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User Commentary
InterSystems is stretched too thin. Their problems are resource related. If InterSystems had more...
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There is a huge amount of change in the billing space, and there are some good enhancements that our...
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We haven't had a lot of training from InterSystems. We have asked many times for one of our new...
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The product's interface is not very well designed. There are a lot of clicks. Some things are...
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I think that we are going to continue to struggle in the future, specifically with getting any...
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InterSystems has been making an effort to be in touch with their customers. During the COVID-19...
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I want InterSystems to pay extra attention to customizations because things we need in the system...
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The relationship was not so good at first because our culture is very different from the vendor's...
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We have suffered with TrakCare EPR’s data freezing, and that has been very upsetting. Every time we...
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The mobility and interoperability with TrakCare EPR are very bad. We have to use a lot of add-on...
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The vendor keeps their promises. They tell us the right things and don’t try to sell us on things...
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I like that the solution is an all-in-one system. It has everything embedded, and we can connect it...
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The system doesn’t meet all of our functionality needs today. Sometimes we have to develop our own...
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The vendor helped us a lot in implementing the system and new versions. I am really happy with the implementation....
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Sometimes the vendor needs some time to understand our country when implementing before they can...
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The vendor's service is very proactive. They come to look at us and suggest things we might need....
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The system is expensive, but it is worth the price. I definitely would recommend this system to...
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InterSystems follows a methodology for their implementations that isn't always effective....
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Sometimes there is a gap between the implementation team and support team. There was no handover...
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I would not recommend TrakCare EPR because the system needs a lot of enhancements to meet our...
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The support from the vendor is more efficient than it was before. InterSystems has hired some good...
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TrakCare EPR is part of our long-term plans. We couldn't upgrade our previous system because we...
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I definitely wouldn't buy TrakCare EPR again. It doesn't have the functionality to meet our...
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InterSystems doesn't keep all their promises. We have to rely on their product team, but not all our...
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Most of the additional functionality we request is outside of our initial agreement and has as an...
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The system is good because it is unified. Our clinicians can complete all the workflows within the...
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The integration in the system is good, and the cost of the system is not too high. The charges are...
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InterSystems is a very professional company, and they have strong technicians. InterSystems provides...
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TrakCare EPR functions well for us. It is a solid and secure system. It has very circumscribed...
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In general, things are going very well with InterSystems. The various areas of the company from...
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In the past, InterSystems was somewhat inflexible with us. With the pandemic, they allowed us more...
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TrakCare EPR is very structured, and that hinders us from being able to make changes to improve the...
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The vendor emphasizes the relationship with their clients, who are few in number, so the vendor can...
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The product covers all of the needs of a health establishment, thanks to the wide functional coverage....
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InterSystems must make an effort to improve the ergonomics of the screens.
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A priority for improvement is the cost of the software in investment and in operation. The system is...
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I like being able to customize the system. The version we are on of TrakCare EPR allows us so much...
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InterSystems is not good at responding to regulatory guidelines and communicating them to us. I...
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Our last upgrade with TrakCare EPR went okay. We don’t get much training from them. The overall...
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We are on a version of TrakCare EPR that allows us to customize almost everything ourselves. It has...
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We are using TrakCare EPR for a dozen health services. We are all on the same version. Every site...
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Our sister company will be looking at EHR vendors, and if they ask me, I will definitely support...
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I would like to have a bigger view. For instance, InterSystems' EPR does not have a summary page. If...
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InterSystems' support is good with their responsiveness. But their help desk people are not...
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If we have a patient referred from another hospital and they come in with five pieces of paper, we...
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Training is not happening at all anymore. There is nothing really from the product side that has...
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InterSystems has more clients now, but they didn't really increase their workforce. Also, a lot of...
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It feels like sometimes InterSystems might not be putting enough effort into the initial testing...
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During COVID-19, everybody had to step up, and in general, InterSystems was very supportive of us....
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The solution is actually fairly intuitive. An advantage of TrakCare EPR is that it looks the same...
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InterSystems is definitely delivering on getting interfacing fixtures into the system. When it comes...
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InterSystems is really responsive to us when we have problems. I engage with one of InterSystems'...
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The process of upgrading the product requires a lot of resources. However, there aren't many updates...
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InterSystems needs to be more proactive about training. They are passive about training now, and we...
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The system is quite flexible. We can easily get new reports. The mobile piece of the product does...
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One of InterSystems' executives did some things for us when the product was a little troublesome a...
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The product has delivered some good patient safety outcomes for us. It offers analytic capabilities....
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Some of our colleagues in the states have deployed other vendors' EMRs. We could never afford one of...
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If InterSystems can deliver the plan of enhancements that we have collectively mapped out and make...
