TrakCare EPR (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:11:51 PM and Model.EvProductId = 66362

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Relationship

We like the involvement of the teams that InterSystems has in the field. InterSystems' people listen...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

InterSystems has worked with us on specific developments for our practice. There are still some...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some functionalities, like the management of drugs and implantable medical devices, don't comply...

Nov 2020
 Helpful

 or  to see details.

Physician

Lessons Learned

We use TrakCare EPR across the whole organization. The vendor does have a radiology module. There...

Nov 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Our organization has a pretty heavy use of TrakCare EPR now. Throughout the whole institution, it is...

Nov 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I am going to give the product's functionality a lower score, and that may come down to the user...

Nov 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

When it comes to the effectiveness of the implementation team, I do see the work that the people...

Nov 2020
 Helpful

 or  to see details.

Physician

Lessons Learned

I would not recommend TrakCare EPR. I do not know as much about the EPR market as I know about other...

Nov 2020
 Helpful

 or  to see details.

Physician

Interfacing and Integration

The integration is pretty good if we can get the vendor to actually do the integration for us. We...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

Outcomes and deliverables are not the sole demand of the system's customers. Outcomes depend on what...

Nov 2020
 Helpful

 or  to see details.

CIO

Service and Support

Throughout COVID-19, the vendor has been there when we have needed them. Their support hasn't really...

Nov 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The initial training for TrakCare EPR was excellent. The ongoing training is more of a function of...

Nov 2020
 Helpful

 or  to see details.

CIO

Sales and Contracting

Quite often in a classroom environment or sales pitch, people see what they want to see. The reality...

Nov 2020
 Helpful

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CIO

Interfacing and Integration

The integration capabilities of TrakCare EPR are excellent. The real strength of the product is its...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have been on a journey with TrakCare EPR. Configuring the solution to meet our needs has been an...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have implemented a continuous ruling program in the product, and we have widespread integration....

Nov 2020
 Helpful

 or  to see details.

CIO

Technology

The next major upgrade has what is affectionately known as responsive design. The platform was...

Nov 2020
 Helpful

 or  to see details.

CIO

Future Outlook

Without a doubt, TrakCare EPR is part of our long-term plans. I personally would purchase the system...

Nov 2020
 Helpful

 or  to see details.

CMIO

Future Outlook

The executive involvement from InterSystems is something that has significantly improved due to a...

Oct 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Through COVID-19, InterSystems provided very timely support to us when we required it. We have had...

Oct 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Knowing what I know, I would buy TrakCare EPR again. If I were given the same circumstance in terms...

Oct 2020
 Helpful

 or  to see details.

CMIO

Service and Support

InterSystems keeps their promises, but not always in the timeframe that I expect. There have been...

Oct 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

InterSystems is quite balanced in that they sometimes charge for things that I see as small and...

Oct 2020
 Helpful

 or  to see details.

CMIO

Service and Support

There was overcommitment from InterSystems in terms of what they were trying to do in our country,...

Oct 2020
 Helpful

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CMIO

Implementation and Training

The training for TrakCare EPR has improved, but not very much. InterSystems has recruited people...

Oct 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

Whenever we try to integrate TrakCare EPR, it seems to be fine. We haven’t completed all of our...

Oct 2020
 Helpful

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CMIO

Other Observations & Comments

Some of our users find TrakCare EPR very easy to use, particularly our clinical users. Our...

Oct 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

InterSystems easily charges us for every little thing.

Oct 2020
 Helpful

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Physician

Service and Support

We have had a lot of issues over the years with InterSystems. They haven't kept their promises, and...

Oct 2020
 Helpful

 or  to see details.

Director

Future Outlook

Our only concern with InterSystems is the cost of ownership. I have done multiple implementations in...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We had multiple meetings with our management team to discuss our strategic road map and where...

Oct 2020
 Helpful

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Director

Service and Support

There are a lot of EMRs available. In terms of what we are paying, there are multiple options...

