TrakCare EPR (Non-US)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Analyst/Coordinator

Interfacing and Integration

TrakCare EPR is very easy. I like its integration. As long as we have a valid contract, the...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

A lot of the modules that we have developed in the current system will be deleted because they...

Dec 2022
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CIO

Relationship

There have been some improvements from InterSystems over the past year. Perhaps the most notable...

Nov 2022
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CIO

ROI / Cost (care and feeding)

In my opinion, the cost of maintenance and enhancements for TrakCare EPR is very excessive.

Nov 2022
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CIO

Service and Support

One of the challenges that InterSystems has is that all development decisions are made at the head...

Nov 2022
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CIO

Service and Support

The quality of the product still needs to be improved. When we make suggestions of how to make the...

Nov 2022
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CIO

Service and Support

The vendor's response times to support requests are sometimes long. The support team is much more...

Nov 2022
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Director

Implementation and Training

No solution is perfect, but if I knew of a better solution than TrakCare EPR, I would not purchase...

Nov 2022
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Director

Implementation and Training

TrakCare EPR is well implemented, reliable, and well secured. InterSystems has good training for...

Nov 2022
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Manager

Future Outlook

InterSystems always has a blueprint for the future. They already have a plan to improve the product....

Nov 2022
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(0)
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Manager

Functionality and Upgrades

We always tell InterSystems that they need to improve the analytical reporting tools. They have...

Nov 2022
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Manager

Functionality and Upgrades

We tell InterSystems that they need to bring other solutions that will help physicians, such as AI...

Nov 2022
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Director

Relationship

We have regular meetings with the executives from InterSystems to check how things are going with...

Nov 2022
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Director

Future Outlook

All of our people want more use out of TrakCare EPR. We have all of the information that we need for...

Nov 2022
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Manager

ROI / Cost (care and feeding)

InterSystems helps us drive excellent tangible outcomes for our organization.

Nov 2022
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Director

Service and Support

InterSystems has been putting in the effort to make sure their customers are taken care of. We have...

Nov 2022
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Director

Functionality and Upgrades

We still have some challenges with reports and getting information out of the product. When we put...

Nov 2022
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Director

Other Observations & Comments

If InterSystems were to see how their product is performing in different organizations, that would...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

We are undertaking a significant upgrade for the product. We have just recently started that...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The fact that we can customize the product and make it do all sorts of clever things is great. It is...

Nov 2022
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Analyst/Coordinator

Relationship

I would describe our relationship with the vendor as being on a journey together. We have good...

Nov 2022
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Analyst/Coordinator

Technology

The product doesn't meet all of our needs. We are doing an upgrade so we can take advantage of some...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

We are keeping the product because there aren't very many things on the market and it is an...

Nov 2022
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Analyst/Coordinator

Technology

The product does 90% of what the hospital needs for the EMR. We only need some extra new...

Nov 2022
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CIO

Functionality and Upgrades

Things are going very well with InterSystems. The system is working very well, and we have no...

Nov 2022
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CIO

Service and Support

We have direct contact with our representative at InterSystems. If we have a problem, we can call...

Nov 2022
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CIO

Other Observations & Comments

Most of the time, InterSystems helps us very quickly. Sometimes they can take longer than expected,...

Nov 2022
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CEO/President

Service and Support

One of InterSystems' biggest strengths is how reactive they are. I also like the product's...

Nov 2022
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Analyst/Coordinator

Implementation and Training

It would be helpful if InterSystems increased their training and proactivity based on the...

Nov 2022
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Physician

Functionality and Upgrades

One of the vendor's strengths is their ability to make custom configurations and change settings to...

Oct 2022
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Physician

Functionality and Upgrades

We like that the product is a legible patient record. We can read a patient's medical history in one...

Oct 2022
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Physician

Functionality and Upgrades

The vendor should make it easier for us to prescribe continuous IVs and drugs at the pump.

Oct 2022
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Physician

Service and Support

The vendor needs to focus over the next year or so on their technical support hotline. It is very...

Oct 2022
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Director

Functionality and Upgrades

InterSystems' greatest strength is marketing. I like the web solution most. InterSystems could...

Oct 2022
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CIO

Interfacing and Integration

InterSystems' strengths are their technology, database, and integration engine. The integration of...

Oct 2022
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CIO

Functionality and Upgrades

I like the system's robustness and the response time on the user side.

