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TrakCare EPR (Non-US)
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Subject Expert
Everton Santos
Research Director
Commentary Summary
User Commentary
Manager
The major concern and the major struggle that we are facing is that every organization has their own...
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Manager
We definitely had a tough time with InterSystems' implementation, and that is a normal process for...
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Manager
We are starting to discuss things and planning to enable the clinical pathways for our users....
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Manager
A few things are missing, according to the feedback I receive frequently from the users. The number...
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Manager
Based on our experience with InterSystems and our stakeholders, the most important thing is to get...
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Manager
There are a few areas where InterSystems actually needs to improve in terms of navigation for the...
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Manager
The vendor has something called TrakCare Advance where they put us on a certain stage and start...
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Manager
Our ROI for the next 5–10 years is missing. The vendor launched cloud services, and those are much...
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Manager
So far, things are going well. There is a lot of involvement from InterSystems, whether it is from...
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Manager
We evaluated InterSystems’ particular rating in four ways: (1) support, (2) adoption, (3) product...
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Manager
The challenge we are facing with operations and management is that InterSystems needs new things....
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Manager
We have huge involvement from our InterSystems account manager and from the country manager. They...
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Manager
After the implementation, there is a product life cycle to mature operations and processes. This is...
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Manager
We are talking about a lot of integration at this stage for things like a mobile lab and a patient...
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Manager
If InterSystems understands what they delivered in our last contract, the cost-benefit analysis, and...
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Manager
There are a lot of functionalities in InterSystems' software that are enabled for us, especially in...
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CIO
The implementation was a long journey because we had to get TrakCare EPR integrated with so many...
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CIO
InterSystems has a medical BI report that we don't like because it has a lot of bugs and doesn't...
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Manager
During the first few stages of the implementation, we could see some people not adjusting to the...
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Manager
When we first implemented the system, we were trained by the vendor under a train-the-trainer model....
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Manager
We started off with online content that the vendor gave us, but it was dated. We had to create a lot...
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Manager
I wouldn’t say the system is easy. Users have to get familiar with the functionalities and manage...
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Manager
I think the product is part of our long-term plans. In the long run, if we find a better solution...
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Manager
There was a period of time when we were supposed to have a rapid implementation. We couldn’t do that...
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Manager
The vendor's potential clients would benefit much more from better product promotion. The vendor...
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Manager
InterSystems’ client support is good when it comes to incidents in production. The support people...
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Manager
Sometimes, changes in the product are expensive, and the changes take too long or aren't able to...
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Manager
There is no way for us to contact the patient directly with the product, but there are many things...
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Manager
There are issues with InterSystems’ integration where a message will sometimes come in and out.
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Manager
The complaint I have heard the most about InterSystems' product is that it takes too many clicks to...
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Manager
The training for the implementation was fine, but InterSystems' training is sometimes difficult.
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Manager
We have multiple back-to-back systems. The solution is helping us easily integrate with other...
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Manager
The implementation cost for upgrades is huge, so we can't upgrade the system. We have some hesitancy...
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Manager
The vendor doesn't have any salespeople, so there is no push from their side until we ask for...
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Manager
This is a tough time for us. We have a lot of requirements, and a lot of new functionalities need to...
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Manager
I keep requesting more training. Either we aren't getting any new functionalities or we aren't...
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Manager
The pharmacy model is a bit limited. The vendor needs to improve and develop some applications for...
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Manager
We have an ROI. The software is good; there is no doubt about that. The product has a high value,...
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CIO
InterSystems had a better solution and approach than other vendors. InterSystems offers us a...
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CIO
One downfall is that TrakCare EPR lacks integrated validation and end-to-end testing. On the first...
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CIO
One of our biggest challenges for physicians is the number of clicks. Another vendor has different...
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CIO
For big organization chains in the United States, this solution may not be the best because those...
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CIO
Overall, our implementation went really well. We had a very short implementation cycle. We have a...
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VP/Other Executive
Overall, we don't have any major roadblocks. However, there are times when we need some specific...
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VP/Other Executive
The system's functionality is good. It supports our business, but it is missing certain...
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VP/Other Executive
I would recommend that the vendor focus on smaller hospitals and clinics. They have a very mature...
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VP/Other Executive
When the vendor does upgrades, there is a lack of communication. They send us a huge Excel file that...
