Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Getting through to any of the vendor's support is a challenge. They need to retain people. First of...
Login or Create an Account to see details.
Relationship, Product
I don't have faxes coming into the product, and that has been going on for months. The vendor can't...
Login or Create an Account to see details.
Loyalty, Relationship
We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...
Login or Create an Account to see details.
Product
The system’s integration is beautiful, especially when it comes to the vendor’s development. The...
Login or Create an Account to see details.
Relationship
WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...
Login or Create an Account to see details.
Operations
WellSky has training for what they recommend for office staffing ratios and things like that per...
Login or Create an Account to see details.
Operations, Product
Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....
Login or Create an Account to see details.
Product
We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...
Login or Create an Account to see details.
Relationship, Product
WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...
Login or Create an Account to see details.
Relationship
Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...
Login or Create an Account to see details.
Operations
During our implementation, we had a standing call with WellSky to discuss anything that may have...
Login or Create an Account to see details.
Product
I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...
Login or Create an Account to see details.
Product
WellSky has a lot of great qualities, but there are some competitors out there who have better...
Login or Create an Account to see details.
Relationship
WellSky’s support is improving, but there are still very long hold times.
Login or Create an Account to see details.
Value
WellSky has gotten to where they charge for everything that they come up with.
Login or Create an Account to see details.
Relationship
A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...
Login or Create an Account to see details.
Product
We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...
Login or Create an Account to see details.
Relationship
We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...
Login or Create an Account to see details.
Product
I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...
Login or Create an Account to see details.
Product
I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...
Login or Create an Account to see details.
Product
The strength of WellSky Home Health's reports is only as good as the people who are entering in that...
Login or Create an Account to see details.
Product
WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...
Login or Create an Account to see details.
Relationship
WellSky is constantly telling us about what they are working on in the system, and they always give...
Login or Create an Account to see details.
Value
There are some things that I would like to have in the system. The vendor has given us free trials...
Login or Create an Account to see details.
Operations
WellSky's library of training information doesn't look like it has really been updated. The vendor...
Login or Create an Account to see details.
Product
The system meets my administrative needs. That is good. I like how much information is available in...
Login or Create an Account to see details.
Product, Value
A lot of the time, I am the last one at my organization to handle discharge OASIS information....
Login or Create an Account to see details.
Product, Value
Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...
Login or Create an Account to see details.
Loyalty, Relationship
We decided to go with WellSky because they got their executive team involved, and they were a lot...
Login or Create an Account to see details.
Product, Value
I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...
Login or Create an Account to see details.
Loyalty, Product
WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...
Login or Create an Account to see details.
Relationship
There are road-map items that we discussed with WellSky as needed for development that were...
Login or Create an Account to see details.
Operations, Product
The product’s simplicity of use for the point-of-service user is very good. The time to implement is...
Login or Create an Account to see details.
Operations, Product
If we are talking about a full system implementation from scratch, WellSky is very good. When we are...
Login or Create an Account to see details.
Relationship, Product
WellSky is a very walled garden when it comes to integration with minimal API support and no means...
Login or Create an Account to see details.
Product
The system does not have a lot of automation and validation, and that means we are very dependent on...
Login or Create an Account to see details.
Relationship
We were given an enterprise support channel that is supposed to include WellSky's more experienced...
Login or Create an Account to see details.
Product
The product has certain areas where it is very strong, but there are other areas where we have to...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Things are going well with WellSky Home Health. The vendor is working with us on some issues right...
Login or Create an Account to see details.
Relationship
We need better communication and education from WellSky for implementations. When WellSky makes an...
Login or Create an Account to see details.
Product
For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...
Login or Create an Account to see details.
Relationship, Product
WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...
Login or Create an Account to see details.
Product, Value
We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...
Login or Create an Account to see details.
Product
WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...
Login or Create an Account to see details.
Relationship
WellSky is very responsive when I call, and that is great. They help me find solutions for issues...
Login or Create an Account to see details.
Relationship, Operations, Product
The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...
Login or Create an Account to see details.
Product
The WellSky system copies forward basic information, and it is nice that we don't have to put that...
Login or Create an Account to see details.
Relationship
WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...
Login or Create an Account to see details.
Product
I would have to let anyone considering WellSky know that the WellSky system is a reliable and...
Login or Create an Account to see details.
Relationship
WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...
Login or Create an Account to see details.
Product
The documentation in WellSky Home Health has always gone well, and the product has evolved as the...
Login or Create an Account to see details.
Value
The cost is out of control, and every day, something is not working properly. I would not buy the...
Login or Create an Account to see details.
Value
WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...
Login or Create an Account to see details.
Relationship
WellSky’s service could be better, and they could provide information on things that are coming out...
Login or Create an Account to see details.
Culture, Product
In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...
Login or Create an Account to see details.
Product
I wish we could break down reports in the system further to specifically see the referrals. If a...
Login or Create an Account to see details.
