Telmediq Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Product

Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...

Apr 2024
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Director

Product

Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...

Apr 2024
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Manager

Relationship, Operations

With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...

Feb 2024
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Manager

Relationship

Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...

Jan 2024
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Manager

Loyalty, Operations

Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...

Jan 2024
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Director

Product

Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...

Dec 2023
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Director

Relationship

PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...

Dec 2023
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Director

Relationship

We have regular meetings with our PerfectServe customer success person, and this individual is...

Dec 2023
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Analyst/Coordinator

Relationship

PerfectServe has been very open to our feedback and has implemented some of our suggestions into...

Dec 2023
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Analyst/Coordinator

Loyalty

When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...

Dec 2023
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Manager

Product

A piece that we have had issues with is the maturity level at the enterprise level. We want to make...

Nov 2023
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Manager

Loyalty, Product

The product is pretty simple and straightforward. My recommendation to someone considering the...

Nov 2023
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Manager

Loyalty, Relationship

Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...

Nov 2023
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Analyst/Coordinator

Product

Something that we would like to see in Telmediq is the ability to copy and paste templates. If I am...

Oct 2023
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Analyst/Coordinator

Product

Telmediq is integrated with our system, so when a new employee gets hired on our active directory,...

Oct 2023
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Analyst/Coordinator

Relationship

If PerfectServe can do something, they are pretty good about adding a suggestion that we have to the...

Oct 2023
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Analyst/Coordinator

Relationship, Product

I like that Telmediq is a secure messaging application. It makes working in healthcare a lot easier...

Oct 2023
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Analyst/Coordinator

Product

Something PerfectServe could work on is how the solution works on Apple devices versus Android...

Oct 2023
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Analyst/Coordinator

Product

There are broadcast groups in Telmediq, and we have had an issue with deleting the ones that we...

Oct 2023
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Physician

Culture

PerfectServe sold us something that they did not have. They told us that Telmediq would integrate...

Oct 2023
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Physician

Loyalty

I like the vision for Telmediq moving forward. PerfectServe is doing a good job.

Oct 2023
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CIO

Value

PerfectServe is a quality company. In terms of how it was promoted, the product is spot on. Our...

Oct 2023
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CIO

Relationship

When we ask for product enhancements, the vendor makes those enhancements six months later. That has...

Oct 2023
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CIO

Product

I wish the product had a bedside video feature. Most primary care doctor doesn't go to hospitals...

Oct 2023
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CIO

Relationship

If there is a potential issue or if the vendor is making a change that clients have a very low...

Oct 2023
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Director

Relationship

PerfectServe acquired Telmediq, but they did not necessarily embed PerfectServe technologies into...

Oct 2023
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Director

Relationship

Whenever we try to bring something up, the vendor is very slow to respond, and I don't have a ton of...

Oct 2023
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Director

Product

The newest Android version of the Telmediq app is constantly failing and crashing. I'm not...

Oct 2023
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Manager

Product

Telmediq is a great product, but it is just not what I need currently. That is hard. It is like I am...

Oct 2023
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Manager

Operations

We haven’t really had too much training. I did have some training, but a lot of what I know I have...

Oct 2023
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Manager

Culture, Loyalty

The reason that we went with Telmediq was that PerfectServe said they were going to integrate the...

Oct 2023
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Manager

Relationship, Product

PerfectServe does a very good job of staying on top of things. Telemediq itself is a solid, fairly...

Oct 2023
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Manager

Relationship

PerfectServe has done a really great job of staying in communication with us and letting us know...

Oct 2023
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Director

Culture

There were a handful of very important features that PerfectServe promised as part of their sales...

Oct 2023
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Director

Product

I would tell a friend that PerfectServe is probably the vendor with the broadest clinical...

Oct 2023
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Director

Relationship, Product

PerfectServe has a reliable product that stays online, and they do a very good job of supporting it.

Oct 2023
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Analyst/Coordinator

Product

I like the ease of use for our end users in Telmediq. The interface is very user friendly. Users can...

