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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CMIO

Operations, Operations, Product, Product

The updates for Image Management Vue PACS were very well received.

Mar 2024
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CMIO

Product, Product

There are opportunities for improvement in Image Management Vue PACS because the solution has a...

Mar 2024
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CMIO

Product, Product, Value, Value

The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...

Mar 2024
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Manager

Product, Product

Image Management Vue PACS is not good, but there is no other product in our market that gets close...

Mar 2024
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Manager

Relationship, Relationship

Philips gives us a regular report that we need, and we have things in our contract that help us...

Mar 2024
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Manager

Relationship, Relationship

There was one time when we switched out something with Philips and we expected something better, but...

Mar 2024
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Manager

Culture, Culture, Value, Value

Philips would try to charge for every little thing if they could, but we have a contract that says...

Mar 2024
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Manager

Operations, Operations

If there is new functionality or if something changes in Image Management Vue PACS, someone comes...

Mar 2024
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Manager

Relationship, Relationship, Product, Product

There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...

Mar 2024
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Manager

Loyalty, Loyalty

We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...

Mar 2024
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Manager

Loyalty, Loyalty, Product, Product

Philips said that there was a new version that came out for Image Management Vue PACS but that it...

Mar 2024
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Manager

Culture, Culture, Value, Value

We pay per study for Image Management Vue PACS, and we like that model because we can control our...

Mar 2024
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Manager

Product, Product

There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...

Mar 2024
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Manager

Loyalty, Loyalty, Product, Product

I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...

Mar 2024
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Manager

Relationship, Relationship, Operations, Operations

One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...

Mar 2024
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Manager

Relationship, Relationship

When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...

Mar 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...

Mar 2024
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Manager

Value, Value

Carestream is an expensive product, and the vendor charges for everything. For example, we did...

Dec 2023
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Manager

Loyalty, Loyalty

Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...

Dec 2023
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Manager

Product, Product

Carestream barely meets our needs, so some things could be better in the solution. For instance, we...

Dec 2023
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Manager

Relationship, Relationship

Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...

Dec 2023
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Manager

Relationship, Relationship

Philips’ people try to resolve things, but things don’t always depend only on them. However, they...

Dec 2023
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Manager

Loyalty, Loyalty

We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...

Dec 2023
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Manager

Loyalty, Loyalty

We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...

Dec 2023
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CIO

Relationship, Relationship

When Carestream was bought by Philips, we lost the attention and service that we had with the...

Dec 2023
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CIO

Loyalty, Loyalty, Product, Product

Carestream's product is a good quality product, and from what I know, it is the best PACS. We...

Dec 2023
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Director

Relationship, Relationship

Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...

Dec 2023
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Director

Product, Product

The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...

Dec 2023
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Director

Loyalty, Loyalty

One reason we went with the product was that Philips has the biggest benchmark in our region.

Dec 2023
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Director

Culture, Culture, Relationship, Relationship

Philips should include all upgrade costs in contracts to have a good, long-term relationship with...

Dec 2023
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Manager

Relationship, Relationship

We have a very good relationship with Philips. The support team that the vendor has to help with...

Dec 2023
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Manager

Relationship, Relationship

We have a little issue with Philips’ support team. They could inform us of minor changes that happen...

Dec 2023
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Manager

Loyalty, Loyalty

We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...

Dec 2023
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Manager

Operations, Operations, Value, Value

Having Image Management Vue PACS on premise makes the solution very expensive to install on the...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

Image Management Vue PACS is a very developed product because Philips has a clinical team behind...

Dec 2023
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CIO

Product, Product

The system is robust and friendly. I like that it has been accepted by medical users.

Nov 2023
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CIO

Relationship, Relationship

Philips could improve our experience by working on their support, integration options, and agility...

Nov 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

The availability and technical capability of the support team are some of the vendor's biggest...

Nov 2023
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Manager

Product, Product

Image Management Vue PACS is good, robust, and stable.

Nov 2023
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(0)
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Manager

Relationship, Relationship

Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...

Nov 2023
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Manager

Loyalty, Loyalty

We are scared to switch away from Philips because we are scared of having things get worse with a...

Nov 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

One opportunity for Philips is to improve the web platform for the product.

Nov 2023
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(0)
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CMO

Product, Product

Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...

Nov 2023
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(0)
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CMO

Culture, Culture, Relationship, Relationship

It is very difficult to do any customizations in the system because the vendor doesn't understand...

Nov 2023
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(0)
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CMO

Value, Value

We need more cost-effective solutions from Philips. The system offers the best visualizer on the...

Nov 2023
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(0)
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CMO

Value, Value

With our current version of Carestream, we are dependent on another software, but that software...

