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TrakCare EPR (Non-US) Comments
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User Commentary
Manager
The client specifically wanted a tier-one vendor. In the tier-one classification, InterSystems and...
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Manager
The support people who I deal with are good. InterSystems is quite considerate about how they charge...
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Manager
We were very impressed with the demo and with the regression tests that we did during the...
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Manager
We have had a lot of issues that should not have been there in the first place. For example, the...
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Manager
When there are things that have not been resolved over a certain period of time or things that have...
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Manager
The project went very well up until the validation. The InterSystems team was available, and they...
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Director
We have seen two sides to InterSystems. We have a new team in place, so the vendor has gone from...
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Director
A strategic partnership has two aspects. Seeing the relationship beyond the revenue cycle is the...
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Director
Part of the program reset that we did with InterSystems was letting them do what they were good at,...
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Director
InterSystems should focus on the implementation. They have a very good design and build, but it is...
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Director
InterSystems is doing alright. They are still quite transactional in nature, and they are still...
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Director
InterSystems is too expensive. We are definitely nickel-and-dimed. If they were to have a sensible...
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Director
When I took over the program, it was failing, and we were under pressure from higher powers to...
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Director
I am relatively system agnostic. We had a quick look at all the other systems, and we came to the...
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Director
Our users don't like TrakCare EPR, but it is a must-have. The product functionality will go up if...
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Director
InterSystems needs to change the look of the product; it has a very old feel to it. Most of the...
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Director
The hope with InterSystems, and I think they are headed in the right direction, is that they really...
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Director
Sometimes InterSystems even charges us for changes they have to make because of regulatory...
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Director
TrakCare EPR integrates really well with third-party solutions. It has great capabilities.
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Director
InterSystems lacks a complete patient-journey perspective. They work in finals. Everything that was...
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Director
The implementation team and the support team are letting us down. Clinically, there is a lot for the...
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Manager
I would like InterSystems to improve their release plan and their communication. InterSystems is...
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Manager
Training is a bit of a challenge. InterSystems has a lot of expertise in different modules, and...
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Manager
When we request official training for any new features, InterSystems provides proper guidance and...
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Manager
The TrakCare EPR system's usability does not compete with other technologies available on the...
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Manager
TrakCare EPR is a great system. We had issues with the support a few years back, but we gave...
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CIO
The implementation was okay. It wasn’t fantastic, and I am still disappointed with the vendor in...
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CIO
InterSystems just followed the standard implementation, and there was a lot of pain. They just...
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CIO
InterSystems has a new platform called IRIS, which has been out for a couple of years, but they...
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CIO
For the day-to-day things, InterSystems is supporting us when we have an incident. They have a...
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CIO
InterSystems does 24/7 monitoring, and we still tell them when the system is down. We tell them...
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CIO
The user interface design is clunky for things such as simple user colors and highlighting certain...
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CIO
If we don’t question InterSystems' pricing or how they do things and just take things at face value,...
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CIO
We pulled the medication management system out of the complex care areas; it just wouldn’t work. It...
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CIO
With parts of the product, people have no inclination to put medications in that should have been in...
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CIO
We have been integrating and sending information to InterSystems' client management system, and it...
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CIO
InterSystems is running a host of managed services for us. They had a significant power supply...
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CIO
We are connected to a lot of back-end systems through an integration engine that feeds TrakCare EPR,...
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CIO
When the system works, it is okay, and there are other areas in the hospital that are quite fine...
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CIO
We have sort of put all of our issues onto a bit of paper, and we have come back with various stages...
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CIO
We plan to launch a competitive tender in the coming months to determine whether we will switch our...
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Director
We like the relationships with our partners at InterSystems. We have fears about the future of this...
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Director
We are disappointed with the workflow for the office. The product is not fully complete there yet....
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Director
Our requests that seem minor often require development with delays that take much too long. The...
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Director
We are having issues with integrating various repositories. The missing data is the subject of an...
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Director
InterSystems has a great team, and they support their customers well. I don't have anything negative...
