Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)


LifeCare PCA (PCA) Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters

Utilization Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

ICU Medical does a great job of being compliant. I have no worries about ICU Medical staying on top...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

If a pump breaks, sometimes it takes time to fix. Sometimes the number of broken pumps add up, and...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a great relationship with the executives at ICU Medical. We treat each other respectfully,...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't buy the smart pumps again. I would buy any smart pump that would work with a generic...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The most recent pump implementation was above average, but there were still a lot of hiccups. There...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The LifeCare PCA pumps haven't had issues, but if we do have problems, the vendor's support people...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The LifeCare PCA pumps are what they were promised to be. They do what they are supposed to do. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If someone had the opportunity to use something that was interoperable, I would recommend that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see ICU Medical offer some more features. The capabilities are good, just not yet...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our PCA pumps are interoperable, and we don’t have any problems with them. We were a little nervous...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical has been great to work with. The people there are very good at what they do, and we work...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The syringes are super specific for safety. We can't really separate the pieces and functions of the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is horrible. ICU Medical doesn't care, and they are not supportive at all. We are left...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our end users find the system to be clunky. I always have to go step by step with my nurses. The...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give ICU Medical a very low rating for executive involvement. I can't figure out who our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I need a commitment from our representatives that they will have occasional conversations with us...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration between the pumps and the EMR has become the standard. But if we can't supply...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were concerned with the LifeCare PCA's ongoing shortage issues, so we actually brought in a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have been begging ICU Medical to develop their own syringe pump, and they always tell me that they...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our LifeCare PCA pumps aren't currently in use due to the shortage of the vials that medications are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical did great on the sales side. We have had a lot of issues on the service side.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My representative at ICU Medical is very helpful and communicates well with me. I can call the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our PCA pumps are fine, but we have run into a problem with getting new vials. Nobody can provide us...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some resistance because we used another brand for many years, and it took our nurses a little...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pumps work as they should. The supporting software works as ICU Medical promised it would.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't avoid charging for every little thing. They get their pint of blood out of us. We...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have over a hundred hospitals that all have different needs. For our network purposes, I would...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would buy the LifeCare PCA again because of the safety features, which are the reason we got the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

During COVID-19, ICU Medical has been there more than we have needed them to be. They have followed...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't had any training since I have been in my role. We have nurses who were superusers during...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We weren't involved in the implementation; the vendor just appeared. I vaguely remember that the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

No one complains about the product, and I don't think that it breaks. The LifeCare PCA is easy to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't had to report any issues with the vendor's support. The product just works. We haven't...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation of the LifeCare PCA pumps was pretty straightforward. The support for the pumps...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Unless something dramatically changes, the LifeCare PCA pumps are part of our long-term plans.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The LifeCare PCA pumps have a problem with the darn proprietary cartridges. That problem is the only...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration for the LifeCare PCA pumps isn't built yet. We capture information through another...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The LifeCare PCA pumps have a closed-loop process. There are some additional safety features that...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are on the same version of the system that we initially bought. We had some significant Wi-Fi...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ICU Medical doesn't keep all of their promises. That being said, we got some new representation from...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

LifeCare PCA is a standard workhorse pump. We have been using it for years. People are accustomed to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest issue with the LifeCare PCA is seeing how the pump is programmed; programming requires a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

During the COVID-19 crisis, the vendor has helped secure additional devices to help cover the surge....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical's strength is definitely with the pharmacy and technical interface. The vendor is really...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

From a hardware standpoint, the device is a workhorse. It holds up. We don't have many hardware...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical hasn't really done anything differently to support us through COVID-19. They have the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical has done a good job of maintaining the product quality. We don't hear about a lot of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Luckily, we haven’t really needed ICU Medical’s support through COVID-19. We have had different...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The LifeCare PCA pump supports bidirectional interoperability. But most organizations won’t actually...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When we chose the pumps, they were the best ones at the time for us. But now that everyone is coming...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are smaller pump companies that charge per drug library, and that is ridiculous. We have never...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor still struggles with the quality and usability of reports along with reports that are...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think there is a product much better than this. I would recommend the LifeCare PCA. This...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports