CSI Healthcare IT Go-Live Support Commentary
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Kaleb Harris
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User Commentary

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Manager

Relationship

We have a good relationship with the firm. I am satisfied. I appreciate that they take the time to...

Jul 2024
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Manager

Value

If it weren't for CSI Healthcare IT, we wouldn't have been able to implement things as rapidly as we...

Jul 2024
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Director

Relationship, Operations

CSI Healthcare IT is really good at go-live support. They do really well with being nimble and agile...

Jun 2024
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Director

Relationship, Operations

The consistency of the experience with CSI Healthcare IT is quite high. We had pretty much the same...

Jun 2024
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Director

Relationship, Operations

In general, we find that CSI Healthcare IT provides dependable resources in all categories. With the...

Jun 2024
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Director

Operations

Our EHR implementation was time compressed, and CSI Healthcare IT was able to provide support for...

Jun 2024
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Director

Value

CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...

Jun 2024
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Director

Relationship

CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...

Jun 2024
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Director

Operations

CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...

Jun 2024
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Director

Relationship, Operations

We wondered how we were going to handle the how-to calls that were invariably going to come from...

May 2024
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Director

Relationship

CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...

May 2024
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Director

Operations

We had some issues with the providers not understanding how to enter certain data into the solution,...

May 2024
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Director

Relationship, Operations

CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...

May 2024
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Manager

Relationship

CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...

May 2024
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VP/Other Executive

Relationship

The thing that stands out about CSI Healthcare IT is that they know our business, geography,...

May 2024
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VP/Other Executive

Relationship, Services

CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...

May 2024
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VP/Other Executive

Relationship, Value

At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...

May 2024
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Director

Relationship, Services

From a leadership standpoint, CSI Healthcare IT is very engaged.

May 2024
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VP/Other Executive

Operations, Value

My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....

May 2024
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Manager

Relationship

When working with CSI Healthcare IT, meeting budgetary targets is our number-one priority. The...

Apr 2024
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Manager

Relationship, Operations

We had a leader from CSI Healthcare IT who was with us the entire time. They were my go-to, and they...

Apr 2024
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Manager

Relationship

We had a budget, and CSI Healthcare IT stayed within that budget. They did not go a penny over. That...

Apr 2024
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Manager

Relationship, Operations

I have been working with CSI Healthcare IT for years. They have always been my go-to, and I have...

Apr 2024
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VP/Other Executive

Relationship

CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...

Jan 2024
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VP/Other Executive

Relationship

The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...

Jan 2024
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VP/Other Executive

Relationship, Operations

There were times when we could have had better automation with CSI Healthcare IT and better data and...

Jan 2024
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CIO

Relationship

There were a couple of people CSI Healthcare IT brought in for at-the-elbow support that had to be...

Jan 2024
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CIO

Value

CSI Healthcare IT was very cognizant of travel and tried to group people into cohorts to decrease...

Jan 2024
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CIO

Loyalty, Relationship

With CSI Healthcare IT, we looked at historical norms for a project of our size and complexity. Our...

Jan 2024
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CIO

Operations, Services

CSI Healthcare IT is good strategically. Instead of giving me X number of consultants and telling me...

Jan 2024
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CIO

Operations

Rather than coming in with a cookie-cutter approach, CSI Healthcare IT looked at each activation as...

Jan 2024
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Director

Relationship, Relationship, Value, Value

I have nothing against CSI Healthcare IT, but they provide an aggressive level of support that I'm...

Jan 2024
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Director

Relationship, Relationship, Value, Value

CSI Healthcare IT is able to meet objectives; if we ask for 10 bodies, they are able to provide us...

Jan 2024
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Director

Relationship, Relationship

The CSI Healthcare IT folks we deal with are pretty good; however, more executive involvement from...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations

CSI Healthcare IT has remained consistent. They have provided a lot of HIT consultants, but they...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Generally, I found that my experience with CSI Healthcare IT was not what I wanted it to be. The...

Dec 2023
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Director

Operations, Operations

The challenge that I ran into was that CSI Healthcare IT did a poor job of understanding some of our...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Early on, I had a list of some people who I wanted to cut, and the firm had no one ready to go and...

Dec 2023
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Director

Relationship, Relationship

CSI Healthcare IT was available to speak to when issues were going on or we had to work through...

Dec 2023
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Director

Relationship, Relationship

CSI Healthcare IT is excellent at communicating and following up. They respond quickly when we have...

Nov 2023
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Director

Relationship, Relationship

We have used CSI Healthcare IT for several go-lives, so they know the drill. They know what we are...

Nov 2023
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VP/Other Executive

Relationship, Relationship

The firm was a great partner for us.

Oct 2023
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Director

Operations, Operations

We were training thousands of people, so CSI Healthcare IT augmented our team to help us with the...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

If we had a particular problem and asked the leadership team of CSI Healthcare IT what they had seen...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

The resources that CSI Healthcare IT brought to help didn't necessarily dig in to understand our...

Oct 2023
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Director

Relationship, Relationship

We knew who the firm’s executives were, and if we needed them, they were very quick to respond....

Oct 2023
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Director

Relationship, Relationship

We had to pull some strings and make some adjustments along the way to have the number of resources...

Oct 2023
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(0)
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Director

Operations, Operations

In most cases of turnover, the firm offered us an additional candidate. We saw some delays in their...

Oct 2023
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Director

Operations, Operations

We did an extensive onboarding for our initial staff to make sure they knew Epic and our workflows....

Oct 2023
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Director

Relationship, Operations

CSI Healthcare IT had a very knowledgeable group. They were very trainable and receptive to our...

Sep 2023
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Director

Relationship

When we brought over a large number of staff, the staff didn’t always work out. But what I...

Sep 2023
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Director

Relationship, Operations

We tried to leverage CSI Healthcare IT’s rock-star performers from a concurrent project to be our...

Sep 2023
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