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Analyst/Coordinator

If our end users want to enter a risk or safety event in Midas Safety and Risk Solutions, they use...

Mar 2021
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Analyst/Coordinator

Historically, we have struggled with Conduent's customer service, but over the last few years, we...

Mar 2021
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Analyst/Coordinator

We use the product's reports for our administrative dashboard, and they provide useful, actionable...

Mar 2021
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Analyst/Coordinator

There is a wealth of reports in the product. Our end users sometimes have difficulty determining...

Mar 2021
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Analyst/Coordinator

Conduent is trying to avoid charging for every little thing. We are seeing a trend where they are...

Mar 2021
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Analyst/Coordinator

The vendor has some new and exciting things on the horizon for the solution. I like the ability to...

Mar 2021
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Analyst/Coordinator

Midas+ Care Management has so much data. I love the reporting system because we can build custom...

Mar 2021
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Analyst/Coordinator

Our users don’t really like the look and feel of Midas+ Care Management. It looks antiquated. But...

Mar 2021
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Analyst/Coordinator

Over the last couple of years, we have seen improvement with Midas+ Care Management. I am not sure...

Mar 2021
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Analyst/Coordinator

We are in the middle of adding some new facilities to our health system, and we have great teams on...

Mar 2021
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Analyst/Coordinator

There are two sides to Midas+ Statit PPR. One side is for the physician profile and review, and the...

Mar 2021
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Analyst/Coordinator

I like Midas+ Statit PPR's dashboard with the red, yellow, and green colors so that we can see how...

Mar 2021
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Manager

I like that the product makes it easy for me to get my job done. That is very nice. Over the years,...

Feb 2021
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Manager

One thing that trips up users is that when they log in, the screen is gray. Users freak out and...

Feb 2021
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Manager

We have had issues with the vendor's service in the past. There is some ongoing frustration with...

Feb 2021
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Analyst/Coordinator

Conduent is still one of the people in the mix competing. There are some strong proponents for...

Feb 2021
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Analyst/Coordinator

We were concerned about the change in service, and we felt like the product wasn’t performing as...

Feb 2021
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Analyst/Coordinator

There were background issues. There were issues that had been around for years and years that still...

Feb 2021
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Analyst/Coordinator

The people that are just entering the data have issues too. But the issues they have are more to do...

Feb 2021
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Analyst/Coordinator

The people that are there now servicing the product are not as familiar as they need to be with what...

Feb 2021
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Analyst/Coordinator

When we switched over the interface to Epic, that was sort of the beginning of the end. The whole...

Feb 2021
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Analyst/Coordinator

Avoiding charging for every little thing is one of the things that Conduent is very good at. They...

Feb 2021
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Manager

I wouldn't consider the vendor's charges reasonable. The vendor has a lot of things that they do...

Feb 2021
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Manager

I would like the solution to be a little bit more web enabled. When we are pulling data and reports,...

Feb 2021
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Manager

Conduent will provide more regional training, but that might cost a little because we would have to...

Feb 2021
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Manager

The vendor is good with driving tangible outcomes. They have technical people.

Feb 2021
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Director

The Midas+ Care Management system is what I call the core system. That is where all the patients'...

Feb 2021
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Director

I really like Midas+ Care Management's flexibility. In the IT technology world, we don't really like...

Feb 2021
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Director

I think we have the option of using Crystal Reports in Midas+ Care Management. Crystal Reports are...

Feb 2021
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Director

I would purchase Midas+ DataVision again. There is no doubt about that. For the most part, Conduent...

Feb 2021
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Director

Conduent does a really good job with training. The ongoing support is phenomenal. I have frequent...

Feb 2021
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Director

Midas+ DataVision definitely meets our needs. There is not new technology there because Midas+...

Feb 2021
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Director

Years ago, using the Midas+ Care Management data, we would have to build the population data sets,...

Feb 2021
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Director

Conduent might have opportunities to build the system for more of our outpatient population. Right...

Feb 2021
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Director

Conduent could improve their customer service. When we put in a service call or have a question...

