Lightning Bolt Scheduling Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 9:16:31 AM and Model.EvProductId = 2867

Commentary Summary

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User Commentary

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Manager

Lessons Learned

If we use the system through the desktop version of the full website, the system is much more user...

Sep 2020
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Manager

Service and Support

Proactive service is nonexistent. Every six months or so, somebody from Lightning Bolt will come and...

Sep 2020
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Manager

Relationship

There really isn't any executive involvement. The person that we worked with at the beginning isn't...

Sep 2020
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Manager

Lessons Learned

Whether I would recommend the product depends on what others are looking for. If people want to...

Sep 2020
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Manager

Functionality and Upgrades

We went live with the system with the understanding that we would be able to use it to create at...

Sep 2020
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Manager

Functionality and Upgrades

We have been having an issue, and Lightning Bolt's answer is that we should keep trying to get...

Sep 2020
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Manager

Lessons Learned

I don't necessarily have anything too negative to say. I don't want to impact Lightning Bolt's...

Sep 2020
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Manager

Functionality and Upgrades

We are working on a new solution at the system level. Our long-term goal is to move to one solution...

Sep 2020
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Manager

Lessons Learned

I don't know that Lightning Bolt has made any promises to us. I have never had a bad customer...

Sep 2020
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Manager

Implementation and Training

I would have to rate the training really low because of the turnover. We essentially train Lightning...

Sep 2020
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Manager

Functionality and Upgrades

In terms of integration, the only thing we have done is use Lightning Bolt's system as a data source...

Sep 2020
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Physician

Service and Support

The support has been the same during the COVID-19 crisis. I haven't had any problems. The vendor's...

Sep 2020
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Physician

Interfacing and Integration

When it comes to driving tangible outcomes, I guess I would give the highest score. We get what we...

Sep 2020
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Physician

ROI / Cost (care and feeding)

I am satisfied with Lightning Bolt. They avoid charging us. As far as I know, I am a little...

Sep 2020
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Physician

Lessons Learned

The initial training was good. I haven't really had any ongoing training. I don't know that there...

Sep 2020
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Physician

Service and Support

The customer service is great. We send the service people an email, and they get back to us within...

Sep 2020
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Physician

Service and Support

Lightning Bolt is very proactive. We have different individuals who help us. One person reaches out...

Sep 2020
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Physician

Relationship

The executive involvement is pretty good. When our main contact changed, Lightning Bolt made that a...

Sep 2020
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Physician

Implementation and Training

I would rate Lightning Bolt’s enthusiasm for training very high. They really want to be there. I...

Sep 2020
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Physician

Interfacing and Integration

Lightning Bolt has definitely helped us with our integration goals. The only caveat to that is...

Sep 2020
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Physician

Lessons Learned

The ease of use is excellent, but that comes with a caveat. People have to ensure they understand...

Sep 2020
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Physician

Lessons Learned

I would tell other providers that the amount of energy people put into implementing the product...

Sep 2020
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Physician

Service and Support

Lightning Bolt just did a simple designation of who was on the COVID-19 floor. I can’t say that was...

Sep 2020
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VP/Other Executive

Service and Support

I would not give the vendor a perfect rating for delivering new technology that meets our needs....

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The system has a very intuitive rules engine that can be developed pretty much for any customized...

Sep 2020
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VP/Other Executive

Service and Support

We have been supported very well during the COVID-19 crisis. We haven't needed a whole lot of support....

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We are very pleased with the software. It works well for us, and we have a very complicated...

Sep 2020
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CFO

Functionality and Upgrades

One thing that we learned during COVID-19 is that having all schedules in one place is very helpful...

Aug 2020
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CFO

Service and Support

Lightning Bolt's motto is to make things happen when we ask for those things. Our main...

Aug 2020
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CFO

Relationship

We have a mutual partnership with Lightning Bolt. They are definitely getting something from us....

Aug 2020
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VP/Other Executive

Implementation and Training

I had initial training, but I haven’t seen a lot in the way of training that is available from the...

Aug 2020
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VP/Other Executive

Interfacing and Integration

Given that Lightning Bolt Scheduling has the ability to float over into Outlook, I would say that...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

There are some parts of the system that need to work better. When setting up new rules in the...

Aug 2020
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VP/Other Executive

Technology

I would give Lightning Bolt a good rating for delivering new technology that meets our needs because...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Sometimes when we have to make changes to the system, the interface is a little difficult to use for...

Aug 2020
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VP/Other Executive

Service and Support

When I have needed to respond to Lightning Bolt, they have been responsive. I would give them a high...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Lightning Bolt Scheduling is a scheduling software, so it either works or it doesn’t. We have...

Aug 2020
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Physician

Relationship

The personal representative that I had was extremely helpful. I don’t think that person could have...

Aug 2020
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Physician

Functionality and Upgrades

We went with Lightning Bolt because they had a statistics-based scheduling model. Very few...

Aug 2020
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Physician

Other Observations & Comments

Lightning Bolt will do pretty much everything. They can set up everything for an organization. They...

