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Commentary Summary
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User Commentary
Director
The product stays current because it is a web-based system, so we are up to date just like everyone...
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Director
Cerner suffers the same as everybody else because they are in healthcare, so the product feels a...
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Director
I would give a full recommendation for HealtheEDW to another Cerner client. For someone who is not a...
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VP/Other Executive
There is a population-health strategy person who has just not been terribly helpful. That person has...
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VP/Other Executive
The actual installation process, including the data mapping and validation, was long and required a...
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VP/Other Executive
We could have used a lot more support, and I feel like we were building with Cerner. There wasn’t as...
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VP/Other Executive
We have gone through Cerner's evolution and their growing pains as well as our own, and we are just...
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CIO
All our vendors were trying to help out. Having vendors want to chip in and do what they could was...
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CIO
When COVID-19 happened, we figured out the charging and all of that on our own. We had to scramble...
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CIO
I have worked with Cerner for so long in different capacities with other companies, so I have...
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Manager
Using HealtheEDW is pretty challenging because we have a lot of data flowing in the background. We...
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Manager
The tool is very easy to understand and easy to use for our data-analytics team, and the product...
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Manager
Cerner doesn't have a very good way of communicating what changes they make. We don't find out about...
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Manager
The training from Cerner was just not put together well. It was pretty vague. Given more time, I...
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VP/Other Executive
Our implementation started out very poorly, but it eventually evolved into something better and more...
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VP/Other Executive
HealtheEDW brings in population health data and integrates it very well. The underpinning schema of...
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VP/Other Executive
HealtheEDW was good at supplying us with an infrastructure to build population health dashboards and...
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VP/Other Executive
Finding a knowledgeable person at Cerner was a challenge. When we could find the right support...
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VP/Other Executive
Based on my understanding, outcomes are things that we can take action on to make a difference for...
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VP/Other Executive
We have an enterprise agreement. Because of that, there is no individual charging from Cerner.
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VP/Other Executive
HealtheEDW is great for analytics people, but we struggle when I want my end users to do more...
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CIO
Cerner is perfect with HealtheEDW. Cerner is not a problem. Especially in the time of COVID-19,...
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CIO
The vendor avoids charging for every little thing. Maybe we structured our deal well. The vendor...
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CIO
The product drives tangible outcomes. We have accomplished so much with the product, and the vendor...
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CIO
With the platform, we were able to make a sophisticated command-center dashboard for COVID-19...
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CIO
I would like to see the vendor make improvements with the service desk. The vendor needs additional...
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CIO
We would like our documentation data to be available on the platform. We have some functionality we...
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Director
At the end of the day, the Cerner systems that we use the most and have the most impact on our...
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Director
When it comes to the COVID-19 crisis, Cerner is actually leveraging HealtheEDW. They have brought...
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Manager
We have been working with Cerner on getting more data into the product from the EMR. We have gone...
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