Nov 2023
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(0)
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CIO

Product, Product

The system's advanced functionalities and usability are Philips' strengths. I would like to see more...

Nov 2023
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(0)
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CIO

Relationship, Relationship

Philips has few software technicians. We would like to have more resources.

Nov 2023
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(0)
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CIO

Product, Product

Philips could improve AI and update their analytics.

Nov 2023
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(0)
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CIO

Product, Product

Image Management Vue PACS is a good product for us.

Nov 2023
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(0)
 Thank you  Helpful

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Director

Relationship, Relationship

Carestream’s support is very weak. Their team is too small for the number of clients that they have,...

Oct 2023
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(0)
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Director

Value, Value

Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....

Oct 2023
||
(0)
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Director

Relationship, Relationship

We have an issue with the functionality meeting our needs today. There is an issue with support. We...

Oct 2023
||
(0)
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Director

Product, Product

We need innovation and ease of use for our clients. We have to deliver results, and everybody...

Oct 2023
||
(0)
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Director

Relationship, Relationship

We are working very well with Philips. In fact, we have a development team for the system, and we...

Oct 2023
||
(0)
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Director

Operations, Operations

When Philips’ implementation team worked on one of our facilities, their service was excellent. I...

Aug 2023
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(0)
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Director

Operations, Operations

Others and I complained about the training we received from Philips because it was remote.

Aug 2023
||
(0)
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Director

Product, Product

There are other products that are much simpler than the Philips product, but those products don’t...

Aug 2023
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(0)
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Director

Product, Product, Value, Value

Image Management Vue PACS has a higher adoption rate among doctors than other products we have used,...

Aug 2023
||
(0)
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Director

Value, Value

Philips has a tendency to charge for every little thing. For example, we messed with one thing and...

Aug 2023
||
(0)
 Thank you  Helpful

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Physician

Operations, Operations

Our transition to Carestream was terrible, and Philips' team left a lot to be desired. Before we...

Jul 2023
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(0)
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Physician

Product, Product

Carestream is a very good application, and I have little to complain about. Their system supports a...

Jul 2023
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(0)
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Physician

Operations, Operations

I would like it if Philips planned for things to take longer. They planned for a certain amount of...

Jul 2023
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(0)
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Physician

Operations, Operations

I would recommend Carestream to others, but I would also discuss my reservations about our implementation....

Jul 2023
||
(0)
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CIO

Loyalty, Loyalty, Relationship, Relationship, Product, Product

I wouldn't buy the solution again because it has many technical problems. We have had performance...

Jun 2023
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(0)
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CIO

Culture, Culture, Operations, Operations

Philips promised us that they would finalize our implementation in a certain time frame, but that...

Jun 2023
||
(0)
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CIO

Relationship, Relationship

Nowadays, Philips' support services are so far outside of our area that the vendor doesn't have many...

Jun 2023
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(0)
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CIO

Product, Product

We have had to get a second PACS because of some things that Image Management Vue PACS hasn't been...

Jun 2023
||
(0)
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CIO

Loyalty, Loyalty, Relationship, Relationship

We had almost reached a point with Philips where we were going to have to take some drastic actions....

Jun 2023
||
(0)
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CIO

Value, Value

The Carestream system is considered one of the best PACS and has a low cost, so our providers are...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product

A strength is that the product has great acceptance by the medical team and a wide range in our...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

What needs to be improved is the vendor's support and technical team. There is a gap in the years of...

Jun 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

Since the implementation, the product has not worked as the vendor said it would. It is unreliable....

Jun 2023
||
(0)
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CIO

Culture, Culture, Relationship, Relationship

Philips keeps the promises that they make, but we want more than just the promises that the vendor...

Jun 2023
||
(0)
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CIO

Relationship, Relationship, Product, Product

Our access to Philips’ executives is very good.

Jun 2023
||
(0)
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Manager

Product, Product

Our clinicians really like the tools available in the system. The product's reports are very good,...

May 2023
||
(0)
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Manager

Product, Product

Technically, the solution is very stable. Right now, it is the product with the least instability...

May 2023
||
(0)
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Manager

Product, Product, Value, Value

Integration is the main issue that we have with Philips's system. The product has integration...

May 2023
||
(0)
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Manager

Relationship, Relationship

Support has always been a problem with Philips. The level of their support has dropped a lot because...

May 2023
||
(0)
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Director

Value, Value

When we had to install and integrate applications in Carestream, we had to pay additional fees.

Apr 2023
||
(0)
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Director

Relationship, Relationship

Philips' service is reactive instead of proactive.

Apr 2023
||
(0)
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