Homecare Advisor (Change Healthcare) (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 4:33:49 PM and Model.EvProductId = 686

Commentary Summary

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Neither
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User Commentary

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Manager

ROI / Cost (care and feeding)

I would absolutely buy the product again. For the most part, the vendor keeps all their promises...

Nov 2020
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Manager

Implementation and Training

When it comes to training, we are left to learn as we go. We could sit down at our desk tomorrow and...

Nov 2020
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Manager

Service and Support

A lot of the time when there is a real issue, we call Netsmart, and one of their personnel walks us...

Nov 2020
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Analyst/Coordinator

Technology

Netsmart has always seemed ahead of the game with technology, and Netsmart has integrated things.

Oct 2020
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Director

Implementation and Training

We haven’t had any ongoing training from Netsmart. We just get announcements about upgrades....

Oct 2020
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Manager

Other Observations & Comments

We are moving away from the system, but that decision is not based on anything the vendor did wrong....

Oct 2020
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Manager

ROI / Cost (care and feeding)

I can’t rate the product super high in terms of supporting our integration and interoperability...

Oct 2020
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Manager

Service and Support

The vendor has gotten better at delivering new technology over the years, and the vendor’s support...

Oct 2020
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Manager

Functionality and Upgrades

It is difficult for the system to achieve tangible outcomes. The vendor is working on those...

Oct 2020
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Director

Functionality and Upgrades

With Netsmart, we don’t have any integration. It is difficult to navigate the EHR to go back and...

Oct 2020
 Helpful

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Director

Other Observations & Comments

The system is not part of our long-term plans. We are drinking a big glass of red Kool-Aid and...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Netsmart is a funny bird because they always have upgrades and regulatory updates twice a year, so...

Oct 2020
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Director

Relationship

The vendor does a good job with executive involvement. All of the Change Healthcare people and...

Oct 2020
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Director

Functionality and Upgrades

Netsmart's other homecare application was a little nicer than Homecare Advisor, but Homecare Advisor...

Oct 2020
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Manager

Other Observations & Comments

We would probably not purchase the product again. Netsmart has gone through a few ownership changes,...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The KPI and executive reports are readable, but they are lacking in detail. The vendor’s detailed...

Oct 2020
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Manager

ROI / Cost (care and feeding)

I wouldn’t say that the vendor avoids charging us. They don’t charge for every little thing, but...

Oct 2020
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Manager

Relationship

It seems like Netsmart’s wheels fell off in the last 18 months. They put out fixes and updates. But...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There is a disconnect between the different parts of the software. The product is difficult to use....

Oct 2020
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Manager

Relationship

We have a client account manager. I don’t know how far that is up Netsmart’s organizational chart....

Oct 2020
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Director

Interfacing and Integration

Netsmart has integrations with all of the divisions through interactive schedules and other business...

Oct 2020
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Director

Relationship

I like that if I think of something that can be enhanced, I can actually share that with Netsmart...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We do so much with Homecare Advisor. The system is comprehensive. I would love to open up more...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Netsmart listens to us. They continue to add advancements to the care plans. Homecare Advisor is a...

Oct 2020
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Director

Functionality and Upgrades

Netsmart has recently released three programs that I think will really be game-changers for us. They...

Oct 2020
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Director

Implementation and Training

Netsmart’s training is excellent. They have an online portal where we can go when we have any...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We usually do okay with updates. Netsmart does a good job of sending out releases prior to updates...

Oct 2020
 Helpful

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Nurse

Future Outlook

We have looked at other software because our hospital has a new EMR. That would be the only reason...

Oct 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

There are things that we added, and Netsmart was wanting additional fees for those even though those...

Oct 2020
 Helpful

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Nurse

Service and Support

When we call in to get service from Netsmart, we get service immediately.

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

Netsmart's system meets our needs, but there are a lot of clicks involved to get to the screen that...

Oct 2020
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Manager

Relationship

We would probably not purchase Netsmart's product again. Netsmart has several home health and...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Netsmart is pretty good about not charging us for every little thing. Some staff members would say...

Oct 2020
 Helpful

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Manager

Implementation and Training

There is training for implementation. After implementation, there is hardly any training whatsoever....

Oct 2020
 Helpful

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Manager

Service and Support

With known issues, Netsmart will close out any work orders and open up a knowledge-based article...

Oct 2020
 Helpful

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Manager

Service and Support

Netsmart drives everything to go through our account representative or client service alignment...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The PDGM functionality of the product has been a little bit buggy, so some of our MIPS calculations...

Oct 2020
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Manager

ROI / Cost (care and feeding)

There are big pieces of core functionality that Netsmart has revamped in the last five years or so...

Oct 2020
 Helpful

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Manager

Technology

The solution is still not available on tablets. We are almost there, but it is the end of 2020 and...

