MatrixCare (Senior Living) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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COO

Product

Some of the back-end pieces in MatrixCare are complicated, and oftentimes when making changes in the...

Nov 2024
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COO

Operations

I would like to see MatrixCare offer more training. There really isn't a lot. I know we can go into...

Nov 2024
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COO

Relationship, Product

MatrixCare is less compatible with integration. With our emergency call system, MatrixCare can't be...

Nov 2024
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COO

Relationship

MatrixCare’s support is very responsive. Our account manager is not very involved. I would like to...

Nov 2024
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COO

Relationship, Product

MatrixCare is our primary solution to help communicate with the staff about residence needs....

Nov 2024
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CEO/President

Relationship

Most people find MatrixCare very helpful, so once we get to the point where we understand what is...

Oct 2024
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CEO/President

Relationship, Operations

If I had a friend who was implementing MatrixCare, what I would tell them to be successful is to...

Oct 2024
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CEO/President

Operations

To improve implementation, MatrixCare could have more of a go-get-it-done attitude. As we add...

Oct 2024
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CEO/President

Relationship

The support team is actually pretty good. When we reach out, they get back to us usually within...

Oct 2024
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CIO

Loyalty, Relationship, Product

MatrixCare is struggling with market share because PointClickCare is number one; MatrixCare is...

Oct 2024
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Manager

Product

MatrixCare is very easy to use, and it is easy to find our way around in it. Also, the reports are...

Oct 2024
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Manager

Relationship, Product

The IT team on our end had to do some juggling to integrate MatrixCare, but that is nothing out of...

Oct 2024
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Analyst/Coordinator

Relationship, Operations, Product

Information from MatrixCare doesn’t get passed down as thoroughly as I thought it would; a lot of...

Oct 2024
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Analyst/Coordinator

Product

There are a lot of pieces that are more complex than they need to be in MatrixCare. One of our top...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

There do seem to be a few little glitchy or quirky things each time MatrixCare does an update. When...

Oct 2024
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Analyst/Coordinator

Relationship

MatrixCare’s support team is very responsive. They usually remedy problems fairly quickly....

Oct 2024
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Analyst/Coordinator

Product

I get notifications fairly frequently that MatrixCare is making changes, and I will see the evidence...

Oct 2024
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Analyst/Coordinator

Product

I don’t have a lot to compare MatrixCare to. I have spent a long time in the retail industry, but...

Oct 2024
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CIO

Relationship

We never have meetings with MatrixCare’s executives. We do have a dedicated account manager, and...

Jun 2024
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CIO

Operations

It costs quite a bit more for MatrixCare’s team to do extensive training, so they prefer to have a...

Jun 2024
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Manager

Operations

MatrixCare is not the most user-friendly, intuitive system, but once the user figures out what it...

Apr 2024
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Manager

Relationship, Product

MatrixCare has a help feature built in where we can search to try to get screenshots of how to do...

Apr 2024
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Manager

Product

When we are entering a provider’s order, there are multiple headings that we can put the order...

Apr 2024
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Manager

Relationship

I have interacted with the support desk people a couple of times with some issues. They were...

Apr 2024
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Manager

Relationship, Product

It would be helpful if MatrixCare had a special alert box or something that would pop up when we...

Apr 2024
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Director

Product

MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...

Jan 2024
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Director

Product

MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...

Jan 2024
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Director

Relationship

Our relationship with MatrixCare is really good. I haven't had any difficulties with the vendor, and...

Dec 2023
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Director

Operations, Product

MatrixCare's system is nice and easy to maneuver in and set up. We can add our residents to it and...

Dec 2023
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