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Homecare Advisor (Change Healthcare) (Home Health EHR) Comments
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User Commentary

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Director

Homecare Advisor hasn't kept up well with changes and is very challenging to manage. We have had...

Feb 2021
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VP/Other Executive

Homecare Advisor was good in its heyday, but it isn't even on the market anymore. They are not...

Feb 2021
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VP/Other Executive

I don't think that the vendor is trying to nickel-and-dime us. I don't think they have a good way of...

Feb 2021
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VP/Other Executive

I know who my salesperson and manager are. But I don't know who I can reach out to at the executive...

Feb 2021
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VP/Other Executive

We can't recommend the product to anyone. The vendor is maintaining the product for current clients,...

Feb 2021
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Manager

We are concerned that the ownership has changed three or four times over the last few years. We are...

Feb 2021
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Manager

As of today, the system is part of our long-term plan. We have been moving away from products....

Feb 2021
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Manager

Netsmart is pretty good at promoting the system. The problem is the functionality once the system is...

Feb 2021
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Manager

Netsmart mostly does what they are supposed to do. I don't know whether there is anything that makes...

Feb 2021
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Director

Homecare Advisor has good support. I can get a person who will help me figure out my problem right...

Feb 2021
(0)
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Director

We were really excited about the mobile app for Homecare Advisor, but it has been a bust. Now, we...

Feb 2021
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Director

My clinicians have complained about how labor intensive the system is. There are a lot of clicks and...

Feb 2021
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VP/Other Executive

Netsmart's communication about functionality, upgrades, and other things lacks clarity. It is often...

Feb 2021
(0)
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VP/Other Executive

Multiple errors occurred during the updates, and that created significant billing issues. Our...

Feb 2021
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VP/Other Executive

The vendor definitely doesn't avoid charging for every little thing. I would recommend the solution...

Feb 2021
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VP/Other Executive

The initial training was terrible, but the ongoing training is an improvement.

Feb 2021
(0)
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VP/Other Executive

The vendor doesn't do too bad of a job of integration. The vendor does a pretty good job with the...

Feb 2021
(0)
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VP/Other Executive

The solution doesn't meet all of our needs because of the workarounds. There are too many...

Feb 2021
(0)
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VP/Other Executive

The quality of the vendor's support has really gotten bad. My account manager is horrible. I didn't...

Feb 2021
(0)
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Manager

The vendor has struggled for the last couple of years, especially this last year. They did not meet...

Jan 2021
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Manager

The vendor uses a few key people, and they have some great database administrators that we work...

Jan 2021
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Manager

With the crazy world and the fluctuations in governmental regulations, Netsmart does a wonderful job...

Jan 2021
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Manager

We have a lot of laptop problems, and it is really confusing to know whether that is a Netsmart...

Jan 2021
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Manager

Netsmart is very prompt. They answer our phone calls. Netsmart is very polite and professional, and...

Jan 2021
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Manager

I have recommended Netsmart to others. On the financial system, the medical record, and the hospice...

Jan 2021
(0)
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VP/Other Executive

We rely on the solution, and it works fine. The vendor is responsive. There are really no large...

Dec 2020
(0)
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Director

Every new version of the product we get has issues in it that we have to troubleshoot with the...

Dec 2020
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Director

The vendor came out with tools during COVID-19, but they came out months after the pandemic began....

Dec 2020
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Director

Netsmart hasn’t kept any promises. All the users that I talk to are fed up and looking at other...

Dec 2020
(0)
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Director

The core of our system that we use today functions exactly like it did decades ago, and that is a...

Dec 2020
(0)
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Director

We already have a basic HL7 interface, and we would like to add some fields to it. I know full well...

Dec 2020
(0)
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Director

There is a definite difference in the vendor's quality control. The change took place when they got...

Dec 2020
(0)
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Director

Netsmart hasn’t done anything to reach out to us for COVID-19. We have had Netsmart’s system for...

Dec 2020
(0)
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Director

Netsmart makes us pay for functionality that we need for regulatory purposes. I don’t think we...

Dec 2020
(0)
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Director

The training from Netsmart is interactive and on the computer, but it isn’t very effective for our...

Dec 2020
(0)
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Director

We have no integration with the hospital that we are a part of, and that is mainly because of the...

Dec 2020
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Nurse

Netsmart has several different methods of ongoing training. We can do interactive training or read....

Dec 2020
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Nurse

We have been very satisfied with Homecare Advisor. It works as the vendor said it would work, and we...

Dec 2020
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Manager

I would absolutely buy the product again. For the most part, the vendor keeps all their promises...

Nov 2020
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Manager

When it comes to training, we are left to learn as we go. We could sit down at our desk tomorrow and...

Nov 2020
(0)
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Manager

A lot of the time when there is a real issue, we call Netsmart, and one of their personnel walks us...

Nov 2020
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Analyst/Coordinator

Netsmart has always seemed ahead of the game with technology, and Netsmart has integrated things.

Oct 2020
(0)
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Director

We haven’t had any ongoing training from Netsmart. We just get announcements about upgrades....

