INFINITT PACS (Non-US)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

INFINITT PACS has a lot of good features, and the vendor's support team is willing to help us...

Aug 2022
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Director

Technology

One change that the vendor could make to improve our experience would be to perform a lot of tests...

Aug 2022
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CIO

Technology

INFINITT is all right. They are not a bad partner. The system is quite a reliable PACS for mobile.

Jun 2022
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CIO

Future Outlook

The INFINITT system is being replaced because we need an integrated system and the risk doesn't meet...

Jun 2022
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CIO

Functionality and Upgrades

We are developing a very nice solution with INFINITT. The medical personnel are very satisfied. The...

May 2022
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CIO

Other Observations & Comments

The vendor has a more specific solution in a certain specialty that we would be able to develop, but...

May 2022
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CIO

Service and Support

The vendor’s support team is very strong and very competitive.

May 2022
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CIO

ROI / Cost (care and feeding)

The product is not expensive, so the return on investment is very high.

May 2022
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CIO

Implementation and Training

The vendor could improve the implementations for our region. The vendor is based in Korea, so when...

May 2022
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Director

Relationship

We don't really interact with INFINITT's support people and executives. Our relationship with the...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to go with INFINITT's product due to its price. The system was well worth what we paid for...

May 2022
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CEO/President

Service and Support

We use INFINITT’s phone support. The vendor does monitor our system proactively.

Feb 2022
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CEO/President

Functionality and Upgrades

The PACS could be easier to use. There are some flaws. Parts of the infrastructure of the system are...

Feb 2022
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CEO/President

Functionality and Upgrades

Regarding the data transfer and the archiving that we need, INFINITT PACS is doing its job.

Feb 2022
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CEO/President

Functionality and Upgrades

We see a lot of problems right now with viewing data sets. We have reproducible errors in terms of...

Feb 2022
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CEO/President

Functionality and Upgrades

As a long-term customer, I would expect a more automatic rollout for upgrade implementations. I know...

Feb 2022
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CEO/President

Functionality and Upgrades

The product is organized a little bit differently and is not specific to what is needed in our...

Feb 2022
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CEO/President

Functionality and Upgrades

There are features we need, but we are working in such a small market, so I have to respect that the...

Feb 2022
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CEO/President

Service and Support

There are no big discrepancies when it comes to the vendor keeping their promises. Things are going...

Feb 2022
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Physician

Relationship

The vendor needs to speak with the client from a logistic point of view. There are certain things...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We are extremely happy. That is the reason we have stuck with INFINITT PACS. We are very happy with...

Jan 2022
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Physician

Relationship

The vendor keeps their promises. Sometimes we have to go through stages where we keep on reminding...

Jan 2022
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Physician

Implementation and Training

Sometimes the vendor takes on more than they can chew with implementations and upgrades. They need...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The system is very expensive for us, especially considering the weak currency of our country.

Jan 2022
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Manager

Functionality and Upgrades

INFINITT works to improve knowledge and to provide great tools to end users. Their tools are simple,...

Jan 2022
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Manager

Functionality and Upgrades

INFINITT PACS is very slow, especially with our database. The solution is a complicated...

Jan 2022
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Director

Service and Support

The biggest strength of the vendor is their support; the support is very good. I most like the...

Jan 2022
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Director

Technology

The biggest opportunities to improve the product include a new design and architecture. It looks and...

Jan 2022
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Manager

Functionality and Upgrades

We like INFINITT PACS. It is intuitive and complete. It loads quickly and without any bugs. The...

Jan 2022
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Manager

Functionality and Upgrades

In terms of future development, we would like to see the vendor work on Maximum Intensity Projection...

Jan 2022
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Physician

Service and Support

Unfortunately, we receive very bad support for our practice in general. The vendor doesn't answer...

Jan 2022
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CEO/President

Functionality and Upgrades

There is one big change that needs to be made to the system. INFINITT needs to implement the option...

Dec 2021
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Director

Service and Support

We have never worked directly with INFINITT, and we have acquired a lot of problems with our...

Dec 2021
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Director

Future Outlook

The reseller's billing is a bit complicated. We have been struggling with the product's...

Dec 2021
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Physician

Functionality and Upgrades

I like the ability to put designated images on the clipboard rather than going through hundreds of...

Dec 2021
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Physician

Service and Support

INFINITT should give us one point of contact. If we have an issue, it gets routed to multiple...

Dec 2021
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Physician

Implementation and Training

INFINITT should have provided more and better training. There are functions that I don't even know...

Dec 2021
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Physician

ROI / Cost (care and feeding)

Every time we ask for something new to be fixed or improved by the vendor, it always comes at a cost....

Dec 2021
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Director

Functionality and Upgrades

I haven't seen any differences with INFINITT's upgrades. They are the same almost every time.

Dec 2021
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Physician

Functionality and Upgrades

To the limited extent that the product integrates, the system does very well.

Dec 2021
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Physician

Relationship

We have the ability to discuss programs with the vendor's executive staff from time to time. During...

Dec 2021
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Physician

Service and Support

Despite the fact that we can talk to the vendor, their response times in solving problems could be improved....

Dec 2021
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Manager

Interfacing and Integration

The solution is very robust and easy to integrate with an EHR.

Dec 2021
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Manager

Service and Support

The support people are very good. They are able to solve most of our issues directly.

Dec 2021
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Manager

Implementation and Training

The project team that has helped us with the implementation of new sites has been amazing. Even...

Dec 2021
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Manager

Functionality and Upgrades

One thing INFINITT could improve is their DR options. They take time because we are using the native...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Initially, we had a lot of instability with the PACS. It would crash a lot, and INFINITT had to...

Dec 2021
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VP/Other Executive

Service and Support

Our contact with the vendor tries their best every time a patch or new version of the system comes...

Dec 2021
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VP/Other Executive

Interfacing and Integration

We attempted to integrate our RIS with INFINITT PACS, but the integration wasn't successful. We...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

A lot of our radiologists still use a transcription and dictation module in the PACS to type a...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

We aren’t asking INFINITT to do anything fancy. We are just asking for the system to work properly....

Dec 2021
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VP/Other Executive

Future Outlook

I haven't seen any changes with INFINITT PACS in the last year, so I don't think much will change in...

Dec 2021
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VP/Other Executive

Service and Support

The constant instability of INFINITT's software is not acceptable. The software uses up all the...

Dec 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We bought INFINITT PACS because it looked like a nice product. The interface is well designed.

Dec 2021
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