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KLAS Research Director - Tyson Blauer
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Tyson Blauer

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Director

The vendor is not proactive. The only time the vendor reaches out to us is when something is about...

Jan 2021
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Director

Getting data out of the system in a meaningful way is extremely difficult. A lot of the reporting is...

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Director

I guess we get what we pay for. Our monthly support costs are very affordable. The product is not...

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Director

I would absolutely not buy the system again. The vendor's whole IT product support really has...

Jan 2021
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Director

We haven’t had training from the vendor in years.

Jan 2021
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Director

Initially, we were extremely pleased with the system. It was flexible enough that we built in our...

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Director

The billing upgrades have been really good. The clinical interface upgrades have not been good.

Jan 2021
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Manager

I don’t hear from the vendor unless I put in a support ticket. I would give the vendor a very low...

Jan 2021
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Manager

The system has a good side and a bad side. We can report on anything we want to, but our clinicians...

Jan 2021
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Manager

We are moving away from the system because we need more of a cloud-based product. We have to start...

Jan 2021
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Manager

When it comes to executive involvement, if something needs to go up to any other higher levels of...

Jan 2021
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Manager

The current functionality is meeting the needs of what we need as far as getting the claims out the...

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Manager

I don't know of anything that would be changing in terms of my satisfaction in a year from now. We...

Jan 2021
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Manager

Harris Healthcare does not charge for every little thing. The last major overhaul was when we had to...

Jan 2021
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Manager

We are a smaller agency in the scope of people that are out there, so we probably would have liked...

Jan 2021
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Manager

The cost of the system is low. Right now, we pay less for the system than we would pay for anything...

Dec 2020
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Manager

From a telehealth standpoint, the vendor didn’t have anything to offer us during the COVID-19...

Dec 2020
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Manager

The vendor does not keep all their promises. They promised us decision support, and we never got...

Dec 2020
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Manager

We have had upgrades on the product, but after all the upgrades, we have had issues, and we have had...

Dec 2020
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Manager

We haven’t really had any ongoing training from the vendor. They have tried to get us to pay for...

Dec 2020
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Manager

The vendor didn’t market that the product would do a lot more than expected. When we went with the...

Dec 2020
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Manager

The vendor really doesn’t provide a lot of integration options, and there aren't a lot of...

Dec 2020
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Manager

We have too many ancillary systems because of all the things the system can't do. There are all...

Dec 2020
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Manager

We haven’t had any new technology from the vendor. We have had one enhancement, and that was because...

Dec 2020
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Manager

We have transitioned off of Harris Healthcare’s product. We had a huge range of equipment that...

Nov 2020
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Manager

I want to be fair to Harris Healthcare. They are a large organization, and the product is a legacy...

Nov 2020
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Manager

Since I have been here, there has been no training from Harris Healthcare. We do all our own...

Nov 2020
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Manager

When we upgraded to Windows 10 and upgraded all the servers, we lost some functionality, and we knew...

Nov 2020
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Manager

The support from Harris Healthcare was pretty poor. I am not aware of any proactive service. The...

Nov 2020
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Manager

We can get tangible outcomes from the product with effort, but I would not recommend it. Harris...

Nov 2020
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Manager

The system is very complex and difficult for users. We can’t easily find data. The system is very...

Nov 2020
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Manager

The product is clearly at the end of its life. It is expensive to run. The database looks like it...

Nov 2020
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Related Reports View All Reports

Behavioral Health 2018: A First Look at Behavioral Health EHR Performance
October 2018



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