Homecare Advisor (Change Healthcare) (Home Health EHR)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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CIO

The basic problem with the product is that it is disconnected from our EMPI. Netsmart's system meets...

May 2022
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CIO

The product works for our providers. Most of our problems have been with the technology we use in...

May 2022
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CIO

If an organization is going to put in a third-party system, like a product for homecare, they must...

May 2022
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Director

The feedback I get from one of my colleagues is that there isn't much that is working very well in...

May 2022
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Director

Whether I would buy this product again would depend on my budget. We get what we pay for. The vendor...

Mar 2022
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Director

The product is a solid app. It does the job and serves its purpose.

Mar 2022
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Director

The people who work on our problems are from Allscripts, not Netsmart. They stay on top of things.

Mar 2022
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Director

We would like improvements with the documentation interface. It could be more web enabled.

Mar 2022
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Director

The only outcomes with this system are solely around whatever Netsmart absolutely has to do. If...

Mar 2022
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Director

The ROI in the beginning was decent, but the ROI has declined rapidly in the last several years....

Mar 2022
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VP/Other Executive

We have been partnered with Netsmart for a while, and they have grown with us over the years, but...

Mar 2022
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VP/Other Executive

Our original implementation was very solid, but the main issue is that the workflow is very choppy....

Mar 2022
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VP/Other Executive

Netsmart's system isn't designed for hospice with meetings, data flow, and care plans, so modifying...

Mar 2022
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Director

Homecare Advisor is the legacy McKesson software that Netsmart purchased and rebranded. It is worse...

Mar 2022
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Director

The quality of the most recent upgrades has been rough. There are no good testing paths. I don't see...

Mar 2022
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Director

We really don't have any training from the vendor at all. That is sad.

Mar 2022
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Director

I don't know that the vendor can make Homecare Advisor more user friendly. It would take so much...

Mar 2022
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Director

This system is not what we need today. There are a lot of challenges with it. The system can't meet...

Mar 2022
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VP/Other Executive

Netsmart is pretty engaged with us, and their support is very good. We know the teams we get to are...

Mar 2022
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Manager

Netsmart has developed another program over time called myUnity Enterprise, and it looks great. We...

Mar 2022
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Manager

Initially, Homecare Advisor was just supposed to be a short-term solution. I created a separate...

Mar 2022
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Manager

Netsmart is on top of the changes in Medicare’s home health billing. Their updates are timely, so we...

Mar 2022
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Director

Netsmart made us some promises about iPads that they didn't keep. We wish that we had the...

Feb 2022
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Director

The solution's care plans help us with our patient-specific outcomes. They show progress, but the...

Feb 2022
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Director

The vendor does releases before every upgrade, so they are pretty proactive. They are always helpful...

Feb 2022
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Director

When we worked with another vendor, that vendor would send out a document for us before every...

Feb 2022
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Director

My experience with Homecare Advisor has been positive. I feel like the solution meets all of my...

Feb 2022
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Director

The system is very hard for new users to use. There are a lot of places to go in the system. The...

Feb 2022
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Manager

Netsmart's messaging is there around upgrades, but there are usually issues once upgrades are live....

Feb 2022
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Manager

Netsmart really stays on top of compliance for Medicare and Medicaid, and that is helpful. The...

Feb 2022
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Manager

When the product was with McKesson, we struggled because the vendor would charge for any...

Feb 2022
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Director

Homecare Advisor can do so much depending on how it is set up. I know we would use it differently if...

Feb 2022
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Director

I really liked the custom support group from Netsmart. There were so many interpretations of the...

Feb 2022
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Director

The scheduler in the product is very good. We can do multiple services for visits and put billing...

Feb 2022
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Manager

When we call Netsmart with an error or problem, the support staff dials in and works on it right...

Feb 2022
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Manager

Homecare Advisor is simple to use, and we have had very few hiccups. The quality is excellent, and...

Feb 2022
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Manager

Netsmart’s training is excellent. If we still don’t understand something, we can go into Netsmart's...

Feb 2022
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Director

The system is an old platform that hasn’t been innovated to meet our needs. We have made the system...

Feb 2022
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Director

The vendor has gotten better about costs in recent years. The vendor used to nickel-and-dime us to...

Feb 2022
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Director

The system has changed significantly in the last few years. The vendor is being more proactive and...

Feb 2022
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Manager

Some of the vendor's things are very archaic. The system doesn’t get a lot of attention. When we do...

Jan 2022
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Manager

If the vendor keeps their promises and follows through on what they have planned, I can see my...