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I would rate TrakCare EPR high for the functions that we have. There are some things that they have...
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InterSystems is committed to an international version of the product with regional variants, and...
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If I were to ask InterSystems to do anything, I would ask them to scale their product so it could be...
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We have been an unforgiving customer, but improving the product has helped us vastly. We are very...
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The product's uptime is excellent. I don't have too many complaints from clinical staff about the...
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InterSystems uses the train-the-trainer model, so the training for our trainers is great. However,...
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An issue with InterSystems' implementation is probably expertise. The implementation was a bit...
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I would rate the product's ease of use lower for senior doctors who have been with us for a long...
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The biggest strength of the system is the setup functionality based on clinical expertise; each...
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We should have more of a support team from the vendor in order to provide solutions more quickly. We...
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One opportunity for improvement would be to take into consideration local market requirements....
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We are working very closely with InterSystems' local team, and they give us very strong support. But...
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TrakCare EPR has additional modules with a more modern interface that will be a good addition to our...
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We have had lots of successes with TrakCare. Specifically, we have a great team and great...
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I would like InterSystems to communicate regulatory guideline changes in a better manner. We are a...
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The technical team should have a proper handover if any staff members change. They have staff come...
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InterSystems is a great partner. The EMR runs our hospital and is the center of everything for our...
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Our in-country InterSystems team is great, but they have their issues. We sometimes have to ask for...
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TrakCare EPR's integration capability is beautiful. This is the leading product in the world, but...
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The ease of use depends on the doctor or nurse. There are areas, such as CPOE, that the doctors...
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The HIS is a commodity, not an innovation. It is like how in the 1950s, the washing machine was the...
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The TrakCare system is robust and reliable. We do not experience recurring or unexpected system failures....
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InterSystems is willing to listen to improve and develop improvement strategies.
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The biggest opportunity for InterSystems is to be more present and understand our needs and...
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The product is very useful for us. It helps us with our productivity. The medical records for...
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I am confident with the solution. I am happy with the relationship we have with the vendor. I had...
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Things have been much better with TrakCare EPR than they were with our previous vendor. Our users...
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The vendor usually does fast enhancements and improvements when we send in tickets. Some of our...
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We will be upgrading to a new version of the system that will have a new interface and structure....
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InterSystems persists in terms of continuous improvement. The system is highly configurable.
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The usability can continue to improve. We would like to see more development of content suitable for...
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InterSystems needs to improve their system's analytical abilities. They also need better...
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This product is highly customizable. It gives us a lot of flexibility to manage and design our own...
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The company is very supportive. We have a very good working experience. They always provide us with...
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We regularly receive updates from InterSystems about new features, upgrades, and improvements....
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Ideally, we would like for InterSystems to be selling us a product that would cover the whole...
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InterSystems is not proactive in their approach to selling the product. They never approached us to...
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The future is one system that can be all things to all people. And to achieve that, it is very...
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There are many key areas that need to be improved in TrakCare EPR. The solution needs to have CPOE...
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Things are going very well with InterSystems. We do not have many headaches now. A lot of things...
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The product’s implementation was not that good. In the past, I would not have rated it as high, but...
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TrakCare EPR has a very well-defined architecture. InterSystems has an integration layer that takes...
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A lot of improvements are possible in the product’s GUI. It is good, but it could be even better....
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Things with the vendor are generally the same, but they are improving. We have seen their support...
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InterSystems is really trying to support us, but sometimes, that is a bit challenging. A lot of the...
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InterSystems has made sure that we have a stable team that we deal with. That team is responsive and...
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The functionality of the system covers our needs and enhances our work, especially on the...
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The billing of the system needs to be improved. There is also some functionality that is not working...
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Based only on the price and our budget, I would maybe not buy the system again. For the...
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No one keeps all promises, but in general, the vendor has kept to what we agreed on. They have delivered....
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The vendor doesn’t avoid charging for every little thing. They sometimes charge for small things. If...
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InterSystems has enhanced their existing ticketing system. Everything is monitored, and escalations...
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The product is progressing, and InterSystems is improving every day. They have an excellent...
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InterSystems is one of my favorite vendors because they understand that not everything can be...
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The training from InterSystems wasn't very good. We tried to make our own materials to train our...
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We should improve the interface for the physician. We are planning to hire a consultant in the user...
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We would definitely buy TrakCare EPR again. We haven't viewed all the technology that the vendor...
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We have all the problems handled very well, but InterSystems has a platform to take care of the...
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One of the main reasons to change the hospital information system for us is we want to have one...
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The major concern and the major struggle that we are facing is that every organization has their own...
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We definitely had a tough time with InterSystems' implementation, and that is a normal process for...
