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Telmediq Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...
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Manager
Lessons Learned
The product is good, but if a site has issues with a product, the site should expect a delay in...
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Manager
Service and Support
With COVID-19, I think Telmediq has improved their communication. They realize that all their...
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Manager
Functionality and Upgrades
Telmediq keeps their promises, but they are not very transparent about what the application does. If...
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Manager
Interfacing and Integration
We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...
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Manager
Service and Support
Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...
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Director
Service and Support
The vendor has great customer service. They work well with their customers. Whenever we have issues,...
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Director
Relationship
Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...
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Director
Functionality and Upgrades
If the vendor could incorporate texting and video conferencing within the same platform that we use...
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Manager
Service and Support
If I were to recommend the product to someone else, I would say that the product is easy to use,...
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Manager
Relationship
The vendor has always been really responsive to our feedback. If they can’t change something right...
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Manager
Implementation and Training
We barely have to do any training for the system. We have our own little training piece that we...
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Manager
Service and Support
We haven’t really looked to see whether the vendor has delivered new technology. I know that the...
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Manager
ROI / Cost (care and feeding)
The product is very straightforward and simple. It has provided us exactly what the vendor said it...
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Manager
Service and Support
We haven’t done an upgrade recently, but when we brought the vendor on and worked with them to get...
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Director
Other Observations & Comments
There is a debate with our executive leaders related to our communication tool, and that is because...
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Director
Implementation and Training
Telmediq’s training is more related to our hospital’s lack of training modules. Telmediq expected...
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Director
Interfacing and Integration
To be able to fully utilize Telmediq's integrations, there are certain dependencies. We had to...
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Director
Functionality and Upgrades
The functionality of the application is really wonderful. The system is a very versatile and agile...
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Director
Functionality and Upgrades
The application itself can be a little bit buggy. It can sometimes hang up or stall, and that...
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Director
Service and Support
I haven’t noticed any significant proactivity. Telmediq notifies me when there is going to be a...
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Director
Relationship
I have had a lot of good involvement from Telmediq on an executive level. There were frequent and...
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Manager
Technology
The biggest reason that we chose Telmediq was that their product looked fairly intuitive and simple....
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Manager
Functionality and Upgrades
Telmediq's system is part of our long-term plans. We are only expanding. We still have some...
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Manager
Relationship
When we came on board, Telmediq just didn't have the time, so we had a rocky start and had to...
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Manager
Lessons Learned
Looking back at how we did the training, we probably would have done things differently. We relied...
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Manager
Lessons Learned
I would say that the system is working as promoted for the most part. Some things aren't fully...
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Manager
Interfacing and Integration
We aren't fully integrated yet. We haven't done any integration with our EMR, so we are still...
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Manager
Relationship
We have gone back to Telmediq and made suggestions for things that aren't acceptable in the system....
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Manager
Other Observations & Comments
During the project, Telmediq has been very good about telling us what the future upgrades will hold....
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Manager
Other Observations & Comments
Overall, when we reach out to Telmediq, people do answer. The vendor is a pretty good company. There...
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Manager
Other Observations & Comments
The only issue I have with Telmediq is probably a user error on my end, but it has to do with the...
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Manager
ROI / Cost (care and feeding)
Telmediq is part of our long-term plans. The solution is our main communication tool for providers...
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Manager
Service and Support
I would rate Telmediq's support highly. Whenever we have had to follow up with the support people or...
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Manager
Service and Support
Telmediq is a great company to work with. There was some hesitation when we went with the vendor,...
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Manager
Service and Support
Telmediq keeps all their promises, but they need to overestimate their turnaround times on certain...
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Manager
Service and Support
If I could give the vendor a rating that is above the top end of the scale, I would. Telmediq has...
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Manager
Interfacing and Integration
Telmediq is a great one-stop shop. The number of functions they can cover and their ability to...
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Manager
Functionality and Upgrades
As an organization, we are incredibly satisfied with the product. There is a lot of functionality we...
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Manager
Functionality and Upgrades
The product is very easy to use. The great thing about the product is that we can read what the...
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CMIO
Service and Support
From our perspective, we have received better support from other secure communications vendors. Our...
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CMIO
Relationship
No one from the vendor has ever called me to see how things are going. They might be communicating...
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CMIO
Other Observations & Comments
The nursing workflows, nursing documentation, and bedside alerting were priorities for one of our...
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CMIO
Functionality and Upgrades
As far as a secure communications platform goes, the Telmediq platform does really well. But we are...
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CMIO
Technology
We have had some trouble with the upgrades not working right. We never know whether a technician is...
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CMIO
Other Observations & Comments
I don't feel that the vendor has nickel-and-dimed us, but I have a colleague who worked with...
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CMIO
Service and Support
We think that the technical support on the Telmediq side has declined since the purchase. Initially,...
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CMIO
Relationship
Telmediq definitely keeps their promises. They have a lot of functionality to explore, and we work...
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CMIO
Functionality and Upgrades
I really love Telmediq. They have a real attention to detail from a clinical standpoint, and the...
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CMIO
Service and Support
Telmediq has an excellent support team and an excellent team in general. They are very responsive,...
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CIO
Relationship
Telmediq just got bought by a company called PerfectServe, and I am not sure what is going to...
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CIO
Service and Support
I was concerned when I heard Telmediq was acquired by PerfectServe. My first thought was that I...
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CIO
Other Observations & Comments
I haven’t seen Telmediq’s road map in terms of what technology is coming in the future. Also, they...
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Manager
Service and Support
Telmediq always updates us on changes. They send out notices about their updates. They let us know...
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Manager
Functionality and Upgrades
Telmediq is pretty user friendly. They could add more reporting, and the vendor could try to better...
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Manager
Implementation and Training
I haven't really looked at the site, but when I first started using the solution, Telmediq was kind...
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Manager
Interfacing and Integration
I think that Telmediq could integrate their system with more EMR systems. Currently, I think...
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Manager
Functionality and Upgrades
We can really customize the messages. We can send exactly what we want in a standardized format that...
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Manager
Functionality and Upgrades
Overall, Telmediq's service has been top notch. One of the issues that we had with several other...
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Manager
Relationship
I have only had one or two service outages in the years that I have been using the system. I can't...
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Manager
Relationship
Telmediq does a great job. Anytime that I have ever asked about a feature release or asked to...
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Director
Functionality and Upgrades
We have never had any issues with Telmediq telling us that they can or can't do something. They have...
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Manager
Other Observations & Comments
The biggest issue with Telmediq's system is that it sometimes changes sentences or gives us the...
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Manager
Implementation and Training
Telmediq's system was quite easy to get set up. When Telmediq provided an update, they took their...
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Manager
Interfacing and Integration
Telmediq's system doesn’t really integrate with our EHR. We have to copy and paste information into...
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Manager
Functionality and Upgrades
One of the best things about Telmediq's system is its ease of use with call scheduling. When...
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Manager
Functionality and Upgrades
There is a learning curve with Telmediq's system because it can sometimes change sentences or names....
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Director
Service and Support
We have run into a few little bugs here and there with the mobile app. Telmediq is changing...
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Director
Technology
One challenge is that there are certain areas that just don't receive good service. People need to...
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Director
Functionality and Upgrades
The staff members who rely on their phones are getting the most from Telmediq. When staff members...
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Director
Service and Support
Telmediq has been good about responding to our support requests. We usually get same-day service.
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Director
Functionality and Upgrades
The platform works, and we can show its value. We continue to work on showcasing the application,...
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Director
Service and Support
Telmediq has been really helpful. We still have meetings regularly. Telmediq provides reports and...
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Director
Other Observations & Comments
We are waiting for patient-messaging functionality. The problem is that Telmediq was acquired by a...
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Director
Functionality and Upgrades
The enrollment process could be a little easier. The aesthetic features can be a little confusing...
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Director
Functionality and Upgrades
Using Telmediq does require a little bit of training. Using the system is not as simple as text...
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VP/Other Executive
Functionality and Upgrades
The vendor has a good quality product, and they are responsive when issues come up. They do a good...
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Manager
Relationship
Telmediq is pretty transparent, and they haven't made any promises that have been broken.
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Manager
Functionality and Upgrades
We actually haven't done any upgrades in a long time, so we have been using the system in a...
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Manager
Service and Support
I haven't heard about anything new at all. No one reaches out to tell us about new things for the...
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Manager
Functionality and Upgrades
Telmediq is pretty up to date. I believe their platform is built based on what their end users and...
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Manager
ROI / Cost (care and feeding)
Telmediq's monthly price is pretty reasonable.
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Manager
Functionality and Upgrades
Telmediq should create a simpler platform with a simpler concept. I would imagine that Telmediq has...
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CEO/President
Service and Support
Telmediq is very customer-centric, and we have never had any issues with customer service....
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CEO/President
Service and Support
We had an issue at one point, but I think Telmediq corrected it. Sometimes Android devices are a...
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