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WellSky (ClearCare) (Private Duty) Comments
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KLAS Research Director - Paul Hess
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User Commentary

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Director

I am computer savvy, so WellSky is easy for me to maneuver, but it is not user friendly for someone...

Apr 2021
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Director

WellSky is definitely trying to keep their promises, so they get credit for that.

Apr 2021
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Director

The training would be great if WellSky had quick, one-minute tutorials for new managers that are...

Apr 2021
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Director

We are not able to text a client or a family member through the WellSky portal, and that sometimes...

Apr 2021
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(0)
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Director

We work with WellSky’s customer support a lot, and there haven’t been any concerns.

Apr 2021
||
(0)
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Director

The system is part of our long-term plans. I don't plan on changing systems. The system is pretty...

Mar 2021
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Director

The WellSky system offers a standard fee schedule. There are a lot of enhancements available....

Mar 2021
||
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Director

I haven't really received any further training from WellSky. They make announcements on the lower...

Mar 2021
||
(0)
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Director

The system is very easy to use. The care alerts definitely help us with outcomes and reporting. We...

Mar 2021
||
(0)
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Director

One improvement we would like to see is in the dementia area. We might even want a separate...

Mar 2021
||
(0)
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CEO/President

WellSky is fabulous. They are a great software company. I have been in healthcare for a long time,...

Mar 2021
||
(0)
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CEO/President

The things we like the most about the system are the payroll and billing parts. They are easy to...

Mar 2021
||
(0)
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CEO/President

WellSky stays on top of things. If I did think of anything they could improve, I wouldn't mind...

Mar 2021
||
(0)
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CEO/President

WellSky does not nickel-and-dime us at all. When we first started using the system, we paid a flat...

Mar 2021
||
(0)
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CEO/President

We basically don't need anything else. The program can do everything from hiring to helping with the...

Mar 2021
||
(0)
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CEO/President

Dealing with some of our use cases is a little bit of a hassle. The way we have to put things into...

Mar 2021
||
(0)
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CEO/President

One issue we have found is that employees who have used the system previously have to have a...

Mar 2021
||
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CEO/President

Generally, WellSky keeps their promises. As with any vendor, sometimes certain pieces of work are...

Mar 2021
||
(0)
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CEO/President

In some cases, I have chosen to do manual workarounds instead of choosing the integration that the...

Mar 2021
||
(0)
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CEO/President

WellSky's proactivity has really improved over the years. With any growing vendor, especially one...

Mar 2021
||
(0)
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CEO/President

I have seen better performance in service and involvement at the lower level of WellSky. That...

Mar 2021
||
(0)
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Director

There are little pieces to the system that are missing, but that is not going to change our point of...

Feb 2021
||
(0)
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Director

Since the merger, there have been some changes for sure. A lot of those changes are just compliance...

Feb 2021
||
(0)
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Director

The vendor does a really good job with training in their university portion of service. That has...

Feb 2021
||
(0)
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Director

So far, everything with the product has worked out wonderfully. The one driving force behind most of...

Feb 2021
||
(0)
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Director

If the integration piece were just a little bit different, things could have been life changing for...

Feb 2021
||
(0)
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Director

We would recommend this product, and we would absolutely stand by it. We love it. We have gone...

Feb 2021
||
(0)
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CEO/President

ClearCare has been promising us an app for two years. The delay is frustrating because we want the...

Feb 2021
||
(0)
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CEO/President

The ClearCare system is the easiest product to use ever. It is very intuitive and simple. I love how...

Feb 2021
||
(0)
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CEO/President

The product makes my job easy. I can track everything and everyone with the system. I know what all...

Feb 2021
||
(0)
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CEO/President

Updates from ClearCare tend to mess things up. For example, with every update, we expect the...

Feb 2021
||
(0)
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CEO/President

My only complaint about Clearcare is about getting its EVV up and going. The vendor has had plenty...

Feb 2021
||
(0)
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CEO/President

ClearCare is a great product. It is easy to use. We can send out messages to our schedulers. The...

Feb 2021
||
(0)
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CEO/President

The vendor has had a few outages. I know that the vendor can't predict that kind of thing, so their...

Jan 2021
||
(0)
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CEO/President

The vendor has different integrations that they have added with outside vendors, but we don't use...

Jan 2021
||
(0)
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CEO/President

Because I am working from home, ClearCare is always trying to get me on the phone even when an email...