Loyalty, Relationship
WellSky has gotten better about having a support person. The support person is a salesperson and a...
Login or Create an Account to see details.
Operations, Product
WellSky's system is very easy for clinicians to use, and that is great. I like the help options...
Login or Create an Account to see details.
Relationship
Everything has been going very well with WellSky. They are efficient, quick to respond, and...
Login or Create an Account to see details.
Product
WellSky Home Health works fabulously when it works, and the clinical product works well. But there...
Login or Create an Account to see details.
Product, Value
The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...
Login or Create an Account to see details.
Operations
When WellSky tells us they will do something, it takes two to three times following up with them to...
Login or Create an Account to see details.
Relationship
WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...
Login or Create an Account to see details.
Value
Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...
Login or Create an Account to see details.
Relationship
WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...
Login or Create an Account to see details.
Relationship
We have had several representatives come and go, but the executives are nonexistent. WellSky has...
Login or Create an Account to see details.
Loyalty, Product
The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....
Login or Create an Account to see details.
Loyalty
The system is going to be very good at the continuum of care and integrating with other aspects of...
Login or Create an Account to see details.
Product
The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...
Login or Create an Account to see details.
Product, Value
Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...
Login or Create an Account to see details.
Loyalty, Relationship
I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...
Login or Create an Account to see details.
Product
I would tell someone that I think the product is a very thoughtful, fully integrated system that...
Login or Create an Account to see details.
Product
I have previously used a different EHR, and I think that was a better system than WellSky Home...
Login or Create an Account to see details.
Relationship
WellSky’s communication is not as great as it should be. When they submit any updates to their...
Login or Create an Account to see details.
Relationship
WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...
Login or Create an Account to see details.
Product
Over the last couple of years, we have noticed that when we log in to the system, the system will...
Login or Create an Account to see details.
Loyalty
We were looking to switch away from WellSky Home Health in the past because of some issues, but our...
Login or Create an Account to see details.
Relationship, Product
There are things that we need to maintain for our database, like our ID numbers or addresses, and we...
Login or Create an Account to see details.
Product
WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...
Login or Create an Account to see details.
Relationship
We reach out to WellSky’s people, but whether they respond is inconsistent.
Login or Create an Account to see details.
Product
WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...
Login or Create an Account to see details.
Relationship
We have been dealing with WellSky for a long time, and they basically do what we want because we...
Login or Create an Account to see details.
Relationship
We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...
Login or Create an Account to see details.
Product
We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...
Login or Create an Account to see details.
Loyalty, Product
We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...
Login or Create an Account to see details.
Relationship
WellSky will fly down if they get major issues and if they need to. They are very supportive in that...
Login or Create an Account to see details.
Loyalty, Product
The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...
Login or Create an Account to see details.
Product
The product is really easy for the end users and clinicians in the field, but operationally, it is...
Login or Create an Account to see details.
Relationship, Product
WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...
Login or Create an Account to see details.
Operations
We have kind of figured out a way around WellSky’s training program. We actually put in a practice...
Login or Create an Account to see details.
Operations, Product
The product is very user friendly. It is nice to have one page and not have to go through a bunch of...
Login or Create an Account to see details.
Operations, Product
Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....
Login or Create an Account to see details.
Operations
WellSky has training information available online that we can go look up ourselves, but in terms of...
Login or Create an Account to see details.
Relationship
WellSky's support has been much better recently. When the vendor first switched over to WellSky,...
Login or Create an Account to see details.
Relationship, Product, Value
Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...
Login or Create an Account to see details.
Product
We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...
Login or Create an Account to see details.
Product
WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...
Login or Create an Account to see details.
Culture, Value
WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...
Login or Create an Account to see details.
Product
The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...
Login or Create an Account to see details.
Relationship, Product
WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...
Login or Create an Account to see details.
Product, Value
WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...
Login or Create an Account to see details.
Relationship, Product
It is not easy for administrators to get the financial data they need from the system. There is a...
Login or Create an Account to see details.
Loyalty
We would not recommend WellSky Home Health, and we are actively looking for a new platform.
Login or Create an Account to see details.
Relationship, Product
WellSky made a significant update to their financial reporting, and the software has been glitchy...
Login or Create an Account to see details.
Relationship, Product
The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...
Login or Create an Account to see details.
Relationship, Operations
WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...
Login or Create an Account to see details.
Product
WellSky's charting setup is easy for clinicians in the field.
Login or Create an Account to see details.
Product
We would like to see WellSky improve the part for the back office. We can run some of the reports,...
Login or Create an Account to see details.
Relationship
WellSky has failed to deliver on their promise with their Medicare secondary product. That has been...
Login or Create an Account to see details.
Value
WellSky charges for everything. They charge for every improvement or correction they make, such as...
Login or Create an Account to see details.
Relationship, Operations
WellSky gets things about 80%–90% every time, but they never get things completely. There is always...
Login or Create an Account to see details.
Product
Upgrades to the system tend to happen during peak hours of service, and that causes problems during...
