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Homecare Advisor (Change Healthcare) (Home Health EHR)
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Paul Hess
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User Commentary

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Manager

Netsmart is excellent at keeping up on homecare regulations. We couldn't run our offices without...

Sep 2021
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Manager

Sometimes we have issues with billing and behind-the-scenes information that we aren't able to see....

Sep 2021
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(0)
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Manager

I have been here since the initial installation. The vendor was called HBOC, then McKesson, and now...

Sep 2021
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(0)
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Director

If the decision were up to me, I am not sure I would buy the product again. The funny thing is that...

Sep 2021
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(0)
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Director

The vendor's training is difficult.

Sep 2021
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(0)
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Director

The screens are pretty easy to use on the iPad from a user perspective. The software is pretty...

Sep 2021
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(0)
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Director

I would like to have reports that can be customized. It is great to have standard reports that we...

Sep 2021
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(0)
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Director

There is no innovation. When PDGM came out, Netsmart had eliminated their beta program, and we...

Jul 2021
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(0)
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Director

We have been able to keep up and continue to grow. We have an established and solid quality program,...

Jul 2021
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(0)
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Director

Netsmart does the minimum. There is no benefit to using them over someone else. We are just not...

Jul 2021
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(0)
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Director

The product supposedly had the ability to send information to our hospitals' EMR for physician...

Jul 2021
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Director

The system does some things well, such as the wound advisor program. That helps us manage our...

Jul 2021
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(0)
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Director

I interact with executives, but I would guess that most customers don't. We have expressed our...

Jul 2021
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(0)
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Director

The system does offer some clinical features that help the clinicians with suggestions on codes, and...

Jul 2021
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(0)
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Nurse

We are looking to replace Homecare Advisor. It is a dated product that has gone through three...

May 2021
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(0)
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Nurse

The solution's mobile accessibility is lacking. Netsmart has a mobile app, and I think that they are...

May 2021
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(0)
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Nurse

The solution's usability is very poor because of its outdated user interface. It requires a lot of...

May 2021
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(0)
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Nurse

Homecare Advisor meets our minimum needs. We have had to develop a lot of workarounds for it. We...

May 2021
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Director

We will always investigate and explore options rather than keeping Netsmart's system in our...

Apr 2021
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Director

Despite everything with COVID-19, the vendor has actually done a pretty good job of keeping up with...

Apr 2021
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(0)
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Director

We really want to integrate more, and getting integration built is a long process. Part of the issue...

Apr 2021
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(0)
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Director

For clinical use, there are a lot of clicks in the EHR. People need to understand what home health...

Apr 2021
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(0)
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Director

Netsmart is working very hard on delivering new technology. We haven’t adopted a lot of that yet. If...

Apr 2021
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(0)
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Director

There are opportunities for improvements, but Netsmart's system meets the core functionality that I...

Apr 2021
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(0)
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Director

We have seen productivity improvements with certain groups by using Homecare Advisor. With our...

Apr 2021
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(0)
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Manager

The format for the orders and the medication portion of the application looks like HTML. I can’t...

Apr 2021
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(0)
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Manager

When we open up the application, it is like a chart, and we have to go through multiple icons to...

Apr 2021
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(0)
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Manager

I feel like we can’t really reach out to the vendor to make changes. I don’t know how well they...

Apr 2021
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(0)
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Manager

The vendor always has training available if we want to go find it, but they don't offer it. In the...

Apr 2021
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(0)
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Manager

We have asked to be able to integrate with different software systems, and the vendor has told us...

Apr 2021
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(0)
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Director

Netsmart tries to keep all of their promises. We got their new regulatory requirement for electronic...

Mar 2021
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(0)
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Manager

We have only had one upgrade that caused any trouble, and Netsmart fixed that issue fairly quickly....

Mar 2021
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(0)
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Manager

The integration from Netsmart has been pretty seamless. We have very limited needs compared to some...

Mar 2021
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(0)
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Manager

The product does what the vendor says it will do. There are just a few setbacks. Our builders wish...

Mar 2021
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Manager

Outside of the technical support, everything has to go through our Netsmart account representative....

Mar 2021
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(0)
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Manager

I can get a lot of my data from the EHR. Homecare Advisor does what we need it to do. The system...

