CSI Healthcare IT Go-Live Support Comments

 
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Go-Live Support 2018: The Bar Has Been Raised, Which Firms Can Meet It?
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July 2018
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VP/Other Executive

Relationship

I rated the vendor really high because I don’t know that there is anything else they need to do....

Aug 2020
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Director

Relationship

Everyone was learning on the job, but it was great having CSI Healthcare IT as a partner. Part of...

Jul 2020
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Director

Tools and Methodology

During our go-live, we had our CSI Healthcare IT partners help us with all the tickets we were...

Jul 2020
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Director

People and Knowledge

We had resources providing at-the-elbow support in a superuser role. We also had some non-EMR...

Jul 2020
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Director

Relationship

The vendor was very supportive during the COVID-19 crisis. We had great communication with our...

Jul 2020
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Director

Relationship

CSI Healthcare IT's executive involvement is the highest because of our key contact. The experience...

Jul 2020
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Director

ROI and Cost

I highly recommend CSI Healthcare IT to others. They have been great for us. We are very satisfied...

Jul 2020
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Director

Tools and Methodology

CSI Healthcare IT assigned us a lead because that is part of their methodology. The vendor also...

Jul 2020
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Manager

People and Knowledge

I can't blame CSI Healthcare IT for the lack of training from our internal training team. From a...

Jul 2020
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Manager

Relationship

I have had communication with CSI Healthcare IT throughout the years. They have always worked with...

Jul 2020
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Manager

People and Knowledge

CSI Healthcare IT had a primary project manager who managed the solution being implemented and all...

Jul 2020
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Manager

ROI and Cost

CSI Healthcare IT has a combined charge, and they don't nickel-and-dime us. The firm is equipped for...

Jul 2020
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Manager

Relationship

The open communication we get from CSI Healthcare IT sets them apart. They have touched base every...

Jul 2020
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Manager

People and Knowledge

The quality of staff and consultants was pretty good. The vendor's staff was fine. The same people...

Jun 2020
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Manager

People and Knowledge

The vendor's support during COVID-19 has been pretty helpful. We have had a pretty smooth...

Jun 2020
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VP/Other Executive

Tools and Methodology

For the go-live support, CSI Healthcare IT has been pretty strategic as they have thought through...

Jun 2020
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VP/Other Executive

Relationship

I would rate the executive involvement in the middle. I have access to the executives, and I can...

Jun 2020
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VP/Other Executive

ROI and Cost

When it comes to the strength of our partnership, the vendor has been really good, especially during...

Jun 2020
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VP/Other Executive

Tools and Methodology

When it comes to the go-live support, I am still not convinced that we were as aggressive and...

Jun 2020
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Director

Tools and Methodology

The vendor has been very supportive during the COVID-19 crisis. They have been able to help us with...

May 2020
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Director

Tools and Methodology

When there was a problem with a consultant, the vendor just replaced that person with someone else....

May 2020
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Director

Project Results

CSI Healthcare IT has exceeded our expectations a bit. I have been through several projects with...

May 2020
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Director

People and Knowledge

There was a situation with CSI Healthcare IT where we had to replace a resource, but the vendor let...

May 2020
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Director

Relationship

The vendor has gone above and beyond to help us talk about some different opportunities that we...

May 2020
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Director

ROI and Cost

The vendor executives have been great to work with. The vendor has have done very well in making...

May 2020
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Director

Tools and Methodology

The vendor has been able to help us with the documentation we use when we track our staff. They have...

May 2020
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Manager

Project Results

The vendor provided at-the-elbow support, and they came in and did training while we were deploying...

May 2020
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Manager

ROI and Cost

The vendor charged us accordingly, and for the most part, they were very consistent. If we were...

May 2020
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Manager

Relationship

I like that the vendor really listens to us. They listen to their partners, and we don’t feel like...

May 2020
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CNIO

Relationship

We have a contract with CSI Healthcare IT. The majority of the vendor’s services were for our...

Apr 2020
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CNIO

Relationship

The vendor’s executives were very involved. They were a little less involved once we got going, but...

Apr 2020
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CNIO

ROI and Cost

CSI Healthcare IT really made our go-live a success. I think we absolutely got our money’s worth....

Apr 2020
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CNIO

Relationship

The one thing I really appreciate about CSI Healthcare IT is that the majority of the contractors...

Apr 2020
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CNIO

Lessons Learned

Our most important metric was customer satisfaction. That includes all the end users and how they...

Apr 2020
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CIO

People and Knowledge

The strength of CSI Healthcare IT was our relationship. They had some really good people. The...

Mar 2020
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CIO

People and Knowledge

During the first couple of days after going-live, the at-the-elbow resources CSI Healthcare IT...

Mar 2020
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CIO

Relationship

We chose CSI Healthcare IT because of our relationship with the executives. We knew that if we had...

Mar 2020
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CIO

ROI and Cost

CSI Healthcare IT's weakness was in setting expectations. The expense was outrageous. We were...

Mar 2020
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Director

People and Knowledge

CSI Healthcare IT offers fabulous at-the-elbow support. The resources that they sent us were the...

Feb 2020
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Director

ROI and Cost

I would definitely buy CSI Healthcare IT’s support for a large clinic, but that depends on whether...

Feb 2020
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Director

ROI and Cost

CSI Healthcare IT exceeded my expectations. I realized how hard it was to train them when they were...

Feb 2020
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Director

People and Knowledge

I would be highly likely to recommend CSI Healthcare IT for at-the-elbow support. They can make...

Feb 2020
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Director

People and Knowledge

I would recommend CSI Healthcare IT. They seem to be very customer focused, and they deliver quality...

