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Livongo (Chronic Care Management, Mostly Employer)
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Overall, our client-success team and representatives are very good. The vendor has had normal...

Sep 2021
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Manager

We didn't request a lot of training from Livongo Health because of the product that we have. The...

Sep 2021
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Manager

Our integration was mostly smooth, and Livongo Health has worked directly with other vendors when we...

Sep 2021
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Manager

Livongo Health has merged with Teladoc Health. That has led to some opportunities that we are still...

Sep 2021
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Manager

We feel good about what we are working on with Livongo Health. There is an ROI that we are working...

Sep 2021
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Manager

The reporting dashboards that we would like to have in the product aren't easily attainable. The...

Sep 2021
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Manager

We have heard very few concerns from our members about the product and its availability. We have...

Sep 2021
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Manager

I would absolutely say that Livongo Health has a vision for where they want to go. They definitely...

Sep 2021
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VP/Other Executive

I would buy Livongo Health’s system again, no question. I will give them credit for us getting our...

Oct 2020
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VP/Other Executive

The feedback from members about Livongo Health’s system has been very positive. The utilization has...

Oct 2020
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VP/Other Executive

The caliber of the people at Livongo Health and the organization have been excellent. The account...

Oct 2020
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VP/Other Executive

I think Livongo Health’s back room needs to improve in terms of their infrastructure. Maybe that is...

Oct 2020
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VP/Other Executive

I am going to give Livongo Health a slightly lower score on product quality just because of the lack...

Oct 2020
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VP/Other Executive

I think empowering members to be more effective in their own condition treatment is part of our...

Oct 2020
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VP/Other Executive

Livongo Health keeps their promises for the most part. One of the things I am most excited about and...

Oct 2020
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VP/Other Executive

Whether the vendor nickel-and-dimes is one of my questions. I suspect I am paying more than others...

Oct 2020
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VP/Other Executive

I need to pursue the pricing transparency a bit with Livongo Health. I would expect that a...

Oct 2020
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VP/Other Executive

The implementation was great. We planned it out, executed it carefully, and communicated...

Oct 2020
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VP/Other Executive

In terms of what my satisfaction will be in a year from now, I would like to see Livongo Health...

Oct 2020
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VP/Other Executive

What has been really good about Livongo is the results. Livongo Health is very results oriented....

Oct 2020
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VP/Other Executive

Communication is another piece that Livongo Health does well. They are very clear about what they...

Oct 2020
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VP/Other Executive

Livongo is very user friendly and simple. Our employees have had a phenomenal experience. Out of...

Oct 2020
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VP/Other Executive

Livongo has diabetic coaches around 24 hours, so if anything happens, we will always be able to...

Oct 2020
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VP/Other Executive

We had not finished our first year with Livongo before Livongo Health started talking to us about...

Oct 2020
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VP/Other Executive

We had some issues with the Livongo implementation. We had a bit of turnover with teams, and there...

Oct 2020
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VP/Other Executive

Livongo Health has a go-to market platform for a lot of people. Livongo Health started doing things...

Oct 2020
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VP/Other Executive

Although we just started with Livongo Health recently, I have been monitoring them for several...

Oct 2020
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Director

There wasn’t really any training on our end because the system is more around communication....

Oct 2020
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Director

Livongo is not super flexible on the marketing side in terms of photos being used and branded like...

Oct 2020
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(0)
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Director

We are utilizing Livongo for our employees or their dependents with diabetes and hypertension. There...

Oct 2020
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Director

We really promoted the tool and the different resources to help employees with the stress in the...

Oct 2020
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Manager

The system is part of our long-term plans as long as employees continue to be engaged. We do review...

Oct 2020
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Manager

If I had to make the choice today, I would buy the system again, but I would maybe partner with...

Oct 2020
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Manager

The vendor keeps their promises. I don't know of a promise that the vendor hasn't followed through...

Oct 2020
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Manager

We wanted there to be some data integration with a certain vendor's product, and there was a little...

Oct 2020
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Manager

We got commentary from specific employees who had been diabetic for years, and they were very...

Oct 2020
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Manager

The vendor tries to help us with communications programs to make sure that we are aware of...

Oct 2020
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Manager

The main people I deal with are our account manager and a VP. I am satisfied with them.

Oct 2020
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Manager

The implementation of the product was great. During the implementation, the vendor was very hands on...

Oct 2020
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Manager

The system is made of high-end technology. It is fast and does exactly what it is supposed to do....

Oct 2020
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Manager

The vendor's technology isn't behind at all. When we got the product, it was the newest and...

Oct 2020
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Manager

We talk with the vendor's support people all the time. Anytime we need anything, they are quick and...

Oct 2020
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Director

I think part of our long-term plan is to definitely address one of our highly impactful, chronic...

Oct 2020
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Director

Interoperability is kind of tough for a program like Livongo because there is no real integration...

Oct 2020
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Director

I think the product is pretty easy for end users to figure out. I have heard about little nuances to...

Oct 2020
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Director

The product doesn't work with diabetics that use the pump. That is a big gap. The product is mainly...

Oct 2020
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Director

Livongo Health is doing a good job. We would have to dig in a bit more to see whether there is an...

