Midas Healthcare Analytics Solutions Comments

 
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Manager

Relationship

Things have improved as time has gone on. The general support has been good. Some of our issues were...

Aug 2020
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Manager

Interfacing and Integration

I will rate the product low in terms of integration until Conduent updates the report logic.

Aug 2020
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Manager

Functionality and Upgrades

Conduent has been very slow with Midas+ DataVision, and I am not happy about that. Part of the issue...

Aug 2020
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Manager

Relationship

Promises related to Midas+ DataVision are not always kept. We have run into problems with Conduent's...

Aug 2020
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Manager

Implementation and Training

Conduent has a lot of really great online training. Our initial training was a long time ago. There...

Aug 2020
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Manager

Relationship

I would rate Conduent well for supporting us during COVID-19. They stood up a clearinghouse of...

Aug 2020
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Manager

Functionality and Upgrades

We used to have a lot of trouble with the specs aligning in a timely way. I haven't seen any trouble...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The product is actually pretty easy for the users. The reporting is there. Conduent's product is far...

Aug 2020
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Manager

Technology

There hasn't been a lot of new things from Conduent. The need to develop new technology almost...

Aug 2020
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Manager

Future Outlook

The company has had many owners, and Conduent has been the best one so far. They have leaders who...

Aug 2020
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Manager

Service and Support

Conduent's website is pretty good. We can find quite a bit online, and we can readily do...

Aug 2020
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Manager

Relationship

Conduent's executive involvement is really good. The executives are really present and have...

Aug 2020
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Manager

Future Outlook

We are terminating our contract with Conduent. We are going to go live with another vendor's...

Jun 2020
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Manager

Functionality and Upgrades

The vendor needs to improve on some things. The software doesn't look like it is from this century....

Jun 2020
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Manager

Other Observations & Comments

As far as COVID-19 goes, Conduent is doing some things. But I don’t know whether we will leverage...

Jun 2020
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Manager

Other Observations & Comments

Midas+ DataVision is not easily replicated in terms of the robustness of the population-specific...

Jun 2020
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Manager

Functionality and Upgrades

We have been using the system for many years, and Conduent still has not updated the GUI. A lot of...

Jun 2020
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Manager

Implementation and Training

We have leveraged Conduent's online training, but I have very little need for training. Overall, I...

Jun 2020
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Manager

Future Outlook

I predict that I will be very satisfied with Midas+ DataVision a year from now because of some...

Jun 2020
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Manager

Functionality and Upgrades

Ease of use is very subjective, but understanding the expenses, capabilities, and leveraging...

Jun 2020
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Manager

Functionality and Upgrades

Midas+ Care Management has the agility and flexibility to quickly write reports and different...

Jun 2020
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Manager

ROI / Cost (care and feeding)

In the past, the vendor didn’t charge for every little thing, but now they are doing that. I think...

Jun 2020
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Manager

Service and Support

Sometimes it takes a bit of time for Conduent to respond to tickets, and sometimes the staff members...

Jun 2020
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Manager

Future Outlook

Midas+ Care Management is not integrated with the EMR for risk and patient experience, and that is...

Jun 2020
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Manager

Future Outlook

Conduent has not invested in the product's development in the past couple of years. They are...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I want to stress that a lot of organizations don’t get their money’s worth or really get the power...

Jun 2020
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Director

Service and Support

I believe Midas+ Statit PPR is part of our long-term plans. Buying the product again would be a...

Jun 2020
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Director

Service and Support

For the most part, our end users seem to like the system. The technology is very similar to the way...

Jun 2020
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Director

Service and Support

The vendor’s ongoing support seems to have decreased. When we call them, we get a support analyst,...

Jun 2020
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Director

ROI / Cost (care and feeding)

The system is not that expensive for what it is. The vendor did charge us, and they wouldn't help us...

Jun 2020
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Director

Technology

Overall, Conduent is a bit behind the times in terms of technology. Some of the items that they...

Jun 2020
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Director

Service and Support

The vendor is very strong handed in terms of database administrator support. We have our own...

Jun 2020
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Director

Functionality and Upgrades

We get stats and metrics from the vendor. We can actively create quality metrics, so I feel like...

Jun 2020
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Manager

Service and Support

The support is outstanding. Typically, our problems are resolved in one day. I give kudos to...

May 2020
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Manager

Functionality and Upgrades

We are waiting for the latest and greatest version of the product, and the roadblocks aren't just in...

May 2020
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Manager

ROI / Cost (care and feeding)

It is nice to have one system take care of all the things we need instead of having to buy five or...

May 2020
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Manager

Interfacing and Integration

I would like to see whether the vendor comes out with a quicker release for the Comparative...

May 2020
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Manager

Functionality and Upgrades

With one of our upgrades, the process wasn’t very well communicated. We didn’t have a test area to...

May 2020
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Manager

Service and Support

The product is really good and works really well. But there are just so many little bug fixes that...

May 2020
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Manager

Functionality and Upgrades

The vendor keeps their promises, but they aren’t always super committed to the time frame. Things...

May 2020
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Manager

Other Observations & Comments

The overall training from the vendor is great but not perfect because they aren’t coming to our...

May 2020
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Director

Other Observations & Comments

I would not buy the product if starting over again today. I have used other quality case management...

Apr 2020
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Director

Functionality and Upgrades

Physician profiling could be a little stronger in terms of getting the individual physician data and...

Apr 2020
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Director

ROI / Cost (care and feeding)

Conduent does nickel-and-dime. They charge a lot for training, which is annual and usually offered...

