Centriq Clinicals (Healthland) Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

ROI / Cost (care and feeding)

It feels a bit strange for me to rate the CPSI system so highly for getting our money's worth, but...

Aug 2019
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CIO

Functionality and Upgrades

The pharmacy section remains one of the clinical modules that our organization struggles with. I...

Aug 2019
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CIO

Other Observations & Comments

Things have gotten a little more expensive with Centriq Clinicals. However, I am not surprised. For...

Mar 2019
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CIO

Service and Support

CPSI has helped us and we have successfully attested again for meaningful use. That is a good thing,...

Mar 2019
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CIO

Service and Support

I am hesitant to say that CPSI keeps their promises because things take longer than I would like....

Mar 2019
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CIO

Functionality and Upgrades

The upgrades for Centriq Clinicals are sometimes painful with what they end up breaking. Then I have...

Mar 2019
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CIO

Relationship

CPSI has had a lot of turnover since the acquisition, but they have maintained a lot of people as...

Mar 2019
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CIO

Relationship

I don't feel as important as I did with Healthland. The management team from CPSI has CPSI's old...

Mar 2019
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CIO

Future Outlook

CPSI is continuing to develop and deliver on Centriq Clinicals. I don't see any slowdown at this...

Mar 2019
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Nurse

Service and Support

Evident blows our other vendors out of the water. Their support is phenomenal for the most part....

Mar 2019
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Analyst/Coordinator

Service and Support

I would say that things have been going well with CPSI, but they are not perfect. I will say that...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

We have quite a few challenges with the workflow, and it seems like there are a lot of clicks in the...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

When a provider reviews a lab, the provider should be able to send a letter with the provider...

Dec 2018
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Analyst/Coordinator

Future Outlook

Part of CPSI’s roadmap is to integrate the Healthland product and the CPSI product so that they have...

Dec 2018
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Director

Functionality and Upgrades

I have voiced my concerns with CPSI enough. They are redesigning some things but haven’t delivered...

Nov 2018
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Director

Interfacing and Integration

CPSI needs to improve integration. It isn’t like anyone with a healthcare background can just jump...

Nov 2018
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Director

Interfacing and Integration

There are a lot of integration issues with the system, such as the issue with the PDMP software....

Nov 2018
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VP/Other Executive

Technology

Centriq Clinicals is not one of my favorite systems. We are using one of the older versions that is...

Nov 2018
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CEO/President

Functionality and Upgrades

We have been very impressed with the progress that CPSI has made with customer satisfaction and...

Nov 2018
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CEO/President

Service and Support

CPSI has their own culture, but we still have most of the same people we had with Healthland. A few...

Nov 2018
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CEO/President

Functionality and Upgrades

Centriq Clinicals is probably one of the best clinical products out there. It meets all our needs...

Nov 2018
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CEO/President

Functionality and Upgrades

The upgrades are dependent on what is going on in the industry. We usually have an upgrade once per...

Nov 2018
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CEO/President

Functionality and Upgrades

The provider work center is very user friendly, and CPSI continually works on it. When the providers...

Nov 2018
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CEO/President

Functionality and Upgrades

Charts used to have color-coded tabs at the bottom. When the physicians came in, they could just...

Nov 2018
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CEO/President

Other Observations & Comments

CPSI guaranteed me a minimum of about seven years before they would change anything with the system....

Nov 2018
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CIO

Functionality and Upgrades

When CPSI bought Healthland, they told us what their plan was, but we saw so many hotfixes with...

Oct 2018
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CIO

Functionality and Upgrades

We didn’t feel like Healthland was a fit for us any longer. We kept being promised things, and we...

Oct 2018
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CIO

Functionality and Upgrades

We felt like the ambulatory solution was just not going to work well. We thought it was going to be...

Oct 2018
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Manager

Functionality and Upgrades

The system was a struggle in the beginning, but we have gotten used to it. It has some reporting...

Oct 2018
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Manager

Functionality and Upgrades

It was easier to access things in our previous CPSI system, and the reporting was better. I could...

Oct 2018
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Manager

Service and Support

The support is pretty good. When I turn in a ticket, I usually get some attention pretty quickly...

Oct 2018
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Manager

Functionality and Upgrades

We have updates at least quarterly, and there are always some new enhancements that are very...

Oct 2018
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Manager

Other Observations & Comments

Centriq Clinicals is what it is. We still can't determine whether we are using a CPSI product or a...

Aug 2018
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Manager

Other Observations & Comments

We have had issues with the vendor's transparency, communication, and support. CPSI is addressing...

Aug 2018
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Manager

ROI / Cost (care and feeding)

CPSI charges us for every interface on the clinical side, even when they have already built the...

Aug 2018
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Manager

Interfacing and Integration

I can interface anything with Centriq Clinicals. I can bring in data, but it isn’t aggregated. If...

Aug 2018
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Manager

Functionality and Upgrades

Centriq Clinicals is not meeting all of our needs. I have had to buy a dialysis EMR, an anesthesia...

Aug 2018
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Manager

Functionality and Upgrades

We probably won’t stay with CPSI forever. Centriq Clinicals is not the worst system out there by any...

Aug 2018
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CIO

ROI / Cost (care and feeding)

CPSI avoids charging for every little thing, but I see more charges than I used to. I don’t feel...

Aug 2018
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CIO

Functionality and Upgrades

My biggest struggle with the implementation of Centriq Clinicals is the system's lack of robustness...

Aug 2018
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CIO

ROI / Cost (care and feeding)

When I look at what vendors like Cerner and MEDITECH wanted us to pay against what vendors like CPSI...

