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User Commentary
Amwell's cart product is good. It is reliable and easy for us to manage on our end. When the system...
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I would like to see Amwell improve their costs. I would also like to see them be more innovative...
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Amwell had a claims-based, fee-for-service model, but then they added a marketing fee. The least...
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I don’t ever remember Amwell helping us a lot with training. We have done most of our own workflow...
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The Amwell platform is not meeting our integration needs, but that is not for a lack of trying. Part...
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The Amwell platform is not hard to use. It is just not reliable. Once the product works, it is easy...
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We were going to have to upgrade to Amwell's Converge platform. Instead of upgrading to the Converge...
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The vendor thinks we are high maintenance. They haven’t worked with us a lot. The executives have...
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We have had issues with patches or fixes that haven't happened in a timely fashion. Things sometimes...
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To date, we still don't have an adequate way of handling data. We were promised all of these great...
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We have had some issues with longer visits with the Amwell platform. As the visit goes on, the video...
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Amwell is so good in so many ways. We utilize their after-hours care. They have providers that work...
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Our implementation with the Amwell platform was very condensed. That led to us having more problems...
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Amwell is very adaptable. They are timely, and they are willing to dig into a problem and find the...
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We had problems where Amwell knew about an existing issue, but they did not share any prior...
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Amwell is on point with trying to grow their product and meet the needs of their clientele, despite...
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I would give the Amwell platform a C+ or a B- because there are things that I like about the...
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I am trapped with the Amwell platform right now because of our budgets, but as we dig ourselves out...
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Amwell is pretty good about not charging for every little thing. From an economic standpoint, the...
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The vendor is slow to respond in terms of upgrades. Amwell has been behind the market around video...
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The hardware of the solution is pretty elegant in regard to what we are trying to do. The hardware...
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Recently, we found out that the vast majority of the issues that we thought were from Amwell were...
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Amwell does not have a huge media presence in our market, so people don't know about them other than...
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Amwell’s most updated software has better technology than the current system. The member experience...
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Amwell has frequent price increases, so they are not avoiding nickel-and-diming us.
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Amwell has done a better job of keeping all of their promises. That is an area where they have improved....
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We have a significant contract with Amwell, yet I will get an invoice for an extra fee here and...
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I have faith in Amwell and their vision. They have a clear vision and strategy. We can tell that the...
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Amwell is up front about offering training services. We haven't taken advantage of them, but the...
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Amwell is behind in their software and hardware. The core technologies for the audiovisual...
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There are visions and attempts, and then there is reality. Amwell is well intentioned and headed in...
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If an organization is not internally advanced with telemedicine tools and provider availability,...
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We are looking to move toward our EMR vendor’s platform. Amwell's platform isn't integrated into our...
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The product has been a wonderful program. It is one of the most advanced programs in the country for...
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The vendor is good and very responsive. We have an excellent relationship with the folks at Amwell,...
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Through the portal software, we would like better integration with medical device peripherals, such...
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We went to buy Amwell's telehealth carts, but over time, we went from needing the carts to just...
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Amwell has responded very well. A significant outcome was their ability to scale with us during the...
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Amwell has done a nice job with training. There is a constant flow of information, and the vendor...
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We have had good success with the solution. The challenge is that the solution hasn't gone through...
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The solution is a great platform, especially for younger folks who are accustomed to using...
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The vendor's support people aren't as engaged as I would prefer them to be.
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Amwell is mostly a marketing firm. If we compare their vision statements to what they actually...
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Amwell can integrate, but they don't interoperate. Integration means that Amwell Platform integrates...
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We do need some additional features to be rolled out. We have talked to Amwell about needing to be...
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We can submit a ticket. If we don't hear from the support people, we send Amwell an email or call...
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Amwell grew quite a bit during the pandemic. They grew so fast that they outkicked their coverage a...
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We have good access to the solution's data. The system uses API servers that provide data for...
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The solution's integration isn't sustained very well, but in the beginning, the solution was well supported....
