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User Commentary
Operations
We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...
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Relationship
Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...
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Loyalty, Relationship, Product
Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...
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Culture, Product
A lot of things were told to us when we purchased the product that haven't come to fruition. We were...
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Product
I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...
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Product
We had some issues with the system integrating with some other products.
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Product
The design of the system could be improved with regard to the ease of how it is laid out. It is very...
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Relationship
Providing support is where Oracle Health struggles the most right now. With their application...
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Relationship, Product
Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...
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Relationship, Product
Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...
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Product
Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...
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Culture, Value
We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...
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Loyalty
Cerner does not support our interoperability goals, and that is one of the reasons we have decided...
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Relationship
We always have tickets open with Cerner, and they are struggling right now to keep people, like...
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Relationship, Operations
There is an opportunity for Cerner to improve how they do their testing. They put out release notes...
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Relationship, Product
Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...
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Relationship, Operations, Product
There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....
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Loyalty, Relationship
We are working closely with some of Cerner's executives to implement some improvements to help the...
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Product
PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...
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Culture, Relationship
If we can get the right person on the phone at Cerner, some things can get done, but that depends on...
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Relationship, Operations, Value
Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...
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Operations
It would be helpful to at least have easy-to-find, computer-based training modules for the system,...
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Loyalty, Product
I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...
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Relationship, Product
We are with Oracle Health on the front end, and we have a different vendor on the back end, so we...
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Relationship, Operations
As far as phone and web support goes, we have a bit of a different setup, but we get pretty good...
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Loyalty, Product
We like the structure of PowerChart Ambulatory's documentation. It has gotten more defined, and it...
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Product
Oracle Health's ambulatory organizer is a good way to organize the outpatient clinical workflow for...
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Product
Clinicians who have worked in a different EMR find that our EMR is difficult to navigate with regard...
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Relationship, Product
With some products, we are told that certain things will solve our problems or that we just need to...
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Operations
We aren't on the vendor's remote hosting option. That is on us because we have had stumbling blocks...
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Relationship, Product
Our physicians aren't happy with the vendor. I hesitate to go into the system. If I can pull any...
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Relationship
Oracle Health has allowed a lot of customization, and they haven't gone back to some standard best...
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Value
Cerner's systems are cheaper than Epic's systems, but we get what we pay for, so I guess we get our...
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Relationship, Product
The system meets a good number of our needs, but it doesn't meet all of our needs. It takes the...
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Loyalty, Product
Cerner is doing pretty well when it comes to driving outcomes, but they still have a way to go. They...
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Relationship, Product
Some referral management and administration things have gaps. Oracle Health has noted those things already....
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Loyalty, Relationship
Oracle Health is moving through better formalization and better coordination of the road map...
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Product
I would tell a friend that PowerChart Ambulatory is a good solution. Some additional things can be...
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Product
Our people grumble that the product has too many clicks. The usability is not a strong suit.
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Relationship
Oracle Health will let us know whether they have known issues and bugs. The vendor is proactive, but...
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Relationship
The vendor’s executives are involved and affable. They meet with me regularly, and that is nice.
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Loyalty, Value
There is nothing we can do with Cerner's product. It is what it is. We are not going to move to the...
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Product
I would tell a friend that the product’s encounter logic is a jail. It locks us in too much and is...
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Loyalty, Value
In the long term, it does not make sense to stay with Cerner. It doesn’t make a lot of sense from an...
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Relationship
Our account manager has been pretty good about trying to help us escalate things, but it has been a...
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Product
I think PowerChart Ambulatory does a good job on the clinical side. I would say most of our clinical...
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Relationship
When we have a physician that doesn’t seem to be operating efficiently in PowerChart Ambulatory, our...
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Relationship
We explained our issues to Cerner, and they were apologetic and are now trying to build the...
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Loyalty, Relationship, Product
We used to recommend PowerChart Ambulatory to people, but we stopped because the vendor's support...
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Loyalty, Relationship
The biggest item that we are working through is understanding the road map of Cerner now with Oracle...
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Relationship
I would like to hear about it when the vendor proactively sees issues or opportunities to optimize...
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Relationship
The vendor has done a good job at engaging with their customers lately. They have made a significant...
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Product
Oracle Health's system is so customized that it creates challenges from a workflow perspective. I...
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Product
PowerChart Ambulatory integrates well with the vendor's acute solution. The patient records and...
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Relationship, Product
Oracle Health only partners with organizations that essentially resell things, so Oracle Health is...
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Operations
The implementation went so poorly that we have not used the vendor's implementation services since....
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Relationship
Our relationship with Oracle Health is very tactical, meaning the vendor comes forward with...
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Loyalty, Relationship, Product
Oracle Health continues to struggle with the revenue cycle and the entire RevElate platform....
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Loyalty, Operations
When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...
