Expanse Acute Care EHR Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Loyalty, Product

Everybody talks about Epic being the gold standard, and doctors who come from other hospitals will...

Feb 2024
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Director

Operations

MEDITECH doesn’t offer training in person anymore or even remotely for most modules. So when we had...

Feb 2024
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Director

Relationship, Operations

The MEDITECH Circle customer support portal has some issues. It is hard to follow tasks. Updates are...

Feb 2024
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Director

Relationship

We get great support from MEDITECH. If I need executive involvement, I can get it easily. I also...

Feb 2024
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CIO

Culture

I am very proud of MEDITECH. They have done very well. They don't sell me and have not sold me any...

Feb 2024
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CIO

Value

Compared to other vendors, MEDITECH is a lot more affordable, though they should have a reduced cost...

Feb 2024
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CIO

Relationship, Value

MEDITECH is a great partner, and I think I am a great partner for MEDITECH, so every year, things...

Feb 2024
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CIO

Product

A lot of people complain about speed with MEDITECH's system. I have overcome that issue with...

Feb 2024
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CIO

Value

Expanse Acute Care EHR is a really mature solution. The only competition for MEDITECH in this space...

Feb 2024
||
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CIO

Product

MEDITECH is challenging to work with overall. A lot of their priority-packed upgrades aren't well...

Feb 2024
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CIO

Relationship

When we met with MEDITECH’s folks, they were not prepared to speak with us, and there was a lot of...

Feb 2024
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Manager

Product

We have a lot of outages and stalling. We are told the server is at fault. We had a cyber event a...

Feb 2024
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Manager

Product

One functionality we want to see is an electronic signature pad, which we used to have a few years...

Feb 2024
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CMIO

Relationship

We have a very purposeful relationship with MEDITECH. They have been right there with us throughout...

Feb 2024
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CMIO

Value

The system's functionality is a bit of a laundry list. We have to include some additional things....

Feb 2024
||
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VP/Other Executive

Product

MEDITECH does a great job. We would like to think that we had high expectations to begin with...

Feb 2024
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VP/Other Executive

Relationship, Product, Value

While things can always be better, we like that we have had several opportunities since going live...

Feb 2024
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VP/Other Executive

Relationship, Product

MEDITECH has a brand new ticket tracking and issue management system called MEDITECH Circle. They...

Feb 2024
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VP/Other Executive

Relationship

MEDITECH is very much a customer-focused organization, and they have been since I have known them....

Feb 2024
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VP/Other Executive

Relationship

The service is not proactive because MEDITECH doesn't have their most knowledgeable folks on the...

Feb 2024
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Manager

Operations

MEDITECH doesn’t update the system as often as they should, and they don’t supply training for...

Jan 2024
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Manager

Product

Expanse Acute Care EHR is fairly intuitive, and we do really well in certain areas. Also, I like the...

Jan 2024
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Manager

Relationship

When we have a need, we can call MEDITECH and get a person.

Jan 2024
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Manager

Relationship

The problem with MEDITECH’s support is that for almost everything, we are dealing with a customer...

Jan 2024
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Manager

Product

Expanse Acute Care EHR is pretty much the same as its counterparts in the same field.

Jan 2024
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Manager

Product

MEDITECH is a little behind when it comes to what Expanse Acute Care EHR could be doing, like in the...

Jan 2024
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CIO

Loyalty, Product

MEDITECH could do better with Expanse Acute Care EHR. For example, they could be faster to market....

Jan 2024
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CIO

Relationship, Value

MEDITECH is a good company to work with. They will meet with us, have discussions with us, and try...

Jan 2024
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Manager

Product

The system doesn't do everything that we want it to do. It isn't as responsive as we would like, and...

Jan 2024
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Manager

Loyalty, Product

Since we moved from our previous MEDITECH system to Expanse Acute Care EHR, we haven't seen any...

Jan 2024
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Manager

Relationship, Product

We have put in requests for certain things in the system, but nothing has happened. As an end user,...

Jan 2024
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Manager

Product

The system is very buggy. There are a lot of extra clicks and portions of it that we have struggled...

Jan 2024
||
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Manager

Relationship

MEDITECH underdelivered and overpromised. Support is very difficult to get. We lost some...

Jan 2024
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Manager

Operations, Product

MEDITECH's system is very challenging to integrate with, and we often are limited in the vendors...

