Homecare Advisor (Change Healthcare) (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 6:09:22 PM and Model.EvProductId = 686

Commentary Summary

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User Commentary

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CNO

Relationship

We were with McKesson, and then the product was bought by Change Healthcare, and now it belongs to...

Sep 2020
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CNO

Functionality and Upgrades

The app for tablets is still not ready. The product hasn't changed. Netsmart is saying that the app...

Sep 2020
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CNO

Relationship

The financial piece was supposed to be completely rewritten. Obviously, the PDGM changed everybody's...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Netsmart has improved the quality and design features of the product. They have changed the colors...

Sep 2020
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VP/Other Executive

Future Outlook

I can't say that we will definitely look at a new product in the coming year, but the year after...

Sep 2020
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VP/Other Executive

Sales and Contracting

We asked for an upgrade to link our palliative care product to the Netsmart product. We talked about...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We have been told about certain functionality, but that functionality is never delivered. A few...

Sep 2020
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CIO

Sales and Contracting

Netsmart was pretty good during the time that we worked with them about delivering on what they said...

Aug 2020
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CIO

ROI / Cost (care and feeding)

Netsmart definitely doesn't avoid charging for every little thing. They like to nickel-and-dime us....

Aug 2020
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CIO

Functionality and Upgrades

The quality of the releases is never spot on when we first receive them. We require multiple...

Aug 2020
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CIO

Relationship

Netsmart's executive involvement is pretty much nonexistent. Unfortunately, the Netsmart homecare...

Aug 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We had intentions of switching away from Netsmart this past year because we want to have the same...

Aug 2020
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Analyst/Coordinator

Service and Support

Netsmart always meets regulation requirements even if the rules are put out last minute. They do a...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We are hosted by Netsmart, and I really like that; however, what is even better is that we choose...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Netsmart has moved to a horrible way of updating the software since this pandemic began. They send...

Aug 2020
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CIO

Service and Support

Things really aren't going well with Netsmart. Change Healthcare's homecare solution was bought out...

Jul 2020
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CIO

Technology

The product came out of Change Healthcare, which is really McKesson, and is now owned by Netsmart....

Jul 2020
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CIO

Functionality and Upgrades

In terms of COVID-19, Netsmart came up with a screening tool, which is a form that we can use to...

Jul 2020
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CIO

Implementation and Training

We haven't done any implementations recently, but Netsmart has been rolling out software. When they...

Jul 2020
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CIO

Interfacing and Integration

In terms of integration, Netsmart is lacking API support. They aren't very keen on integrating with...

Jul 2020
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CIO

Functionality and Upgrades

There is no workflow with the clinical piece, so there are several ways that we can enter and...

Jul 2020
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CIO

Functionality and Upgrades

Homecare Advisor is fine. I pay very little attention to it because it just runs. I am mostly...

Jun 2020
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Director

Other Observations & Comments

It is up in the air whether Netsmart will be part of our long-term plans. We are not displeased with...

May 2020
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Director

Implementation and Training

Netsmart doesn’t provide ongoing training; they use an add-on service. They push out new...

May 2020
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VP/Other Executive

Relationship

Netsmart has been doing a pretty good job through the COVID-19 crisis. They have provided tools and...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The challenges we have now are when the vendor does upgrades to their product. They break things...

Apr 2020
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VP/Other Executive

Technology

Netsmart is trying to deliver new technology. They were supposed to have some of that new technology...

Apr 2020
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VP/Other Executive

Service and Support

Netsmart's support is really bad in one area and really good in two others. The product support is...

Apr 2020
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VP/Other Executive

Relationship

Netsmart does a pretty good job of being proactive, and their regulatory staff members are pretty...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The system doesn't drive any outcomes. Nothing that the vendor does helps me with outcomes at all....

Apr 2020
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VP/Other Executive

Relationship

I would only recommend the vendor to my competition. Actually, the likelihood that I would recommend...

Apr 2020
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VP/Other Executive

Relationship

I see that Netsmart doesn't keep their promises, and I know now that they basically aren't going to...

Apr 2020
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VP/Other Executive

Other Observations & Comments

We recently discontinued one of the vendor’s supporting modules. It was too hard to use, and it cost...

Apr 2020
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Director

Service and Support

Homecare Advisor didn’t do too bad of a job with the PDGM, so we were happy about that. There were a...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Netsmart’s plan is to eventually switch everybody to their myUnity platform because Netsmart has the...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

On the clinical side, the solution is still the 20-year-old software, but Netsmart is working on the...

Apr 2020
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Director

Relationship

The executives used to be very involved when the system was McKesson's. With McKesson, we had...

Apr 2020
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Director

Service and Support

Netsmart has been working on an interface for getting orders signed with another vendor, but we have...

Apr 2020
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Director

Relationship

Our account executive told us that nothing was going to change when the product went from Change...

Jan 2020
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Director

ROI / Cost (care and feeding)

I wouldn't buy Netsmart's system again. What Netsmart portrayed to us and how the system ended up...

Jan 2020
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Director

Relationship

To the best of Netsmart's ability, they keep their promises. We have never seen Netsmart say they...

Jan 2020
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Director

Functionality and Upgrades

Netsmart's technology works the way that it is supposed to. We figured out our own workarounds, and...

Jan 2020
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Director

Relationship

We have an established account executive, and that person is pretty good. The person sets up regular...

Jan 2020
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Director

Future Outlook

We are leaving Netsmart. We have decided that they have consistently lacked in terms of upgrades and...

