Livongo (Chronic Care Management, Mostly Employer)
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Joe VanDeGraaff
SRU Manager
KLAS SRU Manager - Joe VanDeGraaff
 
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Manager

We have a set fee with Livongo Health, so to my knowledge, they don’t nickel-and-dime us. The only...

Jun 2022
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Manager

We have a good relationship with our account management team at Livongo Health. The vendor recently...

Jun 2022
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Manager

I don’t know whether Livongo Health is larger than Teladoc or vice versa, but before the merger, it...

Jun 2022
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Manager

As far as I know, Livongo Health is part of our long-term plans. We have no discussions to terminate...

Jun 2022
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Manager

Our initial implementation was incredibly smooth, but our most recent upgrades have been clunky....

Jun 2022
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Manager

The vendor lacks some marketing and communication resources that they need to provide us with so...

Jun 2022
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Manager

I have been very pleased with the solution. I strongly believe in the support and results that our...

Jun 2022
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Manager

The vendor has had some internal staffing changes that have caused a few issues that I have had to...

Jun 2022
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Analyst/Coordinator

The program and the app are very easy to use. The app has a lot of functionality. A coach calls if a...

Jun 2022
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Analyst/Coordinator

Livongo Health uses cases, and they talk about and give overviews of new functionality, but I...

Jun 2022
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Analyst/Coordinator

The program works with diabetes and cholesterol and MSK issues. The program does hit more things,...

Jun 2022
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Analyst/Coordinator

The product is fine. I am actually trying to get our organization to move to the whole-person...

Jun 2022
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Analyst/Coordinator

Dealing with Livongo Health is easy. We have access to a number of people from the vendor, and...

Jun 2022
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Analyst/Coordinator

We don't have the whole-person program, but we have seen a reduction in cost. That is huge, and that...

Jun 2022
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Manager

The product quality is good, and the vendor is constantly looking at ways to improve the product....

May 2022
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Manager

We do have vendor executive involvement. That is pretty nice, and Livongo Health even includes their...

May 2022
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Manager

The vendor does not charge for every little thing. We have found that a lot of their costs are...

May 2022
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Manager

To be honest, our relationship with the vendor has been fantastic. We have a partnership. We meet...

May 2022
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Manager

There isn’t really training provided by the vendor on this product, but they do updates and webinars....

May 2022
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Manager

The system integrates with another one of the systems we use, but a lot of that is the Livongo...

May 2022
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Manager

The vendor is looking at adding continuous glucose monitors, which would be helpful on the diabetes...

May 2022
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Manager

I reached out to the vendor to inquire about advancements in technology. Livongo Health never...

May 2022
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Manager

We are evaluating the performance of the Livongo system to decide whether it is part of our...

May 2022
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Manager

The solution initially lacked the ability to pull in pharmaceutical data. We can do that now, but it...

May 2022
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Manager

Training is left to the company more so than the vendor.

May 2022
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Manager

Overall, our client-success team and representatives are very good. The vendor has had normal...

Sep 2021
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Manager

We didn't request a lot of training from Livongo Health because of the product that we have. The...

Sep 2021
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Manager

Our integration was mostly smooth, and Livongo Health has worked directly with other vendors when we...

Sep 2021
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Manager

Livongo Health has merged with Teladoc Health. That has led to some opportunities that we are still...

Sep 2021
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Manager

We feel good about what we are working on with Livongo Health. There is an ROI that we are working...

Sep 2021
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Manager

The reporting dashboards that we would like to have in the product aren't easily attainable. The...

Sep 2021
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Manager

We have heard very few concerns from our members about the product and its availability. We have...

Sep 2021
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Manager

I would absolutely say that Livongo Health has a vision for where they want to go. They definitely...

Sep 2021
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