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User Commentary

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Director

InterSystems' support and communication are better than they were last year. The vendor has helped...

Feb 2021
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Director

The new version of the solution isn't very different. Our favorite thing about the new version is...

Feb 2021
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Director

We have a problem with the vendor's strategy for lab integration because we have to pay an...

Feb 2021
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Director

Things have improved with the implementation and upgrades; things are better than we have seen in...

Dec 2020
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Director

There are often surprises, but on the whole, TrakCare EPR does work as promoted. The quality of the...

Dec 2020
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Director

Intersystems' immediate support is usually pretty good. The support has improved in terms of...

Dec 2020
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Director

There is a lot of lip service from the vendor, but there is not much in terms of actual delivery....

Dec 2020
(0)
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Director

There are a lot of tangible outcomes from TrakCare EPR. Each upgrade we have had and the work that...

Dec 2020
(0)
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Director

I wouldn’t recommend TrakCare EPR in isolation. I would be comparing it to alternatives. My...

Dec 2020
(0)
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Director

InterSystems has made efforts to support us during the COVID-19 crisis. They have applied certain...

Dec 2020
(0)
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Director

I like to think that in a few years’ time we’re only going to be using TrakCare for admin functions...

Dec 2020
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Director

A recurring theme has been that the support hasn’t been brilliant in terms of the support team's...

Dec 2020
(0)
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Director

InterSystems does not charge for every little thing, but with some things, there are hidden costs...

Dec 2020
(0)
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Director

The main issue we have with TrakCare EPR is the visuals. I want to do vital signs tracking. We want...

Dec 2020
(0)
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Director

As a chassis for basic PaaS functionality, TrakCare EPR is pretty solid. It never really crashes or...

Dec 2020
(0)
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Manager

We like the involvement of the teams that InterSystems has in the field. InterSystems' people listen...

Nov 2020
(0)
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Manager

InterSystems has worked with us on specific developments for our practice. There are still some...

Nov 2020
(0)
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Manager

Some functionalities, like the management of drugs and implantable medical devices, don't comply...

Nov 2020
(0)
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Physician

We use TrakCare EPR across the whole organization. The vendor does have a radiology module. There...

Nov 2020
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Physician

Our organization has a pretty heavy use of TrakCare EPR now. Throughout the whole institution, it is...

Nov 2020
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Physician

I am going to give the product's functionality a lower score, and that may come down to the user...

Nov 2020
(0)
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Physician

When it comes to the effectiveness of the implementation team, I do see the work that the people...

Nov 2020
(0)
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Physician

I would not recommend TrakCare EPR. I do not know as much about the EPR market as I know about other...

Nov 2020
(0)
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Physician

The integration is pretty good if we can get the vendor to actually do the integration for us. We...

Nov 2020
(0)
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CIO

Outcomes and deliverables are not the sole demand of the system's customers. Outcomes depend on what...

Nov 2020
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CIO

Throughout COVID-19, the vendor has been there when we have needed them. Their support hasn't really...

Nov 2020
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CIO

The initial training for TrakCare EPR was excellent. The ongoing training is more of a function of...

Nov 2020
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CIO

Quite often in a classroom environment or sales pitch, people see what they want to see. The reality...

Nov 2020
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CIO

The integration capabilities of TrakCare EPR are excellent. The real strength of the product is its...

Nov 2020
(0)
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CIO

We have been on a journey with TrakCare EPR. Configuring the solution to meet our needs has been an...

Nov 2020
(0)
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CIO

We have implemented a continuous ruling program in the product, and we have widespread integration....

Nov 2020
(0)
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CIO

The next major upgrade has what is affectionately known as responsive design. The platform was...

Nov 2020
(0)
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CIO

Without a doubt, TrakCare EPR is part of our long-term plans. I personally would purchase the system...

Nov 2020
(0)
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CMIO

The executive involvement from InterSystems is something that has significantly improved due to a...

Oct 2020
(0)
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CMIO

Through COVID-19, InterSystems provided very timely support to us when we required it. We have had...

Oct 2020
(0)
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CMIO

Knowing what I know, I would buy TrakCare EPR again. If I were given the same circumstance in terms...

Oct 2020
(0)
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CMIO

InterSystems keeps their promises, but not always in the timeframe that I expect. There have been...

