Homecare Homebase (Home Health EHR) Commentary
Filtered view: (Large - Over 200 Average Daily Census)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

The way the Homecare Homebase system is built very much protects our clinicians. So many items can...

Apr 2024
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Director

Relationship, Product

It is really hard to get enhancements that the vendor doesn't have on their road map, but Homecare...

Apr 2024
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Director

Relationship

I would 100% buy the Homecare Homebase EHR again. Part of why is just comfort; it is what I have...

Apr 2024
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Director

Loyalty, Product

The Homecare Homebase EHR has been a challenge for the field clinicians, and if they have different...

Apr 2024
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Director

Relationship, Product

There are some areas that Homecare Homebase is really good at, and there are some other areas where...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...

Apr 2024
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Analyst/Coordinator

Relationship

Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...

Apr 2024
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Manager

Relationship

Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....

Apr 2024
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Manager

Product

We would like Homecare Homebase to make episode realignment easier and give us more report freedom....

Apr 2024
||
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Manager

Relationship

Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...

Apr 2024
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Manager

Loyalty, Relationship

Homecare Homebase is making improvements and sharing a lot of information on the things they are...

Apr 2024
||
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Manager

Product

For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...

Apr 2024
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Analyst/Coordinator

Product

Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....

Apr 2024
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Analyst/Coordinator

Loyalty

I feel like Homecare Homebase has the most rounded application that I have supported in terms of...

Apr 2024
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Director

Relationship

The vendor's support is a lot better than it used to be. I have no problem with getting...

Apr 2024
||
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Director

Loyalty, Product

We have a general inpatient unit for hospice, and the documentation in the system isn't really...

Apr 2024
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VP/Other Executive

Loyalty

Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...

Mar 2024
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VP/Other Executive

Loyalty, Product, Value

Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...

Mar 2024
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VP/Other Executive

Product

There are many manual steps in the system due to the way it is designed. I always compare the...

Mar 2024
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VP/Other Executive

Relationship

The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...

Mar 2024
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Director

Culture

The salespeople from Homecare Homebase promised things that they never could deliver on. We are...

Mar 2024
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Director

Relationship, Operations, Product

Homecare Homebase does beta testing for all of their updates, and they find potential problems...

Mar 2024
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Director

Relationship, Product

Overall, Homecare Homebase is good software, and the vendor keeps up with regulatory issues. The...

Mar 2024
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Director

Value

Homecare Homebase charges for every interface and add-on module. We start racking up costs when they...

Mar 2024
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CEO/President

Relationship, Product

Generally speaking, I would like Homecare Homebase to play nicer and quicker with others. Sometimes...

Mar 2024
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CEO/President

Relationship, Product, Value

Homecare Homebase does a great job of driving tangible outcomes. We have been using the product for...

Mar 2024
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VP/Other Executive

Relationship

Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...

Mar 2024
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VP/Other Executive

Relationship

Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...

Mar 2024
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VP/Other Executive

Relationship, Product

The analytics and reports in the system come short of supporting our operation. If we have a report...

Mar 2024
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VP/Other Executive

Product

Some things are good with the product, but things could be better overall. The system needs to be a...

Mar 2024
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Director

Loyalty, Product

Our main need with a palliative EHR is the Part B billing functionality with multiple rate sets. We...

Mar 2024
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Director

Product

We don't hear a ton of frustration from clinicians specific to Homecare Homebase, such as issues...

Mar 2024
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Director

Loyalty

Homecare Homebase has a road map in place, but it is more of a three-year to five-year strategy. We...

Mar 2024
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Director

Culture, Value

With Homecare Homebase, there have some cases where we have been able to negotiate no charge with...

Mar 2024
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Director

Loyalty

Homecare Homebase has laid out their Firebase API strategy. They are more focused on outbound data...

Mar 2024
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Manager

Value

Because of some state regulations, we get extra charges from the vendor for the setup and follow-up...

Mar 2024
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Manager

Relationship

In Homecare Homebase, if we get stuck somewhere, there is nothing on the tablet that helps us to try...

Mar 2024
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Manager

Relationship

Homecare Homebase's support people work well because they are out in the field with the patients.

Mar 2024
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Manager

Relationship, Operations

We have regular meetings with Homecare Homebase on what the updates are and everything. The vendor...

Mar 2024
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Manager

Relationship

Homecare Homebase seems to have a lot of turnover. Since I have been here, we have had several...

Mar 2024
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CEO/President

Culture, Relationship, Value

The vendor is exceptionally good at keeping their promises. They have a culture in the company of...

Mar 2024
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CEO/President

Product

The EHR's financial reporting is good enough to accomplish our goals, and it works close enough to...

Mar 2024
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CEO/President

Product

Overall, things are going well with Homecare Homebase. It is the best solution on the market. One...

Mar 2024
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CEO/President

Product, Value

Despite the product being not very user friendly, expensive, and hard to implement, it is better...

Mar 2024
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CFO

Operations

We had to do a lot of our initial and ongoing training for the system. It would be great to receive...

Mar 2024
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CFO

Loyalty, Product, Value

When we switched to Homecare Homebase, some of our metrics improved. That was good. The system is...

Mar 2024
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CFO

Culture, Value

Homecare Homebase has given us some discounts, but they seem to charge us left and right for every...

Mar 2024
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CFO

Relationship, Operations

I would advise someone implementing Homecare Homebase to have a team on staff devoted to supporting...

Mar 2024
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CEO/President

Loyalty, Product

The vendor is doing alright with delivering new technology through the product that meets our needs....

Mar 2024
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CEO/President

Relationship

We are able to get ahold of people when it comes to support. We have been able to get our problems solved....

Mar 2024
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CEO/President

Relationship

The vendor has some individuals who are really strong account managers, and then they have some...

Mar 2024
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Analyst/Coordinator

Operations, Product, Value

When we went live with the Homecare Homebase mobile app, it took a bit of buy-in from our field...

Feb 2024
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Analyst/Coordinator

Product

In the Homecare Homebase app, the font is in all capital letters. The field clinicians can only...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We had a case that was a big deal and affected one of our departments. The case was open for a long...

Feb 2024
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Analyst/Coordinator

Operations

Based on the number of tickets that we have to put in, I would rate the financial reporting from...

Feb 2024
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Analyst/Coordinator

Loyalty

As of now, we can only use Homecare Homebase with Androids. But the vendor is in the process of...

Feb 2024
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Analyst/Coordinator

Relationship

Homecare Homebase has CellTrak. CellTrak helps with implementations. I guess they are kind of...

Feb 2024
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Analyst/Coordinator

Operations

Things have changed, and even in the analytics training, some things don't match. We go through the...

Feb 2024
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Analyst/Coordinator

Product

A big issue that we are running into right now is that Homecare Homebase is not certified for Part B...

Feb 2024
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Analyst/Coordinator

Relationship

We have issues getting ahold of our account executive in a timely manner. We have some good people...

Feb 2024
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Analyst/Coordinator

Relationship

We have issues with Homecare Homebase’s support people not really understanding solutions or being...

Feb 2024
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Manager

Product

The vendor has an analytics tool that we use to analyze how fast we get the order signed from when...

Feb 2024
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Manager

Operations, Product

There is a lot of repetition and burdensome documentation in Homecare Homebase. We are constantly...

Feb 2024
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Manager

Relationship

We have an account representative with Homecare Homebase who does the scheduled update calls with...

Feb 2024
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Manager

Value

We have to be careful with Homecare Homebase or they will charge us for little things. For a lot of...

Feb 2024
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Analyst/Coordinator

Value

We haven’t really used Homecare Homebase’s implementation services other than when we started mostly...

Feb 2024
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Analyst/Coordinator

Operations

We had somebody at our organization do paid training from Homecare Homebase, and they were very...

Feb 2024
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Analyst/Coordinator

Loyalty

If someone were looking into Homecare Homebase, they would need to think about how many office staff...

Feb 2024
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Analyst/Coordinator

Operations

We really like the customer experience portal, and it is really helpful, but there are some things...

Feb 2024
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Analyst/Coordinator

Relationship, Product

Homecare Homebase is pretty established and well known within the industry, and Home Health EHR is...

