Homecare Homebase (Home Health EHR)
Filtered view: (Large - Over 200 Average Daily Census)

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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Relationship

Homecare Homebase has gotten better recently at being proactive. They have a known issues report...

May 2023
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Analyst/Coordinator

Product

Depending on how an organization runs, the Homecare Homebase solution is broken out into two pieces....

May 2023
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Analyst/Coordinator

Relationship

One of the selling features for us was that Homecare Homebase stays on top of all the industry...

May 2023
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Analyst/Coordinator

Operations, Value

There are a lot of very good training materials available. Homecare Homebase has an online learning...

May 2023
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Analyst/Coordinator

Product

The one thing I really appreciate and like with Homecare Homebase is the level of customization we...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

In hospice, Homecare Homebase already has a solution that they are rolling out and actively working...

May 2023
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Manager

Relationship

Our admin person from Homecare Homebase is helpful but not as timely with things as we would like...

May 2023
||
(0)
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Manager

Relationship, Operations

The software itself can be challenging because when we do the form building or need assistance from...

May 2023
||
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Manager

Relationship

If we have an issue with a Homecare Homebase interface, it is like we have to prove ourselves and...

May 2023
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Manager

Culture, Loyalty, Product

Homecare Homebase works as the vendor says it will work, and that is important to us. The one thing...

May 2023
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Manager

Relationship

Our incident manager from Homecare Homebase is phenomenal. I can email them and get a response back...

May 2023
||
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Manager

Product

It has been a few years since the vendor updated the list of things that we can use. The vendor only...

May 2023
||
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Manager

Relationship

I like that Homecare Homebase stays up with standards and keeps us on track that way.

May 2023
||
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Manager

Product

Putting in an enhancement request is like trying to pass an act of Congress because we have to...

May 2023
||
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Manager

Product

Our users wish that there were some way to better manage referrals as they come in because if we go...

May 2023
||
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Manager

Value

Our system administrator had to attend an analytics course before Homecare Homebase would let them...

May 2023
||
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Manager

Relationship, Product

The reliability of Homecare Homebase has not been great. We have had issues with things dropping...

May 2023
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Manager

Product

We are using tablets for Homecare Homebase. Our aides can use a phone, but we have given them all...

May 2023
||
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VP/Other Executive

Product

The EMR has proven to be very useful for our clinicians in the field to be able to document their...

Apr 2023
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VP/Other Executive

Value

I wouldn't buy Homecare Homebase's product again. I would pick something else. There are better...

Apr 2023
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VP/Other Executive

Relationship, Value

It is very difficult for us to get answers from the vendor. We have to hire our own support people...

Apr 2023
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VP/Other Executive

Product

I would like the system's predictive intelligence to tell us if a nurse isn't doing a good job of...

Apr 2023
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Director

Relationship, Operations

We would like to see more support from the vendor’s team in terms of training and being available to...

Apr 2023
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Director

Loyalty, Relationship, Product

The analytics portion of the product is not necessarily meeting our needs. We will find an error...

Apr 2023
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Director

Operations, Value

Homecare Homebase is a product that requires a lot put into the implementation, the training, and...

Apr 2023
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Director

Relationship

We have a great contact from Homecare Homebase right now.

Apr 2023
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CEO/President

Relationship

Sometimes when we submit tickets, the support team's first attempts to resolve our issues involve...

Mar 2023
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VP/Other Executive

Product, Value

The product is good for keeping the wheels on the train and keeping things running on time in terms...

Mar 2023
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VP/Other Executive

Product

Homecare Homebase's approach to dealing with intake is not great because we have to have this...

Mar 2023
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VP/Other Executive

Value

The charges that come from the vendor are annoying at some level because of the way the vendor meets...

Mar 2023
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CEO/President

Product

There are some areas where we have needs that Homecare Homebase is not able to help us with, and the...

Feb 2023
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VP/Other Executive

Relationship

Homecare Homebase is pretty difficult to work with when we talk to them about integrating their...

Feb 2023
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Manager

Operations

The vendor’s implementation training was really great, but we had issues with the webinars and other...

Feb 2023
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VP/Other Executive

Loyalty, Product

On the home health side of the system, we have needs from an innovation standpoint that external...