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The physicians find Amwell Platform to be reasonably easy to use. There are some technical...
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Amwell tends to nickel-and-dime. I have been frustrated with them. They do their job, but they do...
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I would like to see improvements with Amwell’s support model. Right now, if a user calls for a...
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At times, Amwell says that there are upgrades that are going to fix things. They say they are fixing...
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With the virtual waiting room, patients can check in and show up and then be pulled out of the...
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Amwell Platform is in our long-term plans in one area of our organization, but we are eventually...
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My recommendation of Amwell Platform is situational. If someone works on the payer side, I would...
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We are on Amwell's traditional or older platform. It is the platform that most of the vendor's...
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The Amwell product allowed us to stay open and connect to our patients virtually during the...
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We used Amwell for scheduling visits through their platform. The technology was duplicative, and it...
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Amwell's support is not always as timely as we want it to be. Fortunately, we don't have many issues...
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The system integration is very straightforward for an easy user experience. We are fully integrated...
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What Amwell is working on could solve all the feedback we have ever given, like dealing with ASL...
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Amwell’s perception of patient bandwidth failing is different from ours. They don’t claim that the...
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We plan to stick with Amwell. We have reevalutated the system many times and have decided that it is...
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Amwell is careful about what they promise, and that is helpful. We have an enterprise license, and...
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Amwell does have some really good reports, but I just can't get them. I have the reports sent to me,...
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The product is good for us because we made what Amwell sold to us better. We insisted that several...
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If customers use the ambulatory organizer function, the integration is very good. They basically...
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Amwell does avoid nickel-and-diming. We know what the price is up front for the most part, but we...
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Amwell provides a lot of information, but we have to ask for it. We have to have a problem first and...
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I have had a challenging time getting to the Amwell executives. I have asked several times to meet...
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Our initial launch was challenging. In the first couple of weeks, we had a lot of separate technical...
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I hope Google will help Amwell get better. It looks like that will happen, but I don't know for sure....
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We started looking at Amwell Platform because we needed an integrated program. We were using the...
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We aren't really doing anything with Amwell Platform right now. We have it in place and integrated,...
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Amwell's executives have done presentations for us and, as a courtesy to us, have offered to do...
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We decided to go to Amwell because of the integration with our EMR. We wanted the doctors to have...
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Amwell has been working to modify and improve Amwell Platform over the years so that they can work...
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Scheduled video visits in Amwell Platform work quite well. Over the last year or so with COVID-19,...
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Sometimes the system is a bit slow. Things are more complex due to the nature of the software. But...
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We don't need a lot of training, but Amwell does quite well on explaining things, getting us up and...
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The integration is very well done. Amwell always comes back around and upgrades the product too, and...
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The product is doing everything that we need it to do. We are getting very high patient satisfaction...
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Amwell has to develop the maturity of their support.
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We like Amwell Platform's functionality. We have seen huge improvements in the bandwidth. The key...
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We have a very strong relationship with Amwell. We have frequent touchpoints with our sales account...
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We are moving forward with full integration with our EMR, and we are using Amwell Platform in...
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The process to onboard one provider in Amwell Platform takes 15 minutes. That is not a long time,...
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Amwell had a couple of technical glitches when their volumes went up a lot in a week, and those...
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Amwell’s product road map has changed a lot in the last couple of years because of the pandemic, so...
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Early next year, Amwell’s new platform called Converge is being released. Prior to the pandemic,...
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When someone goes to the doctor, the MA goes through their medications and allergies and might have...
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Amwell had a service that they were ready to launch before COVID-19 that was very exciting, but they...
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Amwell has a process where there is a waiting room that the patient comes into, but there is no...
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Amwell nickel-and-dimes for each piece. Every facility has a different surcharge, and a provider in...
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Amwell's support is a hot mess. The people are reactionary. When I open a ticket, it takes them days...
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Amwell is mediocre. They have struggled with scaling. The world is moving fast for folks, and the...