Oct 2020
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Director

I haven't seen any issues with the vendor's support. When I need access via email, the vendor seems...

Oct 2020
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Director

It is very difficult to create an ROI for products like Livongo Health. There is a method around...

Oct 2020
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Analyst/Coordinator

The system meets the diabetic needs, but it doesn’t meet all of our needs. The whole-person program...

Sep 2020
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Analyst/Coordinator

Nothing has really changed in terms of service since COVID-19 hit. We still send out announcements...

Sep 2020
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(0)
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Analyst/Coordinator

I believe the Livongo product is part of our long-term plans. The employees like it very much. When...

Sep 2020
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Analyst/Coordinator

Livongo has pretty much provided us good data sets, and if we ask for something, they get it to us....

Sep 2020
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Analyst/Coordinator

The implementation went pretty well. There wasn’t a whole lot to it. We had a person come out and...

Sep 2020
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(0)
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Analyst/Coordinator

I am not a personal user, but the system probably works extremely well. No one has complained about...

Sep 2020
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(0)
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Analyst/Coordinator

The vendor hasn’t delivered new technology because we haven’t partaken in any of the other programs,...

Sep 2020
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(0)
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Analyst/Coordinator

Livongo has a website and information, so there is web support. We have had to reach out to the...

Sep 2020
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Manager

During COVID-19, there has been no change in Livongo Health's support. I haven't seen a drop in...

Sep 2020
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Manager

On some of the reporting that Livongo has shared, they haven’t required participation from the...

Sep 2020
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Manager

Livongo for us is really a partner vendor of Blue Cross Blue Shield. We don't get too involved with...

Sep 2020
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Manager

From a feedback perspective, I haven't heard anything negative about Livongo. If something isn’t...

Sep 2020
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(0)
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Manager

From an ROI perspective, our population seems to be doing better than Livongo’s book of business,...

Sep 2020
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Manager

Livongo hasn’t been on the table in terms of things we are looking to get rid of. Of course, we...

Sep 2020
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Manager

I am not aware of anything that the vendor committed to and didn’t return on. We think they offer a...

Sep 2020
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Manager

Livongo integrates and has some referrals back and forth through our health advocacy solution. I...

Sep 2020
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Manager

Since I have been with the organization, the only additional change or offering from the vendor has...

Sep 2020
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Manager

If we have an issue, we can go straight to the vendor. We can also go to our help center, and the...

Sep 2020
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Manager

The vendor was brought to us as a partner vendor, and that is how we ended up rolling them out....

Sep 2020
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Manager

Shortly after COVID-19 really hit, Livongo followed up with a response in a proactive approach. We...

Sep 2020
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Manager

We don’t necessarily talk to Livongo executives. But they have a streamlined communication plan from...

Sep 2020
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Manager

If we want to do a business case, we want to make sure that Livongo is proactively asking the...

Sep 2020
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Manager

I know a good deal about Livongo. We get constant updates. Livongo definitely takes a proactive...

Sep 2020
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Analyst/Coordinator

Diabetes is one of the top drivers of cost with all of our medical plans for our employees. Based on...

Sep 2020
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Analyst/Coordinator

Whenever I have had an issue, the vendor has always been very helpful and resolved things. I think...

Sep 2020
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Analyst/Coordinator

Our CEO mentioned Livongo, so we looked into it and ended up implementing it. We have seen an ROI,...

Sep 2020
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Director

Members who have participated in the Livongo program have been very pleased with it. Most of them...

Sep 2020
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Director

We get updates from Livongo. We have participation numbers, and we can see how our employees are...

Sep 2020
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Director

Livongo’s primary mode of communication with employees seems to be email, and we do not have a very...

Sep 2020
||
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Director

Our members who get in the program really appreciate it. But trying to get them in has been a bit of...

Sep 2020
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Director

We asked Livongo for a certain change to be made, and they did push it as an organization and are...

Sep 2020
||
(0)
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Director

I don’t see Livongo nickel-and-diming at all. There is a flat fee per participant. I have seen no...

Sep 2020
||
(0)
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Director

I don’t really know that there is any ongoing training with Livongo. We just try to communicate, and...

Sep 2020
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(0)
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Director

I don’t think any new technology with Livongo has really occurred since we have been with them and...

Sep 2020
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(0)
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Director

Our Livongo account representative is very involved and attentive.

Sep 2020
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(0)
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Director

I hope that my overall satisfaction with Livongo in the future will be even better because I hope we...

Sep 2020
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Manager

There is a variety of things to like about Livongo Health. I like that they are independent of us....

Sep 2020
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Manager

We haven't seen any results or outcomes from Livongo Health in terms of the number of people who...

Sep 2020
||
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Manager

Livongo Health's technology is their strength. The technology they use is great. They provide the...

Sep 2020
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Manager

We initially had some limitations with the product. We were getting data from the carriers. We had...

Sep 2020
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Manager

We had a few communication hiccups at the beginning of our engagement with Livongo Health. Those may...

Sep 2020
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Manager

We are just getting charged for the members that are enrolled; there aren't a bunch of added costs....

Sep 2020
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