Oct 2022
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CIO

Future Outlook

We are waiting to install one of the vendor's new releases and one of the vendor's other solutions....

Oct 2022
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CIO

Service and Support

InterSystems could improve my experience by offering increased support, a larger workforce in our...

Oct 2022
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Director

Service and Support

The vendor’s structure changes temporarily improved, but then things fell back again. It can take...

Oct 2022
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CIO

Functionality and Upgrades

One of the key strengths of the system is how flexible it is. We can make the changes we want to...

Oct 2022
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CIO

Other Observations & Comments

I can't emphasize enough how important it is for InterSystems to continually focus on improving the...

Oct 2022
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Analyst/Coordinator

Service and Support

InterSystems has a user group, which is a good benefit for us as a customer.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We like the patient summary that is provided in TrakCare EPR. The active clinical notes are also one...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest opportunities for improvement in the product are around active analytics, medication...

Oct 2022
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(0)
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Analyst/Coordinator

Relationship

We appreciate that InterSystems will question how things are working and then propose ways to...

Oct 2022
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Manager

Sales and Contracting

InterSystems promised that upgrades would be a part of the contract so that we would always get the...

Oct 2022
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Manager

Service and Support

Sometimes we discover that there is an issue with the product from an end user. We had hoped that...

Oct 2022
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Manager

Functionality and Upgrades

The system uses very simple technology and is so easy that any normal user can use the full system.

Oct 2022
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Manager

Lessons Learned

I would tell a peer they should know the exact scope of their project whenever they begin a new...

Oct 2022
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Physician

Functionality and Upgrades

There are two main things I see as InterSystems' strengths. The first strength is staff availability...

Oct 2022
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Physician

Functionality and Upgrades

Security and customizability are two areas where I would like to see InterSystems focus some of...

Oct 2022
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Physician

Functionality and Upgrades

For many of our clinicians, the process for medication order entry is one that is very time...

Oct 2022
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Director

Lessons Learned

Knowing what we know about InterSystems now, we would buy the product again. The process has been a...

Oct 2022
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Director

Sales and Contracting

InterSystems' costs are fairly transparent. We have a fair understanding of things that are...

Oct 2022
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Director

Functionality and Upgrades

The main issue with InterSystems are the delays because they always say they are going to get more...

Oct 2022
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Director

ROI / Cost (care and feeding)

TrakCare EPR is a real workhorse for all of our hospitals and outpatient care facilities. We have...

Oct 2022
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Director

Service and Support

Sometimes we find out from other organizations about problems with the InterSystems product that...

Oct 2022
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Director

Service and Support

The executives from InterSystems do get involved with issues when needed. They are not the people we...

Oct 2022
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Director

Future Outlook

There is a new user interface coming for TrakCare EPR, and that will make the product more...

Oct 2022
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(0)
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Director

Functionality and Upgrades

We know that a user's ability to configure the system is a factor determining customer satisfaction,...

Oct 2022
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Director

Relationship

We have a much better relationship with InterSystems now than we did before. The support is good,...

Oct 2022
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Director

Relationship

InterSystems does not always live up to their promises, and the conversations that we have with them...

Oct 2022
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Director

Service and Support

Some of InterSystems' team members are really good, and we have a really good relationship with...

Oct 2022
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Director

Relationship

InterSystems certainly could be more proactive in helping us get more practical with functionality...

Oct 2022
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Manager

Service and Support

We were told that if we upgraded to a certain version, we would be able to move to the new user...

Oct 2022
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Manager

Other Observations & Comments

I would like for InterSystems to give us some quotes. That is how they could improve. We have a few...

Oct 2022
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Manager

Other Observations & Comments

I have concerns about our future with TrakCare EPR. It is going to be much harder for the product to...

Oct 2022
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Manager

Implementation and Training

The selling point of the product was that we could customize it, but the customizations cause...

Oct 2022
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Manager

Service and Support

TrakCare EPR is a stable system, but it is massive. The vendor does not have enough people to...

Oct 2022
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Manager

Functionality and Upgrades

TrakCare EPR is complex, so it is hard to use because it is such a massive system. There is a lot...

Oct 2022
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Manager

Service and Support

InterSystems has good support because everyone is approachable. We are able to work through issues...

Oct 2022
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Director

ROI / Cost (care and feeding)

With all the new systems in the market now, it is difficult to say whether we would purchase the...

