Amwell Platform
Filtered view: All
Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
User Commentary
The product has been a wonderful program. It is one of the most advanced programs in the country for...
Login or Create an Account to see details.
The vendor is good and very responsive. We have an excellent relationship with the folks at Amwell,...
Login or Create an Account to see details.
Through the portal software, we would like better integration with medical device peripherals, such...
Login or Create an Account to see details.
We went to buy Amwell's telehealth carts, but over time, we went from needing the carts to just...
Login or Create an Account to see details.
Amwell has responded very well. A significant outcome was their ability to scale with us during the...
Login or Create an Account to see details.
Amwell has done a nice job with training. There is a constant flow of information, and the vendor...
Login or Create an Account to see details.
We have had good success with the solution. The challenge is that the solution hasn't gone through...
Login or Create an Account to see details.
The solution is a great platform, especially for younger folks who are accustomed to using...
Login or Create an Account to see details.
The vendor's support people aren't as engaged as I would prefer them to be.
Login or Create an Account to see details.
Amwell is mostly a marketing firm. If we compare their vision statements to what they actually...
Login or Create an Account to see details.
Amwell can integrate, but they don't interoperate. Integration means that Amwell Platform integrates...
Login or Create an Account to see details.
We do need some additional features to be rolled out. We have talked to Amwell about needing to be...
Login or Create an Account to see details.
We can submit a ticket. If we don't hear from the support people, we send Amwell an email or call...
Login or Create an Account to see details.
Amwell grew quite a bit during the pandemic. They grew so fast that they outkicked their coverage a...
Login or Create an Account to see details.
We have good access to the solution's data. The system uses API servers that provide data for...
Login or Create an Account to see details.
The solution's integration isn't sustained very well, but in the beginning, the solution was well supported....
Login or Create an Account to see details.
The physicians find Amwell Platform to be reasonably easy to use. There are some technical...
Login or Create an Account to see details.
Amwell tends to nickel-and-dime. I have been frustrated with them. They do their job, but they do...
Login or Create an Account to see details.
I would like to see improvements with Amwell’s support model. Right now, if a user calls for a...
Login or Create an Account to see details.
At times, Amwell says that there are upgrades that are going to fix things. They say they are fixing...
Login or Create an Account to see details.
With the virtual waiting room, patients can check in and show up and then be pulled out of the...
Login or Create an Account to see details.
Amwell Platform is in our long-term plans in one area of our organization, but we are eventually...
Login or Create an Account to see details.
My recommendation of Amwell Platform is situational. If someone works on the payer side, I would...
Login or Create an Account to see details.
We are on Amwell's traditional or older platform. It is the platform that most of the vendor's...
Login or Create an Account to see details.
The Amwell product allowed us to stay open and connect to our patients virtually during the...
Login or Create an Account to see details.
We used Amwell for scheduling visits through their platform. The technology was duplicative, and it...
Login or Create an Account to see details.
Amwell's support is not always as timely as we want it to be. Fortunately, we don't have many issues...
Login or Create an Account to see details.
The system integration is very straightforward for an easy user experience. We are fully integrated...
Login or Create an Account to see details.
What Amwell is working on could solve all the feedback we have ever given, like dealing with ASL...
Login or Create an Account to see details.
Amwell’s perception of patient bandwidth failing is different from ours. They don’t claim that the...
Login or Create an Account to see details.
We plan to stick with Amwell. We have reevalutated the system many times and have decided that it is...
Login or Create an Account to see details.
Amwell is careful about what they promise, and that is helpful. We have an enterprise license, and...
Login or Create an Account to see details.
Amwell does have some really good reports, but I just can't get them. I have the reports sent to me,...
Login or Create an Account to see details.
The product is good for us because we made what Amwell sold to us better. We insisted that several...
Login or Create an Account to see details.
If customers use the ambulatory organizer function, the integration is very good. They basically...
Login or Create an Account to see details.
Amwell does avoid nickel-and-diming. We know what the price is up front for the most part, but we...
Login or Create an Account to see details.
Amwell provides a lot of information, but we have to ask for it. We have to have a problem first and...
Login or Create an Account to see details.
I have had a challenging time getting to the Amwell executives. I have asked several times to meet...
Login or Create an Account to see details.
Our initial launch was challenging. In the first couple of weeks, we had a lot of separate technical...
Login or Create an Account to see details.
I hope Google will help Amwell get better. It looks like that will happen, but I don't know for sure....
Login or Create an Account to see details.
We started looking at Amwell Platform because we needed an integrated program. We were using the...
Login or Create an Account to see details.
We aren't really doing anything with Amwell Platform right now. We have it in place and integrated,...
Login or Create an Account to see details.
Amwell's executives have done presentations for us and, as a courtesy to us, have offered to do...
Login or Create an Account to see details.
We decided to go to Amwell because of the integration with our EMR. We wanted the doctors to have...
Login or Create an Account to see details.
Amwell has been working to modify and improve Amwell Platform over the years so that they can work...
Login or Create an Account to see details.
Scheduled video visits in Amwell Platform work quite well. Over the last year or so with COVID-19,...
Login or Create an Account to see details.
Sometimes the system is a bit slow. Things are more complex due to the nature of the software. But...
Login or Create an Account to see details.
We don't need a lot of training, but Amwell does quite well on explaining things, getting us up and...
Login or Create an Account to see details.
The integration is very well done. Amwell always comes back around and upgrades the product too, and...
Login or Create an Account to see details.
The product is doing everything that we need it to do. We are getting very high patient satisfaction...
Login or Create an Account to see details.
Amwell has to develop the maturity of their support.
Login or Create an Account to see details.
We like Amwell Platform's functionality. We have seen huge improvements in the bandwidth. The key...
Login or Create an Account to see details.
We have a very strong relationship with Amwell. We have frequent touchpoints with our sales account...
Login or Create an Account to see details.
We are moving forward with full integration with our EMR, and we are using Amwell Platform in...
Login or Create an Account to see details.
The process to onboard one provider in Amwell Platform takes 15 minutes. That is not a long time,...
Login or Create an Account to see details.
Amwell had a couple of technical glitches when their volumes went up a lot in a week, and those...
Login or Create an Account to see details.
Amwell’s product road map has changed a lot in the last couple of years because of the pandemic, so...
Login or Create an Account to see details.
Early next year, Amwell’s new platform called Converge is being released. Prior to the pandemic,...
Login or Create an Account to see details.
When someone goes to the doctor, the MA goes through their medications and allergies and might have...
Login or Create an Account to see details.
Amwell had a service that they were ready to launch before COVID-19 that was very exciting, but they...
Login or Create an Account to see details.
Amwell has a process where there is a waiting room that the patient comes into, but there is no...
Login or Create an Account to see details.
Amwell nickel-and-dimes for each piece. Every facility has a different surcharge, and a provider in...
Login or Create an Account to see details.
Amwell's support is a hot mess. The people are reactionary. When I open a ticket, it takes them days...
Login or Create an Account to see details.
Amwell is mediocre. They have struggled with scaling. The world is moving fast for folks, and the...
Login or Create an Account to see details.
Amwell is okay in terms of doing multiparty consultations, but they are still a little clunky. Some...
Login or Create an Account to see details.
In the future, I anticipate that we will replace Amwell's system. It has allowed us to have a...
Login or Create an Account to see details.
The big downside of Amwell Platform is that it is expensive. When we want to add on other things,...
Login or Create an Account to see details.
If someone wants to get into virtual care and does not want to have a large contingent of providers...
Login or Create an Account to see details.
There are still some issues with the product. Recently, I got negative feedback from someone who...
Login or Create an Account to see details.
There are some challenges with the product from an administrative perspective, such as the speed...
Login or Create an Account to see details.
Anytime we have an implementation, I think that there is more to be done. But one thing that I felt...
