Telmediq Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/30/2020 10:36:03 AM and Model.EvProductId = 92535

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

The website was laid out for us when we were looking to purchase the app and the Telemediq program....

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We haven't done a whole lot of training with Telemediq. One hiccup we have had is that when a...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

I don't think we have gotten any new technology. Telemediq has updated what we already have, but I...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

When we need help, Telemediq is definitely on top of things. The executives email us occasionally. I...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor's customer service and ongoing support are extremely amazing. We have been with the...

Oct 2020
 Helpful

 or  to see details.

Manager

Technology

The product does exactly what it needs to do. The vendor keeps coming out with new, fresh features....

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are happy with Telmediq. We are not having any issues or problems, so I haven't had to get...

Oct 2020
 Helpful

 or  to see details.

Physician

Technology

I use the vendor's simplest plan, which is HIPAA compliant. I use the product as a messenger. I like...

Oct 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

When I am in my car, I need coverage in case someone pages me. But my car's Bluetooth doesn't...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...

Sep 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

The product is good, but if a site has issues with a product, the site should expect a delay in...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

With COVID-19, I think Telmediq has improved their communication. They realize that all their...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Telmediq keeps their promises, but they are not very transparent about what the application does. If...

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has great customer service. They work well with their customers. Whenever we have issues,...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If the vendor could incorporate texting and video conferencing within the same platform that we use...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

If I were to recommend the product to someone else, I would say that the product is easy to use,...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has always been really responsive to our feedback. If they can’t change something right...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We barely have to do any training for the system. We have our own little training piece that we...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We haven’t really looked to see whether the vendor has delivered new technology. I know that the...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product is very straightforward and simple. It has provided us exactly what the vendor said it...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We haven’t done an upgrade recently, but when we brought the vendor on and worked with them to get...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

There is a debate with our executive leaders related to our communication tool, and that is because...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Telmediq’s training is more related to our hospital’s lack of training modules. Telmediq expected...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

To be able to fully utilize Telmediq's integrations, there are certain dependencies. We had to...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The functionality of the application is really wonderful. The system is a very versatile and agile...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The application itself can be a little bit buggy. It can sometimes hang up or stall, and that...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

I haven’t noticed any significant proactivity. Telmediq notifies me when there is going to be a...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I have had a lot of good involvement from Telmediq on an executive level. There were frequent and...

Jul 2020
 Helpful

 or  to see details.

Manager

Technology

The biggest reason that we chose Telmediq was that their product looked fairly intuitive and simple....

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Telmediq's system is part of our long-term plans. We are only expanding. We still have some...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

When we came on board, Telmediq just didn't have the time, so we had a rocky start and had to...

Jul 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Looking back at how we did the training, we probably would have done things differently. We relied...

Jul 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I would say that the system is working as promoted for the most part. Some things aren't fully...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We aren't fully integrated yet. We haven't done any integration with our EMR, so we are still...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

We have gone back to Telmediq and made suggestions for things that aren't acceptable in the system....

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

During the project, Telmediq has been very good about telling us what the future upgrades will hold....

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Overall, when we reach out to Telmediq, people do answer. The vendor is a pretty good company. There...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The only issue I have with Telmediq is probably a user error on my end, but it has to do with the...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Telmediq is part of our long-term plans. The solution is our main communication tool for providers...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would rate Telmediq's support highly. Whenever we have had to follow up with the support people or...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Telmediq is a great company to work with. There was some hesitation when we went with the vendor,...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Telmediq keeps all their promises, but they need to overestimate their turnaround times on certain...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

If I could give the vendor a rating that is above the top end of the scale, I would. Telmediq has...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Telmediq is a great one-stop shop. The number of functions they can cover and their ability to...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

As an organization, we are incredibly satisfied with the product. There is a lot of functionality we...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very easy to use. The great thing about the product is that we can read what the...

Jun 2020
 Helpful

 or  to see details.

CMIO

Service and Support

From our perspective, we have received better support from other secure communications vendors. Our...

Jun 2020
 Helpful

 or  to see details.

CMIO

Relationship

No one from the vendor has ever called me to see how things are going. They might be communicating...

Jun 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

The nursing workflows, nursing documentation, and bedside alerting were priorities for one of our...

Jun 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

As far as a secure communications platform goes, the Telmediq platform does really well. But we are...

Jun 2020
 Helpful

 or  to see details.

CMIO

Technology

We have had some trouble with the upgrades not working right. We never know whether a technician is...

Jun 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

I don't feel that the vendor has nickel-and-dimed us, but I have a colleague who worked with...

Jun 2020
 Helpful

 or  to see details.

CMIO

Service and Support

We think that the technical support on the Telmediq side has declined since the purchase. Initially,...

Jun 2020
 Helpful

 or  to see details.

CMIO

Relationship

Telmediq definitely keeps their promises. They have a lot of functionality to explore, and we work...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I really love Telmediq. They have a real attention to detail from a clinical standpoint, and the...

Mar 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Telmediq has an excellent support team and an excellent team in general. They are very responsive,...

Mar 2020
 Helpful

 or  to see details.

CIO

Relationship

Telmediq just got bought by a company called PerfectServe, and I am not sure what is going to...

Jan 2020
 Helpful

 or  to see details.

CIO

Service and Support

I was concerned when I heard Telmediq was acquired by PerfectServe. My first thought was that I...

Dec 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I haven’t seen Telmediq’s road map in terms of what technology is coming in the future. Also, they...

Dec 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports