Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Scheduling - Physician on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Lightning Bolt Scheduling Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/20/2021 5:36:15 AM and Model.EvProductId = 2867

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Scheduling - Physician on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Implementation and Training

With our Lightning Bolt implementation, I was really concerned because of a tight timeline, but they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We moved over to Lightning Bolt Scheduling because it is fully integrated with our other solutions....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

So far, I haven’t heard anything negative about Lightning Bolt Scheduling since it has been...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor needs to get better at their integration. We have to use a lot of our own staff to make...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is great for end users, and it is getting even better. The things that the vendor is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I talk to the executives of Lightning Bolt regularly. Whenever I need to meet with them, they are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Lightning Bolt Scheduling is a comprehensive scheduling tool that can be utilized in multiple ways....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The application works fantastically. Our payroll integration, on-call system, and advanced rules...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have only used this system and one other system for scheduling. The Lightning Bolt system is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have night shifts and day shifts. Because the night shifts are long, we never schedule them back...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I called Lightning Bolt about a situation. I had published our schedule and couldn't find something...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The level of support has been excellent since we figured out which phone number to call. The vendor...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we are working on an existing schedule, it would be lovely if there were an easy way to add a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution works very well. Our call schedule pulls from it, and that happens seamlessly. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt keeps coming out with new things, but I am not searching for a lot. I always have the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system did not work for our outpatient group. That had nothing to do with what the system was;...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We learned of the Lightning Bolt system through the hospitalist. When that person told me what the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Lightning Bolt is very good at implementations and upgrades. I haven't had any trouble with the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I could get the solution to work a bit more if I learned a bit more.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When Lightning Bolt comes up with something, they will talk to us about the new thing to see whether...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have an assigned person that I can go to. That person is phenomenal. I never have to send emails...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I am not aware of any other programs or what they cost, but we think that the Lightning Bolt system...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If I presented a situation to the vendor, they would try to figure out how to do the thing if they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Lightning Bolt does a fantastic job. They have training that we can go to, but with COVID-19, we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We are ending our relationship with Lightning Bolt. When we did a demo with another vendor, the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Overall, I would give Lightning Bolt a B+. They did well. Their support was hit or miss. Either they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We schedule the doctors a full year in advance with Lightning Bolt Scheduling. The schedule is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are not looking at other vendors' solutions. We have the system synced, so things are pretty...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Lightning Bolt keeps the system updated and running. The system is not down during normal business...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Lightning Bolt has done a phenomenal job with the product. I am very pleased with it. They continue...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Lightning Bolt has always been so receptive to our feedback, and they have always followed up with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With the COVID-19 crisis, I have used the system on my phone, computer, and iPad. Having that fluid...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

With Lightning Bolt's product, it feels like we are using a Ferrari to drive to the grocery store...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would say that Lightning Bolt is both a vendor and a partner. There is sometimes a little bit of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am happy with Lightning Bolt Scheduling, and it is a great product. I don't know what else is out...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt is one of those systems that is driven like a dictionary. That means that sometimes...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Lightning Bolt is not really able to integrate with other things that we use. We have also created a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The phone support is very good for Lightning Bolt. When we call, the vendor will usually walk us...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a few departments that do optimized scheduling. They use rules and work directly with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a lot of different scheduling needs across all of our departments, and Lightning Bolt's...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Lightning Bolt avoids charging for every little thing. We don't get nickel-and-dimed. We pay plenty...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor did a really excellent job with the implementation, and they have provided us with really...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Recently, there has been some staff turnover at Lightning Bolt, and our users are struggling to get...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The reports from Lightning Bolt Scheduling are easy to export into Excel or into a PDF. It is also...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Lightning Bolt is partnered with secure health messaging solution folks, so I can navigate from one...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Not all of our departments are using Lightning Bolt Scheduling for automatic schedules. The reason...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I like all the intelligence that is built into the system. Lightning Bolt Scheduling is pretty user...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

I am curious to see how the new upgrades work with Lightning Bolt Scheduling. I have to give the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Using Lightning Bolt Scheduling is great. As Lightning Bolt has gotten bigger, getting the small...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Lightning Bolt Scheduling is pretty easy to use. I don't think the question about driving outcomes...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

During COVID-19, we were relying on Lightning Bolt a lot when we had to make changes. Luckily, we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I can see how the system works really well for small groups, and I sometimes think the system gets...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

