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CSI Healthcare IT Go-Live Support Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
If I am nitpicking, when the lead for CSI Healthcare IT's field team would do the reports every day,...
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Director
We switched vendors for our latest big go-live. The feedback from the end users from day one was...
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Director
The team lead was very close by during go-live, so I could literally walk over to the desk and ask...
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Director
We had a level-one triage center, and that was fabulous. Typically, we have our own command center...
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Manager
In the beginning, when we were looking at prices, I thought they were kind of expensive. At the end...
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Manager
When we were looking for a firm, we needed to make sure that if we needed more resources, the firm...
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Manager
When choosing a firm for our go-live, we reached out to other folks and asked about CSI Healthcare...
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Manager
CSI Healthcare IT took the initiative and helped us with a couple of things. They would go talk to a...
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Manager
Everyone from the top down was involved with us from the beginning. Executives from CSI Healthcare...
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Manager
There was a situation with another vendor involved in our go-live where we had a lot of difficulty....
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Manager
Because of COVID-19, training was held virtually. People had to read a lot of things online, so they...
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Manager
During go-live, CSI Healthcare IT was really our eyes and ears because I could not be in multiple...
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Manager
The resources that CSI Healthcare IT brought were really the cream of the crop. They had many people...
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Manager
CSI Healthcare IT gave us what they called an end-of-day report every day for every area they...
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VP/Other Executive
The firm has done great at handling the logistics of the project. They have consistently exceeded...
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VP/Other Executive
The firm's executives are more engaged than the executives from other firms we work with. I would...
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Director
I am a big fan of the vendor. They do their job. If I could rate how CSI Healthcare IT handled the...
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Director
Providing useful tools is something the vendor does really well over their competitors. CSI...
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Director
We work really well together. In the early days, when we were first getting to know the vendor,...
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Director
I would rate the executive involvement high. I know the vendor's president well, and that person...
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CIO
CSI Healthcare IT is best of breed. They are a blue-ribbon company, and we have a great partnership....
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CIO
CSI Healthcare IT is wicked expensive. They are really good, but they are one of my most expensive vendors....
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CIO
CSI Healthcare IT is very responsive when we need them. They match on resources that we require of...
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CIO
We used quite a bit of CSI Healthcare IT through the acquisition and movement of some new hospitals...
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Director
I wanted to have more executive involvement from CSI Healthcare IT when dealing with consultant...
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Director
I would have liked CSI Healthcare IT to check in with us about our resources. A lot of times, we had...
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Director
The engagement with CSI Healthcare IT went really well. I didn't interact much with the consultants....
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Director
CSI Healthcare IT was pretty effective in vetting and finding proper resources. The vendor put...
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Director
CSI Healthcare IT partnered really well with our IT leadership. The resources integrated very well...
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CIO
CSI Healthcare IT is so responsive. They are on top of things when we reach out to them. The vendor...
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CIO
I can't think of anything that CSI Healthcare could do better. The vendor is just that good. They...
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CIO
I am sure that we have had higher expectations for other vendors that we have engaged with, but CSI...
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Director
We had an issue with a few of the vendor's people during our go-live. Those people were few and far...
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Director
The vendor didn't consistently exceed our expectations. There was one group from the vendor that...
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VP/Other Executive
I would give CSI Healthcare IT's go-live support the highest score. We received compliments about...
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VP/Other Executive
If someone were to ask me about CSI Healthcare IT's go-live support, I would say that the vendor was...
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Manager
We generally provided the tools. Maybe CSI Healthcare IT's schedule was a tool in terms of making...
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Manager
With CSI Healthcare IT, we had an additional avenue of remote support because of COVID-19 where we...
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Manager
The physical support from CSI Healthcare IT was what they offer throughout most go-lives. They did...
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Manager
I think any time we start to get to the maximum numbers of staff members, there is going to be a...
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Manager
I would want others to know or consider the number of resources that are required for their go-live....
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CNIO
The vendor has a good methodology. I appreciate that they spend time with us before go-live events....
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CNIO
CSI Healthcare IT hasn't been as quick to adapt to some of the changing needs that COVID-19 has...
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CIO
CSI Healthcare IT provided doctors who did our at-the-elbow training. Our physicians and staff rated...
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CIO
CSI Healthcare IT provides what we need in a timely manner.
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VP/Other Executive
The resources that the vendor found for us were excellent. There wasn't one person that we had to...
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VP/Other Executive
CSI Healthcare IT was very good at handling the logistics of our project. They were very well...
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CNIO
We have had a really good relationship with the vendor. We like that their staff members are high...
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Director
I was constantly on the phone with the vendor's executives and leads to make sure the go-live went...
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Director
We were able to get a fairly reasonable market value from CSI Healthcare IT, especially when...
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Director
I have been part of other go-lives where the training was a bit of a headache. I wouldn't...
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Director
I didn't get a ton of phenomenal tools, but just because CSI Healthcare IT didn't provide many tools...
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Director
CSI Healthcare IT is a phenomenal vendor. There was one trainer that the vendor had to replace...
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Director
CSI Healthcare IT adapted to our milestones and goals. They went above and beyond to ensure our...
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Director
We can expect a response from CSI Healthcare IT within the same business day. Most of the time, I...
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VP/Other Executive
I rated the vendor really high because I don’t know that there is anything else they need to do....
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Director
Everyone was learning on the job, but it was great having CSI Healthcare IT as a partner. Part of...
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Director
During our go-live, we had our CSI Healthcare IT partners help us with all the tickets we were...
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Director
We had resources providing at-the-elbow support in a superuser role. We also had some non-EMR...
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Director
The vendor was very supportive during the COVID-19 crisis. We had great communication with our...
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Director
CSI Healthcare IT's executive involvement is the highest because of our key contact. The experience...
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Director
I highly recommend CSI Healthcare IT to others. They have been great for us. We are very satisfied...
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Director
CSI Healthcare IT assigned us a lead because that is part of their methodology. The vendor also...
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Manager
I can't blame CSI Healthcare IT for the lack of training from our internal training team. From a...
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Manager
I have had communication with CSI Healthcare IT throughout the years. They have always worked with...
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Manager
CSI Healthcare IT had a primary project manager who managed the solution being implemented and all...
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Manager
CSI Healthcare IT has a combined charge, and they don't nickel-and-dime us. The firm is equipped for...
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Manager
The open communication we get from CSI Healthcare IT sets them apart. They have touched base every...
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Manager
The quality of staff and consultants was pretty good. The vendor's staff was fine. The same people...
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Manager
The vendor's support during COVID-19 has been pretty helpful. We have had a pretty smooth...
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VP/Other Executive
For the go-live support, CSI Healthcare IT has been pretty strategic as they have thought through...
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VP/Other Executive
I would rate the executive involvement in the middle. I have access to the executives, and I can...
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VP/Other Executive
When it comes to the strength of our partnership, the vendor has been really good, especially during...
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VP/Other Executive
When it comes to the go-live support, I am still not convinced that we were as aggressive and...
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Director
The vendor has been very supportive during the COVID-19 crisis. They have been able to help us with...
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Director
When there was a problem with a consultant, the vendor just replaced that person with someone else....
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Director
CSI Healthcare IT has exceeded our expectations a bit. I have been through several projects with...
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Director
There was a situation with CSI Healthcare IT where we had to replace a resource, but the vendor let...
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Director
The vendor has gone above and beyond to help us talk about some different opportunities that we...
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Director
The vendor executives have been great to work with. The vendor has have done very well in making...
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Director
The vendor has been able to help us with the documentation we use when we track our staff. They have...
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From Good to Exceptional—Go-Live Support