Datavant Release of Information (formerly Ciox Health) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
A lot of things have gone to Datavant’s national team, and that has been a nightmare. Communication...
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Relationship
Our local Datavant people are great. One person we know at Datavant is now an area person, so they...
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Relationship, Services
Some of Datavant’s people are doing production of documents, and they are not making sure they are...
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Relationship, Services
Datavant is always looking for better and safer ways to take care of our release of information....
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Relationship
Datavant is very timely with everything, and they can provide those timelines to me.
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Relationship, Services
Datavant is dependable. They show up. I don't have to worry that I am not going to have coverage....
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Relationship
I would tell a peer that Datavant is very knowledgeable. They follow the release of information...
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Relationship
Customer service is a strong point of our Datavant person. They pay attention to the patients, and I...
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Relationship
I have dealt with more people than just the representative who logs in to our system. We have a good...
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Relationship, Services, Value
Datavant has always been great for us. They have saved us so much time, money, hassle, and energy....
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Relationship
In the rare event that I am notified by a requester that they think they have an outstanding request...
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Operations, Value
When we implemented Datavant's services, we had to provide the firm with certain things like...
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Services
Datavant gives us good, regular reporting on the medical records that they have worked on. We had a...
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Relationship
Datavant provides excellent service. However, I am confused how another ROI company is taking a...
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Relationship
I would love to give Datavant the highest score, but now and then, something may not go perfectly....
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Relationship
The best part of our relationship with Datavant is the firm's on-site staff and leadership at our...
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Services
Datavant’s application for auditing could be more intuitive and user friendly. When we enter audits,...
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Services
Datavant has a product where someone requesting medical records can use their phone to scan a QR...
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Relationship
If Datavant sees a potential problem, we are always notified, and there is always someone from...
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Relationship
Datavant is very good about putting the right people on something if the initial people can't handle...
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Services
Datavant could be a bit better at talking with our EHR when scanning documents and things. One of...
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Relationship, Services
We have a dashboard within our EHR, so whenever Datavant gets a request, they put it in the system....
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Relationship, Services
We don’t get complaints about Datavant. Most of the time, the requester gets what they ask for, and...
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Relationship, Services
Datavant helps us comply with state rules and regulations regarding the release of information, and...
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Relationship, Services
I asked Datavant to review something to make sure we were in line with the industry standards, and...
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Value
Datavant only charges for what is in our contract, and when contracts change, I get an itemized list...
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Relationship
Datavant is one of the few firms I don't have any issues with; I give them a full thumbs-up. They...
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Operations
Datavant is great with their training because they have someone come on-site, and they audit that...
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Value
If there is pushback on a charge that has been found that possibly shouldn’t have been there,...
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Relationship
We have had a bit of an issue with ensuring the communication between Datavant’s leadership is in...
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Relationship
The people that we have been working with lately to fix our particular problems have definitely been...
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Loyalty, Relationship
Datavant is a long-standing third party that does release-of-information work, and we have had a lot...
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Relationship, Services
We have implemented some new technology from Datavant and continue to advance some technology that...
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Relationship
Datavant has exceeded my expectations with the use of technology and the management of our account....
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Operations
Training and onboarding of new hires is an area where Datavant could improve. They are having the...
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Relationship
Datavant has been a very good partner, even with their various name changes. We have had a good...
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Relationship, Services
Datavant supports us in our release of information function. We have established electronic portals...
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Relationship, Operations
In fairness to Datavant, they went through a period of time when they lost some staff. That was the...
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Relationship, Operations
In the release of information industry over the years, the bigger companies gobbled up the little...
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Relationship
We have a great partnership with the management at Datavant, and they are very responsive. They have...
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Relationship
All of the work associated with Datavant has been excellent really. I have no issues or concerns. I...
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Relationship, Services
Our state has new legislation regarding turnaround time for processing medical record requests, but...
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Relationship, Services
The main issues associated with any company today really result when the company makes systematic...
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Value
Payers are very aggressive. They have clearly figured out that the number of denials that they...
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Loyalty, Relationship
Years ago, we actually complained to the higher-ups at Datavant that we felt that their technology...
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Relationship
Datavant does an excellent job. Their turnaround time is excellent. They have very good customer...
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Services
My only complaint with Datavant is sometimes they don't send records until they get payment from...
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Services
Knowing what I know today, I would say HealthSource is meeting all of our needs. It is a great...
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Relationship, Services
Ciox Health has a vision to deliver the newest technology that is needed to keep up with trends and...
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Relationship
In most companies, when we call the customer support team, there is a wait time. Getting ahold of...
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Loyalty, Value
When we decided to go with Ciox Health, it had to be a decision where we were going to come out...
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Value
We are using HealthSource to help us process and track our requests for records and help us be more...