Login or Create an Account to see details.
We were able to perform well when it came to telehealth. Obviously, Amwell was part of that. During...
Login or Create an Account to see details.
The strength of the vendor is that they are anticipating where the market is going and then going...
Login or Create an Account to see details.
Amwell Platform doesn’t cross over with our EMR, so when I am meeting with a patient, I have to put...
Login or Create an Account to see details.
Our kiosk sometimes doesn't work as well as it could. There have been a few times when the sound...
Login or Create an Account to see details.
Amwell Platform is easy to use, friendly, and intuitive. It is not perfect yet, but it is pretty...
Login or Create an Account to see details.
We have really boosted our telehealth program; it has really done well during the pandemic. The...
Login or Create an Account to see details.
Most patients can get on the system very easily. It is intuitive. Physicians can do their notes...
Login or Create an Account to see details.
Most people love Amwell Platform. Busy parents with busy kids don't want to sit in a doctor's...
Login or Create an Account to see details.
For Amwell Platform, the patients put in all their information, and the medication information stays...
Login or Create an Account to see details.
Some of the doctors were not used to technology, but once they really got into the system, they were...
Login or Create an Account to see details.
When we had those high spikes with COVID-19, the wait time for some people was about 10 hours. From...
Login or Create an Account to see details.
We are going to move away from Amwell, and that decision was truly just a matter of money. We had a...
Login or Create an Account to see details.
With the price, everything was fully disclosed. If Amwell set up a practice for us, they would...
Login or Create an Account to see details.
Sometimes Amwell took a while to answer back. But when they did, they always had a great answer and...
Login or Create an Account to see details.
Amwell charges us for every little thing. They are always trying to get us to buy something new.
Login or Create an Account to see details.
When we were looking for a new vendor, Amwell was the market leader best able to integrate with our...
Login or Create an Account to see details.
The product is integrated into our workflow. When someone is scheduled for a video visit, I can...
Login or Create an Account to see details.
Since engaging with Amwell Platform, we have been able to do more telehealth visits. Those visits...
Login or Create an Account to see details.
Amwell could do a better job of supporting Android devices. They could compress the solution's video...
Login or Create an Account to see details.
I like where Amwell is headed. They are merging all of their services into one platform. Right now,...
Login or Create an Account to see details.
My go-to person at Amwell is very attentive, timely, helpful, and detailed. They are very open when...
Login or Create an Account to see details.
Amwell's timeline for integrating peripherals needs to be sped up. I also wish that the vendor would...
Login or Create an Account to see details.
Amwell has poor reporting and poor virtual health management tools. I wish that the vendor would...
Login or Create an Account to see details.
Amwell is an app-based solution. The feedback that we get from users is that they would prefer for...
Login or Create an Account to see details.
Amwell's hardware pricing is really, really high. I am not always sure what we are paying for. I...
Login or Create an Account to see details.
We are looking forward to the capabilities and functionalities with Converge, particularly with...
Login or Create an Account to see details.
I would like to stay with Amwell, but the issue is more of what it is going to cost from a...
Login or Create an Account to see details.
I would buy Amwell Platform again. This year, we took a step back and asked whether we wanted to...
Login or Create an Account to see details.
Amwell keeps their promises. They have really grown the product with us over the years, and that...
Login or Create an Account to see details.
Anytime I express any concern about Amwell not being where we are going, I know that I will have...
Login or Create an Account to see details.
The system probably supports my integration goals. It could be better, but that is the lowest item...
Login or Create an Account to see details.
We once asked for something because we are trying to get the most cost-effective thing out there....
Login or Create an Account to see details.
Amwell’s customer service is probably the best in the industry. We have been working with the same...
Login or Create an Account to see details.
We are moving away from Amwell Platform because we want to consolidate the number of different...
Login or Create an Account to see details.
Amwell Platform is simple to use. However, we have had a lot of challenges with the system's...
Login or Create an Account to see details.
