Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Behavioral Health.

Will you help us?

Take A Survey

CoCENTRIX Pro-Filer (Outpatient Only)
Filtered view: All

KLAS Research Director - Tyson Blauer
Subject Expert

Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Performance Shifts in Behavioral Health

The Behavioral Health EMR Landscape: A Rough Road

The Fragmented State of Behavioral Health IT

Behavioral Health: An Early Look

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Behavioral Health.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

Director

The vendor is not proactive. The only time the vendor reaches out to us is when something is about...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting data out of the system in a meaningful way is extremely difficult. A lot of the reporting is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I guess we get what we pay for. Our monthly support costs are very affordable. The product is not...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would absolutely not buy the system again. The vendor's whole IT product support really has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had training from the vendor in years.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Initially, we were extremely pleased with the system. It was flexible enough that we built in our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The billing upgrades have been really good. The clinical interface upgrades have not been good.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t hear from the vendor unless I put in a support ticket. I would give the vendor a very low...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has a good side and a bad side. We can report on anything we want to, but our clinicians...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are moving away from the system because we need more of a cloud-based product. We have to start...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to executive involvement, if something needs to go up to any other higher levels of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The current functionality is meeting the needs of what we need as far as getting the claims out the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know of anything that would be changing in terms of my satisfaction in a year from now. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Harris Healthcare does not charge for every little thing. The last major overhaul was when we had to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are a smaller agency in the scope of people that are out there, so we probably would have liked...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The cost of the system is low. Right now, we pay less for the system than we would pay for anything...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a telehealth standpoint, the vendor didn’t have anything to offer us during the COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not keep all their promises. They promised us decision support, and we never got...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had upgrades on the product, but after all the upgrades, we have had issues, and we have had...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t really had any ongoing training from the vendor. They have tried to get us to pay for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor didn’t market that the product would do a lot more than expected. When we went with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor really doesn’t provide a lot of integration options, and there aren't a lot of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have too many ancillary systems because of all the things the system can't do. There are all...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t had any new technology from the vendor. We have had one enhancement, and that was because...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have transitioned off of Harris Healthcare’s product. We had a huge range of equipment that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want to be fair to Harris Healthcare. They are a large organization, and the product is a legacy...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since I have been here, there has been no training from Harris Healthcare. We do all our own...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we upgraded to Windows 10 and upgraded all the servers, we lost some functionality, and we knew...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support from Harris Healthcare was pretty poor. I am not aware of any proactive service. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can get tangible outcomes from the product with effort, but I would not recommend it. Harris...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very complex and difficult for users. We can’t easily find data. The system is very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is clearly at the end of its life. It is expensive to run. The database looks like it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​