Feb 2023
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Manager

Product

There are parts of the system that are redundant, and double documentation is required for our field...

Feb 2023
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Manager

Loyalty, Product

I really like working with Homecare Homebase. The product is good; it can keep getting better. It is...

Feb 2023
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Manager

Product

With Homecare Homebase, we are not integrated with the rest of the hospitals; we are on our own. We...

Feb 2023
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Manager

Loyalty

From what I hear, Homecare Homebase has some new talent and new leadership on the integration side....

Feb 2023
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Manager

Operations, Product

The OASIS-E documentation went live for CMS this year, so a lot of changes were made in Homecare...

Feb 2023
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Manager

Operations

A lot of times when Homecare Homebase has a new feature, all we get is a video. The vendor has a...

Feb 2023
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Manager

Culture, Relationship

I would tell a peer that in order to have a complete patient life cycle, they need to know what...

Feb 2023
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Analyst/Coordinator

Operations

Homecare Homebase is hands on with training and giving demonstrations instead of just reading off a...

Feb 2023
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Analyst/Coordinator

Relationship

We have seen a decrease in the promptness of the customer support team as Homecare Homebase has grown....

Feb 2023
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Analyst/Coordinator

Relationship

I will call the vendor if there is something big that needs attention, and they will say that they...

Jan 2023
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Analyst/Coordinator

Value

The Homecare Homebase system is a really expensive product compared to other software solutions that...

Jan 2023
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Analyst/Coordinator

Relationship

Homecare Homebase does have good customer service, but they shot themselves in the foot because they...

Jan 2023
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Analyst/Coordinator

Product

The system has a lot of checks and balances. Even though it does need a lot of staff, it is meant to...

Jan 2023
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Analyst/Coordinator

Relationship, Product

We run into so many bugs whenever there is an upgrade. The first few days are rough. Randomly, we...

Jan 2023
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Analyst/Coordinator

Operations

It takes a lot of training to understand the software. A lot of that is because we get put in our...

Jan 2023
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Analyst/Coordinator

Relationship, Product

Homecare Homebase is a little behind on some things. For instance, some software solutions offer...

Jan 2023
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Manager

Product

Transitioning to Homecare Homebase has been a challenge. We have had more challenges with it than we...

Jan 2023
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Manager

Relationship, Product

The vendor provides us with a great deal of reporting tools to help us identify areas where we can...

Jan 2023
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Manager

Relationship

We have a designated incident manager that we can go to directly. We use the vendor’s service...

Jan 2023
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Manager

Product

The product is an extremely robust program. It has a lot of flexibility, sometimes more than a...

Jan 2023
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Manager

Operations

The product struggles with integration. When the vendor brought us on board, they stopped our...

Jan 2023
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Director

Relationship

The quality of support depends on who we get. I don't call a lot, so I usually do a written ticket,...

Jan 2023
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Director

Relationship

The vendor is invisible. There is no involvement on their end. We have had many conversations about...

Jan 2023
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Director

Loyalty, Relationship, Product

We are not happy with Homecare Homebase, but we haven't found an alternative; there doesn't seem to...

Jan 2023
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Director

Product

I submitted a request for a revenue report to reflect our organization’s customizations for certain...

Jan 2023
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Director

Operations

When Homecare Homebase does their releases, they only recently have begun to allow questions when...

Jan 2023
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Director

Operations

We ended up taking over the training in order to customize it to our organization. Homecare...

Jan 2023
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Director

Relationship, Product

Things have gotten somewhat better because the vendor is doing less. The quality has improved...

Jan 2023
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Director

Operations

My advice to a peer is to try to find someone from another organization that has already implemented...

Jan 2023
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(0)
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Director

Relationship, Product

Healthcare Homebase allows us to have centralized functions across several branches. That has been a...

Jan 2023
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Director

Product, Value

The system does the basics to get paid, to bill, and to treat clients, but it is lousy in terms of...

Jan 2023
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(0)
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Director

Product

Our clinicians find things in the product to be very repetitive and clunky. We believe part of the...

Jan 2023
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VP/Other Executive

Product

Some of the backend billing and financial reporting pieces could be enhanced because they are not as...