Oct 2022
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Director

Lessons Learned

Regarding documentation or orders, the product is perfect. The billing module needs some work. It is...

Oct 2022
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(0)
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Director

Functionality and Upgrades

We have been able to replace a number of systems with TrakCare EPR. There are still some systems...

Oct 2022
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Director

Functionality and Upgrades

Our patient volume is high. Any electronic service makes it easy to have patient information in one...

Oct 2022
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Director

Interfacing and Integration

We have achieved some important integrations such as integrating the product with a lab instrument...

Oct 2022
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Manager

Technology

A strength of the product is its world-class data center backup.

Sep 2022
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Manager

Functionality and Upgrades

I like how accessible patients' histories are.

Sep 2022
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(0)
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Manager

Lessons Learned

The product needs to be more customizable to an organization's location and needs.

Sep 2022
||
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Manager

Implementation and Training

There is a slow or unresponsive response to things that we raise, especially during the...

Sep 2022
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CIO

Service and Support

InterSystems could improve the customer experience by providing more staff on the ground to serve...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

The product is user friendly. I like the speed of the processes.

Sep 2022
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Manager

ROI / Cost (care and feeding)

The vendor could improve and unify the reports so that there are no errors in the interpretation of...

Sep 2022
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Manager

Interfacing and Integration

The vendor could improve the customer experience by offering integration with all local systems.

Sep 2022
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CIO

Service and Support

One of InterSystems' strengths is that their team is knowledgeable about the product.

Sep 2022
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CIO

Technology

I like the stability of the product.

Sep 2022
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CIO

Relationship

InterSystems is improving, but there is still much room for improvement. After a rocky...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

A strength of this product is that it is in accordance with ministerial requirements. And I like...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting could be improved. And InterSystems could improve my experience by offering more...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have a good contract, so there is no room for the vendor to bill us for anything unless we seek...

Sep 2022
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VP/Other Executive

Future Outlook

We are working through all of the areas where we don’t see things the same way as the vendor. Those...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our experience with InterSystems has been positive. We chose InterSystems mainly because out of all...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The most recent upgrade did a significant uplift to the user interface and the way it displays on...

Sep 2022
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VP/Other Executive

Relationship

There is no application on the planet that does everything the customer wants. But the vendor is...

Sep 2022
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VP/Other Executive

Sales and Contracting

In the contract, we pushed a lot of obligations on the vendor. But in hindsight, that wasn’t very...

Sep 2022
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VP/Other Executive

Relationship

There is no perfect software solution. Different clinicians have different views on what the best...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Reporting within TrakCare EPR is massively frustrating. The RCM side of the software is especially...

Sep 2022
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VP/Other Executive

Service and Support

InterSystems has people at multiple levels who are empowered to solve our problems. We are having to...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We were hoping to get efficiency gains on the RCM side of the system. We wanted to utilize fewer...

Sep 2022
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VP/Other Executive

Lessons Learned

Knowing the gaps and issues with TrakCare EPR, I would set up the contract in a different way. I...

Sep 2022
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VP/Other Executive

Service and Support

InterSystems takes way too long to resolve important issues. They certainly have a capacity problem,...

Sep 2022
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Director

ROI / Cost (care and feeding)

Due to the financial costs of TrakCare EPR, we would not buy from InterSystems again. Every time we...

Sep 2022
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(0)
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Director

Relationship

InterSystems did not promote an additional feature of TrakCare EPR to our users. The vendor came to...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

IThe system is user-friendly, and it meets our needs today. The newest upgrade to the system is very...

Sep 2022
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(0)
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Director

ROI / Cost (care and feeding)

Some of the system's features are not 100% implemented within our organization. We have problems...

Sep 2022
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Director

Functionality and Upgrades

TrakCare EPR does not have strict patient privacy protocols. People could potentially enter patient...

Sep 2022
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Director

Service and Support

We can reach out to the vendor’s support team when there is a crisis. When I speak to the network...

Sep 2022
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Director

Functionality and Upgrades

The system needs a patient safety improvement. We do not have a screen to notify us of critical...

Sep 2022
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Director

Service and Support

InterSystems' support team is great. They reach out to us and have meetings; they are very...

Sep 2022
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Director

Functionality and Upgrades

We do not have user-friendly dashboards with TrakCare EPR. Some functions are still pending...

Sep 2022
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(0)
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Director

Functionality and Upgrades

When we need support around a new enhancement, we sometimes struggle because the vendor will ask for...

Sep 2022
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Manager

Relationship

Some of InterSystems' strengths are their teamwork and the intuitive knowledge that they offer.

Sep 2022
||
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Manager

Service and Support

The vendor would improve their customers' experiences if they were to continue to support their end...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

InterSystems could be better at adapting to the countries where they implement their system.

Sep 2022
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(0)
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Manager

Lessons Learned

We don't have the money for some of the other options in our region, so that is why we would buy...

Sep 2022
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Manager

Relationship

The vendor intends to keep their promises. They don’t always deliver for smaller clients, but we do...

Sep 2022
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Manager

Relationship

There are new people from the vendor that I engage with now, and I am seeing a change. Because we...

Sep 2022
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Manager

Interfacing and Integration

We have been working on a patient hub initiative, and that allows patients to receive a text message...

Sep 2022
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(0)
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Manager

Future Outlook

With the product, we are looking to simplify the landscape. In the beginning, each of our hospitals...

Sep 2022
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Director

Relationship

We are expecting some new features to come out in the near future. However, InterSystems is not the...

Sep 2022
||
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Manager

Other Observations & Comments

In terms of clinical benefits, the only clinical application when it was implemented was the...

Sep 2022
||
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Manager

ROI / Cost (care and feeding)

At points, we need to bring in more staff to be able to do what we want to do for short periods of...

Sep 2022
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Manager

Implementation and Training

We had a particularly rocky road in our last upgrade. The vendor changed their approach. They used...

Sep 2022
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Manager

Functionality and Upgrades

The product has a new UI, which will probably help. Within the product, in terms of the nonclinical...

Sep 2022
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Manager

Service and Support

I don't deal with InterSystems' support services. I deal with people higher up in the organization,...

Sep 2022
||
(0)
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Director

Relationship

InterSystems could do better by giving a proper schedule for their training sessions. With a proper...

Sep 2022
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Director

Relationship

We have a great contact at InterSystems and a regular support person that we use very often. We also...

Sep 2022
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Director

Functionality and Upgrades

TrakCare EPR is highly configurable. The workflow can be configured so that each individual business...

Sep 2022
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Manager

Service and Support

The vendor's greatest strengths are the product, the technology, and their know-how.

Sep 2022
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Manager

Functionality and Upgrades

Compared to the release in use, we have appreciated the versatility and the possibility of...

Sep 2022
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Manager

Functionality and Upgrades

We have a very old release, and it is clear that we would hope for the same level of autonomy in...

Sep 2022
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Manager

Other Observations & Comments

We have no direct contact with InterSystems, so I cannot comment on what they could do to improve my...

Sep 2022
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Manager

Interfacing and Integration

Originally, our EHRs didn't talk to each other, but InterSystems has certainly helped unify our...

Sep 2022
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Manager

Service and Support

We work very well in terms of how we collaborate with InterSystems. Initially, they had given us...

Sep 2022
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Manager

Service and Support

InterSystems is very professional and easy to approach, but sometimes it takes time to get certain...

Sep 2022
||
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Manager

Other Observations & Comments

The experience of InterSystems' clients would be better if the clients themselves could either train...

Sep 2022
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Manager

Implementation and Training

When we started using TrakCare EPR, the RCM component of the solution was not yet well developed....

Sep 2022
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Manager

Future Outlook

I look forward to implementing all these new improvements that InterSystems has been announcing....

Sep 2022
||
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Director

Implementation and Training

In the early stages of implementing TrakCare EPR at our institution, we found several difficulties,...

Aug 2022
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Director

Functionality and Upgrades

Customers need to consider a training curve. In our early stages, the product was time consuming....

Aug 2022
||
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Director

Functionality and Upgrades

The patient evaluations are complete thanks to TrakCare EPR, and we can avoid legal issues because...

Aug 2022
||
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Director

Interfacing and Integration

TrakCare EPR is a closed system for some functions, but the system offers the opportunity to link...

Aug 2022
||
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Director

Functionality and Upgrades

I am satisfied because TrakCare EPR is a very complete system regarding the field of clinical...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Our experience with the vendor has been a bumpy ride at times. That is the norm between a client and...

Aug 2022
||
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Director

Lessons Learned

We would definitely buy the product again. There are so many new products coming into the market,...

