Datavant Release of Information (formerly Ciox Health) Commentary
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Kaleb Harris
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User Commentary

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Manager

Relationship

Things have been going great this last year with Datavant. We have a good connection. If a peer of...

Feb 2024
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Manager

Relationship

The turnaround time is going well with Datavant. I know that they get really busy during the audit...

Feb 2024
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Manager

Loyalty, Relationship, Services

The focus would be for our API to be for audits only. For Datavant, even though they provided some...

Feb 2024
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Manager

Value

What the firm is charging for is in line with what they should be charging. As far as the...

Feb 2024
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Director

Relationship, Services

There have been some but very few instances where records have gone to the wrong place. If we were...

Jan 2024
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Director

Relationship

Using Datavant is a smooth process that requires very little communication. The process just flows...

Jan 2024
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Director

Relationship

We have very close relationships with the firm’s executive team. They know what our expectations...

Jan 2024
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Director

Relationship, Services

Datavant provides us with an FTE here on-site. I believe they also offer a completely remote option,...

Jan 2024
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Director

Relationship

Our representative is very good and very accountable and responsible. They are the person who could...

Jan 2024
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Director

Value

We have been with Datavant for a long time, and they are very reasonable as far as the cost goes. I...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

If Ciox Health doesn’t have the valid information they need, they usually send out rejection...

Jan 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

Ciox Health is doing an excellent job. When they changed their name to Datavant, they gave us a...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations

In the time we have been with Datavant, we haven’t had any type of issues. The firm is pretty good....

Jan 2024
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Manager

Relationship, Relationship

Ciox Health is doing an excellent job, and we are able to communicate with them very well. We have...

Jan 2024
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Manager

Relationship, Relationship, Value, Value

For turnaround times and processing requests, Ciox Health’s numbers are always looking excellent....

Jan 2024
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Manager

Relationship, Relationship

The whole entire Ciox Health team is great. We can consult with them and address any type of issues...

Jan 2024
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Director

Loyalty, Operations, Services, Services

Changing firms is a big deal. That is hard and takes a lot of work. We are comfortable and trying to...

Jan 2024
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Director

Relationship, Relationship, Services

We have had some issues with follow-ups and follow-through, and that is not so much a problem with...

Jan 2024
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Director

Loyalty, Loyalty, Relationship, Relationship

I expect that next year is going to be better. We are in a transition. Things shouldn't be difficult...

Jan 2024
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Director

Relationship, Relationship, Operations, Services

The firm has a new site manager for our account, and that person is very engaged. They are located...

Jan 2024
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Director

Operations, Operations

Datavant could offer some professional development training. Sometimes I hire employees without home...

Jan 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

We hired Ciox Health back when we did because it was quicker to have a vendor print records for us...

Nov 2023
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Director

Relationship, Services

Our partnership with Ciox Health around their release of information services has been great for us....

Nov 2023
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Director

Value

I have heard some complaints from my team about Ciox Health’s charges; we have to monitor those very...

Nov 2023
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Director

Relationship, Relationship

We have had some regional manager changes because of Ciox Health making some changes. But they keep...

Oct 2023
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Director

Relationship, Relationship, Value, Value

With previous companies that we had, we would always have some type of technical issues or customer...

Oct 2023
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Director

Value, Value

Ciox Health doesn’t avoid charging, but they adjust to what our requirements and needs are.

Oct 2023
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Director

Relationship, Relationship

We have regular meetings with Ciox Health, and they let us know how many records are in the...

Oct 2023
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Director

Operations

Due to the sheer volume of requests that we get, things are sometimes missed or overlooked by the...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Services, Services

The thing that really impresses me about Ciox Health is their strategic thinking. They want to...

Oct 2023
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Director

Relationship, Relationship

Ciox Health’s turnaround time is excellent. Whenever an issue arises, the firm is on it, and they...

Oct 2023
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Manager

Relationship, Relationship

Ciox Health communicates with us quite regularly. If they question a release, they will definitely...

Sep 2023
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Director

Relationship, Relationship

We have had a strong relationship with Ciox Health for many years. We have no problems with them,...

Sep 2023
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Manager

Relationship, Value

Ciox Health is very independent, but they are able to keep up with the volume of requests.

Aug 2023
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Director

Operations, Operations

Ciox Health provides free education and sends out notifications. Some of the education even allows...

Aug 2023
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Director

Relationship, Relationship, Services, Services, Value, Value

Ciox Health has developed some APIs that don’t require our involvement, so things are automatic, and...

Aug 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Ciox Health is very good at getting back to us, and they engage executives appropriately. They have...

Aug 2023
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Director

Relationship, Relationship, Relationship

Ciox Health delivers and executes very well. I have never had any issues with them not making sure...

Aug 2023
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Director

Relationship, Relationship, Relationship

Ciox Health’s accuracy and quality are very good. If the firm does have some type of breach, they...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Ciox Health definitely has the technology that is needed in the release of information space. For...