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We are starting to discuss things and planning to enable the clinical pathways for our users....
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A few things are missing, according to the feedback I receive frequently from the users. The number...
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Based on our experience with InterSystems and our stakeholders, the most important thing is to get...
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There are a few areas where InterSystems actually needs to improve in terms of navigation for the...
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The vendor has something called TrakCare Advance where they put us on a certain stage and start...
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Our ROI for the next 5–10 years is missing. The vendor launched cloud services, and those are much...
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So far, things are going well. There is a lot of involvement from InterSystems, whether it is from...
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We evaluated InterSystems’ particular rating in four ways: (1) support, (2) adoption, (3) product...
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The challenge we are facing with operations and management is that InterSystems needs new things....
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We have huge involvement from our InterSystems account manager and from the country manager. They...
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After the implementation, there is a product life cycle to mature operations and processes. This is...
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We are talking about a lot of integration at this stage for things like a mobile lab and a patient...
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If InterSystems understands what they delivered in our last contract, the cost-benefit analysis, and...
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There are a lot of functionalities in InterSystems' software that are enabled for us, especially in...
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The implementation was a long journey because we had to get TrakCare EPR integrated with so many...
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InterSystems has a medical BI report that we don't like because it has a lot of bugs and doesn't...
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During the first few stages of the implementation, we could see some people not adjusting to the...
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When we first implemented the system, we were trained by the vendor under a train-the-trainer model....
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We started off with online content that the vendor gave us, but it was dated. We had to create a lot...
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I wouldn’t say the system is easy. Users have to get familiar with the functionalities and manage...
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I think the product is part of our long-term plans. In the long run, if we find a better solution...
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There was a period of time when we were supposed to have a rapid implementation. We couldn’t do that...
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The vendor's potential clients would benefit much more from better product promotion. The vendor...
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InterSystems’ client support is good when it comes to incidents in production. The support people...
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Sometimes, changes in the product are expensive, and the changes take too long or aren't able to...
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There is no way for us to contact the patient directly with the product, but there are many things...
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There are issues with InterSystems’ integration where a message will sometimes come in and out.
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The complaint I have heard the most about InterSystems' product is that it takes too many clicks to...
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The training for the implementation was fine, but InterSystems' training is sometimes difficult.
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We have multiple back-to-back systems. The solution is helping us easily integrate with other...
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The implementation cost for upgrades is huge, so we can't upgrade the system. We have some hesitancy...
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The vendor doesn't have any salespeople, so there is no push from their side until we ask for...
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This is a tough time for us. We have a lot of requirements, and a lot of new functionalities need to...
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I keep requesting more training. Either we aren't getting any new functionalities or we aren't...
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The pharmacy model is a bit limited. The vendor needs to improve and develop some applications for...
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We have an ROI. The software is good; there is no doubt about that. The product has a high value,...
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InterSystems had a better solution and approach than other vendors. InterSystems offers us a...
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One downfall is that TrakCare EPR lacks integrated validation and end-to-end testing. On the first...
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One of our biggest challenges for physicians is the number of clicks. Another vendor has different...
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For big organization chains in the United States, this solution may not be the best because those...
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Overall, our implementation went really well. We had a very short implementation cycle. We have a...
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Overall, we don't have any major roadblocks. However, there are times when we need some specific...
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The system's functionality is good. It supports our business, but it is missing certain...
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I would recommend that the vendor focus on smaller hospitals and clinics. They have a very mature...
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When the vendor does upgrades, there is a lack of communication. They send us a huge Excel file that...
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The vendor has a very well-structured integration platform. We have integrated the solution with...
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We have had some discussions with our account manager. There are a few things that were pretty good...
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We have an account manager from InterSystems. They support us, and they are pretty good. The...
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We have had some issues in the system for a long time. The vendor came forward and provided us with...
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TrakCare EPR is a mixed bag in terms of value. The vendor has a tier-one HIS, but they have no cloud...
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The TrackCare EPR product is not user friendly. From the back end, the system is quite difficult to...
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InterSystems is very interested in extra charges when we have a change request.
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In terms of TrakCare EPR being part of our long-term plans, we are not happy, but the investment...
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For TrakCare EPR, we got the proper training. InterSystems' integration engine is quite qualified.
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All vendors will show customers the strengths of their product initially. But once we go and get our...
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TrakCare EPR is not user friendly. For doctors and nurses, it isn't about the functionality. They...
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The product has its complications, and dealing with InterSystems' people for change requests is...
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InterSystems is very supportive of us. We are working with them in harmony because we have used...
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TrakCare EPR is good. Our users are familiar with the product. However, when we have to take a new...
