Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
If I were making a recommendation, I would tell someone about the extreme ease of use of the product...
Login or Create an Account to see details.
Product
PerfectServe’s reporting system is lacking. The reporting side is the only thing that I'm not happy...
Login or Create an Account to see details.
Product
We integrate Telmediq with some patient stuff. It could be integrated a bit more, but right now, it...
Login or Create an Account to see details.
Relationship, Operations
PerfectServe is always upgrading and expanding to the different Android and Apple versions. I meet...
Login or Create an Account to see details.
Value
PerfectServe works with us to get all our scheduling done and meet all of our needs for our specific...
Login or Create an Account to see details.
Loyalty, Product
Our biggest challenge associated with Telmediq really has been with the physician-level providers....
Login or Create an Account to see details.
Operations, Product
Telmediq is easy to use. There is some change management associated with setting expectations. The...
Login or Create an Account to see details.
Relationship
For support, I rely on our in-house Telmediq person mostly just because our person is easy to reach...
Login or Create an Account to see details.
Relationship, Product
When comparing other communication solutions to Telmediq, we have found that while they are all...
Login or Create an Account to see details.
Product
Our concern is the ability to escalate things that we have had in our system. We have gotten...
Login or Create an Account to see details.
Relationship, Product
Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...
Login or Create an Account to see details.
Product
Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...
Login or Create an Account to see details.
Relationship, Operations
With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...
Login or Create an Account to see details.
Relationship
Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...
Login or Create an Account to see details.
Loyalty, Operations
Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...
Login or Create an Account to see details.
Product
Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...
Login or Create an Account to see details.
Relationship
PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...
Login or Create an Account to see details.
Relationship
We have regular meetings with our PerfectServe customer success person, and this individual is...
Login or Create an Account to see details.
Relationship
PerfectServe has been very open to our feedback and has implemented some of our suggestions into...
Login or Create an Account to see details.
Loyalty
When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...
Login or Create an Account to see details.
Product
A piece that we have had issues with is the maturity level at the enterprise level. We want to make...
Login or Create an Account to see details.
Loyalty, Product
The product is pretty simple and straightforward. My recommendation to someone considering the...
Login or Create an Account to see details.
Loyalty, Relationship
Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...
Login or Create an Account to see details.
Product
Something that we would like to see in Telmediq is the ability to copy and paste templates. If I am...
Login or Create an Account to see details.
Product
Telmediq is integrated with our system, so when a new employee gets hired on our active directory,...
Login or Create an Account to see details.
Relationship
If PerfectServe can do something, they are pretty good about adding a suggestion that we have to the...
Login or Create an Account to see details.
Relationship, Product
I like that Telmediq is a secure messaging application. It makes working in healthcare a lot easier...
Login or Create an Account to see details.
Product
Something PerfectServe could work on is how the solution works on Apple devices versus Android...
Login or Create an Account to see details.
Product
There are broadcast groups in Telmediq, and we have had an issue with deleting the ones that we...
Login or Create an Account to see details.
Culture
PerfectServe sold us something that they did not have. They told us that Telmediq would integrate...
Login or Create an Account to see details.
Loyalty
I like the vision for Telmediq moving forward. PerfectServe is doing a good job.
Login or Create an Account to see details.
Value
PerfectServe is a quality company. In terms of how it was promoted, the product is spot on. Our...
Login or Create an Account to see details.
Relationship
When we ask for product enhancements, the vendor makes those enhancements six months later. That has...
Login or Create an Account to see details.
Product
I wish the product had a bedside video feature. Most primary care doctor doesn't go to hospitals...
Login or Create an Account to see details.
Relationship
If there is a potential issue or if the vendor is making a change that clients have a very low...
Login or Create an Account to see details.
Relationship
PerfectServe acquired Telmediq, but they did not necessarily embed PerfectServe technologies into...
Login or Create an Account to see details.
Relationship
Whenever we try to bring something up, the vendor is very slow to respond, and I don't have a ton of...
Login or Create an Account to see details.
Product
The newest Android version of the Telmediq app is constantly failing and crashing. I'm not...
Login or Create an Account to see details.
Product
Telmediq is a great product, but it is just not what I need currently. That is hard. It is like I am...
Login or Create an Account to see details.
Operations
We haven’t really had too much training. I did have some training, but a lot of what I know I have...
Login or Create an Account to see details.
Culture, Loyalty
The reason that we went with Telmediq was that PerfectServe said they were going to integrate the...