Oct 2020
(0)
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CMIO

InterSystems is quite balanced in that they sometimes charge for things that I see as small and...

Oct 2020
(0)
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CMIO

There was overcommitment from InterSystems in terms of what they were trying to do in our country,...

Oct 2020
(0)
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CMIO

The training for TrakCare EPR has improved, but not very much. InterSystems has recruited people...

Oct 2020
(0)
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CMIO

Whenever we try to integrate TrakCare EPR, it seems to be fine. We haven’t completed all of our...

Oct 2020
(0)
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CMIO

Some of our users find TrakCare EPR very easy to use, particularly our clinical users. Our...

Oct 2020
(0)
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Physician

InterSystems easily charges us for every little thing.

Oct 2020
(0)
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Physician

We have had a lot of issues over the years with InterSystems. They haven't kept their promises, and...

Oct 2020
(0)
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Director

Our only concern with InterSystems is the cost of ownership. I have done multiple implementations in...

Oct 2020
(0)
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Director

We had multiple meetings with our management team to discuss our strategic road map and where...

Oct 2020
(0)
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Director

There are a lot of EMRs available. In terms of what we are paying, there are multiple options...

Oct 2020
(0)
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Director

Looking at the technical side of InterSystems, I would rather have an on-premises solution instead...

Oct 2020
(0)
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Director

Initially, InterSystems had a lot of issues. But their senior management accepted the challenges. I...

Oct 2020
(0)
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Director

InterSystems is keeping their promises, but they have limitations. InterSystems wants to implement...

Oct 2020
(0)
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Director

InterSystems is improving a lot, but they don’t have product control in our region. My concern is...

Oct 2020
(0)
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Manager

Most of the application doesn't have the functionality to have direct end-to-end integration with...

Sep 2020
(0)
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Manager

InterSystems is ready to come up on devices in such a difficult situation. InterSystems is always...

Sep 2020
(0)
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Manager

The integration between TrakCare EPR, our PACS, and our telehealth solution is quite good because...

Sep 2020
(0)
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Manager

InterSystems always barges in and then suggests changes. They have a version to release. Every...

Sep 2020
(0)
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Manager

InterSystems lacks a new customized requirement from individual clients because they have a standard...

Sep 2020
(0)
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Director

I hope that we will have this product for a long time because now we can use it. When I use the...

Aug 2020
(0)
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Director

InterSystems should speak with doctors and nurses more. We need more of an exchange about...

Aug 2020
(0)
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Director

We have problems with the system because it is not designed for treating children. The product's...

Aug 2020
(0)
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CEO/President

I felt that the Ministry of Health in our country failed in the counting of the total deaths and...

Aug 2020
(0)
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CEO/President

We were attempting to connect a telehealth platform with our primary care setting in our region, but...

Aug 2020
(0)
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CEO/President

I feel that TrakCare EPR has aggregated a great value in our organization, both clinically and...

Aug 2020
(0)
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CEO/President

In terms of service, proactive support from InterSystems is weak. I don’t see a lot of modifications...

Aug 2020
(0)
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CEO/President

InterSystems needs to do better in terms of technological advancements to enhance TrakCare EPR, such...

Aug 2020
(0)
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CEO/President

When TrakCare EPR was first implemented, physician adoption was very low. We received a lot of...

Aug 2020
(0)
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CEO/President

In terms of integration with other hospitals in our health system, we have to go through the cloud...

Aug 2020
(0)
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Director

Our relationship with the vendor has improved over the last year. There is some way to go, but the...

Jul 2020
(0)
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Director

During the COVID-19 pandemic, the vendor has definitely stepped up and supported us very well....

Jul 2020
(0)
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Director

I think the vendor could better understand some of the health goals and opportunities throughout our...

Jul 2020
(0)
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Manager

TrakCare EPR works well and is meeting our basic needs in all areas of our hospital from an...

Jun 2020
(0)
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Manager

InterSystems needs to work a little bit on the ease of use, including the number of clicks. The...

Jun 2020
(0)
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Manager

The main support that InterSystems has given us during the COVID-19 pandemic has primarily been...

Jun 2020
(0)
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CIO

The usability of TrakCare is good. There are still efforts to be made on the exit liaison letter and...