Jan 2024
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Analyst/Coordinator

Relationship

Homecare Homebase has a very robust support structure in place. We have people dedicated to us, and...

Jan 2024
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Analyst/Coordinator

Product

There are always defects, issues, and known problems with every vendor, but it would be nice to...

Jan 2024
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Analyst/Coordinator

Product

When Homecare Homebase releases something brand new, we don't always jump on board because we know...

Jan 2024
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Manager

Product

The interface of the mobile solution is a little dated and needs to keep up with mobile platforms as...

Jan 2024
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Manager

Loyalty, Relationship

We haven't seen anything truly new from Homecare Homebase. They have preferred partners that we are...

Jan 2024
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Manager

Relationship

Homecare Homebase’s customer support has improved over the last few years. We were very loud and...

Jan 2024
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Manager

Product

The product is decently optimized for mobile solutions such as tablets and smartphones, though the...

Jan 2024
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Manager

Loyalty, Product

To increase my satisfaction, I would like improvements in our GL mapping because we have a lot of...

Jan 2024
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(0)
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Manager

Product

Even though the product has its issues, it is honestly the best EHR to use just because it makes...

Jan 2024
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Manager

Culture, Value

The vendor is pretty good about taking care of things. If we have an unusual request or something...

Jan 2024
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Manager

Operations

I have been with this organization for about as long as we have been with Homecare Homebase. I...

Jan 2024
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Manager

Relationship

The vendor’s involvement is more with our CEO and some of the upper administration, but I don't hear...

Jan 2024
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Manager

Relationship

I would say that Homecare Homebase has been a good product for us. There are definitely pros and...

Jan 2024
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VP/Other Executive

Loyalty, Product

We are working on reports now, and we are almost working outside of the system to some degree. The...

Jan 2024
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VP/Other Executive

Loyalty

The vendor is supposed to release a cloud version, and some of the things that we are complaining...

Jan 2024
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Manager

Product

We are happy with the product; it works well for what we need, and the product itself has been...

Jan 2024
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Manager

Relationship

The support has been improving. Probably our biggest complaint is that the vendor is reluctant to...

Jan 2024
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Manager

Value

The vendor doesn't charge for every little thing. There are some add-ons that have a cost. That is a...

Jan 2024
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VP/Other Executive

Culture, Loyalty, Relationship

The vendor has new leadership and product teams as well as a new sales team. Our experience in the...

Jan 2024
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VP/Other Executive

Relationship

The vendor can work more on their enhancement releases. We tend to hold back on getting our releases...

Jan 2024
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VP/Other Executive

Operations

The vendor tends to do an implementation that is very focused on the software. What is lacking is...

Jan 2024
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VP/Other Executive

Operations

The vendor has an online learning hub, and we pay for a subscription. The hub is supposed to allow...

Jan 2024
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VP/Other Executive

Product

When it comes down to the regulatory pieces that allow our agencies to meet the accrediting...

Jan 2024
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VP/Other Executive

Operations, Product

The analytics are great. We can take out-of-the-box reports and create our reports and dashboards as...

Dec 2023
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VP/Other Executive

Relationship

The vendor's executive involvement could improve. Homecare Homebase could do a better job of taking...

Dec 2023
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VP/Other Executive

Loyalty, Product

We are on a certain EMR, and knowing where the vendor is going with outcome-based measures, I would...

Dec 2023
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VP/Other Executive

Product

Homecare Homebase is not there yet with delivering new technology that meets our needs. What could...

Dec 2023
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VP/Other Executive

Product

I would like providers to have more access to the charts. I want that to be the company's decision....

Dec 2023
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VP/Other Executive

Loyalty

We are happy, but we are looking for other options for a system-wide application. We may decide to...

Dec 2023
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VP/Other Executive

Value

Homecare Homebase charges for every little thing. Of course, there is a consolidated place where we...

Dec 2023
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VP/Other Executive

Loyalty

I hope Homecare Homebase does what they say. They are looking at being tablet agnostic, meaning the...