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VP/Other Executive
The vendor has a very well-structured integration platform. We have integrated the solution with...
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VP/Other Executive
We have had some discussions with our account manager. There are a few things that were pretty good...
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VP/Other Executive
We have an account manager from InterSystems. They support us, and they are pretty good. The...
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VP/Other Executive
We have had some issues in the system for a long time. The vendor came forward and provided us with...
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VP/Other Executive
TrakCare EPR is a mixed bag in terms of value. The vendor has a tier-one HIS, but they have no cloud...
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Manager
The TrackCare EPR product is not user friendly. From the back end, the system is quite difficult to...
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Manager
InterSystems is very interested in extra charges when we have a change request.
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Manager
In terms of TrakCare EPR being part of our long-term plans, we are not happy, but the investment...
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Manager
For TrakCare EPR, we got the proper training. InterSystems' integration engine is quite qualified.
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Manager
All vendors will show customers the strengths of their product initially. But once we go and get our...
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Manager
TrakCare EPR is not user friendly. For doctors and nurses, it isn't about the functionality. They...
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Manager
The product has its complications, and dealing with InterSystems' people for change requests is...
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CIO
InterSystems is very supportive of us. We are working with them in harmony because we have used...
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CIO
TrakCare EPR is good. Our users are familiar with the product. However, when we have to take a new...
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CIO
Some of our users complain about all of the clicks that it takes to reach the menus in the system...
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CIO
TrakCare EPR integrates well with different systems. The vendor integrates things for us whenever we...
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CIO
I cannot say that I would stick with the system if I had the chance for something better. If we...
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CIO
InterSystems is supposed to be giving training for our active staff members. Our staff members are...
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Director
The functionality is not an issue. We are enabling a lot of features, so the functionality is fine,...
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Director
The cost of the system is high because it is world renowned. If we look at the value of the system,...
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Director
InterSystems is integrated with our other software. Because we have multiple integration...
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Director
Overall, the system is good, particularly on the clinical side. The number of clicks and other...
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Director
Our relationship with InterSystems is good. The leadership team is really customer-centric. The...
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Director
The vendor could improve the product by way of analytics and AI. There is an analytics component,...
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Director
The phone support people are available, so that is not an issue. The vendor is really good at being...
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CIO
What I like about InterSystems is that the architecture of the solution is definitely very simple to...
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CIO
What needs to improve is the vendor's consulting, implementation, and practice management. Those...
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CIO
InterSystems has expertise but not enough of it. They are definitely doing well and winning more...
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CIO
I wouldn’t say we get unexpected costs, but if there is a bill to be served, InterSystems will serve...
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CIO
We want proactive engagement; we want the vendor to talk about new functionality and features and...
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Manager
The client specifically wanted a tier-one vendor. In the tier-one classification, InterSystems and...
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Manager
The support people who I deal with are good. InterSystems is quite considerate about how they charge...
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Manager
We were very impressed with the demo and with the regression tests that we did during the...
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Manager
We have had a lot of issues that should not have been there in the first place. For example, the...
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Manager
When there are things that have not been resolved over a certain period of time or things that have...
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Manager
The project went very well up until the validation. The InterSystems team was available, and they...
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Director
We have seen two sides to InterSystems. We have a new team in place, so the vendor has gone from...
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Director
A strategic partnership has two aspects. Seeing the relationship beyond the revenue cycle is the...
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Director
Part of the program reset that we did with InterSystems was letting them do what they were good at,...
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Director
InterSystems should focus on the implementation. They have a very good design and build, but it is...
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Director
InterSystems is doing alright. They are still quite transactional in nature, and they are still...
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Director
InterSystems is too expensive. We are definitely nickel-and-dimed. If they were to have a sensible...
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Director
When I took over the program, it was failing, and we were under pressure from higher powers to...
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Director
I am relatively system agnostic. We had a quick look at all the other systems, and we came to the...
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Director
Our users don't like TrakCare EPR, but it is a must-have. The product functionality will go up if...
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Director
InterSystems needs to change the look of the product; it has a very old feel to it. Most of the...
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Director
The hope with InterSystems, and I think they are headed in the right direction, is that they really...
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Director
Sometimes InterSystems even charges us for changes they have to make because of regulatory...
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Director
TrakCare EPR integrates really well with third-party solutions. It has great capabilities.
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Director
InterSystems lacks a complete patient-journey perspective. They work in finals. Everything that was...
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Director
The implementation team and the support team are letting us down. Clinically, there is a lot for the...
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Manager
I would like InterSystems to improve their release plan and their communication. InterSystems is...
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Manager
Training is a bit of a challenge. InterSystems has a lot of expertise in different modules, and...
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Manager
When we request official training for any new features, InterSystems provides proper guidance and...
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Manager
The TrakCare EPR system's usability does not compete with other technologies available on the...
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Manager
TrakCare EPR is a great system. We had issues with the support a few years back, but we gave...
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CIO
The implementation was okay. It wasn’t fantastic, and I am still disappointed with the vendor in...
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CIO
InterSystems just followed the standard implementation, and there was a lot of pain. They just...
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CIO
InterSystems has a new platform called IRIS, which has been out for a couple of years, but they...
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CIO
For the day-to-day things, InterSystems is supporting us when we have an incident. They have a...
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CIO
InterSystems does 24/7 monitoring, and we still tell them when the system is down. We tell them...
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CIO
The user interface design is clunky for things such as simple user colors and highlighting certain...
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CIO
If we don’t question InterSystems' pricing or how they do things and just take things at face value,...
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CIO
We pulled the medication management system out of the complex care areas; it just wouldn’t work. It...
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CIO
With parts of the product, people have no inclination to put medications in that should have been in...
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CIO
We have been integrating and sending information to InterSystems' client management system, and it...
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CIO
InterSystems is running a host of managed services for us. They had a significant power supply...
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CIO
We are connected to a lot of back-end systems through an integration engine that feeds TrakCare EPR,...
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CIO
When the system works, it is okay, and there are other areas in the hospital that are quite fine...
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CIO
We have sort of put all of our issues onto a bit of paper, and we have come back with various stages...
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CIO
We plan to launch a competitive tender in the coming months to determine whether we will switch our...
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Director
We like the relationships with our partners at InterSystems. We have fears about the future of this...
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Director
We are disappointed with the workflow for the office. The product is not fully complete there yet....
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Director
Our requests that seem minor often require development with delays that take much too long. The...
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Director
We are having issues with integrating various repositories. The missing data is the subject of an...
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Director
InterSystems has a great team, and they support their customers well. I don't have anything negative...
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Director
TrakCare EPR is easy to use and configure. We like that it allows us to manage all phases of...
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CIO
We like InterSystems' ability to listen. Their solution is expensive, but we pay for quality.
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Director
We have really liked the personal proactivity of the InterSystems' team, particularly during...
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Director
We like the strength and performance of core TrakCare EPR components, like IRIS and Healthshare. The...
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Director
We have concerns with the privacy practices of InterSystems and would like to see the vendor...
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Director
InterSystems has no plan in place for teaching and empowering us about configuration and development...
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Director
There is a lack of a component for accepting cash payments during patient checkouts. The scheduling...
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Manager
We have received good support from InterSystems. Their productivity is high. The vendor's support is...
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Manager
TrakCare EPR is a really good, stable product. It has most of the functionality that we require. We...
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Manager
InterSystems is working on technology and trying to develop new things. Their pace may be a little...
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Manager
InterSystems' executive involvement depends on the way that we bring things to them. We have an...
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Manager
Whenever InterSystems has a new solution available, they provide us with the release notes. They...
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Manager
I would definitely recommend TrakCare EPR to other hospitals because it is stable and has everything...
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Director
We have a reasonable support and maintenance contract. The vendor tends to be flexible with charges.
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Manager
We appreciate that we have a system that is integrated with most of the software in the hospital....
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Director
Whether we receive executive involvement from InterSystems depends on what counts as an executive,...
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Director
TrakCare EPR could be much more agile, and the vendor could be more responsive about coming to...
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Director
TrakCare EPR is a high-end product. We have a long-term commitment to it. We haven't had any major...
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Manager
InterSystems doesn't perform well with enhancements, but they promise to enhance the system. They...
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Manager
InterSystems tries to charge for everything until we delve into negotiations. They are hard to...
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Analyst/Coordinator
TrakCare is part of our long-term plans, but we would not buy it again if we were to start over for...