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Product
When we compare the product to other products in the market, the other products seem to have a more...
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Value
Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...
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Relationship
Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...
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Operations
Cerner could improve the quality and effectiveness of their implementation process by having more...
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Product
Cerner's system is the most reliable system we own as an enterprise because of Cerner's...
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Product
Cerner could improve their design by having more of a seamless interaction in the clinical workflow...
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Operations
The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....
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Relationship
The challenge with Cerner's support has always been that the support depends on who we get. The...
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Relationship
Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...
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Loyalty, Product
We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...
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Product
PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...
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Loyalty, Relationship
I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...
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Product
PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...
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Product
The shared items in the chart that should be shared across the organization were designed and built...
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Relationship, Operations
The vendor doesn’t really help us with the upgrades very much.
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Operations
The vendor has been reasonably helpful with training.
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Loyalty, Product, Value
Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...
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Product
There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....
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Relationship
Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...
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Operations, Product
We had a bumpy start. But we have a really good team, and we are using the solution as effectively...
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Loyalty, Relationship
We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...
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Operations
The training is not done by medical people that actually have to use the tool to provide patient...
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Product, Value
I have limited experience with other electronic medical records, but I would probably not buy...
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Operations, Product
I am typically told that we can't do things with the system because those things would have to be...
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Product
PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...
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Product
The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...
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Relationship
Oracle Health’s services team and associates are limited and are working their fingers to the bones....
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Relationship
We get a lot of notifications and valuable information from the routinely scheduled calls with the...
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Relationship, Value
Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...
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Culture
There have been a lot of times when we have been sold one thing and then have found out later that...
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Operations, Product
The recent upgrades have been pretty dang seamless.
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Relationship
My organization has an assigned executive account person. I don't interact with that person very...
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Product
Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...
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Relationship
There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...
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Culture, Product
Cerner offers several different modules, including one where we can directly input patient data and...
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Relationship
Cerner has sent us a lot of notifications about issues they have came across. In the past several...
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Relationship, Product
Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...
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Relationship
If we have a problem in the system, we need to log a service request and explain the details. The...
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Relationship
It is hard to say that the vendor's service is proactive because the service is coming from an...
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Relationship
One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...
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Product
PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...
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Product
PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...
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Product
Recently, the No Surprises Act came out, and it essentially requires us to provide our...
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Product, Value
If everything works perfectly, the system works perfectly, but that is just not the world we live...
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Product
PowerChart Ambulatory is not fully integrated, and healthcare systems need to be. I don’t think the...
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Relationship, Operations, Product
Cerner does keep their promises, but they absolutely don’t keep them in a reasonable time frame. The...
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Operations
PowerChart Ambulatory is such a customizable platform that we need the implementation people to be...
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Operations
The vendor didn't have us carry on the workflows that they had us build into the system. We had to...
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Product
This might be a Cerner upgrade issue, but we haven't been able to determine how to properly...
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Product
PowerChart Ambulatory still does help us manage population health and integrate us even though it is...
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Product
PowerChart Ambulatory is not intuitive. There are some weird interface stability issues that are not...
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Product
I don't like how the system can’t interact with our other systems. The product could be so much more...
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Product
PowerChart Ambulatory seems clunky at times. Recent upgrades have made the product a little better,...
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Operations
Some recent trainings we had with Oracle Health were actually pretty helpful because we did some optimization....
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Product
We would like to see more automation within the system and more scrubbing for the billing piece of it....
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Relationship
Oracle Health is not very responsive to our needs, and they are not good about giving us warnings...
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Loyalty
We ended up with the Cerner system because our organization wanted something that was customizable,...
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Value
Oracle Health tends to charge for every little thing, and that is a problem. That is my perception...
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Relationship, Product
Cerner is delivering new technology, but it seems like their development of it is less complete than...
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Relationship, Product
Oracle Health should improve the communication between the office staff and providers. They should...
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Relationship
If I ask for an escalation to talk to a senior executive at Oracle Health, I can get that. But the...
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Relationship, Product
Oracle Health’s commitment to improving workflows for providers and office staff is quite high.
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Culture
Oracle Health is pretty transparent about things that we wish they could promise us but they can't.
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Operations, Value
There were pieces of functionality in PowerChart Ambulatory that should have been part of the...
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Product
Even when we upgrade, Cerner always has newer code or a new version coming out. We are relatively...
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Loyalty, Product
We want more interoperability and to be able to exchange information more easily with Cerner sites...
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Value
When there is something that we want, it costs us a lot of money to get it. Whether something is for...
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Relationship, Product
PowerChart Ambulatory has worked well for us; everybody has been pretty happy with the product and...
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Product
We have a little integration between PowerChart Ambulatory and other solutions, but more integration...
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Product
Cerner has good primary care content. It is helpful to have our health system integrated within the...
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