Dec 2022
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VP/Other Executive

Product, Value

Homecare Homebase drives compliance and allows us to monitor and drive amazing outcomes for our...

Dec 2022
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CEO/President

Product

The fact that Homecare Homebase does not have an OASIS consult is an issue. Secondary billing is...

Dec 2022
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CEO/President

Relationship

Homecare Homebase is good about giving us final-rule feedback and regular financial meetings.

Dec 2022
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CEO/President

Operations

We would recommend the Homecare Homebase product, but people need to have their eyes wide open....

Dec 2022
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CEO/President

Loyalty

I feel much more confident with the home health EHR than I do with some of the vendor’s other...

Dec 2022
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CEO/President

Relationship, Product

There are some regulatory aspects that are coming that we are concerned about. Homecare Homebase has...

Dec 2022
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VP/Other Executive

Product

We would like more administrative controls on our side and more flexibility in how we divvy up...

Nov 2022
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VP/Other Executive

Relationship

When we have issues with bugs or with the application, the support team can take a while to address...

Nov 2022
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Manager

Product

There is occasionally some slowness with Homecare Homebase, but the product is super easy to use,...

Nov 2022
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Director

Relationship, Operations, Product

To make up for all the problems we have experienced, the vendor would have to restructure the way...

Nov 2022
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Director

Culture, Operations

When we bought Homecare Homebase's product, a lot of money went into the sale, and not everything...

Nov 2022
||
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Director

Relationship

When we call the vendor’s support team, they can't help us, so we have to spend time on our end...

Nov 2022
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(0)
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Director

Culture, Product

The product doesn't seem to do everything that the vendor told us it would do. Nothing is the same...

Nov 2022
||
(0)
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Director

Product

I love the checks and balances that are built into Homecare Homebase. The software keeps us from...

Oct 2022
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Director

Value

Money drives reality, so if a large national company like Homecare Homebase is pushing for...

Oct 2022
||
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Director

Relationship

The vendor's support people sometimes take forever to answer us, and a percentage of the time, we...

Oct 2022
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Director

Value

Homecare Homebase delivers on what they say they will. However, it costs a lot of money for them to...

Oct 2022
||
(0)
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Director

Value

Homecare Homebase does not address some of the weaknesses of our particular platform, but it is...

Oct 2022
||
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Director

Loyalty

Unless Homecare Homebase significantly evolves, we will get rid of the product because it does not...

Oct 2022
||
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Director

Operations

Homecare Homebase has the training that is expected for the industry standard; they make a good...

Oct 2022
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Director

Culture, Product

Some features do not work within Homecare Homebase the way the vendor said they would. We do not...

Oct 2022
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(0)
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Director

Loyalty

Some of my own ideas were progressive going into our procurement effort with Homecare Homebase in...

Oct 2022
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(0)
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Director

Operations, Product

Homecare Homebase has easy technology; it has been around for a long time. The product is not...

Oct 2022
||
(0)
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Director

Relationship

Some of the staffing turnovers at Homecare Homebase may have caught up to them, and that is not...

Oct 2022
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(0)
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Director

Relationship, Product

Having a good system administrator who performs very well is the strength of Homecare Homebase. As...

Oct 2022
||
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Director

Relationship

As we expressed some of our concerns, we received more executive contact from Homecare Homebase. We...

Oct 2022
||
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Director

Culture, Relationship

Homecare Homebase has a successful team that is made up of specific individuals such as the incident...

Oct 2022
||
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Director

Value

Homecare Homebase does an average job of making sure they do not charge us for every little thing....

Oct 2022
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(0)
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Director

Relationship, Product

Homecare Homebase’s development work is leaving gaps because the vendor struggles with execution....

Oct 2022
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(0)
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Director

Product, Value

We are constrained by the Homecare Homebase EHR system, and we might be accomplishing our outcomes...

Oct 2022
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(0)
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VP/Other Executive

Relationship

Homecare Homebase communicates with us frequently and keeps us updated on things. A lot of times,...

Oct 2022
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VP/Other Executive

Relationship, Product

I can use Homecare Homebase’s electronic visit verification app for my Medicare-certified side but...

