CSI Healthcare IT Go-Live Support
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Tools and Methodology

There have been a few resources from CSI Healthcare IT that we wanted to replace. It was also a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

CSI Healthcare IT needs to be a little more detailed in their billing. Right now, they just send us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We used CSI Healthcare IT for another project in the past, and because that went so well, we brought...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

I didn’t have a problem with any of CSI Healthcare IT’s resources. I have access to the firm’s...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Project Results

In terms of logistics, CSI Healthcare IT was excellent. They had supervisors, and if I had a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Tools and Methodology

CSI Healthcare IT’s vetting of their class instructors was incredibly good. They made the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

People and Knowledge

Some of the people that CSI Healthcare IT sent didn't know what they were doing. Those people stuck...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I would hire CSI Healthcare IT again. I would stress trying to vet the people that the firm sends. I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

CSI Healthcare IT had somebody sit in the command center and be the orchestrator of all of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I appreciate how forthright and transparent CSI Healthcare IT is as a firm. They are forthcoming...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

CSI Healthcare IT did a very good job. The senior leadership people were good and responsive too.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

I would buy CSI Healthcare IT's services again only because of the cost.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

A couple of CSI Healthcare IT’s consultants were proactive about introducing themselves to our team...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CSI Healthcare IT charged us for things that I would expect to be charged for. CSI Healthcare IT’s...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The engagement from the leadership team was good, and the team tried to make a personal connection....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

CSI Healthcare IT's ability to react to issues in real time, be flexible, and pull people from one...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Any snafus we ran into during our go-live were few and far between. CSI Healthcare IT was great at...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

We received feedback on a few resources that were not the greatest or were not an appropriate fit....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

CSI Healthcare IT does not nickel-and-dime us. We pay a flat rate, and we only get charged...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CSI Healthcare IT is fine to work with. We have struggled a bit with their billing and invoicing....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

CSI Healthcare IT is the expert in the business. They understand what needs to be done, and they are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We looked at other firms before deciding on CSI Healthcare IT. CSI Healthcare IT came to the table...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

CSI Healthcare IT has all the right people, even for those areas with a smaller ambulatory...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CSI Healthcare IT does at-the-elbow support. They come in, and we disseminate their people all over...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm came with a playbook with all of the best plays. We didn’t even have to do any of the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm has such a handle on go-live support. They come in, and we know that when we give them the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

If we have a good experience with people at the firm, the firm is always bringing those same people...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We never seem short staffed when working with the firm. The only time we shot ourselves in the foot...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The biggest thing is how incredibly responsive CSI Healthcare IT is. Their responsiveness stands...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The struggle that we ran into was the onboarding process. Our contractors had to wait until we hired...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The folks I worked with from CSI Healthcare IT, whether they were the executives or the client...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CSI Healthcare IT’s onboarding tools were great. The process with which they send over not only the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tools and Methodology

The firm’s execution of getting the people on-site takes very little management from our side. CSI...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

CSI Healthcare IT was fantastic with handling the logistics for some of the projects. But with one...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The firm was really good at the Xs and Os of executing the project once everybody agreed to what we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations

For some of our engagements with CSI Healthcare IT, we had no competing projects, so we got the best...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The firm is designed to just talk about the software’s functionality rather than about workflows....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

The firm avoids charging us for things. For example, when we required the consultants to get tested...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There were times when I had to contact the firm because their people weren’t showing up to where...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When the firm made a mistake, the firm’s leadership took that seriously. They were appalled that it...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We really like CSI Healthcare IT, and we tend to favor them because they deliver. They really vet...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CSI Healthcare IT treats the spending as though they are spending their own money, and that is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The project was a nonevent. The firm’s on-site leads managed the logistics to the point where I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm sent us shift reports. We knew exactly where we were every day. We decided we needed to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The firm’s executive involvement was very good. Whatever time of day it was, I could pick up the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I did not develop the budget for this project when it started, and I had to go back to our financial...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

In terms of finding resources for us, the firm had so many competing projects, and they did a great...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

The work CSI Healthcare IT did was superb. And the ongoing testing of different pieces was...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

If somebody called me and asked about CSI Healthcare IT, I would be extremely happy to give my...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

I almost never have to go up the chain to get support from CSI Healthcare IT.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Because I am so pleased with CSI Healthcare IT, I don't even bat an eye at their pricing, even...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We moved people around very quickly and frequently, and CSI Healthcare IT responded with no...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Historically, we have been happier with CSI Healthcare IT than with other groups that we have used....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We did have consultants that we had to replace because they did not meet our needs, but CSI...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CSI Healthcare IT did not charge us for every little thing. We had a budget up front, and we were...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

In terms of how we set up our structure for training, it was very helpful to be able to carry...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We had a great experience with the firm, but there were a few individuals we needed to switch who...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

CSI Healthcare IT is very easy to work with. I get a report from the firm regularly, and I feel very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

CSI Healthcare IT is a great firm, and I would highly recommend them. My personal recommendation is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations

There was a call-in option where people could just pick up the phone and call CSI Healthcare IT....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The labor market is getting difficult. I think that CSI Healthcare IT needs to focus more on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

CSI Healthcare IT provided phenomenal resources. They met every need. They had schedules ahead of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

A lot of times when we have at-the-elbow support, people hang back and wait for questions to come to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We want to make CSI Healthcare IT exclusive; they did a phenomenal job. They were right on top of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

What is really great about CSI Healthcare IT is that they have a standing group of resources that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Some of the firm's planning wasn't adequate, and there were challenges with staffing and logistics....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm's people are extremely customer focused and responsive. They are more responsive than my...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The whole project was fairly quick, and the go-live was so smooth. We had to adjust parts of our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We had areas where the firm worked prior to the go-live. For at-the-elbow superusers, the firm...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The resources the firm brought on were great. We have used the resources multiple times and have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I had no logistical issues at all. We looked to make sure everyone understood, and the firm was very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

This has been the best go-live we have had to date. It was expensive to use the firm, but using the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I use CSI Healthcare IT almost exclusively at this point for at-the-elbow resources. CSI Healthcare...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

CSI Healthcare IT did well with finding the right resources because the resources were experienced...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

There are always people that are not very effective, especially with large groups. But on the whole,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We had a changeover in project management, so there was a transition. The transition wasn't rocky,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Go-live support is not cheap. But CSI Healthcare IT makes the most of their efforts. We certainly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm was very fast in getting us information. They worked with us very closely to determine the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The outcome of the service was that the firm helped ensure that our providers had the right support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The communication with CSI Healthcare IT is absolutely amazing. They do a really good job of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Go-lives are extremely stressful, and people are very overwhelmed and stressed. One thing I would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm absolutely helped us have a smooth and successful EMR go-live. We had enough consultants on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We felt very lucky with the shift leaders from CSI Healthcare IT. We had each shift leader for...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The people from CSI Healthcare IT were very open about what we were talking about and working on....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CSI Healthcare IT did a great job. The firm was very receptive to our questions and needs. CSI...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

CSI Healthcare IT didn't go above and beyond in terms of doing strategic work. The consultants...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

There were just a few hiccups here and there, but CSI Healthcare IT was very attentive to those...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

CSI Healthcare IT had a fail-safe for virtual support. If somebody could not physically get to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The firm did a really good job of finding resources for our go-live. There was virtually no negative...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

CSI Healthcare IT had good trainers, but our team had to do a lot of review and changes to the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

There wasn’t a lot of strategic perspective from CSI Healthcare IT. Their go-live services are part...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

With most consulting firms, we have to go and ask them what all the different services they provide...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles