Cybersecurity Is Critical in Today's Environment
CSI Healthcare IT Go-Live Support
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
User Commentary
Director
Our go-live had a lot of issues that we hadn't seen previously. Part of the challenge was that it...
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Director
We had some silly logistical things where some of the at-the-elbow support people didn't show up,...
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Director
Everybody loved the at-the-elbow support. We even extended a couple of the support people because we...
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Director
CSI Healthcare IT has always been a partner with us. They have worked with us to iron out any bugs,...
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Director
We always interview consultants who don’t pan out. We interview and engage consultants, but...
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Director
When we had to choose at-the-elbow support, CSI Healthcare IT was the firm that floated to the top....
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VP/Other Executive
CSI Healthcare IT was absolutely outstanding. They were fantastic. They identified the taxonomy of...
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VP/Other Executive
The firm was very good during our struggles with COVID-19. When we gave CSI Healthcare IT our policy...
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VP/Other Executive
CSI Healthcare IT’s people used a communication software tool so that their commander could...
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Director
When we have at-the-elbow support, we have a ton of people in a very small amount of time. We are...
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Director
I was very happy with the engagement. CSI Healthcare IT brought staff in to learn from us and...
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Director
Most of what was lacking in the firm’s strategic ability was based on all the COVID-19 things that...
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Director
Some of the tangible outcomes we saw can be attributed to the credentialed trainers that CSI...
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Director
CSI Healthcare IT didn’t try to nickel-and-dime us. We asked for an all-inclusive rate, so maybe...
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Director
CSI Healthcare IT didn't nickel-and-dime us at all. We had to transition to doing things remotely...
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Director
We received a tremendous number of trainers and at-the-elbow support personnel from CSI Healthcare...
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Director
Usually, we have to send a consultant back because things are not working out, but I think there was...
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Director
CSI Healthcare IT handled the logistics of the project. We did not have to worry about any of it....
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Director
CSI Healthcare IT is one of the vendors where we can call our key account person, and they will take...
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Director
The only thing I can equate tangible outcomes to for a huge go-live is meeting our great metrics...
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Director
We ended up using CSI Healthcare IT for all the nonprovider support. When we were doing the...
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Director
There is just nothing like having somebody right there, even if they can remotely connect to our PC...
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Director
Overall, CSI Healthcare IT was really great, from the early planning to the execution. We just had a...
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Director
There were considerations that we did not normally have to plan for during the go-live, so we spent...
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Director
COVID-19 resulted in a staffing shortage. We needed people who could help drive us forward. CSI...
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Director
CSI Healthcare IT has a good onboarding process. They can provide flexible people. They have filled...
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Director
CSI Healthcare IT does really great work, but we do need a quicker response. There seem to be...
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Director
It is kind of hard to say what we need more of. It is not just about the intangibles, like customer...
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Manager
The strategy and logistics planning from the person that did the go-live were really good. That...
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Manager
Sometimes we get a bum on the go-live team, but they are not critical-thinking analysts, so the...
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Manager
CSI Healthcare IT is so responsive. They replace things within hours. They are flexible both in the...
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Manager
It was a difficult time to bring people on-site, given the pandemic. We made the decision to train...
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Manager
We certainly had some consultants who were exceptionally strong and others who were just okay. But...
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Manager
The vendor was very easy to work with. There was one particular area where very early in the...
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VP/Other Executive
Our experience with CSI Healthcare IT was very positive. They were very professional and did a great...
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VP/Other Executive
A lot of people said yes to things at the beginning but then were afraid to travel later on because...
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Manager
CSI Healthcare IT has a lot of great talent, and I am sure some of their resources are credentialed,...
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Manager
Our CSI Healthcare IT resources are expensive, but the firm is huge, and they have a well-oiled...
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Manager
CSI Healthcare IT came in with a really great pricing model. It was essentially per diem. A...
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VP/Other Executive
From the beginning, CSI Healthcare IT was committed at the highest levels. They were engaged with...
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VP/Other Executive
CSI Healthcare IT had two people as part of their on-site coordinators. If we came to them with a...
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VP/Other Executive
The key outcome from CSI Healthcare IT's go-live support was that we were confident that we could...
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Analyst/Coordinator
Overall, we are very happy with CSI Healthcare IT; in fact, we wouldn’t keep using them if we...
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Analyst/Coordinator
We have always been hesitant to bring in at-the-elbow support because of a bad experience in the...
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Analyst/Coordinator
I don’t usually go with the top score. But in CSI Healthcare IT’s case, I would. There was one...
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Analyst/Coordinator
I think the sales representative that has worked with us has been very patient with us and very...
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Director
If I am nitpicking, when the lead for CSI Healthcare IT's field team would do the reports every day,...
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Director
We switched vendors for our latest big go-live. The feedback from the end users from day one was...
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Director
The team lead was very close by during go-live, so I could literally walk over to the desk and ask...
