CSI Healthcare IT Go-Live Support
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Kaleb Harris
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Director

We moved people around very quickly and frequently, and CSI Healthcare IT responded with no...

May 2022
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Director

Historically, we have been happier with CSI Healthcare IT than with other groups that we have used....

May 2022
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Director

We did have consultants that we had to replace because they did not meet our needs, but CSI...

May 2022
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Director

CSI Healthcare IT did not charge us for every little thing. We had a budget up front, and we were...

May 2022
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Director

In terms of how we set up our structure for training, it was very helpful to be able to carry...

May 2022
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Director

We had a great experience with the firm, but there were a few individuals we needed to switch who...

May 2022
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CIO

CSI Healthcare IT is very easy to work with. I get a report from the firm regularly, and I feel very...

May 2022
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CIO

CSI Healthcare IT is a great firm, and I would highly recommend them. My personal recommendation is...

May 2022
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CIO

There was a call-in option where people could just pick up the phone and call CSI Healthcare IT....

May 2022
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VP/Other Executive

The labor market is getting difficult. I think that CSI Healthcare IT needs to focus more on...

May 2022
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Manager

CSI Healthcare IT provided phenomenal resources. They met every need. They had schedules ahead of...

May 2022
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Manager

A lot of times when we have at-the-elbow support, people hang back and wait for questions to come to...

May 2022
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Manager

We want to make CSI Healthcare IT exclusive; they did a phenomenal job. They were right on top of...

May 2022
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Manager

What is really great about CSI Healthcare IT is that they have a standing group of resources that...

May 2022
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VP/Other Executive

Some of the firm's planning wasn't adequate, and there were challenges with staffing and logistics....

May 2022
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VP/Other Executive

The firm's people are extremely customer focused and responsive. They are more responsive than my...

May 2022
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Director

The whole project was fairly quick, and the go-live was so smooth. We had to adjust parts of our...

May 2022
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Director

We had areas where the firm worked prior to the go-live. For at-the-elbow superusers, the firm...

May 2022
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Director

The resources the firm brought on were great. We have used the resources multiple times and have...

May 2022
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Director

I had no logistical issues at all. We looked to make sure everyone understood, and the firm was very...

May 2022
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Director

This has been the best go-live we have had to date. It was expensive to use the firm, but using the...

May 2022
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CIO

I use CSI Healthcare IT almost exclusively at this point for at-the-elbow resources. CSI Healthcare...

May 2022
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Director

CSI Healthcare IT did well with finding the right resources because the resources were experienced...

May 2022
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Manager

There are always people that are not very effective, especially with large groups. But on the whole,...

May 2022
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Manager

We had a changeover in project management, so there was a transition. The transition wasn't rocky,...

May 2022
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Manager

Go-live support is not cheap. But CSI Healthcare IT makes the most of their efforts. We certainly...

May 2022
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Director

The firm was very fast in getting us information. They worked with us very closely to determine the...

May 2022
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Director

The outcome of the service was that the firm helped ensure that our providers had the right support...

May 2022
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Director

The communication with CSI Healthcare IT is absolutely amazing. They do a really good job of...

May 2022
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Director

Go-lives are extremely stressful, and people are very overwhelmed and stressed. One thing I would...

May 2022
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Director

The firm absolutely helped us have a smooth and successful EMR go-live. We had enough consultants on...

May 2022
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Director

We felt very lucky with the shift leaders from CSI Healthcare IT. We had each shift leader for...

May 2022
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Director

The people from CSI Healthcare IT were very open about what we were talking about and working on....

May 2022
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Director

CSI Healthcare IT did a great job. The firm was very receptive to our questions and needs. CSI...

May 2022
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Director

CSI Healthcare IT didn't go above and beyond in terms of doing strategic work. The consultants...

May 2022
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Director

There were just a few hiccups here and there, but CSI Healthcare IT was very attentive to those...

May 2022
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VP/Other Executive

CSI Healthcare IT had a fail-safe for virtual support. If somebody could not physically get to...

Mar 2022
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VP/Other Executive

The firm did a really good job of finding resources for our go-live. There was virtually no negative...