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Value
If we feel there should not be a charge for something and we make a comment that we would expect it...
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Relationship, Operations
Ciox Health is doing really well with knowing what needs to take place for the go-live process. They...
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Operations, Services
The vendor’s training hasn't been seamless, but training is training. There are a lot of places to...
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Services
The product works great. Sometimes we have to have the tray application reinstalled and such, but I...
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Relationship
Ciox Health is really good at letting us know what is coming up, such as the releases, upgrades, or...
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Relationship
Things have been going great this last year with Datavant. We have a good connection. If a peer of...
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Relationship
The turnaround time is going well with Datavant. I know that they get really busy during the audit...
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Loyalty, Relationship, Services
The focus would be for our API to be for audits only. For Datavant, even though they provided some...
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Value
What the firm is charging for is in line with what they should be charging. As far as the...
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Relationship, Services
There have been some but very few instances where records have gone to the wrong place. If we were...
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Relationship
Using Datavant is a smooth process that requires very little communication. The process just flows...
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Relationship
We have very close relationships with the firm’s executive team. They know what our expectations...
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Relationship, Services
Datavant provides us with an FTE here on-site. I believe they also offer a completely remote option,...
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Relationship
Our representative is very good and very accountable and responsible. They are the person who could...
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Value
We have been with Datavant for a long time, and they are very reasonable as far as the cost goes. I...
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Relationship, Services
If Ciox Health doesn’t have the valid information they need, they usually send out rejection...
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Loyalty, Relationship
Ciox Health is doing an excellent job. When they changed their name to Datavant, they gave us a...
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Relationship, Operations
In the time we have been with Datavant, we haven’t had any type of issues. The firm is pretty good....
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Relationship
Ciox Health is doing an excellent job, and we are able to communicate with them very well. We have...
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Relationship, Value
For turnaround times and processing requests, Ciox Health’s numbers are always looking excellent....
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Relationship
The whole entire Ciox Health team is great. We can consult with them and address any type of issues...
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Loyalty, Operations, Services
Changing firms is a big deal. That is hard and takes a lot of work. We are comfortable and trying to...
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Relationship, Services
We have had some issues with follow-ups and follow-through, and that is not so much a problem with...
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Loyalty, Relationship
I expect that next year is going to be better. We are in a transition. Things shouldn't be difficult...
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Relationship, Operations, Services
The firm has a new site manager for our account, and that person is very engaged. They are located...
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Operations
Datavant could offer some professional development training. Sometimes I hire employees without home...
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Loyalty, Relationship
We hired Ciox Health back when we did because it was quicker to have a vendor print records for us...
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Relationship, Services
Our partnership with Ciox Health around their release of information services has been great for us....
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Value
I have heard some complaints from my team about Ciox Health’s charges; we have to monitor those very...
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Relationship
We have had some regional manager changes because of Ciox Health making some changes. But they keep...
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Relationship, Value
With previous companies that we had, we would always have some type of technical issues or customer...
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Value
Ciox Health doesn’t avoid charging, but they adjust to what our requirements and needs are.
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Relationship
We have regular meetings with Ciox Health, and they let us know how many records are in the...
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Operations
Due to the sheer volume of requests that we get, things are sometimes missed or overlooked by the...
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Loyalty, Relationship, Services
The thing that really impresses me about Ciox Health is their strategic thinking. They want to...
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Relationship
Ciox Health’s turnaround time is excellent. Whenever an issue arises, the firm is on it, and they...
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Relationship
Ciox Health communicates with us quite regularly. If they question a release, they will definitely...
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Relationship
We have had a strong relationship with Ciox Health for many years. We have no problems with them,...
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Relationship, Value
Ciox Health is very independent, but they are able to keep up with the volume of requests.
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Operations
Ciox Health provides free education and sends out notifications. Some of the education even allows...
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Relationship, Services, Value
Ciox Health has developed some APIs that don’t require our involvement, so things are automatic, and...
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Loyalty, Relationship
Ciox Health is very good at getting back to us, and they engage executives appropriately. They have...
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Relationship
Ciox Health delivers and executes very well. I have never had any issues with them not making sure...
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Relationship
Ciox Health’s accuracy and quality are very good. If the firm does have some type of breach, they...
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Relationship, Services
Ciox Health definitely has the technology that is needed in the release of information space. For...
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Relationship
Ciox Health supports their clients on an ongoing basis. We meet with the firm regularly, and they...
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Relationship
We have had good interactions with the people who were sent from Ciox Health, and we have had very...
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Relationship
I am not going to paint a picture that things are rosy for Ciox Health; they have had some turnover...
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Relationship
Ciox Health’s turnaround time has been great. The staff is good. We haven’t gotten any significant...
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Relationship, Services
The visibility of leadership at the sites could be improved. Ciox Health needs to place some sort of...
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