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Centriq Clinicals (Healthland) Comments
Subject Expert
Commentary Summary
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User Commentary
CIO
ROI / Cost (care and feeding)
It feels a bit strange for me to rate the CPSI system so highly for getting our money's worth, but...
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CIO
Functionality and Upgrades
The pharmacy section remains one of the clinical modules that our organization struggles with. I...
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CIO
Other Observations & Comments
Things have gotten a little more expensive with Centriq Clinicals. However, I am not surprised. For...
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CIO
Service and Support
CPSI has helped us and we have successfully attested again for meaningful use. That is a good thing,...
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CIO
Service and Support
I am hesitant to say that CPSI keeps their promises because things take longer than I would like....
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CIO
Functionality and Upgrades
The upgrades for Centriq Clinicals are sometimes painful with what they end up breaking. Then I have...
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CIO
Relationship
CPSI has had a lot of turnover since the acquisition, but they have maintained a lot of people as...
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CIO
Relationship
I don't feel as important as I did with Healthland. The management team from CPSI has CPSI's old...
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CIO
Future Outlook
CPSI is continuing to develop and deliver on Centriq Clinicals. I don't see any slowdown at this...
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Nurse
Service and Support
Evident blows our other vendors out of the water. Their support is phenomenal for the most part....
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Analyst/Coordinator
Service and Support
I would say that things have been going well with CPSI, but they are not perfect. I will say that...
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Analyst/Coordinator
Functionality and Upgrades
We have quite a few challenges with the workflow, and it seems like there are a lot of clicks in the...
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Analyst/Coordinator
Functionality and Upgrades
When a provider reviews a lab, the provider should be able to send a letter with the provider...
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Analyst/Coordinator
Future Outlook
Part of CPSI’s roadmap is to integrate the Healthland product and the CPSI product so that they have...
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Director
Functionality and Upgrades
I have voiced my concerns with CPSI enough. They are redesigning some things but haven’t delivered...
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Director
Interfacing and Integration
CPSI needs to improve integration. It isn’t like anyone with a healthcare background can just jump...
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Director
Interfacing and Integration
There are a lot of integration issues with the system, such as the issue with the PDMP software....
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VP/Other Executive
Technology
Centriq Clinicals is not one of my favorite systems. We are using one of the older versions that is...
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CEO/President
Functionality and Upgrades
We have been very impressed with the progress that CPSI has made with customer satisfaction and...
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CEO/President
Service and Support
CPSI has their own culture, but we still have most of the same people we had with Healthland. A few...
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CEO/President
Functionality and Upgrades
Centriq Clinicals is probably one of the best clinical products out there. It meets all our needs...
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CEO/President
Functionality and Upgrades
The upgrades are dependent on what is going on in the industry. We usually have an upgrade once per...
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CEO/President
Functionality and Upgrades
The provider work center is very user friendly, and CPSI continually works on it. When the providers...
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CEO/President
Functionality and Upgrades
Charts used to have color-coded tabs at the bottom. When the physicians came in, they could just...
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CEO/President
Other Observations & Comments
CPSI guaranteed me a minimum of about seven years before they would change anything with the system....
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CIO
Functionality and Upgrades
When CPSI bought Healthland, they told us what their plan was, but we saw so many hotfixes with...
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CIO
Functionality and Upgrades
We didn’t feel like Healthland was a fit for us any longer. We kept being promised things, and we...
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CIO
Functionality and Upgrades
We felt like the ambulatory solution was just not going to work well. We thought it was going to be...
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Manager
Functionality and Upgrades
The system was a struggle in the beginning, but we have gotten used to it. It has some reporting...
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Manager
Functionality and Upgrades
It was easier to access things in our previous CPSI system, and the reporting was better. I could...
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Manager
Service and Support
The support is pretty good. When I turn in a ticket, I usually get some attention pretty quickly...
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Manager
Functionality and Upgrades
We have updates at least quarterly, and there are always some new enhancements that are very...
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Manager
Other Observations & Comments
Centriq Clinicals is what it is. We still can't determine whether we are using a CPSI product or a...
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Manager
Other Observations & Comments
We have had issues with the vendor's transparency, communication, and support. CPSI is addressing...
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Manager
ROI / Cost (care and feeding)
CPSI charges us for every interface on the clinical side, even when they have already built the...
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Manager
Interfacing and Integration
I can interface anything with Centriq Clinicals. I can bring in data, but it isn’t aggregated. If...
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Manager
Functionality and Upgrades
Centriq Clinicals is not meeting all of our needs. I have had to buy a dialysis EMR, an anesthesia...
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Manager
Functionality and Upgrades
We probably won’t stay with CPSI forever. Centriq Clinicals is not the worst system out there by any...
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CIO
ROI / Cost (care and feeding)
CPSI avoids charging for every little thing, but I see more charges than I used to. I don’t feel...
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CIO
Functionality and Upgrades
My biggest struggle with the implementation of Centriq Clinicals is the system's lack of robustness...
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CIO
ROI / Cost (care and feeding)
When I look at what vendors like Cerner and MEDITECH wanted us to pay against what vendors like CPSI...
