Navigant Revenue Cycle Optimization Comments

 

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CFO

Project Results

The outcomes that we received as a result of working with Navigant were increased revenues, reduced...

Jun 2020
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CFO

Tools and Methodology

We thought Navigant would work more on the details of the implementation plan than they did. We had...

Jun 2020
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CFO

Other Observations

Navigant assumed that there were a lot of things that we weren't doing at all, and we were doing...

Jun 2020
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CFO

ROI and Cost

Navigant didn't charge us for every little thing. We paid for a monthly portion of fees that covered...

Jun 2020
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CFO

People and Knowledge

Navigant's project executive was very good. We worked with the same person in multiple phases, and...

Jun 2020
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CFO

Tools and Methodology

If I were talking to Navigant's executives, I would highlight their estimations and do a little more...

Jun 2020
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Director

People and Knowledge

Navigant made recommendations based on how we used our EMR for different things, how we were...

Apr 2020
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Director

Relationship

There are multiple levels of staff within Navigant. If I were just rating Navigant's managers and...

Apr 2020
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Director

Other Observations

Navigant is going through a ton of change with the merger, but I think that Navigant's integrity is...

Apr 2020
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Director

Tools and Methodology

It would have been helpful if Navigant had come back and done a quick scope check to make sure that...

Apr 2020
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Director

People and Knowledge

Navigant’s staff members were professional, knowledgeable, and organized. The work they did was very...

Mar 2020
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Director

People and Knowledge

Navigant hit the ground running and really got us up to speed very quickly. The vendor has probably...

Mar 2020
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VP/Other Executive

Project Results

What went well with Navigant was that they were very organized. They provided valuable status...

Mar 2020
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VP/Other Executive

Relationship

What didn't go well with Navigant was that they frustrated some team members. When the resources...

Mar 2020
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VP/Other Executive

Relationship

Navigant's executives aren't involved in the day-to-day work, but they poke their head in every...

Mar 2020
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VP/Other Executive

Tools and Methodology

I have been so pleased with the work Navigant has done. We have been meeting goals like crazy. We...

Jan 2020
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VP/Other Executive

Tools and Methodology

We will consider Navigant for upcoming projects. Navigant has done so much work for us, so they are...

Jan 2020
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VP/Other Executive

People and Knowledge

The people I worked with from Navigant were all very knowledgeable about our system vendor. We have...

Jan 2020
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VP/Other Executive

Relationship

With the first project we did with Navigant, they consistently exceeded my expectations, and that is...

Jan 2020
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VP/Other Executive

Project Results

Navigant assisted us in ensuring that we were able to maximize our system in a couple of areas. By...

Dec 2019
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VP/Other Executive

Relationship

We had engaged with Navigant in the past for revenue cycle engagements. Given the success that we...

Dec 2019
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VP/Other Executive

People and Knowledge

Part of the value that Navigant brought was their familiarity with the revenue cycle work that we...

Dec 2019
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VP/Other Executive

Tools and Methodology

I can’t think of anything that I would say Navigant needs to continue to improve upon. They made...

Dec 2019
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CFO

Project Results

Navigant is very experienced in the testing, training, and building of the revenue cycle. They did...

Sep 2019
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CFO

People and Knowledge

The only glitch we had with Navigant was that the person assigned to us had to be replaced, but...

Sep 2019
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CIO

Project Results

We looked to Navigant to help us with our product. They lived up to their reputation of knowing...

Sep 2019
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Director

People and Knowledge

Navigant's executive leadership is excellent and very engaged. The executives have a great knowledge...

Aug 2019
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CFO

Tools and Methodology

Working with Navigant was a great experience. The project went like clockwork. We met the timeline...

Jul 2019
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VP/Other Executive

People and Knowledge

Whether my expectations are exceeded depends on which consultant I get. So far, the new lead...

Jul 2019
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VP/Other Executive

ROI and Cost

I would like for Navigant's executives to have more control over the expenses. Navigant's people...

Jul 2019
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VP/Other Executive

People and Knowledge

Navigant's on-site director brought in a team that lacked experience, and that became an issue. The...

Jul 2019
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VP/Other Executive

Relationship

Navigant has not been very good at responding. In any partnership, especially when we are paying for...

Jul 2019
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VP/Other Executive

People and Knowledge

We have had several engagements with Navigant. I called Navigant and told them that I needed an HIM...