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Amwell is okay in terms of doing multiparty consultations, but they are still a little clunky. Some...
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In the future, I anticipate that we will replace Amwell's system. It has allowed us to have a...
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The big downside of Amwell Platform is that it is expensive. When we want to add on other things,...
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If someone wants to get into virtual care and does not want to have a large contingent of providers...
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There are still some issues with the product. Recently, I got negative feedback from someone who...
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There are some challenges with the product from an administrative perspective, such as the speed...
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Anytime we have an implementation, I think that there is more to be done. But one thing that I felt...
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We were able to perform well when it came to telehealth. Obviously, Amwell was part of that. During...
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The strength of the vendor is that they are anticipating where the market is going and then going...
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Amwell Platform doesn’t cross over with our EMR, so when I am meeting with a patient, I have to put...
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Our kiosk sometimes doesn't work as well as it could. There have been a few times when the sound...
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Amwell Platform is easy to use, friendly, and intuitive. It is not perfect yet, but it is pretty...
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We have really boosted our telehealth program; it has really done well during the pandemic. The...
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Most patients can get on the system very easily. It is intuitive. Physicians can do their notes...
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Most people love Amwell Platform. Busy parents with busy kids don't want to sit in a doctor's...
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For Amwell Platform, the patients put in all their information, and the medication information stays...
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Some of the doctors were not used to technology, but once they really got into the system, they were...
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When we had those high spikes with COVID-19, the wait time for some people was about 10 hours. From...
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We are going to move away from Amwell, and that decision was truly just a matter of money. We had a...
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With the price, everything was fully disclosed. If Amwell set up a practice for us, they would...
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Sometimes Amwell took a while to answer back. But when they did, they always had a great answer and...
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Amwell charges us for every little thing. They are always trying to get us to buy something new.
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When we were looking for a new vendor, Amwell was the market leader best able to integrate with our...
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The product is integrated into our workflow. When someone is scheduled for a video visit, I can...
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Since engaging with Amwell Platform, we have been able to do more telehealth visits. Those visits...
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Amwell could do a better job of supporting Android devices. They could compress the solution's video...
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I like where Amwell is headed. They are merging all of their services into one platform. Right now,...
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My go-to person at Amwell is very attentive, timely, helpful, and detailed. They are very open when...
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Amwell's timeline for integrating peripherals needs to be sped up. I also wish that the vendor would...
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Amwell has poor reporting and poor virtual health management tools. I wish that the vendor would...
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Amwell is an app-based solution. The feedback that we get from users is that they would prefer for...
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Amwell's hardware pricing is really, really high. I am not always sure what we are paying for. I...
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We are looking forward to the capabilities and functionalities with Converge, particularly with...
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I would like to stay with Amwell, but the issue is more of what it is going to cost from a...
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I would buy Amwell Platform again. This year, we took a step back and asked whether we wanted to...
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Amwell keeps their promises. They have really grown the product with us over the years, and that...
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Anytime I express any concern about Amwell not being where we are going, I know that I will have...
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The system probably supports my integration goals. It could be better, but that is the lowest item...
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We once asked for something because we are trying to get the most cost-effective thing out there....
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Amwell’s customer service is probably the best in the industry. We have been working with the same...
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We are moving away from Amwell Platform because we want to consolidate the number of different...
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Amwell Platform is simple to use. However, we have had a lot of challenges with the system's...
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Our physicians are happy that they can work remotely. The product has helped us to see more patients...
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We are currently using Amwell Platform primarily for inpatient use cases. Our plan was originally to...
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Only one of the use cases in Amwell Platform is patient facing, and that connection method involves...
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Amwell has a portal that we can launch patient visits out of, and that requires a slightly different...
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Our administrative staff is using Amwell Platform more in terms of pulling reporting and data from...
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Amwell doesn’t always keep their promises in terms of the timing of delivery. They can promote all...
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Amwell offered some really unique things through COVID-19. They went above and beyond.
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I would like to see Amwell Platform have more seamless integration with our EMR. If the integration...
