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Commentary Summary
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User Commentary
Director
The vendor is not proactive. The only time the vendor reaches out to us is when something is about...
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Director
Getting data out of the system in a meaningful way is extremely difficult. A lot of the reporting is...
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Director
I guess we get what we pay for. Our monthly support costs are very affordable. The product is not...
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Director
I would absolutely not buy the system again. The vendor's whole IT product support really has...
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Director
We haven’t had training from the vendor in years.
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Director
Initially, we were extremely pleased with the system. It was flexible enough that we built in our...
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Director
The billing upgrades have been really good. The clinical interface upgrades have not been good.
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Manager
I don’t hear from the vendor unless I put in a support ticket. I would give the vendor a very low...
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Manager
The system has a good side and a bad side. We can report on anything we want to, but our clinicians...
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Manager
We are moving away from the system because we need more of a cloud-based product. We have to start...
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Manager
When it comes to executive involvement, if something needs to go up to any other higher levels of...
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Manager
The current functionality is meeting the needs of what we need as far as getting the claims out the...
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Manager
I don't know of anything that would be changing in terms of my satisfaction in a year from now. We...
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Manager
Harris Healthcare does not charge for every little thing. The last major overhaul was when we had to...
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Manager
We are a smaller agency in the scope of people that are out there, so we probably would have liked...
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Manager
The cost of the system is low. Right now, we pay less for the system than we would pay for anything...
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Manager
From a telehealth standpoint, the vendor didn’t have anything to offer us during the COVID-19...
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Manager
The vendor does not keep all their promises. They promised us decision support, and we never got...
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Manager
We have had upgrades on the product, but after all the upgrades, we have had issues, and we have had...
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Manager
We haven’t really had any ongoing training from the vendor. They have tried to get us to pay for...
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Manager
The vendor didn’t market that the product would do a lot more than expected. When we went with the...
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Manager
The vendor really doesn’t provide a lot of integration options, and there aren't a lot of...
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Manager
We have too many ancillary systems because of all the things the system can't do. There are all...
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Manager
We haven’t had any new technology from the vendor. We have had one enhancement, and that was because...
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Manager
We have transitioned off of Harris Healthcare’s product. We had a huge range of equipment that...
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Manager
I want to be fair to Harris Healthcare. They are a large organization, and the product is a legacy...
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Manager
Since I have been here, there has been no training from Harris Healthcare. We do all our own...
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Manager
When we upgraded to Windows 10 and upgraded all the servers, we lost some functionality, and we knew...
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Manager
The support from Harris Healthcare was pretty poor. I am not aware of any proactive service. The...
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Manager
We can get tangible outcomes from the product with effort, but I would not recommend it. Harris...
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Manager
The system is very complex and difficult for users. We can’t easily find data. The system is very...
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Manager
The product is clearly at the end of its life. It is expensive to run. The database looks like it...
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