Jan 2024
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Manager

Product

I like that the web-based version of the system has a fresher look to it.

Jan 2024
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CNO

Loyalty

We really hope that the vendor will integrate certain things more quickly so that we can use those...

Jan 2024
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CEO/President

Culture, Relationship

In terms of MEDITECH keeping all promises, timeliness is an issue. Occasionally, we wonder whose job...

Jan 2024
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CEO/President

Operations

Our implementation was during COVID-19, and there was no on-site assistance. Everything was virtual....

Jan 2024
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CEO/President

Operations

We have the Business and Clinical Analytics module. We were trained very early on, and we still...

Jan 2024
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CEO/President

Loyalty

I have recommended Expanse Acute Care EHR a lot. It is driving the outcome of getting away from any...

Jan 2024
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CEO/President

Product

Probably the thing that MEDITECH does need to improve the most is interoperability with other...

Jan 2024
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CEO/President

Culture, Relationship

I would rate the people that I work with personally very highly for being empowered to solve my...

Jan 2024
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Nurse

Operations, Product

When we switched from our old system to MEDITECH's system, we had a lot of trouble with nurses...

Jan 2024
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Nurse

Culture, Operations, Product

We have had to do a lot of builds for the system. That has been difficult, but we have kept at it....

Jan 2024
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Nurse

Product

Our big problem right now is that MEDITECH's system doesn't integrate with all of our other systems....

Jan 2024
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Nurse

Product

MEDITECH's system is a bit difficult to use and navigate. It isn't very user friendly. I know a lot...

Jan 2024
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VP/Other Executive

Operations, Product

The product is easy to use because the way it is set up is self-explanatory. It is laid out very...

Jan 2024
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VP/Other Executive

Operations

We didn't have any trouble with our MEDITECH implementation. MEDITECH had people on the floor...

Jan 2024
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Director

Operations, Product, Value

MEDITECH has done a good job with Expanse Acute Care EHR compared to their previous platform. We are...

Dec 2023
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Director

Product

There are some old, antiquated pieces where Expanse Acute Care EHR probably needs to be upgraded....

Dec 2023
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Director

Loyalty, Value

We have been on MEDITECH's software for a long time. Because we migrated from our old system to the...

Dec 2023
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Director

Operations

MEDITECH did a really good job with implementation services. They did a good job as an organization...

Dec 2023
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Director

Operations

The initial training went well. The vendor got everybody up and going and helped them understand the...

Dec 2023
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Director

Culture

MEDITECH’s salespeople did a good job. Salespeople in general tend to overpromise stuff at times....

Dec 2023
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Director

Relationship, Product

The current product functionality of Expanse Acute Care EHR meets our needs. We are fairly satisfied...

Dec 2023
||
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Director

Relationship, Product

MEDITECH is always monitoring our systems. If the vendor sees some alerts or that some of the stuff...

Dec 2023
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Director

Relationship

I know MEDITECH is working on a lot of stuff, but I don't know whether they are hitting every mark....

Dec 2023
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Director

Relationship

We have a support person that we can talk to. We have regular meetings and a concierge-type setup....

Dec 2023
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Analyst/Coordinator

Loyalty

Due to changes with our hospital, we will be leaving MEDITECH. Expanse Acute Care EHR is a pretty...

Dec 2023
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Manager

Operations, Product

We did an upgrade for Expanse Acute Care EHR that was a big change for us. We were on one of the...

Dec 2023
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Manager

Relationship

We don't actually call MEDITECH for support. We report to our IT team, and they are the ones who...

Dec 2023
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CIO

Relationship, Product

MEDITECH is a little slow to the market compared to Epic and some other vendors. MEDITECH could make...

Nov 2023
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CIO

Relationship

We have regular meetings with the vendor. I appreciate those meetings. MEDITECH does a pretty good...

Nov 2023
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CIO

Relationship

If we aren't satisfied with something, the vendor has an escalation plan. We have people we can...

Nov 2023
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CIO

Value

Overall, MEDITECH's pricing structure is good. However, there are some things that the vendor has...

Nov 2023
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CIO

Relationship, Product

A vendor is only as good as their next release, but overall, MEDITECH does a really good job. There...

Nov 2023
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CEO/President

Product

The only thing that seems to be good about the product is the functionality and the clinical side...