Aug 2022
||
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Director

Relationship

TrakCare EPR is flexible about giving us things if those things are not part of the scope.

Aug 2022
||
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Manager

Functionality and Upgrades

I appreciate the product's stability. It is not easy to use InterSystems' technology because not...

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

The hardware and infrastructure pieces are not too expensive, but the product is not cheap.

Aug 2022
||
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Manager

Relationship

The vendor needs to be more present and grow the product outside of our territory.

Aug 2022
||
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Manager

Relationship

We have a very positive relationship with InterSystems. A lot of regulatory changes come from the...

Aug 2022
||
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Manager

Future Outlook

The product is definitely part of our long-term plans. We will not move very easily. We are married...

Aug 2022
||
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Manager

Relationship

Many times, we might have a wish list of things that need to happen, but things cannot always...

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

InterSystems does not charge us for things that we didn't agree on in advance. We know that the...

Aug 2022
||
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Manager

Interfacing and Integration

InterSystems is very good at creating interfaces most of the time. There are a couple of outstanding...

Aug 2022
||
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Analyst/Coordinator

Lessons Learned

We have been wondering whether there is a way to create search connections between medical records...

Aug 2022
||
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Analyst/Coordinator

Other Observations & Comments

We would like to see InterSystems providing some more role-specific or profile-specific training on...

Aug 2022
||
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Director

Relationship

Some of InterSystems' biggest strengths are their professionalism and reliability.

Aug 2022
||
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Director

Lessons Learned

End users have to be much more engaged in validation steps for our administrative flows than we expected....

Aug 2022
||
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Director

Service and Support

I would like to see InterSystems improve their response time for service requests.

Aug 2022
||
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Director

Lessons Learned

I recommend that InterSystems evaluate ways to accommodate minor application changes based on user...

Aug 2022
||
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Director

Service and Support

During our last upgrade, we received really good support from InterSystems. We have a few...

Aug 2022
||
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Director

Service and Support

The support that we have received for TrakCare EPR has been good. However, the vendor's people...

Aug 2022
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Director

ROI / Cost (care and feeding)

InterSystems is one of the best suppliers out there, and they don't charge us for every little...

Aug 2022
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Director

Implementation and Training

We do major upgrades for the system every once in a while, and that is a big undertaking. We have to...

Aug 2022
||
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Director

Functionality and Upgrades

Things have been really good with the system. Our last upgrade was better than the upgrade before...

Aug 2022
||
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Director

Future Outlook

We have heard others mention that TrakCare EPR is clunky, but its new UI should help resolve that...

Aug 2022
||
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Director

Service and Support

InterSystems needs to offer support for technical and administrative modalities for version upgrades....

Aug 2022
||
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Manager

Interfacing and Integration

One of the vendor's strengths is that they have a natively integrated solution. I like that the...

Aug 2022
||
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Manager

Functionality and Upgrades

The vendor could improve the graphical interface for some of the application's functions. The vendor...

Aug 2022
||
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Director

Functionality and Upgrades

There are some things that we can do in other systems that we would like to be able to do in...

Aug 2022
||
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Director

Relationship

We used to have an account manager, but then, the vendor changed the way that they do things. Now,...

Aug 2022
||
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Physician

Functionality and Upgrades

I would be lost without TrakCare EPR, and running my department without it would be very difficult....

Aug 2022
||
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Physician

Future Outlook

We haven’t done anything hugely new with InterSystems in the last few years, but we are looking...

Aug 2022
||
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Physician

Service and Support

InterSystems still has relative problems in terms of time scales for delivery. Things seem to take a...

Aug 2022
||
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Physician

Relationship

Once InterSystems has committed to doing something, they do it. It can take time, and sometimes our...

Aug 2022
||
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Physician

Relationship

The vendor is very personable, approachable, and easy to talk to about problems. Different...

Aug 2022
||
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Physician

ROI / Cost (care and feeding)

The check for the system is the biggest check we write every month, but we undoubtedly get a lot of...

Aug 2022
||
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Director

Technology

The biggest strength of TrakCare EPR is the setup. The system’s functionalities are based on...

Aug 2022
||
(0)
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Director

Interfacing and Integration

I would like to see the vendor take local market requirements into consideration. We need to have...

Aug 2022
||
(0)
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Director

Implementation and Training

I would like the vendor to provide solution updates more quickly. I expected the vendor to be more...

