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CSI Healthcare IT Go-Live Support
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Kaleb Harris
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VP/Other Executive

Tools and Methodology

There have been a few resources from CSI Healthcare IT that we wanted to replace. It was also a...

Mar 2023
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VP/Other Executive

Sales and Contracting

CSI Healthcare IT needs to be a little more detailed in their billing. Right now, they just send us...

Mar 2023
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We used CSI Healthcare IT for another project in the past, and because that went so well, we brought...

Mar 2023
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VP/Other Executive

People and Knowledge

I didn’t have a problem with any of CSI Healthcare IT’s resources. I have access to the firm’s...

Mar 2023
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Physician

Project Results

In terms of logistics, CSI Healthcare IT was excellent. They had supervisors, and if I had a...

Feb 2023
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Physician

Tools and Methodology

CSI Healthcare IT’s vetting of their class instructors was incredibly good. They made the...

Feb 2023
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Physician

People and Knowledge

Some of the people that CSI Healthcare IT sent didn't know what they were doing. Those people stuck...

Feb 2023
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Physician

Lessons Learned

I would hire CSI Healthcare IT again. I would stress trying to vet the people that the firm sends. I...

Feb 2023
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT had somebody sit in the command center and be the orchestrator of all of the...

Oct 2022
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VP/Other Executive

Relationship

I appreciate how forthright and transparent CSI Healthcare IT is as a firm. They are forthcoming...

Oct 2022
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VP/Other Executive

Project Results

CSI Healthcare IT did a very good job. The senior leadership people were good and responsive too.

Sep 2022
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VP/Other Executive

ROI and Cost

I would buy CSI Healthcare IT's services again only because of the cost.

Sep 2022
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VP/Other Executive

People and Knowledge

A couple of CSI Healthcare IT’s consultants were proactive about introducing themselves to our team...

Sep 2022
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Director

ROI and Cost

CSI Healthcare IT charged us for things that I would expect to be charged for. CSI Healthcare IT’s...

Sep 2022
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Director

Tools and Methodology

The engagement from the leadership team was good, and the team tried to make a personal connection....

Sep 2022
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Director

Project Results

CSI Healthcare IT's ability to react to issues in real time, be flexible, and pull people from one...

Sep 2022
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VP/Other Executive

Tools and Methodology

Any snafus we ran into during our go-live were few and far between. CSI Healthcare IT was great at...

Sep 2022
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VP/Other Executive

People and Knowledge

We received feedback on a few resources that were not the greatest or were not an appropriate fit....

Sep 2022
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VP/Other Executive

ROI and Cost

CSI Healthcare IT does not nickel-and-dime us. We pay a flat rate, and we only get charged...

Sep 2022
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Director

ROI and Cost

CSI Healthcare IT is fine to work with. We have struggled a bit with their billing and invoicing....

Sep 2022
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Manager

ROI and Cost

CSI Healthcare IT is the expert in the business. They understand what needs to be done, and they are...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at other firms before deciding on CSI Healthcare IT. CSI Healthcare IT came to the table...

Sep 2022
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Manager

People and Knowledge

CSI Healthcare IT has all the right people, even for those areas with a smaller ambulatory...

Sep 2022
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Manager

Relationship

CSI Healthcare IT does at-the-elbow support. They come in, and we disseminate their people all over...

Sep 2022
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Manager

Tools and Methodology

The firm came with a playbook with all of the best plays. We didn’t even have to do any of the...

Sep 2022
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Manager

Tools and Methodology

The firm has such a handle on go-live support. They come in, and we know that when we give them the...

Sep 2022
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Manager

People and Knowledge

If we have a good experience with people at the firm, the firm is always bringing those same people...

Sep 2022
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Manager

Lessons Learned

We never seem short staffed when working with the firm. The only time we shot ourselves in the foot...

Sep 2022
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CIO

Relationship

The biggest thing is how incredibly responsive CSI Healthcare IT is. Their responsiveness stands...

