Midas Healthcare Analytics Solutions Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Midas+ Care Management’s interface is outdated and very archaic. The user interface and user...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor is missing out on proper expectation setting and customer service. The vendor’s...

Nov 2020
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Analyst/Coordinator

Implementation and Training

The vendor provides resources that we can go to, but they are hard to get to. The vendor is always...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution is not intuitive. The vendor claims to be on par with a lot of their competition, but...

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor’s quality of service isn’t very good. With other vendors, we can say something, and they...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay way too much for the headaches we get. I am very unlikely to recommend the vendor to a peer.

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor keeps telling us that they have a new strategy and new senior leadership. I feel like...

Nov 2020
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Analyst/Coordinator

Service and Support

We usually hear back from the vendor on issues within 15 to 30 minutes. Conduent gets back to us...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend Conduent to others. The system's reporting is great, and it is easy to build...

Oct 2020
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Analyst/Coordinator

Future Outlook

The vendor is still trying to get some of the kinks worked out because the system was with Midas+...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, I am very satisfied. I am in the system every day for hours, so for me, the system is...

Oct 2020
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Director

Future Outlook

One of our campuses is all in on Pyxis™ MedStation™ ES right now. We saw that the vendor was...

Oct 2020
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Director

Functionality and Upgrades

We heard some complaints from the staff on the capabilities of what they were able to do in the...

Oct 2020
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Director

ROI / Cost (care and feeding)

The system did what we needed it to do, and it was pretty affordable. I would have bought the system...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The Statit platform is part of our long-term plans. In fact, we are contemplating moving to the...

Oct 2020
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Analyst/Coordinator

Service and Support

Conduent isn't proactive about reaching out to me for particular things, such as health check-ups. I...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

As far as interoperability goes, it comes our way. We get interfaces from our other systems with the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Midas+ Care Management is really geeky; it isn't intuitive to use. It is hard to plug and play with...

Oct 2020
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Analyst/Coordinator

Service and Support

The vendor is constantly making improvements with Midas+ Care Management. They were very good about...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Conduent keeps all of their promises. I would give the system a fairly high score for its ability to...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Our next major upgrade will be the first that we have done since Conduent took over the product....

Oct 2020
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Manager

Functionality and Upgrades

The system is used for concurrent reviews and research planning. It also has quality modules that...

Oct 2020
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Manager

Lessons Learned

The system has been acquired by a few different companies. Conduent isn’t as good as they once were...

Oct 2020
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Manager

Service and Support

Conduent has been very good to work with throughout the COVID-19 crisis. The vendor offered a couple...

Oct 2020
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Manager

Interfacing and Integration

We are in the process of going to a new EMR. Conduent has been working diligently on integration....

Oct 2020
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Manager

Relationship

Things have improved as time has gone on. The general support has been good. Some of our issues were...

Aug 2020
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Manager

Interfacing and Integration

I will rate the product low in terms of integration until Conduent updates the report logic.

Aug 2020
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Manager

Functionality and Upgrades

Conduent has been very slow with Midas+ DataVision, and I am not happy about that. Part of the issue...

Aug 2020
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Manager

Relationship

Promises related to Midas+ DataVision are not always kept. We have run into problems with Conduent's...

Aug 2020
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Manager

Implementation and Training

Conduent has a lot of really great online training. Our initial training was a long time ago. There...

Aug 2020
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Manager

Relationship

I would rate Conduent well for supporting us during COVID-19. They stood up a clearinghouse of...

Aug 2020
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Manager

Functionality and Upgrades

We used to have a lot of trouble with the specs aligning in a timely way. I haven't seen any trouble...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The product is actually pretty easy for the users. The reporting is there. Conduent's product is far...

Aug 2020
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Manager

Technology

There hasn't been a lot of new things from Conduent. The need to develop new technology almost...

Aug 2020
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Manager

Future Outlook

The company has had many owners, and Conduent has been the best one so far. They have leaders who...

Aug 2020
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Manager

Service and Support

Conduent's website is pretty good. We can find quite a bit online, and we can readily do...

Aug 2020
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Manager

Relationship

Conduent's executive involvement is really good. The executives are really present and have...

Aug 2020
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Manager

Future Outlook

We are terminating our contract with Conduent. We are going to go live with another vendor's...

Jun 2020
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Manager

Functionality and Upgrades

The vendor needs to improve on some things. The software doesn't look like it is from this century....

Jun 2020
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Manager

Other Observations & Comments

As far as COVID-19 goes, Conduent is doing some things. But I don’t know whether we will leverage...

Jun 2020
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Manager

Other Observations & Comments

Midas+ DataVision is not easily replicated in terms of the robustness of the population-specific...

Jun 2020
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Manager

Functionality and Upgrades

We have been using the system for many years, and Conduent still has not updated the GUI. A lot of...

Jun 2020
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Manager

Implementation and Training

We have leveraged Conduent's online training, but I have very little need for training. Overall, I...

