Homecare Homebase (Home Health EHR) Commentary
Filtered view: (Large - Over 200 Average Daily Census)(Independent)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The way the Homecare Homebase system is built very much protects our clinicians. So many items can...
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Relationship, Product
It is really hard to get enhancements that the vendor doesn't have on their road map, but Homecare...
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Relationship
I would 100% buy the Homecare Homebase EHR again. Part of why is just comfort; it is what I have...
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Loyalty, Product
The Homecare Homebase EHR has been a challenge for the field clinicians, and if they have different...
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Relationship, Product
There are some areas that Homecare Homebase is really good at, and there are some other areas where...
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Relationship
The vendor's support is a lot better than it used to be. I have no problem with getting...
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Loyalty, Product
We have a general inpatient unit for hospice, and the documentation in the system isn't really...
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Culture
The salespeople from Homecare Homebase promised things that they never could deliver on. We are...
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Relationship, Operations, Product
Homecare Homebase does beta testing for all of their updates, and they find potential problems...
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Relationship, Product
Overall, Homecare Homebase is good software, and the vendor keeps up with regulatory issues. The...
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Value
Homecare Homebase charges for every interface and add-on module. We start racking up costs when they...
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Relationship, Product
Generally speaking, I would like Homecare Homebase to play nicer and quicker with others. Sometimes...
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Relationship, Product, Value
Homecare Homebase does a great job of driving tangible outcomes. We have been using the product for...
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Loyalty, Product
Our main need with a palliative EHR is the Part B billing functionality with multiple rate sets. We...
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Product
We don't hear a ton of frustration from clinicians specific to Homecare Homebase, such as issues...
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Loyalty
Homecare Homebase has a road map in place, but it is more of a three-year to five-year strategy. We...
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Culture, Value
With Homecare Homebase, there have some cases where we have been able to negotiate no charge with...
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Loyalty
Homecare Homebase has laid out their Firebase API strategy. They are more focused on outbound data...
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Value
Because of some state regulations, we get extra charges from the vendor for the setup and follow-up...
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Relationship
In Homecare Homebase, if we get stuck somewhere, there is nothing on the tablet that helps us to try...
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Relationship
Homecare Homebase's support people work well because they are out in the field with the patients.
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Relationship, Operations
We have regular meetings with Homecare Homebase on what the updates are and everything. The vendor...
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Relationship
Homecare Homebase seems to have a lot of turnover. Since I have been here, we have had several...
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Culture, Relationship, Value
The vendor is exceptionally good at keeping their promises. They have a culture in the company of...
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Product
The EHR's financial reporting is good enough to accomplish our goals, and it works close enough to...
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Product
Overall, things are going well with Homecare Homebase. It is the best solution on the market. One...
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Product, Value
Despite the product being not very user friendly, expensive, and hard to implement, it is better...
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Operations
We had to do a lot of our initial and ongoing training for the system. It would be great to receive...
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Loyalty, Product, Value
When we switched to Homecare Homebase, some of our metrics improved. That was good. The system is...
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Culture, Value
Homecare Homebase has given us some discounts, but they seem to charge us left and right for every...
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Relationship, Operations
I would advise someone implementing Homecare Homebase to have a team on staff devoted to supporting...
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Loyalty, Product
The vendor is doing alright with delivering new technology through the product that meets our needs....
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Relationship
We are able to get ahold of people when it comes to support. We have been able to get our problems solved....
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Relationship
The vendor has some individuals who are really strong account managers, and then they have some...
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Operations, Product, Value
When we went live with the Homecare Homebase mobile app, it took a bit of buy-in from our field...
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Product
In the Homecare Homebase app, the font is in all capital letters. The field clinicians can only...
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Relationship, Product
We had a case that was a big deal and affected one of our departments. The case was open for a long...
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Operations
Based on the number of tickets that we have to put in, I would rate the financial reporting from...
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Loyalty
As of now, we can only use Homecare Homebase with Androids. But the vendor is in the process of...
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Relationship
Homecare Homebase has CellTrak. CellTrak helps with implementations. I guess they are kind of...
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Operations
Things have changed, and even in the analytics training, some things don't match. We go through the...
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Product
A big issue that we are running into right now is that Homecare Homebase is not certified for Part B...
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Relationship
We have issues getting ahold of our account executive in a timely manner. We have some good people...
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Relationship
We have issues with Homecare Homebase’s support people not really understanding solutions or being...