Oct 2020
(0)
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Manager

We are moving away from the system, but that decision is not based on anything the vendor did wrong....

Oct 2020
(0)
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Manager

I can’t rate the product super high in terms of supporting our integration and interoperability...

Oct 2020
(0)
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Manager

The vendor has gotten better at delivering new technology over the years, and the vendor’s support...

Oct 2020
(0)
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Manager

It is difficult for the system to achieve tangible outcomes. The vendor is working on those...

Oct 2020
(0)
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Director

With Netsmart, we don’t have any integration. It is difficult to navigate the EHR to go back and...

Oct 2020
(0)
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Director

The system is not part of our long-term plans. We are drinking a big glass of red Kool-Aid and...

Oct 2020
(0)
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Director

Netsmart is a funny bird because they always have upgrades and regulatory updates twice a year, so...

Oct 2020
(0)
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Director

The vendor does a good job with executive involvement. All of the Change Healthcare people and...

Oct 2020
(0)
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Director

Netsmart's other homecare application was a little nicer than Homecare Advisor, but Homecare Advisor...

Oct 2020
(0)
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Manager

We would probably not purchase the product again. Netsmart has gone through a few ownership changes,...

Oct 2020
(0)
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Manager

The KPI and executive reports are readable, but they are lacking in detail. The vendor’s detailed...

Oct 2020
(0)
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Manager

I wouldn’t say that the vendor avoids charging us. They don’t charge for every little thing, but...

Oct 2020
(0)
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Manager

It seems like Netsmart’s wheels fell off in the last 18 months. They put out fixes and updates. But...

Oct 2020
(0)
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VP/Other Executive

There is a disconnect between the different parts of the software. The product is difficult to use....

Oct 2020
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Manager

We have a client account manager. I don’t know how far that is up Netsmart’s organizational chart....

Oct 2020
(0)
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Director

Netsmart has integrations with all of the divisions through interactive schedules and other business...

Oct 2020
(0)
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Director

I like that if I think of something that can be enhanced, I can actually share that with Netsmart...

Oct 2020
(0)
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Director

We do so much with Homecare Advisor. The system is comprehensive. I would love to open up more...

Oct 2020
(0)
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Director

Netsmart listens to us. They continue to add advancements to the care plans. Homecare Advisor is a...

Oct 2020
(0)
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Director

Netsmart has recently released three programs that I think will really be game-changers for us. They...

Oct 2020
(0)
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Director

Netsmart’s training is excellent. They have an online portal where we can go when we have any...

Oct 2020
(0)
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Director

We usually do okay with updates. Netsmart does a good job of sending out releases prior to updates...

Oct 2020
(0)
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Nurse

We have looked at other software because our hospital has a new EMR. That would be the only reason...

Oct 2020
(0)
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Nurse

There are things that we added, and Netsmart was wanting additional fees for those even though those...

Oct 2020
(0)
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Nurse

When we call in to get service from Netsmart, we get service immediately.

Oct 2020
(0)
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Nurse

Netsmart's system meets our needs, but there are a lot of clicks involved to get to the screen that...

Oct 2020
(0)
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Manager

We would probably not purchase Netsmart's product again. Netsmart has several home health and...

Oct 2020
(0)
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Manager

Netsmart is pretty good about not charging us for every little thing. Some staff members would say...

Oct 2020
(0)
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Manager

There is training for implementation. After implementation, there is hardly any training whatsoever....

Oct 2020
(0)
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Manager

With known issues, Netsmart will close out any work orders and open up a knowledge-based article...

Oct 2020
(0)
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Manager

Netsmart drives everything to go through our account representative or client service alignment...

Oct 2020
(0)
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Manager

The PDGM functionality of the product has been a little bit buggy, so some of our MIPS calculations...

Oct 2020
(0)
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Manager

There are big pieces of core functionality that Netsmart has revamped in the last five years or so...

Oct 2020
(0)
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Manager

The solution is still not available on tablets. We are almost there, but it is the end of 2020 and...

Oct 2020
(0)
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Manager

In terms of the vendor keeping their promises, they struggle. Items on their road map just keep...

Oct 2020
(0)
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Manager

The solution's ease of use depends on the user's role. With most of the screens, users have to...

Oct 2020
(0)
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Analyst/Coordinator

Even though the product is cloud based, the application is installed locally on the laptops. It...

Oct 2020
(0)
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Analyst/Coordinator

We haven’t had training in a long time. Anything new that comes out with Netsmart’s upgrades doesn’t...

Oct 2020
(0)
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Analyst/Coordinator

One of the things that we have had problems with is that it seems like every upgrade breaks...

Oct 2020
(0)
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Analyst/Coordinator

Moving around the application can be confusing for our clinicians, even though there are several...

Oct 2020
(0)
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Analyst/Coordinator

The quality of the support really depends on who I am working with. The vendor’s support team is...

Oct 2020
(0)
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Analyst/Coordinator

The whole implementation of the PDGM was horrible. The vendor did a horrible job. The PDGM doesn’t...

Oct 2020
(0)
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Manager

Netsmart keeps their promises to the best of their ability. There have been some difficulties,...

