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LifeCare PCA (PCA)
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KLAS Research Director - Jackson Tate
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Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

LifeCare PCA is working well. We have no challenges. ICU Medical has settled down with their supply...

Jul 2021
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(0)
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Director

The LifeCare PCA pumps are solid tools. We get what we are paying for, and the pumps deliver and are...

Jul 2021
||
(0)
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Director

The vendor's support is good. Typically, if I need to call the help desk and get things fixed, I...

Jul 2021
||
(0)
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Director

Nurses pull up the infusion-review screens to document from, and those screens are confusing. We...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

The LifeCare PCA does exactly what it is supposed to do. It delivers PCA functionality well, but the...

Jul 2021
||
(0)
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Director

We just need a PCA pump that is reliable and does what it is supposed to do. The LifeCare PCA is a...

Jul 2021
||
(0)
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Director

The transition to the new LifeCare PCA pumps was very easy. The look and feel were very similar to...

Jul 2021
||
(0)
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Director

Our nurses liked that it didn’t matter how they hung the fluids. The product has a feature where if...

Jul 2021
||
(0)
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Director

We love when the LifeCare PCA comes up for renewal because we can squeeze ICU Medical. We can look...

Jul 2021
||
(0)
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Director

I think our satisfaction with the LifeCare PCA will stay the same. I do not see another product...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

We like the stability of the LifeCare PCA. It has been around for a long time. We also like the...

Jul 2021
||
(0)
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Director

I would like to see ICU Medical improve the availability of the PCA cartridges. The biggest problem...

Jul 2021
||
(0)
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Nurse

We are switching pumps for a number of reasons. Consistency is one reason. We will also decrease the...

Jun 2021
||
(0)
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Nurse

We do not have a great working relationship with the vendor. Once we went live, we had a lot of...

Jun 2021
||
(0)
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Nurse

Our representatives have been extremely attentive and very willing to work with us to fix any issues...

Jun 2021
||
(0)
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Director

The LifeCare PCA is basically at the end of its life. I haven't made a decision on any product to go...

Jun 2021
||
(0)
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Director

The LifeCare PCA seems to be pretty user friendly. The library is already loaded there, so there is...

Jun 2021
||
(0)
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Director

The product is more mature and has better radio cards than some other systems we use. This is not...

Apr 2021
||
(0)
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Analyst/Coordinator

There was a discussion about getting a newer version of the pumps someday. We haven't seen what a...

Mar 2021
||
(0)
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Director

We requested to have a lockout be less than five minutes because the pump has a hard limit of five...

Mar 2021
||
(0)
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Director

Over the last few years, there haven’t been many changes to the product. There is maybe a little...

Mar 2021
||
(0)
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Manager

The LifeCare PCA pumps are okay at autoprogramming, but there is a lot more coming down the pike...

Mar 2021
||
(0)
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Manager

ICU Medical is constantly watching the integration environment. They have a lot of alerts set up on...

Mar 2021
||
(0)
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 or  to see details.

Manager

We need to see more new developments from ICU Medical. They haven't been coming through with many...

Mar 2021
||
(0)
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Manager

ICU Medical is a really helpful and well-established vendor. I have a pretty good relationship with...

Mar 2021
||
(0)
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Manager

I am very happy with ICU Medical. I know their road map. They are developing things for the future....

Mar 2021
||
(0)
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Manager

We haven't had any issues with vial shortages for the LifeCare PCA pumps. Our processes have been...

Mar 2021
||
(0)
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Manager

A while ago, ICU Medical came in, configured our pumps, and did everything that we needed them to...

Mar 2021
||
(0)
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Manager

ICU Medical knows that we have a problem even before we know that we have a problem. We haven't had...

Mar 2021
||
(0)
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Manager

ICU Medical's executives are now meeting with us regularly. There is an executive who has met with...

Mar 2021
||
(0)
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Director

We have the interoperability where the program orders the pump, and then it comes back into the EMR...

Mar 2021
||
(0)
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Director

Sometimes, communication between our EMR vendor and ICU Medical can be a problem. I end up feeling...

