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PerfectServe Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

Our admins have been pretty happy with PerfectServe. The system has a fabulous on-call decision tree...

Mar 2024
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Manager

Loyalty, Value

If we could just use PerfectServe's scheduling on-call platform and not the messaging piece, then we...

Mar 2024
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VP/Other Executive

Relationship

We have been doing a lot of work with PerfectServe recently to repair what was not a great...

Feb 2024
||
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VP/Other Executive

Relationship, Value

The biggest area of opportunity for PerfectServe is that they need to listen to their customers a...

Feb 2024
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VP/Other Executive

Product

What makes PerfectServe unique is that the advanced call routing is definitely high quality. The...

Feb 2024
||
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VP/Other Executive

Product

We would like PerfectServe to build out the way that they provision and deprovision users. We have...

Feb 2024
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VP/Other Executive

Relationship

PerfectServe has done a better job in the past year of providing their support as a service. They...

Feb 2024
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VP/Other Executive

Product

One of the best features that PerfectServe has is that it masks the phone numbers of the staff...

Jan 2024
||
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Director

Product

We have had challenges with the Wi-Fi within our organization. Everything with PerfectServe is Wi-Fi...

Jan 2024
||
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Director

Relationship

In a nutshell, we use PerfectServe for all of our systems and ambulatory sites for after-hours...

Jan 2024
||
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Director

Product

I like the scheduling within the PerfectServe system. Some of the other practices that aren't owned...

Jan 2024
||
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CMIO

Loyalty, Relationship

PerfectServe has pretty much stayed on target in terms of delivering what they say they can deliver....

Jan 2024
||
(0)
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CMIO

Loyalty, Relationship

Our health system is having us use Epic's communication tool so that our organization can be...

Jan 2024
||
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CMIO

Loyalty, Product

Several of our larger independent groups have different systems, and those systems don't always play...

Jan 2024
||
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CMIO

Relationship, Operations

In terms of our training, the vendor does very well with their availability and willingness to work...

Jan 2024
||
(0)
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Director

Operations

PerfectServe has been a true partner with the implementation, ongoing maintenance, and management of...

Dec 2023
||
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Director

Relationship

I would highly recommend PerfectServe. Their dynamic routing makes them unique, and they have been a...

Dec 2023
||
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Director

Operations

Perfect Serve needs to have a hands-free option for mobile devices for the nurses or clinicians. The...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor tries to give us the best price for our needs, and they have been very good about that....

Dec 2023
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Analyst/Coordinator

Loyalty

PerfectServe is talking about switching their text-to-speech company, and we hope that that will...

Dec 2023
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(0)
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CNIO

Product

The biggest challenge overall with PerfectServe is that if we are using the embedded version within...

Dec 2023
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(0)
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CNIO

Loyalty, Value

We would probably not buy PerfectServe again. PerfectServe works, but it requires a lot more...

Dec 2023
||
(0)
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CNIO

Loyalty, Product

The biggest challenges with PerfectServe are that it requires fairly complex customizations to meet...

Dec 2023
||
(0)
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CNIO

Relationship

We have good account representation for PerfectServe. We have had the same account representative...

Dec 2023
||
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Analyst/Coordinator

Loyalty, Operations

A lot of our providers were very hesitant about going to an automated system. They were used to a...

Dec 2023
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Analyst/Coordinator

Relationship, Product

PerfectServe is pretty simple, and it has worked well for us. We like being able to get responses...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

There are one or two things that we are still working on in the system that will make everyone...

Dec 2023
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CMIO

Loyalty, Relationship

We are very unhappy with PerfectServe, and we hope to move to a different product. My time working...

Dec 2023
||
(0)
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CMIO

Value

With regard to getting our money's worth, having PerfectServe is better than not having it. It is...

Dec 2023
||
(0)
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CMIO

Relationship, Operations, Product

PerfectServe does a great job of implementing services that don't work. The PerfectServe solution...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The biggest challenge we are facing with our communication strategy is the masses. Currently, we use...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

Our initial go-live with PerfectServe was not our best day, but we are extremely satisfied with our...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We don’t have PerfectServe integrated with anything except for our tool for patient information,...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

We haven’t had the system go down often, but when it has gone down, the incident has been resolved...