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Director
In terms of COVID-19, the support was excellent. There were things that we needed immediately, and...
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Director
TrakCare EPR is expensive for us. There are small charges here and there, and that is something that...
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Director
In terms of support, I would tell InterSystems to try to see what is a problem for the customer and...
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Director
InterSystems started off really systematically. We had a set protocol for how to implement and get...
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Director
At the moment, TrakCare EPR is the only EPR that we are comfortable with. We looked at another...
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Director
InterSystems keeps most of their promises. Sometimes, there are delays on InterSystems' side, but...
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Director
We have a very good working relationship with InterSystems. We have been working with them for a...
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Director
We are looking to upgrade the product, and our future satisfaction depends on how that upgrade goes....
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Director
We hear quite often that TrakCare EPR is clunky. It can take a lot of clicks to go through quite a...
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Director
InterSystems' upgrades could be faster, easier, and cheaper. They are quite time consuming, resource...
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Physician
I like the fact that TrakCare EPR is one system instead of a lot of interfaced systems. That means...
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Physician
TrakCare EPR could be more intuitive. We are on its old user interface. It can be difficult for our...
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Director
Recently, InterSystems took it upon themselves to change their hierarchy in our region. Now, we have...
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Director
Using KLAS' customer feedback, InterSystems saw that their highest customer satisfaction was from a...
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Director
TrakCare EPR is pretty robust, but InterSystems' service lets the system down. InterSystems has...
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Director
We engaged with InterSystems for scheduling vaccinations. We implemented some changes and bought a...
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Director
InterSystems used to charge for every little thing, but they do that less now. For example, the...
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Director
InterSystems' upgrade services have historically been one of the weakest links, but things may be...
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Director
We drive a lot of benefit from TrakCare EPR, but that is because of my team's and my effort, and...
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Director
My likeliness to recommend InterSystems to a friend would depend on how professional I was being. My...
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Director
After a contract extension and additional agreements, InterSystems brought extra people on board....
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Manager
In general, the system is a good, stable system. There are a few issues here and there and some...
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Manager
As we invest a lot of money into the system, it is actually easy. We are planning to continue with...
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Manager
Whenever InterSystems delivers any new functionality, their QA process seems to be flawed. They...
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CIO
The support has been much better than it was last year. InterSystems has a new support manager. In...
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CIO
We have some challenges with billing in the system. For some of the regulations that we have, we...
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CIO
Sometimes InterSystems adds extra charges to our bill, and we have to negotiate with them. The...
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Manager
InterSystems' people seem to constantly change roles within their organization. We may have a...
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Manager
The upgrades to TrakCare EPR that we have delivered so far have been well received. Those upgrades...
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Manager
My organization is heavily paper based at the moment. We hope that TrakCare EPR will soon have...
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Manager
InterSystems does a fair amount of work to advertise the system's new functionality. They recently...
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Manager
When it comes to the quality of our communication with the vendor, we have had challenges. When I...
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Manager
A number of people seem to move internally in InterSystems, but I do have a slight concern about...
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Manager
InterSystems keeps their promises, but they sometimes need a bit of encouragement. The vendor's...
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Manager
It is unclear what is and isn't chargeable within our contract with InterSystems. I have found...
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Manager
The feedback that we have received about InterSystems' training has generally been very positive....
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Manager
TrakCare EPR's integration is getting a lot better. We are very happy with it. Once we got over the...
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Manager
Sometimes, especially for change requests or some modifications, the price is high comparatively....
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Manager
When the vendor tries to fix something or enhance some workflow, they have the ability to change...
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Manager
There are some things we can expect to help in the future. We want the vendor to stay focused on...
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Manager
TrakCare EPR is a good application. It has a lot of good functionality, but its usefulness depends...
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Manager
We have not gone through any major upgrades, but we have implemented multiple releases. Those are...
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Manager
I would say that InterSystems' training is below par. I would like to see the vendor be a bit more...
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Manager
Our main challenge with interoperability is InterSystems' inability to connect their two main...
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Director
We have a degree of excitement about the product and the product suite. We have managed to hold onto...
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Director
There is a difference between the current user profile within our facility and another profile that...
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Director
InterSystems is pretty integral to all that we are doing. Part of the challenge is the widespread...
