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Telmediq Commentary
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Paul Hess
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User Commentary

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Director

Relationship, Product

PerfectServe has a lot of improvements to make. The lift to integrate into the EHR and other tools...

Oct 2024
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Director

Operations

To improve the training, the vendor needs to have clearer or more available educational documents in...

Oct 2024
||
(0)
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Director

Loyalty

Telmediq is a good tool. However, the issue is that we want the benefits of having that...

Oct 2024
||
(0)
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Director

Product

What I like about the product is the simplicity of the user interface. It doesn't have a lot of...

Oct 2024
||
(0)
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Director

Loyalty

Telmediq is not part of our long-term plans. We are transitioning to a new EMR. That is a big change...

Oct 2024
||
(0)
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Director

Relationship

I love Telmediq. PerfectServe is a great vendor. They are a partner. That is a big aspect of...

Oct 2024
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(0)
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CIO

Culture, Relationship

PerfectServe is great with informing us about what they are offering that could help us. I can ask...

Oct 2024
||
(0)
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CIO

Relationship, Operations

PerfectServe implementations are great. They were very collaborative and had good communication. In...

Oct 2024
||
(0)
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Director

Culture

We had some features that were promised to us prior to our signing with PerfectServe years ago, and...

Oct 2024
||
(0)
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Director

Operations, Product

The upgrades for Telmediq are mostly good and pretty reliable, but there have been a handful of...

Oct 2024
||
(0)
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Director

Culture, Operations

PerfectServe is pretty reasonable about working with us on the charges. Their implementation team is...

Oct 2024
||
(0)
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Director

Loyalty

We would buy Telmediq again, and we would leave the vendor again. The system fills the niche for a...

Oct 2024
||
(0)
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Director

Culture, Relationship

Telmediq is very straightforward to pick up. We don't get a lot of calls on it because folks can...

Oct 2024
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(0)
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CMIO

Loyalty, Operations

With PerfectServe, there is more train-the-trainer education, so PerfectServe is available if we...

Oct 2024
||
(0)
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CMIO

Loyalty, Product

I would like a better integration into the EMR, especially as we are looking around texting orders...

Oct 2024
||
(0)
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CMIO

Product

People like that we have integrated the patient list and the call list so that they are pretty...

Oct 2024
||
(0)
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CMIO

Culture, Value

There are some costs and add-ons, but the vendor doesn’t charge for every little thing. They are...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

We have never had any issues where PerfectServe has promised something and hasn't delivered with...

Oct 2024
||
(0)
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Analyst/Coordinator

Culture, Value

We have an overarching license. We just have a user base, and we get all the features with that. We...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

We have never had anything that Telmediq couldn't support. Any issues were more because of the...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The upgrades go through perfectly. The system is cloud based. We have never had any downtime because...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

Our organization didn't have any technical problems. The technical setup of this product was very...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

PerfectServe found some settings in our initial setup that were not best practices, and they walked...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

Our favorite feature is probably the self-administration for alerting services. Previously, if we...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

There are differences between the Apple and Android applications. I haven't seen any problems with...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

Normally, I submit a ticket through the PerfectServe support portal, and once I get a ticket number,...

Oct 2024
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(0)
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CMIO

Product

We use Telmediq as a kind of standalone platform. It doesn't really integrate into our EHR, or we...

Oct 2024
||
(0)
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Manager

Relationship

PerfectServe is always very responsive, and their level of service is very good.

Sep 2024
||
(0)
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Manager

Loyalty

We are moving to a new EHR, and I know Telmediq interfaces with this EHR, but the challenge is in...

Sep 2024
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(0)
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CMIO

Loyalty, Product

I'm happy with Telmediq and its ability to integrate with what we need. There is nothing that I have...

Sep 2024
||
(0)
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CMIO

Relationship

Telmediq does a good job with support and with delivering new technology. Telmediq has a lot of...

Sep 2024
||
(0)
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CMIO

Relationship

I actually haven't been that pleased with the vendor being proactive. We report problems to them,...

Sep 2024
||
(0)
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CMIO

Relationship

Sometimes people won't know the answers to our questions and will push them up the chain, but we...

Sep 2024
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(0)
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CMIO

Product

With Telmediq, we can switch between VoIP and non-VoIP, that is, Wi-Fi to cellular, but the language...

Sep 2024
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(0)
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CMIO

Product

I would like to see the vendor expand into a voice-to-text for integration into our phone system....

Sep 2024
||
(0)
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CMIO

Culture

The vendor does not keep all their promises. During our sales process, we were told that there was...

Sep 2024
||
(0)
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CMIO

Loyalty

I would recommend looking at Telmediq as a complete communication strategy rather than just a...

Aug 2024
||
(0)
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CMIO

Loyalty, Value

Telmediq has been good for us, but we are wanting to consolidate third-party systems, so we are...

Aug 2024
||
(0)
 Thank you  Helpful

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CMIO

Operations, Product

There is a patient assignment tool in Telmediq, but that does not work well for teaching teams or...

Aug 2024
||
(0)
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CMIO

Operations

Our implementation of Telmediq was years ago, but the implementation process was pretty good....

Aug 2024
||
(0)
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Manager

Relationship

Telmediq typically works well. I can count on my hands the number of times the platform has ever...

Aug 2024
||
(0)
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Manager

Product

I think PerfectServe is offering quite a lot of new technology. We are much too small for what they...

Aug 2024
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(0)
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Manager

Relationship

We have a good rapport with PerfectServe. I know that can be a problem with other types of vendors....

Aug 2024
||
(0)
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Manager

Product

We do have some user error with Telmediq. We have a feature that has not been updated, so the format...

Aug 2024
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(0)
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Manager

Relationship

When we started, our relationship was just with Telmediq, and we had a closer relationship because...

Aug 2024
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(0)
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Manager

Loyalty, Product

We haven't really explored interoperability, but in years past, we did talk about some...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

PerfectServe's implementation services have been really good. I'm extremely satisfied. They have...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product, Value

When we were looking to improve our workflow for our providers, we looked at different platforms,...

Aug 2024
||
(0)
 Thank you  Helpful

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CMIO

Relationship, Value

We have had a great relationship with Telmediq. We were with them when they were still Telmediq, as...

Aug 2024
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

The key with the system is that PerfectServe has really thought out all the use cases and different...

Aug 2024
||
(0)
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Director

Operations

If I were making a recommendation, I would tell someone about the extreme ease of use of the product...

Jul 2024
||
(0)
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Director

Product

PerfectServe’s reporting system is lacking. The reporting side is the only thing that I'm not happy...

Jul 2024
||
(0)
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Director

Product

We integrate Telmediq with some patient stuff. It could be integrated a bit more, but right now, it...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

PerfectServe is always upgrading and expanding to the different Android and Apple versions. I meet...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

PerfectServe works with us to get all our scheduling done and meet all of our needs for our specific...

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Product

Our biggest challenge associated with Telmediq really has been with the physician-level providers....

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

Telmediq is easy to use. There is some change management associated with setting expectations. The...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

For support, I rely on our in-house Telmediq person mostly just because our person is easy to reach...

Jul 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

When comparing other communication solutions to Telmediq, we have found that while they are all...

Jul 2024
||
(0)
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VP/Other Executive

Product

Our concern is the ability to escalate things that we have had in our system. We have gotten...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Product

Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have regular meetings with our PerfectServe customer success person, and this individual is...

Dec 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

PerfectServe has been very open to our feedback and has implemented some of our suggestions into...

Dec 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A piece that we have had issues with is the maturity level at the enterprise level. We want to make...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

The product is pretty simple and straightforward. My recommendation to someone considering the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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