Dec 2023
||
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Analyst/Coordinator

Operations

When we set PerfectServe up, we had a bunch of folks come in from the vendor to meet with...

Dec 2023
||
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Analyst/Coordinator

Relationship, Operations

PerfectServe was able to help us dramatically with some specific issues we had. That is just one...

Dec 2023
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Analyst/Coordinator

Relationship

PerfectServe is wonderful. Not only do they keep their promises but we also have a very different...

Dec 2023
||
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Analyst/Coordinator

Relationship

When we think about the PerfectServe folks, we see them as family. When we are in a meeting, we...

Dec 2023
||
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Analyst/Coordinator

Relationship

We have a wish list of things from a technology and support standpoint. PerfectServe prioritizes...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

PerfectServe has a dashboard that is problematic at best and horrible at worst. The dashboard is not...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

There are sections of PerfectServe’s support on the back end that we would like to be able to write...

Dec 2023
||
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Physician

Relationship

PerfectServe’s support team is phenomenal. I would like to give them a shout-out. We ask for...

Nov 2023
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Physician

Product

PerfectServe needs a complete user interface redesign. It is horrible and hard to use. It is not...

Nov 2023
||
(0)
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Director

Product

PerfectServe sells itself on intelligent routing. But that intelligent routing requires us to spend...

Nov 2023
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(0)
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Director

Product, Value

We have been using the product for a long time. It has helped our throughput for our patients...

Oct 2023
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(0)
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Director

Operations

We recently had a need for training, and PerfectServe provided that for our staff. They were...

Oct 2023
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Director

Product

The only features I don’t like are the providers' schedules. Our version is challenging. The on-call...

Oct 2023
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(0)
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Director

Relationship

The vendor's support has been good. When I have had to reach out to the vendor, they have been very...

Oct 2023
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(0)
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Director

Product

As far as the bidirectional feed goes, it could be more effective for bedside nurses. There seems to...

Oct 2023
||
(0)
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Director

Product

We just implemented an integration where we can send assignments to PerfectServe so that all members...

Oct 2023
||
(0)
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Director

Loyalty

We would buy PerfectServe again because we went through an evaluation process and we were not able...

Oct 2023
||
(0)
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Director

Culture

The sales pitch and the expectations that were set by PerfectServe were very different from the...

Oct 2023
||
(0)
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Director

Operations

With PerfectServe’s support team, I am able to get answers and corrections through one person and...

Oct 2023
||
(0)
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CIO

Relationship

We have regular meetings to touch base with the vendor’s executives. We are very well connected.

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

I would be disappointed to see PerfectServe go away just because we have worked hard to get things...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have really good representatives from PerfectServe that do things for me. I tell them what we...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

Everything in PerfectServe's system is being tweaked, and we just keep taking problems as we go. At...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I like that people tend to check their cell phones quicker than they check their email. If I email...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

I have to call the support team more than I would like to. Most of the representatives are amazing,...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I would rate PerfectServe highly because of the people they have in place now. Their leads are...

Sep 2023
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(0)
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CMO

Product

The product is pretty straightforward. The questions asked are fine. When something relates to a...

Sep 2023
||
(0)
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CMO

Relationship, Product

If the product is maintained properly on the back end, it is pretty effective. If the nurses need to...

Sep 2023
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(0)
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CMO

Relationship, Operations

I needed the vendor’s support to help me set the product up, and they were very helpful.

Sep 2023
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(0)
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CMIO

Product

Some of the vendor’s integrations are a little clunky, especially the EMR integrations. Their app...

Sep 2023
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(0)
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Manager

Relationship

PerfectServe has excellent customer service. That hasn't always been the case, but currently, we do...

Sep 2023
||
(0)
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Manager

Product

PerfectServe is easy to use and intuitive. The user interface is nice.

Sep 2023
||
(0)
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Manager

Product

I would like to see some improvements in call routing. That is our biggest challenge. Our patients...

Sep 2023
||
(0)
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CMO

Product

PerfectServe requires a front end and a back end. On the front end, the system is great. If I want...