Oct 2023
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Analyst/Coordinator

Product

I like the reliability of the application. In the many years have we had it, it has only gone down a...

Oct 2023
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Analyst/Coordinator

Product

I do see little bugs where something might work one way on one screen and then work differently on a...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

We are doing a lot more with automated messaging coming out of our EMR to create automated messages...

Oct 2023
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CIO

Product, Value

Telmediq is for a few hospitals with only a few hundred doctors or less. I would tell a friend to...

Sep 2023
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CIO

Product

I call Telmediq light. It doesn't have all of the functionalities, but our people are happy with the...

Sep 2023
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CIO

Product

We are not satisfied with the product’s growth potential. If we were going to try to integrate it...

Sep 2023
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Manager

Product

Telmediq is very convenient and useful in the hospital room. It is a secure way that we can...

Sep 2023
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Manager

Relationship, Product

The challenge we face with Telmediq is remaining compliant with regulatory standards and maybe HIPAA...

Sep 2023
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Manager

Relationship, Product

We have had some miscommunications with Telmediq showing someone as being online when they really...

Sep 2023
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CMIO

Relationship

From the beginning, PerfectServe has kept their promises. They have kept up with our organization,...

Sep 2023
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CMIO

Relationship, Value

We had to add some data to the system's profiles, and the vendor got that set up the next day. There...

Sep 2023
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CMIO

Culture

There were a couple of things that we gave the vendor feedback on, and they actually took our...

Sep 2023
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CMIO

Loyalty, Operations, Product

Overall, the biggest challenge we are facing with our communication strategy is operational...

Sep 2023
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Manager

Relationship

PerfectServe is the best vendor I have worked with of all of the different vendors I have interacted...

Sep 2023
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Manager

Relationship, Product

On a technology front, PerfectServe is evolving. The rate at which they evolve is average for the...

Sep 2023
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CIO

Relationship, Product

Telmediq is solid. The staff generally has a communication tool with them. Even if a staff member...

Sep 2023
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CIO

Loyalty

Our EHR vendor recently presented to us how their clinical communication piece works...

Sep 2023
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Manager

Relationship

I think PerfectServe is trying to keep all their promises. Aside from one thing that they are...

Sep 2023
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Manager

Relationship, Product

I like the ability with Telmediq to message an on-call schedule so we don't have to know who is on...

Sep 2023
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Manager

Product

PerfectServe doesn't have all of the same features for Telmediq on a mobile device. I think...

Sep 2023
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CMO

Loyalty, Relationship

We would buy the system again because it has served us well. Telmediq has made a difference for us,...

Sep 2023
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CMO

Culture

Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...

Sep 2023
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CMO

Operations, Product

We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....

Sep 2023
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CMO

Operations, Product

The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...

Sep 2023
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CMO

Operations

The vendor's team was very nice to work with. They tried to share necessary governance structures...

Sep 2023
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CMIO

Product

Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...

Aug 2023
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CMIO

Relationship

PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...

Aug 2023
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CMIO

Culture, Loyalty, Product

Telmediq works well for what was advertised. The vendor is working on better integration with our...

Aug 2023
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CMIO

Relationship, Product

The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...

Aug 2023
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Director

Product

Our scheduling is very complex because of our location, and PerfectServe works with us to get our...

Aug 2023
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Analyst/Coordinator

Relationship

We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...

Aug 2023
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Analyst/Coordinator

Product, Value

Compared to some of the other companies we have worked with, PerfectServe supports interoperability...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...

Aug 2023
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CNO

Product

The biggest challenge for us is making sure that all the providers are using Telmediq consistently....

Jul 2023
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CNO

Relationship, Product

The telephone ability in Telmediq is not always optimal, though the texting functionality always...

Jul 2023
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CNO

Relationship, Product

From a nursing perspective, I am having to constantly ask the vendor how we can do things better or...