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Director
We had a level-one triage center, and that was fabulous. Typically, we have our own command center...
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Manager
In the beginning, when we were looking at prices, I thought CSI Healthcare IT was kind of expensive....
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Manager
When we were looking for a firm, we needed to make sure that if we needed more resources, the firm...
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Manager
When choosing a firm for our go-live, we reached out to other folks and asked about CSI Healthcare...
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Manager
CSI Healthcare IT took the initiative and helped us with a couple of things. They would go talk to a...
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Manager
Everyone from the top down was involved with us from the beginning. Executives from CSI Healthcare...
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Manager
There was a situation with another vendor involved in our go-live where we had a lot of difficulty....
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Manager
Because of COVID-19, training was held virtually. People had to read a lot of things online, so they...
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Manager
During go-live, CSI Healthcare IT was really our eyes and ears because I could not be in multiple...
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Manager
The resources that CSI Healthcare IT brought were really the cream of the crop. They had many people...
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Manager
CSI Healthcare IT gave us what they called an end-of-day report every day for every area they...
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VP/Other Executive
The firm has done great at handling the logistics of the project. They have consistently exceeded...
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VP/Other Executive
The firm's executives are more engaged than the executives from other firms we work with. I would...
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Director
I am a big fan of the vendor. They do their job. If I could rate how CSI Healthcare IT handled the...
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Director
Providing useful tools is something the vendor does really well over their competitors. CSI...
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Director
We work really well together. In the early days, when we were first getting to know the vendor,...
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Director
I would rate the executive involvement high. I know the vendor's president well, and that person...
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CIO
CSI Healthcare IT is best of breed. They are a blue-ribbon company, and we have a great partnership....
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CIO
CSI Healthcare IT is wicked expensive. They are really good, but they are one of my most expensive vendors....
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CIO
CSI Healthcare IT is very responsive when we need them. They match on resources that we require of...
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CIO
We used quite a bit of CSI Healthcare IT through the acquisition and movement of some new hospitals...
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Director
I wanted to have more executive involvement from CSI Healthcare IT when dealing with consultant...
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Director
I would have liked CSI Healthcare IT to check in with us about our resources. A lot of times, we had...
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Director
The engagement with CSI Healthcare IT went really well. I didn't interact much with the consultants....
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Director
CSI Healthcare IT was pretty effective in vetting and finding proper resources. The vendor put...
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Director
CSI Healthcare IT partnered really well with our IT leadership. The resources integrated very well...
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CIO
CSI Healthcare IT is so responsive. They are on top of things when we reach out to them. The vendor...
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CIO
I can't think of anything that CSI Healthcare could do better. The vendor is just that good. They...
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CIO
I am sure that we have had higher expectations for other vendors that we have engaged with, but CSI...
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Director
We had an issue with a few of the vendor's people during our go-live. Those people were few and far...
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Director
The vendor didn't consistently exceed our expectations. There was one group from the vendor that...
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VP/Other Executive
I would give CSI Healthcare IT's go-live support the highest score. We received compliments about...
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VP/Other Executive
If someone were to ask me about CSI Healthcare IT's go-live support, I would say that the vendor was...
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Manager
We generally provided the tools. Maybe CSI Healthcare IT's schedule was a tool in terms of making...
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Manager
With CSI Healthcare IT, we had an additional avenue of remote support because of COVID-19 where we...
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Manager
The physical support from CSI Healthcare IT was what they offer throughout most go-lives. They did...
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Manager
I think any time we start to get to the maximum numbers of staff members, there is going to be a...
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Manager
I would want others to know or consider the number of resources that are required for their go-live....
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CNIO
The vendor has a good methodology. I appreciate that they spend time with us before go-live events....
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CNIO
CSI Healthcare IT hasn't been as quick to adapt to some of the changing needs that COVID-19 has...
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CIO
CSI Healthcare IT provided doctors who did our at-the-elbow training. Our physicians and staff rated...
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CIO
CSI Healthcare IT provides what we need in a timely manner.
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VP/Other Executive
The resources that the vendor found for us were excellent. There wasn't one person that we had to...
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VP/Other Executive
CSI Healthcare IT was very good at handling the logistics of our project. They were very well...
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CNIO
We have had a really good relationship with the vendor. We like that their staff members are high...
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Director
I was constantly on the phone with the vendor's executives and leads to make sure the go-live went...
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Director
We were able to get a fairly reasonable market value from CSI Healthcare IT, especially when...
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Director
I have been part of other go-lives where the training was a bit of a headache. I wouldn't...
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Director
I didn't get a ton of phenomenal tools, but just because CSI Healthcare IT didn't provide many tools...
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Director
CSI Healthcare IT is a phenomenal vendor. There was one trainer that the vendor had to replace...
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Director
CSI Healthcare IT adapted to our milestones and goals. They went above and beyond to ensure our...
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Director
We can expect a response from CSI Healthcare IT within the same business day. Most of the time, I...
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