Jan 2020
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Director

Relationship

CSI Healthcare IT's communication, staff, and processes set them apart. CSI Healthcare IT seems to...

Jan 2020
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Director

ROI and Cost

Nickel-and-diming has never been an issue with CSI Healthcare IT. They are up front and always on...

Jan 2020
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT was super accommodating. They were very good at managing their own schedule,...

Jan 2020
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VP/Other Executive

Tools and Methodology

Attention to detail is very important with CSI Healthcare IT. When looking at staffing models, we...

Jan 2020
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VP/Other Executive

Other Observations

I honestly don’t think there is anything CSI Healthcare IT could do any better. Maybe they could do...

Jan 2020
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Director

Tools and Methodology

CSI Healthcare IT has been our juggernaut for massive implementations. We brought in dozens of...

Jan 2020
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Director

ROI and Cost

CSI Healthcare IT is oftentimes pulled into our hospital go-lives. Because CSI Healthcare IT has a...

Jan 2020
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Director

Relationship

We have established a good rapport, having worked with the vendor for years on massive go-lives. We...

Jan 2020
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Director

Relationship

When I had issues with one of CSI Healthcare IT's consultants, all I had to do was make a phone...

Jan 2020
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Director

People and Knowledge

CSI Healthcare IT's staff had very strong at-the-elbow support for our physicians and nurses, and...

Jan 2020
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Analyst/Coordinator

Relationship

CSI Healthcare IT is more transparent than another vendor we worked with, and I like that. I like...

Dec 2019
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Analyst/Coordinator

ROI and Cost

CSI Healthcare IT came in well under budget for what we hired them for. They exceeded expectations....

Dec 2019
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CIO

Relationship

The energy and the passion from CSI Healthcare IT set them apart. They are extremely client-centric....

Nov 2019
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Director

Project Results

The execution was great. I haven't had any problems. CSI Healthcare IT's work during the go-live was...

Nov 2019
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Director

Project Results

When we were going through the RFP process with CSI Healthcare IT, they heard about our concerns and...

Oct 2019
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Manager

Sales and Contracting

CSI Healthcare IT supported me so well, knowing that I was new to the department. I have heard...

Oct 2019
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Manager

Project Results

CSI Healthcare IT worked really well with big facilities in the western US, and they brought a lot...

Oct 2019
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Manager

Tools and Methodology

CSI Healthcare IT is a highly efficient and effective consulting firm for Epic support and implementations....

Oct 2019
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CIO

People and Knowledge

CSI Healthcare IT was a wild card when we selected them as one of our project partners. However, we...

Sep 2019
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VP/Other Executive

Project Results

CSI Healthcare IT made sure that they were meeting our strategic goal of going live. The analysts...

Aug 2019
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VP/Other Executive

Relationship

CSI Healthcare IT’s management team is really effective in relationship building. It has been a...

Aug 2019
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VP/Other Executive

People and Knowledge

I had an experience where an analyst was not the best fit for us, and that was a surprise to CSI...

Aug 2019
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT met our expectations, but they didn’t exceed them. The vendor would have exceeded...

Aug 2019
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VP/Other Executive

Tools and Methodology

We would like more involvement with the project managers on a regular basis to get feedback on their...

Aug 2019
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VP/Other Executive

Tools and Methodology

I am not sure that I really saw any innovative tools or processes from CSI Healthcare IT. We have...

Aug 2019
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Manager

Tools and Methodology

CSI Healthcare was here during the implementation and our go-live to provide training. They were...

Aug 2019
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Director

Tools and Methodology

We selected CSI Healthcare IT to take on at-the-elbow support and most of the training components....

Aug 2019
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Director

Project Results

We engaged CSI Healthcare IT to help manage our testing process and make sure everything was ready,...

Aug 2019
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Director

Win/Loss - Why they were selected (by current clients)

CSI Healthcare IT is a partner that we use for a lot of things. They are always helping us with...

Jun 2019
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Director

Project Results

I was impressed when CSI Healthcare IT came in to help us with a new project because they were much...

Jun 2019
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Director

Project Results

CSI Healthcare IT has always provided what they have asked for. They have helped us drive tangible...

Jun 2019
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Director

Tools and Methodology

One of the key differentiators for CSI Healthcare IT was that they identified when our organization...

Jun 2019
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Director

Relationship

We had a different vendor for a previous engagement, but for our most recent go-live, we went with...

Jun 2019
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Director

Tools and Methodology

One of the resources from CSI Healthcare IT was phenomenal. The firm's leadership, project...

Jun 2019
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CIO

Tools and Methodology

CSI Healthcare IT developed a robust go-live support plan. They were really flexible and kept the...

Mar 2019
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Director

Relationship

It is really nice when companies like CSI Healthcare IT put on occasional webinars that share...

Nov 2018
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Director

ROI and Cost

The initial proposal with CSI Healthcare IT was over our budget, and we had to cut things back. They...

Nov 2018
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Director

ROI and Cost

I do not feel that CSI Healthcare IT nickel-and-dimed us. I feel like they charged us for what they...

Nov 2018
 Helpful

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Director

People and Knowledge

CSI Healthcare IT was good to work with. They were extremely responsive. They were so responsive...

Nov 2018
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Director

People and Knowledge

CSI Healthcare IT provides quality delivery. Their staff members are well trained and are...

Nov 2018
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Director

Tools and Methodology

The only downside about CSI Healthcare IT is that they were a little expensive, but in the end, they...

Nov 2018
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Director

People and Knowledge

It seemed like CSI Healthcare IT wasn’t super e