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Value
We haven’t really used Homecare Homebase’s implementation services other than when we started mostly...
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Operations
We had somebody at our organization do paid training from Homecare Homebase, and they were very...
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Loyalty
If someone were looking into Homecare Homebase, they would need to think about how many office staff...
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Operations
We really like the customer experience portal, and it is really helpful, but there are some things...
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Relationship, Product
Homecare Homebase is pretty established and well known within the industry, and Home Health EHR is...
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Relationship
Homecare Homebase has a very robust support structure in place. We have people dedicated to us, and...
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Product
There are always defects, issues, and known problems with every vendor, but it would be nice to...
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Product
When Homecare Homebase releases something brand new, we don't always jump on board because we know...
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Product
The product is decently optimized for mobile solutions such as tablets and smartphones, though the...
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Loyalty, Product
To increase my satisfaction, I would like improvements in our GL mapping because we have a lot of...
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Product
Even though the product has its issues, it is honestly the best EHR to use just because it makes...
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Culture, Value
The vendor is pretty good about taking care of things. If we have an unusual request or something...
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Operations
I have been with this organization for about as long as we have been with Homecare Homebase. I...
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Relationship
The vendor’s involvement is more with our CEO and some of the upper administration, but I don't hear...
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Relationship
I would say that Homecare Homebase has been a good product for us. There are definitely pros and...
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Loyalty, Product
We are working on reports now, and we are almost working outside of the system to some degree. The...
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Loyalty
The vendor is supposed to release a cloud version, and some of the things that we are complaining...
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Culture, Loyalty, Relationship
The vendor has new leadership and product teams as well as a new sales team. Our experience in the...
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Relationship
The vendor can work more on their enhancement releases. We tend to hold back on getting our releases...
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Operations
The vendor tends to do an implementation that is very focused on the software. What is lacking is...
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Operations
The vendor has an online learning hub, and we pay for a subscription. The hub is supposed to allow...
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Product
When it comes down to the regulatory pieces that allow our agencies to meet the accrediting...
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Loyalty
Homecare Homebase is probably the leader in the home health industry. I love their back-office...
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Loyalty, Relationship
I work well with Homecare Homebase. If they see that all of their clients need an enhancement, then...
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Relationship
The vendor is very responsive to our complaints and needs. They don't turn things over quickly, but...
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Relationship, Operations, Product
We probably needed to have a more robust change management initiative when we rolled out the system....
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Operations
Homecare Homebase's initial training was excellent. There isn't going to be ongoing training, but...
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Relationship
Homecare Homebase keeps their promises. It doesn't happen as fast as I want it to sometimes, but the...
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Product
For the home health EHR, the vendor tells me the integration is going to work, but it hasn't worked...
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Relationship
We have people we can connect with at Homecare Homebase, and they are very responsive, especially on...
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Relationship
We have regular check-ins with Homecare Homebase, and they tell us so many things and talk about how...
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Relationship
It depends on the issue, but if I have just a password reset issue, that issue gets fixed in...
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Product
Homecare Homebase’s built-in workflow for their product is very unique and sets them apart because...
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Loyalty, Product
In the Homecare Homebase world, we don't have an option with the product version. All of the...
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Product
Homecare Homebase needs to make it easier for clinicians to document their visits.
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Relationship
Homecare Homebase has reduced their backlog of tickets by a noticeable amount over the past year....
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Relationship, Product
The clinicians are incredibly frustrated by the number of repetitive questions that they have to...
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Relationship, Product
Homecare Homebase has good intentions, but they don't have enough of a perspective on what goes on...
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Product
Client satisfaction surveys don't get to our patients in some cases due to how the mail is...
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Value
Homecare Homebase has been trying for several years to figure out how to charge their clients for...
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Culture, Loyalty
There is no other alternative in the market space that does what Homecare Homebase's product does,...
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Relationship, Product
Homecare Homebase has a broad range of bells and whistles to do what needs to be done and manage...
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Operations
For ongoing training, Homecare Homebase offers a set of training videos that we have to pay for....
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Value
The product is not cheap, and there are a lot of additional components that we can pay to add on in...
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Culture, Product
Our state requires a report that includes a lot of demographics of our patient population, and it is...
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Relationship
Homecare Homebase is pretty up front with updates, and we get notes on them. They talk to us about...
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Relationship
Our staff likes Homecare Homebase fairly well and as far as computer documentation and clinical...
