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INFINITT PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

INFINITT PACS has a lot of good features, and the vendor's support team is willing to help us...

Aug 2022
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Director

Technology

One change that the vendor could make to improve our experience would be to perform a lot of tests...

Aug 2022
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CIO

Technology

INFINITT is all right. They are not a bad partner. The system is quite a reliable PACS for mobile.

Jun 2022
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CIO

Future Outlook

The INFINITT system is being replaced because we need an integrated system and the risk doesn't meet...

Jun 2022
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CIO

Functionality and Upgrades

We are developing a very nice solution with INFINITT. The medical personnel are very satisfied. The...

May 2022
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CIO

Other Observations & Comments

The vendor has a more specific solution in a certain specialty that we would be able to develop, but...

May 2022
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CIO

Service and Support

The vendor’s support team is very strong and very competitive.

May 2022
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CIO

ROI / Cost (care and feeding)

The product is not expensive, so the return on investment is very high.

May 2022
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CIO

Implementation and Training

The vendor could improve the implementations for our region. The vendor is based in Korea, so when...

May 2022
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Director

Relationship

We don't really interact with INFINITT's support people and executives. Our relationship with the...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to go with INFINITT's product due to its price. The system was well worth what we paid for...

May 2022
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CEO/President

Service and Support

We use INFINITT’s phone support. The vendor does monitor our system proactively.

Feb 2022
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CEO/President

Functionality and Upgrades

The PACS could be easier to use. There are some flaws. Parts of the infrastructure of the system are...

Feb 2022
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CEO/President

Functionality and Upgrades

Regarding the data transfer and the archiving that we need, INFINITT PACS is doing its job.

Feb 2022
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CEO/President

Functionality and Upgrades

We see a lot of problems right now with viewing data sets. We have reproducible errors in terms of...

Feb 2022
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CEO/President

Functionality and Upgrades

As a long-term customer, I would expect a more automatic rollout for upgrade implementations. I know...

Feb 2022
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CEO/President

Functionality and Upgrades

The product is organized a little bit differently and is not specific to what is needed in our...

Feb 2022
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CEO/President

Functionality and Upgrades

There are features we need, but we are working in such a small market, so I have to respect that the...

Feb 2022
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CEO/President

Service and Support

There are no big discrepancies when it comes to the vendor keeping their promises. Things are going...

Feb 2022
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Physician

Relationship

The vendor needs to speak with the client from a logistic point of view. There are certain things...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We are extremely happy. That is the reason we have stuck with INFINITT PACS. We are very happy with...

Jan 2022
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Physician

Relationship

The vendor keeps their promises. Sometimes we have to go through stages where we keep on reminding...

Jan 2022
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Physician

Implementation and Training

Sometimes the vendor takes on more than they can chew with implementations and upgrades. They need...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The system is very expensive for us, especially considering the weak currency of our country.

Jan 2022
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(0)
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Manager

Functionality and Upgrades

INFINITT works to improve knowledge and to provide great tools to end users. Their tools are simple,...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

INFINITT PACS is very slow, especially with our database. The solution is a complicated...

Jan 2022
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(0)
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Director

Service and Support

The biggest strength of the vendor is their support; the support is very good. I most like the...

Jan 2022
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Director

Technology

The biggest opportunities to improve the product include a new design and architecture. It looks and...

Jan 2022
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Manager

Functionality and Upgrades

We like INFINITT PACS. It is intuitive and complete. It loads quickly and without any bugs. The...

Jan 2022
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Manager

Functionality and Upgrades

In terms of future development, we would like to see the vendor work on Maximum Intensity Projection...

Jan 2022
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(0)
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Physician

Service and Support

Unfortunately, we receive very bad support for our practice in general. The vendor doesn't answer...

Jan 2022
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(0)
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CEO/President

Functionality and Upgrades

There is one big change that needs to be made to the system. INFINITT needs to implement the option...

Dec 2021
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Director

Service and Support

We have never worked directly with INFINITT, and we have acquired a lot of problems with our...

Dec 2021
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Director

Future Outlook

The reseller's billing is a bit complicated. We have been struggling with the product's...

Dec 2021
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Physician

Functionality and Upgrades

I like the ability to put designated images on the clipboard rather than going through hundreds of...

Dec 2021
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Physician

Service and Support

INFINITT should give us one point of contact. If we have an issue, it gets routed to multiple...

Dec 2021
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Physician

Implementation and Training

INFINITT should have provided more and better training. There are functions that I don't even know...

Dec 2021
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Physician

ROI / Cost (care and feeding)

Every time we ask for something new to be fixed or improved by the vendor, it always comes at a cost....

Dec 2021
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Director

Functionality and Upgrades

I haven't seen any differences with INFINITT's upgrades. They are the same almost every time.

Dec 2021
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(0)
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Physician

Functionality and Upgrades

To the limited extent that the product integrates, the system does very well.

Dec 2021
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Physician

Relationship

We have the ability to discuss programs with the vendor's executive staff from time to time. During...

Dec 2021
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Physician

Service and Support

Despite the fact that we can talk to the vendor, their response times in solving problems could be improved....

Dec 2021
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Manager

Interfacing and Integration

The solution is very robust and easy to integrate with an EHR.

Dec 2021
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(0)
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Manager

Service and Support

The support people are very good. They are able to solve most of our issues directly.

Dec 2021
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(0)
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Manager

Implementation and Training

The project team that has helped us with the implementation of new sites has been amazing. Even...

Dec 2021
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Manager

Functionality and Upgrades

One thing INFINITT could improve is their DR options. They take time because we are using the native...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Initially, we had a lot of instability with the PACS. It would crash a lot, and INFINITT had to...

Dec 2021
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(0)
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VP/Other Executive

Service and Support

Our contact with the vendor tries their best every time a patch or new version of the system comes...

Dec 2021
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(0)
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VP/Other Executive

Interfacing and Integration

We attempted to integrate our RIS with INFINITT PACS, but the integration wasn't successful. We...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

A lot of our radiologists still use a transcription and dictation module in the PACS to type a...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

We aren’t asking INFINITT to do anything fancy. We are just asking for the system to work properly....

Dec 2021
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(0)
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VP/Other Executive

Future Outlook

I haven't seen any changes with INFINITT PACS in the last year, so I don't think much will change in...

Dec 2021
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(0)
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VP/Other Executive

Service and Support

The constant instability of INFINITT's software is not acceptable. The software uses up all the...

Dec 2021
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(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We bought INFINITT PACS because it looked like a nice product. The interface is well designed.

Dec 2021
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(0)
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View All Articles
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Global PACS 2019
01 December 19    |   Eder Lagemann and Jonathan Christensen
The non-US PACS market is shifting—as cloud technology and lighter infrastructure replace aging C/S models, several traditional market mainstays are no longer viewed as cutting-edge technology. The need for traditional workstations has not disappeared, but healthcare organizations are looking for vendors that are developing imaging platforms that will meet customer needs today and in the future. Based on perspectives from 325 individuals at 272 organizations in 48 countries and territories outside the US, this report examines global as well as regional PACS performance.



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