Apr 2020
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Director

Service and Support

Conduent’s support team is very good, but there is no real executive involvement.

Apr 2020
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Director

Technology

I would like to see more availability for online tutorials. And I would like things to be up to...

Apr 2020
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Director

Functionality and Upgrades

The product is functioning the way it was designed. It gives daily feeds, and I like that it has a...

Apr 2020
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Director

Functionality and Upgrades

It would be nice to be able to fax patients’ care management programs to a third-party payer so that...

Apr 2020
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Director

Functionality and Upgrades

This product is not as slick as a lot of Windows-based tools out there. It is a little cumbersome....

Apr 2020
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Director

Functionality and Upgrades

We like the national comparisons we get when we go into the data vision, and we use that in...

Apr 2020
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Director

Functionality and Upgrades

What makes Midas+ Statit PPR attractive to me is that it is very easy to stream data from Midas+...

Mar 2020
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Director

Functionality and Upgrades

My overall experience with Conduent is excellent. The system is very useful. We use the data for...

Mar 2020
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Director

ROI / Cost (care and feeding)

The pricing isn’t too bad. Conduent is reasonable. They charge for anything outside of the scope of...

Mar 2020
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Director

Future Outlook

In terms of the data stream, Conduent Midas+ Statit piMD makes it a lot easier to report and drill...

Mar 2020
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Director

Functionality and Upgrades

This is not a system to be used by a typical nurse or physician. It would be easier for them if...

Mar 2020
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Director

Functionality and Upgrades

Midas+ Care Management has the flexibility to bring in a lot of data from our source systems. In...

Mar 2020
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Director

Relationship

Right now, I need more communication from the executives at Conduent. A couple of years ago, we had...

Mar 2020
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Director

ROI / Cost (care and feeding)

Conduent avoids nickel-and-diming us. Most of the time when we submit support logs, whenever we need...

Mar 2020
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Director

Technology

If we could make the system a lot easier for users to access and use, that would be great. It would...

Mar 2020
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Director

Functionality and Upgrades

The software maintains the metrics whether they are CMS metrics, The Joint Commission metrics, or...

Mar 2020
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Manager

Sales and Contracting

The vendor often charges for things that should be covered under our service agreement. I wouldn’t...

Mar 2020
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Manager

Service and Support

We upgraded a couple of years ago, and there was an incident where we didn’t have any support after...

Mar 2020
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Manager

Functionality and Upgrades

The solution works well for us. It is a functional database that is easy to report out of, and it is...

Mar 2020
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Manager

Functionality and Upgrades

Our end users have such varying skill levels. Some of our users don’t feel that the application is intuitive....

Mar 2020
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Manager

Other Observations & Comments

We haven’t had anything new from the vendor. We have had the same system for several years. I...

Mar 2020
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Manager

Service and Support

The support has been very good lately, but we have had trouble in the past. We had some issues with...

Mar 2020
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Manager

Relationship

The executive that we deal with the most has been wonderful. We have a pretty good working...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The maintenance fees don’t come out of my budget, so I feel like we are getting our money’s worth. I...

Mar 2020
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Manager

Lessons Learned

The system can drive tangible outcomes. It supports our goals for quality, and it is the only...

Mar 2020
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Manager

Other Observations & Comments

I am very satisfied with the product. I think there is room for improvement though. My satisfaction...

Mar 2020
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Director

Relationship

When there have been unmet promises, Conduent has owned up to them, come on-site, faced us, and...

Mar 2020
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Director

Technology

The clean look and visual appearance of Midas+ DataVision are very outdated, and customizations for...

Mar 2020
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Director

Functionality and Upgrades

There is a lack of customization in Midas+ DataVision. A lot of that was promised in the newest...

Mar 2020
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Director

Relationship

We are always the ones reaching out to Conduent, and we have to reach out multiple times before we...

Mar 2020
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Director

Functionality and Upgrades

There is some consistency between the upgrades to Midas+ DataVision; they don't look or feel...

Mar 2020
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Manager

Lessons Learned

If I were starting over again, I would do a search and look at other vendors. I would not buy the...

Mar 2020
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Manager

Service and Support

The vendor's support is lacking. Every support person has his or her own process that he or she has...

Mar 2020
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Manager

Interfacing and Integration

Our biggest problem is when we have to have the system interface with our third-party vendor's...

Mar 2020
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Manager

Implementation and Training

We have to really search the training material ourselves. The vendor has trainings, like webinars,...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The vendor has new technology; we have just not taken them up on it. Everything comes at a cost.

Mar 2020
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Manager

Relationship

There isn't any executive involvement. We have been with the vendor for several years now, and they...

Mar 2020
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Manager

Functionality and Upgrades

The solution does a good job of giving us the measures and getting those measures submitted, and...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I don't think we use the system to its full potential, and because of that, I think the system is a...

Mar 2020
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Manager

Service and Support

Once the system is up and running, it is fine. But it takes effort to get the system running and to...

Mar 2020
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Manager

Service and Support

Depending on what changes CMS comes out with, my plan is to probably look at a different vendor next...

Mar 2020
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Analyst/Coordinator

Relationship

Conduent's service has deteriorated with knowledgeable staff leaving. Conduent has not kept up with...

Feb 2020
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Analyst/Coordinator

Technology

The technology in this system is behind. Conduent has not kept up.

Feb 2020
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Manager

ROI / Cost (care and feeding)

For the most part, Conduent avoids charging for every little thing.

Feb 2020
 Helpful