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MatrixCare (Senior Living) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Loyalty

I don't believe MatrixCare is part of our long-term plans. We are one of the last long-term care...

Nov 2024
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Analyst/Coordinator

Operations

I never had any initial training from MatrixCare. I did some training on the computer that basically...

Nov 2024
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Analyst/Coordinator

Relationship

If I have had an issue, MatrixCare has jumped up right away and tried to get to the bottom of it. I...

Nov 2024
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Analyst/Coordinator

Product

Compared to other systems I have worked on, MatrixCare has a lot of extra clicking steps. We are...

Nov 2024
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Analyst/Coordinator

Value

MatrixCare does what it needs to do for us and our nurses, and everything right now seems to be...

Nov 2024
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Director

Operations

The training aspect could have gone better. For the nurse's aspect, MatrixCare did more of a...

Nov 2024
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Director

Loyalty, Product

The CNAs feel like their documentation charting is a little cumbersome. It takes them a long time to...

Nov 2024
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Director

Relationship

Although we had some problems that we weren't really alerted to until they were an issue, MatrixCare...

Nov 2024
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COO

Product

Some of the back-end pieces in MatrixCare are complicated, and oftentimes when making changes in the...

Nov 2024
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COO

Operations

I would like to see MatrixCare offer more training. There really isn't a lot. I know we can go into...

Nov 2024
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COO

Relationship, Product

MatrixCare is less compatible with integration. With our emergency call system, MatrixCare can't be...

Nov 2024
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COO

Relationship

MatrixCare’s support is very responsive. Our account manager is not very involved. I would like to...

Nov 2024
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COO

Relationship, Product

MatrixCare is our primary solution to help communicate with the staff about residence needs....

Nov 2024
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CEO/President

Relationship

Most people find MatrixCare very helpful, so once we get to the point where we understand what is...

Oct 2024
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CEO/President

Relationship, Operations

If I had a friend who was implementing MatrixCare, what I would tell them to be successful is to...

Oct 2024
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CEO/President

Operations

To improve implementation, MatrixCare could have more of a go-get-it-done attitude. As we add...

Oct 2024
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(0)
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CEO/President

Relationship

The support team is actually pretty good. When we reach out, they get back to us usually within...

Oct 2024
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CIO

Loyalty, Relationship, Product

MatrixCare is struggling with market share because PointClickCare is number one; MatrixCare is...

Oct 2024
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Manager

Product

MatrixCare is very easy to use, and it is easy to find our way around in it. Also, the reports are...

Oct 2024
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Manager

Relationship, Product

The IT team on our end had to do some juggling to integrate MatrixCare, but that is nothing out of...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Information from MatrixCare doesn’t get passed down as thoroughly as I thought it would; a lot of...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

There are a lot of pieces that are more complex than they need to be in MatrixCare. One of our top...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

There do seem to be a few little glitchy or quirky things each time MatrixCare does an update. When...

Oct 2024
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Analyst/Coordinator

Relationship

MatrixCare’s support team is very responsive. They usually remedy problems fairly quickly....

Oct 2024
||
(0)
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Analyst/Coordinator

Product

I get notifications fairly frequently that MatrixCare is making changes, and I will see the evidence...

Oct 2024
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Analyst/Coordinator

Product

I don’t have a lot to compare MatrixCare to. I have spent a long time in the retail industry, but...

Oct 2024
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CIO

Relationship

We never have meetings with MatrixCare’s executives. We do have a dedicated account manager, and...

Jun 2024
||
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CIO

Operations

It costs quite a bit more for MatrixCare’s team to do extensive training, so they prefer to have a...

Jun 2024
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Manager

Operations

MatrixCare is not the most user-friendly, intuitive system, but once the user figures out what it...

Apr 2024
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Manager

Relationship, Product

MatrixCare has a help feature built in where we can search to try to get screenshots of how to do...

Apr 2024
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Manager

Product

When we are entering a provider’s order, there are multiple headings that we can put the order...

Apr 2024
||
(0)
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Manager

Relationship

I have interacted with the support desk people a couple of times with some issues. They were...

Apr 2024
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Manager

Relationship, Product

It would be helpful if MatrixCare had a special alert box or something that would pop up when we...

Apr 2024
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(0)
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Director

Product

MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...

Jan 2024
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Director

Product

MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...

Jan 2024
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Related Reports
Perception
KLAS article icon
Facility-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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