PerfectServe Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

Our admins have been pretty happy with PerfectServe. The system has a fabulous on-call decision tree...

Mar 2024
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Manager

Loyalty, Value

If we could just use PerfectServe's scheduling on-call platform and not the messaging piece, then we...

Mar 2024
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VP/Other Executive

Relationship

We have been doing a lot of work with PerfectServe recently to repair what was not a great...

Feb 2024
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VP/Other Executive

Relationship, Value

The biggest area of opportunity for PerfectServe is that they need to listen to their customers a...

Feb 2024
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VP/Other Executive

Product

What makes PerfectServe unique is that the advanced call routing is definitely high quality. The...

Feb 2024
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VP/Other Executive

Product

We would like PerfectServe to build out the way that they provision and deprovision users. We have...

Feb 2024
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VP/Other Executive

Relationship

PerfectServe has done a better job in the past year of providing their support as a service. They...

Feb 2024
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Director

Product

We have had challenges with the Wi-Fi within our organization. Everything with PerfectServe is Wi-Fi...

Jan 2024
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Director

Relationship

In a nutshell, we use PerfectServe for all of our systems and ambulatory sites for after-hours...

Jan 2024
||
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Director

Product

I like the scheduling within the PerfectServe system. Some of the other practices that aren't owned...

Jan 2024
||
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CMIO

Loyalty, Relationship

PerfectServe has pretty much stayed on target in terms of delivering what they say they can deliver....

Jan 2024
||
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CMIO

Loyalty, Relationship

Our health system is having us use Epic's communication tool so that our organization can be...

Jan 2024
||
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CMIO

Loyalty, Product

Several of our larger independent groups have different systems, and those systems don't always play...

Jan 2024
||
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CMIO

Relationship, Operations

In terms of our training, the vendor does very well with their availability and willingness to work...

Jan 2024
||
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Director

Operations

PerfectServe has been a true partner with the implementation, ongoing maintenance, and management of...

Dec 2023
||
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Director

Relationship

I would highly recommend PerfectServe. Their dynamic routing makes them unique, and they have been a...

Dec 2023
||
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Director

Operations

Perfect Serve needs to have a hands-free option for mobile devices for the nurses or clinicians. The...

Dec 2023
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CNIO

Product

The biggest challenge overall with PerfectServe is that if we are using the embedded version within...

Dec 2023
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CNIO

Loyalty, Value

We would probably not buy PerfectServe again. PerfectServe works, but it requires a lot more...

Dec 2023
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(0)
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CNIO

Loyalty, Product

The biggest challenges with PerfectServe are that it requires fairly complex customizations to meet...

Dec 2023
||
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CNIO

Relationship

We have good account representation for PerfectServe. We have had the same account representative...

Dec 2023
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CMIO

Loyalty, Relationship

We are very unhappy with PerfectServe, and we hope to move to a different product. My time working...

Dec 2023
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CMIO

Value

With regard to getting our money's worth, having PerfectServe is better than not having it. It is...

Dec 2023
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CMIO

Relationship, Operations, Product

PerfectServe does a great job of implementing services that don't work. The PerfectServe solution...

Dec 2023
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Analyst/Coordinator

Product

The biggest challenge we are facing with our communication strategy is the masses. Currently, we use...

Dec 2023
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Analyst/Coordinator

Operations

Our initial go-live with PerfectServe was not our best day, but we are extremely satisfied with our...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We don’t have PerfectServe integrated with anything except for our tool for patient information,...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

We haven’t had the system go down often, but when it has gone down, the incident has been resolved...

Dec 2023
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Analyst/Coordinator

Operations

When we set PerfectServe up, we had a bunch of folks come in from the vendor to meet with...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

PerfectServe was able to help us dramatically with some specific issues we had. That is just one...

Dec 2023
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Analyst/Coordinator

Relationship

PerfectServe is wonderful. Not only do they keep their promises but we also have a very different...

Dec 2023
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Analyst/Coordinator

Relationship

When we think about the PerfectServe folks, we see them as family. When we are in a meeting, we...

Dec 2023
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Analyst/Coordinator

Relationship

We have a wish list of things from a technology and support standpoint. PerfectServe prioritizes...

