PerfectServe Commentary
Filtered view: (Acute)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
PerfectServe is always dependable. We did a large expansion with them, and they hung in there with...
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Product
I wish we could do a bit more with the auditing side of PerfectServe. If we needed to go back and...
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Product
PerfectServe reaches out, and they let us know when there are upgrades. They offer all kinds of...
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Operations
We started training for PerfectServe in person, and everything was going really well. The nuts and...
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Operations, Product
When the upgrades for PerfectServe come through, there are times when the providers have to...
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Loyalty, Relationship, Product
I'm using PerfectServe behind the scenes. I was a user, and I'm not so much anymore. The product is...
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Operations
Every time PerfectServe has an upgrade, we go through it, they communicate to us weeks in advance,...
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Operations, Product
Getting everyone to use the system consistently is the challenge. We still have a couple of one-off...
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Relationship
PerfectServe’s team has been phenomenal. They have worked with us to come up with solutions for...
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Value
We don't get charged for the number of times that we reach out to our go-to PerfectServe people for...
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Operations
The initial go-live was actually good. The thing that gave us the win was that we had one of our...
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Product
This is kind of funny, but our users don’t like the usernames and passwords in PerfectServe; they...
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Culture
I don't know what the vendor's vision is. I don't know what new products and things they are looking...
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Loyalty, Value
PerfectServe is not in our long-term plans, but it's not my choice to switch to something else. Our...
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Relationship
We develop a wish list every year for PerfectServe, and a couple of our high-priority things haven't...
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Loyalty, Product
The biggest issue that we are facing and addressing with our communication strategy is that the...
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Relationship
My team is highly engaged with PerfectServe. We have developed a really good working relationship...
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Product, Value
The biggest challenge with our strategy is not really a PerfectServe issue. It is getting our...
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Product
The main thing that comes to mind for PerfectServe to improve is they allow integration into our...
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Relationship
We have a good relationship with our account manager at PerfectServe. That individual is very good...
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Culture, Value
I don't know whether PerfectServe offers this, but we do not have any sort of enterprise licensing...
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Product
PerfectServe's system is fairly easy to use and straightforward, so it is the opposite of our EHR....
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Relationship
When we first started with PerfectServe, we had a point person who could solve problems for us. Now,...
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Value
We went through a lot of answering services out there that charged an arm and a leg and pretty much...
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Loyalty, Product
In general, PerfectServe's system is a great product. There is a need for a platform like it, and...
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Relationship
I want certain things in the routing of the calls to be more user friendly in terms of my...
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Culture
I wish PerfectServe would be more transparent and allow us to see all the users under our account. I...
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Relationship
Previously, I had a point person for support who could tell me what happened with a detailed call,...
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Relationship, Product
PerfectServe does not keep their promises. I have asked specifically for data about utilization, and...
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Value
I think a lot of PerfectServe’s business is being swallowed up by other vendors. These customers are...
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Loyalty, Product
The solution does what the vendor advertises it will do, but it doesn't necessarily fit into the...
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Culture, Relationship
I don't even know the last time I interacted with an executive from PerfectServe. We have a customer...
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Culture, Loyalty
PerfectServe is not part of our long-term strategy. I think we made the best decision we could when...
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Relationship
PerfectServe has quick turnaround times. If we do put in any tickets, they have integrated with our...
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Relationship, Product
PerfectServe is focused on internal communication within an organization, so it is supposed to help...
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Operations, Product
PerfectServe doesn't set people up by profile. Because of the type of organization we are, we want...
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Relationship
I sat in meetings with the vendor, and they told me things would change, but they have not. I'm sick...
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Operations
The vendor did a train-the-trainer model, and that worked years ago, but the vendor has done nothing...
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Product, Value
There used to be a website where we could run reports about the system's usage. We had access to all...
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Relationship, Product
In the past, PerfectServe didn't have a great downtime plan, so when they would do planned or...
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Product
If I scrub into an operation, I only want my phone to chirp if I have an urgent message....
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Product
One thing that continues to chap me in PerfectServe's product is that it is too hard to put myself...
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Relationship
PerfectServe is just a great company to work with. We have really strong relationships. We meet...
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Loyalty, Product
Regarding functionality, the vendor is missing those things that are coming within the next year or...
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Relationship, Operations, Product
We really self-administer our build. We have a designated technology lead who I work with daily, and...
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Product
PerfectServe's product is a pretty easy application to support. It does what it is supposed to do....
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Relationship
To improve support, PerfectServe could fix their IVR system. Calling their support number leaves a...
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Relationship, Operations
I would suggest that PerfectServe hire more people. I don't even know whether we have a service...
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Loyalty, Value
Whether PerfectServe avoids charging for every little thing is a topic of contention because we are...
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Product
I would most definitely buy PerfectServe's product again. It manages physician communication, and it...
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Product
I would recommend PerfectServe's product; I love the whole system. It has taken on the role of a...
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Relationship
We have a great relationship with the PerfectServe individuals; they get back to us and help us to...
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Culture
PerfectServe is always trying to sell us some new products, and that is good. We just don't take the...
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Loyalty, Product
PerfectServe is working on being able to put orders in and making things more visible. They are...
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Product
We have older providers, and most of them complain because they have to download another app, but...
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Relationship
PerfectServe keeps all their promises within their limitations. We work very well with them, and...
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Value
PerfectServe avoids charging for every little thing for the most part, and we work with them. But in...
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Product
PerfectServe is a one-stop shop. We have our alerts in it, and we can get ahold of any provider at...
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Relationship
There is always an opportunity to improve the wait times on calls when we call the PerfectServe help...
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Relationship, Operations
With PerfectServe, the vendor is very good. I have had a lot of different folks on their team...