Sep 2022
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Manager

Tools and Methodology

The struggle that we ran into was the onboarding process. Our contractors had to wait until we hired...

Sep 2022
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Manager

Relationship

The folks I worked with from CSI Healthcare IT, whether they were the executives or the client...

Sep 2022
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Manager

Tools and Methodology

CSI Healthcare IT’s onboarding tools were great. The process with which they send over not only the...

Sep 2022
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CIO

Tools and Methodology

The firm’s execution of getting the people on-site takes very little management from our side. CSI...

Sep 2022
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VP/Other Executive

Relationship

CSI Healthcare IT was fantastic with handling the logistics for some of the projects. But with one...

Sep 2022
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VP/Other Executive

Tools and Methodology

The firm was really good at the Xs and Os of executing the project once everybody agreed to what we...

Sep 2022
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VP/Other Executive

Other Observations

For some of our engagements with CSI Healthcare IT, we had no competing projects, so we got the best...

Sep 2022
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VP/Other Executive

Lessons Learned

The firm is designed to just talk about the software’s functionality rather than about workflows....

Sep 2022
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VP/Other Executive

ROI and Cost

The firm avoids charging us for things. For example, when we required the consultants to get tested...

Sep 2022
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VP/Other Executive

Relationship

There were times when I had to contact the firm because their people weren’t showing up to where...

Sep 2022
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VP/Other Executive

Relationship

When the firm made a mistake, the firm’s leadership took that seriously. They were appalled that it...

Sep 2022
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Director

Tools and Methodology

We really like CSI Healthcare IT, and we tend to favor them because they deliver. They really vet...

Sep 2022
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Director

ROI and Cost

CSI Healthcare IT treats the spending as though they are spending their own money, and that is...

Sep 2022
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Director

Project Results

The project was a nonevent. The firm’s on-site leads managed the logistics to the point where I...

Aug 2022
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Director

Tools and Methodology

The firm sent us shift reports. We knew exactly where we were every day. We decided we needed to...

Aug 2022
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Director

People and Knowledge

The firm’s executive involvement was very good. Whatever time of day it was, I could pick up the...

Aug 2022
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Director

ROI and Cost

I did not develop the budget for this project when it started, and I had to go back to our financial...

Aug 2022
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Director

People and Knowledge

In terms of finding resources for us, the firm had so many competing projects, and they did a great...

Aug 2022
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VP/Other Executive

Project Results

The work CSI Healthcare IT did was superb. And the ongoing testing of different pieces was...

Jul 2022
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VP/Other Executive

Project Results

If somebody called me and asked about CSI Healthcare IT, I would be extremely happy to give my...

Jul 2022
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VP/Other Executive

People and Knowledge

I almost never have to go up the chain to get support from CSI Healthcare IT.

Jul 2022
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VP/Other Executive

ROI and Cost

Because I am so pleased with CSI Healthcare IT, I don't even bat an eye at their pricing, even...

Jul 2022
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Director

People and Knowledge

We moved people around very quickly and frequently, and CSI Healthcare IT responded with no...

May 2022
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Director

People and Knowledge

Historically, we have been happier with CSI Healthcare IT than with other groups that we have used....

May 2022
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Director

People and Knowledge

We did have consultants that we had to replace because they did not meet our needs, but CSI...

May 2022
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Director

ROI and Cost

CSI Healthcare IT did not charge us for every little thing. We had a budget up front, and we were...

May 2022
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Director

Project Results

In terms of how we set up our structure for training, it was very helpful to be able to carry...

May 2022
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Director

Tools and Methodology

We had a great experience with the firm, but there were a few individuals we needed to switch who...

May 2022
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CIO

People and Knowledge

CSI Healthcare IT is very easy to work with. I get a report from the firm regularly, and I feel very...

May 2022
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CIO

Project Results

CSI Healthcare IT is a great firm, and I would highly recommend them. My personal recommendation is...

May 2022
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CIO

Other Observations

There was a call-in option where people could just pick up the phone and call CSI Healthcare IT....

