INFINITT PACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
We are developing a very nice solution with INFINITT. The medical personnel are very satisfied. The...
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The vendor has a more specific solution in a certain specialty that we would be able to develop, but...
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The vendor’s support team is very strong and very competitive.
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The product is not expensive, so the return on investment is very high.
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The vendor could improve the implementations for our region. The vendor is based in Korea, so when...
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We don't really interact with INFINITT's support people and executives. Our relationship with the...
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We chose to go with INFINITT's product due to its price. The system was well worth what we paid for...
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We use INFINITT’s phone support. The vendor does monitor our system proactively.
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The PACS could be easier to use. There are some flaws. Parts of the infrastructure of the system are...
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Regarding the data transfer and the archiving that we need, INFINITT PACS is doing its job.
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We see a lot of problems right now with viewing data sets. We have reproducible errors in terms of...
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As a long-term customer, I would expect a more automatic rollout for upgrade implementations. I know...
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The product is organized a little bit differently and is not specific to what is needed in our...
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There are features we need, but we are working in such a small market, so I have to respect that the...
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There are no big discrepancies when it comes to the vendor keeping their promises. Things are going...
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The vendor needs to speak with the client from a logistic point of view. There are certain things...
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We are extremely happy. That is the reason we have stuck with INFINITT PACS. We are very happy with...
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The vendor keeps their promises. Sometimes we have to go through stages where we keep on reminding...
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Sometimes the vendor takes on more than they can chew with implementations and upgrades. They need...
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The system is very expensive for us, especially considering the weak currency of our country.
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INFINITT works to improve knowledge and to provide great tools to end users. Their tools are simple,...
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INFINITT PACS is very slow, especially with our database. The solution is a complicated...
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The biggest strength of the vendor is their support; the support is very good. I most like the...
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The biggest opportunities to improve the product include a new design and architecture. It looks and...
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We like INFINITT PACS. It is intuitive and complete. It loads quickly and without any bugs. The...
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In terms of future development, we would like to see the vendor work on Maximum Intensity Projection...
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Unfortunately, we receive very bad support for our practice in general. The vendor doesn't answer...
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There is one big change that needs to be made to the system. INFINITT needs to implement the option...
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We have never worked directly with INFINITT, and we have acquired a lot of problems with our...
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The reseller's billing is a bit complicated. We have been struggling with the product's...
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I like the ability to put designated images on the clipboard rather than going through hundreds of...
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INFINITT should give us one point of contact. If we have an issue, it gets routed to multiple...
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INFINITT should have provided more and better training. There are functions that I don't even know...
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Every time we ask for something new to be fixed or improved by the vendor, it always comes at a cost....
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I haven't seen any differences with INFINITT's upgrades. They are the same almost every time.
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To the limited extent that the product integrates, the system does very well.
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We have the ability to discuss programs with the vendor's executive staff from time to time. During...
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Despite the fact that we can talk to the vendor, their response times in solving problems could be improved....
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The solution is very robust and easy to integrate with an EHR.
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The support people are very good. They are able to solve most of our issues directly.
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The project team that has helped us with the implementation of new sites has been amazing. Even...
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One thing INFINITT could improve is their DR options. They take time because we are using the native...
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Initially, we had a lot of instability with the PACS. It would crash a lot, and INFINITT had to...
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Our contact with the vendor tries their best every time a patch or new version of the system comes...
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We attempted to integrate our RIS with INFINITT PACS, but the integration wasn't successful. We...
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A lot of our radiologists still use a transcription and dictation module in the PACS to type a...
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We aren’t asking INFINITT to do anything fancy. We are just asking for the system to work properly....
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I haven't seen any changes with INFINITT PACS in the last year, so I don't think much will change in...
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The constant instability of INFINITT's software is not acceptable. The software uses up all the...
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We bought INFINITT PACS because it looked like a nice product. The interface is well designed.
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The vendor's support team was really good. We have in-office support people who can help us though.
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The system is user friendly, and it isn't too complicated. We were very happy with it. INFINITT PACS...
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I would buy this system again. I recommend it to others. We have a good opinion of the vendor. The...
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I would suggest that the vendor have a dedicated person for customer inquiries. That way, we could...
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The vendor needs to do more marketing. We are spreading the word about them by word of mouth. Most...
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We have liked the solution from day one because it has so many features that no other vendor's...
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INFINITT is really good at helping me with whatever I ask of them, and the system is good. We have...
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I don't hear much about the system. No noise is a good thing. The system seems to be running fine...
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The application is pretty simple. We just have to do the case study and then report our results....
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The vendor is available when we need them. With any kind of change or downtime, the vendor is always...
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There are less expensive cloud products available that could be faster or more AI driven than...
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In terms of support, the people I am dealing with from INFINITT are some of the best because they...
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Training with INFINITT has been difficult because of COVID-19. I am still using old information from...
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We have been working with the vendor for a long time, so calling their executives is easy to do....
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Our organization is happy with INFINITT in general and happy with the low cost. I know the other...
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INFINITT’s product is the same concept as any other PACS. The functionality depends on the app that...
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The reporting tool in INFINITT PACS is very poor, complicated, and hard to understand. But just to...
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My favorite things about INFINITT are their products' features and the stable service that they...
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INFINITT could provide a better experience around customer satisfaction and service by enhancing...
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I think that INFINITT should focus on areas of investment to enhance their research PACS project.
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