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Relationship, Product
PerfectServe has been an amazing system through the years. PerfectServe is a pretty stable platform....
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Product
With PerfectServe, we have a component that all staff members and departments are involved in. So we...
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Relationship, Value
We would like PerfectServe to have higher reliability because they have had more service disruptions...
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Operations, Product
There have been minimal upgrades to PerfectServe, and when they do the upgrades, they are back end,...
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Product, Value
PerfectServe is low maintenance. It is a cloud-hosted environment and requires very minimal...
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Relationship
We have seen a degradation across almost all of our vendors in support, and PerfectServe is probably...
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Product
PerfectServe probably has the most robust and predictive scheduling system I have seen. Everything...
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Relationship, Product
With PerfectServe, I worry that bigger companies will gobble up other companies that do the same...
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Relationship, Product
We have had some glitches with PerfectServe recently, but I think they are with a particular person...
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Loyalty, Value
We are getting rid of the PerfectServe system shortly. PerfectServe charges a lot for their...
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Product
I like that there is a time stamp of when a message was read. I also like that the system can be...
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Relationship, Operations
The big thing is that the administrators and the technical assistants are available. PerfectServe...
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Product
The search part of when I am searching for a colleague is unsophisticated. If I know the last name...
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Culture, Value
PerfectServe delivers what they say. They have a contract for service that has worked pretty well....
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Product
The product’s strength is its intelligent routing; it knows who to reach when I need to reach them....
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Loyalty
Our organization made a high-level decision to leave PerfectServe because our executives prioritized...
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Product
Our admins have been pretty happy with PerfectServe. The system has a fabulous on-call decision tree...
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Loyalty, Value
If we could just use PerfectServe's scheduling on-call platform and not the messaging piece, then we...
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Relationship
We have been doing a lot of work with PerfectServe recently to repair what was not a great...
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Relationship, Value
The biggest area of opportunity for PerfectServe is that they need to listen to their customers a...
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Product
What makes PerfectServe unique is that the advanced call routing is definitely high quality. The...
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Product
We would like PerfectServe to build out the way that they provision and deprovision users. We have...
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Relationship
PerfectServe has done a better job in the past year of providing their support as a service. They...
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Product
We have had challenges with the Wi-Fi within our organization. Everything with PerfectServe is Wi-Fi...
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Relationship
In a nutshell, we use PerfectServe for all of our systems and ambulatory sites for after-hours...
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Product
I like the scheduling within the PerfectServe system. Some of the other practices that aren't owned...
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Loyalty, Relationship
PerfectServe has pretty much stayed on target in terms of delivering what they say they can deliver....
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Loyalty, Relationship
Our health system is having us use Epic's communication tool so that our organization can be...
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Loyalty, Product
Several of our larger independent groups have different systems, and those systems don't always play...
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Relationship, Operations
In terms of our training, the vendor does very well with their availability and willingness to work...
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Operations
PerfectServe has been a true partner with the implementation, ongoing maintenance, and management of...
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Relationship
I would highly recommend PerfectServe. Their dynamic routing makes them unique, and they have been a...
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Operations
Perfect Serve needs to have a hands-free option for mobile devices for the nurses or clinicians. The...
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Product
The biggest challenge overall with PerfectServe is that if we are using the embedded version within...
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Loyalty, Value
We would probably not buy PerfectServe again. PerfectServe works, but it requires a lot more...
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Loyalty, Product
The biggest challenges with PerfectServe are that it requires fairly complex customizations to meet...
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Relationship
We have good account representation for PerfectServe. We have had the same account representative...
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Loyalty, Relationship
We are very unhappy with PerfectServe, and we hope to move to a different product. My time working...
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Value
With regard to getting our money's worth, having PerfectServe is better than not having it. It is...
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Relationship, Operations, Product
PerfectServe does a great job of implementing services that don't work. The PerfectServe solution...
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Product
The biggest challenge we are facing with our communication strategy is the masses. Currently, we use...
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Operations
Our initial go-live with PerfectServe was not our best day, but we are extremely satisfied with our...
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Loyalty, Product
We don’t have PerfectServe integrated with anything except for our tool for patient information,...
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Relationship, Operations
We haven’t had the system go down often, but when it has gone down, the incident has been resolved...
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Operations
When we set PerfectServe up, we had a bunch of folks come in from the vendor to meet with...
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Relationship, Operations
PerfectServe was able to help us dramatically with some specific issues we had. That is just one...
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Relationship
PerfectServe is wonderful. Not only do they keep their promises but we also have a very different...
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Relationship
When we think about the PerfectServe folks, we see them as family. When we are in a meeting, we...
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Relationship
We have a wish list of things from a technology and support standpoint. PerfectServe prioritizes...
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Product
PerfectServe has a dashboard that is problematic at best and horrible at worst. The dashboard is not...
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Relationship
There are sections of PerfectServe’s support on the back end that we would like to be able to write...
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Relationship
PerfectServe’s support team is phenomenal. I would like to give them a shout-out. We ask for...
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Product
PerfectServe needs a complete user interface redesign. It is horrible and hard to use. It is not...
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Product
PerfectServe sells itself on intelligent routing. But that intelligent routing requires us to spend...
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Product, Value
We have been using the product for a long time. It has helped our throughput for our patients...
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Operations
We recently had a need for training, and PerfectServe provided that for our staff. They were...
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Product
The only features I don’t like are the providers' schedules. Our version is challenging. The on-call...
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Relationship
The vendor's support has been good. When I have had to reach out to the vendor, they have been very...
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Product
As far as the bidirectional feed goes, it could be more effective for bedside nurses. There seems to...
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