Jan 2021
||
(0)
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CEO/President

ClearCare's executives are largely unavailable unless there is a major problem, and even then, I...

Jan 2021
||
(0)
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CEO/President

ClearCare's solution is not a one-size-fits-all system. Not everybody wants a separate private duty...

Jan 2021
||
(0)
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CEO/President

The system's ease of use is excellent. There is a very diverse workflow. Some people who aren't very...

Jan 2021
||
(0)
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CEO/President

The system has a lot of data integrated into it, including the number of visits and the number of...

Jan 2021
||
(0)
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CEO/President

The vendor's support people are able to help us create reports that we may need. I needed a report...

Jan 2021
||
(0)
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CEO/President

Most of the improvements that I would like to see are small. The vendor doesn't work on little...

Jan 2021
||
(0)
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CEO/President

There have been a couple of things that I have submitted inquiries about to the vendor's support...

Jan 2021
||
(0)
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CEO/President

The vendor relies on the use of their admin task dashboard. A lot of the tasks get assigned to...

Jan 2021
||
(0)
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CEO/President

Our experience with the vendor has been good. We really utilize a lot and have always utilized a lot...

Dec 2020
||
(0)
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CEO/President

There are a couple of things that would like to see. I would like to see more families embrace the...

Dec 2020
||
(0)
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CEO/President

I may just not be understanding correctly, but there are a couple of things that are very tricky...

Dec 2020
||
(0)
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CEO/President

If someone is on a draft and I have to give that person a $25 courtesy credit, I literally have to...

Dec 2020
||
(0)
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CEO/President

We have used the system for a few years now. We bought an existing business that used the system,...

Dec 2020
||
(0)
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CEO/President

When I upload a file out of the system, it sometimes turns into a text file and doesn’t always get...

Dec 2020
||
(0)
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CEO/President

The vendor does keep their promises, and the system does work as promoted. The system is very easy...

Dec 2020
||
(0)
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CEO/President

Once we have the integration that we want built into the system, we will see fewer issues than we...

Dec 2020
||
(0)
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Manager

I like being able to see how assessments are set up on the client side, and the system has maps and...

Dec 2020
||
(0)
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Manager

One area that we struggle with is the maps. We encourage our caregivers to put the address into...

Dec 2020
||
(0)
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Manager

I like the way we can set up our caregivers’ profiles. We put a lot of different information in the...

Dec 2020
||
(0)
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Manager

There is some inconsistency in the system. That is where I struggle because I am curious to learn...

Dec 2020
||
(0)
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Manager

I wish there were a way to roll out the shift openings. We see them on our side. We have talked...

Dec 2020
||
(0)
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CEO/President

Something that would help the vendor is mapping. In our caregiver-facing app where the caregivers...

Dec 2020
||
(0)
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CEO/President

The vendor has given us information about several new things that they are rolling out, and those...

Dec 2020
||
(0)
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CEO/President

It can sometimes be difficult to get through to someone on the vendor's support team, but the team...

Dec 2020
||
(0)
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CEO/President

I get my money’s worth from the system. I pay a certain fee per month, and I collect a lot more than...

Dec 2020
||
(0)
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CEO/President

My clients don’t seem to like it when we email out of the system; the system sends a very long,...

Dec 2020
||
(0)
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Manager

I usually follow up with our WellSky representative on things. That person is fantastic and gets...

Dec 2020
||
(0)
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Manager

If caregivers are having issues clocking in or out, our representatives can look into the issue. One...

Dec 2020
||
(0)
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Manager

We are trying to drive our usage of the system so that everybody uses it to clock in and out. By the...

Dec 2020
||
(0)
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CEO/President

It took a little longer for WellSky's system to get integrated with our third-party system. However,...

Dec 2020
||
(0)
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CEO/President

I like that I can do everything in one place. I can do scheduling and billing, though I do have to...

Dec 2020
||
(0)
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CEO/President

The solution needs to be more user friendly in terms of the interface between the customer and the...

Dec 2020
||
(0)
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CEO/President

ClearCare's support has improved a lot over the past few years. They have a very high sense of...

Dec 2020
||
(0)
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CEO/President

Some people may not realize what WellSky has the capability of doing, and that is not because of a...

Dec 2020
||
(0)
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CEO/President

We switched from a different software vendor, and we are happier with ClearCare than we were with...

Nov 2020
||
(0)
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CEO/President

The initial and ongoing training has improved. The issues were the frequency and the content. I...

