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Midas Healthcare Analytics Solutions Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
We have our entire business built out in the solution, and that is one thing we like about the...
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Director
Conduent's strength is that we can really build the backbone of our quality management platform....
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Director
I expect the vendor is competing for tech-savvy workers like everyone else, and that has caused some...
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Director
We have had a lot of issues with the upgrade. I feel like there wasn't the same amount of vendor...
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Director
One of the things I like about Conduent is that each client is assigned a service delivery manager,...
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Director
We had a really rocky last upgrade, but all the other ones have been great. Quality of training...
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Manager
I don't find the system to be very helpful. The search functions are difficult. The system is older,...
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Manager
With help from the vendor, we set up a new process in the system very quickly.
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Analyst/Coordinator
The system isn't bad, but it isn't competitive with other systems out there. Based on videos on...
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Analyst/Coordinator
The ease of use isn't horrible. Once we know what to do, the system is easy to use.
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Analyst/Coordinator
In the future, I could see my satisfaction with the system either staying the same or going a bit...
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Analyst/Coordinator
If our end users want to enter a risk or safety event in Midas Safety and Risk Solutions, they use...
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Analyst/Coordinator
Historically, we have struggled with Conduent's customer service, but over the last few years, we...
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Analyst/Coordinator
We use the product's reports for our administrative dashboard, and they provide useful, actionable...
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Analyst/Coordinator
There is a wealth of reports in the product. Our end users sometimes have difficulty determining...
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Analyst/Coordinator
Conduent is trying to avoid charging for every little thing. We are seeing a trend where they are...
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Analyst/Coordinator
The vendor has some new and exciting things on the horizon for the solution. I like the ability to...
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Analyst/Coordinator
Midas+ Care Management has so much data. I love the reporting system because we can build custom...
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Analyst/Coordinator
Our users don’t really like the look and feel of Midas+ Care Management. It looks antiquated. But...
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Analyst/Coordinator
Over the last couple of years, we have seen improvement with Midas+ Care Management. I am not sure...
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Analyst/Coordinator
We are in the middle of adding some new facilities to our health system, and we have great teams on...
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Analyst/Coordinator
There are two sides to Midas+ Statit PPR. One side is for the physician profile and review, and the...
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Analyst/Coordinator
I like Midas+ Statit PPR's dashboard with the red, yellow, and green colors so that we can see how...
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Manager
I like that the product makes it easy for me to get my job done. That is very nice. Over the years,...
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Manager
One thing that trips up users is that when they log in, the screen is gray. Users freak out and...
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Manager
We have had issues with the vendor's service in the past. There is some ongoing frustration with...
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Analyst/Coordinator
Conduent is still one of the people in the mix competing. There are some strong proponents for...
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Analyst/Coordinator
We were concerned about the change in service, and we felt like the product wasn’t performing as...
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Analyst/Coordinator
There were background issues. There were issues that had been around for years and years that still...
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Analyst/Coordinator
The people that are just entering the data have issues too. But the issues they have are more to do...
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Analyst/Coordinator
The people that are there now servicing the product are not as familiar as they need to be with what...
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Analyst/Coordinator
When we switched over the interface to Epic, that was sort of the beginning of the end. The whole...
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Analyst/Coordinator
Avoiding charging for every little thing is one of the things that Conduent is very good at. They...
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Manager
I wouldn't consider the vendor's charges reasonable. The vendor has a lot of things that they do...
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Manager
I would like the solution to be a little bit more web enabled. When we are pulling data and reports,...
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Manager
Conduent will provide more regional training, but that might cost a little because we would have to...
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Manager
The vendor is good with driving tangible outcomes. They have technical people.
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Director
The Midas+ Care Management system is what I call the core system. That is where all the patients'...
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Director
I really like Midas+ Care Management's flexibility. In the IT technology world, we don't really like...
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Director
I think we have the option of using Crystal Reports in Midas+ Care Management. Crystal Reports are...
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Director
I would purchase Midas+ DataVision again. There is no doubt about that. For the most part, Conduent...
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Director
Conduent does a really good job with training. The ongoing support is phenomenal. I have frequent...
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Director
Midas+ DataVision definitely meets our needs. There is not new technology there because Midas+...
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Director
Years ago, using the Midas+ Care Management data, we would have to build the population data sets,...
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Director
Conduent might have opportunities to build the system for more of our outpatient population. Right...
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Director
Conduent could improve their customer service. When we put in a service call or have a question...
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Director
We use Midas+ DataVision for all of our quality metrics. I like having the ability to do the control...
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Director
Conduent did not have any specific COVID-19 functionality for Midas+ DataVision until we were...
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Director
We continue to see other vendors that have solutions that cause us to maybe want to move off Midas+...
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Director
We are not confident that we are getting our money’s worth with Midas+ DataVision from a cost...
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Analyst/Coordinator
Midas+ Care Management’s interface is outdated and very archaic. The user interface and user...
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Analyst/Coordinator
The vendor is missing out on proper expectation setting and customer service. The vendor’s...
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Analyst/Coordinator
The vendor provides resources that we can go to, but they are hard to get to. The vendor is always...
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Analyst/Coordinator
The solution is not intuitive. The vendor claims to be on par with a lot of their competition, but...
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Analyst/Coordinator
The vendor’s quality of service isn’t very good. With other vendors, we can say something, and they...
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Analyst/Coordinator
We pay way too much for the headaches we get. I am very unlikely to recommend the vendor to a peer.
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Analyst/Coordinator
The vendor keeps telling us that they have a new strategy and new senior leadership. I feel like...
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Analyst/Coordinator
We usually hear back from the vendor on issues within 15 to 30 minutes. Conduent gets back to us...
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Analyst/Coordinator
I would recommend Conduent to others. The system's reporting is great, and it is easy to build...
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Analyst/Coordinator
The vendor is still trying to get some of the kinks worked out because the system was with Midas+...
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Analyst/Coordinator
Overall, I am very satisfied. I am in the system every day for hours, so for me, the system is...
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Director
One of our campuses is all in on Pyxis™ MedStation™ ES right now. We saw that the vendor was...
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Director
We heard some complaints from the staff on the capabilities of what they were able to do in the...
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Director
The system did what we needed it to do, and it was pretty affordable. I would have bought the system...
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Analyst/Coordinator
The Statit platform is part of our long-term plans. In fact, we are contemplating moving to the...
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Analyst/Coordinator
Conduent isn't proactive about reaching out to me for particular things, such as health check-ups. I...
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Analyst/Coordinator
As far as interoperability goes, it comes our way. We get interfaces from our other systems with the...
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Analyst/Coordinator
Midas+ Care Management is really geeky; it isn't intuitive to use. It is hard to plug and play with...
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Analyst/Coordinator
The vendor is constantly making improvements with Midas+ Care Management. They were very good about...
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Analyst/Coordinator
Conduent keeps all of their promises. I would give the system a fairly high score for its ability to...
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Analyst/Coordinator
Our next major upgrade will be the first that we have done since Conduent took over the product....
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Manager
The system is used for concurrent reviews and research planning. It also has quality modules that...
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Manager
The system has been acquired by a few different companies. Conduent isn’t as good as they once were...
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Manager
Conduent has been very good to work with throughout the COVID-19 crisis. The vendor offered a couple...
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Manager
We are in the process of going to a new EMR. Conduent has been working diligently on integration....
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Manager
Things have improved as time has gone on. The general support has been good. Some of our issues were...
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Manager
I will rate the product low in terms of integration until Conduent updates the report logic.
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Manager
Conduent has been very slow with Midas+ DataVision, and I am not happy about that. Part of the issue...
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Manager
Promises related to Midas+ DataVision are not always kept. We have run into problems with Conduent's...
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Manager
Conduent has a lot of really great online training. Our initial training was a long time ago. There...
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Manager
I would rate Conduent well for supporting us during COVID-19. They stood up a clearinghouse of...
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Manager
We used to have a lot of trouble with the specs aligning in a timely way. I haven't seen any trouble...
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Manager
The product is actually pretty easy for the users. The reporting is there. Conduent's product is far...
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Manager
There hasn't been a lot of new things from Conduent. The need to develop new technology almost...
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Manager
The company has had many owners, and Conduent has been the best one so far. They have leaders who...
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Manager
Conduent's website is pretty good. We can find quite a bit online, and we can readily do...
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Manager
Conduent's executive involvement is really good. The executives are really present and have...
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Manager
We are terminating our contract with Conduent. We are going to go live with another vendor's...
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Manager
The vendor needs to improve on some things. The software doesn't look like it is from this century....
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Manager
As far as COVID-19 goes, Conduent is doing some things. But I don’t know whether we will leverage...
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Manager
Midas+ DataVision is not easily replicated in terms of the robustness of the population-specific...
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Manager
We have been using the system for many years, and Conduent still has not updated the GUI. A lot of...
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Manager
We have leveraged Conduent's online training, but I have very little need for training. Overall, I...
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Manager
I predict that I will be very satisfied with Midas+ DataVision a year from now because of some...
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Manager
Ease of use is very subjective, but understanding the expenses, capabilities, and leveraging...
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Manager
Midas+ Care Management has the agility and flexibility to quickly write reports and different...
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Manager
In the past, the vendor didn’t charge for every little thing, but now they are doing that. I think...
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Manager
Sometimes it takes a bit of time for Conduent to respond to tickets, and sometimes the staff members...
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Manager
Midas+ Care Management is not integrated with the EMR for risk and patient experience, and that is...
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Manager
Conduent has not invested in the product's development in the past couple of years. They are...
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Manager
I want to stress that a lot of organizations don’t get their money’s worth or really get the power...
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Director
I believe Midas+ Statit PPR is part of our long-term plans. Buying the product again would be a...
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Director
For the most part, our end users seem to like the system. The technology is very similar to the way...
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Director
The vendor’s ongoing support seems to have decreased. When we call them, we get a support analyst,...
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Director
The system is not that expensive for what it is. The vendor did charge us, and they wouldn't help us...
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Director
Overall, Conduent is a bit behind the times in terms of technology. Some of the items that they...
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Director
The vendor is very strong handed in terms of database administrator support. We have our own...
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Director
We get stats and metrics from the vendor. We can actively create quality metrics, so I feel like...
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Manager
The support is outstanding. Typically, our problems are resolved in one day. I give kudos to...
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Manager
We are waiting for the latest and greatest version of the product, and the roadblocks aren't just in...
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Manager
It is nice to have one system take care of all the things we need instead of having to buy five or...
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Manager
I would like to see whether the vendor comes out with a quicker release for the Comparative...
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Manager
With one of our upgrades, the process wasn’t very well communicated. We didn’t have a test area to...
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Manager
The product is really good and works really well. But there are just so many little bug fixes that...
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Manager
The vendor keeps their promises, but they aren’t always super committed to the time frame. Things...
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Manager
The overall training from the vendor is great but not perfect because they aren’t coming to our...
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