CSI Healthcare IT Go-Live Support Commentary
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Kaleb Harris
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VP/Other Executive

Relationship

CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...

Jan 2024
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VP/Other Executive

Relationship

The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...

Jan 2024
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VP/Other Executive

Relationship, Operations

There were times when we could have had better automation with CSI Healthcare IT and better data and...

Jan 2024
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CIO

Relationship

There were a couple of people CSI Healthcare IT brought in for at-the-elbow support that had to be...

Jan 2024
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CIO

Value

CSI Healthcare IT was very cognizant of travel and tried to group people into cohorts to decrease...

Jan 2024
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CIO

Loyalty, Relationship

With CSI Healthcare IT, we looked at historical norms for a project of our size and complexity. Our...

Jan 2024
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CIO

Operations, Services

CSI Healthcare IT is good strategically. Instead of giving me X number of consultants and telling me...

Jan 2024
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CIO

Operations

Rather than coming in with a cookie-cutter approach, CSI Healthcare IT looked at each activation as...

Jan 2024
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Director

Relationship, Relationship, Value, Value

I have nothing against CSI Healthcare IT, but they provide an aggressive level of support that I'm...

Jan 2024
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Director

Relationship, Relationship, Value, Value

CSI Healthcare IT is able to meet objectives; if we ask for 10 bodies, they are able to provide us...

Jan 2024
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Director

Relationship, Relationship

The CSI Healthcare IT folks we deal with are pretty good; however, more executive involvement from...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations

CSI Healthcare IT has remained consistent. They have provided a lot of HIT consultants, but they...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Generally, I found that my experience with CSI Healthcare IT was not what I wanted it to be. The...

Dec 2023
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Director

Operations, Operations

The challenge that I ran into was that CSI Healthcare IT did a poor job of understanding some of our...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Early on, I had a list of some people who I wanted to cut, and the firm had no one ready to go and...

Dec 2023
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Director

Relationship, Relationship

CSI Healthcare IT was available to speak to when issues were going on or we had to work through...

Dec 2023
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Director

Relationship, Relationship

CSI Healthcare IT is excellent at communicating and following up. They respond quickly when we have...

Nov 2023
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Director

Relationship, Relationship

We have used CSI Healthcare IT for several go-lives, so they know the drill. They know what we are...

Nov 2023
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VP/Other Executive

Relationship, Relationship

The firm was a great partner for us.

Oct 2023
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Director

Operations, Operations

We were training thousands of people, so CSI Healthcare IT augmented our team to help us with the...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

If we had a particular problem and asked the leadership team of CSI Healthcare IT what they had seen...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

The resources that CSI Healthcare IT brought to help didn't necessarily dig in to understand our...

Oct 2023
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Director

Relationship, Relationship

We knew who the firm’s executives were, and if we needed them, they were very quick to respond....

Oct 2023
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Director

Relationship, Relationship

We had to pull some strings and make some adjustments along the way to have the number of resources...

Oct 2023
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Director

Operations, Operations

In most cases of turnover, the firm offered us an additional candidate. We saw some delays in their...

Oct 2023
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Director

Operations, Operations

We did an extensive onboarding for our initial staff to make sure they knew Epic and our workflows....

Oct 2023
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Director

Relationship, Operations

CSI Healthcare IT had a very knowledgeable group. They were very trainable and receptive to our...

Sep 2023
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Director

Relationship

When we brought over a large number of staff, the staff didn’t always work out. But what I...

Sep 2023
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Director

Relationship, Operations

We tried to leverage CSI Healthcare IT’s rock-star performers from a concurrent project to be our...

Sep 2023
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Manager

Value, Value, Value

CSI Healthcare IT's rates were the best among all the rates from the firms we worked with. And in...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

CSI Healthcare IT makes lodging really easy for the client. CSI Healthcare IT worked with me to...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

CSI Healthcare IT has helped us with our superusers. For the most part, we heard overwhelming...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We realized that the at-the-elbow physician practices needed a more customized and tailored...

Jul 2023
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Manager

Relationship, Relationship, Relationship

The executive that I have been working with has been a great partner in knowing when our big pushes...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Overall, CSI Healthcare IT has very good people. We saw both high and low performers, but CSI...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I have been working with one of CSI Healthcare IT's leaders, and that person has been phenomenal and...

Jul 2023
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Manager

Relationship, Relationship, Relationship

To improve, CSI Healthcare IT could have their account managers reach out more often to check...

Jun 2023
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Manager

Relationship, Relationship, Operations, Operations, Operations

When we brought in CSI Healthcare IT, they had deep expertise regarding Epic, but they weren't...