Oct 2020
 Helpful

 or  to see details.

Director

Technology

Looking at the technical side of InterSystems, I would rather have an on-premises solution instead...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Initially, InterSystems had a lot of issues. But their senior management accepted the challenges. I...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

InterSystems is keeping their promises, but they have limitations. InterSystems wants to implement...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

InterSystems is improving a lot, but they don’t have product control in our region. My concern is...

Oct 2020
 Helpful

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Director

Service and Support

Our main concern is the turnaround time of InterSystems. There is a long process most of the time...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the application doesn't have the functionality to have direct end-to-end integration with...

Sep 2020
 Helpful

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Manager

Service and Support

InterSystems is ready to come up on devices in such a difficult situation. InterSystems is always...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration between TrakCare EPR, our PACS, and our telehealth solution is quite good because...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

InterSystems always barges in and then suggests changes. They have a version to release. Every...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

InterSystems lacks a new customized requirement from individual clients because they have a standard...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I hope that we will have this product for a long time because now we can use it. When I use the...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

InterSystems should speak with doctors and nurses more. We need more of an exchange about...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have problems with the system because it is not designed for treating children. The product's...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Relationship

I felt that the Ministry of Health in our country failed in the counting of the total deaths and...

Aug 2020
 Helpful

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CEO/President

Interfacing and Integration

We were attempting to connect a telehealth platform with our primary care setting in our region, but...

Aug 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I feel that TrakCare EPR has aggregated a great value in our organization, both clinically and...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

In terms of service, proactive support from InterSystems is weak. I don’t see a lot of modifications...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Technology

InterSystems needs to do better in terms of technological advancements to enhance TrakCare EPR, such...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

When TrakCare EPR was first implemented, physician adoption was very low. We received a lot of...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

In terms of integration with other hospitals in our health system, we have to go through the cloud...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Our relationship with the vendor has improved over the last year. There is some way to go, but the...

Jul 2020
 Helpful

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Director

Service and Support

During the COVID-19 pandemic, the vendor has definitely stepped up and supported us very well....

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I think the vendor could better understand some of the health goals and opportunities throughout our...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

TrakCare EPR works well and is meeting our basic needs in all areas of our hospital from an...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

InterSystems needs to work a little bit on the ease of use, including the number of clicks. The...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The main support that InterSystems has given us during the COVID-19 pandemic has primarily been...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The usability of TrakCare is good. There are still efforts to be made on the exit liaison letter and...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

I rate the support lower because there are too many different people to talk to. It is necessary to...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

I like the frank and direct exchanges that we have with InterSystems and that they listen to the...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

They have a too compartmentalized operation (Incident Management, Evolution Management, Anomaly...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I would like to see InterSystems develop its implementation capability.

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have to say that I am very disappointed about how the InterSystems policy is mistaken for European...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

We have submitted many of our concerns to InterSystems France over the past several years, but they...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Unfortunately, we haven't seen the vendor making changes when we voice our concerns. I have tried to...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We don’t have anything in terms of telehealth with InterSystems at this point. We have a third-party...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tool helps us to maintain an electronic record of our patients that we can share across our...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system’s weakness is that it requires too many clicks. We have to open a lot of windows to get...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is working well at our organization. We are working to fully integrate the system across...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Our relationship with the vendor is good. We used to have a direct relationship with their teams,...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor tends to charge us for every little thing. For example, if we want a small product...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Changing vendors is very difficult. We have to go through a formal process in our health system. We...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor’s overall technical support has improved and is meeting our needs just fine.

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

In terms of the pandemic, the vendor’s support with our organization has been great. For example,...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

InterSystems really needs to improve their overall output for statistical data and have better...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

The overall support from InterSystems during the global pandemic has been good. We needed to...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our project with InterSystems is complex and has been going on for many years already. InterSystems...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The implementation of TrakCare EPR did not include 100% of the processes needed to make the system...

Jun 2020
 Helpful

 or  to see details.