Commentary Summary
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User Commentary
Functionality and Upgrades
When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...
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Functionality and Upgrades
When we compare the product to other products in the market, the other products seem to have a more...
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Other Observations & Comments
Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...
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Service and Support
Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...
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Implementation and Training
Cerner could improve the quality and effectiveness of their implementation process by having more...
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Functionality and Upgrades
Cerner's system is the most reliable system we own as an enterprise because of Cerner's...
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Functionality and Upgrades
Cerner could improve their design by having more of a seamless interaction in the clinical workflow...
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Functionality and Upgrades
The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....
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Service and Support
The challenge with Cerner's support has always been that the support depends on who we get. The...
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Relationship
Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...
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Future Outlook
We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...
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Functionality and Upgrades
PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...
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Future Outlook
I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...
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Functionality and Upgrades
PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...
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Functionality and Upgrades
The shared items in the chart that should be shared across the organization were designed and built...
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Implementation and Training
The vendor doesn’t really help us with the upgrades very much.
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Implementation and Training
The vendor has been reasonably helpful with training.
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Other Observations & Comments
Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...
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Functionality and Upgrades
There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....
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Service and Support
Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...
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Functionality and Upgrades
We had a bumpy start. But we have a really good team, and we are using the solution as effectively...
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Future Outlook
We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...
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Implementation and Training
The training is not done by medical people that actually have to use the tool to provide patient...
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Functionality and Upgrades
I have limited experience with other electronic medical records, but I would probably not buy...
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Technology
I am typically told that we can't do things with the system because those things would have to be...
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Functionality and Upgrades
PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...
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Functionality and Upgrades
The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...
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Service and Support
Oracle Health’s services team and associates are limited and are working their fingers to the bones....
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Other Observations & Comments
We get a lot of notifications and valuable information from the routinely scheduled calls with the...
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Service and Support
Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...
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Sales and Contracting
There have been a lot of times when we have been sold one thing and then have found out later that...
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Functionality and Upgrades
The recent upgrades have been pretty dang seamless.
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Relationship
My organization has an assigned executive account person. I don't interact with that person very...
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Interfacing and Integration
Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...
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Relationship
There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...
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Functionality and Upgrades
Cerner offers several different modules, including one where we can directly input patient data and...
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Functionality and Upgrades
Cerner has sent us a lot of notifications about issues they have came across. In the past several...
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Relationship
Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...
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Service and Support
If we have a problem in the system, we need to log a service request and explain the details. The...
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Service and Support
It is hard to say that the vendor's service is proactive because the service is coming from an...
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Interfacing and Integration
One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...
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Technology
PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...
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Functionality and Upgrades
PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...
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Functionality and Upgrades
Recently, the No Surprises Act came out, and it essentially requires us to provide our...
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Functionality and Upgrades
If everything works perfectly, the system works perfectly, but that is just not the world we live...
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Interfacing and Integration
PowerChart Ambulatory is not fully integrated, and healthcare systems need to be. I don’t think the...
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Relationship
Cerner does keep their promises, but they absolutely don’t keep them in a reasonable time frame. The...
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Implementation and Training
PowerChart Ambulatory is such a customizable platform that we need the implementation people to be...
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Implementation and Training
The vendor didn't have us carry on the workflows that they had us build into the system. We had to...
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Functionality and Upgrades
This might be a Cerner upgrade issue, but we haven't been able to determine how to properly...
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Other Observations & Comments
PowerChart Ambulatory still does help us manage population health and integrate us even though it is...
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Functionality and Upgrades
PowerChart Ambulatory is not intuitive. There are some weird interface stability issues that are not...
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Interfacing and Integration
I don't like how the system can’t interact with our other systems. The product could be so much more...
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Technology
PowerChart Ambulatory seems clunky at times. Recent upgrades have made the product a little better,...
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Implementation and Training
Some recent trainings we had with Oracle Health were actually pretty helpful because we did some optimization....
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Functionality and Upgrades
We would like to see more automation within the system and more scrubbing for the billing piece of it....
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Relationship
Oracle Health is not very responsive to our needs, and they are not good about giving us warnings...
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Win/Loss - Why they were selected (by current clients)
We ended up with the Cerner system because our organization wanted something that was customizable,...
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Technology
Cerner is delivering new technology, but it seems like their development of it is less complete than...
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Relationship
Oracle Health should improve the communication between the office staff and providers. They should...
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Service and Support
If I ask for an escalation to talk to a senior executive at Oracle Health, I can get that. But the...
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Future Outlook
Oracle Health’s commitment to improving workflows for providers and office staff is quite high.
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Relationship
Oracle Health is pretty transparent about things that we wish they could promise us but they can't.
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Functionality and Upgrades
Even when we upgrade, Cerner always has newer code or a new version coming out. We are relatively...
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Interfacing and Integration
We want more interoperability and to be able to exchange information more easily with Cerner sites...
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Functionality and Upgrades
PowerChart Ambulatory has worked well for us; everybody has been pretty happy with the product and...
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Interfacing and Integration
We have a little integration between PowerChart Ambulatory and other solutions, but more integration...
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Interfacing and Integration
Cerner has good primary care content. It is helpful to have our health system integrated within the...
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Functionality and Upgrades
PowerChart Ambulatory is still lacking a few things, and our staff sometimes complains that...
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Service and Support
We have had to materially work for ourselves to reduce clicks, streamline workflows, and redesign...
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Interfacing and Integration
PowerChart Ambulatory integrates well with our emergency department and our specialists. The system...
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Interfacing and Integration
I don't know whether it is Cerner or whether it is our internal obstacles and barriers, but virtual...
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Future Outlook
The experience with Cerner has been a little bit slow to evolve. It has definitely improved since...
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Service and Support
We have to reach out to Cerner’s support through our IT department, so the process can take an hour...
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Interfacing and Integration
I find PowerChart Ambulatory to be inflexible. We get the product, and that is it. Cerner is not...
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Functionality and Upgrades
We are caught in a bit of a crevice because when Cerner upgrades PowerChart Ambulatory, we are not...
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Relationship
Buyers should beware of the product if they have multiple locations in the same facility. The system...
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Interfacing and Integration
The biggest thing that Cerner does well is the look and feel of the application, especially when we...
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Functionality and Upgrades
The providers and staff have a lot of dissatisfaction with a lot of the workflows and capabilities...
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Functionality and Upgrades
The physician experience in PowerChart Ambulatory is average. There are a couple of things that our...
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Service and Support
The leaders over at Cerner are very responsive, and we meet with them regularly. They are dedicated...
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Service and Support
When we log issues with Cerner, they have some challenges with keeping up with the issues. Cerner is...
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Relationship
There is not much of a road map with Cerner. There is an ambulatory road map; however, it has...
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Implementation and Training
There were a lot of people on-site for the implementation, but they didn't really know how we built...
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Functionality and Upgrades
The preferred documentation format that we are supposed to be using does not share well. There are...
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Functionality and Upgrades
We build reports for our customized forms if there is an update. The updates don't carry over into...
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Technology
We have very little downtime with PowerChart Ambulatory. The components within the system that talk...
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Implementation and Training
Cerner could train me a little better. I know how to get around, but I am about 75% self-taught....
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Service and Support
There have been times when I have put in a ticket, and it has just sat there. I have had to poke...
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Relationship
I am satisfied with my access to Cerner’s executives because I know who the players are. Once I...
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Interfacing and Integration
I have worked with other EMRs, and those EMRs are a little more user friendly and easier to manage...
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Future Outlook
The system is functional, but it is not the way it should be or the way I would like it to be....
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Relationship
I am hoping that the Oracle acquisition may help provide some additional resources for Cerner.
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Functionality and Upgrades
Cerner nickel-and-dimes customers with their support model. And Cerner relies so heavily on outside...
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Functionality and Upgrades
The product is very customizable for the various clinics that we have. The workflow that Cerner...
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Relationship
The transition since Oracle bought Cerner has been good. Oracle is a really small company. I don’t...
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Relationship
Things are always very good with Cerner because we can rely on them. We know what to deal with, and...
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Relationship
We have had some concerns with the acquisition, but mainly there has been no change in our...
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Other Observations & Comments
I don’t have a good handle on how well Cerner will stay nimble, given all the changes we are seeing....
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Functionality and Upgrades
The vendor really needs to listen to providers. There needs to be more efficiency in the tools. The...
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ROI / Cost
Cerner is the only partner that really has a strong solution in our market space. Epic just directs...
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Relationship
PowerChart Ambulatory is not meeting our needs. We are not happy with it. Our doctors aren't happy...
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ROI / Cost
Our non-Cerner vendor has done really well at being able to upgrade the product with minimal testing...
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Service and Support
Cerner needs to beef up their support, which is horrible, and Cerner's interactions with their...
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Interfacing and Integration
Cerner needs a fully integrated system. It is one thing to utilize a clearinghouse for our claims,...
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Other Observations & Comments
I am thrilled the vendor is putting some effort into the ambulatory space. There is a lot of work to...
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Lessons Learned
Our experience with the product could get better if we had the investment in an outpatient expert in...
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Service and Support
I don't know where the problem is. The ambulatory product needs a commitment of time from someone...
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Functionality and Upgrades
There is so much about what we are doing right now that is dysfunctional and makes us slow and...
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Functionality and Upgrades
The vendor needs to improve single-click or limited-click functional templates. Everybody has...
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Functionality and Upgrades
The dot phrases are nice in the product. I definitely use them. I like that feature, especially for...
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Functionality and Upgrades
In the past, I worked with a computer system where my nurse could drop a template in, and I could...
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Functionality and Upgrades
When I bill for something and then realize I did it wrong, if I have already signed the bill, I...
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ROI / Cost
I would like to see the latest things that Cerner is doing, what things will push us, and how things...