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Product
Homecare Homebase is fairly intuitive for the users. They use their point-of-care devices in the...
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Product, Value
The product is pretty robust. We have to use a couple of different databases to help figure some...
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Product
I still struggle with finding reporting information on a per-patient basis within the system and...
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Product
If we are talking analytics, Homecare Homebase is kind of limited. we don't have anyone who can...
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Value
One of my big things with Homecare Homebase is when I talk to them about how they charge unexpected...
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Loyalty, Product
Homecare Homebase is slow to roll anything out. There is a lot of low-hanging fruit that other...
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Product
Homecare Homebase has a core set of features that it uses really well. That is why 60% of the...
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Loyalty
We would recommend that anyone who is looking for a homecare solution look at Homecare Homebase.
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Operations
The initial training was awesome. Trainers came on-site for weeks at a time, and we set up each and...
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Loyalty, Relationship
Homecare Homebase has a voting system. To get an issue moved up the chain, several other agencies...
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Loyalty, Product
Homecare Homebase is looking to do interfaces with Epic, but I'm not sure where that project is at....
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Operations, Product
The vendor is pretty effective with implementing the upgrades. Sometimes upgrades don't do what the...
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Relationship
As soon as Homecare Homebase knows that there is a problem or an interruption in the service, we get...
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Operations
Homecare Homebase's upgrades are easy, but the vendor could do more. They could help us a little...
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Product
Homecare Homebase's reports are pretty good. There have been some issues over time with month-end...
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Product
There are some things that are good with the smartphones and tablets that we use for the system. The...
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Relationship, Product
Homecare Homebase hasn't been good at keeping their promises surrounding development timelines and...
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Value
Homecare Homebase doesn't avoid charging for every little thing. There are charges for new features,...
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Relationship
Overall, I have a really strong relationship with Homecare Homebase. I do regular calls with a...
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Culture, Relationship, Product
The product is not very transparent about where some data has been pulled from. I hear some feedback...
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Loyalty, Product
Our main issue is the fact that when we are clicking through the product, things are not easily...
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Loyalty
We are in the process of setting up a smart scheduling system from Homecare Homebase, and there is a...
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Loyalty, Product
We would like improvements with fewer clicks. Sometimes it can take a while for nurses to try and go...
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Loyalty, Product
There are gaps in Homecare Homebase. For instance, one downside right now is that the solution does...
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Loyalty
Homecare Homebase’s next-generation upgrade is going to be a game changer if the vendor gets it right....
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Loyalty
Overall, Homecare Homebase is working well. The challenge initially was that the product was...
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Relationship
For the most part, the vendor keeps promises. We have had challenges throughout our relationship...
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Value
Homecare Homebase is expensive. It is not a cheap product. When it comes to enhancement costs, the...
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Product
We use the analytic features in the product quite frequently to monitor day-to-day operations to see...
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Relationship, Product
Homecare Homebase is progressive when it comes to delivering new technology. There have been some...
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Operations
We had one person attend the user conference earlier this year. We haven't had a whole lot of...
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Product
Homecare Homebase is a good product. The ease of use is getting better. Homecare Homebase is very...
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Loyalty, Product
We are far more satisfied with Homecare Homebase's solution for home health than we are with...
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Relationship
When there is a problem, Homecare Homebase takes a long time to fully solve it. Sometimes there is a...
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Relationship
There is a core group of people at Homecare Homebase who are very responsive and dedicated to the...
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Product
I would like to see the vendor create a messaging solution within the product. A secure instant...
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Loyalty, Product
Homecare Homebase is reliable overall. We feel like the back end of their system isn't as good as...
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Product
I use a lot of the system's reports, and they are good. Our clinicians like using the mobile version...
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Relationship, Product
Homecare Homebase seems to have some difficulty with mapping things through their system, so we have...
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Product
We have a large managed care population, and Homecare Homebase hasn't modified the system to...
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Product
One wish-list item I have is around travel and mileage. I want to be able to create effective and...
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Loyalty, Product
On the back end of Homecare Homebase, one of our wish-list items would be related to the care plan...
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Loyalty, Relationship
Homecare Homebase has been great to work with. They have a great leadership team. We always expect...
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Operations, Product
In Homecare Homebase's upgrades, there is always something that comes up that impacts things. I know...
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Relationship, Product
We definitely would not buy the system again if given the choice. The biggest issue with Homecare...