Jan 2021
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Director

We use Midas+ DataVision for all of our quality metrics. I like having the ability to do the control...

Jan 2021
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Director

Conduent did not have any specific COVID-19 functionality for Midas+ DataVision until we were...

Jan 2021
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Director

We continue to see other vendors that have solutions that cause us to maybe want to move off Midas+...

Jan 2021
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Director

We are not confident that we are getting our money’s worth with Midas+ DataVision from a cost...

Jan 2021
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Analyst/Coordinator

Midas+ Care Management’s interface is outdated and very archaic. The user interface and user...

Nov 2020
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Analyst/Coordinator

The vendor is missing out on proper expectation setting and customer service. The vendor’s...

Nov 2020
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Analyst/Coordinator

The vendor provides resources that we can go to, but they are hard to get to. The vendor is always...

Nov 2020
(0)
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Analyst/Coordinator

The solution is not intuitive. The vendor claims to be on par with a lot of their competition, but...

Nov 2020
(0)
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Analyst/Coordinator

The vendor’s quality of service isn’t very good. With other vendors, we can say something, and they...

Nov 2020
(0)
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Analyst/Coordinator

We pay way too much for the headaches we get. I am very unlikely to recommend the vendor to a peer.

Nov 2020
(0)
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Analyst/Coordinator

The vendor keeps telling us that they have a new strategy and new senior leadership. I feel like...

Nov 2020
(0)
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Analyst/Coordinator

We usually hear back from the vendor on issues within 15 to 30 minutes. Conduent gets back to us...

Oct 2020
(0)
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Analyst/Coordinator

I would recommend Conduent to others. The system's reporting is great, and it is easy to build...

Oct 2020
(0)
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Analyst/Coordinator

The vendor is still trying to get some of the kinks worked out because the system was with Midas+...

Oct 2020
(0)
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Analyst/Coordinator

Overall, I am very satisfied. I am in the system every day for hours, so for me, the system is...

Oct 2020
(0)
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Director

One of our campuses is all in on Pyxis™ MedStation™ ES right now. We saw that the vendor was...

Oct 2020
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Director

We heard some complaints from the staff on the capabilities of what they were able to do in the...

Oct 2020
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Director

The system did what we needed it to do, and it was pretty affordable. I would have bought the system...

Oct 2020
(0)
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Analyst/Coordinator

The Statit platform is part of our long-term plans. In fact, we are contemplating moving to the...

Oct 2020
(0)
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Analyst/Coordinator

Conduent isn't proactive about reaching out to me for particular things, such as health check-ups. I...

Oct 2020
(0)
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Analyst/Coordinator

As far as interoperability goes, it comes our way. We get interfaces from our other systems with the...

Oct 2020
(0)
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Analyst/Coordinator

Midas+ Care Management is really geeky; it isn't intuitive to use. It is hard to plug and play with...

Oct 2020
(0)
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Analyst/Coordinator

The vendor is constantly making improvements with Midas+ Care Management. They were very good about...

Oct 2020
(0)
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Analyst/Coordinator

Conduent keeps all of their promises. I would give the system a fairly high score for its ability to...

Oct 2020
(0)
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Analyst/Coordinator

Our next major upgrade will be the first that we have done since Conduent took over the product....

Oct 2020
(0)
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Manager

The system is used for concurrent reviews and research planning. It also has quality modules that...

Oct 2020
(0)
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Manager

The system has been acquired by a few different companies. Conduent isn’t as good as they once were...

Oct 2020
(0)
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Manager

Conduent has been very good to work with throughout the COVID-19 crisis. The vendor offered a couple...

Oct 2020
(0)
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Manager

We are in the process of going to a new EMR. Conduent has been working diligently on integration....

Oct 2020
(0)
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Manager

Things have improved as time has gone on. The general support has been good. Some of our issues were...

Aug 2020
(0)
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Manager

I will rate the product low in terms of integration until Conduent updates the report logic.

Aug 2020
(0)
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Manager

Conduent has been very slow with Midas+ DataVision, and I am not happy about that. Part of the issue...

Aug 2020
(0)
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Manager

Promises related to Midas+ DataVision are not always kept. We have run into problems with Conduent's...