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Amwell needs to understand how the product affects workflow. If the workflow is clunky or...
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We didn't pay for Amwell’s high-level service package, so our support is low. We didn't buy the...
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Our providers use the full Amwell Platform, but they do not document in it. We are trying to make...
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Amwell charges for a lot of things, but that is all within the contract. There are not any surprises....
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We have been so impressed with the Amwell partnership. They listen and respond. We had issues during...
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Amwell has a full reporting team, so if we have issues, we just ask that team. The vendor puts...
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Amwell Platform works, but the problem is that on the patient side, it may not work because the...
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Amwell has improved their product. In the past several years, it has gotten easier to use. It meets...
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Amwell is watching what is going on in the competition, and they are really watching the market. I...
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During the pandemic, when everybody went online, Amwell took some opportunities that didn't work out...
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Amwell's support hasn't worked very well in the past. They weren't able to keep up with all of the...
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Earlier, it seemed like we were always waiting for the vendor to push something, upgrade something,...
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Some of our patients had a hard time with Amwell Platform. They weren't sure how to get in and out...
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Some of our clinicians felt very comfortable with the system. However, if they didn't use it a lot,...
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The appearance of the product's reporting still needs work. It is hard for us to get the data that...
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With the system, our patients could have a visit anywhere, like out in their car. Our providers...
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When we first started with the vendor, they didn't have a lot of workflows, documentation policies,...
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Amwell is good about keeping their promises, but they are slow. We tried to do peripherals with...
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Amwell charges quite a bit. Now, they have changed their structure and will nickel-and-dime their...
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We have had a lot of issues with integrating the solution. We needed something specific that we...
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Overall, we have a strong relationship with Amwell. We are doubling down and moving away from our...
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The vendor's video platform wasn't consumer friendly before the COVID-19 pandemic. We had to...
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The on-demand side of Amwell Platform seems to be pretty bulletproof. The installations of all of...
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We have to do a lot of training ourselves. Our physicians are the end users who experience the...
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The vendor's support was horrible during the pandemic. Things have stepped up since then. AV is a...
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Amwell needs to have a development environment so that they can test things before pushing those...
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Amwell Platform is too temperamental. It does things like going into sleep mode for no reason at...
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I would like Amwell to connect their system to other billing systems more easily. We don't want to...
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Generally, there is a lot of work on our side to make tangible outcomes happen in Amwell Platform.
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Amwell Platform's reporting is limited. That is a huge problem. We can only run reports for 31 days...
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Amwell has been very responsive. Some things take a while though. If we take the pandemic into...
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The vendor's executives will get involved when there is a fire, but that is really the only time...
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Amwell keeps the majority of their promises, but they take longer to keep some promises than others....
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I am not sure whether we would buy Amwell Platform again. We have added value to the system through...
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Amwell needs to have more support and respond faster when things aren't working. The support people...
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The service isn't really proactive. Amwell doesn't give us a lot of notice when they are doing...
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Amwell has really worked with us. Their upgrades have caused issues in the past, and they have...
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The system is truly simple. The vendor has a provider and caregiver focus. When we first started...
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I would like it if Amwell could provide us with better information on our region's expected...
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When we were initially looking at Amwell's platform, we did some financial analysis and...
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We have renegotiated a contract with the vendor. We have even taken out some small nickel-and-diming...
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A while ago, we had some issues with the solution going down. We ran into some technical problems...
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We have requested some functionality from Amwell. We really wanted to use the platform for a...
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I would like to see some tweaks to the way that the platform is configured. I want to be able to...
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Amwell has partnered with us on strategy. They offer a variety of services, and they point us in the...
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We use another vendor for our EMR, and we have been focused on making the integration between Amwell...
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Amwell will be part of our long-term plans if they can get it together, but they have some work to do....
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Amwell Platform is probably the most versatile enterprise-grade platform that I know of. It can be...
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One of the biggest issues with Amwell Platform is the reporting, it needs to be fixed. It is...
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