Jul 2023
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Manager

Product

The vendor must run a lot of the reports they deliver to us on their back end, so that has been a...

Jul 2023
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Manager

Product

In addition to looking at metrics that we monitor in the system on a regular basis, we also...

Jul 2023
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Manager

Product

One of the ways we leverage the system is for communication between providers and nurses. One of the...

Jul 2023
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Manager

Culture, Relationship

Sometimes, it can take longer than we want it to to get the items that PerfectServe has promised us.

Jul 2023
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Manager

Product

We use PerfectServe's system very robustly. It is a great way to communicate and send out code pages....

Jul 2023
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Manager

Relationship

We have definitely seen improvements with PerfectServe's support communicating more over the years....

Jul 2023
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VP/Other Executive

Product, Value

Compared to our previous solution, we have seen a big change from the way Telmediq's mobile platform...

Jul 2023
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VP/Other Executive

Culture, Relationship

PerfectServe has been a very good partner, and they bring us other solutions too. They have been...

Jul 2023
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VP/Other Executive

Loyalty, Relationship, Operations

Telmediq is very intuitive. Our providers have been very successful in understanding how to use the...

Jul 2023
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CMIO

Product

PerfectServe doesn’t directly integrate into our EMR, and we have had some trouble getting things...

Jun 2023
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CMIO

Relationship, Value

PerfectServe is always coming to us with new things that they are doing, and they are always...

Jun 2023
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Manager

Operations, Product

PerfectServe's product is cloud based, so it is very easy to upgrade. We very seldom have downtime...

Jun 2023
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Manager

Relationship

PerfectServe works with us in general and with regard to being able to integrate certain functions.

Jun 2023
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Manager

Operations

PerfectServe will do some training with us. They try to complete tasks in a timely manner. They...

Jun 2023
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Manager

Relationship

Anytime we have an outage, we get a call or text. That is like a best friend letting us know there...

Jun 2023
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Manager

Relationship, Product

Even though PerfectServe updates their software and things of that nature, there are still other...

Jun 2023
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Manager

Value

PerfectServe charges by the user. That is probably too high a cost because we increase usage on a...

Jun 2023
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Director

Product

The thing I like most about Telmediq is its integrated network. It has become the telecommunication...

May 2023
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Director

Relationship

The best thing about PerfectServe as a vendor is that they are open to collaborative fixes and...

May 2023
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Director

Relationship, Product

PerfectServe needs to get better data and analytics on their product for administration so that we...

May 2023
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Director

Product

I would like PerfectServe to finish the migration of the administrative console to their new UI. The...

May 2023
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Director

Loyalty

If PerfectServe continues to deliver on some of the suggestions we have been offering them, our...

May 2023
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VP/Other Executive

Relationship, Product, Value

PerfectServe has been a great partner. They have worked with us to push the boundaries of what the...

May 2023
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VP/Other Executive

Relationship

PerfectServe's executive team is very engaged. They definitely listen to us and continue to develop...

May 2023
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VP/Other Executive

Relationship

PerfectServe has a very good support model, and they respond quickly. If something needs immediate...

May 2023
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VP/Other Executive

Operations, Product

The process of giving users access in the system is very manual and frustrating. Our top request is...

May 2023
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VP/Other Executive

Relationship, Operations

We have received complaints about the system from our end users. The vendor helped us figure out a...

May 2023
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Manager

Relationship

Telmediq has great support and a constant partnership for enhancing and optimizing the platform....

Apr 2023
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(0)
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Manager

Relationship

Telmediq is always willing to work with us by adding features or functionalities that benefit not...

Apr 2023
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Manager

Operations, Product

I like the ease of use of Telmediq. The user interface is straightforward. The system provides a...

Apr 2023
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Manager

Relationship, Product

I have a bit of impatience, as I am sure some people do. I always want to see things work faster in...

Apr 2023
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Analyst/Coordinator

Product

We really like the ease of the scheduling functionality within Telmediq. The users can easily...

Apr 2023
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