Aug 2020
(0)
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Manager

Conduent has a lot of really great online training. Our initial training was a long time ago. There...

Aug 2020
(0)
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Manager

I would rate Conduent well for supporting us during COVID-19. They stood up a clearinghouse of...

Aug 2020
(0)
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Manager

We used to have a lot of trouble with the specs aligning in a timely way. I haven't seen any trouble...

Aug 2020
(0)
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Manager

The product is actually pretty easy for the users. The reporting is there. Conduent's product is far...

Aug 2020
(0)
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Manager

There hasn't been a lot of new things from Conduent. The need to develop new technology almost...

Aug 2020
(0)
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Manager

The company has had many owners, and Conduent has been the best one so far. They have leaders who...

Aug 2020
(0)
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Manager

Conduent's website is pretty good. We can find quite a bit online, and we can readily do...

Aug 2020
(0)
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Manager

Conduent's executive involvement is really good. The executives are really present and have...

Aug 2020
(0)
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Manager

We are terminating our contract with Conduent. We are going to go live with another vendor's...

Jun 2020
(0)
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Manager

The vendor needs to improve on some things. The software doesn't look like it is from this century....

Jun 2020
(0)
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Manager

As far as COVID-19 goes, Conduent is doing some things. But I don’t know whether we will leverage...

Jun 2020
(0)
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Manager

Midas+ DataVision is not easily replicated in terms of the robustness of the population-specific...

Jun 2020
(0)
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Manager

We have been using the system for many years, and Conduent still has not updated the GUI. A lot of...

Jun 2020
(0)
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Manager

We have leveraged Conduent's online training, but I have very little need for training. Overall, I...

Jun 2020
(0)
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Manager

I predict that I will be very satisfied with Midas+ DataVision a year from now because of some...

Jun 2020
(0)
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Manager

Ease of use is very subjective, but understanding the expenses, capabilities, and leveraging...

Jun 2020
(0)
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Manager

Midas+ Care Management has the agility and flexibility to quickly write reports and different...

Jun 2020
(0)
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Manager

In the past, the vendor didn’t charge for every little thing, but now they are doing that. I think...

Jun 2020
(0)
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Manager

Sometimes it takes a bit of time for Conduent to respond to tickets, and sometimes the staff members...

Jun 2020
(0)
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Manager

Midas+ Care Management is not integrated with the EMR for risk and patient experience, and that is...

Jun 2020
(0)
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Manager

Conduent has not invested in the product's development in the past couple of years. They are...

Jun 2020
(0)
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Manager

I want to stress that a lot of organizations don’t get their money’s worth or really get the power...

Jun 2020
(0)
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Director

I believe Midas+ Statit PPR is part of our long-term plans. Buying the product again would be a...

Jun 2020
(0)
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Director

For the most part, our end users seem to like the system. The technology is very similar to the way...

Jun 2020
(0)
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Director

The vendor’s ongoing support seems to have decreased. When we call them, we get a support analyst,...

Jun 2020
(0)
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Director

The system is not that expensive for what it is. The vendor did charge us, and they wouldn't help us...

Jun 2020
(0)
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Director

Overall, Conduent is a bit behind the times in terms of technology. Some of the items that they...

Jun 2020
(0)
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Director

The vendor is very strong handed in terms of database administrator support. We have our own...

Jun 2020
(0)
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Director

We get stats and metrics from the vendor. We can actively create quality metrics, so I feel like...

Jun 2020
(0)
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Manager

The support is outstanding. Typically, our problems are resolved in one day. I give kudos to...

May 2020
(0)
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Manager

We are waiting for the latest and greatest version of the product, and the roadblocks aren't just in...

May 2020
(0)
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Manager

It is nice to have one system take care of all the things we need instead of having to buy five or...

May 2020
(0)
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Manager

I would like to see whether the vendor comes out with a quicker release for the Comparative...

May 2020
(0)
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Manager

With one of our upgrades, the process wasn’t very well communicated. We didn’t have a test area to...

May 2020
(0)
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Manager

The product is really good and works really well. But there are just so many little bug fixes that...

May 2020
(0)
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Manager

The vendor keeps their promises, but they aren’t always super committed to the time frame. Things...

May 2020
(0)
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Manager

The overall training from the vendor is great but not perfect because they aren’t coming to our...

May 2020
(0)
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Director

I would not buy the product if starting over again today. I have used other quality case management...

Apr 2020
(0)
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Director

Physician profiling could be a little stronger in terms of getting the individual physician data and...

Apr 2020
(0)
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Director

Conduent does nickel-and-dime. They charge a lot for training, which is annual and usually offered...

Apr 2020
(0)
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Director

Conduent’s support team is very good, but there is no real executive involvement.

Apr 2020
(0)
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Director

I would like to see more availability for online tutorials. And I would like things to be up to...

Apr 2020
(0)
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Director

The product is functioning the way it was designed. It gives daily feeds, and I like that it has a...

Apr 2020
(0)
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Director

It would be nice to be able to fax patients’ care management programs to a third-party payer so that...

Apr 2020
(0)
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Director

This product is not as slick as a lot of Windows-based tools out there. It is a little cumbersome....

Apr 2020
(0)
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Director

We like the national comparisons we get when we go into the data vision, and we use that in...

Apr 2020
(0)
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Director

What makes Midas+ Statit PPR attractive to me is that it is very easy to stream data from Midas+...

Mar 2020
(0)
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Director

My overall experience with Conduent is excellent. The system is very useful. We use the data for...

Mar 2020
(0)
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Director

The pricing isn’t too bad. Conduent is reasonable. They charge for anything outside of the scope of...

Mar 2020
(0)
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Director

In terms of the data stream, Conduent Midas+ Statit piMD makes it a lot easier to report and drill...

Mar 2020
(0)
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Director

This is not a system to be used by a typical nurse or physician. It would be easier for them if...

Mar 2020
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Director

Midas+ Care Management has the flexibility to bring in a lot of data from our source systems. In...

Mar 2020
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Director

Right now, I need more communication from the executives at Conduent. A couple of years ago, we had...

Mar 2020
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Director

Conduent avoids nickel-and-diming us. Most of the time when we submit support logs, whenever we need...

Mar 2020
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Director

If we could make the system a lot easier for users to access and use, that would be great. It would...

Mar 2020
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Director

The software maintains the metrics whether they are CMS metrics, The Joint Commission metrics, or...

Mar 2020
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Manager

The vendor often charges for things that should be covered under our service agreement. I wouldn’t...

Mar 2020
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Manager

We upgraded a couple of years ago, and there was an incident where we didn’t have any support after...

Mar 2020
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Manager

The solution works well for us. It is a functional database that is easy to report out of, and it is...

Mar 2020
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Manager

Our end users have such varying skill levels. Some of our users don’t feel that the application is intuitive....

Mar 2020
(0)
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Manager

We haven’t had anything new from the vendor. We have had the same system for several years. I...

Mar 2020
(0)
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Manager

The support has been very good lately, but we have had trouble in the past. We had some issues with...

Mar 2020
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Manager

The executive that we deal with the most has been wonderful. We have a pretty good working...

Mar 2020
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Manager

The maintenance fees don’t come out of my budget, so I feel like we are getting our money’s worth. I...

Mar 2020
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Manager

The system can drive tangible outcomes. It supports our goals for quality, and it is the only...

Mar 2020
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Manager

I am very satisfied with the product. I think there is room for improvement though. My satisfaction...

Mar 2020
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Director

When there have been unmet promises, Conduent has owned up to them, come on-site, faced us, and...

Mar 2020
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Director

The clean look and visual appearance of Midas+ DataVision are very outdated, and customizations for...

Mar 2020
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Director

There is a lack of customization in Midas+ DataVision. A lot of that was promised in the newest...

Mar 2020
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Director

We are always the ones reaching out to Conduent, and we have to reach out multiple times before we...

Mar 2020
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Director

There is some consistency between the upgrades to Midas+ DataVision; they don't look or feel...

Mar 2020
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