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CIO
Functionality and Upgrades
CPSI helped us to convert to Centriq Clinicals. CPSI created a bunch of reports, saved them as PDFs,...
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Director
Functionality and Upgrades
We would like to see enhancements in the workflow processes in Centriq Clinicals; the processes...
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Director
Functionality and Upgrades
The communication tool in Centriq Clinicals for interdepartmental communication could be enhanced....
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CEO/President
ROI / Cost (care and feeding)
We endlessly pay for interfaces even though we know they have been developed. Every time we have a...
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CEO/President
Relationship
I don’t believe that CPSI is very competent. They have tried to force us to buy modules that they...
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Nurse
Functionality and Upgrades
Centriq Clinicals is not the biggest platform. CPSI really tries to specialize their system to...
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CMO
Future Outlook
CPSI's lack of responsiveness led us to replace them. They were moving in a different direction. We...
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CMO
Lessons Learned
I would tell someone looking at Centriq Clinicals to do more research. There are much better...
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Manager
Functionality and Upgrades
We are satisfied with Centriq Clinicals. We can navigate the system fairly well. It is easy to...
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Manager
Functionality and Upgrades
We can see a blinking light in Centriq Clinicals when we have orders, which is a nice feature. Our...
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Manager
Service and Support
CPSI's support people will sometimes escalate our issues, but once the issues go to a certain level,...
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Manager
Functionality and Upgrades
Centriq Clinicals is very particular about how words are spelled when we order tests. We have to be...
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Manager
Service and Support
CPSI is much better now about quickly responding to us than they were before, but we aren't...
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Director
Functionality and Upgrades
The CPSI lab module is not user friendly or intuitive. In fact, it has no microbiology capability...
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Director
Functionality and Upgrades
CPSI is not focused on the lab system at all. It is just another module to them. We are not aware of...
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Director
Functionality and Upgrades
The reporting capabilities in the CPSI tool are terrible. We are not able to produce many of the...
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Director
Relationship
The service we receive from CPSI's implementation team depends on how much we complain to their...
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Director
Functionality and Upgrades
The upgrade process for Centriq Clinicals is terrible. It seems like CPSI has no QA process for any...
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Director
Service and Support
Getting proactive service from CPSI really depends on the person we engage with. Some of CPSI's...
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Director
Service and Support
CPSI's executives are awesome when we escalate an issue to them; they are prompt and easy to deal...
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Director
Functionality and Upgrades
The interface and layout of Centriq Clinicals is better than the interfaces in other EMRs, but the...
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Director
Service and Support
CPSI's help desk isn't accountable. They never take surveys. Most service people will send surveys...
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Analyst/Coordinator
Functionality and Upgrades
I have heard some complaints about the number of clicks it takes to accomplish some tasks in Centriq...
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Director
Technology
Centriq Clinicals is worse after the acquisition by CPSI. The vendor's support is better, but the...
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Director
Other Observations & Comments
CPSI has changed their senior leadership. There are some senior people left, but almost everyone...
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Director
Other Observations & Comments
CPSI is better at working with our hospitals than with our clinic. However, our hospitalists have...
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Director
Functionality and Upgrades
Our ED is the worst area for Centriq Clinicals. That portion of the system doesn't have good...
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Director
Functionality and Upgrades
It is difficult to find data in Centriq Clinicals, and the document-management functionality...
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Director
Functionality and Upgrades
Centriq Clinicals still has a lot of bugs and functionality gaps. The nurse assessments require a...
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CIO
Functionality and Upgrades
I don’t mind the technology. I think the clinical module is as good as any tool that I have seen for...
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CIO
Sales and Contracting
We have had some difficulty with the migration to Centriq Clinicals. We still have some unfinished...
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CIO
Other Observations & Comments
I don’t feel that we have the same relationship with CPSI that we did with Healthland. I still have...
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CIO
Functionality and Upgrades
The home-medications piece and medication-reconciliation process are probably the two weakest points...
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CIO
Relationship
We have had a very difficult migration to Centriq Clinicals, but I haven’t lost my confidence or my...
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CIO
Other Observations & Comments
Every vendor, including CPSI, has a set of problems. I think in terms of pricing, MEDITECH, Cerner,...
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Director
Functionality and Upgrades
I would never buy Centriq Clinicals again. The system is unfinished. CPSI is constantly developing...
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Director
Service and Support
CPSI doesn't keep their promises. They promise fixes that never happen. Their support never follows...
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Director
Other Observations & Comments
Unfortunately, we can't switch to another system. We don't have the budget for that. If we did, we...
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Analyst/Coordinator
Functionality and Upgrades
There is always room for improvement with Centriq Clinicals. For Centriq Clinicals and Centriq...
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CEO/President
Other Observations & Comments
Centriq Clinicals isn't a bad product, it is just clunky. CPSI didn't assist us in implementing the...
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CEO/President
Other Observations & Comments
CPSI is making tremendous headway in helping individuals input progress notes. That functionality is...
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CEO/President
Functionality and Upgrades
We decided to stop using Centriq Clinicals. The report functionality was not adequate in the system....
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