Nov 2023
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CEO/President

Product

We had a provider who made a typo and ordered too many units of morphine. It was an amount that no...

Nov 2023
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CEO/President

Product

While preparing an internal financial report, something happened in the system that erased a huge...

Nov 2023
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CEO/President

Relationship

One of our team’s superusers was trying to get something done and needed a particular kind of...

Nov 2023
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CIO

Loyalty, Product

The system did relieve some pain points, but it also created some others. There are some good things...

Nov 2023
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CIO

Culture, Operations

During the implementation, there was a lot of stuff that was not told to us. The process was sold to...

Nov 2023
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CIO

Operations

When we went live with MEDITECH, they were only on-site for a few days; that was all they could give...

Nov 2023
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CIO

Operations, Product

In the EHR we came from, when we were building in a new user, we built them in one place, and things...

Nov 2023
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CIO

Product

There are points of the solution that are still running on fairly old technology, and those parts...

Nov 2023
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CIO

Relationship

We continue to run into issues where tickets go unanswered for a while. Even MEDITECH's standard...

Nov 2023
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CIO

Culture

There were a lot of things MEDITECH had promised us about the way the system would function that...

Nov 2023
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CIO

Product

Some things in MEDITECH's system are easier than others. Some things require us to jump through...

Nov 2023
||
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CIO

Relationship

When we recommend new functionalities to MEDITECH, the vendor has a process they follow; they...

Nov 2023
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CIO

Relationship

The one thing our staff has struggled with in terms of support is that when people have asked...

Nov 2023
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CIO

Operations

If I were talking to friends or peers about MEDITECH, I would tell them about the struggles we had...

Nov 2023
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CIO

Operations

MEDITECH has software that is actually pretty good as far as the training is concerned. The big...

Nov 2023
||
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Director

Product

MEDITECH could improve some things. The first thing they could improve is the ordering efficiency....

Nov 2023
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Director

Relationship, Operations

I really wish MEDITECH would have more of a detailed road map or keep us in the loop a bit better on...

Nov 2023
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Director

Product

MEDITECH’s biggest strength is the fact that their product is one EHR for the sake of continuity...

Nov 2023
||
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Director

Product

MEDITECH’s documentation is very easy. The ability to quickly recall hospitalist notes from day to...

Nov 2023
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Analyst/Coordinator

Loyalty, Operations, Product

This solution is very different in a lot of ways from our previous MEDITECH solution. There is...

Oct 2023
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Analyst/Coordinator

Product

Our informatics people were recently able to adjust some things on our status board, so the product...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

I have never dealt specifically with anybody from MEDITECH; they only go through our informatics...

Oct 2023
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CMIO

Product

I like the product’s ease of use for the end users. We can modify things to tailor our workflow. The...

Oct 2023
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CMIO

Relationship, Operations

With the product, I would like to see improvements in documentation. Also, the vendor answers when...

Oct 2023
||
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Director

Product

MEDITECH's system is a completely closed system. We get into it via an HL7 feed and some cold feeds,...

Oct 2023
||
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Director

Operations

Training is always a loaded question in the sense that some vendors train and bring in consultants...

Oct 2023
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Manager

Culture, Loyalty, Operations

Going to Expanse Acute Care EHR has been a struggle because it has been a totally new experience...

Oct 2023
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Manager

Loyalty, Product

Expanse Acute Care EHR is MEDITECH’s newest and greatest solution, so we chose to go with that. It...

Oct 2023
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Manager

Relationship

MEDITECH has task tracking for support. They have redesigned the system, and they have a newer...

Oct 2023
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Manager

Product

Within Expanse Acute Care EHR, MEDITECH’s background logic is in two different parts. One is NPR and...

Oct 2023
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Manager

Relationship, Value

MEDITECH keeps up very well with CMS and The Joint Commission regulations. They are doing better...

Oct 2023
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Manager

Operations

The timing of our implementation was an issue, but the implementation could have gone smoother....

Oct 2023
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Manager

Relationship, Operations

All vendors have staffing issues, but MEDITECH's support could be improved on both the...

Oct 2023
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(0)
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Manager

Loyalty, Product

Expanse Acute Care EHR is a fantastic product, and it has room to grow as well. I would decide to...

Oct 2023
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(0)
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Manager

Relationship, Product

MEDITECH could do a better job of delivering new technology, keeping up with regulations, and...

