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Homecare Homebase (Home Health EHR) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship, Product

I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...

Apr 2024
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Analyst/Coordinator

Relationship

Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...

Apr 2024
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Manager

Relationship

Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....

Apr 2024
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(0)
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Manager

Product

We would like Homecare Homebase to make episode realignment easier and give us more report freedom....

Apr 2024
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(0)
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Manager

Relationship

Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...

Apr 2024
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(0)
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Manager

Loyalty, Relationship

Homecare Homebase is making improvements and sharing a lot of information on the things they are...

Apr 2024
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(0)
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Manager

Product

For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...

Apr 2024
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(0)
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Analyst/Coordinator

Product

Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....

Apr 2024
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Analyst/Coordinator

Loyalty

I feel like Homecare Homebase has the most rounded application that I have supported in terms of...

Apr 2024
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(0)
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VP/Other Executive

Loyalty

Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Product, Value

Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...

Mar 2024
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VP/Other Executive

Product

There are many manual steps in the system due to the way it is designed. I always compare the...

Mar 2024
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VP/Other Executive

Relationship

The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...

Mar 2024
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(0)
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VP/Other Executive

Relationship

Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...

Mar 2024
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(0)
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VP/Other Executive

Relationship

Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...

Mar 2024
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(0)
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VP/Other Executive

Relationship, Product

The analytics and reports in the system come short of supporting our operation. If we have a report...

Mar 2024
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(0)
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VP/Other Executive

Product

Some things are good with the product, but things could be better overall. The system needs to be a...

Mar 2024
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(0)
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Manager

Product

The vendor has an analytics tool that we use to analyze how fast we get the order signed from when...

Feb 2024
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(0)
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Manager

Operations, Product

There is a lot of repetition and burdensome documentation in Homecare Homebase. We are constantly...

Feb 2024
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(0)
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Manager

Relationship

We have an account representative with Homecare Homebase who does the scheduled update calls with...

Feb 2024
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(0)
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Manager

Value

We have to be careful with Homecare Homebase or they will charge us for little things. For a lot of...

Feb 2024
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(0)
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Manager

Product

The interface of the mobile solution is a little dated and needs to keep up with mobile platforms as...

Jan 2024
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(0)
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Manager

Loyalty, Relationship

We haven't seen anything truly new from Homecare Homebase. They have preferred partners that we are...

Jan 2024
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(0)
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Manager

Relationship

Homecare Homebase’s customer support has improved over the last few years. We were very loud and...

Jan 2024
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(0)
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Manager

Product

We are happy with the product; it works well for what we need, and the product itself has been...

Jan 2024
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(0)
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Manager

Relationship

The support has been improving. Probably our biggest complaint is that the vendor is reluctant to...

Jan 2024
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(0)
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Manager

Value

The vendor doesn't charge for every little thing. There are some add-ons that have a cost. That is a...

Jan 2024
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(0)
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VP/Other Executive

Operations, Product

The analytics are great. We can take out-of-the-box reports and create our reports and dashboards as...

Dec 2023
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(0)
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VP/Other Executive

Relationship

The vendor's executive involvement could improve. Homecare Homebase could do a better job of taking...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Product

We are on a certain EMR, and knowing where the vendor is going with outcome-based measures, I would...

Dec 2023
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(0)
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VP/Other Executive

Product

Homecare Homebase is not there yet with delivering new technology that meets our needs. What could...

Dec 2023
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(0)
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VP/Other Executive

Product

I would like providers to have more access to the charts. I want that to be the company's decision....

Dec 2023
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(0)
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VP/Other Executive

Loyalty

We are happy, but we are looking for other options for a system-wide application. We may decide to...

Dec 2023
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(0)
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VP/Other Executive

Value

Homecare Homebase charges for every little thing. Of course, there is a consolidated place where we...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

I hope Homecare Homebase does what they say. They are looking at being tablet agnostic, meaning the...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Overall, the clinicals work well and meet our needs. The system actually works quite well on the...

Oct 2023
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(0)
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CEO/President

Product

The PointCare app and the compliance piece are the big strengths of Homecare Homebase. The analytics...

Oct 2023
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(0)
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CEO/President

Relationship, Product

There is a significant number of known bugs that have been around for quite some time in the system....

