Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
CSI Healthcare IT Go-Live Support Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
COVID-19 resulted in a staffing shortage. We needed people who could help drive us forward. CSI...
Login or Create an Account to see details.
Director
CSI Healthcare IT has a good onboarding process. They can provide flexible people. They have filled...
Login or Create an Account to see details.
Director
CSI Healthcare IT does really great work, but we do need a quicker response. There seem to be...
Login or Create an Account to see details.
Director
It is kind of hard to say what we need more of. It is not just about the intangibles, like customer...
Login or Create an Account to see details.
Manager
The strategy and logistics planning from the person that did the go-live were really good. That...
Login or Create an Account to see details.
Manager
Sometimes we get a bum on the go-live team, but they are not critical-thinking analysts, so the...
Login or Create an Account to see details.
Manager
CSI Healthcare IT is so responsive. They replace things within hours. They are flexible both in the...
Login or Create an Account to see details.
Manager
It was a difficult time to bring people on-site, given the pandemic. We made the decision to train...
Login or Create an Account to see details.
Manager
We certainly had some consultants who were exceptionally strong and others who were just okay. But...
Login or Create an Account to see details.
Manager
The vendor was very easy to work with. There was one particular area where very early in the...
Login or Create an Account to see details.
VP/Other Executive
Our experience with CSI Healthcare IT was very positive. They were very professional and did a great...
Login or Create an Account to see details.
VP/Other Executive
A lot of people said yes to things at the beginning but then were afraid to travel later on because...
Login or Create an Account to see details.
Manager
CSI Healthcare IT has a lot of great talent, and I am sure some of their resources are credentialed,...
Login or Create an Account to see details.
Manager
Our CSI Healthcare IT resources are expensive, but the firm is huge, and they have a well-oiled...
Login or Create an Account to see details.
Manager
CSI Healthcare IT came in with a really great pricing model. It was essentially per diem. A...
Login or Create an Account to see details.
VP/Other Executive
From the beginning, CSI Healthcare IT was committed at the highest levels. They were engaged with...
Login or Create an Account to see details.
VP/Other Executive
CSI Healthcare IT had two people as part of their on-site coordinators. If we came to them with a...
Login or Create an Account to see details.
VP/Other Executive
The key outcome from CSI Healthcare IT's go-live support was that we were confident that we could...
Login or Create an Account to see details.
Analyst/Coordinator
Overall, we are very happy with CSI Healthcare IT; in fact, we wouldn’t keep using them if we...
Login or Create an Account to see details.
Analyst/Coordinator
We have always been hesitant to bring in at-the-elbow support because of a bad experience in the...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t usually go with the top score. But in CSI Healthcare IT’s case, I would. There was one...
Login or Create an Account to see details.
Analyst/Coordinator
I think the sales representative that has worked with us has been very patient with us and very...
Login or Create an Account to see details.
Director
If I am nitpicking, when the lead for CSI Healthcare IT's field team would do the reports every day,...
Login or Create an Account to see details.
Director
We switched vendors for our latest big go-live. The feedback from the end users from day one was...
Login or Create an Account to see details.
Director
The team lead was very close by during go-live, so I could literally walk over to the desk and ask...
Login or Create an Account to see details.
Director
We had a level-one triage center, and that was fabulous. Typically, we have our own command center...
Login or Create an Account to see details.
Manager
In the beginning, when we were looking at prices, I thought CSI Healthcare IT was kind of expensive....
Login or Create an Account to see details.
Manager
When we were looking for a firm, we needed to make sure that if we needed more resources, the firm...
Login or Create an Account to see details.
Manager
When choosing a firm for our go-live, we reached out to other folks and asked about CSI Healthcare...
Login or Create an Account to see details.
Manager
CSI Healthcare IT took the initiative and helped us with a couple of things. They would go talk to a...
Login or Create an Account to see details.
Manager
Everyone from the top down was involved with us from the beginning. Executives from CSI Healthcare...
Login or Create an Account to see details.
Manager
There was a situation with another vendor involved in our go-live where we had a lot of difficulty....
Login or Create an Account to see details.
Manager
Because of COVID-19, training was held virtually. People had to read a lot of things online, so they...
Login or Create an Account to see details.
Manager
During go-live, CSI Healthcare IT was really our eyes and ears because I could not be in multiple...
Login or Create an Account to see details.
Manager
The resources that CSI Healthcare IT brought were really the cream of the crop. They had many people...
Login or Create an Account to see details.
Manager
CSI Healthcare IT gave us what they called an end-of-day report every day for every area they...
Login or Create an Account to see details.
VP/Other Executive
The firm has done great at handling the logistics of the project. They have consistently exceeded...
Login or Create an Account to see details.
VP/Other Executive
The firm's executives are more engaged than the executives from other firms we work with. I would...
Login or Create an Account to see details.
Director
I am a big fan of the vendor. They do their job. If I could rate how CSI Healthcare IT handled the...
Login or Create an Account to see details.