There is so much to take into consideration when building schedules for so many people, so when...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor does very well with their ongoing support. Their consultants and people we work with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would tell the vendor to develop the program to take on a larger burden for large programs. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would tell others that the implementation process takes a lot of work and that they just have to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are expanding our use of Lightning Bolt Scheduling. I have been really impressed with Lightning...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Lightning Bolt has had some opportunities to make their user interface a little bit more intuitive.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Lightning Bolt is very quick to develop things to meet our needs. I think that may be unique to me,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have done some ROI studies with Lightning Bolt. After we implemented the system and actually...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I would absolutely recommend Lightning Bolt. They are part of our strategy, and they are focusing on...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

To get through the COVID-19 crisis, I have made so many changes. I have the ability to do things...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

Right now, Lightning Bolt deserves the highest score for new technology because the whole system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

With Lightning Bolt, we have not had an increase in our rate since we joined them years ago....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

I gave Lightning Bolt's implementation services the highest score because I am in the process of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The executives haven’t reached out in a while. We had some issues with the system considering a lot...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I am in contact with our Lightning Bolt consultant. The person helps me keep the system up to date...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor sends a lot of training. I don’t really utilize the training because I feel like I have a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We are still running into a few issues that I am hoping to fix. The system isn’t perfect. Surgery is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If we use the system through the desktop version of the full website, the system is much more user...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Proactive service is nonexistent. Every six months or so, somebody from Lightning Bolt will come and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There really isn't any executive involvement. The person that we worked with at the beginning isn't...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Whether I would recommend the product depends on what others are looking for. If people want to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We went live with the system with the understanding that we would be able to use it to create at...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been having an issue, and Lightning Bolt's answer is that we should keep trying to get...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I don't necessarily have anything too negative to say. I don't want to impact Lightning Bolt's...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are working on a new solution at the system level. Our long-term goal is to move to one solution...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I don't know that Lightning Bolt has made any promises to us. I have never had a bad customer...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I would have to rate the training really low because of the turnover. We essentially train Lightning...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of integration, the only thing we have done is use Lightning Bolt's system as a data source...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The support has been the same during the COVID-19 crisis. I haven't had any problems. The vendor's...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

When it comes to driving tangible outcomes, I guess I would give the highest score. We get what we...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I am satisfied with Lightning Bolt. They avoid charging us. As far as I know, I am a little...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

The initial training was good. I haven't really had any ongoing training. I don't know that there...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The customer service is great. We send the service people an email, and they get back to us within...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Lightning Bolt is very proactive. We have different individuals who help us. One person reaches out...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The executive involvement is pretty good. When our main contact changed, Lightning Bolt made that a...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

I would rate Lightning Bolt’s enthusiasm for training very high. They really want to be there. I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Lightning Bolt has definitely helped us with our integration goals. The only caveat to that is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

The ease of use is excellent, but that comes with a caveat. People have to ensure they understand...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I would tell other providers that the amount of energy people put into implementing the product...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Lightning Bolt just did a simple designation of who was on the COVID-19 floor. I can’t say that was...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would not give the vendor a perfect rating for delivering new technology that meets our needs....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system has a very intuitive rules engine that can be developed pretty much for any customized...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have been supported very well during the COVID-19 crisis. We haven't needed a whole lot of support....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are very pleased with the software. It works well for us, and we have a very complicated...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

One thing that we learned during COVID-19 is that having all schedules in one place is very helpful...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

Lightning Bolt's motto is to make things happen when we ask for those things. Our main...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We have a mutual partnership with Lightning Bolt. They are definitely getting something from us....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I had initial training, but I haven’t seen a lot in the way of training that is available from the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Given that Lightning Bolt Scheduling has the ability to float over into Outlook, I would say that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some parts of the system that need to work better. When setting up new rules in the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I would give Lightning Bolt a good rating for delivering new technology that meets our needs because...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sometimes when we have to make changes to the system, the interface is a little difficult to use for...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

When I have needed to respond to Lightning Bolt, they have been responsive. I would give them a high...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Lightning Bolt Scheduling is a scheduling software, so it either works or it doesn’t. We have...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The personal representative that I had was extremely helpful. I don’t think that person could have...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We went with Lightning Bolt because they had a statistics-based scheduling model. Very few...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