Jan 2020
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Director

Relationship

We have an excellent relationship with Netsmart. They have treated us fairly, and we have had a...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With Netsmart's software, everything is kind of à la carte. There are things that I thought would be...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The vendor could improve their reports. There are probably tons of report products out there, and...

Jan 2020
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VP/Other Executive

Technology

The PDGM is new technology. So far, I am seeing that McKesson is going to be able to manage that....

Jan 2020
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CIO

ROI / Cost (care and feeding)

The product itself is fine, but I don't think highly of Netsmart. We are paying too much.

Dec 2019
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CIO

Functionality and Upgrades

We are using McKesson's old nurse homecare system. It is now owned by Netsmart, and it works pretty...

Dec 2019
 Helpful

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Nurse

Technology

Sometimes we have to click multiple times to get into orders in the system or areas like visit notes....

Jun 2019
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Nurse

Relationship

We have a good relationship with our Netsmart representative. We can call that person's helpline at...

Jun 2019
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Nurse

Lessons Learned

I would definitely look around if I were in the market for a solution like Netsmart Homecare Advisor....

Jun 2019
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Nurse

ROI / Cost (care and feeding)

Netsmart nickel-and-dimes us. Every additional thing costs an additional fee.

Jun 2019
 Helpful

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Nurse

Functionality and Upgrades

For the majority of people, Netsmart Homecare Advisor is easy to read. The home screen and widgets...

Jun 2019
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Director

Future Outlook

We are committed to Netsmart's road map. I would just like to see the mobile technology and the...

May 2019
 Helpful

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Director

Functionality and Upgrades

If we were looking to buy again, we would strongly consider Netsmart Homecare Advisor. I couldn't...

May 2019
 Helpful

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Director

Functionality and Upgrades

Since Netsmart acquired Change Healthcare's solution, Netsmart has consistently delivered a good...

May 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Netsmart nickel-and-dimes for the interoperability features that are needed in a large system....

May 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We haven't really noticed a whole lot of change in Netsmart since the acquisition other than the...

Apr 2019
 Helpful

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CEO/President

Relationship

Our Netsmart representative has always been really good at reaching out to us. Our representative...

Apr 2019
 Helpful

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CEO/President

Other Observations & Comments

Netsmart was initially trying to sell their company and was telling us that the change would be...

Apr 2019
 Helpful

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CEO/President

Functionality and Upgrades

Netsmart is under a lot of pressure from the regulatory change, and keeping up with the system takes...

Apr 2019
 Helpful

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CEO/President

Future Outlook

We have just decommissioned Netsmart. We felt that their technology was old and that it severely...

Apr 2019
 Helpful

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Nurse

Service and Support

The support we receive is excellent. It is well worth the money we pay. The support people are...

Apr 2019
 Helpful

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Nurse

Functionality and Upgrades

Since Change Healthcare got acquired, things have become much better. Not only the support has...

Apr 2019
 Helpful

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Nurse

Other Observations & Comments

When we first bought the software, we were given a different product than the one we bought, and it...

Apr 2019
 Helpful

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Nurse

ROI / Cost (care and feeding)

The software maintenance and overall functionality are expensive, and the company charges for...

Apr 2019
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Manager

Service and Support

More and more issues are cropping up that aren't resolved fast enough. Netsmart isn't as good as...

Apr 2019
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Manager

Functionality and Upgrades

The best thing about this software is that it works, and it meets our needs. In addition, this...

Apr 2019
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CFO

Implementation and Training

Netsmart offers interactive PowerPoint presentations to go over everything that is changing in the...

Apr 2019
 Helpful

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CFO

Functionality and Upgrades

We have had some growing pains with some new products that Netsmart has implemented.

Apr 2019
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CFO

Implementation and Training

Netsmart has a greater ability to implement things than other vendors. Netsmart is more...

Apr 2019
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CFO

Relationship

One of Netsmart’s best qualities is their responsiveness; they genuinely want to understand our...

Apr 2019
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CFO

Technology

We have had a problem with Netsmart Homecare Mobile. Our aids can chart using their phones, but...

Apr 2019
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CFO

Functionality and Upgrades

Netsmart's product is available on our phones. I love the app when it works, but we have had so many...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

Things have been difficult at times. During the transition to Netsmart, getting collaboration and...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

Netsmart’s reporting for home health has improved a lot because we can look at things for referrals...

Mar 2019
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Manager

Functionality and Upgrades

Netsmart probably should have created the system a little differently for both home health and...

Mar 2019
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Manager

Functionality and Upgrades

My hope is that Netsmart will get Clinical Explorer on the phones so that the nurses and physical...

Mar 2019
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Manager

Functionality and Upgrades

Netsmart is trying to get their upgrades together, but we don’t have all the information we need to...

Mar 2019
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Manager

Functionality and Upgrades

Netsmart Homecare Advisor is clunky right now because we are waiting for a new, user-friendly...

Mar 2019
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Manager

Functionality and Upgrades

Home health has been Netsmart's focus. Hospice seems to be more of an afterthought. We have to try...

Mar 2019
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Manager

Functionality and Upgrades

We have had the system for many years. The EHR is adequate for our type of operations. The major...

Feb 2019
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CNO

Service and Support

If there is an issue, Netsmart is definitely able to get through and get things resolved. There is a...

Feb 2019
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CNO

Functionality and Upgrades

Our IT director has been impressed with Netsmart. That person has felt positive about a lot of...

Feb 2019