Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Some of the back-end pieces in MatrixCare are complicated, and oftentimes when making changes in the...
Login or Create an Account to see details.
Operations
I would like to see MatrixCare offer more training. There really isn't a lot. I know we can go into...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is less compatible with integration. With our emergency call system, MatrixCare can't be...
Login or Create an Account to see details.
Relationship
MatrixCare’s support is very responsive. Our account manager is not very involved. I would like to...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is our primary solution to help communicate with the staff about residence needs....
Login or Create an Account to see details.
Relationship
Most people find MatrixCare very helpful, so once we get to the point where we understand what is...
Login or Create an Account to see details.
Relationship, Operations
If I had a friend who was implementing MatrixCare, what I would tell them to be successful is to...
Login or Create an Account to see details.
Operations
To improve implementation, MatrixCare could have more of a go-get-it-done attitude. As we add...
Login or Create an Account to see details.
Relationship
The support team is actually pretty good. When we reach out, they get back to us usually within...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MatrixCare is struggling with market share because PointClickCare is number one; MatrixCare is...
Login or Create an Account to see details.
Product
MatrixCare is very easy to use, and it is easy to find our way around in it. Also, the reports are...
Login or Create an Account to see details.
Relationship, Product
The IT team on our end had to do some juggling to integrate MatrixCare, but that is nothing out of...
Login or Create an Account to see details.
Relationship, Operations, Product
Information from MatrixCare doesn’t get passed down as thoroughly as I thought it would; a lot of...
Login or Create an Account to see details.
Product
There are a lot of pieces that are more complex than they need to be in MatrixCare. One of our top...
Login or Create an Account to see details.
Loyalty, Product
There do seem to be a few little glitchy or quirky things each time MatrixCare does an update. When...
Login or Create an Account to see details.
Relationship
MatrixCare’s support team is very responsive. They usually remedy problems fairly quickly....
Login or Create an Account to see details.
Product
I get notifications fairly frequently that MatrixCare is making changes, and I will see the evidence...
Login or Create an Account to see details.
Product
I don’t have a lot to compare MatrixCare to. I have spent a long time in the retail industry, but...
Login or Create an Account to see details.
Relationship
We never have meetings with MatrixCare’s executives. We do have a dedicated account manager, and...
Login or Create an Account to see details.
Operations
It costs quite a bit more for MatrixCare’s team to do extensive training, so they prefer to have a...
Login or Create an Account to see details.
Operations
MatrixCare is not the most user-friendly, intuitive system, but once the user figures out what it...
Login or Create an Account to see details.
Relationship, Product
MatrixCare has a help feature built in where we can search to try to get screenshots of how to do...
Login or Create an Account to see details.
Product
When we are entering a provider’s order, there are multiple headings that we can put the order...
Login or Create an Account to see details.
Relationship
I have interacted with the support desk people a couple of times with some issues. They were...
Login or Create an Account to see details.
Relationship, Product
It would be helpful if MatrixCare had a special alert box or something that would pop up when we...
Login or Create an Account to see details.
Product
MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...
Login or Create an Account to see details.
Product
MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...
Login or Create an Account to see details.
Relationship
Our relationship with MatrixCare is really good. I haven't had any difficulties with the vendor, and...
Login or Create an Account to see details.
Operations, Product
MatrixCare's system is nice and easy to maneuver in and set up. We can add our residents to it and...
Login or Create an Account to see details.
​
Featured Reports
Preferences