Jun 2020
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Manager

Future Outlook

I predict that I will be very satisfied with Midas+ DataVision a year from now because of some...

Jun 2020
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Manager

Functionality and Upgrades

Ease of use is very subjective, but understanding the expenses, capabilities, and leveraging...

Jun 2020
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Manager

Functionality and Upgrades

Midas+ Care Management has the agility and flexibility to quickly write reports and different...

Jun 2020
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Manager

ROI / Cost (care and feeding)

In the past, the vendor didn’t charge for every little thing, but now they are doing that. I think...

Jun 2020
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Manager

Service and Support

Sometimes it takes a bit of time for Conduent to respond to tickets, and sometimes the staff members...

Jun 2020
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Manager

Future Outlook

Midas+ Care Management is not integrated with the EMR for risk and patient experience, and that is...

Jun 2020
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Manager

Future Outlook

Conduent has not invested in the product's development in the past couple of years. They are...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I want to stress that a lot of organizations don’t get their money’s worth or really get the power...

Jun 2020
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Director

Service and Support

I believe Midas+ Statit PPR is part of our long-term plans. Buying the product again would be a...

Jun 2020
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Director

Service and Support

For the most part, our end users seem to like the system. The technology is very similar to the way...

Jun 2020
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Director

Service and Support

The vendor’s ongoing support seems to have decreased. When we call them, we get a support analyst,...

Jun 2020
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Director

ROI / Cost (care and feeding)

The system is not that expensive for what it is. The vendor did charge us, and they wouldn't help us...

Jun 2020
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Director

Technology

Overall, Conduent is a bit behind the times in terms of technology. Some of the items that they...

Jun 2020
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Director

Service and Support

The vendor is very strong handed in terms of database administrator support. We have our own...

Jun 2020
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Director

Functionality and Upgrades

We get stats and metrics from the vendor. We can actively create quality metrics, so I feel like...

Jun 2020
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Manager

Service and Support

The support is outstanding. Typically, our problems are resolved in one day. I give kudos to...

May 2020
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Manager

Functionality and Upgrades

We are waiting for the latest and greatest version of the product, and the roadblocks aren't just in...

May 2020
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Manager

ROI / Cost (care and feeding)

It is nice to have one system take care of all the things we need instead of having to buy five or...

May 2020
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Manager

Interfacing and Integration

I would like to see whether the vendor comes out with a quicker release for the Comparative...

May 2020
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Manager

Functionality and Upgrades

With one of our upgrades, the process wasn’t very well communicated. We didn’t have a test area to...

May 2020
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Manager

Service and Support

The product is really good and works really well. But there are just so many little bug fixes that...

May 2020
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Manager

Functionality and Upgrades

The vendor keeps their promises, but they aren’t always super committed to the time frame. Things...

May 2020
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Manager

Other Observations & Comments

The overall training from the vendor is great but not perfect because they aren’t coming to our...

May 2020
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Director

Other Observations & Comments

I would not buy the product if starting over again today. I have used other quality case management...

Apr 2020
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Director

Functionality and Upgrades

Physician profiling could be a little stronger in terms of getting the individual physician data and...

Apr 2020
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Director

ROI / Cost (care and feeding)

Conduent does nickel-and-dime. They charge a lot for training, which is annual and usually offered...

Apr 2020
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Director

Service and Support

Conduent’s support team is very good, but there is no real executive involvement.

Apr 2020
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Director

Technology

I would like to see more availability for online tutorials. And I would like things to be up to...

Apr 2020
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Director

Functionality and Upgrades

The product is functioning the way it was designed. It gives daily feeds, and I like that it has a...

Apr 2020
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Director

Functionality and Upgrades

It would be nice to be able to fax patients’ care management programs to a third-party payer so that...

Apr 2020
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Director

Functionality and Upgrades

This product is not as slick as a lot of Windows-based tools out there. It is a little cumbersome....

Apr 2020
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Director

Functionality and Upgrades

We like the national comparisons we get when we go into the data vision, and we use that in...

Apr 2020
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Director

Functionality and Upgrades

What makes Midas+ Statit PPR attractive to me is that it is very easy to stream data from Midas+...

Mar 2020
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Director

Functionality and Upgrades

My overall experience with Conduent is excellent. The system is very useful. We use the data for...

Mar 2020
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Director

ROI / Cost (care and feeding)

The pricing isn’t too bad. Conduent is reasonable. They charge for anything outside of the scope of...

Mar 2020
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Director

Future Outlook

In terms of the data stream, Conduent Midas+ Statit piMD makes it a lot easier to report and drill...

Mar 2020
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Director

Functionality and Upgrades

This is not a system to be used by a typical nurse or physician. It would be easier for them if...

Mar 2020
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Director

Functionality and Upgrades

Midas+ Care Management has the flexibility to bring in a lot of data from our source systems. In...

Mar 2020
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Director

Relationship

Right now, I need more communication from the executives at Conduent. A couple of years ago, we had...

Mar 2020
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