Expanse Acute Care EHR
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
I like that we are able to customize Expanse Acute Care EMR on the fly. I like that MEDITECH has...
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Product, Value
Once nurses have used Expanse Acute Care EMR a bit, it is easy for them to use. I like the product...
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Relationship
I like that we don't need a big support team, but that comes with the cost of flexibility. I think...
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Relationship
MEDITECH doesn’t do a great job of working with sites to iron out workflow issues. They have a solid...
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Product
MEDITECH is lacking in their billing interfaces. There are a lot of billing interfaces that Epic...
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Product
There are still some missing functionalities that we have complained about for years, specifically...
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Relationship
MEDITECH is pretty good about reaching out to us. They send us email notifications whenever there is...
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Loyalty, Relationship, Value
I would always like the product to be cheaper, but it is a great product. We are very happy with it....
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Product
Expanse Acute Care EMR has a widget functionality that allows a provider to basically set up their...
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Culture, Product
We have a lot of downtime with Expanse Acute Care EMR, but part of that is probably because of our...
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Operations, Product
There are some things I love about Expanse Acute Care EMR when I compare it to MEDITECH's...
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Culture, Relationship, Product
I am a little frustrated with MEDITECH. When we identify issues with the software, there isn’t a...
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Operations
MEDITECH's implementations and upgrades are not outstanding, and MEDITECH really doesn’t have...
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Relationship, Product
There are some things that make interoperability difficult in Expanse Acute Care EMR, but I feel...
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Relationship
MEDITECH provides a way for us to communicate with them, and they reply back. It is certainly not at...
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Relationship, Product
MEDITECH is certainly proactive. When there was a change in the MSPQ a couple of years ago, MEDITECH...
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Loyalty, Product
There are some very good things MEDITECH has done in the registration piece, and they are continuing...
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Operations, Product
Our clinical informatics person in IS regularly checks whether the design and deployment of Expanse...
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Relationship, Operations
We have had high agency usage since the go-live, and that certainly adds to some of the inability to...
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Product
The MEDITECH system is a more efficient and consistent and cleaner way of delivering information to...
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Product
The web piece of the MEDITECH system has been pretty flawless. MEDITECH's system used to be...
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Relationship
The biggest issue we have ties back to MEDITECH and their style of doing business. MEDITECH...
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Loyalty, Product, Value
The majority of the product works pretty well. MEDITECH's systems have been part of our plan for...
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Value
The vendor charges us for every little new thing. All of our routine charges are fine, but if we...
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Loyalty, Product
Our doctors didn't love moving to the web version of the product. They were very comfortable with...
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Relationship
The quality of the vendor's support depends on the module that we are getting supported on....
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Operations, Product, Value
The product is cheap. It is of good value, and that is why we have it. We did an upgrade, and it...
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Loyalty, Product, Value
Click reduction is huge for providers, and MEDITECH needs to take it more seriously. Also, viewing...
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Relationship, Operations
MEDITECH can be slow to respond to and fix issues. Sometimes, we get the runaround when we open up a...
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Culture, Operations, Product
MEDITECH promises enhancements that don't get delivered or talks about functionality that isn't out...
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Product
In terms of integration, my biggest headache is on the side of the ambulatory orders for radiology....
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Product
I am not disappointed with the product. But the nursing side didn't get the web redesign we were...
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Relationship
The vendor alerts us for priority events, but I sometimes feel like their priority events are so...
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Product
I like the layout of the EMR. It doesn't seem like an old dinosaur like our previous version did....
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Relationship
MEDITECH lets us know when things are in development and when they can't do things. The vendor has a...
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Operations, Product
The system is very easy to use, but there is always room for improvement.
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Loyalty, Relationship, Product
It is getting harder and harder to measure outcomes. With the way the industry is going, we are...
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Loyalty, Operations, Product
The challenge with Expanse Acute Care EMR is that there really wasn't a smooth transition from the...
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Relationship
I can call MEDITECH and talk to them pretty much anytime, and they are responsive. We have periodic...