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Some of our users complain about all of the clicks that it takes to reach the menus in the system...
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TrakCare EPR integrates well with different systems. The vendor integrates things for us whenever we...
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I cannot say that I would stick with the system if I had the chance for something better. If we...
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InterSystems is supposed to be giving training for our active staff members. Our staff members are...
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The functionality is not an issue. We are enabling a lot of features, so the functionality is fine,...
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The cost of the system is high because it is world renowned. If we look at the value of the system,...
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InterSystems is integrated with our other software. Because we have multiple integration...
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Overall, the system is good, particularly on the clinical side. The number of clicks and other...
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Our relationship with InterSystems is good. The leadership team is really customer-centric. The...
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The vendor could improve the product by way of analytics and AI. There is an analytics component,...
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The phone support people are available, so that is not an issue. The vendor is really good at being...
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What I like about InterSystems is that the architecture of the solution is definitely very simple to...
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What needs to improve is the vendor's consulting, implementation, and practice management. Those...
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InterSystems has expertise but not enough of it. They are definitely doing well and winning more...
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I wouldn’t say we get unexpected costs, but if there is a bill to be served, InterSystems will serve...
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We want proactive engagement; we want the vendor to talk about new functionality and features and...
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The client specifically wanted a tier-one vendor. In the tier-one classification, InterSystems and...
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The support people who I deal with are good. InterSystems is quite considerate about how they charge...
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We were very impressed with the demo and with the regression tests that we did during the...
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We have had a lot of issues that should not have been there in the first place. For example, the...
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When there are things that have not been resolved over a certain period of time or things that have...
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The project went very well up until the validation. The InterSystems team was available, and they...
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We have seen two sides to InterSystems. We have a new team in place, so the vendor has gone from...
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A strategic partnership has two aspects. Seeing the relationship beyond the revenue cycle is the...
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Part of the program reset that we did with InterSystems was letting them do what they were good at,...
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InterSystems should focus on the implementation. They have a very good design and build, but it is...
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InterSystems is doing alright. They are still quite transactional in nature, and they are still...
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InterSystems is too expensive. We are definitely nickel-and-dimed. If they were to have a sensible...
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When I took over the program, it was failing, and we were under pressure from higher powers to...
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I am relatively system agnostic. We had a quick look at all the other systems, and we came to the...
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Our users don't like TrakCare EPR, but it is a must-have. The product functionality will go up if...
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InterSystems needs to change the look of the product; it has a very old feel to it. Most of the...
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The hope with InterSystems, and I think they are headed in the right direction, is that they really...
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Sometimes InterSystems even charges us for changes they have to make because of regulatory...
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TrakCare EPR integrates really well with third-party solutions. It has great capabilities.
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InterSystems lacks a complete patient-journey perspective. They work in finals. Everything that was...
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The implementation team and the support team are letting us down. Clinically, there is a lot for the...
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I would like InterSystems to improve their release plan and their communication. InterSystems is...
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Training is a bit of a challenge. InterSystems has a lot of expertise in different modules, and...
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When we request official training for any new features, InterSystems provides proper guidance and...
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The TrakCare EPR system's usability does not compete with other technologies available on the...
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TrakCare EPR is a great system. We had issues with the support a few years back, but we gave...
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The implementation was okay. It wasn’t fantastic, and I am still disappointed with the vendor in...
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InterSystems just followed the standard implementation, and there was a lot of pain. They just...
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InterSystems has a new platform called IRIS, which has been out for a couple of years, but they...
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For the day-to-day things, InterSystems is supporting us when we have an incident. They have a...
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InterSystems does 24/7 monitoring, and we still tell them when the system is down. We tell them...
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The user interface design is clunky for things such as simple user colors and highlighting certain...
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If we don’t question InterSystems' pricing or how they do things and just take things at face value,...
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We pulled the medication management system out of the complex care areas; it just wouldn’t work. It...
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With parts of the product, people have no inclination to put medications in that should have been in...
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We have been integrating and sending information to InterSystems' client management system, and it...
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InterSystems is running a host of managed services for us. They had a significant power supply...
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We are connected to a lot of back-end systems through an integration engine that feeds TrakCare EPR,...
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When the system works, it is okay, and there are other areas in the hospital that are quite fine...
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We have sort of put all of our issues onto a bit of paper, and we have come back with various stages...
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We plan to launch a competitive tender in the coming months to determine whether we will switch our...
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We like the relationships with our partners at InterSystems. We have fears about the future of this...
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We are disappointed with the workflow for the office. The product is not fully complete there yet....
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Our requests that seem minor often require development with delays that take much too long. The...
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We are having issues with integrating various repositories. The missing data is the subject of an...
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