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PowerChart Ambulatory
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User Commentary

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Director

Functionality and Upgrades

When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...

Mar 2023
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Director

Functionality and Upgrades

When we compare the product to other products in the market, the other products seem to have a more...

Mar 2023
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Director

Other Observations & Comments

Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...

Mar 2023
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Director

Service and Support

Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...

Mar 2023
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Director

Implementation and Training

Cerner could improve the quality and effectiveness of their implementation process by having more...

Mar 2023
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Director

Functionality and Upgrades

Cerner's system is the most reliable system we own as an enterprise because of Cerner's...

Mar 2023
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Director

Functionality and Upgrades

Cerner could improve their design by having more of a seamless interaction in the clinical workflow...

Mar 2023
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Director

Functionality and Upgrades

The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....

Mar 2023
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Director

Service and Support

The challenge with Cerner's support has always been that the support depends on who we get. The...

Mar 2023
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Director

Relationship

Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...

Mar 2023
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Analyst/Coordinator

Future Outlook

We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...

Mar 2023
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Director

Future Outlook

I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...

Mar 2023
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Director

Functionality and Upgrades

PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...

Mar 2023
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Director

Functionality and Upgrades

The shared items in the chart that should be shared across the organization were designed and built...

Mar 2023
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Director

Implementation and Training

The vendor doesn’t really help us with the upgrades very much.

Mar 2023
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Director

Implementation and Training

The vendor has been reasonably helpful with training.

Mar 2023
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Director

Other Observations & Comments

Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...

Mar 2023
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Director

Functionality and Upgrades

There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....

Mar 2023
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Director

Service and Support

Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...

Mar 2023
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CIO

Functionality and Upgrades

We had a bumpy start. But we have a really good team, and we are using the solution as effectively...

Mar 2023
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CIO

Future Outlook

We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...

Mar 2023
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VP/Other Executive

Implementation and Training

The training is not done by medical people that actually have to use the tool to provide patient...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

I have limited experience with other electronic medical records, but I would probably not buy...

Mar 2023
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VP/Other Executive

Technology

I am typically told that we can't do things with the system because those things would have to be...

Mar 2023
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Nurse

Functionality and Upgrades

PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...

Mar 2023
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Nurse

Functionality and Upgrades

The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...

Mar 2023
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Nurse

Service and Support

Oracle Health’s services team and associates are limited and are working their fingers to the bones....

Mar 2023
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Nurse

Other Observations & Comments

We get a lot of notifications and valuable information from the routinely scheduled calls with the...

Mar 2023
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Nurse

Service and Support

Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...

Mar 2023
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Nurse

Sales and Contracting

There have been a lot of times when we have been sold one thing and then have found out later that...

Mar 2023
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Nurse

Functionality and Upgrades

The recent upgrades have been pretty dang seamless.

Mar 2023
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Manager

Relationship

My organization has an assigned executive account person. I don't interact with that person very...

Mar 2023
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Nurse

Interfacing and Integration

Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...

Mar 2023
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Manager

Relationship

There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...

Mar 2023
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Manager

Functionality and Upgrades

Cerner offers several different modules, including one where we can directly input patient data and...

Mar 2023
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Manager

Functionality and Upgrades

Cerner has sent us a lot of notifications about issues they have came across. In the past several...

Mar 2023
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Director

Relationship

Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...

Mar 2023
||
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Manager

Service and Support

If we have a problem in the system, we need to log a service request and explain the details. The...

Mar 2023
||
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Manager

Service and Support

It is hard to say that the vendor's service is proactive because the service is coming from an...

Mar 2023
||
(0)
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Director

Interfacing and Integration

One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...

Mar 2023
||
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Director

Technology

PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...

Mar 2023
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Director

Functionality and Upgrades

PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...

Mar 2023
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Director

Functionality and Upgrades

Recently, the No Surprises Act came out, and it essentially requires us to provide our...

Mar 2023
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CIO

Functionality and Upgrades

If everything works perfectly, the system works perfectly, but that is just not the world we live...

Mar 2023
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CMO

Interfacing and Integration

PowerChart Ambulatory is not fully integrated, and healthcare systems need to be. I don’t think the...

Feb 2023
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CMO

Relationship

Cerner does keep their promises, but they absolutely don’t keep them in a reasonable time frame. The...

Feb 2023
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CMO

Implementation and Training

PowerChart Ambulatory is such a customizable platform that we need the implementation people to be...

Feb 2023
||
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CMIO

Implementation and Training

The vendor didn't have us carry on the workflows that they had us build into the system. We had to...

Feb 2023
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CMO

Functionality and Upgrades

This might be a Cerner upgrade issue, but we haven't been able to determine how to properly...