May 2022
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VP/Other Executive

Tools and Methodology

The labor market is getting difficult. I think that CSI Healthcare IT needs to focus more on...

May 2022
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Manager

People and Knowledge

CSI Healthcare IT provided phenomenal resources. They met every need. They had schedules ahead of...

May 2022
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Manager

People and Knowledge

A lot of times when we have at-the-elbow support, people hang back and wait for questions to come to...

May 2022
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Manager

Relationship

We want to make CSI Healthcare IT exclusive; they did a phenomenal job. They were right on top of...

May 2022
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Manager

People and Knowledge

What is really great about CSI Healthcare IT is that they have a standing group of resources that...

May 2022
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VP/Other Executive

Tools and Methodology

Some of the firm's planning wasn't adequate, and there were challenges with staffing and logistics....

May 2022
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VP/Other Executive

Relationship

The firm's people are extremely customer focused and responsive. They are more responsive than my...

May 2022
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Director

Project Results

The whole project was fairly quick, and the go-live was so smooth. We had to adjust parts of our...

May 2022
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Director

People and Knowledge

We had areas where the firm worked prior to the go-live. For at-the-elbow superusers, the firm...

May 2022
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Director

Future Outlook

The resources the firm brought on were great. We have used the resources multiple times and have...

May 2022
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Director

Project Results

I had no logistical issues at all. We looked to make sure everyone understood, and the firm was very...

May 2022
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Director

Project Results

This has been the best go-live we have had to date. It was expensive to use the firm, but using the...

May 2022
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CIO

Future Outlook

I use CSI Healthcare IT almost exclusively at this point for at-the-elbow resources. CSI Healthcare...

May 2022
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Director

People and Knowledge

CSI Healthcare IT did well with finding the right resources because the resources were experienced...

May 2022
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Manager

Project Results

There are always people that are not very effective, especially with large groups. But on the whole,...

May 2022
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Manager

People and Knowledge

We had a changeover in project management, so there was a transition. The transition wasn't rocky,...

May 2022
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Manager

Project Results

Go-live support is not cheap. But CSI Healthcare IT makes the most of their efforts. We certainly...

May 2022
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Director

Tools and Methodology

The firm was very fast in getting us information. They worked with us very closely to determine the...

May 2022
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Director

Project Results

The outcome of the service was that the firm helped ensure that our providers had the right support...

May 2022
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Director

Relationship

The communication with CSI Healthcare IT is absolutely amazing. They do a really good job of...

May 2022
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Director

Tools and Methodology

Go-lives are extremely stressful, and people are very overwhelmed and stressed. One thing I would...

May 2022
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Director

Project Results

The firm absolutely helped us have a smooth and successful EMR go-live. We had enough consultants on...

May 2022
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Director

People and Knowledge

We felt very lucky with the shift leaders from CSI Healthcare IT. We had each shift leader for...

May 2022
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Director

People and Knowledge

The people from CSI Healthcare IT were very open about what we were talking about and working on....

May 2022
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Director

Relationship

CSI Healthcare IT did a great job. The firm was very receptive to our questions and needs. CSI...

May 2022
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Director

Other Observations

CSI Healthcare IT didn't go above and beyond in terms of doing strategic work. The consultants...

May 2022
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Director

Tools and Methodology

There were just a few hiccups here and there, but CSI Healthcare IT was very attentive to those...

May 2022
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT had a fail-safe for virtual support. If somebody could not physically get to...

Mar 2022
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VP/Other Executive

People and Knowledge

The firm did a really good job of finding resources for our go-live. There was virtually no negative...

Mar 2022
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT had good trainers, but our team had to do a lot of review and changes to the...

Mar 2022
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VP/Other Executive

Project Results

There wasn’t a lot of strategic perspective from CSI Healthcare IT. Their go-live services are part...

Mar 2022
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VP/Other Executive

Sales and Contracting

With most consulting firms, we have to go and ask them what all the different services they provide...

Mar 2022
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