Aug 2023
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Director

Relationship, Relationship, Relationship

Ciox Health supports their clients on an ongoing basis. We meet with the firm regularly, and they...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have had good interactions with the people who were sent from Ciox Health, and we have had very...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I am not going to paint a picture that things are rosy for Ciox Health; they have had some turnover...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Ciox Health’s turnaround time has been great. The staff is good. We haven’t gotten any significant...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The visibility of leadership at the sites could be improved. Ciox Health needs to place some sort of...

Jul 2023
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Director

Services, Services

We have had a pretty positive experience with Ciox Health, and their software is pretty easy to use....

Jul 2023
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Director

Relationship, Relationship

Our experience with Ciox Health has been positive. We haven’t had any issues with staffing turnover,...

Jul 2023
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Director

Relationship, Relationship, Relationship

I like my representative who comes routinely. That person is very knowledgeable and friendly. There...

Jul 2023
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Director

Relationship, Relationship, Relationship

To help us stay compliant, the firm keeps up with things. I know they have routine meetings. And if...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Ciox Health's staff is very responsive, friendly, and knowledgeable. They are great.

Jul 2023
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VP/Other Executive

Services, Services, Services

The application is web based. And TrayApp makes upgrading difficult. We need our IT team and the...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I would tell someone going live with Ciox Health that they are a great company to work with. And the...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Ciox Health offers ways to streamline getting requests into an HIM department. And Ciox Health has...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

Ciox Health knows the information-blocking rules very well. Ciox Health is always there to answer...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services

The only issue that we have had with Ciox Health is that at one point, the person who worked...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Ciox Health is an expert in what to release, how to release it, and what we need for their product....

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services

I don't get any complaints about Ciox Health. Whenever I reach out to Ciox Health about something...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We used to have a more difficult employee, but they are no longer with Ciox Health. That person made...

Jul 2023
||
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VP/Other Executive

Services, Services, Services

Some pros about Ciox Health are the ease of use, clear-cut invoicing, and friendly staff and management....

Jul 2023
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Manager

Relationship, Relationship, Services

When the person who works specifically for us is around, they are super productive and get things...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have a lot of trust that Ciox Health is getting releases completed in an accurate manner. The...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Ciox Health seems to do a lot more than we do electronically. They have portals where people can...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have had a lot of turnover with Ciox Health’s administrative team, and we have to do a lot of...

Jun 2023
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Director

Value, Value, Value

Ciox Health nickel-and-dimes us, and we see that in some invoices we get. When we had some unpaid...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

It takes a while for things to get taken seriously with Ciox Health. Things that should be escalated...

Jun 2023
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Director

Relationship, Relationship, Relationship

I would tell someone looking at Ciox Health that I generally like the people I work with, but I...

Jun 2023
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Manager

Relationship, Relationship, Relationship

I have a lot of frustrations with Ciox Health's customer service team because they go in and pull...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

On any given day, I can get a request from Ciox Health and get a request from another third-party...

Jun 2023
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Director

Relationship, Relationship, Relationship

We outsource Ciox Health for requesting and receiving medical records. They consistently exceed our...

May 2023
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Analyst/Coordinator

Services

Once we put a record through to Ciox Health, the firm will send an invoice out in a timely manner....

May 2023
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Manager

Relationship, Relationship, Relationship

We have continued to grow with Ciox Health, and we have had a long relationship. Nobody is perfect,...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

The outcomes we have seen from Ciox Health are related to the turnaround times with patients and...

May 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Ciox Health has put out several webinars. They communicate well with us and give us a heads-up on...

May 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

I would like to see a little more follow-through on requests. If a request comes in and Ciox Health...

May 2023
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Director

Relationship, Relationship, Relationship

Ciox Health handles our release of information for medical record requests, and that service is...

May 2023
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Director

Relationship, Relationship, Relationship

Ciox Health has a good bit of turnover, but they handle it very well. It has never impacted our...

May 2023
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Director

Relationship, Relationship, Relationship

We have regular calls with Ciox Health. The firm is very customer driven, and we couldn’t ask for a...

May 2023
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Director

Relationship, Relationship, Services

In general, Ciox Health does a good job with their turnaround times. However, sometimes when they...

May 2023
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Director

Relationship, Relationship, Relationship

The only feedback I have for Ciox Health is to praise the on-site staff and keep up the good work....

May 2023
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Manager

Services, Services, Services

The customers that use the portal are not satisfied with it. They don’t find it to be user friendly....

May 2023
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Manager

Relationship, Relationship, Relationship

Ciox Health troubleshoots and processes the work as they ordinarily do, and if there is an issue or...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

We have had some concerns around the unauthorized disclosure of information. Some of those issues...

May 2023
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Manager

Value

The firm's billing is pretty good. They do a lot of things as a courtesy.

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

Ciox Health is a good company. We are a large network, and all our release of information has been...

May 2023
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Director

Relationship, Relationship, Relationship

Ciox Health is very professional. They know their stuff. Their compliance department is well versed,...

May 2023
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Director

Value

Sometimes Ciox Health charges for requests we expect not to be charged for, but the charges are...

