CoCENTRIX Pro-Filer (Outpatient Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:59:25 PM and Model.EvProductId = 195095

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User Commentary

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Manager

Relationship

CoCENTRIX Pro-Filer has a connected tool that transfers data from CoCENTRIXccp to CoCENTRIX...

Oct 2019
 Helpful

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Manager

Service and Support

The recent support experience we have had with CoCENTRIX Pro-Filer has been pretty consistent with...

Oct 2019
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Manager

Relationship

We have issues with CoCENTRIX Pro-Filer being able to successfully upload information into our state...

Oct 2019
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Manager

Technology

I would not buy CoCENTRIX Pro-Filer again because it is a server-based system. We are in a...

Jul 2019
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Manager

ROI / Cost (care and feeding)

Harris Healthcare has been able to keep their promises, and I wouldn’t say that we have felt...

Jul 2019
 Helpful

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Manager

Service and Support

Harris Healthcare could have better communication. We have issues that go days without a response....

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

There were a lot of things that Harris Healthcare demonstrated for us and told us we would be able...

Jul 2019
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Manager

Interfacing and Integration

There are many major integrations that we needed from Harris Healthcare, and so far we have none....

Jul 2019
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Manager

Functionality and Upgrades

Harris Healthcare needs to reduce the number of clicks. I had a vendor demo another product for us,...

Jul 2019
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Manager

Technology

We haven’t had any new technology. We were late in getting information to our state for state...

Jul 2019
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Manager

Other Observations & Comments

Harris Healthcare struggles to add outside components to their system. Harris Healthcare can do the...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

I have never had any type of communication with Harris Healthcare's executives, but that doesn’t...

Jul 2019
 Helpful

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Director

Other Observations & Comments

We are in the same place we were when we went live with CoCENTRIX Pro-Filer. Harris Healthcare...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

It seems like CoCENTRIX Pro-Filer is becoming a hindrance to our agency's ability to pull data and...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

CoCENTRIX Pro-Filer isn't very useful for state reporting. It isn't as modern as other options...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We talked to Harris Healthcare about our plans for CoCENTRIX Pro-Filer, and we asked them questions...

Aug 2018
 Helpful

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Director

Other Observations & Comments

The only thing that Harris Healthcare needed to quickly resolve was the development of some forms...

Aug 2018
 Helpful

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Director

Technology

Harris Healthcare merged the health department of their company, and we are in behavioral health, so...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We can do everything we need with CoCENTRIX Pro-Filer, but everything is manual and tedious. We...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We would like to see some eligibility checking in CoCENTRIX Pro-Filer and Harris Healthcare's newer...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We provided Harris Healthcare with a wish list of things we wanted them to develop. They told us...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We are looking forward to the scheduling module in Harris Healthcare's new system. The scheduling in...

Aug 2018
 Helpful

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Director

Interfacing and Integration

We only have our ePrescribing tool interfaced with CoCENTRIX Pro-Filer, and we frequently have...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

Some of our people find CoCENTRIX Pro-Filer very difficult to use. We can still do our daily tasks...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We hesitate to move from CoCENTRIX Pro-Filer to Harris Healthcare's other system. Some organizations...

Aug 2018
 Helpful

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Director

Service and Support

We would like Harris Healthcare to come up with a proactive system for changing their system based...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

We had a long period of time where our team wasn't able to get logged in or stay logged in to the...

Aug 2018
 Helpful

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Manager

Other Observations & Comments

Unfortunately, we have to use both CoCENTRIX Pro-Filer and CoCENTRIXccp for the foreseeable future...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

CoCENTRIX Pro-Filer works pretty well as a billing engine. It is the clinical side that is pretty weak....

Aug 2018
 Helpful

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Manager

Other Observations & Comments

We had separate processes for paper and electronic records, and it was a nightmare for the staff to...

Aug 2018
 Helpful

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Director

Other Observations & Comments

The product is currently in the middle of the road in terms of ease of use, but we are upgrading to...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

CoCENTRIX Pro-Filer has a very strong billing engine and is extremely flexible. We were able to...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

The system is very customizable, but that is a strength and a weakness. There are 21 different ways...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We are moving to CoCENTRIXccp. The biggest problem we are seeing is that it doesn’t have any...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

We really need a primary care module. We have built something that works for us, but it isn’t a true...

Aug 2018
 Helpful

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Director

Sales and Contracting

When we initially signed on with the system, CoCENTRIX promised a mobile solution that would allow...

Aug 2018
 Helpful

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Director

Other Observations & Comments

CoCENTRIX was pushing us to start with the system a lot earlier, and we were working with a couple...

Aug 2018
 Helpful

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Director

Relationship

Harris Healthcare is about the same as any other vendor. We are really lucky because we have a good...

Aug 2018
 Helpful

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Director

Service and Support

Harris Healthcare could use more help desk support. I think they struggle with that.

Aug 2018
 Helpful

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VP/Other Executive

Sales and Contracting

We pay a flat rate to Harris Healthcare, so I do not think we get charged for every little thing.

Jul 2018
 Helpful

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VP/Other Executive

Relationship

Harris Healthcare is not really supporting CoCENTRIX Pro-Filer very heavily at this point. They...

Jul 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

CoCENTRIX Pro-Filer is not intuitive, and it is not easy to train staff on. In the system, it takes...

Jul 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

CoCENTRIX Pro-Filer is customizable, and that is valuable. The system is not very comprehensive out...

Jul 2018
 Helpful

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Director

Relationship

One thing that I would tell the executives at Harris Healthcare is that I want them to mean what...

Jul 2018
 Helpful

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Director

Sales and Contracting

One problem is that Harris Healthcare charges for support. The support should have already been...

Jul 2018
 Helpful

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Director

Sales and Contracting

Harris Healthcare has been talking about a web-based tablet product for a long time now. In fact, on...

Jul 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

We definitely have some vendors that charge us for every little thing we want to do. Almost...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

The greatest strength of the system is its customizability. Harris Healthcare has left the door wide...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

The system has allowed us to grow in roughly any direction that we need to grow in because the...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

The biggest detractor for us right now with Harris Healthcare is their lack of pursuing national...

Jul 2018
 Helpful

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Manager

Technology

We are using CoCENTRIX Pro-Filer, the first-generation product. This product is at the end of its...

Jul 2018
 Helpful

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Manager

Technology

The biggest challenge we have with the system is its complexity. We are running several different...

Jul 2018
 Helpful

 or  to see details.

Manager

Relationship

From our perspective, CoCENTRIX and Harris Healthcare have not reached integration in the sense that...

Jul 2018
 Helpful

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Manager

Service and Support

We have had some troubling tickets that just kind of sit. I know Harris Healthcare is aware of them,...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

I really love the product. There is so much flexibility in managing and configuring it. The main...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Facilities that have only behavioral health experts and no IT people want only a vendor product. But...

Jul 2018
 Helpful

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Manager

Other Observations & Comments

For our own staff, the application interface is like 1998 all over again. It is functional, and the...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Three things are important to us. First is scaling. We have a hosted solution with about a dozen...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

Everything in the system is laid out very logically and intelligently, but it is click intensive....

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

We are on a very old version of Harris Healthcare's system. They are trying to move everyone to a...

Jul 2018
 Helpful

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Manager

Service and Support

We put in service calls. If we do three calls in one year, that is a busy year. Harris Healthcare...

Jul 2018
 Helpful

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Manager

Other Observations & Comments

With the new version that Harris Healthcare wants us to move to, everything is built on Microsoft...

Jul 2018
 Helpful

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