Dec 2023
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Analyst/Coordinator

Product

PerfectServe has a dashboard that is problematic at best and horrible at worst. The dashboard is not...

Dec 2023
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Analyst/Coordinator

Relationship

There are sections of PerfectServe’s support on the back end that we would like to be able to write...

Dec 2023
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Physician

Relationship

PerfectServe’s support team is phenomenal. I would like to give them a shout-out. We ask for...

Nov 2023
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Physician

Product

PerfectServe needs a complete user interface redesign. It is horrible and hard to use. It is not...

Nov 2023
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Director

Product

PerfectServe sells itself on intelligent routing. But that intelligent routing requires us to spend...

Nov 2023
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Director

Product, Value

We have been using the product for a long time. It has helped our throughput for our patients...

Oct 2023
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Director

Operations

We recently had a need for training, and PerfectServe provided that for our staff. They were...

Oct 2023
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Director

Product

The only features I don’t like are the providers' schedules. Our version is challenging. The on-call...

Oct 2023
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Director

Relationship

The vendor's support has been good. When I have had to reach out to the vendor, they have been very...

Oct 2023
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Director

Product

As far as the bidirectional feed goes, it could be more effective for bedside nurses. There seems to...

Oct 2023
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Director

Product

We just implemented an integration where we can send assignments to PerfectServe so that all members...

Oct 2023
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Director

Loyalty

We would buy PerfectServe again because we went through an evaluation process and we were not able...

Oct 2023
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Director

Culture

The sales pitch and the expectations that were set by PerfectServe were very different from the...

Oct 2023
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Director

Operations

With PerfectServe’s support team, I am able to get answers and corrections through one person and...

Oct 2023
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CIO

Relationship

We have regular meetings to touch base with the vendor’s executives. We are very well connected.

Sep 2023
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Analyst/Coordinator

Loyalty, Operations, Product

I would be disappointed to see PerfectServe go away just because we have worked hard to get things...

Sep 2023
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Analyst/Coordinator

Relationship

We have really good representatives from PerfectServe that do things for me. I tell them what we...

Sep 2023
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Analyst/Coordinator

Loyalty

Everything in PerfectServe's system is being tweaked, and we just keep taking problems as we go. At...

Sep 2023
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Analyst/Coordinator

Relationship, Product

I like that people tend to check their cell phones quicker than they check their email. If I email...

Sep 2023
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Analyst/Coordinator

Relationship

I have to call the support team more than I would like to. Most of the representatives are amazing,...

Sep 2023
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Analyst/Coordinator

Relationship

I would rate PerfectServe highly because of the people they have in place now. Their leads are...

Sep 2023
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CMO

Product

The product is pretty straightforward. The questions asked are fine. When something relates to a...

Sep 2023
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CMO

Relationship, Product

If the product is maintained properly on the back end, it is pretty effective. If the nurses need to...

Sep 2023
||
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CMO

Relationship, Operations

I needed the vendor’s support to help me set the product up, and they were very helpful.

Sep 2023
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CMIO

Product

Some of the vendor’s integrations are a little clunky, especially the EMR integrations. Their app...

Sep 2023
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CMO

Product

PerfectServe requires a front end and a back end. On the front end, the system is great. If I want...

Sep 2023
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CMIO

Relationship, Product

PerfectServe does a very good job of offering a patient-centered routing product. Their overall...

Sep 2023
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Analyst/Coordinator

Relationship

PerfectServe's product is better than some of the products from the bigger vendors out there in...

Sep 2023
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Analyst/Coordinator

Culture, Value

There have been some times when I have felt like PerfectServe squeezed a little out of us. It was...

Sep 2023
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Analyst/Coordinator

Operations

PerfectServe offers a lot of training resources, and this may just be me making excuses, but a lot...

Sep 2023
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Analyst/Coordinator

Relationship

There have been times when we have had issues and have escalated them, and PerfectServe’s higher-ups...

Sep 2023
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Manager

Relationship

The current functionality meets all our needs today, but we are constantly optimizing and making...

Sep 2023
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(0)
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Manager

Relationship, Product

PerfectServe's product is an amazing communication tool that uses a lot of great AI, but the vendor...

Sep 2023
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(0)
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VP/Other Executive

Product

PerfectServe is used for nurses to page physicians and dynamic call routing. All the physician...