Jun 2023
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VP/Other Executive

Value, Value, Value

With some products, we buy them and then learn that we have to buy everything to make that product...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

CSI Healthcare IT really has shined for us in providing very specialized support for certain...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

It took a little while for CSI Healthcare IT’s people to really catch a foothold and deliver what we...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

What was most impressive about our engagement with CSI Healthcare IT was the response time pulling...

Jun 2023
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VP/Other Executive

Relationship, Value

Sometimes things fall apart for us in the pricing component of our engagement with CSI Healthcare IT...

Jun 2023
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Director

Relationship, Relationship, Relationship

CSI Healthcare IT goes above and beyond to stay in touch and foresee future needs, and they are not...

Jun 2023
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Director

Value, Value, Value

Consultants are expensive, but CSI Healthcare IT does quality work. The cost is the cost, and we...

Jun 2023
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Director

Relationship, Relationship, Relationship

I would refer CSI Healthcare IT to other organizations. I would tell others that the firm has a...

Jun 2023
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Director

Relationship, Relationship, Relationship

CSI Healthcare IT is super responsive and easy to work with. I know that I can call the firm for...

Jun 2023
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Director

Relationship, Relationship, Relationship

CSI Healthcare IT’s staff cares. They don’t come in only to do the job or be here at the start and...

Jun 2023
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Manager

Relationship, Relationship, Relationship

CSI Healthcare IT's leadership assists in mitigating any issues trainers have. That is not the...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Overall, the staff from CSI Healthcare IT is exceptionally talented. I have worked at other...

Jun 2023
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Manager

Value, Value, Value

CSI Healthcare IT is price efficient in comparison to other firms we have met with. For example,...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We have been happy with CSI Healthcare IT and will continue to use them. They are knowledgeable...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Parking is an issue at a lot of our hospitals. CSI Healthcare IT goes above and beyond to get...

Jun 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

CSI Healthcare IT has some opportunities for improvement, but part of that is our challenge. Based...

Jun 2023
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Director

Relationship, Relationship, Relationship

Our sales representative from CSI Healthcare IT is extremely available to us and addresses things in...

Jun 2023
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Director

Relationship, Relationship, Relationship

Even if we do not have regular business with CSI Healthcare IT, they make a point of reaching out...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The firm is providing at-the-elbow support, and I am not hearing about any problems. That tells me...

Jun 2023
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VP/Other Executive

Value

CSI Healthcare IT created a single pricing model that included all of the travel and the lodging and...

Jun 2023
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VP/Other Executive

Value, Value, Value

CSI Healthcare IT should have more competitive pricing. The services cost a lot, but we got our...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

CSI Healthcare IT brought managers in. Their managers rounded on the patient care units. Their...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We were very pleased with the management from CSI Healthcare IT, the quality of the people, and the...

Jun 2023
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Director

Operations, Operations, Operations

Our providers were satisfied. Even our EMR vendor told us overwhelmingly that the end users who went...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations, Value, Value, Value

CSI Healthcare IT is a responsive organization; they want to do well with us. We are working closely...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

Anytime I have questions or concerns about anything, CSI Healthcare IT's people will jump on a plane...

May 2023
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Director

Value, Value, Value

When we put statements of work together, CSI Healthcare IT left money on the table in a couple of...

May 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Services, Services

The firm has been so good to us in the past, but we had such a bad experience with the people on...

May 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Our experience with CSI Healthcare IT was bad. The firm was responsive, but the quality of the...

May 2023
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VP/Other Executive

Relationship

CSI Healthcare IT has their process down to a science. They can come in, do a walkthrough, and...

Apr 2023
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Director

Relationship

What sets CSI Healthcare IT apart from its competitors is their phenomenal account managers whose...

Apr 2023
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Director

Relationship, Operations

Our experience with CSI Healthcare IT has been very positive. We had a couple of bumps in the...

Apr 2023
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Director

Relationship, Operations

An opportunity for CSI Healthcare IT would be to make sure they have the right skill sets for the...

Apr 2023
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VP/Other Executive

Operations

There have been a few resources from CSI Healthcare IT that we wanted to replace. It was also a...

Mar 2023
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VP/Other Executive

Value

CSI Healthcare IT needs to be a little more detailed in their billing. Right now, they just send us...

Mar 2023
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VP/Other Executive

Loyalty, Operations

We used CSI Healthcare IT for another project in the past, and because that went so well, we brought...

Mar 2023
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VP/Other Executive

Relationship

I didn’t have a problem with any of CSI Healthcare IT’s resources. I have access to the firm’s...

Mar 2023
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