Methodology
The firm is very adept. From a consulting standpoint, someone can always come in and point out...
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Tools and Methodology
The firm has definitely impressed me with some of their strategic ideas. The firm also does a good...
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Project Results
The firm has exceeded my expectations. One outcome was in terms of the net collection ratios. We are...
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Lessons Learned
I would tell clients that to be successful with this service, they need to accept that they may have...
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People and Knowledge
The key strength of the firm is that we have multiple primary contact people. One of them has been...
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Project Results
The firm has helped us train and transition our personnel. We have automatically phased personnel...
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