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Director
TrakCare EPR is easy to use and configure. We like that it allows us to manage all phases of...
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CIO
We like InterSystems' ability to listen. Their solution is expensive, but we pay for quality.
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Director
We have really liked the personal proactivity of the InterSystems' team, particularly during...
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Director
We like the strength and performance of core TrakCare EPR components, like IRIS and Healthshare. The...
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Director
We have concerns with the privacy practices of InterSystems and would like to see the vendor...
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Director
InterSystems has no plan in place for teaching and empowering us about configuration and development...
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Director
There is a lack of a component for accepting cash payments during patient checkouts. The scheduling...
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Manager
We have received good support from InterSystems. Their productivity is high. The vendor's support is...
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Manager
TrakCare EPR is a really good, stable product. It has most of the functionality that we require. We...
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Manager
InterSystems is working on technology and trying to develop new things. Their pace may be a little...
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Manager
InterSystems' executive involvement depends on the way that we bring things to them. We have an...
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Manager
Whenever InterSystems has a new solution available, they provide us with the release notes. They...
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Manager
I would definitely recommend TrakCare EPR to other hospitals because it is stable and has everything...
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Director
We have a reasonable support and maintenance contract. The vendor tends to be flexible with charges.
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Manager
We appreciate that we have a system that is integrated with most of the software in the hospital....
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Director
Whether we receive executive involvement from InterSystems depends on what counts as an executive,...
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Director
TrakCare EPR could be much more agile, and the vendor could be more responsive about coming to...
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Director
TrakCare EPR is a high-end product. We have a long-term commitment to it. We haven't had any major...
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Manager
InterSystems doesn't perform well with enhancements, but they promise to enhance the system. They...
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Manager
InterSystems tries to charge for everything until we delve into negotiations. They are hard to...
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Analyst/Coordinator
TrakCare is part of our long-term plans, but we would not buy it again if we were to start over for...
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Director
In terms of COVID-19, the support was excellent. There were things that we needed immediately, and...
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Director
TrakCare EPR is expensive for us. There are small charges here and there, and that is something that...
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Director
In terms of support, I would tell InterSystems to try to see what is a problem for the customer and...
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Director
InterSystems started off really systematically. We had a set protocol for how to implement and get...
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Director
At the moment, TrakCare EPR is the only EPR that we are comfortable with. We looked at another...
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Director
InterSystems keeps most of their promises. Sometimes, there are delays on InterSystems' side, but...
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Director
We have a very good working relationship with InterSystems. We have been working with them for a...
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Director
We are looking to upgrade the product, and our future satisfaction depends on how that upgrade goes....
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Director
We hear quite often that TrakCare EPR is clunky. It can take a lot of clicks to go through quite a...
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Director
InterSystems' upgrades could be faster, easier, and cheaper. They are quite time consuming, resource...
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Physician
I like the fact that TrakCare EPR is one system instead of a lot of interfaced systems. That means...
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Physician
TrakCare EPR could be more intuitive. We are on its old user interface. It can be difficult for our...
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Director
Recently, InterSystems took it upon themselves to change their hierarchy in our region. Now, we have...
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Director
Using KLAS' customer feedback, InterSystems saw that their highest customer satisfaction was from a...
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Director
TrakCare EPR is pretty robust, but InterSystems' service lets the system down. InterSystems has...
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Director
We engaged with InterSystems for scheduling vaccinations. We implemented some changes and bought a...
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Director
InterSystems used to charge for every little thing, but they do that less now. For example, the...
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Director
InterSystems' upgrade services have historically been one of the weakest links, but things may be...
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Director
We drive a lot of benefit from TrakCare EPR, but that is because of my team's and my effort, and...
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Director
My likeliness to recommend InterSystems to a friend would depend on how professional I was being. My...
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Director
After a contract extension and additional agreements, InterSystems brought extra people on board....
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Manager
In general, the system is a good, stable system. There are a few issues here and there and some...
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Manager
As we invest a lot of money into the system, it is actually easy. We are planning to continue with...
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Manager
Whenever InterSystems delivers any new functionality, their QA process seems to be flawed. They...