Oct 2020
 Helpful

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Manager

Relationship

In terms of the vendor keeping their promises, they struggle. Items on their road map just keep...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The solution's ease of use depends on the user's role. With most of the screens, users have to...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Even though the product is cloud based, the application is installed locally on the laptops. It...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We haven’t had training in a long time. Anything new that comes out with Netsmart’s upgrades doesn’t...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

One of the things that we have had problems with is that it seems like every upgrade breaks...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Moving around the application can be confusing for our clinicians, even though there are several...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

The quality of the support really depends on who I am working with. The vendor’s support team is...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The whole implementation of the PDGM was horrible. The vendor did a horrible job. The PDGM doesn’t...

Oct 2020
 Helpful

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Manager

Relationship

Netsmart keeps their promises to the best of their ability. There have been some difficulties,...

Sep 2020
 Helpful

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Manager

Implementation and Training

We would like to see Netsmart's ongoing training be more intuitive. Currently it is less training...

Sep 2020
 Helpful

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Manager

Relationship

We have had a change in our liaison with Netsmart. Our new liaison is not as familiar with Netsmart,...

Sep 2020
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CNO

Relationship

We were with McKesson, and then the product was bought by Change Healthcare, and now it belongs to...

Sep 2020
 Helpful

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CNO

Functionality and Upgrades

The app for tablets is still not ready. The product hasn't changed. Netsmart is saying that the app...

Sep 2020
 Helpful

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CNO

Relationship

The financial piece was supposed to be completely rewritten. Obviously, the PDGM changed everybody's...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Netsmart has improved the quality and design features of the product. They have changed the colors...

Sep 2020
 Helpful

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VP/Other Executive

Future Outlook

I can't say that we will definitely look at a new product in the coming year, but the year after...

Sep 2020
 Helpful

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VP/Other Executive

Sales and Contracting

We asked for an upgrade to link our palliative care product to the Netsmart product. We talked about...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been told about certain functionality, but that functionality is never delivered. A few...

Sep 2020
 Helpful

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CIO

Sales and Contracting

Netsmart was pretty good during the time that we worked with them about delivering on what they said...

Aug 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Netsmart definitely doesn't avoid charging for every little thing. They like to nickel-and-dime us....

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

The quality of the releases is never spot on when we first receive them. We require multiple...

Aug 2020
 Helpful

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CIO

Relationship

Netsmart's executive involvement is pretty much nonexistent. Unfortunately, the Netsmart homecare...

Aug 2020
 Helpful

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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We had intentions of switching away from Netsmart this past year because we want to have the same...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

Netsmart always meets regulation requirements even if the rules are put out last minute. They do a...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are hosted by Netsmart, and I really like that; however, what is even better is that we choose...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Netsmart has moved to a horrible way of updating the software since this pandemic began. They send...

Aug 2020
 Helpful

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CIO

Service and Support

Things really aren't going well with Netsmart. Change Healthcare's homecare solution was bought out...

Jul 2020
 Helpful

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CIO

Technology

The product came out of Change Healthcare, which is really McKesson, and is now owned by Netsmart....

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

In terms of COVID-19, Netsmart came up with a screening tool, which is a form that we can use to...

Jul 2020
 Helpful

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CIO

Implementation and Training

We haven't done any implementations recently, but Netsmart has been rolling out software. When they...

Jul 2020
 Helpful

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CIO

Interfacing and Integration

In terms of integration, Netsmart is lacking API support. They aren't very keen on integrating with...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

There is no workflow with the clinical piece, so there are several ways that we can enter and...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

Homecare Advisor is fine. I pay very little attention to it because it just runs. I am mostly...

Jun 2020
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Director

Other Observations & Comments

It is up in the air whether Netsmart will be part of our long-term plans. We are not displeased with...

May 2020
 Helpful

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Director

Implementation and Training

Netsmart doesn’t provide ongoing training; they use an add-on service. They push out new...

May 2020
 Helpful

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VP/Other Executive

Relationship

Netsmart has been doing a pretty good job through the COVID-19 crisis. They have provided tools and...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The challenges we have now are when the vendor does upgrades to their product. They break things...

Apr 2020
 Helpful

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VP/Other Executive

Technology

Netsmart is trying to deliver new technology. They were supposed to have some of that new technology...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

Netsmart's support is really bad in one area and really good in two others. The product support is...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Netsmart does a pretty good job of being proactive, and their regulatory staff members are pretty...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The system doesn't drive any outcomes. Nothing that the vendor does helps me with outcomes at all....

Apr 2020
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VP/Other Executive

Relationship

I would only recommend the vendor to my competition. Actually, the likelihood that I would recommend...

Apr 2020