Sep 2020
(0)
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Manager

We would like to see Netsmart's ongoing training be more intuitive. Currently it is less training...

Sep 2020
(0)
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Manager

We have had a change in our liaison with Netsmart. Our new liaison is not as familiar with Netsmart,...

Sep 2020
(0)
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CNO

We were with McKesson, and then the product was bought by Change Healthcare, and now it belongs to...

Sep 2020
(0)
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CNO

The app for tablets is still not ready. The product hasn't changed. Netsmart is saying that the app...

Sep 2020
(0)
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CNO

The financial piece was supposed to be completely rewritten. Obviously, the PDGM changed everybody's...

Sep 2020
(0)
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VP/Other Executive

Netsmart has improved the quality and design features of the product. They have changed the colors...

Sep 2020
(0)
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VP/Other Executive

I can't say that we will definitely look at a new product in the coming year, but the year after...

Sep 2020
(0)
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VP/Other Executive

We asked for an upgrade to link our palliative care product to the Netsmart product. We talked about...

Sep 2020
(0)
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VP/Other Executive

We have been told about certain functionality, but that functionality is never delivered. A few...

Sep 2020
(0)
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CIO

Netsmart was pretty good during the time that we worked with them about delivering on what they said...

Aug 2020
(0)
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CIO

Netsmart definitely doesn't avoid charging for every little thing. They like to nickel-and-dime us....

Aug 2020
(0)
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CIO

The quality of the releases is never spot on when we first receive them. We require multiple...

Aug 2020
(0)
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CIO

Netsmart's executive involvement is pretty much nonexistent. Unfortunately, the Netsmart homecare...

Aug 2020
(0)
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Analyst/Coordinator

We had intentions of switching away from Netsmart this past year because we want to have the same...

Aug 2020
(0)
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Analyst/Coordinator

Netsmart always meets regulation requirements even if the rules are put out last minute. They do a...

Aug 2020
(0)
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Analyst/Coordinator

We are hosted by Netsmart, and I really like that; however, what is even better is that we choose...

Aug 2020
(0)
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Analyst/Coordinator

Netsmart has moved to a horrible way of updating the software since this pandemic began. They send...

Aug 2020
(0)
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CIO

Things really aren't going well with Netsmart. Change Healthcare's homecare solution was bought out...

Jul 2020
(0)
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CIO

The product came out of Change Healthcare, which is really McKesson, and is now owned by Netsmart....

Jul 2020
(0)
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CIO

In terms of COVID-19, Netsmart came up with a screening tool, which is a form that we can use to...

Jul 2020
(0)
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CIO

We haven't done any implementations recently, but Netsmart has been rolling out software. When they...

Jul 2020
(0)
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CIO

In terms of integration, Netsmart is lacking API support. They aren't very keen on integrating with...

Jul 2020
(0)
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CIO

There is no workflow with the clinical piece, so there are several ways that we can enter and...

Jul 2020
(0)
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CIO

Homecare Advisor is fine. I pay very little attention to it because it just runs. I am mostly...

Jun 2020
(0)
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Director

It is up in the air whether Netsmart will be part of our long-term plans. We are not displeased with...

May 2020
(0)
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Director

Netsmart doesn’t provide ongoing training; they use an add-on service. They push out new...

May 2020
(0)
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VP/Other Executive

Netsmart has been doing a pretty good job through the COVID-19 crisis. They have provided tools and...

Apr 2020
(0)
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VP/Other Executive

The challenges we have now are when the vendor does upgrades to their product. They break things...

Apr 2020
(0)
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VP/Other Executive

Netsmart is trying to deliver new technology. They were supposed to have some of that new technology...

Apr 2020
(0)
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VP/Other Executive

Netsmart's support is really bad in one area and really good in two others. The product support is...

Apr 2020
(0)
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VP/Other Executive

Netsmart does a pretty good job of being proactive, and their regulatory staff members are pretty...

Apr 2020
(0)
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VP/Other Executive

The system doesn't drive any outcomes. Nothing that the vendor does helps me with outcomes at all....

Apr 2020
(0)
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VP/Other Executive

I would only recommend the vendor to my competition. Actually, the likelihood that I would recommend...

Apr 2020
(0)
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VP/Other Executive

I see that Netsmart doesn't keep their promises, and I know now that they basically aren't going to...

Apr 2020
(0)
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VP/Other Executive

We recently discontinued one of the vendor’s supporting modules. It was too hard to use, and it cost...

Apr 2020
(0)
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Director

Homecare Advisor didn’t do too bad of a job with the PDGM, so we were happy about that. There were a...

Apr 2020
(0)
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Director

Netsmart’s plan is to eventually switch everybody to their myUnity platform because Netsmart has the...

Apr 2020
(0)
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Director

On the clinical side, the solution is still the 20-year-old software, but Netsmart is working on the...

Apr 2020
(0)
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Director

The executives used to be very involved when the system was McKesson's. With McKesson, we had...

Apr 2020
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Director

Netsmart has been working on an interface for getting orders signed with another vendor, but we have...

Apr 2020
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