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CIO
The support has been much better than it was last year. InterSystems has a new support manager. In...
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CIO
We have some challenges with billing in the system. For some of the regulations that we have, we...
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CIO
Sometimes InterSystems adds extra charges to our bill, and we have to negotiate with them. The...
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Manager
InterSystems' people seem to constantly change roles within their organization. We may have a...
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Manager
The upgrades to TrakCare EPR that we have delivered so far have been well received. Those upgrades...
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Manager
My organization is heavily paper based at the moment. We hope that TrakCare EPR will soon have...
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Manager
InterSystems does a fair amount of work to advertise the system's new functionality. They recently...
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Manager
When it comes to the quality of our communication with the vendor, we have had challenges. When I...
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Manager
A number of people seem to move internally in InterSystems, but I do have a slight concern about...
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Manager
InterSystems keeps their promises, but they sometimes need a bit of encouragement. The vendor's...
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Manager
It is unclear what is and isn't chargeable within our contract with InterSystems. I have found...
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Manager
The feedback that we have received about InterSystems' training has generally been very positive....
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Manager
TrakCare EPR's integration is getting a lot better. We are very happy with it. Once we got over the...
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Manager
Sometimes, especially for change requests or some modifications, the price is high comparatively....
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Manager
When the vendor tries to fix something or enhance some workflow, they have the ability to change...
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Manager
There are some things we can expect to help in the future. We want the vendor to stay focused on...
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Manager
TrakCare EPR is a good application. It has a lot of good functionality, but its usefulness depends...
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Manager
We have not gone through any major upgrades, but we have implemented multiple releases. Those are...
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Manager
I would say that InterSystems' training is below par. I would like to see the vendor be a bit more...
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Manager
Our main challenge with interoperability is InterSystems' inability to connect their two main...
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Director
We have a degree of excitement about the product and the product suite. We have managed to hold onto...
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Director
There is a difference between the current user profile within our facility and another profile that...
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Director
InterSystems is pretty integral to all that we are doing. Part of the challenge is the widespread...
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Director
In terms of the vendor keeping promises, everything comes back to the client base within our region...
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Director
There is growing evidence that the national COVID-19 response applications are being built in some...
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Director
One strength of the system is its reliability. It has a user interface that has been consistent over...
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Director
In terms of weaknesses in the product, a lot are related to data capture and moving to EPR...
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Director
There are a few things that are important for our digital journey. One is our organization's...
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Director
I would like to see fewer products in use by end users. The products are also capable of doing more...
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VP/Other Executive
We did an upgrade recently, and that went like a dream. Previously, upgrades were an absolute...
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VP/Other Executive
The vendor executive involvement has been excellent. I have full support from InterSystems. They...
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Manager
We are actually more impressed than we have been in the past. We have a good working relationship...
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Director
We have a fairly open working relationship with InterSystems, and we have let them know the good...
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Director
With the day-to-day general system support, it sometimes lacks focus. We sometimes have to wait a...
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Director
When we make a change request in the system, it can take a very long time to actually come through...
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Manager
InterSystems is going to support us and our customers better. The vendor is more responsive to our...
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Manager
The vendor could strengthen their abilities to help us strategize. We have been having some...
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VP/Other Executive
We are implementing a change program aligned to our business. The change program was probably 60% us...
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VP/Other Executive
The product is fine. We have done our due diligence with it, and we believe it will do what we want...
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Director
We have taken the approach that if TrakCare EPR can do something, we let the system do it. For us,...
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Director
We are looking at adopting some handheld devices to help the nursing staff record things like basic...
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Director
We have started using one of InterSystems' newer programs, and that has gone exceptionally well. We...
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Director
The content of InterSystems' training is alright, but we haven't actually received very much...
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Director
Hopefully, our satisfaction will go up in the future. A lot is going to depend on both us and the...
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Manager
In the past, TrakCare EPR has been difficult to customize. It is not an out-of-the-box solution. We...
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Manager
Lately, we haven't had many performance issues with TrakCare EPR. Some parts of the program can work...