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Implementation and Training
Cerner needs to be clear about what they can offer and what resources we realistically need to...
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ROI / Cost
Cerner keeps their promises. The challenge is that we don’t keep up with what Cerner does. If Cerner...
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Functionality and Upgrades
One of the coolest things about the product is that it can drive population health, and we can use...
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Functionality and Upgrades
We have done some things with our speech recognition technology so that instead of having to type my...
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Functionality and Upgrades
The product is a little clunky for documenting things. The glaring issue with the product is that it...
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Implementation and Training
Cerner needs to provide more timely responses to concerns and more clarity around available options...
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Other Observations & Comments
Cerner is a wild card, and many things are happening in the ambulatory space. I would like to see...
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Functionality and Upgrades
I am concerned about Cerner because they don’t have a unified record, and that is important to us.
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Relationship
We have a great relationship with our representative at Cerner. However, we are starting to see more...
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Other Observations & Comments
I enjoyed the press conference that Cerner gave a few months ago. It was very high level, and they...
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Functionality and Upgrades
We use PowerChart Ambulatory to put all of our clinics on one platform, and that is nice. The only...
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Implementation and Training
The vendor's training was horrible. We didn't have enough resources. The vendor used a...
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Implementation and Training
When we implemented the system, the vendor brought some data over from our old system. That created...
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Functionality and Upgrades
We are on the ambulatory side of things, but the platform is designed for an acute setting. We have...
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Service and Support
It is difficult for us to get the vendor to make changes. It seems like the vendor works in silos....
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Implementation and Training
When we first got the product, we weren't familiar with it or how it worked. We relied on Cerner to...
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Functionality and Upgrades
Everything starts with the model experience and with making sure that all users across the entire...
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Relationship
It would be nice if Cerner would actively tell us what is coming down the road. We have to go out...
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Functionality and Upgrades
Some of the functionality in the ambulatory setting seems to be a little behind the times. The...
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Technology
The challenges that we have faced aren't atypical for an upgrade, but we do all of our testing and...
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Lessons Learned
We tend to take what Cerner gives us and make it what we need it to be for our institution.
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Functionality and Upgrades
A lot of the issues in the ambulatory system revolve around the scheduling book, CPM solution, and...
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Functionality and Upgrades
Cerner is looking out for their shareholders, but sometimes looking out for shareholders is not the...
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Functionality and Upgrades
Cerner’s upgrades are way too slow in coming. Cerner doesn't deliver on whatever vision they have.
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Relationship
The Cerner team is happy to take our call and listen; they just don't fix anything.
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Functionality and Upgrades
I like that I can get into the solution and verify data.
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Functionality and Upgrades
By going to the CommunityWorks model, we have one combined system instead of inconsistencies that...
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Other Observations & Comments
I feel that Cerner's PowerChart solution was originally designed to be an acute care EHR. Cerner has...
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Technology
We would really like to see ambient voice technology come to the market. Cerner has been working on...
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Service and Support
We have certain types of services from Cerner, and if there is an incident and a break needs to be...
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Relationship
We have a lot of warnings and alarms that Cerner provides, so we get alerted fast when something is...
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Functionality and Upgrades
When Cerner talks about an upgrade for the product, they are talking about something very well...
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Functionality and Upgrades
The anxiety of attention to detail in upgrades is where Cerner is lacking. They wait until we go...
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Implementation and Training
When there are changes to the product, the vendor should provide training material. Then we would...
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Functionality and Upgrades
Cerner's product is one of the few EHRs that has an integrated platform. My rating for the product...
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Lessons Learned
We did some localization for some specialties, and our people are very satisfied with how the system...
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Functionality and Upgrades
When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...
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Technology
One of our frustrations with the product is the lack of items that are mobile and patient facing....
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Functionality and Upgrades
From a clinical side, the product doesn’t function very well for some of our specialty practices....
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Functionality and Upgrades
We want a system that can handle some patient volume. We are finding in Community Works that our...
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Functionality and Upgrades
We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...
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Service and Support
When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....
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ROI / Cost
We are getting what we need from the solution. We can get things done and track the things that we...
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Service and Support
In the past, we could customize a lot of our documents in the system. However, because of our health...
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Functionality and Upgrades
The system has to have basic functionality so that users can adapt quickly to its environment. We...
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Technology
Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...
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Functionality and Upgrades
The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...
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Interfacing and Integration
It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...
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Functionality and Upgrades
The support that we received leading up to our upgrade was really great. We have had the same Cerner...
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Relationship
We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...
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Functionality and Upgrades
PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...
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Relationship
The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...
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Functionality and Upgrades
The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...
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Interfacing and Integration
Everyone loves the system's integration.
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Implementation and Training
PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...
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Service and Support
Cerner is lacking in their technology. There are several new additions we want for the product, but...
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Interfacing and Integration
We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...
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Service and Support
Our main issue with Cerner is not their product; it is the lack of support. Since the...
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