MatrixCare (Senior Living) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CIO

Relationship

We never have meetings with MatrixCare’s executives. We do have a dedicated account manager, and...

Jun 2024
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CIO

Operations

It costs quite a bit more for MatrixCare’s team to do extensive training, so they prefer to have a...

Jun 2024
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Manager

Operations

MatrixCare is not the most user-friendly, intuitive system, but once the user figures out what it...

Apr 2024
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Manager

Relationship, Product

MatrixCare has a help feature built in where we can search to try to get screenshots of how to do...

Apr 2024
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Manager

Product

When we are entering a provider’s order, there are multiple headings that we can put the order...

Apr 2024
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Manager

Relationship

I have interacted with the support desk people a couple of times with some issues. They were...

Apr 2024
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Manager

Relationship, Product

It would be helpful if MatrixCare had a special alert box or something that would pop up when we...

Apr 2024
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Director

Product

MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...

Jan 2024
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Director

Product

MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...

Jan 2024
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Director

Relationship

Our relationship with MatrixCare is really good. I haven't had any difficulties with the vendor, and...

Dec 2023
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Director

Operations, Product

MatrixCare's system is nice and easy to maneuver in and set up. We can add our residents to it and...

Dec 2023
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COO

Product

We would like to see MatrixCare improve on what could be transferred between their systems. We use...

Nov 2023
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COO

Product

MatrixCare is still missing the budgeting portion of their system. They have a section for that, and...

Nov 2023
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COO

Operations, Product

The system's ease of use depends on the end user. The parts of the system that don't talk very well...

Nov 2023
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COO

Loyalty

We have no plans to leave MatrixCare. Before getting into its eMAR, health records, and care...

Nov 2023
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COO

Relationship

Unfortunately, it can sometimes be hard to get in touch with MatrixCare's people, even though we...

Nov 2023
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COO

Product

One of MatrixCare's strengths is the variety of what it can accomplish, even though it will...

Nov 2023
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COO

Relationship

MatrixCare is small enough so that when we call them, they hear our concern, and they jump on it.

Jun 2023
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COO

Value

Every integration with MatrixCare is an additional cost. Every change is an additional cost. And...

Jun 2023
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