Oct 2023
||
(0)
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Manager

Relationship

I think the vendor's executive involvement is more of a reflection of our current representative at...

Oct 2023
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Manager

Operations, Product

Expanse Acute Care EHR is a very good solution for hospitals to consider. Our staff doesn’t have to...

Oct 2023
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Manager

Culture, Relationship

What MEDITECH offered us was a clear representation of the program that we have, and the vendor has...

Sep 2023
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Manager

Product

We can't easily share information between facilities and between different medical records. Sharing...

Sep 2023
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Director

Relationship, Operations

When it comes to training, navigation, and completion times, we have received really good responses...

Sep 2023
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Manager

Relationship

There is constant communication from the vendor. They get people to stop in regularly to check...

Sep 2023
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Nurse

Product

I like that we are able to customize Expanse Acute Care EMR on the fly. I like that MEDITECH has...

Sep 2023
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Manager

Culture, Value

We have a service contract with the vendor, and a large majority of stuff is automatically covered...

Sep 2023
||
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Manager

Operations

There is no training provided for MEDITECH. Basically, they just have knowledge guides that lead us...

Sep 2023
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Manager

Loyalty, Product

The product works, but there is a lot to be desired with trying to get it to work how we need it to....

Sep 2023
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Manager

Relationship

Sometimes I put in requests that the vendor’s support people never even respond to, and other times,...

Sep 2023
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Analyst/Coordinator

Product, Value

Once nurses have used Expanse Acute Care EMR a bit, it is easy for them to use. I like the product...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

I like that we don't need a big support team, but that comes with the cost of flexibility. I think...

Aug 2023
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Analyst/Coordinator

Relationship

MEDITECH doesn’t do a great job of working with sites to iron out workflow issues. They have a solid...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

MEDITECH is lacking in their billing interfaces. There are a lot of billing interfaces that Epic...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There are still some missing functionalities that we have complained about for years, specifically...

Aug 2023
||
(0)
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Director

Relationship

MEDITECH is pretty good about reaching out to us. They send us email notifications whenever there is...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Value

I would always like the product to be cheaper, but it is a great product. We are very happy with it....

Aug 2023
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(0)
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Director

Product

Expanse Acute Care EMR has a widget functionality that allows a provider to basically set up their...

Aug 2023
||
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Director

Culture, Product

We have a lot of downtime with Expanse Acute Care EMR, but part of that is probably because of our...

Aug 2023
||
(0)
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Director

Operations, Product

There are some things I love about Expanse Acute Care EMR when I compare it to MEDITECH's...

Aug 2023
||
(0)
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Director

Culture, Relationship, Product

I am a little frustrated with MEDITECH. When we identify issues with the software, there isn’t a...

Aug 2023
||
(0)
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Director

Operations

MEDITECH's implementations and upgrades are not outstanding, and MEDITECH really doesn’t have...

Aug 2023
||
(0)
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Director

Relationship, Product

There are some things that make interoperability difficult in Expanse Acute Care EMR, but I feel...

Aug 2023
||
(0)
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Director

Relationship

MEDITECH provides a way for us to communicate with them, and they reply back. It is certainly not at...

Aug 2023
||
(0)
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Director

Relationship, Product

MEDITECH is certainly proactive. When there was a change in the MSPQ a couple of years ago, MEDITECH...

Aug 2023
||
(0)
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Director

Loyalty, Product

There are some very good things MEDITECH has done in the registration piece, and they are continuing...

Aug 2023
||
(0)
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CIO

Operations, Product

Our clinical informatics person in IS regularly checks whether the design and deployment of Expanse...

Aug 2023
||
(0)
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CIO

Relationship, Operations

We have had high agency usage since the go-live, and that certainly adds to some of the inability to...

Aug 2023
||
(0)
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CIO

Product

The MEDITECH system is a more efficient and consistent and cleaner way of delivering information to...

Aug 2023
||
(0)
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CIO

Product

The web piece of the MEDITECH system has been pretty flawless. MEDITECH's system used to be...

Aug 2023
||
(0)
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CIO

Relationship

The biggest issue we have ties back to MEDITECH and their style of doing business. MEDITECH...

Aug 2023
||
(0)
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Director

Loyalty, Product, Value

The majority of the product works pretty well. MEDITECH's systems have been part of our plan for...