Lightning Bolt will do pretty much everything. They can set up everything for an organization. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I wanted to be very involved. I truly attempted to learn as much as I could about the program. I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We have never needed any support. We have added a couple of providers and have had some providers...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Lightning Bolt doesn’t directly support some of our third-party programs. We came up with a great...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When it comes to how Lightning Bolt has supported me through COVID-19, our representative is really...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I would maybe buy Lightning Bolt Scheduling again if I had a better representative. The...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would rate the vendor’s implementation services a little low just because we don’t get a lot of...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I don’t know about nickel-and-diming. I don’t know the charges behind the system. I know that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

A lot of the problems with the system’s integration have to do with rules breaking. The system is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

During the COVID-19 crisis, Lightning Bolt has gone above and beyond. We had an urgent need to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

During the COVID-19 crisis, we had to close our clinic and add and change various aspects of our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product makes the scheduling process extremely efficient, and the personnel are very...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are familiar with the software. We have decided to stay with the solution since the pain of...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Overall, the system is good. The vendor’s customer service representatives are very responsive. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The vendor has done a good job with integration. However, the system can be a little clunky. There...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Lightning Bolt has been pretty up front about the number of physicians we have on the schedule that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have a representative that we can reach out to when we have questions, and that person is good. I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I can't say a single negative thing about the vendor or product. Lightning Bolt lives up to their...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We only have one integration set up for authorization purposes to authenticate users, and that is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Lightning Bolt system is very user friendly. It just works. If a physician requests time off, I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When updates happen, I don't know about them. I just see something new and don't know exactly where...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I ask questions, the person from Lightning Bolt is on top of things. This person is always...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Because of COVID-19, we changed the way we practice medicine, so I had to make changes to Lightning...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that Lightning Bolt Scheduling says exactly what the schedule is. Other programs look so...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I do some workarounds. The only reason for that is time constraints. I am sure there is a way for...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

For a while now, I have been asking for a way to print things, and I still don't have the ability.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is awesome. When I have a question, I can call the support people, and they...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution saves us a tremendous amount of time. With the solution, it is so much easier to track...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are things about the system that I like and things that I don't like. It is really difficult...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

It is great that I can see data in a lot of different ways; I can look at a schedule by assignment...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Lightning Bolt Scheduling is a great tool compared to what we used to do. We used to do scheduling...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would highly recommend the system to others. I would tell them that the system is web based and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor was unable to help us produce a certain schedule that we requested to help us meet our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I have had problems with billing recently. Ever since the vendor got sold, it seems like we have...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

Unfortunately, things are going to end with Lightning Bolt Scheduling here. Our organization is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

The vendor keeps their promises. The vendor had great customer support when I was trying to make the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

One thing I like about the product is the ability to generate a schedule without having to do the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor keeps their promises. The representative that I deal with is on top of things. The...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Whenever I have to call the vendor to ask a question, I don’t get charged. The vendor just charges...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The system is very basic, so the implementation went well. I had basic training, and I haven’t had...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very simple. We put the time in, and if there are any changes, the system alerts us....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

It has been a while since any training with Lightning Bolt has happened, but when we last had...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is a feature where a doctor can request time off through Lightning Bolt's system, and the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The schedules that I have are confusing, so anytime there is a change, I mess up the program. It is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

I haven’t compared Lightning Bolt's solution to anything because I haven’t used any other system....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

I don’t know that Lightning Bolt has given me any promises. I know that their company says they are...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

As I use Lightning Bolt's software, things come into my mind in terms of technology I would like to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Lightning Bolt is going to be switching formats. They said the system they are working on is not...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt Scheduling gives us a great visual of where the doctors should be overall, but to see...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My unit is not fully using Lightning Bolt's solution the way we could be only because it would need...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor only charges per doctor in the schedule. They do charge when I add new doctors, but I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are planning to stay with Lightning Bolt Scheduling. As far as I know, there has been no...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A couple of months ago, there was an upgrade that happened that had some bugs in it that I found out...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor had a recent upgrade, and they forgot to tell me about it ahead of time. If they were...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I report issues, the people I work with are really good. Whenever I write to Lightning Bolt's...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor is working with us on an integration with new software that is going to provide some...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have had a wish list, and the vendor has fulfilled some things on my wish list, but I still have a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

