TrakCare EPR (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:24:52 PM and Model.EvProductId = 66362

Commentary Summary

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Neither
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User Commentary

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Manager

Functionality and Upgrades

Most of the application doesn't have the functionality to have direct end-to-end integration with...

Sep 2020
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Manager

Service and Support

InterSystems is ready to come up on devices in such a difficult situation. InterSystems is always...

Sep 2020
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Manager

Interfacing and Integration

The integration between TrakCare EPR, our PACS, and our telehealth solution is quite good because...

Sep 2020
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Manager

Functionality and Upgrades

InterSystems always barges in and then suggests changes. They have a version to release. Every...

Sep 2020
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Manager

Functionality and Upgrades

InterSystems lacks a new customized requirement from individual clients because they have a standard...

Sep 2020
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Director

Functionality and Upgrades

I hope that we will have this product for a long time because now we can use it. When I use the...

Aug 2020
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Director

Relationship

InterSystems should speak with doctors and nurses more. We need more of an exchange about...

Aug 2020
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Director

Functionality and Upgrades

We have problems with the system because it is not designed for treating children. The product's...

Aug 2020
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CEO/President

Relationship

I felt that the Ministry of Health in our country failed in the counting of the total deaths and...

Aug 2020
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CEO/President

Interfacing and Integration

We were attempting to connect a telehealth platform with our primary care setting in our region, but...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

I feel that TrakCare EPR has aggregated a great value in our organization, both clinically and...

Aug 2020
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CEO/President

Service and Support

In terms of service, proactive support from InterSystems is weak. I don’t see a lot of modifications...

Aug 2020
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CEO/President

Technology

InterSystems needs to do better in terms of technological advancements to enhance TrakCare EPR, such...

Aug 2020
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CEO/President

Service and Support

When TrakCare EPR was first implemented, physician adoption was very low. We received a lot of...

Aug 2020
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CEO/President

Interfacing and Integration

In terms of integration with other hospitals in our health system, we have to go through the cloud...

Aug 2020
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Director

Relationship

Our relationship with the vendor has improved over the last year. There is some way to go, but the...

Jul 2020
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Director

Service and Support

During the COVID-19 pandemic, the vendor has definitely stepped up and supported us very well....

Jul 2020
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Director

Other Observations & Comments

I think the vendor could better understand some of the health goals and opportunities throughout our...

Jul 2020
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Manager

Functionality and Upgrades

TrakCare EPR works well and is meeting our basic needs in all areas of our hospital from an...

Jun 2020
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Manager

Functionality and Upgrades

InterSystems needs to work a little bit on the ease of use, including the number of clicks. The...

Jun 2020
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Manager

Service and Support

The main support that InterSystems has given us during the COVID-19 pandemic has primarily been...

Jun 2020
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CIO

Other Observations & Comments

The usability of TrakCare is good. There are still efforts to be made on the exit liaison letter and...

Jun 2020
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CIO

Service and Support

I rate the support lower because there are too many different people to talk to. It is necessary to...

Jun 2020
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CIO

Relationship

I like the frank and direct exchanges that we have with InterSystems and that they listen to the...

Jun 2020
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CIO

Service and Support

They have a too compartmentalized operation (Incident Management, Evolution Management, Anomaly...

Jun 2020
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CIO

Other Observations & Comments

I would like to see InterSystems develop its implementation capability.

Jun 2020
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Director

Functionality and Upgrades

I have to say that I am very disappointed about how the InterSystems policy is mistaken for European...

Jun 2020
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Director

Relationship

We have submitted many of our concerns to InterSystems France over the past several years, but they...

Jun 2020
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Director

Relationship

Unfortunately, we haven't seen the vendor making changes when we voice our concerns. I have tried to...

Jun 2020
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Manager

Interfacing and Integration

We don’t have anything in terms of telehealth with InterSystems at this point. We have a third-party...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The tool helps us to maintain an electronic record of our patients that we can share across our...

Jun 2020
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Manager

Functionality and Upgrades

The system’s weakness is that it requires too many clicks. We have to open a lot of windows to get...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is working well at our organization. We are working to fully integrate the system across...

Jun 2020
 Helpful

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Manager

Relationship

Our relationship with the vendor is good. We used to have a direct relationship with their teams,...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor tends to charge us for every little thing. For example, if we want a small product...

Jun 2020
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Manager

Future Outlook

Changing vendors is very difficult. We have to go through a formal process in our health system. We...

Jun 2020
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Manager

Service and Support

The vendor’s overall technical support has improved and is meeting our needs just fine.

Jun 2020
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Manager

Service and Support

In terms of the pandemic, the vendor’s support with our organization has been great. For example,...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

InterSystems really needs to improve their overall output for statistical data and have better...

Jun 2020
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VP/Other Executive

Service and Support

The overall support from InterSystems during the global pandemic has been good. We needed to...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Our project with InterSystems is complex and has been going on for many years already. InterSystems...

