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User Commentary
Relationship, Product
If AGFA HeathCare makes and talks about a promise, they get it developed. I hope we do a lot of work...
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Relationship
AGFA HealthCare’s service desk is good. Every time we call, we get an answer right away. The support...
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Product
There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...
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Value
One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...
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Culture, Relationship
Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...
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Relationship, Product
AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...
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Product
The product integrates easily with our billing system, and configuring Enterprise Imaging for...
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Relationship
There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...
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Operations
I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...
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Culture, Value
The biggest opportunities for improvement would be to include everything from the beginning and not...
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Relationship
One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...
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Product
I like that the product allows us to provide specialized care. It also has innovation in the...
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Culture, Value
Agfa could provide better licensing flexibility in terms of cost.
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Operations
A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...
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Relationship
I like the support from Agfa HealthCare and the stability of the solution.
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Culture, Value
Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...
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Relationship, Product
Agfa HealthCare could provide better improvements in the system upgrades.
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Product
I like the reliability of Agfa and the integration of the product.
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Product
The product could integrate with Apple software more. The reconstruction software and images...
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Product
We would like to see new functionalities added to the product. Agfa should amplify integrations and...
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Relationship
The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...
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Relationship, Product
AGFA HealthCare needs more development in their system's integration capability with other vendors'...
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Relationship
The Agfa team has knowledge of the product and good knowledge of the health of our business.
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Relationship
Agfa has an excellent willingness to collaborate and to support their clients.
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Relationship, Product
Enterprise Imaging for Radiology works. It is stable and has good response times.
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Relationship
Agfa HealthCare's team here is very professional; they are specialized in what they do and have...
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Relationship
We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...
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Product
I like the product's ease of use, specifically the type of technology the product offers to end...
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Relationship
I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.
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Relationship
We would like to see the vendor reduce response times by escalating requests to a home matrix.
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Product
Enterprise Imaging for Radiology does well in monitoring the needs of our institution.
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Product
The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.
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Relationship
The support for the platform and the availability of the support team are good.
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Relationship, Product
The stability of the system is good, and the provided service has been good.
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Loyalty, Value
A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...
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Loyalty, Operations
When we were looking at integration options, Agfa HealthCare came up with something that was a bit...
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Loyalty, Product
The patient can enter their credentials and see their images and reports in Enterprise Imaging for...
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Relationship
I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....
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Culture, Value
When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...
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Culture, Relationship
In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...
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Value
Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...
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Relationship
The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...
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Product
We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.
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Product
The product's functionality is good.
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Relationship, Operations
Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...
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Loyalty
We plan to keep the product for the long term because these platforms are long-term investments with...
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Operations
The tool is powerful and has many features, especially for different types of users. The training...
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Relationship
With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...
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Relationship
We have a very direct relationship with all levels. We have excellent communication with the support...
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Relationship
Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...
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Relationship, Operations
Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....
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Relationship, Operations
Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...
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Relationship, Operations
Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...
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Relationship
Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...
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Relationship
Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...
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Relationship
Agfa HealthCare has good technical support and a good relationship with their customers.
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Product
Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...
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Product
We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...
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Relationship, Product
Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...
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Product
The product could be improved if the vendor added the ability to easily configure multiple tools....
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Relationship, Product
Agfa HealthCare could improve the stability of the connection with our integration engine. The...
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Relationship
To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...
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Relationship
Agfa's system is a good product. Our main issue is with the services, especially related to new...
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Loyalty, Product
Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...
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Product
We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...
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Loyalty, Relationship
Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...
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Product
Enterprise Imaging for Radiology is stable and excellent.
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Operations
Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...
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Loyalty, Relationship
Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...
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Loyalty
We would like the vendor to improve on the times and quality of proactive proposals. We would like...
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