Aug 2020
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Physician

Lessons Learned

I wanted to be very involved. I truly attempted to learn as much as I could about the program. I...

Aug 2020
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Physician

Service and Support

We have never needed any support. We have added a couple of providers and have had some providers...

Aug 2020
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Physician

Interfacing and Integration

Lightning Bolt doesn’t directly support some of our third-party programs. We came up with a great...

Aug 2020
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Manager

Service and Support

When it comes to how Lightning Bolt has supported me through COVID-19, our representative is really...

Aug 2020
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Manager

Service and Support

I would maybe buy Lightning Bolt Scheduling again if I had a better representative. The...

Aug 2020
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Manager

Relationship

I would rate the vendor’s implementation services a little low just because we don’t get a lot of...

Aug 2020
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Manager

Other Observations & Comments

I don’t know about nickel-and-diming. I don’t know the charges behind the system. I know that...

Aug 2020
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Manager

Interfacing and Integration

A lot of the problems with the system’s integration have to do with rules breaking. The system is...

Aug 2020
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Manager

Service and Support

During the COVID-19 crisis, Lightning Bolt has gone above and beyond. We had an urgent need to...

Aug 2020
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Physician

Functionality and Upgrades

During the COVID-19 crisis, we had to close our clinic and add and change various aspects of our...

Aug 2020
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Physician

Functionality and Upgrades

The product makes the scheduling process extremely efficient, and the personnel are very...

Aug 2020
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Director

Functionality and Upgrades

We are familiar with the software. We have decided to stay with the solution since the pain of...

Aug 2020
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Director

Service and Support

Overall, the system is good. The vendor’s customer service representatives are very responsive. They...

Aug 2020
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Director

Technology

The vendor has done a good job with integration. However, the system can be a little clunky. There...

Aug 2020
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Director

ROI / Cost (care and feeding)

Lightning Bolt has been pretty up front about the number of physicians we have on the schedule that...

Aug 2020
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Director

Service and Support

We have a representative that we can reach out to when we have questions, and that person is good. I...

Aug 2020
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Manager

Functionality and Upgrades

I can't say a single negative thing about the vendor or product. Lightning Bolt lives up to their...

Aug 2020
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Manager

Interfacing and Integration

We only have one integration set up for authorization purposes to authenticate users, and that is...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The Lightning Bolt system is very user friendly. It just works. If a physician requests time off, I...

Aug 2020
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Analyst/Coordinator

Service and Support

When updates happen, I don't know about them. I just see something new and don't know exactly where...

Aug 2020
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Analyst/Coordinator

Service and Support

When I ask questions, the person from Lightning Bolt is on top of things. This person is always...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

Because of COVID-19, we changed the way we practice medicine, so I had to make changes to Lightning...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like that Lightning Bolt Scheduling says exactly what the schedule is. Other programs look so...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I do some workarounds. The only reason for that is time constraints. I am sure there is a way for...

Aug 2020
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Manager

Technology

For a while now, I have been asking for a way to print things, and I still don't have the ability.

Aug 2020
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Manager

Service and Support

The vendor's support is awesome. When I have a question, I can call the support people, and they...

Aug 2020
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Manager

Interfacing and Integration

The solution saves us a tremendous amount of time. With the solution, it is so much easier to track...

Aug 2020
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Manager

Functionality and Upgrades

There are things about the system that I like and things that I don't like. It is really difficult...

Aug 2020
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Manager

Technology

It is great that I can see data in a lot of different ways; I can look at a schedule by assignment...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

Lightning Bolt Scheduling is a great tool compared to what we used to do. We used to do scheduling...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I would highly recommend the system to others. I would tell them that the system is web based and...

Aug 2020
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Manager

Functionality and Upgrades

The vendor was unable to help us produce a certain schedule that we requested to help us meet our...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I have had problems with billing recently. Ever since the vendor got sold, it seems like we have...

Aug 2020
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Physician

Future Outlook

Unfortunately, things are going to end with Lightning Bolt Scheduling here. Our organization is...

Aug 2020
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Physician

Other Observations & Comments

The vendor keeps their promises. The vendor had great customer support when I was trying to make the...

Aug 2020
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Physician

Functionality and Upgrades

One thing I like about the product is the ability to generate a schedule without having to do the...

Aug 2020
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Analyst/Coordinator

Relationship

The vendor keeps their promises. The representative that I deal with is on top of things. The...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Whenever I have to call the vendor to ask a question, I don’t get charged. The vendor just charges...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The system is very basic, so the implementation went well. I had basic training, and I haven’t had...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very simple. We put the time in, and if there are any changes, the system alerts us....

Aug 2020
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Analyst/Coordinator

Implementation and Training

It has been a while since any training with Lightning Bolt has happened, but when we last had...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There is a feature where a doctor can request time off through Lightning Bolt's system, and the...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The schedules that I have are confusing, so anytime there is a change, I mess up the program. It is...

Aug 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

I haven’t compared Lightning Bolt's solution to anything because I haven’t used any other system....

Aug 2020