Aug 2022
||
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Manager

Lessons Learned

The best improvement InterSystems could provide would be a guidebook to their product. They should...

Aug 2022
||
(0)
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Manager

Implementation and Training

InterSystems doesn’t provide proper documentation. They continually talk about cascade training,...

Aug 2022
||
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Manager

Relationship

InterSystems does not reach out to their customers. They should be interacting with people and...

Aug 2022
||
(0)
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Manager

Future Outlook

I really hope that InterSystems lives up to their promises and that we get a functional product. We...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

TrakCare EPR is robust, and it doesn't fail. However, there are two elements that we strongly feel...

Aug 2022
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Manager

Service and Support

InterSystems has knowledgeable executives involved who know their product and who are starting to be...

Aug 2022
||
(0)
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Manager

Service and Support

Talking with InterSystems has always felt as though I were being offered a car. If someone were...

Aug 2022
||
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Manager

Functionality and Upgrades

The user interface is coming along. The current TrakCare EPR interface is reminiscent of Windows 95....

Aug 2022
||
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Manager

Service and Support

Initially, InterSystems was very difficult to work with. The people that we could speak with had...

Aug 2022
||
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Manager

Implementation and Training

InterSystems is really good at describing how things might look, providing demonstrations, and...

Aug 2022
||
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Manager

Other Observations & Comments

I always describe the system as a growing beast. We went from an old green-on-black DOS system to...

Aug 2022
||
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Manager

Service and Support

We have a really good working relationship with the vendor. There have occasionally been a few...

Aug 2022
||
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Manager

Relationship

We have a dedicated project manager, and we have always had either a program or project manager who...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

A strength of the system is the vast amount of information that is readily available. The more...

Aug 2022
||
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Manager

Interfacing and Integration

We have done a lot of integration work. We have access to healthcare records that we can feed into...

Aug 2022
||
(0)
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Manager

Future Outlook

We are just trying to get the vendor to understand our vision and have people on-site who are...

Aug 2022
||
(0)
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Manager

Service and Support

The service can go either way depending on our request. The turnaround time for solving issues that...

Aug 2022
||
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Manager

Lessons Learned

My advice to others would be to work together, understand different people's perspectives, and...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution's adoption is good after a period of time, but it is quite a painful process to start...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

TrakCare EPR's ease of use depends on the user. The solution is okay for our nurses, but our...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I like TrakCare EPR. I don't have any issues with the actual product, but it is very difficult for...

Aug 2022
||
(0)
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VP/Other Executive

Relationship

We delayed the deployment because we had some problems with TrakCare EPR that were partly our fault...

Aug 2022
||
(0)
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VP/Other Executive

Future Outlook

The training has been very good, and I think the product's usability is going to improve hugely....

Aug 2022
||
(0)
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VP/Other Executive

Service and Support

InterSystems’ support is wonderful. The current team that works alongside us is outstanding; they...

Aug 2022
||
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Manager

Sales and Contracting

If we could get more capabilities in the sister companies’ programs, I would expect InterSystems to...

Jul 2022
||
(0)
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Manager

Future Outlook

Some of the clinicians still believe that TrakCare EPR is slightly clunky, but sometimes they say it...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

TrakCare EPR is an easy-to-use solution that also gives us the ability to adapt things to our needs....

Jul 2022
||
(0)
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Manager

Service and Support

The original product that we were trying to go with is slightly different from what we are going...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The functionality is always just about there but not quite meeting all of our needs. Our clinicians...

Jul 2022
||
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Director

Other Observations & Comments

What InterSystems is playing into here is quite a mature platform offering. They haven't been able...

Jul 2022
||
(0)
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Director

Relationship

InterSystems needs to listen to the customer and actively engage with the customer. The vendor needs...

Jul 2022
||
(0)
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Director

Technology

TrakCare EPR is quite an old-looking system compared to some of the other ones that we have. That...

Jul 2022
||
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Director

Service and Support

Our regular technical people that support our application are pretty good. But the people that want...

Jul 2022
||
(0)
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Manager

Interfacing and Integration

I like the level of integration across modules; it is generally good. We use a lot of the modules...

Jul 2022
||
(0)
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Manager

Implementation and Training

We had a recent in-person training from InterSystems, and there was a lot of good documentation.

Jul 2022
||
(0)
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Manager

Service and Support

Proactive service from InterSystems is variable, but we get executive involvement when necessary....