Oct 2023
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(0)
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Nurse

Product, Value

The vendor could do a lot to improve how well Homecare Homebase can be optimized for mobile...

Oct 2023
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(0)
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Nurse

Operations

Our implementation was 100% remote, and it was a struggle. The upgrades are better but not perfect...

Oct 2023
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(0)
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Nurse

Relationship, Product

There seems to be functionality that is either missing or listed as a known issue, but after a long...

Oct 2023
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(0)
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Nurse

Relationship

Homecare Homebase isn't a software vendor that wants to partner with anybody. Organizations get what...

Oct 2023
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(0)
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Nurse

Relationship

We have a good rapport with all levels of Homecare Homebase's executives. I don't think they are...

Oct 2023
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(0)
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Director

Product, Value

The product is very good from the EHR and patient standpoint. If there were more testing...

Sep 2023
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(0)
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Director

Product

Being the size of organization that we are, everybody seems to manage the product well. With regard...

Sep 2023
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(0)
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Director

Relationship, Product

There is some custom work that we would like done, and the fact that we have to add-on solutions on...

Sep 2023
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(0)
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Director

Relationship

We have a certain number of folks in our organization who are able to put in tickets, and from what...

Sep 2023
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(0)
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Director

Relationship, Product

With things like Medicare, the vendor is proactive. They know when a rule is coming out, they...

Sep 2023
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(0)
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Director

Relationship

The vendor does a good job of communicating what is coming up in their next upgrade and outlining...

Sep 2023
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(0)
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Director

Product

Because of some of our unique circumstances, we are limited and have to pull some of the information...

Sep 2023
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(0)
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Director

Product

We have some issues sometimes with the Homecare Homebase application. We have problems getting into...

Sep 2023
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(0)
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Director

Relationship, Product

There are issues across the state with some of our Medicaid plans. They are known, long-standing...

Sep 2023
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(0)
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Director

Culture, Value

There are a lot of interface fees and charges per transaction from Homecare Homebase, and we pay so...

Sep 2023
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(0)
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Director

Operations, Product

With some of the upgrades that we do, Homecare Homebase picks one thing to fix, but other things are...

Sep 2023
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(0)
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Director

Relationship

We have dedicated representatives who work for us, and I think they get the brunt of our frustration...

Sep 2023
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(0)
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Director

Value

Homecare Homebase tends to charge for everything, even for things that we consider to be small requests....

Sep 2023
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(0)
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Director

Product

The vendor has some opportunities for development when it comes to AI in the system that could...

Sep 2023
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(0)
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Director

Product

Compared to some of our experiences with EMRs, Homecare Homebase's workflows are easy.

Sep 2023
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(0)
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Manager

Operations, Product

We have the feeling that when the vendor gives us new versions, the vendor does not do regression...

Aug 2023
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(0)
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Manager

Loyalty

We would tell friends and peers looking at Homecare Homebase to buy the plans of care. Our company...

Aug 2023
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(0)
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Manager

Product

We like the ability to review 100% of the documentation from our staff. The process is cumbersome,...

Aug 2023
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(0)
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Manager

Product

Our current frustration with Homecare Homebase is there is no report for home health aide...

Aug 2023
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(0)
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Manager

Operations

All of the vendor’s training is online. We had no in-person training whatsoever, and that was most...

Aug 2023
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(0)
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Manager

Product

When we started with Homecare Homebase, a lot of the functionality of downloading medication lists...

Aug 2023
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(0)
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Manager

Product

We would like our field staff to be able to see a full 60-day certification period in Homecare...

Aug 2023
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(0)
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Director

Relationship, Product

Homecare Homebase keeps us compliant and interfaces with many other platforms.

Aug 2023
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(0)
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Director

Value

We would like to have more presence and updates without costs from Homecare Homebase.

Aug 2023
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(0)
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Manager

Relationship

The vendor's responsiveness with the ticketing system has been our biggest problem. Sometimes the...

Jul 2023
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(0)
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Manager

Relationship

A lot of times, we get a call from the vendor, and we choose an area, but someone else from another...

Jul 2023
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(0)
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Manager

Value

Whenever we ask for additional education or assistance, we always get told that the vendor can put...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

Homecare Homebase listens to our suggestions, but they don’t get resolved quickly. Also, getting in...