Oct 2022
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VP/Other Executive

Relationship, Product

Homecare Homebase’s reports really help us to look at everything, so that is a very good piece that...

Oct 2022
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VP/Other Executive

Relationship, Product

The Homecare Homebase EMR is the best thing that we have had for the staff as well as the managers....

Oct 2022
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CEO/President

Relationship

We recently sat down with the vendor’s leadership team to discuss some of our concerns. The...

Oct 2022
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CIO

Product

We get a lot of negative feedback about Homecare Homebase's mobile unit. The ease of use for the...

Aug 2022
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CIO

Relationship

Homecare Homebase does a great job with driving outcomes. We have a regular review with the vendor....

Aug 2022
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(0)
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CIO

Culture, Product

Homecare Homebase dabbles in the product and gets too excited about it. The product and all its...

Aug 2022
||
(0)
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Director

Product

Homecare Homebase is a good system. It is always compliant and up to date with regulations. The...

Aug 2022
||
(0)
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Director

Relationship

I would like the vendor to be a little more proactive when it comes to communicating with us. We...

Aug 2022
||
(0)
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Director

Loyalty, Value

Unless we see some improvement with Homecare Homebase, we will most likely not buy the product...

Aug 2022
||
(0)
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Director

Operations

There were a lot of unknowns during our implementation of Homecare Homebase. I have to reach out to...

Aug 2022
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(0)
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Director

Relationship

Our organization stays up-to-date with Homecare Homebase because the vendor is consistent in pushing...

Aug 2022
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(0)
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VP/Other Executive

Loyalty, Value

We are moving away from Homecare Homebase because it is a horrible EMR system. The system is so...

Aug 2022
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(0)
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VP/Other Executive

Product

In terms of interoperability, our hands are tied with the EMR system. We need a little more flexibility....

Aug 2022
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(0)
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Director

Product

Homecare Homebase keeps the product updated with CMS requirements, but there aren’t a lot of enhancements....

Jul 2022
||
(0)
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Director

Loyalty

We moved everything over to Homecare Homebase because it had advanced technology that our former...

Jul 2022
||
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Manager

Relationship

The vendor is taking the product to the next level, and I like that. They brought in a lot of new...

Jul 2022
||
(0)
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Manager

Product

Homecare Homebase has moved to a more agile release methodology. So every other month, they release...

Jul 2022
||
(0)
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Manager

Product, Value

Homecare Homebase is extremely integration friendly. We have implemented what is called HCHB...

Jul 2022
||
(0)
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Manager

Relationship

One of the challenges with Homecare Homebase was that their support had been going downhill. As of...

Jul 2022
||
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Manager

Loyalty, Product

For a while, everybody was complaining that the mobile product only operates on Android devices....

Jul 2022
||
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Manager

Relationship, Product

Homecare Homebase’s follow-up and transparency are not timely. There are lots of delays and...

Jul 2022
||
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Manager

Value

Homecare Homebase will charge for every little thing including new functionality. A lot of vendors...

Jul 2022
||
(0)
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Manager

Operations

There is plenty of room for improvement for Homecare Homebase. All of the training is left up to us....

Jul 2022
||
(0)
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Director

Loyalty, Relationship, Product

We have some struggles with Homecare Homebase, but we don't know whether we need to explore a new...

Jun 2022
||
(0)
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Director

Relationship

It takes a long time to resolve things. Sometimes, we get good support, but that is very difficult...

Jun 2022
||
(0)
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VP/Other Executive

Culture, Product

Homecare Homebase works like it is supposed to and is very solid. There are certain clinical nuances...

Jun 2022
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VP/Other Executive

Product

Homecare Homebase is still in the old Citrix model environment, which I am not a big fan of. It is...

Jun 2022
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VP/Other Executive

Relationship, Product

Homecare Homebase is always ahead of the game for any PDPM, OASIS, and CMS changes. The vendor has...

Jun 2022
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VP/Other Executive

Relationship

When we escalated things, they stayed within our support group, and we weren't able to go any higher...

Jun 2022
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VP/Other Executive

Culture

Homecare Homebase's licensing model is weird. If I am setting up a home health building or a license...

Jun 2022
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CFO

Relationship, Product

The challenge is that Homecare Homebase is starting to lose some of their focus, and that was seen...