Mar 2022
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VP/Other Executive

CSI Healthcare IT had good trainers, but our team had to do a lot of review and changes to the...

Mar 2022
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VP/Other Executive

There wasn’t a lot of strategic perspective from CSI Healthcare IT. Their go-live services are part...

Mar 2022
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VP/Other Executive

With most consulting firms, we have to go and ask them what all the different services they provide...

Mar 2022
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CIO

We heard good things about the work that the firm had done with other organizations. The firm's team...

Dec 2021
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CIO

CSI Healthcare IT did really well. They brought in a team, and they did a quick ramp-up. There were...

Dec 2021
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CIO

Every person from CSI Healthcare IT was rock solid. We got great reviews from all the users. CSI...

Dec 2021
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CIO

It wasn’t easy finding the right resources for at-the-elbow support, but I wouldn’t put that on CSI...

Oct 2021
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CIO

CSI Healthcare IT met my expectations when it came to at-the-elbow support. The go-live was chaotic...

Oct 2021
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Director

Our go-live had a lot of issues that we hadn't seen previously. Part of the challenge was that it...

Oct 2021
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Director

We had some silly logistical things where some of the at-the-elbow support people didn't show up,...

Oct 2021
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Director

Everybody loved the at-the-elbow support. We even extended a couple of the support people because we...

Oct 2021
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Director

CSI Healthcare IT has always been a partner with us. They have worked with us to iron out any bugs,...

Oct 2021
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Director

We always interview consultants who don’t pan out. We interview and engage consultants, but...

Oct 2021
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Director

When we had to choose at-the-elbow support, CSI Healthcare IT was the firm that floated to the top....

Oct 2021
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VP/Other Executive

CSI Healthcare IT was absolutely outstanding. They were fantastic. They identified the taxonomy of...

Oct 2021
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VP/Other Executive

The firm was very good during our struggles with COVID-19. When we gave CSI Healthcare IT our policy...

Oct 2021
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VP/Other Executive

CSI Healthcare IT’s people used a communication software tool so that their commander could...

Oct 2021
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Director

When we have at-the-elbow support, we have a ton of people in a very small amount of time. We are...

Sep 2021
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Director

I was very happy with the engagement. CSI Healthcare IT brought staff in to learn from us and...

Sep 2021
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Director

Most of what was lacking in the firm’s strategic ability was based on all the COVID-19 things that...

Sep 2021
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Director

Some of the tangible outcomes we saw can be attributed to the credentialed trainers that CSI...

Sep 2021
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Director

CSI Healthcare IT didn’t try to nickel-and-dime us. We asked for an all-inclusive rate, so maybe...

Sep 2021
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Director

CSI Healthcare IT didn't nickel-and-dime us at all. We had to transition to doing things remotely...

Sep 2021
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Director

We received a tremendous number of trainers and at-the-elbow support personnel from CSI Healthcare...

Sep 2021
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Director

Usually, we have to send a consultant back because things are not working out, but I think there was...

Aug 2021
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Director

CSI Healthcare IT handled the logistics of the project. We did not have to worry about any of it....

Aug 2021
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Director

CSI Healthcare IT is one of the vendors where we can call our key account person, and they will take...

Aug 2021
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Director

The only thing I can equate tangible outcomes to for a huge go-live is meeting our great metrics...

Aug 2021
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Director

We ended up using CSI Healthcare IT for all the nonprovider support. When we were doing the...

Aug 2021
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Director

There is just nothing like having somebody right there, even if they can remotely connect to our PC...

Aug 2021
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Director

Overall, CSI Healthcare IT was really great, from the early planning to the execution. We just had a...

Aug 2021
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Director

There were considerations that we did not normally have to plan for during the go-live, so we spent...

Aug 2021
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Director

COVID-19 resulted in a staffing shortage. We needed people who could help drive us forward. CSI...

Jul 2021
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Director

CSI Healthcare IT has a good onboarding process. They can provide flexible people. They have filled...

Jul 2021
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Director

CSI Healthcare IT does really great work, but we do need a quicker response. There seem to be...

Jul 2021
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Director

It is kind of hard to say what we need more of. It is not just about the intangibles, like customer...

Jul 2021
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