Jun 2023
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(0)
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Analyst/Coordinator

Operations, Product

Homecare Homebase needs to do a little more testing for their upgrades, but every EMR has glitches...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

Homecare Homebase doesn’t keep all their promises, considering what the system was marketed as and...

Jun 2023
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(0)
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Analyst/Coordinator

Value

If I want a report out of Homecare Homebase that I don't see, the vendor will want to charge us for...

Jun 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Our relationship with Homecare Homebase is going well. We have good meetings with our account...

Jun 2023
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(0)
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Analyst/Coordinator

Product

The clinicians love Homecare Homebase, and the updates to the system have gone well for us.

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Operations

The implementation training was good. Homecare Homebase came on-site and stayed with us; they were...

Jun 2023
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(0)
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Director

Product

We haven't had any issues integrating Homecare Homebase with anything else. We have billing pieces...

Jun 2023
||
(0)
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Director

Relationship

Anytime we encounter a problem and have to contact Homecare Homebase, sometimes there is an...

Jun 2023
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(0)
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Director

Product, Value

Homecare Homebase's software is expensive but worth it. Home Health EHR has all different types of...

Jun 2023
||
(0)
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Director

Relationship, Operations

We are happy with Homecare Homebase. Every time there is an update, there is always a glitch or...

Jun 2023
||
(0)
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Manager

Value

Each module has its own cost and maintenance. Homecare Homebase is really not much different from...

Jun 2023
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(0)
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Manager

Product

I can't think of anything that we really wanted to do that the vendor hasn't been able to do for us...

Jun 2023
||
(0)
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Manager

Relationship

Homecare Homebase has made some improvements recently with support.

Jun 2023
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(0)
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Manager

Product

We like that the Pointcare app is on a tablet so we can sync it at any point and see the schedule...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Homecare Homebase has gotten better recently at being proactive. They have a known issues report...

May 2023
||
(0)
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Analyst/Coordinator

Product

Depending on how an organization runs, the Homecare Homebase solution is broken out into two pieces....

May 2023
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(0)
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Analyst/Coordinator

Relationship

One of the selling features for us was that Homecare Homebase stays on top of all the industry...

May 2023
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(0)
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Analyst/Coordinator

Operations, Value

There are a lot of very good training materials available. Homecare Homebase has an online learning...

May 2023
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(0)
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Analyst/Coordinator

Product

The one thing I really appreciate and like with Homecare Homebase is the level of customization we...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

In hospice, Homecare Homebase already has a solution that they are rolling out and actively working...

May 2023
||
(0)
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Manager

Relationship

Our admin person from Homecare Homebase is helpful but not as timely with things as we would like...

May 2023
||
(0)
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Manager

Relationship, Operations

The software itself can be challenging because when we do the form building or need assistance from...

May 2023
||
(0)
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Manager

Relationship

If we have an issue with a Homecare Homebase interface, it is like we have to prove ourselves and...

May 2023
||
(0)
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Manager

Culture, Loyalty, Product

Homecare Homebase works as the vendor says it will work, and that is important to us. The one thing...

May 2023
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(0)
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Manager

Relationship

Our incident manager from Homecare Homebase is phenomenal. I can email them and get a response back...

May 2023
||
(0)
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Manager

Product

It has been a few years since the vendor updated the list of things that we can use. The vendor only...

May 2023
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that Homecare Homebase stays up with standards and keeps us on track that way.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Putting in an enhancement request is like trying to pass an act of Congress because we have to...

May 2023
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(0)
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Manager

Product

Our users wish that there were some way to better manage referrals as they come in because if we go...

May 2023
||
(0)
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Director

Product

The care planning and the flow of everything go really well. The solution integrates well with the...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

The scheduling part is terrible. The system makes case management really difficult when it comes to...

May 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

When we open tickets for issues, Homecare Homebase seems to get things resolved very quickly, and...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Our system administrator had to attend an analytics course before Homecare Homebase would let them...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The reliability of Homecare Homebase has not been great. We have had issues with things dropping...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We are using tablets for Homecare Homebase. Our aides can use a phone, but we have given them all...

May 2023
||
(0)
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