Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
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Manager
Loyalty
We are considering leaving Radiology Solutions because our version...
Manager
Relationship
The involvement from Optum in the last year is definitely an...
Manager
Operations
When I had training from Optum, it was great. Optum has great tips...
Manager
Loyalty, Relationship, Product
We have been with Optum for several years, and we have been quite...
Director
Loyalty, Product
It is exciting what Optum is doing with Stratus Imaging. Stratus...
Director
Culture, Operations
Ongoing training for Radiology Solutions is very high. Optum does a...
Director
Operations, Product
We consistently do upgrades for Radiology Solutions, and those...
Director
Relationship
We have a really good relationship with Optum. We have been with them...
Director
Loyalty, Value
With Optum, we have seen significant increases in cost. Finance is one...
Director
Loyalty
Radiology Solutions is really good. We have been using it for years....