Sep 2023
||
(0)
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CMIO

Relationship, Product

PerfectServe does a very good job of offering a patient-centered routing product. Their overall...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe's product is better than some of the products from the bigger vendors out there in...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Value

There have been some times when I have felt like PerfectServe squeezed a little out of us. It was...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

PerfectServe offers a lot of training resources, and this may just be me making excuses, but a lot...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

There have been times when we have had issues and have escalated them, and PerfectServe’s higher-ups...

Sep 2023
||
(0)
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Manager

Relationship

The current functionality meets all our needs today, but we are constantly optimizing and making...

Sep 2023
||
(0)
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Manager

Relationship, Product

PerfectServe's product is an amazing communication tool that uses a lot of great AI, but the vendor...

Sep 2023
||
(0)
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VP/Other Executive

Product

PerfectServe is used for nurses to page physicians and dynamic call routing. All the physician...

Sep 2023
||
(0)
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VP/Other Executive

Value

I know what PerfectServe has available, and there are things that we have not been able to implement...

Sep 2023
||
(0)
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VP/Other Executive

Product

The PerfectServe product is good, and the technology and algorithms for routing calls are good. The...

Sep 2023
||
(0)
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Director

Product, Value

I have been happy with PerfectServe. We struggle to get some of our providers to fully engage; they...

Sep 2023
||
(0)
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Director

Operations, Product

PerfectServe is pretty strong with upgrades. We have had a few glitches, but the vendor has always...

Sep 2023
||
(0)
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Director

Relationship

The PerfectServe support has been good, but sometimes the vendor takes a long time, and getting to...

Sep 2023
||
(0)
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Director

Relationship

PerfectServe has been there for us. They have been very quick to help us out, get on board, and find...

Sep 2023
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(0)
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VP/Other Executive

Operations, Value

A product should evolve over time, but we haven't seen that with PerfectServe. I am paying more than...

Sep 2023
||
(0)
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VP/Other Executive

Product, Value

The interface between our EHR and PerfectServe's system requires manual labor. PerfectServe could...

Sep 2023
||
(0)
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VP/Other Executive

Product

Our doctors love the PerfectServe app on our phones.

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like PerfectServe more than another competitor that we use for our EMR. At our facility, we have...

Sep 2023
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(0)
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Analyst/Coordinator

Value

PerfectServe has helped us increase our throughput, respond to patients' needs faster, keep staff...

Sep 2023
||
(0)
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 or  to see details.

CMIO

Loyalty

We are in the process of moving away from PerfectServe, and we are trying to get their systems out...

Sep 2023
||
(0)
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CMIO

Culture

PerfectServe has never been one of my favorite vendors. We implemented their product as a messaging...

Sep 2023
||
(0)
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CMIO

Relationship, Product

PerfectServe has some really nice escalation capabilities. If I am on call and I don't answer...

Sep 2023
||
(0)
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Manager

Relationship

PerfectServe does a very good job with their support. They have a great call center, and they are...

Sep 2023
||
(0)
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Manager

Loyalty, Product

One thing that PerfectServe could do in the long run would be to make it more convenient for...

Sep 2023
||
(0)
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Manager

Product

I am extremely satisfied with the system. I love its alerts, schedule routing, and the way it sends...

Sep 2023
||
(0)
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Manager

Product

Our doctors aren't very technological people, so they don't like having to use another app to use...

Sep 2023
||
(0)
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Manager

Product

The biggest challenge with our communication strategy is getting all our providers to use...

Sep 2023
||
(0)
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Manager

Culture, Value

We know what PerfectServe is going to charge, and we know what they are going to charge for, so...

Sep 2023
||
(0)
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Manager

Product, Value

The communication between our nurses and physicians has improved because of the system. We had very...

Sep 2023
||
(0)
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Manager

Product

If I were to give someone who was looking at PerfectServe's system a recommendation, I would tell...

Sep 2023
||
(0)
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Director

Loyalty

PerfectServe's system is part of our long-term plans, and I am trying to make sure that it stays...

Sep 2023
||
(0)
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Director

Relationship

PerfectServe has been a great partner for us. They are very responsive. Their representatives come...

Sep 2023
||
(0)
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Director

Operations, Product

We can set the system up by provider or userbase, but it can sometimes be difficult to know what to...