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Culture, Product, Value
Expanse Acute Care EMR is legitimate. We can do most of what we need to do with Expanse Acute Care...
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Loyalty
MEDITECH is focusing on Expanse Acute Care EMR. I think the product is going to get closer in...
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Relationship
I have a lot of thoughts about MEDITECH that are negative, but in general, I don’t feel like we are...
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Operations, Product
We had many providers who wanted to leave after the rollout of the Expanse platform. Our experience...
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Relationship
MEDITECH keeps their promises, but their promises have a long timeline. We have something of an...
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Relationship
Expanse Acute Care EMR has been somewhat disappointing because the vendor's support has declined,...
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Loyalty, Product
Our experience with MEDITECH has been good. I struggle with staffing levels more than I struggle...
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Loyalty, Operations
We were on an older MEDITECH product before we moved to the Expanse platform, so that was a...
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Value
MEDITECH is good. Their product is fairly stable. For the price we pay, the system works well....
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Product
As far as integration goes, MEDITECH never makes it all the way to the absolutely no-issues end of...
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Culture, Product
The product doesn't always work exactly as suggested. There are a few things that look pretty in the...
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Relationship
The Expanse platform is big. There are support people that I like because when I call them, they...
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Relationship
MEDITECH lets us know whether our certificates are expiring or whether something comes up that they...
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Relationship
I have contact with MEDITECH people who can solve problems and who can escalate things. Usually,...
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Relationship, Product
From a technical perspective, when we have go-lives or updates, there always seems to be some catch...
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Relationship
Sometimes we place a ticket and follow up with a phone call, but we are not always able to get in...
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Value
Minimally, MEDITECH has charged us for additional things. A lot of stuff has been included in our...
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Loyalty, Product
We are doing a significant upgrade, and the MEDITECH staff members who are helping us with that...
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Operations
As far as MEDITECH’s training goes, I can't rave about anything fantastic, but the training isn't...
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Relationship, Product
MEDITECH is available to us as we look to improve our clinical workflow and documentation processes....
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Product
There are some functionalities that MEDITECH doesn’t have for our specialty. It would be great if...
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Operations, Product
The product gives us a lot of flexibility and customizability. The overall end product is very...
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Culture, Loyalty
A lot of vendors promise the world. A vendor will say that their product solves world hunger and...
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Operations, Product
We have examined all of the areas of our organization and figured out what we can optimize....
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Relationship
MEDITECH is continually working on the system, and they listen to feedback. They want to work with...
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Relationship, Product
Expanse Acute Care EMR is an atrocious product. On the nursing and the provider sides, there are...
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Operations
When we went live, I had to become a superuser and teach myself how to use the product and then...
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Relationship, Product
We have done a lot of work internally to try to get the product to be a bit more user friendly for...
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Product
Some of the tasks that we have opened with MEDITECH are several years old, and MEDITECH hasn't even...
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Product, Value
The product has some reports, but they are not always helpful. Our internal IT people have to write...
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Loyalty, Product
The care management module in Expanse Acute Care EMR is not interactive at all with other modules...
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Operations
When we rolled out the product, we basically crashed the system because it didn’t occur to the...
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Culture, Loyalty
Our organization promised that Expanse Acute Care EMR was going to be a great product without even...
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Relationship
I think MEDITECH has lost a lot of their support staff for Expanse Acute Care EMR, so it takes a...
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Product
Every time we get an update in Expanse Acute Care EMR, something doesn't work that worked...
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Culture
I had the impression that we would not be the first to go live with a couple of different specific...
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Product
Expanse Acute Care EMR is reasonably easy to navigate, and it is not really difficult for new users...
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Loyalty, Product
There are some specifics of the product that I still find to be somewhat clunky and difficult to...
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Product
There are some features that I would call regressions. In the old MEDITECH system, there were...
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Product
There are certain document templates and things like that in the EMR that are very rarely used...
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Product
We have seen significant improvements to our EHR over the last few years. We have gone through a...
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Culture, Loyalty, Value
We evaluated a lot of different vendors' EMRs when we purchased MEDITECH's system. We just didn't...
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Product, Value
With MEDITECH, we probably get what we pay for. For example, Expanse Acute Care EMR has logic built...
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Product, Value
Other larger vendors have greater interconnectivity with other systems than MEDITECH has. For...
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Relationship
MEDITECH is trying to help us build the bridges that we need to build and connect with other...
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Product
We have pretty frequent interruptions for upgrades in Expanse Acute Care EMR because MEDITECH...
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Product
One issue in Expanse Acute Care EMR is that the way fluids are ordered in the system is not...
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Relationship
MEDITECH is responsive whenever we call. They periodically check in with us, and we have been able...
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Relationship, Product
If I were starting over with an EMR, I would try to find another EMR that would work. Another...
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Relationship
MEDITECH does notify us about some issues, but the coordination of installing the fixes and...
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Relationship
MEDITECH pushes hard and is constantly developing things.
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Relationship
There is always give and take with MEDITECH. There are hiccups, and if we are looking to find...
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Relationship
A lot of the folks that are stepping back and saying that MEDITECH isn't all that they are made out...
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Relationship
When the pandemic ended and MEDITECH brought people back into the fold, it was very helpful to...
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Culture, Value
There are usually no surprises in terms of what MEDITECH charges. Things are really clear. There is...
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Product
We may buy a platform with the understanding that it may not be a Porsche if the product delivers in...
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Operations, Product
MEDITECH's system is web based. It is pretty user friendly in terms of clicks, and that is good. It...
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Relationship
MEDITECH put out a new support platform for their web support, and there have been some struggles...
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Relationship
The vendor has done some restructuring. They are trying to find staff members and get those staff...
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Relationship
We would like to see MEDITECH improve their support and education on their new support site. We...
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Relationship
We have regular meetings with our account representative from MEDITECH. We also have meetings with...
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Product
MEDITECH’s verbiage on some things doesn’t make sense, especially when it comes to putting in...
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Product
Expanse Acute Care EMR has a lot of strengths. All the EMRs are somewhat connected. They are not as...
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Operations, Product
Expanse Acute Care EMR is very easy to use and very easy to learn.
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Product
I would like it if the solution could just be a little more customizable. I would like to be able to...
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Operations
If a large hospital system came to me and said they wanted to come off Epic and were wondering about...
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Operations
MEDITECH has very well-intentioned individuals that have a good product but a very green,...
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Relationship, Operations, Product
Our hospital clinics are failing integrations. We aren't getting what we need. The clinics can't...
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Product
We must create patient-engagement notifications and the ability to text back and forth internally....
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Relationship
When we can finally reach MEDITECH’s support people, they are amazing and on par with my experience...
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Relationship
The MEDITECH executives are involved with us, but I compare everything to Epic because it truly is...
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Loyalty, Value
Getting our money’s worth was the number-one reason we chose MEDITECH's system. It is cheaper than...
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Operations
The hard work in the implementation was done by our internal team. We are such experts in MEDITECH’s...
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Operations, Product
The product is very intuitive, and it works, so the end-user training wasn't hard. Our end users...
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Operations
We did a train-the-trainer model, so the vendor trained internally, and that was a mess. We had so...
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Loyalty, Relationship, Operations
Expanse Acute Care EMR is an excellent product, and MEDITECH has the right expertise. I need...
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Loyalty, Product
We have settled in with MEDITECH, and I think everybody is happy with the EMR at this point. There...
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Culture, Value
The pricing from MEDITECH is fair compared to what we see with other vendors.
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Relationship, Product
There are still a few areas where MEDITECH is rebuilding some of their software, and they haven't...
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Loyalty, Operations, Product
The interoperability on the ambulatory side is something MEDITECH will have to try and build before...
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Product
The MEDITECH product is one of the EHRs that allow a lot of customization. It goes without saying...