Feb 2023
||
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CMO

Other Observations & Comments

PowerChart Ambulatory still does help us manage population health and integrate us even though it is...

Feb 2023
||
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CMO

Functionality and Upgrades

PowerChart Ambulatory is not intuitive. There are some weird interface stability issues that are not...

Feb 2023
||
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Physician

Interfacing and Integration

I don't like how the system can’t interact with our other systems. The product could be so much more...

Feb 2023
||
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Physician

Technology

PowerChart Ambulatory seems clunky at times. Recent upgrades have made the product a little better,...

Feb 2023
||
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Physician

Implementation and Training

Some recent trainings we had with Oracle Health were actually pretty helpful because we did some optimization....

Feb 2023
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(0)
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Physician

Functionality and Upgrades

We would like to see more automation within the system and more scrubbing for the billing piece of it....

Feb 2023
||
(0)
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Physician

Relationship

Oracle Health is not very responsive to our needs, and they are not good about giving us warnings...

Feb 2023
||
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

We ended up with the Cerner system because our organization wanted something that was customizable,...

Feb 2023
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CMIO

Technology

Cerner is delivering new technology, but it seems like their development of it is less complete than...

Jan 2023
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CMIO

Relationship

Oracle Health should improve the communication between the office staff and providers. They should...

Jan 2023
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CMIO

Service and Support

If I ask for an escalation to talk to a senior executive at Oracle Health, I can get that. But the...

Jan 2023
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CMIO

Future Outlook

Oracle Health’s commitment to improving workflows for providers and office staff is quite high.

Jan 2023
||
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CMIO

Relationship

Oracle Health is pretty transparent about things that we wish they could promise us but they can't.

Jan 2023
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CMIO

Functionality and Upgrades

Even when we upgrade, Cerner always has newer code or a new version coming out. We are relatively...

Jan 2023
||
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CMIO

Interfacing and Integration

We want more interoperability and to be able to exchange information more easily with Cerner sites...

Jan 2023
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Director

Functionality and Upgrades

PowerChart Ambulatory has worked well for us; everybody has been pretty happy with the product and...

Dec 2022
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(0)
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CNIO

Interfacing and Integration

We have a little integration between PowerChart Ambulatory and other solutions, but more integration...

Dec 2022
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CNIO

Interfacing and Integration

Cerner has good primary care content. It is helpful to have our health system integrated within the...

Dec 2022
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(0)
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CIO

Functionality and Upgrades

PowerChart Ambulatory is still lacking a few things, and our staff sometimes complains that...

Nov 2022
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CIO

Service and Support

We have had to materially work for ourselves to reduce clicks, streamline workflows, and redesign...

Nov 2022
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(0)
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CIO

Interfacing and Integration

PowerChart Ambulatory integrates well with our emergency department and our specialists. The system...

Nov 2022
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VP/Other Executive

Interfacing and Integration

I don't know whether it is Cerner or whether it is our internal obstacles and barriers, but virtual...

Nov 2022
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VP/Other Executive

Future Outlook

The experience with Cerner has been a little bit slow to evolve. It has definitely improved since...

Nov 2022
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VP/Other Executive

Service and Support

We have to reach out to Cerner’s support through our IT department, so the process can take an hour...

Oct 2022
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VP/Other Executive

Interfacing and Integration

I find PowerChart Ambulatory to be inflexible. We get the product, and that is it. Cerner is not...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We are caught in a bit of a crevice because when Cerner upgrades PowerChart Ambulatory, we are not...

Oct 2022
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VP/Other Executive

Relationship

Buyers should beware of the product if they have multiple locations in the same facility. The system...

Oct 2022
||
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Director

Interfacing and Integration

The biggest thing that Cerner does well is the look and feel of the application, especially when we...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The providers and staff have a lot of dissatisfaction with a lot of the workflows and capabilities...

Oct 2022
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Director

Functionality and Upgrades

The physician experience in PowerChart Ambulatory is average. There are a couple of things that our...

Oct 2022
||
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Director

Service and Support

The leaders over at Cerner are very responsive, and we meet with them regularly. They are dedicated...

Oct 2022
||
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Director

Service and Support

When we log issues with Cerner, they have some challenges with keeping up with the issues. Cerner is...

Oct 2022
||
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Director

Relationship

There is not much of a road map with Cerner. There is an ambulatory road map; however, it has...

Oct 2022
||
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Director

Implementation and Training

There were a lot of people on-site for the implementation, but they didn't really know how we built...

Oct 2022
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Director

Functionality and Upgrades

The preferred documentation format that we are supposed to be using does not share well. There are...

Oct 2022
||
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Manager

Functionality and Upgrades

We build reports for our customized forms if there is an update. The updates don't carry over into...