Sep 2023
||
(0)
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Director

Operations

With the way we constructed PerfectServe's system in our organization, its rollout was a little less...

Sep 2023
||
(0)
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VP/Other Executive

Product

We communicate with physicians who are outside of our organization and aren't employed. One of the...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

We are going to be leveraging PerfectServe's functionality to enhance communication in our EMR and...

Aug 2023
||
(0)
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VP/Other Executive

Product

Fortunately, our leaders had the foresight to leverage and invest in the technology. Before,...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

In terms of staff safety, we are expanding the use of the tool for nonclinical purposes. One of the...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

PerfectServe tracks the communication, so it knows when a nurse sends a message to a provider. The...

Aug 2023
||
(0)
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CMIO

Loyalty

We are in the process of evaluating our overall unified communication strategy. PerfectServe may be...

Aug 2023
||
(0)
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CMIO

Loyalty, Operations, Product

When we initially rolled out PerfectServe, there weren't a lot of alternative solutions that would...

Aug 2023
||
(0)
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CMIO

Culture, Relationship, Operations

The experience with the PerfectServe folks that were assigned to be our representatives and worked...

Aug 2023
||
(0)
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CMIO

Value

PerfectServe is capable of supporting integration, but on the other hand, they charge for it. We...

Aug 2023
||
(0)
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CMIO

Product

PerfectServe’s secret sauce is their Dynamic Intelligent Routing, which is still their edge over...

Aug 2023
||
(0)
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CMIO

Relationship

PerfectServe has been excellent with their support. Anytime there is an issue with the application...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

We take PerfectServe's training materials that are available, and we modify them to suit our users....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe faces the same challenge that the rest of us do, and that is retention. I am so versed...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We have a great relationship with PerfectServe. We are in a really good groove, and I'm very...

Aug 2023
||
(0)
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Physician

Operations

Part of the push of the last upgrade was to try to get people who didn't have PerfectServe on their...

Aug 2023
||
(0)
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Physician

Culture, Value

One of the problems with PerfectServe is that they can't change their algorithms or anything else....

Aug 2023
||
(0)
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Physician

Relationship, Product

There are a lot of things that PerfectServe has never been able to fix that frustrate our doctors...

Aug 2023
||
(0)
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Physician

Product

If someone were looking into PerfectServe, I would let them know that there are positives to the...

Aug 2023
||
(0)
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Physician

Product

PerfectServe's ease of use isn't high. It still takes way too many steps to do things. In 2023,...

Aug 2023
||
(0)
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Physician

Culture, Loyalty, Product

PerfectServe did some custom builds for us. Recently, we did our due diligence and looked at their...

Aug 2023
||
(0)
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Physician

Relationship, Product

We have a large number of people using the system, but even PerfectServe doesn't always meet all of...

Aug 2023
||
(0)
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Physician

Culture, Loyalty

PerfectServe has a lot of new functionalities that we don't have, but we are never going to invest...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The team alerts and the codes are some of PerfectServe’s strengths. Being able to mass communicate...

Aug 2023
||
(0)
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Physician

Relationship, Operations

PerfectServe sends out information to let us know about their webinars and other things they offer...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We have given PerfectServe a huge wish list, but I think that is because we are pretty much...

Aug 2023
||
(0)
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Physician

Product

PerfectServe doesn't have profiles, so we weren't able to work with the vendor and say how the...

Aug 2023
||
(0)
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Physician

Operations

The challenge with training is that PerfectServe uses a train-the-trainer model. However,...

Aug 2023
||
(0)
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Director

Relationship, Product, Value

There hasn't been much added to the product in years, but when we had some scheduling requests, they...

Aug 2023
||
(0)
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Director

Operations

The vendor could improve their training by providing more on-site support during go-lives,...

Aug 2023
||
(0)
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Director

Relationship, Operations

The vendor has done their upgrades, and they have kept us up to speed and prepared us for those...

Aug 2023
||
(0)
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Director

Product, Value

Using the app, we have seen an improvement in the responses to the questions our nursing staff...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

I deal with PerfectServe's help center constantly. I call them frequently for little things when I...