Jul 2022
||
(0)
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Manager

Service and Support

There is a lack of working together within InterSystems’ organization. We speak to an implementation...

Jul 2022
||
(0)
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Director

Interfacing and Integration

The process of information going out of TrakCare EPR is okay, but the process of information going...

Jul 2022
||
(0)
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Director

Other Observations & Comments

The vendor isn't proactive in terms of new things. They are a little more interactive in terms of...

Jul 2022
||
(0)
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Director

Sales and Contracting

InterSystems can sell very well, but actually trying to implement what they are selling can be quite...

Jul 2022
||
(0)
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Director

Future Outlook

If we were only looking purely at the system as the delivery of an acute system, we would be getting...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The product isn't the kind of product that we can just make a lot of changes to. The changes are...

Jul 2022
||
(0)
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Director

Other Observations & Comments

The vendor has a vision. I am not quite sure that the vendor's vision ties in with our vision. There...

Jul 2022
||
(0)
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Director

Implementation and Training

We do feel quite supported during an upgrade. The upgrade and implementation services are strong....

Jul 2022
||
(0)
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Director

Functionality and Upgrades

We have come out the back of an upgrade and have identified a reasonably significant data problem....

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The system is a workhorse. It is robust and stable, notwithstanding upgrade issues. The system is...

Jul 2022
||
(0)
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Director

Implementation and Training

I am not aware of any training that the vendor does. That is the challenge with some of the features...

Jul 2022
||
(0)
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Nurse

Relationship

InterSystems does try quite hard. They are helpful, but our project team as a whole feels frustrated...

Jul 2022
||
(0)
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Nurse

ROI / Cost (care and feeding)

When possible, InterSystems tries their best to not charge for certain work. There is obviously some...

Jul 2022
||
(0)
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Nurse

Functionality and Upgrades

Everything considered, the product itself has a fair or solid enough foundation. The clinicians that...

Jul 2022
||
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Nurse

Relationship

InterSystems is quite reactive. I can’t think of any time in the last few years when the vendor has...

Jul 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The system has allowed us to connect our services as a hospital to a broader health and care system....

Jul 2022
||
(0)
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VP/Other Executive

Relationship

InterSystems is a really positive and proactive partner. They provide a capability and some...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Things are going pretty well with InterSystems. In terms of the technology stack and resilience,...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Undoubtedly, there are limitations with the product. For example, TrakCare EPR is incredibly complex...

Jul 2022
||
(0)
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Director

Future Outlook

Our clinical teams say that there are certain areas of the UI that are really challenging. But that...

Jul 2022
||
(0)
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Director

Relationship

The vendor’s executive team is good, and they have been helping us understand the potential of...

Jul 2022
||
(0)
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Director

ROI / Cost (care and feeding)

If I had more money, I would probably buy a different product, but if I had the same amount of money...

Jul 2022
||
(0)
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Director

Service and Support

I have always said that if there is a sizable piece of work, obviously we can be charged for it. We...

Jul 2022
||
(0)
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Director

Technology

We are still waiting on getting a mobile solution from InterSystems.

Jul 2022
||
(0)
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Director

Relationship

I don’t get a lot of involvement from InterSystems' executives.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

TrakCare EPR is well supported by InterSystems, but the product takes too long to upgrade, and we...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

My experience with InterSystems has been a bit of an oil tank. Anything I want to do in TrakCare EPR...

Jul 2022
||
(0)
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CEO/President

Relationship

InterSystems hasn’t kept their promises, but where they haven't kept their promises, they have...

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

Things have gone very well with the system. From a functional adoption perspective, there has been a...

Jun 2022
||
(0)
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CEO/President

Win/Loss - Why they were selected (by current clients)

One reason we decided to go with InterSystems was their track record. The vendor also deployed at...

Jun 2022
||
(0)
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CEO/President

Relationship

Our relationship has gone through the peaks and troughs of any partnership, so there have been times...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

I am amazed that the approach taken from the sale to the implementation of the system is remarkably...

May 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

One of the reasons we selected InterSystems was that they were in many countries and they had...

May 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charges us based on the services we consume. The vendor has been extremely flexible. The...

May 2022
||
(0)
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VP/Other Executive

Service and Support

We have had a good experience with the vendor's support. The vendor is always available and meets...

May 2022
||
(0)
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VP/Other Executive

Relationship

The vendor has executives for different countries. I e