Sep 2023
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VP/Other Executive

Value

I know what PerfectServe has available, and there are things that we have not been able to implement...

Sep 2023
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(0)
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VP/Other Executive

Product

The PerfectServe product is good, and the technology and algorithms for routing calls are good. The...

Sep 2023
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(0)
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Director

Product, Value

I have been happy with PerfectServe. We struggle to get some of our providers to fully engage; they...

Sep 2023
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(0)
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Director

Operations, Product

PerfectServe is pretty strong with upgrades. We have had a few glitches, but the vendor has always...

Sep 2023
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Director

Relationship

The PerfectServe support has been good, but sometimes the vendor takes a long time, and getting to...

Sep 2023
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Director

Relationship

PerfectServe has been there for us. They have been very quick to help us out, get on board, and find...

Sep 2023
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Analyst/Coordinator

Product

I like PerfectServe more than another competitor that we use for our EMR. At our facility, we have...

Sep 2023
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(0)
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Analyst/Coordinator

Value

PerfectServe has helped us increase our throughput, respond to patients' needs faster, keep staff...

Sep 2023
||
(0)
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CMIO

Loyalty

We are in the process of moving away from PerfectServe, and we are trying to get their systems out...

Sep 2023
||
(0)
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CMIO

Culture

PerfectServe has never been one of my favorite vendors. We implemented their product as a messaging...

Sep 2023
||
(0)
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CMIO

Relationship, Product

PerfectServe has some really nice escalation capabilities. If I am on call and I don't answer...

Sep 2023
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Manager

Relationship

PerfectServe does a very good job with their support. They have a great call center, and they are...

Sep 2023
||
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Manager

Loyalty, Product

One thing that PerfectServe could do in the long run would be to make it more convenient for...

Sep 2023
||
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Manager

Product

I am extremely satisfied with the system. I love its alerts, schedule routing, and the way it sends...

Sep 2023
||
(0)
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Manager

Product

Our doctors aren't very technological people, so they don't like having to use another app to use...

Sep 2023
||
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Manager

Product

The biggest challenge with our communication strategy is getting all our providers to use...

Sep 2023
||
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Manager

Culture, Value

We know what PerfectServe is going to charge, and we know what they are going to charge for, so...

Sep 2023
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Manager

Product, Value

The communication between our nurses and physicians has improved because of the system. We had very...

Sep 2023
||
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Manager

Product

If I were to give someone who was looking at PerfectServe's system a recommendation, I would tell...

Sep 2023
||
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Director

Loyalty

PerfectServe's system is part of our long-term plans, and I am trying to make sure that it stays...

Sep 2023
||
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Director

Relationship

PerfectServe has been a great partner for us. They are very responsive. Their representatives come...

Sep 2023
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Director

Operations, Product

We can set the system up by provider or userbase, but it can sometimes be difficult to know what to...

Sep 2023
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Director

Operations

With the way we constructed PerfectServe's system in our organization, its rollout was a little less...

Sep 2023
||
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VP/Other Executive

Product

We communicate with physicians who are outside of our organization and aren't employed. One of the...

Aug 2023
||
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VP/Other Executive

Loyalty

We are going to be leveraging PerfectServe's functionality to enhance communication in our EMR and...

Aug 2023
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VP/Other Executive

Product

Fortunately, our leaders had the foresight to leverage and invest in the technology. Before,...

Aug 2023
||
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VP/Other Executive

Loyalty, Product

In terms of staff safety, we are expanding the use of the tool for nonclinical purposes. One of the...

Aug 2023
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VP/Other Executive

Product, Value

PerfectServe tracks the communication, so it knows when a nurse sends a message to a provider. The...

Aug 2023
||
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CMIO

Loyalty

We are in the process of evaluating our overall unified communication strategy. PerfectServe may be...

Aug 2023
||
(0)
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CMIO

Loyalty, Operations, Product

When we initially rolled out PerfectServe, there weren't a lot of alternative solutions that would...

Aug 2023
||
(0)
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CMIO

Culture, Relationship, Operations

The experience with the PerfectServe folks that were assigned to be our representatives and worked...

Aug 2023
||
(0)
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CMIO

Value

PerfectServe is capable of supporting integration, but on the other hand, they charge for it. We...