Jun 2020
(0)
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CIO

I rate the support lower because there are too many different people to talk to. It is necessary to...

Jun 2020
(0)
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CIO

I like the frank and direct exchanges that we have with InterSystems and that they listen to the...

Jun 2020
(0)
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CIO

They have a too compartmentalized operation (Incident Management, Evolution Management, Anomaly...

Jun 2020
(0)
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CIO

I would like to see InterSystems develop its implementation capability.

Jun 2020
(0)
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Director

I have to say that I am very disappointed about how the InterSystems policy is mistaken for European...

Jun 2020
(0)
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Director

We have submitted many of our concerns to InterSystems France over the past several years, but they...

Jun 2020
(0)
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Director

Unfortunately, we haven't seen the vendor making changes when we voice our concerns. I have tried to...

Jun 2020
(0)
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Manager

We don’t have anything in terms of telehealth with InterSystems at this point. We have a third-party...

Jun 2020
(0)
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Manager

The tool helps us to maintain an electronic record of our patients that we can share across our...

Jun 2020
(0)
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Manager

The system’s weakness is that it requires too many clicks. We have to open a lot of windows to get...

Jun 2020
(0)
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Manager

The system is working well at our organization. We are working to fully integrate the system across...

Jun 2020
(0)
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Manager

Our relationship with the vendor is good. We used to have a direct relationship with their teams,...

Jun 2020
(0)
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Manager

The vendor tends to charge us for every little thing. For example, if we want a small product...

Jun 2020
(0)
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Manager

Changing vendors is very difficult. We have to go through a formal process in our health system. We...

Jun 2020
(0)
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Manager

The vendor’s overall technical support has improved and is meeting our needs just fine.

Jun 2020
(0)
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Manager

In terms of the pandemic, the vendor’s support with our organization has been great. For example,...

Jun 2020
(0)
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VP/Other Executive

InterSystems really needs to improve their overall output for statistical data and have better...

Jun 2020
(0)
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VP/Other Executive

The overall support from InterSystems during the global pandemic has been good. We needed to...

Jun 2020
(0)
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Director

Our project with InterSystems is complex and has been going on for many years already. InterSystems...

Jun 2020
(0)
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VP/Other Executive

The implementation of TrakCare EPR did not include 100% of the processes needed to make the system...

Jun 2020
(0)
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VP/Other Executive

I would say that the overall relationship with InterSystems has been good despite us not achieving...

Jun 2020
(0)
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VP/Other Executive

We are in talks with InterSystems about the newer version of the TrakCare EPR product, and we have...

Jun 2020
(0)
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VP/Other Executive

Among all of the current local, regional options, we understand that TrakCare EPR is the best system...

Jun 2020
(0)
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VP/Other Executive

TrakCare EPR is a very robust platform that provides good stability. It is rare to hear complaints...

Jun 2020
(0)
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Physician

We have gone very far regarding the parameterization and level of implementation requirements of...

Jun 2020
(0)
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Physician

Our organization is small, and we have very easy access to InterSystems’ management team.

Jun 2020
(0)
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Analyst/Coordinator

The global pandemic has hit us hard. Things are very complicated. However, InterSystems has been...

Jun 2020
(0)
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Analyst/Coordinator

When I raise my complaints, InterSystems doesn't respond to my issues and instead gives me the...

Jun 2020
(0)
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Analyst/Coordinator

One point of improvement is InterSystems' overall technical support. Oftentimes, the support...

Jun 2020
(0)
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Analyst/Coordinator

Overall, I think TrakCare EPR is a great tool and has strong functionality. It is a solution that...

Jun 2020
(0)
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Analyst/Coordinator

Our overall relationship with InterSystems is going well. However, I do feel that there is a strong...

Jun 2020
(0)
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Director

The global pandemic is very complicated in our country, but in general, InterSystems has been...

Jun 2020
(0)
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Director

We really need the vendor to improve the bar code batches. We are unable to generate bar codes in...

Jun 2020
(0)
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Director

The EMR from InterSystems is very good. The clinical modules are meeting our needs in terms of...

Jun 2020
(0)
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Director

The overall TrakCare integration works well because it allows us to integrate automatically with...

