Home chevron icon Services & Consulting chevron icon Implementation Services chevron icon Go-Live Support

CSI Healthcare IT Go-Live Support Commentary
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Value

CSI Healthcare IT's strategic ability was pretty good, and their people were super involved. Their...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

The CSI Healthcare IT staff and consultants are pretty good with EMR workflows, but they didn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The quality of the leadership team really made a difference. They brought in a bunch of people, and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

CSI Healthcare IT was extraordinary, and the staff members were excellent. They gave really good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a good relationship with the firm. I am satisfied. I appreciate that they take the time to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If it weren't for CSI Healthcare IT, we wouldn't have been able to implement things as rapidly as we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

CSI Healthcare IT is really good at go-live support. They do really well with being nimble and agile...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The consistency of the experience with CSI Healthcare IT is quite high. We had pretty much the same...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

In general, we find that CSI Healthcare IT provides dependable resources in all categories. With the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our EHR implementation was time compressed, and CSI Healthcare IT was able to provide support for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We wondered how we were going to handle the how-to calls that were invariably going to come from...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had some issues with the providers not understanding how to enter certain data into the solution,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The thing that stands out about CSI Healthcare IT is that they know our business, geography,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Services

CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

From a leadership standpoint, CSI Healthcare IT is very engaged.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When working with CSI Healthcare IT, meeting budgetary targets is our number-one priority. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had a leader from CSI Healthcare IT who was with us the entire time. They were my go-to, and they...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a budget, and CSI Healthcare IT stayed within that budget. They did not go a penny over. That...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I have been working with CSI Healthcare IT for years. They have always been my go-to, and I have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

There were times when we could have had better automation with CSI Healthcare IT and better data and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

There were a couple of people CSI Healthcare IT brought in for at-the-elbow support that had to be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

CSI Healthcare IT was very cognizant of travel and tried to group people into cohorts to decrease...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

With CSI Healthcare IT, we looked at historical norms for a project of our size and complexity. Our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Services

CSI Healthcare IT is good strategically. Instead of giving me X number of consultants and telling me...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Rather than coming in with a cookie-cutter approach, CSI Healthcare IT looked at each activation as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I have nothing against CSI Healthcare IT, but they provide an aggressive level of support that I'm...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

CSI Healthcare IT is able to meet objectives; if we ask for 10 bodies, they are able to provide us...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The CSI Healthcare IT folks we deal with are pretty good; however, more executive involvement from...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

CSI Healthcare IT has remained consistent. They have provided a lot of HIT consultants, but they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Generally, I found that my experience with CSI Healthcare IT was not what I wanted it to be. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The challenge that I ran into was that CSI Healthcare IT did a poor job of understanding some of our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Early on, I had a list of some people who I wanted to cut, and the firm had no one ready to go and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CSI Healthcare IT was available to speak to when issues were going on or we had to work through...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CSI Healthcare IT is excellent at communicating and following up. They respond quickly when we have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have used CSI Healthcare IT for several go-lives, so they know the drill. They know what we are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm was a great partner for us.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We were training thousands of people, so CSI Healthcare IT augmented our team to help us with the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If we had a particular problem and asked the leadership team of CSI Healthcare IT what they had seen...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The resources that CSI Healthcare IT brought to help didn't necessarily dig in to understand our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We knew who the firm’s executives were, and if we needed them, they were very quick to respond....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had to pull some strings and make some adjustments along the way to have the number of resources...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In most cases of turnover, the firm offered us an additional candidate. We saw some delays in their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We did an extensive onboarding for our initial staff to make sure they knew Epic and our workflows....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

CSI Healthcare IT had a very knowledgeable group. They were very trainable and receptive to our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we brought over a large number of staff, the staff didn’t always work out. But what I...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We tried to leverage CSI Healthcare IT’s rock-star performers from a concurrent project to be our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​