Jul 2023
||
(0)
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Manager

Loyalty, Value

PerfectServe works great for our call schedules. That is why we don't have to have a call center....

Jul 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

I know that there are some things that we get charged for, like when we want to add alerts and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product isn't very hard to learn to use. It takes about ten minutes to show a new provider how...

Jul 2023
||
(0)
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Manager

Relationship, Operations

The vendor meets with us all the time, and one of their executives is usually on our calls. From day...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

If I could make my edits on the computer instead of having to call everything in, that would be...

Jul 2023
||
(0)
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 or  to see details.

Nurse

Product

PerfectServe could make their system a little more accessible. It is a fairly complex product, but...

Jul 2023
||
(0)
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Nurse

Product, Value

PerfectServe has streamlined a lot of the communication issues that we had in the past. We have...

Jul 2023
||
(0)
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 or  to see details.

Nurse

Product

PerfectServe provides a directory of every active provider at our fingertips, and it is totally...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

I am a frequent user of PerfectServe, and we use PerfectServe as an application on our phones. It is...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe works pretty well except for what is probably due to human error. PerfectServe will do...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Operations, Product

I find PerfectServe a little challenging for people older in age who may prefer an answering...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

PerfectServe is handy because we can easily send all kinds of things, either from our camera or a...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Relationship

PerfectServe keeps their promises to a great extent. They keep them at least as well as anyone else...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Value

PerfectServe's product is expensive to install, but then the vendor does a lot of free visits, and...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

PerfectServe is very proactive, and they are always asking us how they can help us more. Our contact...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

I love that anytime we have asked PerfectServe to do something extra, they have figured out a way to...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

I like PerfectServe, but I don’t always like getting messages. Sometimes PerfectServe is too easy to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

What we are paying for PerfectServe's system is ridiculous. We have gotten nickel-and-dimed by...

Jun 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The implementation with PerfectServe was not great. They didn't hear how we worked as an...

Jun 2023
||
(0)
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VP/Other Executive

Product

The nurses are trying to use PerfectServe, and it is not horrible for them, but if the physicians...

Jun 2023
||
(0)
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Director

Product

One of PerfectServe’s strengths is its customization in terms of meeting the needs of several...

Jun 2023
||
(0)
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Director

Relationship

PerfectServe’s support team is responsive. Anytime we have issues or need to make a change, the...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

PerfectServe has had more service disruptions recently than we would expect. The disruptions are not...

Jun 2023
||
(0)
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 or  to see details.

Nurse

Relationship, Product

What works really well with PerfectServe is working with the providers to build their algorithm, so...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Loyalty

We have integrated the product with our EMR, so users can use PerfectServe right from the patient's...

Jun 2023
||
(0)
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 or  to see details.

Nurse

Product, Value

PerfectServe has technology available. We just haven't budgeted to cover the automated consults and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

PerfectServe has been with us every step of the way for the implementations and upgrades. The vendor...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

PerfectServe offers mobile platforms for nursing, but our nurses don't carry smart devices and have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

PerfectServe makes us feel like they are willing to accommodate our needs. The vendor may not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PerfectServe is working on their support, but they are dealing with the same issues that everyone...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What we see on the web version is exactly what we see on the mobile app; that is a plus in terms of...

May 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

Although we are on the current version of PerfectServe, we aren't utilizing all of its options. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I could change something, I would decouple the scheduling engine from the chat features and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

PerfectServe has done well for us, but we have so many solutions that it is confusing to know which...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If a provider has a problem, they call PerfectServe; they don't call our help desk. Our model is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

PerfectServe is transparent, and we haven't had any problems. PerfectServe’s support has been good,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is almost no integration in PerfectServe.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe's system is a very flexible environment for setting up calls and routing people to the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The liaisons that are assigned to our organization are fantastic and very engaged. The vendor's 24/7...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

PerfectServe's project teams seem to be of a very high caliber. Sometimes the ongoing management...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest benefits have been seen in the newest version of PerfectServe in terms of having the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have had some negative experiences working with various vendors. But PerfectServe has been great...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to see PerfectServe have better reports. We still don’t have a great way to tease out...

May 2023
||
(0)
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 or  to see details.

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