As far as I know, we have never been charged for every little thing. I could call Lightning Bolt and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Lightning Bolt Scheduling took some work up front to be set up, but it is an absolute time saver for...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Due to the fact that each physician practice and software use is different, the support requires...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Lightning Bolt Scheduling works really well for me putting in my requests. Each schedule cycle...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I look at the schedule every time it comes out. It is not perfect and always needs tweaks. I can’t...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that the system is rules based. I am not sure how it will be in the future, but I like how we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The tool is great. And Lightning Bolt is continually trying to help their clients reach their goals....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

As long as I am working in my current department, the product will be part of our long-term plan. It...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't know about the ease of use for the system. Individuals that are required to work in it just...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The product is good at supporting our interoperability goals. It meets my needs greatly. It is very...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A certain department is trying to put together a schedule for an entire year, but given the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have integrated Lightning Bolt Scheduling with another system, and we can pull up the Lightning...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use depends on how tech savvy particular individuals are. I have a couple of colleagues...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

If I go to my phone and pull up Lightning Bolt Scheduling on my phone, the print is really fine and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor does well with their ongoing support. I recently opened a ticket, and the support people...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the system has been very useful and convenient for most of the services. Some larger...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A couple of our optimized services, particularly our hospital services, have a very complicated...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

From an analyst's perspective, Lightning Bolt is easy to work with. They are responsive, and we have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor sent out an email early on regarding COVID-19, and they let us know that they had...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Lightning Bolt's support is superior. The vendor was very reliable for the implementation. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We didn't fully understand what we needed during that process of purchasing. So I don't want to give...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system as our enterprise solution has definitely been satisfying, and there is transparency; we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I haven't seen anything proactive from the vendor. I opened a ticket recently because our mobile app...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am not aware of executive involvement. I work with one of the vendor's analysts, and that person...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would recommend buying Lightning Bolt Scheduling. When I recall the other vendors we looked at, I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor worked with optimized schedules quite a bit, and they didn't charge extra for that, so I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would recommend the product. It is the best by far of anything I have used. Lightning Bolt...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that all of the end users can make schedule swaps on their own. I am responsible for keeping...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be helpful and useful if the vendor had a tip sheet with rules or something that they could...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt Scheduling is by far one of the best systems I have used. However, I spend an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product connects to our pager system really nicely. We have an electronic pager system that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

As far as I know, the vendor keeps all of their promises. Everything has been good. When I need to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation services and upgrades from the vendor have been good. The system is very complex....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I had training years ago, and it was very good. The vendor was present and did multiple training...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Using the system can be tricky. For the things I know how to do, the system is quite easy. There are...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's phone and web support is excellent, and the vendor routinely reaches out to me. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had very little interaction from the vendor executives. We receive occasional emails and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I am very pleased with the product and feel that we have gotten our money's worth, though I have no...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Right now, Lightning Bolt Scheduling is part of our long-term plans because it was recommended by...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The system does its job, but I have some complaints, just as I would with any software. Sometimes...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

I was not even aware of what was different after a recent upgrade. The vendor should tell me when...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Lightning Bolt has supported us through COVID-19. They haven't been proactive, but when I reach out...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Lightning Bolt has actually saved us money by suggesting other ways to enroll our providers. We have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Lightning Bolt answers my questions frequently when I need help. I would hope that they would let me...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system makes the call schedule for me, and then I just tweak it. I don't have to do everything...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I 100% recommend the Lightning Bolt system. It is very user friendly, and the customer service is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Things with Lightning Bolt have been going as well as they did before COVID-19. In terms of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is intuitive and easy to grasp. We have many doctors working in the platform, and they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When there is something that I don't know how to do, I let Lightning Bolt know what I am trying to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I could be trained so that I wouldn't have to talk to my representative all the time, but that would...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I absolutely love Lightning Bolt's product. Their program is really easy to learn and use. My...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Lightning Bolt's team has been very awesome. I have direct contacts, and whenever I call, they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt does everything pretty well. I have never had a bad experience with them. But they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt has helped us make new rules to take a doctor out of the already made rules when that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would buy Lightning Bolt's product again. I would be lost without this solution. Lightning Bolt is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our only complaint is that when Lightning Bolt has updates or training sessions, they send us an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I make the schedule manually, and then I upload the schedule into Lightning Bolt Scheduling so that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With COVID-19, Lightning Bolt’s support has been great. When we needed some extra slots, Lightning...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It takes a really long time to create rules. Once the rules are created and I try to run a schedule,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The initial training was really good. In terms of the ongoing training, Lightning Bolt has changed...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know what the tool is promoted to do, but I assume it is promoted to build the schedule...