Dec 2023
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VP/Other Executive

Loyalty

Homecare Homebase is probably the leader in the home health industry. I love their back-office...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

I work well with Homecare Homebase. If they see that all of their clients need an enhancement, then...

Dec 2023
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VP/Other Executive

Relationship

The vendor is very responsive to our complaints and needs. They don't turn things over quickly, but...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Operations, Product

We probably needed to have a more robust change management initiative when we rolled out the system....

Dec 2023
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(0)
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VP/Other Executive

Operations

Homecare Homebase's initial training was excellent. There isn't going to be ongoing training, but...

Dec 2023
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VP/Other Executive

Relationship

Homecare Homebase keeps their promises. It doesn't happen as fast as I want it to sometimes, but the...

Dec 2023
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VP/Other Executive

Product

For the home health EHR, the vendor tells me the integration is going to work, but it hasn't worked...

Dec 2023
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VP/Other Executive

Relationship

We have people we can connect with at Homecare Homebase, and they are very responsive, especially on...

Dec 2023
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VP/Other Executive

Relationship

We have regular check-ins with Homecare Homebase, and they tell us so many things and talk about how...

Dec 2023
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Director

Relationship

It depends on the issue, but if I have just a password reset issue, that issue gets fixed in...

Dec 2023
||
(0)
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Director

Product

Homecare Homebase’s built-in workflow for their product is very unique and sets them apart because...

Dec 2023
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Director

Loyalty, Product

In the Homecare Homebase world, we don't have an option with the product version. All of the...

Dec 2023
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Director

Product

Homecare Homebase needs to make it easier for clinicians to document their visits.

Dec 2023
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Director

Relationship

Homecare Homebase has reduced their backlog of tickets by a noticeable amount over the past year....

Dec 2023
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Director

Relationship, Product

The clinicians are incredibly frustrated by the number of repetitive questions that they have to...

Dec 2023
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(0)
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Director

Relationship, Product

Homecare Homebase has good intentions, but they don't have enough of a perspective on what goes on...

Dec 2023
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(0)
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Director

Product

Client satisfaction surveys don't get to our patients in some cases due to how the mail is...

Dec 2023
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(0)
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Director

Value

Homecare Homebase has been trying for several years to figure out how to charge their clients for...

Dec 2023
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(0)
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Director

Culture, Loyalty

There is no other alternative in the market space that does what Homecare Homebase's product does,...

Dec 2023
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(0)
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Manager

Relationship, Product

Homecare Homebase has a broad range of bells and whistles to do what needs to be done and manage...

Nov 2023
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(0)
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Manager

Operations

For ongoing training, Homecare Homebase offers a set of training videos that we have to pay for....

Nov 2023
||
(0)
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Manager

Value

The product is not cheap, and there are a lot of additional components that we can pay to add on in...

Nov 2023
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(0)
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Manager

Culture, Product

Our state requires a report that includes a lot of demographics of our patient population, and it is...

Nov 2023
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(0)
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CEO/President

Relationship

Homecare Homebase is pretty up front with updates, and we get notes on them. They talk to us about...

Nov 2023
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CEO/President

Relationship

Our staff likes Homecare Homebase fairly well and as far as computer documentation and clinical...

Nov 2023
||
(0)
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CEO/President

Product

Homecare Homebase is fairly intuitive for the users. They use their point-of-care devices in the...

Nov 2023
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CEO/President

Product, Value

The product is pretty robust. We have to use a couple of different databases to help figure some...

Nov 2023
||
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CEO/President

Product

I still struggle with finding reporting information on a per-patient basis within the system and...

Nov 2023
||
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CEO/President

Product

If we are talking analytics, Homecare Homebase is kind of limited. we don't have anyone who can...

Nov 2023
||
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CEO/President

Value

One of my big things with Homecare Homebase is when I talk to them about how they charge unexpected...

Nov 2023
||
(0)
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CEO/President

Loyalty, Product

Homecare Homebase is slow to roll anything out. There is a lot of low-hanging fruit that other...

Nov 2023
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CEO/President

Product

Homecare Homebase has a core set of features that it uses really well. That is why 60% of the...

Nov 2023
||
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CEO/President

Loyalty

We would recommend that anyone who is looking for a homecare solution look at Homecare Homebase.

Nov 2023
||
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Director

Operations

The initial training was awesome. Trainers came on-site for weeks at a time, and we set up each and...

Nov 2023
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(0)
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Director

Loyalty, Relationship

Homecare Homebase has a voting system. To get an issue moved up the chain, several other agencies...

Nov 2023
||
(0)
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Director

Loyalty, Product

Homecare Homebase is looking to do interfaces with Epic, but I'm not sure where that project is at....

Nov 2023
||
(0)
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Director

Operations, Product

The vendor is pretty effective with implementing the upgrades. Sometimes upgrades don't do what the...

Nov 2023
||
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Director

Relationship

As soon as Homecare Homebase knows that there is a problem or an interruption in the service, we get...

Nov 2023
||
(0)
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CEO/President

Operations

Homecare Homebase's upgrades are easy, but the vendor could do more. They could help us a little...

Nov 2023
||
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CEO/President

Product

Homecare Homebase's reports are pretty good. There have been some issues over time with month-end...

Nov 2023
||
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CEO/President

Product

There are some things that are good with the smartphones and tablets that we use for the system. The...

Nov 2023
||
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CEO/President

Relationship, Product

Homecare Homebase hasn't been good at keeping their promises surrounding development timelines and...

Nov 2023
||
(0)
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CEO/President

Value

Homecare Homebase doesn't avoid charging for every little thing. There are charges for new features,...

Nov 2023
||
(0)
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Manager

Relationship

Overall, I have a really strong relationship with Homecare Homebase. I do regular calls with a...

Oct 2023
||
(0)
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Manager

Culture, Relationship, Product

The product is not very transparent about where some data has been pulled from. I hear some feedback...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Our main issue is the fact that when we are clicking through the product, things are not easily...

Oct 2023
||
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Manager

Loyalty

We are in the process of setting up a smart scheduling system from Homecare Homebase, and there is a...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Overall, the clinicals work well and meet our needs. The system actually works quite well on the...

Oct 2023
||
(0)
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CEO/President

Product

The PointCare app and the compliance piece are the big strengths of Homecare Homebase. The analytics...

Oct 2023
||
(0)
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CEO/President

Relationship, Product

There is a significant number of known bugs that have been around for quite some time in the system....

Oct 2023
||
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Director

Loyalty, Product

We would like improvements with fewer clicks. Sometimes it can take a while for nurses to try and go...

Oct 2023
||
(0)
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Nurse

Product, Value

The vendor could do a lot to improve how well Homecare Homebase can be optimized for mobile...

Oct 2023
||
(0)
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Nurse

Operations

Our implementation was 100% remote, and it was a struggle. The upgrades are better but not perfect...

Oct 2023
||
(0)
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Nurse

Relationship, Product

There seems to be functionality that is either missing or listed as a known issue, but after a long...

Oct 2023
||
(0)
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Nurse

Relationship

Homecare Homebase isn't a software vendor that wants to partner with anybody. Organizations get what...

Oct 2023
||
(0)
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Nurse

Relationship

We have a good rapport with all levels of Homecare Homebase's executives. I don't think they are...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There are gaps in Homecare Homebase. For instance, one downside right now is that the solution does...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

Homecare Homebase’s next-generation upgrade is going to be a game changer if the vendor gets it right....

Oct 2023
||
(0)
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Director

Loyalty

Overall, Homecare Homebase is working well. The challenge initially was that the product was...

Oct 2023
||
(0)
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Director

Relationship

For the most part, the vendor keeps promises. We have had challenges throughout our relationship...

Oct 2023
||
(0)
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Director

Value

Homecare Homebase is expensive. It is not a cheap product. When it comes to enhancement costs, the...

Oct 2023
||
(0)
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Director

Product

We use the analytic features in the product quite frequently to monitor day-to-day operations to see...

Oct 2023
||
(0)
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Director

Relationship, Product

Homecare Homebase is progressive when it comes to delivering new technology. There have been some...