Oct 2022
||
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Manager

Technology

We have very little downtime with PowerChart Ambulatory. The components within the system that talk...

Oct 2022
||
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Manager

Implementation and Training

Cerner could train me a little better. I know how to get around, but I am about 75% self-taught....

Oct 2022
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Manager

Service and Support

There have been times when I have put in a ticket, and it has just sat there. I have had to poke...

Oct 2022
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Manager

Relationship

I am satisfied with my access to Cerner’s executives because I know who the players are. Once I...

Oct 2022
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Manager

Interfacing and Integration

I have worked with other EMRs, and those EMRs are a little more user friendly and easier to manage...

Oct 2022
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Manager

Future Outlook

The system is functional, but it is not the way it should be or the way I would like it to be....

Oct 2022
||
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CMIO

Relationship

I am hoping that the Oracle acquisition may help provide some additional resources for Cerner.

Sep 2022
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CMIO

Functionality and Upgrades

Cerner nickel-and-dimes customers with their support model. And Cerner relies so heavily on outside...

Sep 2022
||
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CMIO

Functionality and Upgrades

The product is very customizable for the various clinics that we have. The workflow that Cerner...

Sep 2022
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CEO/President

Relationship

The transition since Oracle bought Cerner has been good. Oracle is a really small company. I don’t...

Sep 2022
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CEO/President

Relationship

Things are always very good with Cerner because we can rely on them. We know what to deal with, and...

Sep 2022
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CIO

Relationship

We have had some concerns with the acquisition, but mainly there has been no change in our...

Aug 2022
||
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CIO

Other Observations & Comments

I don’t have a good handle on how well Cerner will stay nimble, given all the changes we are seeing....

Aug 2022
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CIO

Functionality and Upgrades

The vendor really needs to listen to providers. There needs to be more efficiency in the tools. The...

Aug 2022
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CIO

ROI / Cost

Cerner is the only partner that really has a strong solution in our market space. Epic just directs...

Aug 2022
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Director

Relationship

PowerChart Ambulatory is not meeting our needs. We are not happy with it. Our doctors aren't happy...

Aug 2022
||
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Director

ROI / Cost

Our non-Cerner vendor has done really well at being able to upgrade the product with minimal testing...

Aug 2022
||
(0)
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Director

Service and Support

Cerner needs to beef up their support, which is horrible, and Cerner's interactions with their...

Aug 2022
||
(0)
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Director

Interfacing and Integration

Cerner needs a fully integrated system. It is one thing to utilize a clearinghouse for our claims,...

Aug 2022
||
(0)
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Physician

Other Observations & Comments

I am thrilled the vendor is putting some effort into the ambulatory space. There is a lot of work to...

Aug 2022
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Physician

Lessons Learned

Our experience with the product could get better if we had the investment in an outpatient expert in...

Aug 2022
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Physician

Service and Support

I don't know where the problem is. The ambulatory product needs a commitment of time from someone...

Aug 2022
||
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Physician

Functionality and Upgrades

There is so much about what we are doing right now that is dysfunctional and makes us slow and...

Aug 2022
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Physician

Functionality and Upgrades

The vendor needs to improve single-click or limited-click functional templates. Everybody has...

Aug 2022
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Physician

Functionality and Upgrades

The dot phrases are nice in the product. I definitely use them. I like that feature, especially for...

Aug 2022
||
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Physician

Functionality and Upgrades

In the past, I worked with a computer system where my nurse could drop a template in, and I could...

Aug 2022
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Physician

Functionality and Upgrades

When I bill for something and then realize I did it wrong, if I have already signed the bill, I...

Aug 2022
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CMO

ROI / Cost

I would like to see the latest things that Cerner is doing, what things will push us, and how things...

Aug 2022
||
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CMO

Implementation and Training

Cerner needs to be clear about what they can offer and what resources we realistically need to...

Aug 2022
||
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CMO

ROI / Cost

Cerner keeps their promises. The challenge is that we don’t keep up with what Cerner does. If Cerner...

Aug 2022
||
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CMO

Functionality and Upgrades

One of the coolest things about the product is that it can drive population health, and we can use...

Aug 2022
||
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CMO

Functionality and Upgrades

We have done some things with our speech recognition technology so that instead of having to type my...

Aug 2022
||
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CMO

Functionality and Upgrades

The product is a little clunky for documenting things. The glaring issue with the product is that it...

Aug 2022
||
(0)
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VP/Other Executive

Implementation and Training

Cerner needs to provide more timely responses to concerns and more clarity around available options...

Aug 2022
||
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Director

Other Observations & Comments

Cerner is a wild card, and many things are happening in the ambulatory space. I would like to see...

Aug 2022
||
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Director

Functionality and Upgrades

I am concerned about Cerner because they don’t have a unified record, and that is important to us.