Jun 2022
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CFO

Operations

When the global pandemic hit, the vendor had to shift to a virtual environment, and that did not go...

Jun 2022
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Director

Product, Value

The system requires a lot of manual work, much more than my old system. The system's workflows are...

Jun 2022
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Director

Loyalty, Operations, Value

The big driving factor in us purchasing the product was that our competitors used the product, and...

Jun 2022
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CFO

Product

I like the fact that Homecare Homebase requires a workflow to take us through the process, and we...

Jun 2022
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Director

Product

The system is a workflow-driven product. In theory, the workflow should help us stay compliant and...

Jun 2022
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Director

Operations

Our go-live wasn't very smooth at all. We were expecting great things from Homecare Homebase and did...

Jun 2022
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CFO

Product

If I were asked about this product 10 years ago, I would have said that it was the best in the...

Jun 2022
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CFO

Relationship

The primary reason for starting to shift my thinking is the ability to get good support. Good...

Jun 2022
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CFO

Product

I have personally been a Homecare Homebase user for years, and I am a big fan. I am very pleased...

Jun 2022
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CFO

Relationship, Value

Even with our frustrations on the support and user-experience sides, I do not feel as if there is a...

Jun 2022
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CEO/President

Relationship

The vendor's executive involvement and delivery of new technology have been weaker to a point in...

Jun 2022
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CEO/President

Relationship

Homecare Homebase has recently made some switches with our account manager, so the vendor has had a...

Jun 2022
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CEO/President

Loyalty

Right now, Homecare Homebase is part of our long-term plans. We are committed to the system. I hope...

Jun 2022
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Director

Loyalty, Relationship, Product

There are some regulatory requirements, and Homecare Homebase doesn't always have a plan for those...

Jun 2022
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Director

Operations

I don't feel like the vendor reaches out to us. We have to go digging for the ongoing training. The...

Jun 2022
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Director

Relationship

We have our representatives at Homecare Homebase, but when we do call the vendor's executives to the...

Jun 2022
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Director

Loyalty

Our decision to switch vendors is related to communication and ease of access. One of our new...

Jun 2022
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Director

Product

The scheduling is disastrous. The clinicians can only see things a week out. The clinicians can't...

Jun 2022
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Director

Operations

Anytime a vendor comes in and trains somebody for each site that goes live, the sites learn...

Jun 2022
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Director

Loyalty, Product

The system was developed for post-acute care, and it has pretty robust analytics. We saw the...

Jun 2022
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Director

Product

On the home health side, the product does have all the stops to make sure that everything is taken...

Jun 2022
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VP/Other Executive

Relationship

The vendor’s executive leadership is responsive. I don't know that the middle management leadership...

Jun 2022
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CEO/President

Relationship

Homecare Homebase is proactive as it relates to policy, procedure, and payment changes. The vendor...

Jun 2022
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CEO/President

Product

We were happy to see some workflow improvements come in the last Homecare Homebase upgrade. The...

Jun 2022
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Manager

Value

Homecare Homebase charges for anything and everything. There is a fee for any interface or module we...

Jun 2022
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CEO/President

Product, Value

I would not buy the Homecare Homebase product again because it is antiquated compared to new...

Jun 2022
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CEO/President

Value

Out of all our software suppliers, Homecare Homebase is the only one that charges us to have an open...

Jun 2022
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CEO/President

Operations, Value

We don't use Homecare Homebase’s training model. We have internalized the training because the...

Jun 2022
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CEO/President

Loyalty, Value

The product is not efficient or effective for field employees using it in patients' homes. Other...

Jun 2022
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CEO/President

Loyalty, Product

It takes too long for clinicians to get through a visit, primarily an SOC visit. Homecare Homebase...

Jun 2022
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CEO/President

Relationship

Homecare Homebase keeps their promises in general, but not in the time frame we need or expect. The...

Jun 2022
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CEO/President

Loyalty, Operations

Homecare Homebase does better than average because they stay on top of the national regulations,...

Jun 2022
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CEO/President

Relationship, Operations

We have a quarterly business review where a customer experience person from Homecare Homebase walks...

Jun 2022
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