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LifeCare PCA (PCA) Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

ICU Medical does a great job of being compliant. I have no worries about ICU Medical staying on top...

Mar 2021
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Director

If a pump breaks, sometimes it takes time to fix. Sometimes the number of broken pumps add up, and...

Mar 2021
(0)
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Director

I have a great relationship with the executives at ICU Medical. We treat each other respectfully,...

Mar 2021
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Director

I wouldn't buy the smart pumps again. I would buy any smart pump that would work with a generic...

Feb 2021
(0)
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VP/Other Executive

The most recent pump implementation was above average, but there were still a lot of hiccups. There...

Jan 2021
(0)
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VP/Other Executive

The LifeCare PCA pumps haven't had issues, but if we do have problems, the vendor's support people...

Jan 2021
(0)
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VP/Other Executive

The LifeCare PCA pumps are what they were promised to be. They do what they are supposed to do. The...

Jan 2021
(0)
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VP/Other Executive

If someone had the opportunity to use something that was interoperable, I would recommend that...

Jan 2021
(0)
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Manager

I would like to see ICU Medical offer some more features. The capabilities are good, just not yet...

Dec 2020
(0)
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Manager

Our PCA pumps are interoperable, and we don’t have any problems with them. We were a little nervous...

Dec 2020
(0)
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Manager

ICU Medical has been great to work with. The people there are very good at what they do, and we work...

Dec 2020
(0)
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Director

The syringes are super specific for safety. We can't really separate the pieces and functions of the...

Dec 2020
(0)
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Director

The support is horrible. ICU Medical doesn't care, and they are not supportive at all. We are left...

Dec 2020
(0)
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Director

Our end users find the system to be clunky. I always have to go step by step with my nurses. The...

Dec 2020
(0)
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Director

I would give ICU Medical a very low rating for executive involvement. I can't figure out who our...

Dec 2020
(0)
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Director

I need a commitment from our representatives that they will have occasional conversations with us...

Dec 2020
(0)
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Director

The integration between the pumps and the EMR has become the standard. But if we can't supply...

Dec 2020
(0)
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VP/Other Executive

We were concerned with the LifeCare PCA's ongoing shortage issues, so we actually brought in a...

Nov 2020
(0)
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Nurse

I have been begging ICU Medical to develop their own syringe pump, and they always tell me that they...

Nov 2020
(0)
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Manager

Our LifeCare PCA pumps aren't currently in use due to the shortage of the vials that medications are...

Nov 2020
(0)
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Manager

ICU Medical did great on the sales side. We have had a lot of issues on the service side.

Oct 2020
(0)
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Manager

My representative at ICU Medical is very helpful and communicates well with me. I can call the...

Oct 2020
(0)
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Manager

Our PCA pumps are fine, but we have run into a problem with getting new vials. Nobody can provide us...

Oct 2020
(0)
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Manager

We had some resistance because we used another brand for many years, and it took our nurses a little...

Oct 2020
(0)
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Manager

The pumps work as they should. The supporting software works as ICU Medical promised it would.

Oct 2020
(0)
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Manager

The vendor doesn't avoid charging for every little thing. They get their pint of blood out of us. We...

Oct 2020
(0)
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Manager

We have over a hundred hospitals that all have different needs. For our network purposes, I would...

Oct 2020
(0)
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Analyst/Coordinator

I would buy the LifeCare PCA again because of the safety features, which are the reason we got the...

Oct 2020
(0)
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Director

During COVID-19, ICU Medical has been there more than we have needed them to be. They have followed...

Oct 2020
(0)
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Director

I haven't had any training since I have been in my role. We have nurses who were superusers during...

Oct 2020
(0)
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Analyst/Coordinator

We weren't involved in the implementation; the vendor just appeared. I vaguely remember that the...

Oct 2020
(0)
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Analyst/Coordinator

No one complains about the product, and I don't think that it breaks. The LifeCare PCA is easy to...

Oct 2020
(0)
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Analyst/Coordinator

We haven't had to report any issues with the vendor's support. The product just works. We haven't...

Oct 2020
(0)
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Director

The implementation of the LifeCare PCA pumps was pretty straightforward. The support for the pumps...

Sep 2020
(0)
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Director

Unless something dramatically changes, the LifeCare PCA pumps are part of our long-term plans.

Sep 2020
(0)
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Director

The LifeCare PCA pumps have a problem with the darn proprietary cartridges. That problem is the only...

Sep 2020
(0)
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Director

The integration for the LifeCare PCA pumps isn't built yet. We capture information through another...

Sep 2020
(0)
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Director

The LifeCare PCA pumps have a closed-loop process. There are some additional safety features that...

Sep 2020
(0)
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Nurse

We are on the same version of the system that we initially bought. We had some significant Wi-Fi...

Sep 2020
(0)
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Nurse

ICU Medical doesn't keep all of their promises. That being said, we got some new representation from...

Sep 2020
(0)
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VP/Other Executive

LifeCare PCA is a standard workhorse pump. We have been using it for years. People are accustomed to...

Aug 2020
(0)
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Manager

The biggest issue with the LifeCare PCA is seeing how the pump is programmed; programming requires a...

Jul 2020
(0)
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Director

During the COVID-19 crisis, the vendor has helped secure additional devices to help cover the surge....

Jul 2020
(0)
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Director

ICU Medical's strength is definitely with the pharmacy and technical interface. The vendor is really...

Jul 2020
(0)
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Director

From a hardware standpoint, the device is a workhorse. It holds up. We don't have many hardware...

Jul 2020
(0)
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Director

ICU Medical hasn't really done anything differently to support us through COVID-19. They have the...

May 2020
(0)
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Director

ICU Medical has done a good job of maintaining the product quality. We don't hear about a lot of...

May 2020
(0)
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Director

Luckily, we haven’t really needed ICU Medical’s support through COVID-19. We have had different...

Apr 2020
(0)
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Director

The LifeCare PCA pump supports bidirectional interoperability. But most organizations won’t actually...

Apr 2020
(0)
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Director

When we chose the pumps, they were the best ones at the time for us. But now that everyone is coming...

Apr 2020
(0)
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Director

There are smaller pump companies that charge per drug library, and that is ridiculous. We have never...

Apr 2020
(0)
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Director

The vendor still struggles with the quality and usability of reports along with reports that are...

Apr 2020
(0)
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Director

I don’t think there is a product much better than this. I would recommend the LifeCare PCA. This...

Mar 2020
(0)
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Related Reports View All Reports

Smart Pumps 2019 Decision Insights: Energy at the Enterprise Level
September 2019
Medical Device Security 2018: What Are the Greatest Challenges, and How Can They Be Overcome?
October 2018



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