Aug 2023
||
(0)
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CMIO

Product

PerfectServe’s secret sauce is their Dynamic Intelligent Routing, which is still their edge over...

Aug 2023
||
(0)
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CMIO

Relationship

PerfectServe has been excellent with their support. Anytime there is an issue with the application...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

We take PerfectServe's training materials that are available, and we modify them to suit our users....

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

PerfectServe faces the same challenge that the rest of us do, and that is retention. I am so versed...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We have a great relationship with PerfectServe. We are in a really good groove, and I'm very...

Aug 2023
||
(0)
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Physician

Operations

Part of the push of the last upgrade was to try to get people who didn't have PerfectServe on their...

Aug 2023
||
(0)
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Physician

Culture, Value

One of the problems with PerfectServe is that they can't change their algorithms or anything else....

Aug 2023
||
(0)
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Physician

Relationship, Product

There are a lot of things that PerfectServe has never been able to fix that frustrate our doctors...

Aug 2023
||
(0)
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Physician

Product

If someone were looking into PerfectServe, I would let them know that there are positives to the...

Aug 2023
||
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Physician

Product

PerfectServe's ease of use isn't high. It still takes way too many steps to do things. In 2023,...

Aug 2023
||
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Physician

Culture, Loyalty, Product

PerfectServe did some custom builds for us. Recently, we did our due diligence and looked at their...

Aug 2023
||
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Physician

Relationship, Product

We have a large number of people using the system, but even PerfectServe doesn't always meet all of...

Aug 2023
||
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Physician

Culture, Loyalty

PerfectServe has a lot of new functionalities that we don't have, but we are never going to invest...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The team alerts and the codes are some of PerfectServe’s strengths. Being able to mass communicate...

Aug 2023
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Physician

Relationship, Operations

PerfectServe sends out information to let us know about their webinars and other things they offer...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We have given PerfectServe a huge wish list, but I think that is because we are pretty much...

Aug 2023
||
(0)
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Physician

Product

PerfectServe doesn't have profiles, so we weren't able to work with the vendor and say how the...

Aug 2023
||
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Physician

Operations

The challenge with training is that PerfectServe uses a train-the-trainer model. However,...

Aug 2023
||
(0)
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Director

Relationship, Product, Value

There hasn't been much added to the product in years, but when we had some scheduling requests, they...

Aug 2023
||
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Director

Operations

The vendor could improve their training by providing more on-site support during go-lives,...

Aug 2023
||
(0)
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Director

Relationship, Operations

The vendor has done their upgrades, and they have kept us up to speed and prepared us for those...

Aug 2023
||
(0)
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Director

Product, Value

Using the app, we have seen an improvement in the responses to the questions our nursing staff...

Aug 2023
||
(0)
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Manager

Relationship

I deal with PerfectServe's help center constantly. I call them frequently for little things when I...

Jul 2023
||
(0)
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Manager

Loyalty, Value

PerfectServe works great for our call schedules. That is why we don't have to have a call center....

Jul 2023
||
(0)
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Manager

Culture, Value

I know that there are some things that we get charged for, like when we want to add alerts and...

Jul 2023
||
(0)
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Manager

Operations, Product

The product isn't very hard to learn to use. It takes about ten minutes to show a new provider how...

Jul 2023
||
(0)
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Manager

Relationship, Operations

The vendor meets with us all the time, and one of their executives is usually on our calls. From day...

Jul 2023
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Manager

Product

If I could make my edits on the computer instead of having to call everything in, that would be...

Jul 2023
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Nurse

Product

PerfectServe could make their system a little more accessible. It is a fairly complex product, but...

Jul 2023
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Nurse

Product, Value

PerfectServe has streamlined a lot of the communication issues that we had in the past. We have...

Jul 2023
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Nurse

Product

PerfectServe provides a directory of every active provider at our fingertips, and it is totally...

Jul 2023
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VP/Other Executive

Product

I am a frequent user of PerfectServe, and we use PerfectServe as an application on our phones. It is...

Jul 2023
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VP/Other Executive

Relationship

PerfectServe works pretty well except for what is probably due to human error. PerfectServe will do...

Jul 2023
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VP/Other Executive

Relationship, Operations, Product

I find PerfectServe a little challenging for people older in age who may prefer an answering...

Jul 2023
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VP/Other Executive

Product

PerfectServe is handy because we can easily send all kinds of things, either from our camera or a...

Jul 2023
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VP/Other Executive

Culture, Relationship

PerfectServe keeps their promises to a great extent. They keep them at least as well as anyone else...

Jul 2023
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VP/Other Executive

Value

PerfectServe's product is expensive to install, but then the vendor does a lot of free visits, and...

Jul 2023
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VP/Other Executive

Relationship

PerfectServe is very proactive, and they are always asking us how they can help us more. Our contact...

Jul 2023
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VP/Other Executive

Relationship, Product

I love that anytime we have asked PerfectServe to do something extra, they have figured out a way to...

Jul 2023
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VP/Other Executive

Relationship, Product

I like PerfectServe, but I don’t always like getting messages. Sometimes PerfectServe is too easy to...

Jul 2023
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VP/Other Executive

Value

What we are paying for PerfectServe's system is ridiculous. We have gotten nickel-and-dimed by...

Jun 2023
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VP/Other Executive

Operations

The implementation with PerfectServe was not great. They didn't hear how we worked as an...

Jun 2023
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VP/Other Executive

Product

The nurses are trying to use PerfectServe, and it is not horrible for them, but if the physicians...

Jun 2023
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Director

Product

One of PerfectServe’s strengths is its customization in terms of meeting the needs of several...

Jun 2023
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Director

Relationship

PerfectServe’s support team is responsive. Anytime we have issues or need to make a change, the...

Jun 2023
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Director

Relationship

PerfectServe has had more service disruptions recently than we would expect. The disruptions are not...

Jun 2023
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Nurse

Relationship, Product

What works really well with PerfectServe is working with the providers to build their algorithm, so...

Jun 2023
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Nurse

Loyalty

We have integrated the product with our EMR, so users can use PerfectServe right from the patient's...

Jun 2023
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Nurse

Product, Value

PerfectServe has technology available. We just haven't budgeted to cover the automated consults and...

Jun 2023
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Director

Relationship, Operations

PerfectServe has been with us every step of the way for the implementations and upgrades. The vendor...

May 2023
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Director

Product

PerfectServe offers mobile platforms for nursing, but our nurses don't carry smart devices and have...

May 2023
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Director

Culture, Relationship

PerfectServe makes us feel like they are willing to accommodate our needs. The vendor may not...

May 2023
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Director

Relationship

PerfectServe is working on their support, but they are dealing with the same issues that everyone...

May 2023
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Director

Product

What we see on the web version is exactly what we see on the mobile app; that is a plus in terms of...

May 2023
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Director

Loyalty, Product

Although we are on the current version of PerfectServe, we aren't utilizing all of its options. We...

May 2023
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Manager

Product

If I could change something, I would decouple the scheduling engine from the chat features and...

May 2023
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Manager

Relationship, Value

PerfectServe has done well for us, but we have so many solutions that it is confusing to know which...

May 2023
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Manager

Relationship

If a provider has a problem, they call PerfectServe; they don't call our help desk. Our model is...

May 2023
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Manager

Relationship, Value

PerfectServe is transparent, and we haven't had any problems. PerfectServe’s support has been good,...

May 2023
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Manager

Product

There is almost no integration in PerfectServe.

May 2023
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Manager

Relationship

PerfectServe's system is a very flexible environment for setting up calls and routing people to the...

May 2023
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Manager

Relationship

The liaisons that are assigned to our organization are fantastic and very engaged. The vendor's 24/7...

May 2023
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Manager

Relationship, Operations

PerfectServe's project teams seem to be of a very high caliber. Sometimes the ongoing management...

May 2023
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Manager

Product

The biggest benefits have been seen in the newest version of PerfectServe in terms of having the...

May 2023
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Manager

Culture, Relationship

We have had some negative experiences working with various vendors. But PerfectServe has been great...

May 2023
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Manager

Product

We would like to see PerfectServe have better reports. We still don’t have a great way to tease out...

May 2023
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Analyst/Coordinator

Product, Product

We can create alerts for some groups. We rely on the product heavily. It is very useful for patients...

Apr 2023
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