Nov 2020
||
(0)
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CEO/President

WellSky needs to add a workflow manager to the system. If somebody is coming in who has never used...

Nov 2020
||
(0)
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CEO/President

As far as WellSky's staff being able to solve my problems goes, I believe I have had an unfair...

Nov 2020
||
(0)
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CEO/President

Our company is always looking for something bigger, better, and cheaper, but I believe this product...

Nov 2020
||
(0)
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CEO/President

I haven't seen WellSky increase any prices. The vendor doesn't nickel-and-dime us. We are charged...

Nov 2020
||
(0)
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CEO/President

When I started using this system, I didn't have any experience in comparative rate modeling, so I...

Nov 2020
||
(0)
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CEO/President

I have always been able to get ahold of the vendor's support. The support team members are very good...

Nov 2020
||
(0)
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CEO/President

The vendor executives will call or email me from time to time to see whether everything is okay, but...

Nov 2020
||
(0)
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CEO/President

This product certainly doesn't hurt our tangible outcomes. I am not sure how to rate it because I...

Nov 2020
||
(0)
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CEO/President

I would like the system to cost less, but this solution is critical to my business. I would say that...

Nov 2020
||
(0)
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COO

I would buy the product again, and I have recommended it to anybody who has asked me about it. I...

Nov 2020
||
(0)
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COO

I decided to go with WellSky for numerous reasons. Their support and willingness to help us were...

Nov 2020
||
(0)
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COO

I had never heard of WellSky before they bought ClearCare, but all my staff members who use the...

Nov 2020
||
(0)
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COO

I like that I can manage our company. We are in an industry where more and more people are starting...

Nov 2020
||
(0)
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COO

The product is online, so integration is simple. The vendor makes updates and then tells us about...

Nov 2020
||
(0)
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COO

I would have given the vendor’s support a perfect score a year ago without knowing that it could...

Nov 2020
||
(0)
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COO

The vendor is very proactive. They are always looking to evolve the product. With COVID-19, they...

Nov 2020
||
(0)
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COO

The level of executive involvement with the vendor is very high because we get letters from one of...

Nov 2020
||
(0)
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COO

I would definitely give the vendor the highest score for tangible outcomes. The outcomes that I want...

Nov 2020
||
(0)
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COO

We get a deal with WellSky. The way they bill us is very clever because the more successful we are,...

Nov 2020
||
(0)
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Director

Every time we get on ClearCare, the vendor lets us know whether there is something new. The vendor...

Oct 2020
||
(0)
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CEO/President

I am not sure whether there is any training. I had to fight hard to send a couple of people over to...

Oct 2020
||
(0)
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CEO/President

The system doesn’t interface with anything. I wanted an interface to be built with my other system,...

Oct 2020
||
(0)
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CEO/President

I don’t use the system every day, but we like the scheduling module. It is easy to use. But there is...

Oct 2020
||
(0)
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CEO/President

The ongoing support is sometimes good and sometimes not so good. The vendor has been proactive at...

Oct 2020
||
(0)
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CEO/President

I am not satisfied. I am seriously contemplating moving to another vendor. I don’t know whether...

Oct 2020
||
(0)
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Director

ClearCare integrates with our payroll company, so that is pretty good, but only in regard to ease of...

Oct 2020
||
(0)
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Director

The integration piece was an issue. Ever since we have had the product, the vendor has known that...

Oct 2020
||
(0)
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Director

The system is part of our long-term plans. I haven't seen anything or know of anything out there...

Oct 2020
||
(0)
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Director

The vendor does take input, and that is working well. Their customer support is working well. That...

Oct 2020
||
(0)
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Director

Everybody has to make money. I get that. The vendor likes certain aspects, and we like certain...

Oct 2020
||
(0)
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Director

I would tell other people that are interested in the system that it is user friendly but expensive....

Oct 2020
||
(0)
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Director

The vendor knows the kind of business we do. I would like them to figure out how to allow caregivers...

Oct 2020
||
(0)
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Director

There is an extra charge if we want to use the credit card, and there is an extra charge if we want...

Oct 2020
||
(0)
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CEO/President

If I had to buy the product again, I would take a good look at it. There are some deficiencies that...

Oct 2020
||
(0)
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CEO/President

There are different modules with ClearCare, and the scheduling module is very good. It is robust and...

Oct 2020
||
(0)
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CEO/President

The vendor puts out the development that they deem necessary. But I am not sure whether they keep...