Oct 2023
||
(0)
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Director

Operations

We had one person attend the user conference earlier this year. We haven't had a whole lot of...

Oct 2023
||
(0)
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Director

Product

Homecare Homebase is a good product. The ease of use is getting better. Homecare Homebase is very...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We are far more satisfied with Homecare Homebase's solution for home health than we are with...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

When there is a problem, Homecare Homebase takes a long time to fully solve it. Sometimes there is a...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

There is a core group of people at Homecare Homebase who are very responsive and dedicated to the...

Oct 2023
||
(0)
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Manager

Product

I would like to see the vendor create a messaging solution within the product. A secure instant...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Homecare Homebase is reliable overall. We feel like the back end of their system isn't as good as...

Sep 2023
||
(0)
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Manager

Product

I use a lot of the system's reports, and they are good. Our clinicians like using the mobile version...

Sep 2023
||
(0)
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Director

Relationship, Product

Homecare Homebase seems to have some difficulty with mapping things through their system, so we have...

Sep 2023
||
(0)
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Director

Product

We have a large managed care population, and Homecare Homebase hasn't modified the system to...

Sep 2023
||
(0)
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VP/Other Executive

Product

One wish-list item I have is around travel and mileage. I want to be able to create effective and...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

On the back end of Homecare Homebase, one of our wish-list items would be related to the care plan...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Homecare Homebase has been great to work with. They have a great leadership team. We always expect...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Product

In Homecare Homebase's upgrades, there is always something that comes up that impacts things. I know...

Sep 2023
||
(0)
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Director

Relationship, Product

We definitely would not buy the system again if given the choice. The biggest issue with Homecare...

Sep 2023
||
(0)
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Director

Operations, Product

Superusers can do a lot, but someone has to work in the system for years and understand all the...

Sep 2023
||
(0)
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Director

Culture

When we originally talked about transitioning to Homecare Homebase's system, the vendor promised...

Sep 2023
||
(0)
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Director

Value

Homecare Homebase very much nickel-and-dimes us. We asked for additional hospice training because...

Sep 2023
||
(0)
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Director

Relationship

A lot of agencies that work with Homecare Homebase have begun to push them to address known issues....

Sep 2023
||
(0)
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Director

Product, Value

The product is very good from the EHR and patient standpoint. If there were more testing...

Sep 2023
||
(0)
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Director

Product

Being the size of organization that we are, everybody seems to manage the product well. With regard...

Sep 2023
||
(0)
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Director

Relationship, Product

There is some custom work that we would like done, and the fact that we have to add-on solutions on...

Sep 2023
||
(0)
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Director

Relationship

We have a certain number of folks in our organization who are able to put in tickets, and from what...

Sep 2023
||
(0)
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Director

Relationship, Product

With things like Medicare, the vendor is proactive. They know when a rule is coming out, they...

Sep 2023
||
(0)
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Director

Relationship

The vendor does a good job of communicating what is coming up in their next upgrade and outlining...

Sep 2023
||
(0)
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Director

Product

Because of some of our unique circumstances, we are limited and have to pull some of the information...

Sep 2023
||
(0)
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Director

Product

We have some issues sometimes with the Homecare Homebase application. We have problems getting into...

Sep 2023
||
(0)
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Director

Relationship, Product

There are issues across the state with some of our Medicaid plans. They are known, long-standing...

Sep 2023
||
(0)
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Director

Culture, Value

There are a lot of interface fees and charges per transaction from Homecare Homebase, and we pay so...

Sep 2023
||
(0)
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Director

Operations, Product

With some of the upgrades that we do, Homecare Homebase picks one thing to fix, but other things are...

Sep 2023
||
(0)
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Director

Relationship

We have dedicated representatives who work for us, and I think they get the brunt of our frustration...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Product

The upgrades and updates from Homecare Homebase are really hit or miss. We have had a few missed...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Our implementation of Homecare Homebase went really well, and there have been a lot of improvements,...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

Overall, Homecare Homebase's system is our best option as far as EMRs go for home health and...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

I can't think of another home health and hospice EMR that I would recommend over Homecare Homebase's...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have a lot of contact with our CSM and our system admin. But it seems like our CSM always says...