Mar 2021
||
(0)
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Manager

There is a barcode reader in the LifeCare PCA, and it has to be able to read the barcode to even be...

Mar 2021
||
(0)
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Manager

The ICU Medical executive team has been in touch several times, and I have met many of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know what we pay, but the pumps are some of the best on the market. The LifeCare PCA pumps...

Mar 2021
||
(0)
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Manager

We would like to be fully intraoperative with the LifeCare PCA pumps, but we won’t be until we have...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

ICU Medical does a great job of being compliant. I have no worries about ICU Medical staying on top...

Mar 2021
||
(0)
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Director

If a pump breaks, sometimes it takes time to fix. Sometimes the number of broken pumps add up, and...

Mar 2021
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(0)
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Director

I have a great relationship with the executives at ICU Medical. We treat each other respectfully,...

Mar 2021
||
(0)
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Director

I wouldn't buy the smart pumps again. I would buy any smart pump that would work with a generic...

Feb 2021
||
(0)
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VP/Other Executive

The most recent pump implementation was above average, but there were still a lot of hiccups. There...

Jan 2021
||
(0)
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VP/Other Executive

The LifeCare PCA pumps haven't had issues, but if we do have problems, the vendor's support people...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The LifeCare PCA pumps are what they were promised to be. They do what they are supposed to do. The...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

If someone had the opportunity to use something that was interoperable, I would recommend that...

Jan 2021
||
(0)
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Manager

I would like to see ICU Medical offer some more features. The capabilities are good, just not yet...

Dec 2020
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(0)
 Thank you  Helpful

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Manager

Our PCA pumps are interoperable, and we don’t have any problems with them. We were a little nervous...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical has been great to work with. The people there are very good at what they do, and we work...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The syringes are super specific for safety. We can't really separate the pieces and functions of the...

Dec 2020
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(0)
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Director

The support is horrible. ICU Medical doesn't care, and they are not supportive at all. We are left...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Our end users find the system to be clunky. I always have to go step by step with my nurses. The...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

I would give ICU Medical a very low rating for executive involvement. I can't figure out who our...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

I need a commitment from our representatives that they will have occasional conversations with us...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The integration between the pumps and the EMR has become the standard. But if we can't supply...

Dec 2020
||
(0)
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VP/Other Executive

We were concerned with the LifeCare PCA's ongoing shortage issues, so we actually brought in a...

Nov 2020
||
(0)
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Nurse

I have been begging ICU Medical to develop their own syringe pump, and they always tell me that they...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

Our LifeCare PCA pumps aren't currently in use due to the shortage of the vials that medications are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical did great on the sales side. We have had a lot of issues on the service side.

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

My representative at ICU Medical is very helpful and communicates well with me. I can call the...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Our PCA pumps are fine, but we have run into a problem with getting new vials. Nobody can provide us...

Oct 2020
||
(0)
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Manager

We had some resistance because we used another brand for many years, and it took our nurses a little...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The pumps work as they should. The supporting software works as ICU Medical promised it would.

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The vendor doesn't avoid charging for every little thing. They get their pint of blood out of us. We...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

We have over a hundred hospitals that all have different needs. For our network purposes, I would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would buy the LifeCare PCA again because of the safety features, which are the reason we got the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During COVID-19, ICU Medical has been there more than we have needed them to be. They have followed...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

I haven't had any training since I have been in my role. We have nurses who were superusers during...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We weren't involved in the implementation; the vendor just appeared. I vaguely remember that the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

No one complains about the product, and I don't think that it breaks. The LifeCare PCA is easy to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't had to report any issues with the vendor's support. The product just works. We haven't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation of the LifeCare PCA pumps was pretty straightforward. The support for the pumps...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unless something dramatically changes, the LifeCare PCA pumps are part of our long-term plans.

Sep 2020
||
(0)
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Director

The LifeCare PCA pumps have a problem with the darn proprietary cartridges. That problem is the only...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

The integration for the LifeCare PCA pumps isn't built yet. We capture information through another...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The LifeCare PCA pumps have a closed-loop process. There are some additional safety features that...

Sep 2020
||
(0)
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 or  to see details.

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