Jun 2020
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VP/Other Executive

Implementation and Training

The implementation of TrakCare EPR did not include 100% of the processes needed to make the system...

Jun 2020
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VP/Other Executive

Relationship

I would say that the overall relationship with InterSystems has been good despite us not achieving...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We are in talks with InterSystems about the newer version of the TrakCare EPR product, and we have...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Among all of the current local, regional options, we understand that TrakCare EPR is the best system...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

TrakCare EPR is a very robust platform that provides good stability. It is rare to hear complaints...

Jun 2020
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Physician

Other Observations & Comments

We have gone very far regarding the parameterization and level of implementation requirements of...

Jun 2020
 Helpful

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Physician

Relationship

Our organization is small, and we have very easy access to InterSystems’ management team.

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

The global pandemic has hit us hard. Things are very complicated. However, InterSystems has been...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

When I raise my complaints, InterSystems doesn't respond to my issues and instead gives me the...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

One point of improvement is InterSystems' overall technical support. Oftentimes, the support...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

Overall, I think TrakCare EPR is a great tool and has strong functionality. It is a solution that...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

Our overall relationship with InterSystems is going well. However, I do feel that there is a strong...

Jun 2020
 Helpful

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Director

Service and Support

The global pandemic is very complicated in our country, but in general, InterSystems has been...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We really need the vendor to improve the bar code batches. We are unable to generate bar codes in...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The EMR from InterSystems is very good. The clinical modules are meeting our needs in terms of...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The overall TrakCare integration works well because it allows us to integrate automatically with...

Jun 2020
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Director

Future Outlook

InterSystems is an innovative vendor. However, we are still running on a previous version, so I am...

Jun 2020
 Helpful

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Director

Service and Support

The vendor's technical support meets our needs either via telephone or email. The support people are...

Jun 2020
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Director

Relationship

The person assigned to our organization is very reliable and quick to respond and often visits us in...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The vendor could improve by reducing the number of windows needed to be opened to see a patient's...

Jun 2020
 Helpful

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Director

Service and Support

The level of customer autonomy with TrakCare EPR is too low for a software package. The solution is...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The InterSystems Ensemble and InterSystems Caché technology is fair, but the TrakCare EPR layer is a...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

We like working with the medical professionals of InterSystems.

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

We don't like the vendor's lack of responsiveness to our requests, regardless of whether there is a...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

One of the things we like least about working with InterSystems is the post-update regressions.

May 2020
 Helpful

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Manager

Other Observations & Comments

We like the responsiveness that we get from the InterSystems team for our billing, and we like the...

May 2020
 Helpful

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Manager

Other Observations & Comments

The current target of the GHT regarding EMRs is unknown. Another hospital is using aging technology....

May 2020
 Helpful

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Physician

Service and Support

The thing we like the least about working with InterSystems is their lack of responsiveness,...

May 2020
 Helpful

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Physician

Functionality and Upgrades

We like that we can improve service practices by harmonizing our requirements and protocols through...

May 2020
 Helpful

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Director

Service and Support

One of our hospitals has a dedicated fever clinic during the pandemic period. InterSystems released...

May 2020
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Director

Future Outlook

I have no problem with the product whatsoever. Except for when it comes to the physician...

May 2020
 Helpful

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Director

Functionality and Upgrades

The only thing that is better in another vendor's solution is the physician documentation. If...

May 2020
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Director

Relationship

Clinically, InterSystems has most of what that we need, and we can add on as needed. If we ask for...

May 2020
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Director

Functionality and Upgrades

InterSystems could be better when it comes to our pharmacy module. There could be a bit more...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

There are new projects that come up from the business that we need to have, and one project includes...

May 2020
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Director

Interfacing and Integration

For implementations, there is a methodology to try and implement as soon as possible so that people...

May 2020
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Director

Implementation and Training

InterSystems doesn’t do training for us. We have an internal team that does our training. When we...

May 2020
 Helpful

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Director

Functionality and Upgrades

I definitely would recommend InterSystems because their product is a web-based application, and that...

May 2020
 Helpful

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Director

Interfacing and Integration

The vendor is using Ensemble, which is a robust integration engine. Our integration is really good...

May 2020
 Helpful

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Director

Service and Support

A concern with any EHR is that the vendor people who are skilled and who know our situation are...

May 2020
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Manager

Future Outlook

TrakCare EPR is a very good and robust system. If providers use TrakCare EPR at all, they get the...

May 2020
 Helpful

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Manager

Implementation and Training

Everything was wrong with our original implementation. InterSystems did not have direct contact with...

May 2020
 Helpful

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Manager

Implementation and Training

We visited an InterSystems office once or twice for training, but the quality of training that we...

May 2020
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Manager

Interfacing and Integration

We did an integration quite a while back, but we stopped the integration mostly because of the...

May 2020
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