Telmediq Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:40:47 PM and Model.EvProductId = 92535

Commentary Summary

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User Commentary

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Manager

Relationship

PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...

Sep 2020
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Manager

Lessons Learned

The product is good, but if a site has issues with a product, the site should expect a delay in...

Sep 2020
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Manager

Service and Support

With COVID-19, I think Telmediq has improved their communication. They realize that all their...

Sep 2020
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Manager

Functionality and Upgrades

Telmediq keeps their promises, but they are not very transparent about what the application does. If...

Sep 2020
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Manager

Interfacing and Integration

We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...

Sep 2020
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Manager

Service and Support

Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...

Sep 2020
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Director

Service and Support

The vendor has great customer service. They work well with their customers. Whenever we have issues,...

Aug 2020
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Director

Relationship

Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...

Aug 2020
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Director

Functionality and Upgrades

If the vendor could incorporate texting and video conferencing within the same platform that we use...

Aug 2020
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Manager

Service and Support

If I were to recommend the product to someone else, I would say that the product is easy to use,...

Jul 2020
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Manager

Relationship

The vendor has always been really responsive to our feedback. If they can’t change something right...

Jul 2020
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Manager

Implementation and Training

We barely have to do any training for the system. We have our own little training piece that we...

Jul 2020
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Manager

Service and Support

We haven’t really looked to see whether the vendor has delivered new technology. I know that the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The product is very straightforward and simple. It has provided us exactly what the vendor said it...

Jul 2020
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Manager

Service and Support

We haven’t done an upgrade recently, but when we brought the vendor on and worked with them to get...

Jul 2020
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Director

Other Observations & Comments

There is a debate with our executive leaders related to our communication tool, and that is because...

Jul 2020
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Director

Implementation and Training

Telmediq’s training is more related to our hospital’s lack of training modules. Telmediq expected...

Jul 2020
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Director

Interfacing and Integration

To be able to fully utilize Telmediq's integrations, there are certain dependencies. We had to...

Jul 2020
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Director

Functionality and Upgrades

The functionality of the application is really wonderful. The system is a very versatile and agile...

Jul 2020
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Director

Functionality and Upgrades

The application itself can be a little bit buggy. It can sometimes hang up or stall, and that...

Jul 2020
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Director

Service and Support

I haven’t noticed any significant proactivity. Telmediq notifies me when there is going to be a...

Jul 2020
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Director

Relationship

I have had a lot of good involvement from Telmediq on an executive level. There were frequent and...

Jul 2020
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Manager

Technology

The biggest reason that we chose Telmediq was that their product looked fairly intuitive and simple....

Jul 2020
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Manager

Functionality and Upgrades

Telmediq's system is part of our long-term plans. We are only expanding. We still have some...

Jul 2020
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Manager

Relationship

When we came on board, Telmediq just didn't have the time, so we had a rocky start and had to...

Jul 2020
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Manager

Lessons Learned

Looking back at how we did the training, we probably would have done things differently. We relied...

Jul 2020
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Manager

Lessons Learned

I would say that the system is working as promoted for the most part. Some things aren't fully...

Jul 2020
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Manager

Interfacing and Integration

We aren't fully integrated yet. We haven't done any integration with our EMR, so we are still...

Jul 2020
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Manager

Relationship

We have gone back to Telmediq and made suggestions for things that aren't acceptable in the system....

Jul 2020
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Manager

Other Observations & Comments

During the project, Telmediq has been very good about telling us what the future upgrades will hold....

Jul 2020
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Manager

Other Observations & Comments

Overall, when we reach out to Telmediq, people do answer. The vendor is a pretty good company. There...

Jul 2020
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Manager

Other Observations & Comments

The only issue I have with Telmediq is probably a user error on my end, but it has to do with the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Telmediq is part of our long-term plans. The solution is our main communication tool for providers...

Jul 2020
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Manager

Service and Support

I would rate Telmediq's support highly. Whenever we have had to follow up with the support people or...

Jul 2020
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Manager

Service and Support

Telmediq is a great company to work with. There was some hesitation when we went with the vendor,...

Jul 2020
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Manager

Service and Support

Telmediq keeps all their promises, but they need to overestimate their turnaround times on certain...

Jul 2020
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Manager

Service and Support

If I could give the vendor a rating that is above the top end of the scale, I would. Telmediq has...

Jul 2020
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Manager

Interfacing and Integration

Telmediq is a great one-stop shop. The number of functions they can cover and their ability to...

Jul 2020
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Manager

Functionality and Upgrades

As an organization, we are incredibly satisfied with the product. There is a lot of functionality we...

Jul 2020
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Manager

Functionality and Upgrades

The product is very easy to use. The great thing about the product is that we can read what the...

Jun 2020
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CMIO

Service and Support

From our perspective, we have received better support from other secure communications vendors. Our...

Jun 2020
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CMIO

Relationship

No one from the vendor has ever called me to see how things are going. They might be communicating...

Jun 2020
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CMIO

Other Observations & Comments

The nursing workflows, nursing documentation, and bedside alerting were priorities for one of our...