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Manager
InterSystems biggest strength is that they have literally been there for us 24/7 to help resolve...
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Manager
I would encourage InterSystems to make sure that they have the resources necessary to meet the local...
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Director
The speed of change can be slow for InterSystems. They need to work on being more proactive. The...
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CMIO
The integration with other systems is good. InterSystems is a market leader, and they do very well.
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CMIO
The support has gradually gotten better and better every year. At the moment, the support is very...
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CMIO
When we went live, my opinion of TrakCare EPR was different. Like with most EPRs, maturity and...
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CMIO
The outpatient module in TrakCare EPR doesn't work very well for us because there is a lot of focus...
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Manager
We plan to do some major patching on TrakCare EPR, and I am hoping that the patches will bring big improvements....
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Manager
InterSystems' training is poor. I wouldn't even call it training; we just do high-level demos.
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Manager
We sometimes wait years for new technology. That is not an exaggeration; it takes a long time for a...
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Manager
I think I would recommend TrakCare EPR, but it is a very complex system, and it could actually be...
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Manager
There have been changes to the product and the organization's support for new development and core...
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Manager
One of the vendor's biggest challenges is working with boards to make the most out of the product....
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Nurse
A stumbling point for TrakCare EPR was that it doesn't have any system for business continuity with...
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Nurse
Over the years as the system has developed, the ability to change it has improved. Sometimes when...
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Nurse
InterSystems doesn't always keep their promises. We were shown the best parts of the system, and...
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Nurse
The vendor’s management structure and interactions with us have changed over the last year. We had...
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Nurse
Integration is one thing we are having a few issues with right now. When we try to upload electronic...
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Nurse
There are a few improvements that could be made to the front end of TrakCare EPR to make it more...
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Nurse
Our program leads interact with the vendor at the executive level. I have been in meetings with the...
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Nurse
TrakCare EPR does drive tangible outcomes. If a friend of mine had a blank check to write for a...
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Nurse
We are using TrakCare EPR alone for some areas, such as labs, referrals, and communication between...
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Nurse
This year, InterSystems changed the icons in TrakCare EPR so that there is actually a COVID-19 icon....
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Manager
Some of the executive managers are contactable and personable. Our personal relationships with...
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Manager
InterSystems has recently undergone a restructure, and the flexibility and partnership we had with...
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Manager
We are cognizant that InterSystems is a business, but I don’t think they charge us for every little...
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Manager
If we have a company that supplies us with a system, InterSystems has a competitive thing. There is...
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Manager
The InterSystems conference last year was a webinar, and it was quite good. Some of the features and...
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Manager
If a health board were looking to start up an electronic system from scratch, InterSystems would be...
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Manager
InterSystems says the solution is clunky. We have to work alongside what InterSystems delivers. We...
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Manager
When we have a critical problem, InterSystems' support could not be better. InterSystems will be...
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Manager
One of the system's weaknesses is the speed and the rate at which the vendor can come around fixes...
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Manager
It can be difficult to get the vendor to change their product. We get releases with fixes every...
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Manager
InterSystems has very good people, but they never seem to have enough of them. There are...
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Manager
At its core, the product is very integrated, and that has been a real plus for us because there is a...
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Manager
If the clinicians ask for a change that looks as though it is going to be needed across the health...
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Manager
The solution is fairly self-explanatory. We can logically work our way through. However, that is...
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Manager
We have a video conferencing system and have needed a way to capture that information digitally so...
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Manager
If we really need urgent help with something, InterSystems is very good at getting back to us, and...
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Manager
Previously, InterSystems was very good when they had a definite management structure in place, but...
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VP/Other Executive
The end users are PCPs. They see patients in different areas of the hospital. TrakCare EPR is not a...
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Manager
The implementation was many years ago, but we have had upgrades since then. InterSystems' initial...
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Manager
TrakCare EPR works as promoted, but we make a lot of changes to it in order to get it to do what we...
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Manager
The integration is good and pretty smooth. The integration team members are very knowledgeable, and...
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Manager
We haven't really had a huge amount of new technology from InterSystems. I don't think that that has...