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Director
In terms of the vendor keeping promises, everything comes back to the client base within our region...
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Director
There is growing evidence that the national COVID-19 response applications are being built in some...
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Director
One strength of the system is its reliability. It has a user interface that has been consistent over...
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Director
In terms of weaknesses in the product, a lot are related to data capture and moving to EPR...
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Director
There are a few things that are important for our digital journey. One is our organization's...
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Director
I would like to see fewer products in use by end users. The products are also capable of doing more...
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VP/Other Executive
We did an upgrade recently, and that went like a dream. Previously, upgrades were an absolute...
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VP/Other Executive
The vendor executive involvement has been excellent. I have full support from InterSystems. They...
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Manager
We are actually more impressed than we have been in the past. We have a good working relationship...
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Director
We have a fairly open working relationship with InterSystems, and we have let them know the good...
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Director
With the day-to-day general system support, it sometimes lacks focus. We sometimes have to wait a...
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Director
When we make a change request in the system, it can take a very long time to actually come through...
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Manager
InterSystems is going to support us and our customers better. The vendor is more responsive to our...
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Manager
The vendor could strengthen their abilities to help us strategize. We have been having some...
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VP/Other Executive
We are implementing a change program aligned to our business. The change program was probably 60% us...
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VP/Other Executive
The product is fine. We have done our due diligence with it, and we believe it will do what we want...
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Director
We have taken the approach that if TrakCare EPR can do something, we let the system do it. For us,...
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Director
We are looking at adopting some handheld devices to help the nursing staff record things like basic...
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Director
We have started using one of InterSystems' newer programs, and that has gone exceptionally well. We...
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Director
The content of InterSystems' training is alright, but we haven't actually received very much...
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Director
Hopefully, our satisfaction will go up in the future. A lot is going to depend on both us and the...
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Manager
In the past, TrakCare EPR has been difficult to customize. It is not an out-of-the-box solution. We...
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Manager
Lately, we haven't had many performance issues with TrakCare EPR. Some parts of the program can work...
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Manager
InterSystems biggest strength is that they have literally been there for us 24/7 to help resolve...
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Manager
I would encourage InterSystems to make sure that they have the resources necessary to meet the local...
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Director
The speed of change can be slow for InterSystems. They need to work on being more proactive. The...
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CMIO
The integration with other systems is good. InterSystems is a market leader, and they do very well.
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CMIO
The support has gradually gotten better and better every year. At the moment, the support is very...
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CMIO
When we went live, my opinion of TrakCare EPR was different. Like with most EPRs, maturity and...
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CMIO
The outpatient module in TrakCare EPR doesn't work very well for us because there is a lot of focus...
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Manager
We plan to do some major patching on TrakCare EPR, and I am hoping that the patches will bring big improvements....
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Manager
InterSystems' training is poor. I wouldn't even call it training; we just do high-level demos.
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Manager
We sometimes wait years for new technology. That is not an exaggeration; it takes a long time for a...
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Manager
I think I would recommend TrakCare EPR, but it is a very complex system, and it could actually be...
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Manager
There have been changes to the product and the organization's support for new development and core...
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Manager
One of the vendor's biggest challenges is working with boards to make the most out of the product....
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Nurse
A stumbling point for TrakCare EPR was that it doesn't have any system for business continuity with...
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Nurse
Over the years as the system has developed, the ability to change it has improved. Sometimes when...
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Nurse
InterSystems doesn't always keep their promises. We were shown the best parts of the system, and...
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Nurse
The vendor’s management structure and interactions with us have changed over the last year. We had...
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Nurse
Integration is one thing we are having a few issues with right now. When we try to upload electronic...
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Nurse
There are a few improvements that could be made to the front end of TrakCare EPR to make it more...
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Nurse
Our program leads interact with the vendor at the executive level. I have been in meetings with the...
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Nurse
TrakCare EPR does drive tangible outcomes. If a friend of mine had a blank check to write for a...
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Nurse
We are using TrakCare EPR alone for some areas, such as labs, referrals, and communication between...
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Nurse
This year, InterSystems changed the icons in TrakCare EPR so that there is actually a COVID-19 icon....
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Manager
Some of the executive managers are contactable and personable. Our personal relationships with...
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Manager
InterSystems has recently undergone a restructure, and the flexibility and partnership we had with...
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