Jan 2022
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Manager

We have thought about looking for another system. Netsmart told us how to use the product one time,...

Jan 2022
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Manager

One of the vendor's strengths is that they are moving toward a mobile solution. That is a positive thing....

Jan 2022
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VP/Other Executive

The vendor's ongoing training is better than their initial training.

Jan 2022
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VP/Other Executive

We left the product because it was too hard for our clinicians to use and it lacked functionality,...

Jan 2022
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VP/Other Executive

The vendor charged us for their OASIS scrubber, mileage advisor, wound management piece, and mobile...

Jan 2022
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Director

Netsmart’s core product does what it is supposed to do. The vendor is in the middle of transitioning...

Jan 2022
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Nurse

We have to seek out our education on Netsmart's website, but it is there in their little PowerPoints...

Dec 2021
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Director

Netsmart is selling one of their competing homecare products, so it feels inevitable that this...

Nov 2021
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Director

We can definitely tell that Netsmart isn't resourcing as much to this product as they used to....

Nov 2021
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Director

The release documentation has gotten pared down. We used to see more walk-through videos with new...

Nov 2021
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Director

The product does generally work. It is robust. In terms of getting our money’s worth, the solution...

Nov 2021
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Director

At this point, I couldn’t recommend the product. It has a lot of separate modules that are not...

Nov 2021
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Director

It seems like we get a pretty consistent crew of the same people when we call the support team. So...

Nov 2021
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Director

Netsmart is really good at their personal relationships. They are really effective. When we have...

Nov 2021
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Analyst/Coordinator

The vendor used to have beta clients, but they no longer have those. I haven't really enjoyed that...

Nov 2021
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Analyst/Coordinator

The vendor has another product that is far superior to Homecare Advisor. If I didn't know about the...

Nov 2021
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Analyst/Coordinator

Things have been going well with Netsmart. We have had a few regulatory issues, but those aren't...

Nov 2021
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Manager

Before Netsmart purchased the product, they had support, sales development, and R&D all in one...

Nov 2021
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Manager

Netsmart helped us to implement a physician portal, which is a product for the doctors to be able to...

Nov 2021
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Manager

We only have one interface, and we don't want it anymore because it is a high-maintenance item. The...

Nov 2021
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Manager

The product takes a fair amount of training, and it isn't very user intuitive. I would tell others...

Nov 2021
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Manager

At this point, we aren't sure whether we will stay with Netsmart or whether we will move to another...

Nov 2021
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Manager

We have not approached Netsmart about integration. We did not set goals to integrate Homecare...

Nov 2021
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Manager

I look forward to seeing and learning more about the iPad functionality for Homecare Advisor. That...

Nov 2021
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Manager

The vendor has changed hands several times in just as many years. Having different vendors take over...

Nov 2021
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Manager

Sometimes Netsmart is not as timely with their promises, and sometimes Netsmart says that something...

Nov 2021
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Manager

The vendor has a very good online information center that has all of the manuals, webinars, and...

Nov 2021
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Manager

Netsmart has very good support. We can call Netsmart. We have a client portal where we can open a...

Nov 2021
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Manager

The EHR is very user friendly. I am a big supporter of Netsmart.

Nov 2021
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Manager

Netsmart is excellent at keeping up on homecare regulations. We couldn't run our offices without...

Sep 2021
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Manager

Sometimes we have issues with billing and behind-the-scenes information that we aren't able to see....

Sep 2021
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Manager

I have been here since the initial installation. The vendor was called HBOC, then McKesson, and now...

Sep 2021
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Director

If the decision were up to me, I am not sure I would buy the product again. The funny thing is that...

Sep 2021
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Director

The vendor's training is difficult.

Sep 2021
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Director

The screens are pretty easy to use on the iPad from a user perspective. The software is pretty...

Sep 2021
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Director

I would like to have reports that can be customized. It is great to have standard reports that we...

Sep 2021
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Director

There is no innovation. When PDGM came out, Netsmart had eliminated their beta program, and we...

Jul 2021
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Director

We have been able to keep up and continue to grow. We have an established and solid quality program,...

Jul 2021
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Director

Netsmart does the minimum. There is no benefit to using them over someone else. We are just not...

Jul 2021
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Director

The product supposedly had the ability to send information to our hospitals' EMR for physician...

Jul 2021
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Director

The system does some things well, such as the wound advisor program. That helps us manage our...

Jul 2021
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Director

I interact with executives, but I would guess that most customers don't. We have expressed our...

Jul 2021
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Director

The system does offer some clinical features that help the clinicians with suggestions on codes, and...

Jul 2021
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