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Manager
The individual folks that we work with from InterSystems are excellent. There just aren't enough...
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VP/Other Executive
It is very easy to write down notes about my patients. The system is very user friendly. Our revenue...
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VP/Other Executive
The support is almost useless. There are usually small things that the vendor teaches the support...
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CIO
We still have a long way to go with the system. One of the benefits that we saw at the beginning was...
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CIO
InterSystems could definitely do better with the speed of delivery. The vendor needs to be more...
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Manager
Our experience with InterSystems has been pretty good. We have had highs and lows, but that is true...
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Manager
InterSystems' support is generally pretty good, but sometimes, their main help desk doesn't...
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Manager
TrakCare EPR is not the most user-friendly product. It never works right out of the box. We use the...
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Manager
We have our own ensemble and integration team, so we can pull data from TrakCare EPR and send it to...
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Manager
InterSystems could do a better job of working with users when they first start building a new...
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Manager
InterSystems' management structure has changed. I used to work directly with our service manager. I...
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Manager
We will never be 100% satisfied with a product. We have just started on our journey with this...
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Manager
In general, I have always been very happy with InterSystems as a supplier and a partner. I mostly...
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Manager
I am really happy with the support that we get from InterSystems. They are always reaching out to us...
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CIO
A disadvantage of TrakCare EPR is that it is not a best-of-breed platform where every modality has...
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CIO
Things with InterSystems are going very well. We have separate diagnostic services which are...
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Manager
I like the user interface of TrakCare EPR a lot. My team has the opportunity to configure the...
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Manager
Training is a difficult area with TrakCare EPR because we can't have a training involved that we can...
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Manager
I think it is fair to say that the system we have doesn’t meet our needs. But that is due to our...
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Manager
Obviously, InterSystems' solution is not cheap, and purchasing something and extending our license...
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CIO
In the past couple of years, the system has become more stable. It is not as quick as it was before,...
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CIO
InterSystems is always helpful. They are responsive and proactive. I am satisfied with their performance....
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CIO
InterSystems doesn't have too much of the latest technology integrated with the system. Hopefully,...
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Manager
We are assessing and looking quite strongly at electronic medication solutions, and TrakCare EPR has...
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Manager
I wouldn't rule InterSystems for a future purchase, but I would need to assess them because I don't...
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Manager
Something that InterSystems did well recently that they didn't do historically was putting more...
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Manager
The vendor certainly charges for big things. Historically, I would have answered differently, but...
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Manager
TrakCare EPR is capable of supporting our interoperability goals, but InterSystems charges for every...
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Manager
The ease of use with TrakCare EPR is poor. InterSystems recognized that there were some usability...
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Manager
My future satisfaction with TrakCare EPR will be completely dependent on how well InterSystems...
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Director
InterSystems' support and communication are better than they were last year. The vendor has helped...
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Director
The new version of the solution isn't very different. Our favorite thing about the new version is...
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Director
We have a problem with the vendor's strategy for lab integration because we have to pay an...
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Director
Things have improved with the implementation and upgrades; things are better than we have seen in...
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Director
There are often surprises, but on the whole, TrakCare EPR does work as promoted. The quality of the...
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Director
Intersystems' immediate support is usually pretty good. The support has improved in terms of...
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Director
There is a lot of lip service from the vendor, but there is not much in terms of actual delivery....
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Director
There are a lot of tangible outcomes from TrakCare EPR. Each upgrade we have had and the work that...
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Director
I wouldn’t recommend TrakCare EPR in isolation. I would be comparing it to alternatives. My...
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Director
InterSystems has made efforts to support us during the COVID-19 crisis. They have applied certain...
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Director
I like to think that in a few years’ time we’re only going to be using TrakCare for admin functions...
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Director
A recurring theme has been that the support hasn’t been brilliant in terms of the support team's...
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Director
InterSystems does not charge for every little thing, but with some things, there are hidden costs...
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Director
The main issue we have with TrakCare EPR is the visuals. I want to do vital signs tracking. We want...
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