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User Commentary
Relationship
Philips is very passive and retroactive. They are not proactive. After an operational failure, they...
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Product
The latest upgrades were good. When the product works, it has excellent quality. The doctors really...
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Relationship, Product
Philips’ support has improved in recent years around the stability of the system. We had a lot of...
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Value
We have been looking for cost-effectiveness and an increase in productivity through AI tools for...
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Value
We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...
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Product
Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...
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Product
Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...
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Loyalty
With Philips, there is something new coming, but the solution should evolve faster.
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Relationship
With Philips, since it is a company that has a large customer service volume in our area, I...
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Culture, Value
With the product, some things are not small in terms of upgrades, but upgrades are expensive....
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Loyalty, Product
Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...
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Relationship, Product
The vendor's greatest strength is having a solid product.
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Product
I like how strong the product is.
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Relationship
Philips could have a faster response time to improve our customer experience.
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Relationship
I would like Philips to meet our needs. After the implementation, their support disappeared. We go...
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Value
Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...
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Operations, Product
The updates for Image Management Vue PACS were very well received.
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Product
There are opportunities for improvement in Image Management Vue PACS because the solution has a...
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Product, Value
The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...
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Product
Image Management Vue PACS is not good, but there is no other product in our market that gets close...
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Relationship
Philips gives us a regular report that we need, and we have things in our contract that help us...
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Relationship
There was one time when we switched out something with Philips and we expected something better, but...
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Culture, Value
Philips would try to charge for every little thing if they could, but we have a contract that says...
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Operations
If there is new functionality or if something changes in Image Management Vue PACS, someone comes...
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Relationship, Product
There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...
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Loyalty
We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...
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Loyalty, Product
Philips said that there was a new version that came out for Image Management Vue PACS but that it...
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Culture, Value
We pay per study for Image Management Vue PACS, and we like that model because we can control our...
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Product
There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...
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Loyalty, Product
I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...
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Relationship, Operations
One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...
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Relationship
When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...
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Loyalty, Relationship
Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...
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Value
Carestream is an expensive product, and the vendor charges for everything. For example, we did...
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Loyalty
Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...
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Product
Carestream barely meets our needs, so some things could be better in the solution. For instance, we...
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Relationship
Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...
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Relationship
Philips’ people try to resolve things, but things don’t always depend only on them. However, they...
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Loyalty
We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...
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Loyalty
We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...
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Relationship
When Carestream was bought by Philips, we lost the attention and service that we had with the...
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Loyalty, Product
Carestream's product is a good quality product, and from what I know, it is the best PACS. We...
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Relationship
Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...
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Product
The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...
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Loyalty
One reason we went with the product was that Philips has the biggest benchmark in our region.
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Culture, Relationship
Philips should include all upgrade costs in contracts to have a good, long-term relationship with...
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Relationship
We have a very good relationship with Philips. The support team that the vendor has to help with...
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Relationship
We have a little issue with Philips’ support team. They could inform us of minor changes that happen...
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Loyalty
We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...
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Operations, Value
Having Image Management Vue PACS on premise makes the solution very expensive to install on the...
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Relationship, Product
Image Management Vue PACS is a very developed product because Philips has a clinical team behind...
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Product
The system is robust and friendly. I like that it has been accepted by medical users.
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Relationship
Philips could improve our experience by working on their support, integration options, and agility...
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Relationship, Product
The availability and technical capability of the support team are some of the vendor's biggest...
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Product
Image Management Vue PACS is good, robust, and stable.
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Relationship
Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...
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Loyalty
We are scared to switch away from Philips because we are scared of having things get worse with a...
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Relationship, Product
One opportunity for Philips is to improve the web platform for the product.
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Product
Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...
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Culture, Relationship
It is very difficult to do any customizations in the system because the vendor doesn't understand...
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Value
We need more cost-effective solutions from Philips. The system offers the best visualizer on the...
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Value
With our current version of Carestream, we are dependent on another software, but that software...
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Product
The system's advanced functionalities and usability are Philips' strengths. I would like to see more...
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Relationship
Philips has few software technicians. We would like to have more resources.
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Product
Philips could improve AI and update their analytics.
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Product
Image Management Vue PACS is a good product for us.
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Relationship
Carestream’s support is very weak. Their team is too small for the number of clients that they have,...
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Value
Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....
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