Jul 2019
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VP/Other Executive

People and Knowledge

The consultants we had for assessing our revenue cycle were phenomenal. Navigant created a playbook...

Jul 2019
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VP/Other Executive

Other Observations

I wish the executives had been more involved. We needed to define the scope of the project more...

Jul 2019
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Director

Relationship

Some of Navigant’s staff members are good, and some of them are questionable. Navigant came in with...

Jun 2019
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Director

Relationship

Navigant is truly a partner and goes above and beyond. They are very helpful when it comes to things...

Jun 2019
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Director

Tools and Methodology

I don’t find that Navigant’s solutions are necessarily innovative. They are based on the industry's...

Jun 2019
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Director

Relationship

The top person at Navigant that I communicated with was very accommodating in helping us get what we...

Jun 2019
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Director

People and Knowledge

Navigant’s team has very responsive, open-minded people. Those people bring a lot of knowledge about...

Jun 2019
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VP/Other Executive

Tools and Methodology

Navigant is helping us implement one of our systems. We are integrating and centralizing several...

Jan 2019
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VP/Other Executive

Tools and Methodology

For revenue cycle work, Navigant is probably my top vendor. Navigant is the group I go to if I need...

Jan 2019
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VP/Other Executive

Other Observations

The meetings involved only a few primary people, and I think there were other people in the team who...

Oct 2018
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VP/Other Executive

People and Knowledge

The executives and salespeople were on-site regularly. We had frequent meetings, and the Navigant...

Oct 2018
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VP/Other Executive

ROI and Cost

We got a great result for what we paid. There was a look-back period Navigant helped us correct that...

Oct 2018
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VP/Other Executive

People and Knowledge

When Navigant acquired McKinnis, we retained the people we were working with. The acquisition didn’t...

Oct 2018
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VP/Other Executive

People and Knowledge

Navigant's expertise and knowledge are good. And they are really sincere in their approach. There...

Oct 2018
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Director

People and Knowledge

We have partnered with Navigant to manage our revenue cycle. Everyone from Navigant is physically...

Oct 2018
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Director

Tools and Methodology

We have access to Navigant’s vendor relationships, which we will probably use soon. For example, we...

Oct 2018
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Director

Project Results

Our goal with Navigant is to move ourselves forward from what we consider to be merely a good...

Oct 2018
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Director

Other Observations

We hope that our partnership with Navigant will bring some technology that we need to sit on top of...

Oct 2018
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VP/Other Executive

Lessons Learned

With Navigant, we got what we purchased, and we are happy. However, I do think they focused more on...

Jul 2018
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VP/Other Executive

Relationship

No one from the executive level ever called us to ask about our thoughts throughout the process of...

Jul 2018
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VP/Other Executive

People and Knowledge

Navigant definitely has a youthful group that has great knowledge about the technical elements of...

Jul 2018
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VP/Other Executive

People and Knowledge

The Navigant resources lacked the ability to figure out the politics and navigate the people...

Jul 2018
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VP/Other Executive

Project Results

Navigant knows Epic really well in the revenue cycle space. Navigant gets into the weeds and is...

Apr 2018
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VP/Other Executive

Project Results

Navigant does a great job of balancing our expectations with our needs. They understand that...

Apr 2018
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VP/Other Executive

Relationship

The Navigant executives are right there; they don't wait for us to call them. They are very strategic....

Apr 2018
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VP/Other Executive

Project Results

Navigant came in for our hospital implementation and helped us through the revenue management side...

Apr 2018
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VP/Other Executive

Project Results

Navigant has been instrumental. When we were considering bringing them in for another project, it...

Apr 2018
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VP/Other Executive

Project Results

The things Navigant has done for us are amazing. The firm's staff, workflows, and processes have...

Apr 2018
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CFO

Project Results

Navigant has been focused on helping us get ready for implementing some Epic systems, particularly...

Mar 2018
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VP/Other Executive

Project Results

We engaged with Navigant as part of our revenue cycle optimization efforts, and we will also engage...

Mar 2018
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VP/Other Executive

People and Knowledge

Navigant was a partner to us because their staff would come on-site; I would say that 80% of the...

Oct 2017
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COO

Project Results

We surpassed our target revenue within a couple of months of working with Navigant. They have been...

Oct 2017
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