Sep 2023
||
(0)
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Analyst/Coordinator

Value

Homecare Homebase has a lot of different things available if we pay for them. We can get a lot of...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We had a different solution before we went onto Homecare Homebase's product, and we hoped that...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

Homecare Homebase has new departments. They have new interoperability teams and all of these things...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The learning curve is really steep with the EHR. There are a ton of submenus, clicks, and holds. For...

Sep 2023
||
(0)
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VP/Other Executive

Product

Homecare Homebase has some interfaces, but with the stage where our organization is at, we don't...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

A lot of times, we have issues that come up, and things blow up. We let Homecare Homebase know, and...

Sep 2023
||
(0)
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Manager

Relationship, Operations, Product

We have issues with the vendors that Homecare Homebase recommends. When we engage the product,...

Sep 2023
||
(0)
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Manager

Product

The vendor does well with the home health EHR because of the OASIS-E piece. They could do better...

Sep 2023
||
(0)
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Manager

Relationship

One of our biggest struggles is with the vendor’s support structure. The vendor has a voting system...

Sep 2023
||
(0)
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Manager

Relationship

I have worked with many of the vendor’s executives. We had a major problem with our system at one...

Sep 2023
||
(0)
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Manager

Relationship, Product

With each release, instead of fixing problems, Homecare Homebase just keeps adding more...

Sep 2023
||
(0)
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Manager

Value

The vendor charges us for everything, and every time we want something little done, there is a...

Sep 2023
||
(0)
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Manager

Operations

When the vendor releases an upgrade, the release notes are very poor. They are very generic, so...

Sep 2023
||
(0)
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Manager

Product

The back-office functionality is extremely limited for the staff. One big grievance is we can't edit...

Sep 2023
||
(0)
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Manager

Product

PointCare’s functionality is not intuitive at all. There are no hyperlinks. Homecare Homebase should...

Sep 2023
||
(0)
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Manager

Relationship

The vendor’s support team for the home health EHR is better than it is for the hospice solution....

Sep 2023
||
(0)
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Manager

Relationship

The vendor’s core team is not transparent. When we are in tier one, there are three levels in tier...

Sep 2023
||
(0)
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Manager

Relationship

Our Homecare Homebase incident manager is really good. We like them. They help to share things to be...

Sep 2023
||
(0)
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CFO

Loyalty

The vendor is light years ahead of their competitors. From compliance to documentation, the product...

Sep 2023
||
(0)
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CFO

Relationship

I don't think I have talked to anybody at a vendor level since the implementation. The vendor’s...

Sep 2023
||
(0)
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Director

Value

Homecare Homebase tends to charge for everything, even for things that we consider to be small requests....

Sep 2023
||
(0)
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Director

Product

The vendor has some opportunities for development when it comes to AI in the system that could...

Sep 2023
||
(0)
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Director

Product

Compared to some of our experiences with EMRs, Homecare Homebase's workflows are easy.

Sep 2023
||
(0)
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CEO/President

Operations

If someone is a future customer weighing options for EHRs and concerned with compliance and getting...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

Homecare Homebase could have real support people that we could call. Their model is that they...

Sep 2023
||
(0)
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Director

Relationship, Product, Value

Homecare Homebase, for all of its problems, is still the best for my organization's size. It is the...

Sep 2023
||
(0)
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Director

Product

The vendor does pretty well in integration. There are some big integrations that still leave a lot...

Sep 2023
||
(0)
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Director

Product

The product’s financial reports are pretty solid, but there are problems with interagency and...

Sep 2023
||
(0)
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Director

Relationship, Operations

The vendor doesn't test things enough, and there are too many bugs when they implement things.

Sep 2023
||
(0)
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Director

Operations, Value

The vendor has built a good knowledge base, but the best training where we actually learn the most...

Sep 2023
||
(0)
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Manager

Product

From a billing perspective, Homecare Homebase is pretty easy to use.

Sep 2023
||
(0)
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Manager

Product

Homecare Homebase is behind the ball on some regulations that have recently come out regarding...

Sep 2023
||
(0)
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Manager