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Relationship
The description of the level of support that MEDITECH provides and the staffing models that they...
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Operations
We got rushed through certain parts of our implementation and skipped over some parts. There is a...
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Operations
MEDITECH’s training was nonexistent. They provided some videos, but the training wasn’t what I am...
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Product, Value
We have seen some pretty great user adoption with Expanse Acute Care EMR. We have had challenges...
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Operations
Knowing what is out there, I would half recommend Expanse Acute Care EMR. I would tell anyone...
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Operations
I am happy we implemented Expanse Acute Care EMR. I have been through several EHR implementations,...
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Product
My big frustration with MEDITECH's product is that it is so different for every user. It is really...
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Value
MEDITECH doesn’t avoid charging for every little thing. The charges that are unfair, too frequent,...
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Product
With MEDITECH's system, I would like a bit more robust mammography and ease of use with sending out...
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Product, Product
The web experience is nice. We like the ease of use for remote users as well, and the user interface...
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Relationship, Relationship
The vendor has done a pretty good job of trying to stay ahead of the client’s industry needs and get...
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Operations, Operations
The only thing we would like to see improved is a way to tailor the vendor's education materials....
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Loyalty, Loyalty
We have a lot of ideas for Expanse Acute Care EMR that are in development and have been in...
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Product, Product
I always feel that MEDITECH is a step or two behind Epic and Cerner in terms of the patient and...
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Relationship, Relationship
Vendor executive involvement is a very strong area for MEDITECH. I can call anyone there and get a...
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Relationship, Relationship, Product, Product
MEDITECH is good about regulatory things that are coming down the road. They are less good about...
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Product
No EMR is perfect and easy to navigate, but for the most part, Expanse Acute Care EMR allows us to...
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Loyalty, Product
I think MEDITECH is working on this, but if the vendor could improve one functionality in Expanse...
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Relationship, Product
As MEDITECH has delivered priority packs, they have been delivered better. We don't have as many...
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Relationship, Product
We have seen some communication issues with MEDITECH and with Expanse Acute Care EMR. Occasionally,...
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Operations, Product
When I started having interactions with MEDITECH way back in the day, the upgrades and everything...
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Relationship
We have to pull teeth or have an act of Congress to get any sort of support from MEDITECH. Sometimes...
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Product
Expanse Acute Care EMR is a good platform. The vendor has room for improvement in some areas....
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Product, Value
I am unsure whether I would purchase the system again. There are vendors on the market that offer...
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Loyalty
Our organization makes us use Expanse Acute Care EMR, but we don't like the system. We don't have a...
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Product
Expanse Acute Care EMR isn't geared toward our specialty. The vendor hasn't upgraded anything in the...
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Product
There is good integration between Expanse Acute Care EMR and our inventory management solution that...
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Operations
We were not given adequate training from the vendor. We don't know who would organize that training....
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Operations
I would buy MEDITECH's product again. I just need better training and knowledge before the go-live....
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Relationship
The vendor's customer service was better before the vendor migrated to MEDITECH Circle. Things are a...
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Product
Everything in Expanse Acute Care EMR functions pretty well, besides when we have the occasional...
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Product
Expanse Acute Care EMR allows me to pull the data elements that I need from the summary page so I...
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Loyalty, Product
I would like the vendor to provide an enhancement to the provider-to-nurse communication format,...
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Product
The nursing screen now looks like the provider screen. It used to be that the nurses would not be...
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Relationship, Operations, Product
When we had a recent upgrade, if there was any fault, it was on our side for not doing what we said...
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Relationship, Operations
The EMR was just set up and let go. MEDITECH helps us if we need help, but we get more help on the...
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Relationship
We have had several ideas that we have turned into MEDITECH. They take ideas and see whether they...
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Loyalty, Product
There has been a substantial improvement with our EMR experience over the years, especially with...
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Relationship
MEDITECH has been consistent with keeping their promises. They have never missed a MIPS or CMS...
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Value
I like MEDITECH's BYOD policy. The product is device agnostic, and that is good from an EMR...
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Operations, Product
MEDITECH does not understand how many clicks are in their system. The system is the most...
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Product
If I go to a resource-heavy environment in the system, the system will make me wait a couple of...
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Product
The ordering process has been very stagnant. It should have been improved by now. We still use the...
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Relationship
I don’t think the vendor is going to deliver the big things that I have asked for. I wonder why we...
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Relationship, Operations
We do most of our training ourselves, so I wouldn’t say that MEDITECH does well with training. We...
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Operations
It has been a while since we have done a full implementation. We had to get training for that and...
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Relationship, Product
MEDITECH has come up with some pretty good things for their patient portal and patient connectivity....
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Loyalty
I like the system's flexibility. Our organization went with MEDITECH's system so that we would have...
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Relationship
MEDITECH just changed their help desk system, and that has been a pain. For the most part, the...
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Product
I like the integration of the different modules for billing. Everything is very integrated, and the...
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Product
With MEDITECH's system, the product's functionality, performance, speed, and reliability are pain...
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Product
MEDITECH's product is a pain to deal with. The product is extremely difficult to integrate, and its...
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Relationship
MEDITECH takes our input well. They are collaborative.
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Relationship
MEDITECH is very on top of regulatory changes and communicates pretty well with us when those are...
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Loyalty, Product
I am currently working on a lot of integration needs, and MEDITECH is being great.
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Product
Using the product is a great move for us because now, we have one patient chart. Before, things were...
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Relationship, Product
Sometimes there is more than one way to do something in Expanse Acute Care EMR. We also have issues...
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Culture
When we asked what vendors MEDITECH partnered with in a certain area, they gave us a list of the...
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Product
The product's ease of use depends on which module we are using. MEDITECH has done a lot of work...
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Operations, Product
We hear complaints that the solution is not intuitive. We spend several hours training new nurses on...
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Loyalty
We have been with MEDITECH for a while, so we are fairly happy with them. We looked at several other...
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Culture, Relationship
When we purchased Expanse Acute Care EMR, we received what MEDITECH told us we were getting; I don’t...
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Product
MEDITECH’s pain points are more about the core functionality from the patient access perspective. We...
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Loyalty, Relationship, Product
The process of interfacing with other solutions is moving in the direction of APIs. With MEDITECH,...
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Product
A lot of times, MEDITECH’s solutions are presented as completed when they are not fully baked. The...
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Operations
Our implementation with MEDITECH was rocky. There was no transparency between MEDITECH and our...
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Product
The revenue cycle piece of MEDITECH's system is excellent. I have a lot of EMR experience, and in...
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Operations, Product
Every time we go through an upgrade, we have instability issues. Even though we test, my doctors and...
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Relationship
When we make a request for MEDITECH to complete system enhancements or to add things to the system,...
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Loyalty
One of the benefits of Expanse Acute Care EMR is new technology. We are planning to get to the new...
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Product
I would like to see MEDITECH get all their databases into one database type.
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Operations
MEDITECH didn't provide a lot of services for the implementation. We got more assistance from our...
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Relationship
The customer support team from MEDITECH is slow to address issues. One of my biggest frustrations...
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Relationship
The people along MEDITECH’s development chain are slow to respond. The development chain is not very...
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Relationship, Product
We have some technical things that are involved in the web application, and we have a lot of pain...
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Product, Value
I wouldn't have a problem recommending MEDITECH. This solution does the job, and it is a good value....
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Loyalty
Going to Expanse Acute Care EMR was a good move for us, and providers have said it is an improvement...
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Culture
The sales team always overpromises and underdelivers. The development team does the same thing. In...
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Operations
The vendor needs to set customers up for success better during implementations. Our initial...
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Product
Expanse Acute Care EMR is solid. We don't have a lot of complaints about it. It is a very reliable system....
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Product
The system needs to do better with medication reconciliation and problem-list management. No one...
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Culture, Operations, Value
We were quite a few versions behind the most up-to-date version of Expanse Acute Care EMR, so in...
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Operations
MEDITECH tends to want us to hire outside vendors to provide training support. There is no real...
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Culture, Relationship
There are a lot of things that aren't being utilized in the system and we're trying to figure out if...
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Operations
The vendor’s training was good. In order for it to be better, we asked a lot of questions, but the...
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Loyalty
We have long-term care facilities, and we didn't have a lot of help in regard to the long-term care...
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Product
We are quite advanced in our use of MEDITECH’s technology, and we have pushed for a lot of...
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Operations
In the implementation phase, we were very connected with the vendor’s specialist and worked through...
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Operations
A lot of our problems appeared after we went live. We had things built during our tests, but when we...
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Product
Expanse Acute Care EMR is very intuitive, and if we train properly, people will get a lot of...
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Value
Some components of the product aren't working the way that they should. The section that gives us...
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Operations
Overall, our experience with MEDITECH has been good. We had MEDITECH do the build for us, and that...
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Operations
It would be helpful if the vendor’s specialists were more knowledgeable about all of the different...
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Operations
MEDITECH’s overall implementation structure and testing were not great. We had a lot of people that...
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Product
Putting in physicians and demographic data requires information to be entered in certain fields, and...
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Operations
The maturity of a product affects its implementation. It seemed as though the MEDITECH staff had...
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Relationship
I would like to see MEDITECH’s support team jump into problems without having to know every detail....
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Product, Value
I would probably buy Expanse Acute Care EMR again. A lot of people complain about EHRs, but there...
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Product
Expanse Acute Care EMR's strength is that it covers a lot of different applications from doctors'...
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Product
Expanse Acute Care EMR is laborious for end users to use. For example, there are a lot of ways that...
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Relationship, Product
When something does not exist, MEDITECH generally takes quite a long time to develop it and bring it...
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Culture, Product
What is pitched by MEDITECH and reality aren't always the same thing. Going to the Expanse platform,...
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Product
We are making some things integrate; it just feels like MEDITECH has a long way to go. I would like...
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Relationship
MEDITECH’s support people will enlarge things and send out notices, but when we put in a ticket for...
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Operations
MEDITECH has training videos, but that is the only form of training that they have. We have to...
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Relationship, Product
Expanse is a good solution, but MEDITECH has a lot of work to do in modules that are behind some...
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Relationship
Sometimes, MEDITECH's turnaround times are quick, and other times, we have to stomp our feet and...
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Operations, Product
MEDITECH tests things pretty well before rolling out an upgrade and notifies us of any problems with...
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Product, Value
The system isn't a friendly outpatient system. We see patients routinely, and it is very difficult...
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Product
MEDITECH has a good system, but the biggest things I would like to see from MEDITECH are a click...
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Relationship
There is good communication between our account manager from MEDITECH and our specialists. Overall,...
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Operations, Product
A lot of information gets put into the system. I don't know whether that is because we don't have...
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Product, Value
Expanse Acute Care EMR is a system that has a lot of potential and promise. It is nice to have one...
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Product
We need to be able to go through a visit document and enter orders more quickly. It is cumbersome to...
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Product
My gripe with MEDITECH is that they tell us that there is one medical record number for each...
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Product, Value
The coders for our hospital account have a totally different module than the ambulatory coders that...
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Loyalty
Our experience with MEDITECH was bumpy out of the gate, but any implementation of the same scale can...
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Relationship, Product
MEDITECH should inform us of issues and be more specific about problems that other sites experience....
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Relationship
I need MEDITECH to improve their communication. They give me newsletters, but those are not enough....
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Product
MEDITECH’s EMR has just about everything that we could ever want. It is fully integrated, so we...
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Culture
Initially, when we were talking about going to Expanse Acute Care EMR, MEDITECH used the term "one...
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Value
Charges are up and down. In some instances, I am surprised MEDITECH didn’t charge us for something,...
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