Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Go-Live Support on your dashboard or bookmark under

(Your Products / Your Organization's Products)


CSI Healthcare IT Go-Live Support Comments
Filtered view: All

KLAS Research Director - Kaleb Harris
Subject Expert

Kaleb Harris

Research Director

kaleb.harris@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Go-Live Support on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

If I am nitpicking, when the lead for CSI Healthcare IT's field team would do the reports every day,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We switched vendors for our latest big go-live. The feedback from the end users from day one was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The team lead was very close by during go-live, so I could literally walk over to the desk and ask...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a level-one triage center, and that was fabulous. Typically, we have our own command center...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, when we were looking at prices, I thought they were kind of expensive. At the end...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were looking for a firm, we needed to make sure that if we needed more resources, the firm...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When choosing a firm for our go-live, we reached out to other folks and asked about CSI Healthcare...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CSI Healthcare IT took the initiative and helped us with a couple of things. They would go talk to a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everyone from the top down was involved with us from the beginning. Executives from CSI Healthcare...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was a situation with another vendor involved in our go-live where we had a lot of difficulty....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of COVID-19, training was held virtually. People had to read a lot of things online, so they...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During go-live, CSI Healthcare IT was really our eyes and ears because I could not be in multiple...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The resources that CSI Healthcare IT brought were really the cream of the crop. They had many people...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CSI Healthcare IT gave us what they called an end-of-day report every day for every area they...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm has done great at handling the logistics of the project. They have consistently exceeded...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm's executives are more engaged than the executives from other firms we work with. I would...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am a big fan of the vendor. They do their job. If I could rate how CSI Healthcare IT handled the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Providing useful tools is something the vendor does really well over their competitors. CSI...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We work really well together. In the early days, when we were first getting to know the vendor,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would rate the executive involvement high. I know the vendor's president well, and that person...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT is best of breed. They are a blue-ribbon company, and we have a great partnership....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT is wicked expensive. They are really good, but they are one of my most expensive vendors....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT is very responsive when we need them. They match on resources that we require of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We used quite a bit of CSI Healthcare IT through the acquisition and movement of some new hospitals...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wanted to have more executive involvement from CSI Healthcare IT when dealing with consultant...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would have liked CSI Healthcare IT to check in with us about our resources. A lot of times, we had...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The engagement with CSI Healthcare IT went really well. I didn't interact much with the consultants....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT was pretty effective in vetting and finding proper resources. The vendor put...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT partnered really well with our IT leadership. The resources integrated very well...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT is so responsive. They are on top of things when we reach out to them. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I can't think of anything that CSI Healthcare could do better. The vendor is just that good. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am sure that we have had higher expectations for other vendors that we have engaged with, but CSI...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an issue with a few of the vendor's people during our go-live. Those people were few and far...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor didn't consistently exceed our expectations. There was one group from the vendor that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give CSI Healthcare IT's go-live support the highest score. We received compliments about...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If someone were to ask me about CSI Healthcare IT's go-live support, I would say that the vendor was...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We generally provided the tools. Maybe CSI Healthcare IT's schedule was a tool in terms of making...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With CSI Healthcare IT, we had an additional avenue of remote support because of COVID-19 where we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The physical support from CSI Healthcare IT was what they offer throughout most go-lives. They did...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think any time we start to get to the maximum numbers of staff members, there is going to be a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would want others to know or consider the number of resources that are required for their go-live....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

The vendor has a good methodology. I appreciate that they spend time with us before go-live events....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

CSI Healthcare IT hasn't been as quick to adapt to some of the changing needs that COVID-19 has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT provided doctors who did our at-the-elbow training. Our physicians and staff rated...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CSI Healthcare IT provides what we need in a timely manner.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The resources that the vendor found for us were excellent. There wasn't one person that we had to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CSI Healthcare IT was very good at handling the logistics of our project. They were very well...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

We have had a really good relationship with the vendor. We like that their staff members are high...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was constantly on the phone with the vendor's executives and leads to make sure the go-live went...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were able to get a fairly reasonable market value from CSI Healthcare IT, especially when...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been part of other go-lives where the training was a bit of a headache. I wouldn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I didn't get a ton of phenomenal tools, but just because CSI Healthcare IT didn't provide many tools...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT is a phenomenal vendor. There was one trainer that the vendor had to replace...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT adapted to our milestones and goals. They went above and beyond to ensure our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can expect a response from CSI Healthcare IT within the same business day. Most of the time, I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I rated the vendor really high because I don’t know that there is anything else they need to do....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everyone was learning on the job, but it was great having CSI Healthcare IT as a partner. Part of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During our go-live, we had our CSI Healthcare IT partners help us with all the tickets we were...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had resources providing at-the-elbow support in a superuser role. We also had some non-EMR...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was very supportive during the COVID-19 crisis. We had great communication with our...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT's executive involvement is the highest because of our key contact. The experience...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I highly recommend CSI Healthcare IT to others. They have been great for us. We are very satisfied...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT assigned us a lead because that is part of their methodology. The vendor also...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't blame CSI Healthcare IT for the lack of training from our internal training team. From a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had communication with CSI Healthcare IT throughout the years. They have always worked with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CSI Healthcare IT had a primary project manager who managed the solution being implemented and all...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CSI Healthcare IT has a combined charge, and they don't nickel-and-dime us. The firm is equipped for...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The open communication we get from CSI Healthcare IT sets them apart. They have touched base every...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of staff and consultants was pretty good. The vendor's staff was fine. The same people...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support during COVID-19 has been pretty helpful. We have had a pretty smooth...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For the go-live support, CSI Healthcare IT has been pretty strategic as they have thought through...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would rate the executive involvement in the middle. I have access to the executives, and I can...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to the strength of our partnership, the vendor has been really good, especially during...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to the go-live support, I am still not convinced that we were as aggressive and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very supportive during the COVID-19 crisis. They have been able to help us with...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there was a problem with a consultant, the vendor just replaced that person with someone else....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CSI Healthcare IT has exceeded our expectations a bit. I have been through several projects with...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There was a situation with CSI Healthcare IT where we had to replace a resource, but the vendor let...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has gone above and beyond to help us talk about some different opportunities that we...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executives have been great to work with. The vendor has have done very well in making...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been able to help us with the documentation we use when we track our staff. They have...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports