LifeCare PCA (PCA)
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Functionality and Upgrades

We are tied to using the ICU glass syringe, and it is very specific about how the barcode has to be...

Nov 2022
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Director

Functionality and Upgrades

I like the reliability of the LifeCare PCA and the ease of programming. The pumps all lock, but that...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven’t really had a lot of changes in LifeCare PCA. I don’t really touch a lot of the drug...

Nov 2022
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Analyst/Coordinator

Future Outlook

I think the LifeCare PCA is part of our long-term plans, especially if there is more improvement.

Nov 2022
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VP/Other Executive

Service and Support

ICU Medical’s pumps have continued to be very reliable. The support that we get on the devices from...

Nov 2022
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VP/Other Executive

Relationship

ICU Medical is flexible about scheduling implementations and things like that. They partner with us...

Nov 2022
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Director

Service and Support

The vendor's engineers are great. When we call, they instantly call us back. And they work with us...

Oct 2022
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Director

Implementation and Training

Our training from the vendor is always lacking. It needs to be more comprehensive. The vendor could...

Oct 2022
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Director

Functionality and Upgrades

We don't get reports from the LifeCare PCA pump, but I do have a regular update with an ICU Medical...

Oct 2022
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Director

Service and Support

Whenever I have to contact the vendor, I can contact anybody. I have talked to the higher-ups, and...

Oct 2022
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Manager

Functionality and Upgrades

It has been a very long time since the LifeCare PCA has had an upgrade. We are not even sure whether...

Oct 2022
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Manager

Service and Support

I have to go through other people to figure out how I can get support for the LifeCare PCA when I...

Oct 2022
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Manager

Functionality and Upgrades

We have had many issues with scanning barcodes when we put items into the LifeCare PCA. To my...

Oct 2022
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Manager

Functionality and Upgrades

The LifeCare PCA pump is not very intuitive. It is difficult to even just view the program or the...

Aug 2022
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Manager

Relationship

ICU Medical did update some things and make some changes to the PCA pump. That was in response to...

Aug 2022
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Manager

Functionality and Upgrades

Even with some of the difficulties that we have with the product, I would recommend the PCA pump...

Aug 2022
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Director

Interfacing and Integration

I am disappointed with ICU Medical. The vendor doesn't really have an enterprise platform, and we...

Jul 2022
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Director

Functionality and Upgrades

The vendor really needs to eliminate keys from the process. I don't know whether that is a doable...

Jul 2022
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Nurse

Relationship

With ICU Medical, we have a truly parallel partnership. The collaboration, problem-solving, and...

Jun 2022
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Nurse

Service and Support

ICU Medical's support is outstanding. ICU Medical has all kinds of resources and the ability to use...

Jun 2022
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Nurse

Win/Loss - Why they were selected (by current clients)

The integration is one of the reasons we picked the product. The system reduces key-punching errors...

Jun 2022
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Manager

Functionality and Upgrades

We have had a good experience with the LifeCare PCA pumps. They definitely drive outcomes for us.

Apr 2022
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Manager

Functionality and Upgrades

I am pleased with my interactions with ICU Medical. There really isn't anything they could do to...

Apr 2022
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Manager

Interfacing and Integration

The LifeCare PCA doesn't talk to our EMR. There is no interoperability. The pumps don't do automatic...

Apr 2022
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Director

Relationship

The vendor could be better about following up with upgrades. The pumps we are using have been at the...

Apr 2022
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Director

Functionality and Upgrades

The staff has concerns with the size and weight of the LifeCare PCA. Other than that, the product...

Apr 2022
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Manager

Functionality and Upgrades

Our organization wanted us to go to a different pump, and I strongly recommended staying with the...

Mar 2022
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Director

Functionality and Upgrades

We have to use the vendor’s syringes, but they are not stocked with the drug. We have to get a...

Mar 2022
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Director

Interfacing and Integration

We have had the LifeCare PCA pumps for years. They are getting to the point where we are having to...

Jan 2022
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Director

Lessons Learned

I hedge a bit on whether I would choose the PCA pumps again, but with all the available options,...

Jan 2022
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Director

Implementation and Training

The implementation of the LifeCare PCA pumps was really easy. The go-live was very low intensity....

Jan 2022
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Director

Technology

The LifeCare PCA pumps are heavy but pretty easy to use. Our expectations were that they would be...

Jan 2022
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Director

Service and Support

I can't think of anything proactive that ICU Medical’s support people have come out and helped us...

Jan 2022
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Director

Functionality and Upgrades

A PCA pump is a whole lot simpler than an LVP pump because there are fewer medications. And the...

Jan 2022
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Director

Other Observations & Comments

For ongoing training, we have our in-house training staff. ICU Medical cannot train us how to use...

Jan 2022
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Director

Functionality and Upgrades

We have not found anything related to the pump that we haven't been able to figure out how to do.

Jan 2022
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VP/Other Executive

Implementation and Training

The vendor does a really nice job with upgrades and implementations. They send out enough people to...

Jan 2022
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VP/Other Executive

Relationship

ICU Medical is proactive. They keep us informed of any software updates that we need to implement or...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor has been very aggressive about contracting with us. The product is very valuable, and we...

Jan 2022
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Director

Interfacing and Integration

ICU Medical is finally getting to the point where we will probably integrate their pumps with our...

Jan 2022
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Director

Future Outlook

The model we have will be at the end of its life soon. So we will be evaluating whether to stay with...

Jan 2022
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Director

Functionality and Upgrades

The pumps are old, and there isn't a lot of new technology. ICU Medical could fix their glass...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor is receptive to keeping their promises. What the vendor says they have, they deliver on....

Jan 2022
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Analyst/Coordinator

Implementation and Training

I had to do a lot with the training when the vendor rolled it out. The training was fine but...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty big, but the screen and text are rather small compared to those of competing...

Jan 2022
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Analyst/Coordinator

Relationship

I had to reach out to the vendor organization. I had a salesperson's card, and they were very...

Jan 2022
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Director

Functionality and Upgrades

There are some weird things about doing bolus doses with the pumps. The pumps have to be running...

Dec 2021
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Director

Future Outlook

The LifeCare PCA pumps will automatically download the latest library. The pumps are very dependable...

Dec 2021
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