Our physicians are happy that they can work remotely. The product has helped us to see more patients...
Login or Create an Account to see details.
We are currently using Amwell Platform primarily for inpatient use cases. Our plan was originally to...
Login or Create an Account to see details.
Only one of the use cases in Amwell Platform is patient facing, and that connection method involves...
Login or Create an Account to see details.
Amwell has a portal that we can launch patient visits out of, and that requires a slightly different...
Login or Create an Account to see details.
Our administrative staff is using Amwell Platform more in terms of pulling reporting and data from...
Login or Create an Account to see details.
Amwell doesn’t always keep their promises in terms of the timing of delivery. They can promote all...
Login or Create an Account to see details.
Amwell offered some really unique things through COVID-19. They went above and beyond.
Login or Create an Account to see details.
I would like to see Amwell Platform have more seamless integration with our EMR. If the integration...
Login or Create an Account to see details.
Amwell needs to understand how the product affects workflow. If the workflow is clunky or...
Login or Create an Account to see details.
We didn't pay for Amwell’s high-level service package, so our support is low. We didn't buy the...
Login or Create an Account to see details.
Our providers use the full Amwell Platform, but they do not document in it. We are trying to make...
Login or Create an Account to see details.
Amwell charges for a lot of things, but that is all within the contract. There are not any surprises....
Login or Create an Account to see details.
We have been so impressed with the Amwell partnership. They listen and respond. We had issues during...
Login or Create an Account to see details.
Amwell has a full reporting team, so if we have issues, we just ask that team. The vendor puts...
Login or Create an Account to see details.
Amwell Platform works, but the problem is that on the patient side, it may not work because the...
Login or Create an Account to see details.
Amwell has improved their product. In the past several years, it has gotten easier to use. It meets...
Login or Create an Account to see details.
Amwell is watching what is going on in the competition, and they are really watching the market. I...
Login or Create an Account to see details.
During the pandemic, when everybody went online, Amwell took some opportunities that didn't work out...
Login or Create an Account to see details.
Amwell's support hasn't worked very well in the past. They weren't able to keep up with all of the...
Login or Create an Account to see details.
Earlier, it seemed like we were always waiting for the vendor to push something, upgrade something,...
Login or Create an Account to see details.
Some of our patients had a hard time with Amwell Platform. They weren't sure how to get in and out...
Login or Create an Account to see details.
Some of our clinicians felt very comfortable with the system. However, if they didn't use it a lot,...
Login or Create an Account to see details.
The appearance of the product's reporting still needs work. It is hard for us to get the data that...
Login or Create an Account to see details.
With the system, our patients could have a visit anywhere, like out in their car. Our providers...
Login or Create an Account to see details.
When we first started with the vendor, they didn't have a lot of workflows, documentation policies,...
Login or Create an Account to see details.
Amwell is good about keeping their promises, but they are slow. We tried to do peripherals with...
Login or Create an Account to see details.
Amwell charges quite a bit. Now, they have changed their structure and will nickel-and-dime their...
Login or Create an Account to see details.
We have had a lot of issues with integrating the solution. We needed something specific that we...
Login or Create an Account to see details.
Overall, we have a strong relationship with Amwell. We are doubling down and moving away from our...
Login or Create an Account to see details.
The vendor's video platform wasn't consumer friendly before the COVID-19 pandemic. We had to...
Login or Create an Account to see details.
The on-demand side of Amwell Platform seems to be pretty bulletproof. The installations of all of...
Login or Create an Account to see details.
We have to do a lot of training ourselves. Our physicians are the end users who experience the...
Login or Create an Account to see details.
The vendor's support was horrible during the pandemic. Things have stepped up since then. AV is a...
Login or Create an Account to see details.
Amwell needs to have a development environment so that they can test things before pushing those...
Login or Create an Account to see details.
Amwell Platform is too temperamental. It does things like going into sleep mode for no reason at...
Login or Create an Account to see details.
I would like Amwell to connect their system to other billing systems more easily. We don't want to...
Login or Create an Account to see details.
Generally, there is a lot of work on our side to make tangible outcomes happen in Amwell Platform.
Login or Create an Account to see details.
Amwell Platform's reporting is limited. That is a huge problem. We can only run reports for 31 days...
Login or Create an Account to see details.
Amwell has been very responsive. Some things take a while though. If we take the pandemic into...
Login or Create an Account to see details.
The vendor's executives will get involved when there is a fire, but that is really the only time...
Login or Create an Account to see details.
Amwell keeps the majority of their promises, but they take longer to keep some promises than others....
Login or Create an Account to see details.
I am not sure whether we would buy Amwell Platform again. We have added value to the system through...
Login or Create an Account to see details.
Amwell needs to have more support and respond faster when things aren't working. The support people...
Login or Create an Account to see details.
The service isn't really proactive. Amwell doesn't give us a lot of notice when they are doing...
Login or Create an Account to see details.
Amwell has really worked with us. Their upgrades have caused issues in the past, and they have...
Login or Create an Account to see details.
The system is truly simple. The vendor has a provider and caregiver focus. When we first started...
Login or Create an Account to see details.
I would like it if Amwell could provide us with better information on our region's expected...
Login or Create an Account to see details.
When we were initially looking at Amwell's platform, we did some financial analysis and...
Login or Create an Account to see details.
We have renegotiated a contract with the vendor. We have even taken out some small nickel-and-diming...
Login or Create an Account to see details.
A while ago, we had some issues with the solution going down. We ran into some technical problems...
Login or Create an Account to see details.
We have requested some functionality from Amwell. We really wanted to use the platform for a...
Login or Create an Account to see details.
I would like to see some tweaks to the way that the platform is configured. I want to be able to...
Login or Create an Account to see details.
Amwell has partnered with us on strategy. They offer a variety of services, and they point us in the...
Login or Create an Account to see details.
We use another vendor for our EMR, and we have been focused on making the integration between Amwell...
Login or Create an Account to see details.
Amwell will be part of our long-term plans if they can get it together, but they have some work to do....
Login or Create an Account to see details.
Amwell Platform is probably the most versatile enterprise-grade platform that I know of. It can be...
Login or Create an Account to see details.
One of the biggest issues with Amwell Platform is the reporting, it needs to be fixed. It is...
Login or Create an Account to see details.
If I were starting over, I would absolutely go to RFP again and see what else is out there. If...
Login or Create an Account to see details.
Amwell is definitely part of our midterm plans. They are on a short leash. We have been a long-time...
Login or Create an Account to see details.
Amwell is not good at delivering on projects. Before we had a close relationship with our EMR vendor...
Login or Create an Account to see details.
Amwell's home platform is atrocious to integrate with. The home platform is okay at what it is...
Login or Create an Account to see details.
The Amwell platform does what they say it will do. I have a hard time rating the ease of use because...
Login or Create an Account to see details.
Amwell launched a new virtual care platform called Converge. Only Amwell could manage to deliver a...
Login or Create an Account to see details.
Amwell's support is terrible. Fundamentally, Amwell is a conglomeration of companies. We were strong...
Login or Create an Account to see details.
In terms of network connectivity, Amwell proactively tells us when things are changing. However,...
Login or Create an Account to see details.
Amwell means well, but they can't drive outcomes for us. We struggle to receive our money's worth...
Login or Create an Account to see details.
We moved to a new product with Amwell that allows us to use the one-click solution as well. We are...
Login or Create an Account to see details.
Amwell is very good in terms of new products. Obviously, new products and modules mean extra revenue...
Login or Create an Account to see details.
Being early to the market was definitely an advantage for us. Amwell’s on-demand platform has...
Login or Create an Account to see details.
Amwell has a good account management program. We have frequent calls. They are very responsive. That...
Login or Create an Account to see details.
Amwell needs to improve the administrative back end. It is very clunky and is not efficient at all....