Jun 2020
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CMIO

Functionality and Upgrades

As far as a secure communications platform goes, the Telmediq platform does really well. But we are...

Jun 2020
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CMIO

Technology

We have had some trouble with the upgrades not working right. We never know whether a technician is...

Jun 2020
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CMIO

Other Observations & Comments

I don't feel that the vendor has nickel-and-dimed us, but I have a colleague who worked with...

Jun 2020
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CMIO

Service and Support

We think that the technical support on the Telmediq side has declined since the purchase. Initially,...

Jun 2020
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CMIO

Relationship

Telmediq definitely keeps their promises. They have a lot of functionality to explore, and we work...

Mar 2020
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CMIO

Functionality and Upgrades

I really love Telmediq. They have a real attention to detail from a clinical standpoint, and the...

Mar 2020
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CMIO

Service and Support

Telmediq has an excellent support team and an excellent team in general. They are very responsive,...

Mar 2020
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CIO

Relationship

Telmediq just got bought by a company called PerfectServe, and I am not sure what is going to...

Jan 2020
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CIO

Service and Support

I was concerned when I heard Telmediq was acquired by PerfectServe. My first thought was that I...

Dec 2019
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CIO

Other Observations & Comments

I haven’t seen Telmediq’s road map in terms of what technology is coming in the future. Also, they...

Dec 2019
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Manager

Service and Support

Telmediq always updates us on changes. They send out notices about their updates. They let us know...

Nov 2019
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Manager

Functionality and Upgrades

Telmediq is pretty user friendly. They could add more reporting, and the vendor could try to better...

Nov 2019
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Manager

Implementation and Training

I haven't really looked at the site, but when I first started using the solution, Telmediq was kind...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

I think that Telmediq could integrate their system with more EMR systems. Currently, I think...

Nov 2019
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Manager

Functionality and Upgrades

We can really customize the messages. We can send exactly what we want in a standardized format that...

Nov 2019
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Manager

Functionality and Upgrades

Overall, Telmediq's service has been top notch. One of the issues that we had with several other...

Nov 2019
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Manager

Relationship

I have only had one or two service outages in the years that I have been using the system. I can't...

Nov 2019
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Manager

Relationship

Telmediq does a great job. Anytime that I have ever asked about a feature release or asked to...

Nov 2019
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Director

Functionality and Upgrades

We have never had any issues with Telmediq telling us that they can or can't do something. They have...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

The biggest issue with Telmediq's system is that it sometimes changes sentences or gives us the...

Oct 2019
 Helpful

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Manager

Implementation and Training

Telmediq's system was quite easy to get set up. When Telmediq provided an update, they took their...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

Telmediq's system doesn’t really integrate with our EHR. We have to copy and paste information into...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

One of the best things about Telmediq's system is its ease of use with call scheduling. When...

Oct 2019
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Manager

Functionality and Upgrades

There is a learning curve with Telmediq's system because it can sometimes change sentences or names....

Oct 2019
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Director

Service and Support

We have run into a few little bugs here and there with the mobile app. Telmediq is changing...

Oct 2019
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Director

Technology

One challenge is that there are certain areas that just don't receive good service. People need to...

Oct 2019
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Director

Functionality and Upgrades

The staff members who rely on their phones are getting the most from Telmediq. When staff members...

Oct 2019
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Director

Service and Support

Telmediq has been good about responding to our support requests. We usually get same-day service.

Oct 2019
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Director

Functionality and Upgrades

The platform works, and we can show its value. We continue to work on showcasing the application,...

Oct 2019
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Director

Service and Support

Telmediq has been really helpful. We still have meetings regularly. Telmediq provides reports and...

Oct 2019
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Director

Other Observations & Comments

We are waiting for patient-messaging functionality. The problem is that Telmediq was acquired by a...

Oct 2019
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Director

Functionality and Upgrades

The enrollment process could be a little easier. The aesthetic features can be a little confusing...

Oct 2019
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Director

Functionality and Upgrades

Using Telmediq does require a little bit of training. Using the system is not as simple as text...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

The vendor has a good quality product, and they are responsive when issues come up. They do a good...

Oct 2019
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Manager

Relationship

Telmediq is pretty transparent, and they haven't made any promises that have been broken.

Oct 2019
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Manager

Functionality and Upgrades

We actually haven't done any upgrades in a long time, so we have been using the system in a...

Oct 2019
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Manager

Service and Support

I haven't heard about anything new at all. No one reaches out to tell us about new things for the...

Oct 2019
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Manager

Functionality and Upgrades

Telmediq is pretty up to date. I believe their platform is built based on what their end users and...

Oct 2019
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Manager

ROI / Cost (care and feeding)

Telmediq's monthly price is pretty reasonable.

Oct 2019
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Manager

Functionality and Upgrades

Telmediq should create a simpler platform with a simpler concept. I would imagine that Telmediq has...

Oct 2019
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CEO/President

Service and Support

Telmediq is very customer-centric, and we have never had any issues with customer service....

Oct 2019
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CEO/President

Service and Support

We had an issue at one point, but I think Telmediq corrected it. Sometimes Android devices are a...

Oct 2019
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