Jun 2020
(0)
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Director

InterSystems is an innovative vendor. However, we are still running on a previous version, so I am...

Jun 2020
(0)
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Director

The vendor's technical support meets our needs either via telephone or email. The support people are...

Jun 2020
(0)
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Director

The person assigned to our organization is very reliable and quick to respond and often visits us in...

Jun 2020
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Director

The vendor could improve by reducing the number of windows needed to be opened to see a patient's...

Jun 2020
(0)
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Director

The level of customer autonomy with TrakCare EPR is too low for a software package. The solution is...

Jun 2020
(0)
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Director

The InterSystems Ensemble and InterSystems Caché technology is fair, but the TrakCare EPR layer is a...

May 2020
(0)
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Analyst/Coordinator

We like working with the medical professionals of InterSystems.

May 2020
(0)
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Analyst/Coordinator

We don't like the vendor's lack of responsiveness to our requests, regardless of whether there is a...

May 2020
(0)
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Analyst/Coordinator

One of the things we like least about working with InterSystems is the post-update regressions.

May 2020
(0)
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Manager

We like the responsiveness that we get from the InterSystems team for our billing, and we like the...

May 2020
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Manager

The current target of the GHT regarding EMRs is unknown. Another hospital is using aging technology....

May 2020
(0)
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Physician

The thing we like the least about working with InterSystems is their lack of responsiveness,...

May 2020
(0)
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Physician

We like that we can improve service practices by harmonizing our requirements and protocols through...

May 2020
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Director

One of our hospitals has a dedicated fever clinic during the pandemic period. InterSystems released...

May 2020
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Director

I have no problem with the product whatsoever. Except for when it comes to the physician...

May 2020
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Director

The only thing that is better in another vendor's solution is the physician documentation. If...

May 2020
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Director

Clinically, InterSystems has most of what that we need, and we can add on as needed. If we ask for...

May 2020
(1)
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Director

InterSystems could be better when it comes to our pharmacy module. There could be a bit more...

May 2020
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Director

There are new projects that come up from the business that we need to have, and one project includes...

May 2020
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Director

For implementations, there is a methodology to try and implement as soon as possible so that people...

May 2020
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Director

InterSystems doesn’t do training for us. We have an internal team that does our training. When we...

May 2020
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Director

I definitely would recommend InterSystems because their product is a web-based application, and that...

May 2020
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Director

The vendor is using Ensemble, which is a robust integration engine. Our integration is really good...

May 2020
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Director

A concern with any EHR is that the vendor people who are skilled and who know our situation are...

May 2020
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Manager

TrakCare EPR is a very good and robust system. If providers use TrakCare EPR at all, they get the...

May 2020
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Manager

Everything was wrong with our original implementation. InterSystems did not have direct contact with...

May 2020
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Manager

We visited an InterSystems office once or twice for training, but the quality of training that we...

May 2020
(0)
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Manager

We did an integration quite a while back, but we stopped the integration mostly because of the...

May 2020
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Manager

In terms of infection control, we haven’t heard anything from InterSystems since COVID-19 hit, but...

May 2020
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Manager

For the past couple of years, InterSystems has not been that close with us. That is because we...

May 2020
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Manager

Our main concern with TrakCare EPR was the mobility. The older version of TrakCare EPR that we have...

May 2020
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Manager

My suggestion is that any providers that are looking at the software available in the market should...

May 2020
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CIO

With TrakCare EPR, the things we like the most are the functionality and the speed of the system and...

Apr 2020
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CIO

InterSystems keeps 95% of their promises, and they don't charge us for every little thing. Since the...

Apr 2020
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CIO

We discovered that one of our staff members might have had COVID-19, so everyone was wondering how...

Apr 2020
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CEO/President

InterSystems hasn’t delivered new and better technology to us, but the vendor appears to be very...

Apr 2020
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CEO/President

InterSystems has attempted to engage at a high level around where their system is going. The vendor...

Apr 2020
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CEO/President

The issue with TrakCare EPR around interoperability is whether the vendor can deliver...

Apr 2020
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CEO/President

The general consensus about the system has been negative. But that is not unusual for most clinical...

Apr 2020
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CEO/President

TrakCare EPR just sits there. Part of that has to do with the version we are on and the ability to...

Apr 2020
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