Aug 2018
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CIO

Functionality and Upgrades

CPSI helped us to convert to Centriq Clinicals. CPSI created a bunch of reports, saved them as PDFs,...

Aug 2018
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Director

Functionality and Upgrades

We would like to see enhancements in the workflow processes in Centriq Clinicals; the processes...

Jul 2018
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Director

Functionality and Upgrades

The communication tool in Centriq Clinicals for interdepartmental communication could be enhanced....

Jul 2018
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CEO/President

ROI / Cost (care and feeding)

We endlessly pay for interfaces even though we know they have been developed. Every time we have a...

Jul 2018
 Helpful

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CEO/President

Relationship

I don’t believe that CPSI is very competent. They have tried to force us to buy modules that they...

Jul 2018
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Nurse

Functionality and Upgrades

Centriq Clinicals is not the biggest platform. CPSI really tries to specialize their system to...

Jun 2018
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CMO

Future Outlook

CPSI's lack of responsiveness led us to replace them. They were moving in a different direction. We...

Jun 2018
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CMO

Lessons Learned

I would tell someone looking at Centriq Clinicals to do more research. There are much better...

Jun 2018
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Manager

Functionality and Upgrades

We are satisfied with Centriq Clinicals. We can navigate the system fairly well. It is easy to...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We can see a blinking light in Centriq Clinicals when we have orders, which is a nice feature. Our...

Apr 2018
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Manager

Service and Support

CPSI's support people will sometimes escalate our issues, but once the issues go to a certain level,...

Apr 2018
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Manager

Functionality and Upgrades

Centriq Clinicals is very particular about how words are spelled when we order tests. We have to be...

Apr 2018
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Manager

Service and Support

CPSI is much better now about quickly responding to us than they were before, but we aren't...

Apr 2018
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Director

Functionality and Upgrades

The CPSI lab module is not user friendly or intuitive. In fact, it has no microbiology capability...

Apr 2018
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Director

Functionality and Upgrades

CPSI is not focused on the lab system at all. It is just another module to them. We are not aware of...

Apr 2018
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Director

Functionality and Upgrades

The reporting capabilities in the CPSI tool are terrible. We are not able to produce many of the...

Apr 2018
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Director

Relationship

The service we receive from CPSI's implementation team depends on how much we complain to their...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The upgrade process for Centriq Clinicals is terrible. It seems like CPSI has no QA process for any...

Mar 2018
 Helpful

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Director

Service and Support

Getting proactive service from CPSI really depends on the person we engage with. Some of CPSI's...

Mar 2018
 Helpful

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Director

Service and Support

CPSI's executives are awesome when we escalate an issue to them; they are prompt and easy to deal...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The interface and layout of Centriq Clinicals is better than the interfaces in other EMRs, but the...

Mar 2018
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Director

Service and Support

CPSI's help desk isn't accountable. They never take surveys. Most service people will send surveys...

Mar 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have heard some complaints about the number of clicks it takes to accomplish some tasks in Centriq...

Mar 2018
 Helpful

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Director

Technology

Centriq Clinicals is worse after the acquisition by CPSI. The vendor's support is better, but the...

Mar 2018
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Director

Other Observations & Comments

CPSI has changed their senior leadership. There are some senior people left, but almost everyone...

Mar 2018
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Director

Other Observations & Comments

CPSI is better at working with our hospitals than with our clinic. However, our hospitalists have...

Mar 2018
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Director

Functionality and Upgrades

Our ED is the worst area for Centriq Clinicals. That portion of the system doesn't have good...

Mar 2018
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Director

Functionality and Upgrades

It is difficult to find data in Centriq Clinicals, and the document-management functionality...

Mar 2018
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Director

Functionality and Upgrades

Centriq Clinicals still has a lot of bugs and functionality gaps. The nurse assessments require a...

Mar 2018
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CIO

Functionality and Upgrades

I don’t mind the technology. I think the clinical module is as good as any tool that I have seen for...

Jan 2018
 Helpful

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CIO

Sales and Contracting

We have had some difficulty with the migration to Centriq Clinicals. We still have some unfinished...

Jan 2018
 Helpful

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CIO

Other Observations & Comments

I don’t feel that we have the same relationship with CPSI that we did with Healthland. I still have...

Jan 2018
 Helpful

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CIO

Functionality and Upgrades

The home-medications piece and medication-reconciliation process are probably the two weakest points...

Jan 2018
 Helpful

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CIO

Relationship

We have had a very difficult migration to Centriq Clinicals, but I haven’t lost my confidence or my...

Jan 2018
 Helpful

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CIO

Other Observations & Comments

Every vendor, including CPSI, has a set of problems. I think in terms of pricing, MEDITECH, Cerner,...

Jan 2018
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Director

Functionality and Upgrades

I would never buy Centriq Clinicals again. The system is unfinished. CPSI is constantly developing...

Jan 2018
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Director

Service and Support

CPSI doesn't keep their promises. They promise fixes that never happen. Their support never follows...

Dec 2017
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Director

Other Observations & Comments

Unfortunately, we can't switch to another system. We don't have the budget for that. If we did, we...

Dec 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is always room for improvement with Centriq Clinicals. For Centriq Clinicals and Centriq...

Nov 2017
 Helpful

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CEO/President

Other Observations & Comments

Centriq Clinicals isn't a bad product, it is just clunky. CPSI didn't assist us in implementing the...

Oct 2017
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CEO/President

Other Observations & Comments

CPSI is making tremendous headway in helping individuals input progress notes. That functionality is...

Oct 2017
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CEO/President

Functionality and Upgrades

We decided to stop using Centriq Clinicals. The report functionality was not adequate in the system....

Oct 2017