Login or Create an Account to see details.
I would rate receiving our money’s worth pretty high because I saw the cost of a wound care...
Login or Create an Account to see details.
Amwell Platform has done well. Our CMIO spent years trying to convince our organization that...
Login or Create an Account to see details.
We use Amwell Platform to get patients to the right level of care at the right time. Providers can...
Login or Create an Account to see details.
We have another telehealth program in addition to Amwell Platform. In a perfect world, we wouldn't...
Login or Create an Account to see details.
Amwell is our vendor of choice for telehealth across our organization. The system requires minimal...
Login or Create an Account to see details.
The telehealth carts frequently have connectivity issues. They lock up, especially if they are idle....
Login or Create an Account to see details.
There are some software issues. The system can be buggy where we get into a virtual room. Sometimes...
Login or Create an Account to see details.
The majority of the time, the support response is timely, but there are some delays. Amwell is...
Login or Create an Account to see details.
Anyone who is considering Amwell Platform needs to vet it within their health system to ensure that...
Login or Create an Account to see details.
Amwell did a really good job of marketing in the present space. It looked like the system was going...
Login or Create an Account to see details.
We have improved Amwell Platform by leveraging their software development kits in our app. That has...
Login or Create an Account to see details.
We use another vendor's solution alongside Amwell Platform, but we may just leverage Amwell Platform...
Login or Create an Account to see details.
Amwell has gotten better at keeping promises and making sure that they aren't overpromising and...
Login or Create an Account to see details.
We have made the solution better through our own work, but it still needs some functionality. There...
Login or Create an Account to see details.
There is a new connection to our EHR that will solve a lot of integration issues for us. It will...
Login or Create an Account to see details.
I want Amwell Platform to have even more integration options with our other tools. We don't...
Login or Create an Account to see details.
Amwell has gotten a lot bigger, but I am still involved with them pretty frequently. During the...
Login or Create an Account to see details.
We have had moments where the audio or video quality has been a little hit or miss. That might have...
Login or Create an Account to see details.
We have been able to create new partnerships very nimbly with our on-demand experience. The rate at...
Login or Create an Account to see details.
Amwell delivers on everything they say they are going to deliver on. They don't always hit the...
Login or Create an Account to see details.
There is room for improvement for technical support and call support when needed, both for the...
Login or Create an Account to see details.
Amwell gave us training and offered us a lot of training materials. The vendor's teams have been...
Login or Create an Account to see details.
All of our billing and payments are done through Amwell Platform. The system doesn't have any...
Login or Create an Account to see details.
Overall, our experience with the vendor has been pretty positive. We have had a remarkable journey...
Login or Create an Account to see details.
The vendor's response to the COVID-19 pandemic lagged behind some of their competitors. That was a...
Login or Create an Account to see details.
I don't know whether any vendor really keeps their promises. There are certain things that customers...
Login or Create an Account to see details.
We don't have Amwell Platform integrated right now, but we have had conversations with Amwell about...
Login or Create an Account to see details.
On top of using Amwell Platform, we also use some of the vendor's telehealth options. New...
Login or Create an Account to see details.
I would like Amwell to be a bit more data driven. We report our own metrics, and we own those...
Login or Create an Account to see details.
We have very engaged staff members, but we also have a fully managed service contract on each of our...
Login or Create an Account to see details.
Once we establish a service line, it is just a matter of focusing on scaling up and gaining...
Login or Create an Account to see details.
We are pretty satisfied with the vendor's technology. The vendor continue to improve it. As far as...
Login or Create an Account to see details.
Our staff members who are using the system seem to be very satisfied with it. There are certain...
Login or Create an Account to see details.
I would like to reduce the number of complaints that we get from clinicians. We have been wrestling...
Login or Create an Account to see details.
Amwell has been a great partner. We were able to integrate their platform with our EMR, and Amwell...
Login or Create an Account to see details.
Featured Reports
Preferences