Aug 2022
||
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Director

Relationship

We have a great relationship with our representative at Cerner. However, we are starting to see more...

Aug 2022
||
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Director

Other Observations & Comments

I enjoyed the press conference that Cerner gave a few months ago. It was very high level, and they...

Aug 2022
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Manager

Functionality and Upgrades

We use PowerChart Ambulatory to put all of our clinics on one platform, and that is nice. The only...

Aug 2022
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Director

Implementation and Training

The vendor's training was horrible. We didn't have enough resources. The vendor used a...

Jul 2022
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Director

Implementation and Training

When we implemented the system, the vendor brought some data over from our old system. That created...

Jul 2022
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Director

Functionality and Upgrades

We are on the ambulatory side of things, but the platform is designed for an acute setting. We have...

Jul 2022
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Director

Service and Support

It is difficult for us to get the vendor to make changes. It seems like the vendor works in silos....

Jul 2022
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Director

Implementation and Training

When we first got the product, we weren't familiar with it or how it worked. We relied on Cerner to...

Jul 2022
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Manager

Functionality and Upgrades

Everything starts with the model experience and with making sure that all users across the entire...

Jul 2022
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Analyst/Coordinator

Relationship

It would be nice if Cerner would actively tell us what is coming down the road. We have to go out...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the functionality in the ambulatory setting seems to be a little behind the times. The...

Jul 2022
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Analyst/Coordinator

Technology

The challenges that we have faced aren't atypical for an upgrade, but we do all of our testing and...

Jul 2022
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Analyst/Coordinator

Lessons Learned

We tend to take what Cerner gives us and make it what we need it to be for our institution.

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

A lot of the issues in the ambulatory system revolve around the scheduling book, CPM solution, and...

Jul 2022
||
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CIO

Functionality and Upgrades

Cerner is looking out for their shareholders, but sometimes looking out for shareholders is not the...

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

Cerner’s upgrades are way too slow in coming. Cerner doesn't deliver on whatever vision they have.

Jun 2022
||
(0)
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CIO

Relationship

The Cerner team is happy to take our call and listen; they just don't fix anything.

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like that I can get into the solution and verify data.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

By going to the CommunityWorks model, we have one combined system instead of inconsistencies that...

Jun 2022
||
(0)
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Director

Other Observations & Comments

I feel that Cerner's PowerChart solution was originally designed to be an acute care EHR. Cerner has...

Jun 2022
||
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Director

Technology

We would really like to see ambient voice technology come to the market. Cerner has been working on...

Jun 2022
||
(0)
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CMIO

Service and Support

We have certain types of services from Cerner, and if there is an incident and a break needs to be...

Jun 2022
||
(0)
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CMIO

Relationship

We have a lot of warnings and alarms that Cerner provides, so we get alerted fast when something is...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

When Cerner talks about an upgrade for the product, they are talking about something very well...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

The anxiety of attention to detail in upgrades is where Cerner is lacking. They wait until we go...

Jun 2022
||
(0)
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CMIO

Implementation and Training

When there are changes to the product, the vendor should provide training material. Then we would...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

Cerner's product is one of the few EHRs that has an integrated platform. My rating for the product...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Lessons Learned

We did some localization for some specialties, and our people are very satisfied with how the system...

Jun 2022
||
(0)
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CFO

Functionality and Upgrades

When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...

May 2022
||
(0)
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CFO

Technology

One of our frustrations with the product is the lack of items that are mobile and patient facing....

May 2022
||
(0)
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CFO

Functionality and Upgrades

From a clinical side, the product doesn’t function very well for some of our specialty practices....

May 2022
||
(0)
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CFO

Functionality and Upgrades

We want a system that can handle some patient volume. We are finding in Community Works that our...

May 2022
||
(0)
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Director

Functionality and Upgrades

We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...

May 2022
||
(0)
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 or  to see details.

Director

Service and Support

When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....

Apr 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

We are getting what we need from the solution. We can get things done and track the things that we...

Apr 2022
||
(0)
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 or  to see details.

Director

Service and Support

In the past, we could customize a lot of our documents in the system. However, because of our health...

Apr 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system has to have basic functionality so that users can adapt quickly to its environment. We...

Apr 2022
||
(0)
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Manager

Technology

Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The support that we received leading up to our upgrade was really great. We have had the same Cerner...

Apr 2022
||
(0)
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Manager

Relationship

We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...

Apr 2022
||
(0)
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 or  to see details.

CIO

Relationship

The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Everyone loves the system's integration.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Cerner is lacking in their technology. There are several new additions we want for the product, but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Our main issue with Cerner is not their product; it is the lack of support. Since the...

Apr 2022
||
(0)
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 or  to see details.

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