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Operations, Product
Superusers can do a lot, but someone has to work in the system for years and understand all the...
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Culture
When we originally talked about transitioning to Homecare Homebase's system, the vendor promised...
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Value
Homecare Homebase very much nickel-and-dimes us. We asked for additional hospice training because...
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Relationship
A lot of agencies that work with Homecare Homebase have begun to push them to address known issues....
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Operations, Product
The upgrades and updates from Homecare Homebase are really hit or miss. We have had a few missed...
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Operations
Our implementation of Homecare Homebase went really well, and there have been a lot of improvements,...
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Product, Value
Overall, Homecare Homebase's system is our best option as far as EMRs go for home health and...
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Loyalty, Relationship, Product
I can't think of another home health and hospice EMR that I would recommend over Homecare Homebase's...
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Relationship
We have a lot of contact with our CSM and our system admin. But it seems like our CSM always says...
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Value
Homecare Homebase has a lot of different things available if we pay for them. We can get a lot of...
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Loyalty
We had a different solution before we went onto Homecare Homebase's product, and we hoped that...
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Loyalty, Product, Value
Homecare Homebase has new departments. They have new interoperability teams and all of these things...
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Product
The learning curve is really steep with the EHR. There are a ton of submenus, clicks, and holds. For...
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Product
Homecare Homebase has some interfaces, but with the stage where our organization is at, we don't...
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Relationship
A lot of times, we have issues that come up, and things blow up. We let Homecare Homebase know, and...
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Relationship, Operations, Product
We have issues with the vendors that Homecare Homebase recommends. When we engage the product,...
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Product
The vendor does well with the home health EHR because of the OASIS-E piece. They could do better...
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Relationship
One of our biggest struggles is with the vendor’s support structure. The vendor has a voting system...
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Relationship
I have worked with many of the vendor’s executives. We had a major problem with our system at one...
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Relationship, Product
With each release, instead of fixing problems, Homecare Homebase just keeps adding more...
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Value
The vendor charges us for everything, and every time we want something little done, there is a...
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Operations
When the vendor releases an upgrade, the release notes are very poor. They are very generic, so...
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Product
The back-office functionality is extremely limited for the staff. One big grievance is we can't edit...
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Product
PointCare’s functionality is not intuitive at all. There are no hyperlinks. Homecare Homebase should...
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Relationship
The vendor’s support team for the home health EHR is better than it is for the hospice solution....
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Relationship
The vendor’s core team is not transparent. When we are in tier one, there are three levels in tier...
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Relationship
Our Homecare Homebase incident manager is really good. We like them. They help to share things to be...
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Loyalty
The vendor is light years ahead of their competitors. From compliance to documentation, the product...
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Relationship
I don't think I have talked to anybody at a vendor level since the implementation. The vendor’s...
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Operations
If someone is a future customer weighing options for EHRs and concerned with compliance and getting...
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Relationship
Homecare Homebase could have real support people that we could call. Their model is that they...
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Relationship, Product, Value
Homecare Homebase, for all of its problems, is still the best for my organization's size. It is the...
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Product
The vendor does pretty well in integration. There are some big integrations that still leave a lot...
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Product
The product’s financial reports are pretty solid, but there are problems with interagency and...
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Relationship, Operations
The vendor doesn't test things enough, and there are too many bugs when they implement things.
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Operations, Value
The vendor has built a good knowledge base, but the best training where we actually learn the most...
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Product
From a billing perspective, Homecare Homebase is pretty easy to use.
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Product
Homecare Homebase is behind the ball on some regulations that have recently come out regarding...
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Relationship
We have been having a lot of issues with the Homecare Homebase system lately, but a lot of the...
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Loyalty
One of the reasons that we stay with Homecare Homebase is that they have a solution that meets all...
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Relationship, Product
There always seem to be issues after a release with Homecare Homebase. There is either a delay in...
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Relationship
Homecare Homebase is responsive, but I don't know that they are necessarily able to solve our problems...
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Relationship, Product
Homecare Homebase is continuously making vast efforts to improve applications and even improve...
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Product
We would like to see improvements from a clinical perspective in Homecare Homebase's EHR in terms of...
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Loyalty, Product
Homecare Homebase is better than the EMR that we transferred from. The product is pretty comparable...
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Loyalty, Relationship
Homecare Homebase tries to deliver new technology that meets our needs. The vendor is working on our...