Aug 2023
||
(0)
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Director

Value

The vendor charges us for every little new thing. All of our routine charges are fine, but if we...

Aug 2023
||
(0)
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Director

Loyalty, Product

Our doctors didn't love moving to the web version of the product. They were very comfortable with...

Aug 2023
||
(0)
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Director

Relationship

The quality of the vendor's support depends on the module that we are getting supported on....

Aug 2023
||
(0)
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Nurse

Operations, Product, Value

The product is cheap. It is of good value, and that is why we have it. We did an upgrade, and it...

Aug 2023
||
(0)
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Nurse

Loyalty, Product, Value

Click reduction is huge for providers, and MEDITECH needs to take it more seriously. Also, viewing...

Aug 2023
||
(0)
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Nurse

Relationship, Operations

MEDITECH can be slow to respond to and fix issues. Sometimes, we get the runaround when we open up a...

Aug 2023
||
(0)
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Nurse

Culture, Operations, Product

MEDITECH promises enhancements that don't get delivered or talks about functionality that isn't out...

Aug 2023
||
(0)
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Nurse

Product

In terms of integration, my biggest headache is on the side of the ambulatory orders for radiology....

Aug 2023
||
(0)
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Nurse

Product

I am not disappointed with the product. But the nursing side didn't get the web redesign we were...

Aug 2023
||
(0)
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Nurse

Relationship

The vendor alerts us for priority events, but I sometimes feel like their priority events are so...

Aug 2023
||
(0)
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Nurse

Product

I like the layout of the EMR. It doesn't seem like an old dinosaur like our previous version did....

Aug 2023
||
(0)
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CIO

Relationship

MEDITECH lets us know when things are in development and when they can't do things. The vendor has a...

Aug 2023
||
(0)
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CIO

Operations, Product

The system is very easy to use, but there is always room for improvement.

Aug 2023
||
(0)
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CIO

Loyalty, Relationship, Product

It is getting harder and harder to measure outcomes. With the way the industry is going, we are...

Aug 2023
||
(0)
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CIO

Loyalty, Operations, Product

The challenge with Expanse Acute Care EMR is that there really wasn't a smooth transition from the...

Aug 2023
||
(0)
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CIO

Relationship

I can call MEDITECH and talk to them pretty much anytime, and they are responsive. We have periodic...

Aug 2023
||
(0)
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CIO

Culture, Product, Value

Expanse Acute Care EMR is legitimate. We can do most of what we need to do with Expanse Acute Care...

Aug 2023
||
(0)
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CIO

Loyalty

MEDITECH is focusing on Expanse Acute Care EMR. I think the product is going to get closer in...

Aug 2023
||
(0)
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CMIO

Relationship

I have a lot of thoughts about MEDITECH that are negative, but in general, I don’t feel like we are...

Aug 2023
||
(0)
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CMIO

Operations, Product

We had many providers who wanted to leave after the rollout of the Expanse platform. Our experience...

Aug 2023
||
(0)
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Manager

Relationship

MEDITECH keeps their promises, but their promises have a long timeline. We have something of an...

Jul 2023
||
(0)
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Director

Loyalty, Product

When we originally went with MEDITECH, their products were supposed to be truly integrated, but they...

Jul 2023
||
(0)
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Director

Relationship, Operations

For the Expanse platform, the vendor has documentation and videos. The vendor has a ticketing system...

Jul 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

Our current system has a lot of problems, but some of the problems were from MEDITECH's MAGIC...

Jul 2023
||
(0)
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Director

Loyalty, Product

MEDITECH is growing in terms of their technologies. The vendor is bringing their systems up from a...

Jul 2023
||
(0)
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Manager

Relationship

Expanse Acute Care EMR has been somewhat disappointing because the vendor's support has declined,...

Jul 2023
||
(0)
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Manager

Loyalty, Product

Our experience with MEDITECH has been good. I struggle with staffing levels more than I struggle...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

We were on an older MEDITECH product before we moved to the Expanse platform, so that was a...

Jul 2023
||
(0)
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Manager

Value

MEDITECH is good. Their product is fairly stable. For the price we pay, the system works well....

Jul 2023
||
(0)
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Manager

Product

As far as integration goes, MEDITECH never makes it all the way to the absolutely no-issues end of...

