Thank you !

Access info about Care Management Solutions (Payer) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Care Management Solutions (Payer).

Will you help us?

Take A Survey

Livongo (Chronic Care Management, Mostly Employer)
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
Telehealth Ecosystem 2021:
Understanding the Rapidly Evolving Landscape
May 2021
View Report
Teladoc Health/Livongo Merger: Flash Insights 2020
View Report
Emerging HCIT Companies 2019: Innovative Approaches to Tackling Healthcare's Problems
View Report
View Related

Preferences

   Bookmark

Related Blogs

eTech Insight – Suki, A New Entrant in the Learning Virtual-Scribe Market

Emerging HCIT Companies Report and Hot Market Segments of 2019

A New Initiative on Emerging Technologies & Markets

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Care Management Solutions (Payer) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Care Management Solutions (Payer).

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

Manager

Overall, our client-success team and representatives are very good. The vendor has had normal...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't request a lot of training from Livongo Health because of the product that we have. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our integration was mostly smooth, and Livongo Health has worked directly with other vendors when we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Livongo Health has merged with Teladoc Health. That has led to some opportunities that we are still...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We feel good about what we are working on with Livongo Health. There is an ROI that we are working...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting dashboards that we would like to have in the product aren't easily attainable. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have heard very few concerns from our members about the product and its availability. We have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would absolutely say that Livongo Health has a vision for where they want to go. They definitely...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would buy Livongo Health’s system again, no question. I will give them credit for us getting our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The feedback from members about Livongo Health’s system has been very positive. The utilization has...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The caliber of the people at Livongo Health and the organization have been excellent. The account...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think Livongo Health’s back room needs to improve in terms of their infrastructure. Maybe that is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am going to give Livongo Health a slightly lower score on product quality just because of the lack...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think empowering members to be more effective in their own condition treatment is part of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Livongo Health keeps their promises for the most part. One of the things I am most excited about and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Whether the vendor nickel-and-dimes is one of my questions. I suspect I am paying more than others...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I need to pursue the pricing transparency a bit with Livongo Health. I would expect that a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation was great. We planned it out, executed it carefully, and communicated...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of what my satisfaction will be in a year from now, I would like to see Livongo Health...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

What has been really good about Livongo is the results. Livongo Health is very results oriented....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Communication is another piece that Livongo Health does well. They are very clear about what they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Livongo is very user friendly and simple. Our employees have had a phenomenal experience. Out of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Livongo has diabetic coaches around 24 hours, so if anything happens, we will always be able to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had not finished our first year with Livongo before Livongo Health started talking to us about...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had some issues with the Livongo implementation. We had a bit of turnover with teams, and there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Livongo Health has a go-to market platform for a lot of people. Livongo Health started doing things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Although we just started with Livongo Health recently, I have been monitoring them for several...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There wasn’t really any training on our end because the system is more around communication....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Livongo is not super flexible on the marketing side in terms of photos being used and branded like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are utilizing Livongo for our employees or their dependents with diabetes and hypertension. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really promoted the tool and the different resources to help employees with the stress in the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is part of our long-term plans as long as employees continue to be engaged. We do review...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had to make the choice today, I would buy the system again, but I would maybe partner with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor keeps their promises. I don't know of a promise that the vendor hasn't followed through...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We wanted there to be some data integration with a certain vendor's product, and there was a little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got commentary from specific employees who had been diabetic for years, and they were very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor tries to help us with communications programs to make sure that we are aware of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main people I deal with are our account manager and a VP. I am satisfied with them.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation of the product was great. During the implementation, the vendor was very hands on...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is made of high-end technology. It is fast and does exactly what it is supposed to do....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's technology isn't behind at all. When we got the product, it was the newest and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We talk with the vendor's support people all the time. Anytime we need anything, they are quick and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think part of our long-term plan is to definitely address one of our highly impactful, chronic...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interoperability is kind of tough for a program like Livongo because there is no real integration...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think the product is pretty easy for end users to figure out. I have heard about little nuances to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product doesn't work with diabetics that use the pump. That is a big gap. The product is mainly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Livongo Health is doing a good job. We would have to dig in a bit more to see whether there is an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen any issues with the vendor's support. When I need access via email, the vendor seems...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is very difficult to create an ROI for products like Livongo Health. There is a method around...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system meets the diabetic needs, but it doesn’t meet all of our needs. The whole-person program...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Nothing has really changed in terms of service since COVID-19 hit. We still send out announcements...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I believe the Livongo product is part of our long-term plans. The employees like it very much. When...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Livongo has pretty much provided us good data sets, and if we ask for something, they get it to us....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation went pretty well. There wasn’t a whole lot to it. We had a person come out and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not a personal user, but the system probably works extremely well. No one has complained about...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor hasn’t delivered new technology because we haven’t partaken in any of the other programs,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Livongo has a website and information, so there is web support. We have had to reach out to the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During COVID-19, there has been no change in Livongo Health's support. I haven't seen a drop in...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On some of the reporting that Livongo has shared, they haven’t required participation from the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Livongo for us is really a partner vendor of Blue Cross Blue Shield. We don't get too involved with...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a feedback perspective, I haven't heard anything negative about Livongo. If something isn’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From an ROI perspective, our population seems to be doing better than Livongo’s book of business,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Livongo hasn’t been on the table in terms of things we are looking to get rid of. Of course, we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not aware of anything that the vendor committed to and didn’t return on. We think they offer a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Livongo integrates and has some referrals back and forth through our health advocacy solution. I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since I have been with the organization, the only additional change or offering from the vendor has...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have an issue, we can go straight to the vendor. We can also go to our help center, and the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor was brought to us as a partner vendor, and that is how we ended up rolling them out....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Shortly after COVID-19 really hit, Livongo followed up with a response in a proactive approach. We...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t necessarily talk to Livongo executives. But they have a streamlined communication plan from...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we want to do a business case, we want to make sure that Livongo is proactively asking the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know a good deal about Livongo. We get constant updates. Livongo definitely takes a proactive...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Diabetes is one of the top drivers of cost with all of our medical plans for our employees. Based on...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whenever I have had an issue, the vendor has always been very helpful and resolved things. I think...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our CEO mentioned Livongo, so we looked into it and ended up implementing it. We have seen an ROI,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Members who have participated in the Livongo program have been very pleased with it. Most of them...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get updates from Livongo. We have participation numbers, and we can see how our employees are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Livongo’s primary mode of communication with employees seems to be email, and we do not have a very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our members who get in the program really appreciate it. But trying to get them in has been a bit of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We asked Livongo for a certain change to be made, and they did push it as an organization and are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t see Livongo nickel-and-diming at all. There is a flat fee per participant. I have seen no...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t really know that there is any ongoing training with Livongo. We just try to communicate, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think any new technology with Livongo has really occurred since we have been with them and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our Livongo account representative is very involved and attentive.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hope that my overall satisfaction with Livongo in the future will be even better because I hope we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a variety of things to like about Livongo Health. I like that they are independent of us....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't seen any results or outcomes from Livongo Health in terms of the number of people who...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Livongo Health's technology is their strength. The technology they use is great. They provide the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We initially had some limitations with the product. We were getting data from the carriers. We had...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a few communication hiccups at the beginning of our engagement with Livongo Health. Those may...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are just getting charged for the members that are enrolled; there aren't a bunch of added costs....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​