Mar 2021
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(0)
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Manager

A couple of times, my CEO has actually broached the subject of moving to another vendor because that...

Mar 2021
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Manager

I would tell small groups, like us, that can't afford to have a massive technical support structure...

Mar 2021
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(0)
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Manager

Netsmart excels with their support. The technical support is the best that I have dealt with....

Mar 2021
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(0)
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Manager

I have heard from some of our people that the end-user support has deteriorated and isn't as good as...

Mar 2021
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(0)
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Manager

I have dealt with companies that would always tell me that something was coming when, in fact, they...

Mar 2021
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Manager

I haven't had too much trouble with Netsmart's charges. Of course, we haven't asked for a whole lot....

Mar 2021
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(0)
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Director

Homecare Advisor hasn't kept up well with changes and is very challenging to manage. We have had...

Feb 2021
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(0)
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VP/Other Executive

Homecare Advisor was good in its heyday, but it isn't even on the market anymore. They are not...

Feb 2021
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(0)
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VP/Other Executive

I don't think that the vendor is trying to nickel-and-dime us. I don't think they have a good way of...

Feb 2021
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VP/Other Executive

I know who my salesperson and manager are. But I don't know who I can reach out to at the executive...

Feb 2021
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VP/Other Executive

We can't recommend the product to anyone. The vendor is maintaining the product for current clients,...

Feb 2021
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(0)
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Manager

We are concerned that the ownership has changed three or four times over the last few years. We are...

Feb 2021
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(0)
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Manager

As of today, the system is part of our long-term plan. We have been moving away from products....

Feb 2021
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(0)
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Manager

Netsmart is pretty good at promoting the system. The problem is the functionality once the system is...

Feb 2021
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(0)
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Manager

Netsmart mostly does what they are supposed to do. I don't know whether there is anything that makes...

Feb 2021
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(0)
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Director

Homecare Advisor has good support. I can get a person who will help me figure out my problem right...

Feb 2021
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(0)
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Director

We were really excited about the mobile app for Homecare Advisor, but it has been a bust. Now, we...

Feb 2021
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(0)
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Director

My clinicians have complained about how labor intensive the system is. There are a lot of clicks and...

Feb 2021
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(0)
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VP/Other Executive

Netsmart's communication about functionality, upgrades, and other things lacks clarity. It is often...

Feb 2021
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(0)
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VP/Other Executive

Multiple errors occurred during the updates, and that created significant billing issues. Our...

Feb 2021
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(0)
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VP/Other Executive

The vendor definitely doesn't avoid charging for every little thing. I would recommend the solution...

Feb 2021
||
(0)
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VP/Other Executive

The initial training was terrible, but the ongoing training is an improvement.

Feb 2021
||
(0)
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VP/Other Executive

The vendor doesn't do too bad of a job of integration. The vendor does a pretty good job with the...

Feb 2021
||
(0)
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VP/Other Executive

The solution doesn't meet all of our needs because of the workarounds. There are too many...

Feb 2021
||
(0)
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VP/Other Executive

The quality of the vendor's support has really gotten bad. My account manager is horrible. I didn't...

Feb 2021
||
(0)
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Manager

The vendor has struggled for the last couple of years, especially this last year. They did not meet...

Jan 2021
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(0)
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Manager

The vendor uses a few key people, and they have some great database administrators that we work...

Jan 2021
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(0)
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Manager

With the crazy world and the fluctuations in governmental regulations, Netsmart does a wonderful job...

Jan 2021
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(0)
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Manager

We have a lot of laptop problems, and it is really confusing to know whether that is a Netsmart...

Jan 2021
||
(0)
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Manager

Netsmart is very prompt. They answer our phone calls. Netsmart is very polite and professional, and...

Jan 2021
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(0)
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Manager

I have recommended Netsmart to others. On the financial system, the medical record, and the hospice...

Jan 2021
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(0)
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VP/Other Executive

We rely on the solution, and it works fine. The vendor is responsive. There are really no large...

Dec 2020
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(0)
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Director

Every new version of the product we get has issues in it that we have to troubleshoot with the...

Dec 2020
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(0)
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Director

The vendor came out with tools during COVID-19, but they came out months after the pandemic began....