Jul 2023
||
(0)
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Manager

Culture, Product

The product doesn't always work exactly as suggested. There are a few things that look pretty in the...

Jul 2023
||
(0)
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Manager

Relationship

The Expanse platform is big. There are support people that I like because when I call them, they...

Jul 2023
||
(0)
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Manager

Relationship

MEDITECH lets us know whether our certificates are expiring or whether something comes up that they...

Jul 2023
||
(0)
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Manager

Relationship

I have contact with MEDITECH people who can solve problems and who can escalate things. Usually,...

Jul 2023
||
(0)
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Director

Relationship, Product

From a technical perspective, when we have go-lives or updates, there always seems to be some catch...

Jul 2023
||
(0)
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Director

Relationship

Sometimes we place a ticket and follow up with a phone call, but we are not always able to get in...

Jul 2023
||
(0)
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Manager

Value

Minimally, MEDITECH has charged us for additional things. A lot of stuff has been included in our...

Jul 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We are doing a significant upgrade, and the MEDITECH staff members who are helping us with that...

Jul 2023
||
(0)
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 or  to see details.

Manager

Operations

As far as MEDITECH’s training goes, I can't rave about anything fantastic, but the training isn't...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

MEDITECH is available to us as we look to improve our clinical workflow and documentation processes....

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

There are some functionalities that MEDITECH doesn’t have for our specialty. It would be great if...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations, Product

The product gives us a lot of flexibility and customizability. The overall end product is very...

Jul 2023
||
(0)
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 or  to see details.

Director

Culture, Loyalty

A lot of vendors promise the world. A vendor will say that their product solves world hunger and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have examined all of the areas of our organization and figured out what we can optimize....

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH is continually working on the system, and they listen to feedback. They want to work with...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Expanse Acute Care EMR is an atrocious product. On the nursing and the provider sides, there are...

Jul 2023
||
(0)
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Director

Operations

When we went live, I had to become a superuser and teach myself how to use the product and then...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

We have done a lot of work internally to try to get the product to be a bit more user friendly for...

Jul 2023
||
(0)
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Director

Product

Some of the tasks that we have opened with MEDITECH are several years old, and MEDITECH hasn't even...

Jul 2023
||
(0)
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 or  to see details.

Director

Product, Value

The product has some reports, but they are not always helpful. Our internal IT people have to write...

Jul 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

The care management module in Expanse Acute Care EMR is not interactive at all with other modules...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations

When we rolled out the product, we basically crashed the system because it didn’t occur to the...

Jul 2023
||
(0)
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 or  to see details.

Director

Culture, Loyalty

Our organization promised that Expanse Acute Care EMR was going to be a great product without even...

Jul 2023
||
(0)
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 or  to see details.

CMIO

Relationship

I think MEDITECH has lost a lot of their support staff for Expanse Acute Care EMR, so it takes a...

Jul 2023
||
(0)
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 or  to see details.

CMIO

Product

Every time we get an update in Expanse Acute Care EMR, something doesn't work that worked...

Jul 2023
||
(0)
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 or  to see details.

CMO

Culture

I had the impression that we would not be the first to go live with a couple of different specific...

Jun 2023
||
(0)
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CMO

Product

Expanse Acute Care EMR is reasonably easy to navigate, and it is not really difficult for new users...

Jun 2023
||
(0)
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 or  to see details.

CMO

Loyalty, Product

There are some specifics of the product that I still find to be somewhat clunky and difficult to...

Jun 2023
||
(0)
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CIO

Product

There are some features that I would call regressions. In the old MEDITECH system, there were...

Jun 2023
||
(0)
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CIO

Product

There are certain document templates and things like that in the EMR that are very rarely used...

Jun 2023
||
(0)
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 or  to see details.

CIO

Product

We have seen significant improvements to our EHR over the last few years. We have gone through a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Value

We evaluated a lot of different vendors' EMRs when we purchased MEDITECH's system. We just didn't...

Jun 2023
||
(0)
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Director

Product, Value

With MEDITECH, we probably get what we pay for. For example, Expanse Acute Care EMR has logic built...

Jun 2023
||
(0)
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Director

Product, Value

Other larger vendors have greater interconnectivity with other systems than MEDITECH has. For...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH is trying to help us build the bridges that we need to build and connect with other...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We have pretty frequent interruptions for upgrades in Expanse Acute Care EMR because MEDITECH...

Jun 2023
||
(0)
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Director

Product

One issue in Expanse Acute Care EMR is that the way fluids are ordered in the system is not...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH is responsive whenever we call. They periodically check in with us, and we have been able...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

If I were starting over with an EMR, I would try to find another EMR that would work. Another...

Jun 2023
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH does notify us about some issues, but the coordination of installing the fixes and...

Jun 2023
||
(0)
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 or  to see details.

CMIO

Relationship

MEDITECH pushes hard and is constantly developing things.

Jun 2023
||
(0)
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 or  to see details.

CMIO

Relationship

There is always give and take with MEDITECH. There are hiccups, and if we are looking to find...

Jun 2023
||
(0)
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CMIO

Relationship

A lot of the folks that are stepping back and saying that MEDITECH isn't all that they are made out...

Jun 2023
||
(0)
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CMIO

Relationship

When the pandemic ended and MEDITECH brought people back into the fold, it was very helpful to...

Jun 2023
||
(0)
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CIO

Culture, Value

There are usually no surprises in terms of what MEDITECH charges. Things are really clear. There is...

Jun 2023
||
(0)
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 or  to see details.

CIO

Product

We may buy a platform with the understanding that it may not be a Porsche if the product delivers in...

Jun 2023
||
(0)
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 or  to see details.

Nurse

Operations, Product

MEDITECH's system is web based. It is pretty user friendly in terms of clicks, and that is good. It...

May 2023
||
(0)
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Director

Relationship

MEDITECH put out a new support platform for their web support, and there have been some struggles...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor has done some restructuring. They are trying to find staff members and get those staff...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

We would like to see MEDITECH improve their support and education on their new support site. We...

May 2023
||
(0)
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Director

Relationship

We have regular meetings with our account representative from MEDITECH. We also have meetings with...

May 2023
||
(0)
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Analyst/Coordinator

Product

MEDITECH’s verbiage on some things doesn’t make sense, especially when it comes to putting in...

May 2023
||
(0)
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Analyst/Coordinator

Product

Expanse Acute Care EMR has a lot of strengths. All the EMRs are somewhat connected. They are not as...

May 2023
||
(0)
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Director

Operations, Product

Expanse Acute Care EMR is very easy to use and very easy to learn.

May 2023
||
(0)
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 or  to see details.

Director

Product

I would like it if the solution could just be a little more customizable. I would like to be able to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

If a large hospital system came to me and said they wanted to come off Epic and were wondering about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

MEDITECH has very well-intentioned individuals that have a good product but a very green,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Our hospital clinics are failing integrations. We aren't getting what we need. The clinics can't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We must create patient-engagement notifications and the ability to text back and forth internally....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When we can finally reach MEDITECH’s support people, they are amazing and on par with my experience...

May 2023
||
(0)
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 or  to see details.

CMIO

Relationship

The MEDITECH executives are involved with us, but I compare everything to Epic because it truly is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

Getting our money’s worth was the number-one reason we chose MEDITECH's system. It is cheaper than...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

The hard work in the implementation was done by our internal team. We are such experts in MEDITECH’s...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The product is very intuitive, and it works, so the end-user training wasn't hard. Our end users...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We did a train-the-trainer model, so the vendor trained internally, and that was a mess. We had so...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Operations

Expanse Acute Care EMR is an excellent product, and MEDITECH has the right expertise. I need...

May 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

We have settled in with MEDITECH, and I think everybody is happy with the EMR at this point. There...

May 2023
||
(0)
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 or  to see details.

Director

Culture, Value

The pricing from MEDITECH is fair compared to what we see with other vendors.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are still a few areas where MEDITECH is rebuilding some of their software, and they haven't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

The interoperability on the ambulatory side is something MEDITECH will have to try and build before...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The MEDITECH product is one of the EHRs that allow a lot of customization. It goes without saying...

May 2023
||
(0)
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 or  to see details.

CIO

Relationship

The description of the level of support that MEDITECH provides and the staffing models that they...

May 2023
||
(0)
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 or  to see details.

CIO

Operations

We got rushed through certain parts of our implementation and skipped over some parts. There is a...

May 2023
||
(0)
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 or  to see details.

CIO

Operations

MEDITECH’s training was nonexistent. They provided some videos, but the training wasn’t what I am...