May 2023
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Director

Relationship, Relationship, Relationship

Ciox Health is not just a firm; we partner with them. We have very good outcomes. And the best thing...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

We would not buy Ciox Health's services again because the requestors have to wait for two weeks and...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Operations, Operations, Operations

Ciox Health has excellent, supportive staff that I don't think are listened to. They have an...

May 2023
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Manager

Relationship, Relationship, Relationship

Ciox Health works well with me in terms of management and our relationship, and they seem to...

May 2023
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Manager

Relationship, Relationship, Operations, Services, Services, Services

We don’t find the 800 number for Ciox Health very useful.

May 2023
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Manager

Relationship, Relationship, Relationship

During auditing season, we have a lot of deadlines. Insurance companies are scrambling to get their...

Apr 2023
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Manager

Services, Services, Services

We would like more integration between the firm’s software and our EMR. The ability to fax out...

Apr 2023
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Manager

Services, Services, Services

Ciox Health is always trying to look at the next new item in technology and push the envelope. If...

Apr 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Ciox Health works with us, particularly when it comes to the 21st Century Cures Act. Their...

Apr 2023
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Manager

Relationship, Relationship

Our experience with Ciox Health has been pretty smooth and good. We haven’t had any issues with or...

Apr 2023
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Manager

Relationship, Relationship

The firm helps us stay compliant with new requirements and regulations by looking at all of the...

Apr 2023
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Manager

Relationship, Services

Ciox Health cannot get faxes out in a timely manner, and we have to go to a website to see what was...

Apr 2023
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Manager

Relationship

Sometimes Ciox Health is on top of our problems, but other times they are slow to respond.

Apr 2023
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Manager

Relationship

I am definitely engaged with Ciox Health’s local leadership as well as administrative people. They...

Apr 2023
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Manager

Relationship

I had a good conversation with my client executive. It was the first time since I started working...

Apr 2023
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Manager

Services

Ciox Health has a link where patients can request records. We have implemented it, and things have...

Apr 2023
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Manager

Value

Ciox Health does project work for us. In a sense, Ciox Health bills for every little thing because...

Apr 2023
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Manager

Relationship

The sales representative I talked to at Ciox Health actually listened to me, and that was the first...

Apr 2023
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Manager

Relationship

Ciox Health is an excellent company. They have always stepped up, especially with the new law that...

Apr 2023
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Manager

Relationship

I can't say enough good things about Ciox Health. I like the customer service that they provide and...

Apr 2023
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Manager

Loyalty, Relationship

Ciox Health should listen to what the customers want instead of the firm always trying to drive...

Apr 2023
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Manager

Services

We gather records from a lot of different organizations across the country. If another facility uses...

Apr 2023
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Manager

Relationship, Services

We have had a lot of technological issues with Ciox Health, and it can be difficult to get them to...

Apr 2023
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Manager

Relationship

We have support people from Ciox Health that are here and can answer questions at any time. And I...

Mar 2023
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Manager

Relationship

Our local representative goes out of their way for the patients and helps anybody that needs...

Mar 2023
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Manager

Relationship

Ciox Health is great. With our previous firm, I had to make a list of what went to our...

Mar 2023
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Director

Relationship

We have been in a pretty good place for a few years now with Ciox Health. Right before the COVID-19...

Mar 2023
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Director

Relationship

The communication and collaboration with Ciox Health’s leadership team have been phenomenal. They...

Mar 2023
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Director

Operations, Services

Off the top of my head, the only thing that we still struggle with a little is some of the...

Mar 2023
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Director

Loyalty, Value

Ciox Health has done pretty well for us, and I think our contract is in a pretty good place. We have...

Mar 2023
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Manager

Operations

Ciox Health did some great training at the very beginning. They had staff that came on-site to train...

Mar 2023
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Manager

Relationship

Ciox Health is really good at communicating about new releases, upgrades, new processes, and...

Mar 2023
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Manager

Relationship

We have a go-to person at Ciox Health, and when we have any questions or issues, that person assists...

Mar 2023
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Manager

Relationship, Value

We were never really a revenue-generating department, but since we partnered with Ciox Health, we...

Mar 2023
||
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Manager

Relationship

Ciox Health's service has been a really good process for us. We have good timeliness and can get the...

Mar 2023
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Manager

Services

Ciox Health has great reporting tools. For instance, I know on any given day how many requests my...

Mar 2023
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Manager

Relationship

We have had a great rapport with Ciox Health’s regional account managers and directors. They have...

Mar 2023
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Manager

Relationship

Trying to get a full staff has been very difficult, but Ciox Health can assist us with processing...

Mar 2023
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Manager

Relationship

We get reports every week from Ciox Health, and they have one to two days of turnaround time.

Feb 2023
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Manager

Relationship

Ciox Health has issues with staff just like we do. From time to time, they will have staffing...

Feb 2023
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Manager

Relationship

Ciox Health put some new regional managers in place at least a year ago, and we have worked with...

Feb 2023
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