Login or Create an Account to see details.
Product
The product is very easy to use compared to other EMRs. The navigation through the system is seamless....
Login or Create an Account to see details.
Relationship
When it comes to technical support, it can be difficult to get ahold of someone when we need them....
Login or Create an Account to see details.
Loyalty, Product
We would like WellSky Home Health's reporting functions to be better overall. It isn't easy for us...
Login or Create an Account to see details.
Operations, Product
The only time the system doesn't work is when the vendor is doing an update, but the vendor will let...
Login or Create an Account to see details.
Loyalty, Value
One of the main reasons we will never leave the system is that it is the most user-friendly EMR out...
Login or Create an Account to see details.
Relationship, Operations
The vendor is very forward thinking. They are always ahead of any regulation or compliance rule. We...
Login or Create an Account to see details.
Relationship
Sometimes, it is hard for us to get ahold of the vendor's support people. I think that is because of...
Login or Create an Account to see details.
Relationship
WellSky is a great partner. I work with one of their leaders.
Login or Create an Account to see details.
Product
We have tried to access the product on our smartphones, but the application doesn’t work well at all...
Login or Create an Account to see details.
Relationship
When Kinnser Software was still Kinnser Software, things were much better. Since the acquisition,...
Login or Create an Account to see details.
Relationship
The process of getting replies back from the vendor is terribly slow. We used to be able to call in...
Login or Create an Account to see details.
Culture, Value
WellSky is adding functionality to their systems, but they are charging so much for their add-ons...
Login or Create an Account to see details.
Value
WellSky used to do a lot of free education and things to support agencies, and those things were...
Login or Create an Account to see details.
Product, Value
The system's financial functionality isn't quite what it needs to be. Our finance people have had...
Login or Create an Account to see details.
Operations, Product
The integration between WellSky Home Health and our ancillary product does what it is supposed to...
Login or Create an Account to see details.
Value
The transition from our old product to WellSky's product went well because it was easy. The system...
Login or Create an Account to see details.
Loyalty, Product
WellSky needs to work on their hospice care product; they only update it when they absolutely have...
Login or Create an Account to see details.
Culture, Loyalty, Value
When I was shopping for an upgraded system, the number-one rated vendor only had salespeople who...
Login or Create an Account to see details.
Relationship
There are times when the wait time for support is over an hour, which is a long time when our...
Login or Create an Account to see details.
Relationship
I am not somebody who avoids talking to vendor leadership. Early on, I called WellSky's executive...
Login or Create an Account to see details.
Product, Value
Our customized integration has made a difference for our organization. It has lowered our manual...
Login or Create an Account to see details.
Product
We would like to see WellSky improve its authorization module system to be more tailored to a...
Login or Create an Account to see details.
Loyalty
We decided to go with WellSky because their pricing was so much better than other vendors in the market....
Login or Create an Account to see details.
Product, Value
The area with the most opportunity for improvement is the executive suite of reporting that a lot of...
Login or Create an Account to see details.
Relationship, Product
WellSky doesn't have the appropriate safeguards within the system to keep it in compliance with...
Login or Create an Account to see details.
Product
We have a lot of duplication and things that users have to do multiple times. There is some...
Login or Create an Account to see details.
Relationship
WellSky escalated our issues early on, and they provided some good metrics to us so that we could...
Login or Create an Account to see details.
Operations
The vendor has online modules that allow us to look at our community or at published online...
Login or Create an Account to see details.
Operations, Product
I have used a few EMRs, and from what I have seen on the clinical side, I would say WellSky Home...
Login or Create an Account to see details.
Culture
WellSky is pretty transparent on all their costs and everything.
Login or Create an Account to see details.
Product
The system has something new called value-based insights, which are dashboards that show how I am...
Login or Create an Account to see details.
Product
There are certain functionalities and features of other EMRs that I like that WellSky's system...
Login or Create an Account to see details.
Product, Value
WellSky Home Health is a good EMR program, but I have several add-ons to the program, and WellSky...
Login or Create an Account to see details.
Relationship
My biggest gripe is the hold times when I have to call the customer service or tech support teams....
Login or Create an Account to see details.
Relationship
WellSky has a help tab, and they have tried to implement a little chat feature, and that is almost...
Login or Create an Account to see details.
Relationship, Product
With the whole OASIS-E change with WellSky, the EMR is radically different, and the vendor made some...
Login or Create an Account to see details.
Loyalty, Value
When we were searching originally, some of the other vendors out there really did nickel-and-dime...
Login or Create an Account to see details.
Relationship
We would like to see the vendor reach out by phone call or video chat to end users more frequently...
Login or Create an Account to see details.
Relationship, Product
Our medical supply company has a scanning system, and we have not been able to implement it partly...
Login or Create an Account to see details.
Product
There are definitely times when WellSky's system glitches and is very slow. There are other issues...
Login or Create an Account to see details.
​
Featured Reports
Preferences