Home chevron icon Value Based Care chevron icon Telehealth chevron icon EHR-Centric Virtual Care Platforms

Cerner Video Visits Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Oracle Health (Cerner) Complete Look 2023
Oracle Health (Cerner) Complete Look 2023
July 2023
View Report
Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
View Report
EMR-Centric Virtual Care Platforms 2022: Provider Insights on a Rapidly Evolving Market (Report 2 of 2)
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Product

If an organization doesn't have anything else, Cerner Video Visits is an option that is included...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Both the patient and provider have to have already signed up for a portal account to use it; we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Launching the product isn't the easiest or cleanest process from within the chart, and we have to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have to pay for additional support for the patient portal, but it is pretty good. It stinks that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is a little clunky and slow. And we can't integrate multiple products with it, whereas...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support people are part of a one-off team as opposed to being part of the core Cerner support...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Oracle Health has made promises regarding group video calls that they have yet to show up on. We can...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Given the chance, we would expand our use of Cerner Video Visits hurriedly. Video visits are the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Cerner Video Visits is very integrated. We can see things from one solution to the next. A patient...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We would like it if Cerner could incorporate voice recognition into their platform, but maybe that...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Since Oracle Health came on board, they seem to have improved on the hiccups we were seeing in the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Cerner Video Visits, the patient can invite other people to join the visit. So if an elderly...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Cerner Video Visits has had a highly positive impact on our patients. It doesn't meet everybody's...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have run into issues with the cloud and with upgrades to Cerner Video Visits. The system does not...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have never been able to think of a way to make Cerner Video Visits easier to use, especially with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We would like more of an ad hoc, on-demand video visit offering. With our current platform, we have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Cerner is looking constantly at various new use cases in the technology and how to expand it and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cerner has staffing issues and delays in responsiveness whenever patients call the support team.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The person that we have worked with at Cerner has always been very involved and has been able to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We don’t like the stupid way that Cerner allows patients to rate their video visits with the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we switched to the Cerner Video Visits, Cerner was very effective. The issues we had were more...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There really was no training for Cerner Video Visits. From a product perspective, we have no control...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Now that the pandemic is over, we are questioning whether we are receiving our money’s worth from...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We looked around a bit at a bunch of different vendors, but because of the product's HIPAA...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I have heard that there have been audio issues with the product again, but I have not been sure how...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Cerner helped us get the ability to do video visits. We measured our numbers and found that we went...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Executive engagement from Cerner has declined over the last few years, and we find ourselves...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for Cerner Video Visits was pretty easy.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use a hosted version of Cerner's product, so it would be helpful if Cerner expedited releases...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we call the support team, there are long delays before we get responses so that we can resolve...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Cerner Video Visits has been very cost effective.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​