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Relationship, Operations
When Homecare Homebase gives us a timeline, that timeline is not always accurate. The timeline can...
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Product, Value
Reimbursement is one of the main priorities when we are working with our EMRs, and Homecare Homebase...
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Value
Homecare Homebase needs to put more money into the actual product and make it easier to navigate and...
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Product
Homecare Homebase could give end users more access to information and make the product more user...
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Operations
Our most recent implementation of a certain function was very rough. We still aren't even sure that...
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Loyalty, Product
I don't have an open integration layer in the system, but I need that so I can easily integrate...
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Product
OASIS assessments and all the clinical things are delivered through Homecare Homebase's tablet app....
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Product
Homecare Homebase is the biggest player in the skilled home health market. The system is a solid...
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Relationship, Product
Homecare Homebase is a good partner. They are a responsive partner and support our other issues. I...
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Product
The system’s architecture is more than a bit dated, and it is very closed. There are three APIs that...
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Loyalty, Product
Homecare Homebase is at the front end of a process to reengineer their tablet-based app, which is...
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Loyalty, Relationship, Product
I don't think Homecare Homebase has come up with a whole lot of new technology. That is where they...
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Relationship
Especially recently, Homecare Homebase has really tried to spend time with us to listen to us. They...
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Value
Homecare Homebase nickel-and-dimes us. However, I think we push them to the limit on some things...
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Product
We use the vendor's Pointcare app, and it works well, but it just is so antiquated looking. The app...
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Loyalty
Homecare Homebase has recently discussed with us that they are coming up with a new version of...
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Operations
Homecare Homebase could do more training other than the initial training for those users that are...
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Relationship, Product
From a home health and hospice perspective, one thing I love about Homecare Homebase is that when it...
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Relationship, Product
Sometimes Homecare Homebase does alert us to potential problems, and sometimes they don't. I...
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Product, Value
With Homecare Homebase, we have to take snapshots of our processes and do extra work-arounds. The...
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Operations
Homecare Homebase has done a phenomenal job with the implementation. Sometimes we pay a vendor a...
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Product
There is a lot more that we need Homecare Homebase's product to do that it is just not doing. We...
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Product
A strength of the EHR is that it enforces compliance. The system systematically makes sure that we...
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Relationship
Homecare Homebase is well known in the industry, so when we hire new staff members that have used...
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Culture
Homecare Homebase doesn't perform as promised. We started a smart scheduling project, and the...
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Relationship, Product
Homecare Homebase has become complacent in the marketplace. They were the industry leader and known...
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Product
Homecare Homebase has their mobile device, which is what our clinicians document on, but it is not...
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Loyalty, Relationship, Product
I would describe Homecare Homebase’s platform in one word as antiquated. I am the one who initially...
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Loyalty, Product
When we first went live with Homecare Homebase's product years ago, it was the sexy new product on...
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Relationship, Product
I like Homecare Homebase. I enjoy using the software solution. The vendor's people are creative and...
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Product
We are very integrated across service lines. We like the ease of having a patient file open in...
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Loyalty, Product
We have been on the system for a couple of years. The system is starting to show its age in terms of...
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Value
We find that some of the new things from the vendor require additional purchases. For an...
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Culture, Relationship
Homecare Homebase has business analysts to talk to us, and we view those conversations as not...
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Value
When it comes to keeping promises, a lot gets caught up in the vendor's processes for updates,...
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Relationship, Product
Something that the vendor could do to improve would be to listen to their customers and put those...
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Loyalty, Product
Homecare Homebase's point-of-care app is designed for Android phones, but the rest of the system...
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Product
One of the system's biggest strengths is its workflow capabilities. The solution doesn't have...
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Operations
The vendor’s initial training was in person for about a week. After that, we received videos to...
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Value
Each time we need something changed, the vendor says it will cost extra. They charge for everything...
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Culture, Relationship
The product does not work as promoted. There are issues we need to address almost daily, and we...
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Product, Value
The product’s reports are very cluttered, hard to read, and hard to interpret, and there aren't...
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Product, Value
The fact that analytics are not included in the Homecare Homebase package is ridiculous. The package...
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Operations
Our implementation was well organized and fairly efficient. We did not have any issues. The upgrades...
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Culture, Value
We asked Homecare Homebase to create interfaces with other products, and while they charged quite a...
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Relationship
If something is urgent, we can try to escalate the situation, but Homecare Homebase only gives us...
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