Home chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

Image Management Vue PACS (Global) (Carestream) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
Latin America PACS 2024:
A Look at Vendor Performance in an Evolving Market
October 2024
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report
Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CMO

Relationship

Philips is very passive and retroactive. They are not proactive. After an operational failure, they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

The latest upgrades were good. When the product works, it has excellent quality. The doctors really...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Product

Philips’ support has improved in recent years around the stability of the system. We had a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

We have been looking for cost-effectiveness and an increase in productivity through AI tools for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

We thought things would improve a lot when Philips bought Carestream. Instead, the after-sales...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Image Management Vue PACS is a bit more difficult than some other systems. It is more technical...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Image Management Vue PACS has daily improvements suggested by the clinical staff and the doctors who...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

With Philips, there is something new coming, but the solution should evolve faster.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Philips, since it is a company that has a large customer service volume in our area, I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With the product, some things are not small in terms of upgrades, but upgrades are expensive....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Image Management Vue PACS is not in the cloud; it is still on premises. Philips is using a cloud,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor's greatest strength is having a solid product.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like how strong the product is.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips could have a faster response time to improve our customer experience.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like Philips to meet our needs. After the implementation, their support disappeared. We go...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Philips charges for everything. I feel like even if I were to meet with them for a little coffee,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The updates for Image Management Vue PACS were very well received.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are opportunities for improvement in Image Management Vue PACS because the solution has a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The integration between Image Management Vue PACS and Philips Tasy HTML5 works very well. We are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Image Management Vue PACS is not good, but there is no other product in our market that gets close...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips gives us a regular report that we need, and we have things in our contract that help us...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There was one time when we switched out something with Philips and we expected something better, but...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Philips would try to charge for every little thing if they could, but we have a contract that says...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

If there is new functionality or if something changes in Image Management Vue PACS, someone comes...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are many things in Image Management Vue PACS that we have to find out ourselves, or we don’t...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We had issues when we went to a new version of Image Management Vue PACS. We were dissatisfied and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Philips said that there was a new version that came out for Image Management Vue PACS but that it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We pay per study for Image Management Vue PACS, and we like that model because we can control our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is not a lot of complaining about Image Management Vue PACS, but there are parts of the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I went to a meeting and saw Philips promoting interesting things, like AI. They are focusing on AI,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One of the problems with Philips is their support after the go-live. When Image Management Vue PACS...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we had some problems in the past, we had a good relationship with Philips’ leadership, but that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Things might be getting worse with Image Management Vue PACS, and I don’t know whether Philips will...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Carestream is an expensive product, and the vendor charges for everything. For example, we did...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Philips has quite a few good tools in Carestream that are new, and I believe with time, the solution...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Carestream barely meets our needs, so some things could be better in the solution. For instance, we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips isn’t proactive. Unless we shout or demand things from them, we don’t get anywhere. We have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips’ people try to resolve things, but things don’t always depend only on them. However, they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We avoided Carestream in the past because of the cost, but if we had gone with it earlier instead of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We did various evaluations of PACS solutions and analyzed what tools we needed and which PACS would...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When Carestream was bought by Philips, we lost the attention and service that we had with the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Carestream's product is a good quality product, and from what I know, it is the best PACS. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips’ strategy relating to their products is awesome. They have invested a lot, and they are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The usability of Carestream for radiologists is exceptional. All of our doctors like the solution a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

One reason we went with the product was that Philips has the biggest benchmark in our region.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Philips should include all upgrade costs in contracts to have a good, long-term relationship with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a very good relationship with Philips. The support team that the vendor has to help with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a little issue with Philips’ support team. They could inform us of minor changes that happen...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We can’t do teleradiology with Image Management Vue PACS, and Philips needs to make that a reality...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Having Image Management Vue PACS on premise makes the solution very expensive to install on the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Image Management Vue PACS is a very developed product because Philips has a clinical team behind...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The system is robust and friendly. I like that it has been accepted by medical users.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Philips could improve our experience by working on their support, integration options, and agility...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The availability and technical capability of the support team are some of the vendor's biggest...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Image Management Vue PACS is good, robust, and stable.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips’ post-sale is awful, and we have problems with the vendor’s management concerning support...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are scared to switch away from Philips because we are scared of having things get worse with a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

One opportunity for Philips is to improve the web platform for the product.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Our teams are very accustomed to Carestream, and the system is user friendly. The product's quality...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Culture, Relationship

It is very difficult to do any customizations in the system because the vendor doesn't understand...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

We need more cost-effective solutions from Philips. The system offers the best visualizer on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

With our current version of Carestream, we are dependent on another software, but that software...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The system's advanced functionalities and usability are Philips' strengths. I would like to see more...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Philips has few software technicians. We would like to have more resources.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Philips could improve AI and update their analytics.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Image Management Vue PACS is a good product for us.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Carestream’s support is very weak. Their team is too small for the number of clients that they have,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Carestream's product is expensive, but it is the best that exists. I have never seen a better PACS....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​