Login or Create an Account to see details.
Relationship, Product
PerfectServe does a very good job of staying on top of things. Telemediq itself is a solid, fairly...
Login or Create an Account to see details.
Relationship
PerfectServe has done a really great job of staying in communication with us and letting us know...
Login or Create an Account to see details.
Culture
There were a handful of very important features that PerfectServe promised as part of their sales...
Login or Create an Account to see details.
Product
I would tell a friend that PerfectServe is probably the vendor with the broadest clinical...
Login or Create an Account to see details.
Relationship, Product
PerfectServe has a reliable product that stays online, and they do a very good job of supporting it.
Login or Create an Account to see details.
Product
I like the ease of use for our end users in Telmediq. The interface is very user friendly. Users can...
Login or Create an Account to see details.
Product
I like the reliability of the application. In the many years have we had it, it has only gone down a...
Login or Create an Account to see details.
Product
I do see little bugs where something might work one way on one screen and then work differently on a...
Login or Create an Account to see details.
Loyalty, Product
We are doing a lot more with automated messaging coming out of our EMR to create automated messages...
Login or Create an Account to see details.
Product, Value
Telmediq is for a few hospitals with only a few hundred doctors or less. I would tell a friend to...
Login or Create an Account to see details.
Product
I call Telmediq light. It doesn't have all of the functionalities, but our people are happy with the...
Login or Create an Account to see details.
Product
We are not satisfied with the product’s growth potential. If we were going to try to integrate it...
Login or Create an Account to see details.
Product
Telmediq is very convenient and useful in the hospital room. It is a secure way that we can...
Login or Create an Account to see details.
Relationship, Product
The challenge we face with Telmediq is remaining compliant with regulatory standards and maybe HIPAA...
Login or Create an Account to see details.
Relationship, Product
We have had some miscommunications with Telmediq showing someone as being online when they really...
Login or Create an Account to see details.
Relationship
From the beginning, PerfectServe has kept their promises. They have kept up with our organization,...
Login or Create an Account to see details.
Relationship, Value
We had to add some data to the system's profiles, and the vendor got that set up the next day. There...
Login or Create an Account to see details.
Culture
There were a couple of things that we gave the vendor feedback on, and they actually took our...
Login or Create an Account to see details.
Loyalty, Operations, Product
Overall, the biggest challenge we are facing with our communication strategy is operational...
Login or Create an Account to see details.
Relationship
PerfectServe is the best vendor I have worked with of all of the different vendors I have interacted...
Login or Create an Account to see details.
Relationship, Product
On a technology front, PerfectServe is evolving. The rate at which they evolve is average for the...
Login or Create an Account to see details.
Relationship, Product
Telmediq is solid. The staff generally has a communication tool with them. Even if a staff member...
Login or Create an Account to see details.
Loyalty
Our EHR vendor recently presented to us how their clinical communication piece works...
Login or Create an Account to see details.
Relationship
I think PerfectServe is trying to keep all their promises. Aside from one thing that they are...
Login or Create an Account to see details.
Relationship, Product
I like the ability with Telmediq to message an on-call schedule so we don't have to know who is on...
Login or Create an Account to see details.
Product
PerfectServe doesn't have all of the same features for Telmediq on a mobile device. I think...
Login or Create an Account to see details.
Loyalty, Relationship
We would buy the system again because it has served us well. Telmediq has made a difference for us,...
Login or Create an Account to see details.
Culture
Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...
Login or Create an Account to see details.
Operations, Product
We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....
Login or Create an Account to see details.
Operations, Product
The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...
Login or Create an Account to see details.
Operations
The vendor's team was very nice to work with. They tried to share necessary governance structures...
Login or Create an Account to see details.
Product
Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...
Login or Create an Account to see details.
Relationship
PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...
Login or Create an Account to see details.
Culture, Loyalty, Product
Telmediq works well for what was advertised. The vendor is working on better integration with our...
Login or Create an Account to see details.
Relationship, Product
The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...
Login or Create an Account to see details.
Product
Our scheduling is very complex because of our location, and PerfectServe works with us to get our...
Login or Create an Account to see details.
Relationship
We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...
Login or Create an Account to see details.
Product, Value
Compared to some of the other companies we have worked with, PerfectServe supports interoperability...
Login or Create an Account to see details.
Loyalty, Product
We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...
Login or Create an Account to see details.
​
Featured Reports
Preferences