Director
Providing useful tools is something the vendor does really well over their competitors. CSI...
Login or Create an Account to see details.
Director
We work really well together. In the early days, when we were first getting to know the vendor,...
Login or Create an Account to see details.
Director
I would rate the executive involvement high. I know the vendor's president well, and that person...
Login or Create an Account to see details.
CIO
CSI Healthcare IT is best of breed. They are a blue-ribbon company, and we have a great partnership....
Login or Create an Account to see details.
CIO
CSI Healthcare IT is wicked expensive. They are really good, but they are one of my most expensive vendors....
Login or Create an Account to see details.
CIO
CSI Healthcare IT is very responsive when we need them. They match on resources that we require of...
Login or Create an Account to see details.
CIO
We used quite a bit of CSI Healthcare IT through the acquisition and movement of some new hospitals...
Login or Create an Account to see details.
Director
I wanted to have more executive involvement from CSI Healthcare IT when dealing with consultant...
Login or Create an Account to see details.
Director
I would have liked CSI Healthcare IT to check in with us about our resources. A lot of times, we had...
Login or Create an Account to see details.
Director
The engagement with CSI Healthcare IT went really well. I didn't interact much with the consultants....
Login or Create an Account to see details.
Director
CSI Healthcare IT was pretty effective in vetting and finding proper resources. The vendor put...
Login or Create an Account to see details.
Director
CSI Healthcare IT partnered really well with our IT leadership. The resources integrated very well...
Login or Create an Account to see details.
CIO
CSI Healthcare IT is so responsive. They are on top of things when we reach out to them. The vendor...
Login or Create an Account to see details.
CIO
I can't think of anything that CSI Healthcare could do better. The vendor is just that good. They...
Login or Create an Account to see details.
CIO
I am sure that we have had higher expectations for other vendors that we have engaged with, but CSI...
Login or Create an Account to see details.
Director
We had an issue with a few of the vendor's people during our go-live. Those people were few and far...
Login or Create an Account to see details.
Director
The vendor didn't consistently exceed our expectations. There was one group from the vendor that...
Login or Create an Account to see details.
VP/Other Executive
I would give CSI Healthcare IT's go-live support the highest score. We received compliments about...
Login or Create an Account to see details.
VP/Other Executive
If someone were to ask me about CSI Healthcare IT's go-live support, I would say that the vendor was...
Login or Create an Account to see details.
Manager
We generally provided the tools. Maybe CSI Healthcare IT's schedule was a tool in terms of making...
Login or Create an Account to see details.
Manager
With CSI Healthcare IT, we had an additional avenue of remote support because of COVID-19 where we...
Login or Create an Account to see details.
Manager
The physical support from CSI Healthcare IT was what they offer throughout most go-lives. They did...
Login or Create an Account to see details.
Manager
I think any time we start to get to the maximum numbers of staff members, there is going to be a...
Login or Create an Account to see details.
Manager
I would want others to know or consider the number of resources that are required for their go-live....
Login or Create an Account to see details.
CNIO
The vendor has a good methodology. I appreciate that they spend time with us before go-live events....
Login or Create an Account to see details.
CNIO
CSI Healthcare IT hasn't been as quick to adapt to some of the changing needs that COVID-19 has...
Login or Create an Account to see details.
CIO
CSI Healthcare IT provided doctors who did our at-the-elbow training. Our physicians and staff rated...
Login or Create an Account to see details.
CIO
CSI Healthcare IT provides what we need in a timely manner.
Login or Create an Account to see details.
VP/Other Executive
The resources that the vendor found for us were excellent. There wasn't one person that we had to...
Login or Create an Account to see details.
VP/Other Executive
CSI Healthcare IT was very good at handling the logistics of our project. They were very well...
Login or Create an Account to see details.
CNIO
We have had a really good relationship with the vendor. We like that their staff members are high...
Login or Create an Account to see details.
Director
I was constantly on the phone with the vendor's executives and leads to make sure the go-live went...
Login or Create an Account to see details.
Director
We were able to get a fairly reasonable market value from CSI Healthcare IT, especially when...
Login or Create an Account to see details.
Director
I have been part of other go-lives where the training was a bit of a headache. I wouldn't...
Login or Create an Account to see details.
Director
I didn't get a ton of phenomenal tools, but just because CSI Healthcare IT didn't provide many tools...
Login or Create an Account to see details.
Director
CSI Healthcare IT is a phenomenal vendor. There was one trainer that the vendor had to replace...
Login or Create an Account to see details.
Director
CSI Healthcare IT adapted to our milestones and goals. They went above and beyond to ensure our...
Login or Create an Account to see details.
Director
We can expect a response from CSI Healthcare IT within the same business day. Most of the time, I...
Login or Create an Account to see details.
VP/Other Executive
I rated the vendor really high because I don’t know that there is anything else they need to do....
Login or Create an Account to see details.
Preferences
Related Blogs
From Good to Exceptional—Go-Live Support