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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Product

Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...

Jul 2024
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Manager

Relationship, Product

The vendor's greatest strength is having a solid product.

Jul 2024
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Manager

Product

I like how strong the product is.

Jul 2024
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Manager

Relationship

Philips could have a faster response time to improve our customer experience.

Jul 2024
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Director

Relationship

I would like Philips to meet our needs. After the implementation, their support disappeared. We go...

Jun 2024
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Director

Value

Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...

Jun 2024
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CMIO

Operations, Product

The updates for Image Management Vue PACS were very well received.

Mar 2024
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(0)
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CMIO

Product

There are opportunities for improvement in Image Management Vue PACS because the solution has a...

Mar 2024
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CMIO

Product, Value

The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...

Mar 2024
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Manager

Product

Image Management Vue PACS is not good, but there is no other product in our market that gets close...

Mar 2024
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Manager

Relationship

Philips gives us a regular report that we need, and we have things in our contract that help us...

Mar 2024
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(0)
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Manager

Relationship

There was one time when we switched out something with Philips and we expected something better, but...

Mar 2024
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Manager

Culture, Value

Philips would try to charge for every little thing if they could, but we have a contract that says...

Mar 2024
||
(0)
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Manager

Operations

If there is new functionality or if something changes in Image Management Vue PACS, someone comes...

Mar 2024
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(0)
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Manager

Relationship, Product

There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...

Mar 2024
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(0)
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Manager

Loyalty

We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...

Mar 2024
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(0)
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Manager

Loyalty, Product

Philips said that there was a new version that came out for Image Management Vue PACS but that it...

Mar 2024
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Manager

Culture, Value

We pay per study for Image Management Vue PACS, and we like that model because we can control our...

Mar 2024
||
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Manager

Product

There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...

Mar 2024
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Manager

Loyalty, Product

I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...

Mar 2024
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(0)
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Manager

Relationship, Operations

One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...

Mar 2024
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Manager

Relationship

When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...

Mar 2024
||
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Manager

Loyalty, Relationship

Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...

Mar 2024
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(0)
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Manager

Value

Carestream is an expensive product, and the vendor charges for everything. For example, we did...

Dec 2023
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Manager

Loyalty

Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...

Dec 2023
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Manager

Product

Carestream barely meets our needs, so some things could be better in the solution. For instance, we...

Dec 2023
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Manager

Relationship

Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...

Dec 2023
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Manager

Relationship

Philips’ people try to resolve things, but things don’t always depend only on them. However, they...

Dec 2023
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(0)
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Manager

Loyalty

We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...

Dec 2023
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(0)
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Manager

Loyalty

We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...

Dec 2023
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CIO

Relationship

When Carestream was bought by Philips, we lost the attention and service that we had with the...

Dec 2023
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(0)
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CIO

Loyalty, Product

Carestream's product is a good quality product, and from what I know, it is the best PACS. We...

Dec 2023
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(0)
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Director

Relationship

Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...

Dec 2023
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(0)
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Director

Product

The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...

Dec 2023
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Director

Loyalty

One reason we went with the product was that Philips has the biggest benchmark in our region.

Dec 2023
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Director

Culture, Relationship

Philips should include all upgrade costs in contracts to have a good, long-term relationship with...

Dec 2023
||
(0)
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Manager

Relationship

We have a very good relationship with Philips. The support team that the vendor has to help with...

Dec 2023
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(0)
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Manager

Relationship

We have a little issue with Philips’ support team. They could inform us of minor changes that happen...

Dec 2023
||
(0)
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Manager

Loyalty

We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...

Dec 2023
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(0)
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Manager

Operations, Value

Having Image Management Vue PACS on premise makes the solution very expensive to install on the...

Dec 2023
||
(0)
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Manager

Relationship, Product

Image Management Vue PACS is a very developed product because Philips has a clinical team behind...

Dec 2023
||
(0)
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CIO

Product

The system is robust and friendly. I like that it has been accepted by medical users.

Nov 2023
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(0)
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CIO

Relationship

Philips could improve our experience by working on their support, integration options, and agility...

Nov 2023
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(0)
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Manager

Relationship, Product

The availability and technical capability of the support team are some of the vendor's biggest...

Nov 2023
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Manager

Product

Image Management Vue PACS is good, robust, and stable.

Nov 2023
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(0)
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Manager

Relationship

Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...

Nov 2023
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(0)
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Manager

Loyalty

We are scared to switch away from Philips because we are scared of having things get worse with a...

Nov 2023
||
(0)
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Manager

Relationship, Product

One opportunity for Philips is to improve the web platform for the product.

Nov 2023
||
(0)
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CMO

Product

Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...

Nov 2023
||
(0)
 Thank you  Helpful

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CMO

Culture, Relationship

It is very difficult to do any customizations in the system because the vendor doesn't understand...

Nov 2023
||
(0)
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CMO

Value

We need more cost-effective solutions from Philips. The system offers the best visualizer on the...

Nov 2023
||
(0)
 Thank you  Helpful

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CMO

Value

With our current version of Carestream, we are dependent on another software, but that software...

Nov 2023
||
(0)
 Thank you  Helpful

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CIO

Product

The system's advanced functionalities and usability are Philips' strengths. I would like to see more...

Nov 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

Philips has few software technicians. We would like to have more resources.

Nov 2023
||
(0)
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CIO

Product

Philips could improve AI and update their analytics.

Nov 2023
||
(0)
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CIO

Product

Image Management Vue PACS is a good product for us.

Nov 2023
||
(0)
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 or  to see details.

Director

Relationship

Carestream’s support is very weak. Their team is too small for the number of clients that they have,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an issue with the functionality meeting our needs today. There is an issue with support. We...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

We need innovation and ease of use for our clients. We have to deliver results, and everybody...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We are working very well with Philips. In fact, we have a development team for the system, and we...

Oct 2023
||
(0)
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Director

Operations

When Philips’ implementation team worked on one of our facilities, their service was excellent. I...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Operations

Others and I complained about the training we received from Philips because it was remote.

Aug 2023
||
(0)
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Director

Product

There are other products that are much simpler than the Philips product, but those products don’t...

Aug 2023
||
(0)
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Director

Product, Value

Image Management Vue PACS has a higher adoption rate among doctors than other products we have used,...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Value

Philips has a tendency to charge for every little thing. For example, we messed with one thing and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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