Dec 2020
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(0)
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Director

Netsmart hasn’t kept any promises. All the users that I talk to are fed up and looking at other...

Dec 2020
||
(0)
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Director

The core of our system that we use today functions exactly like it did decades ago, and that is a...

Dec 2020
||
(0)
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Director

We already have a basic HL7 interface, and we would like to add some fields to it. I know full well...

Dec 2020
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(0)
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Director

There is a definite difference in the vendor's quality control. The change took place when they got...

Dec 2020
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(0)
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Director

Netsmart hasn’t done anything to reach out to us for COVID-19. We have had Netsmart’s system for...

Dec 2020
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(0)
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Director

Netsmart makes us pay for functionality that we need for regulatory purposes. I don’t think we...

Dec 2020
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(0)
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Director

The training from Netsmart is interactive and on the computer, but it isn’t very effective for our...

Dec 2020
||
(0)
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Director

We have no integration with the hospital that we are a part of, and that is mainly because of the...

Dec 2020
||
(0)
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Nurse

Netsmart has several different methods of ongoing training. We can do interactive training or read....

Dec 2020
||
(0)
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Nurse

We have been very satisfied with Homecare Advisor. It works as the vendor said it would work, and we...

Dec 2020
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(0)
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Manager

I would absolutely buy the product again. For the most part, the vendor keeps all their promises...

Nov 2020
||
(0)
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Manager

When it comes to training, we are left to learn as we go. We could sit down at our desk tomorrow and...

Nov 2020
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(0)
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Manager

A lot of the time when there is a real issue, we call Netsmart, and one of their personnel walks us...

Nov 2020
||
(0)
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Analyst/Coordinator

Netsmart has always seemed ahead of the game with technology, and Netsmart has integrated things.

Oct 2020
||
(0)
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Director

We haven’t had any ongoing training from Netsmart. We just get announcements about upgrades....

Oct 2020
||
(0)
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Manager

We are moving away from the system, but that decision is not based on anything the vendor did wrong....

Oct 2020
||
(0)
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Manager

I can’t rate the product super high in terms of supporting our integration and interoperability...

Oct 2020
||
(0)
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Manager

The vendor has gotten better at delivering new technology over the years, and the vendor’s support...

Oct 2020
||
(0)
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Manager

It is difficult for the system to achieve tangible outcomes. The vendor is working on those...

Oct 2020
||
(0)
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Director

With Netsmart, we don’t have any integration. It is difficult to navigate the EHR to go back and...

Oct 2020
||
(0)
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Director

The system is not part of our long-term plans. We are drinking a big glass of red Kool-Aid and...

Oct 2020
||
(0)
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Director

Netsmart is a funny bird because they always have upgrades and regulatory updates twice a year, so...

Oct 2020
||
(0)
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Director

The vendor does a good job with executive involvement. All of the Change Healthcare people and...

Oct 2020
||
(0)
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Director

Netsmart's other homecare application was a little nicer than Homecare Advisor, but Homecare Advisor...

Oct 2020
||
(0)
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Manager

We would probably not purchase the product again. Netsmart has gone through a few ownership changes,...

Oct 2020
||
(0)
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Manager

The KPI and executive reports are readable, but they are lacking in detail. The vendor’s detailed...

Oct 2020
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(0)
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Manager

I wouldn’t say that the vendor avoids charging us. They don’t charge for every little thing, but...

Oct 2020
||
(0)
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Manager

It seems like Netsmart’s wheels fell off in the last 18 months. They put out fixes and updates. But...

Oct 2020
||
(0)
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VP/Other Executive

There is a disconnect between the different parts of the software. The product is difficult to use....

Oct 2020
||
(0)
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Manager

We have a client account manager. I don’t know how far that is up Netsmart’s organizational chart....

Oct 2020
||
(0)
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Director

Netsmart has integrations with all of the divisions through interactive schedules and other business...

Oct 2020
||
(0)
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Director

I like that if I think of something that can be enhanced, I can actually share that with Netsmart...

Oct 2020
||
(0)
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Director

We do so much with Homecare Advisor. The system is comprehensive. I would love to open up more...

Oct 2020
||
(0)
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Director

Netsmart listens to us. They continue to add advancements to the care plans. Homecare Advisor is a...

Oct 2020
||
(0)
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