Oct 2020
||
(0)
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CEO/President

WellSky doesn’t nickel-and-dime; I have to give them points for that. But recently, we were looking...

Oct 2020
||
(0)
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CEO/President

In the beginning when the vendor sold us the product, one of the things they said was that we could...

Aug 2020
||
(0)
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CEO/President

If I had given the ratings a couple of years ago when there was no amazing account representative in...

Aug 2020
||
(0)
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CEO/President

The product is pretty easy to use. I think the scheduling software is phenomenal and effective. The...

Aug 2020
||
(0)
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CEO/President

Our overall satisfaction with the vendor will remain the same as long as our account representative...

Aug 2020
||
(0)
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CEO/President

There is some functionality in the product that doesn't work for me. The whole tagging system is...

Aug 2020
||
(0)
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CEO/President

I don't know whether the product drives any tangible outcomes. The whole CRM component of the...

Aug 2020
||
(0)
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Manager

I don't really know what else is out there. I would have to do some research and compare the...

Aug 2020
||
(0)
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Manager

The vendor was pretty good when we first got the system because they physically came here for a...

Aug 2020
||
(0)
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Manager

There are certain things about the system that I wish were different or could be improved. There are...

Aug 2020
||
(0)
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Manager

I don't know whether there is any other way for the vendor to tell us about new technology other...

Aug 2020
||
(0)
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COO

I am not sure whether we would buy the solution again. The product is very good, but it is really...

Aug 2020
||
(0)
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COO

The vendor's fees are fair. It seems to me that there is a fixed price per acting client. We don’t...

Aug 2020
||
(0)
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COO

Our project implementer was not great. We didn’t have a very good implementation. The vendor's...

Aug 2020
||
(0)
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COO

The solutions are not entirely meeting our needs. There is no administrative mobile app, which the...

Aug 2020
||
(0)
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COO

I don’t see any executives. The vendor's executives do some webinars occasionally, but I don’t see...

Aug 2020
||
(0)
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 or  to see details.

Manager

The ClearCare system is fine. If someone asked me about it, I would tell the person that it is easy...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ClearCare system is really user friendly, so I can bring in anybody and get trained right away....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are sometimes glitches in the system, and caregivers can't clock in or out correctly....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky has different training opportunities that they make available by email. That is nice. We are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is connected with one of the hospices, so when we put in a client, the system asks...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With some of the reports that we run, it can be tricky to figure out what to put in and how to put...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know people who work in other offices, and I have told them about how happy we are with the system...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very user friendly, and the customer service people respond quickly when we have a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I enjoy the product. I know that our director is very conscious of the value. I am sure that that...

Aug 2020
||
(0)
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 or  to see details.

Manager

I don't get any emails about a lot of the upgrades. They just show up, and we have to figure them...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Whether the WellSky system is part of our long-term plans is difficult to assess. When we bought it,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The training is a bit weak. Users have to be very active and pursue training in order to obtain it....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Integration is sometimes a challenge. We are looking for some telehealth options, but WellSky...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The ClearCare system is challenging for some users. The security of the application needs to be...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When I had issues with the system, I was able to reach a customer service manager. That person has...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don’t think WellSky keeps all of their promises. For example, reliability continues to be an issue...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky’s system has a lot of features that are really good and better than the features of the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The service we have received from WellSky has been pretty good, but there is always room for...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

To be helpful during the COVID-19 crisis, WellSky has modified the app that caregivers use to clock...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We firmly believe in having all of the offices on the same software platform. As long as the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor has made basic product improvements as time has passed in a relatively nimble fashion....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor has introduced add-on capabilities to the software that tend to be costlier than things...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I like that the solution is all inclusive for our industry. We have all of the information that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor certainly has their finger on the pulse of what an agency like ours needs and absolutely...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor did a good job of converting from the old software system to the new, different software...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are some basic improvements that would make a huge difference. There are some fundamental...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor could improve the tasks area. If a nurse is doing skilled care, there should be a section...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are a few simple things that should be included in the system, such as instructions on how to...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are some scheduling things that I would like to see improved. Right now, we can do recurring...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It is important for offices that are doing skilled care to have an option to send emails with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I was really satisfied with the implementation. The training was also really good.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky charges too much to integrate anything with their system. We would love to integrate our...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky’s phone and web support have improved substantially. They have been really responsive and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

My satisfaction will improve in a year if WellSky rolls out the functionality that they are planning...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The scheduling functionality works really well and is really effective.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The system's functionality is lacking in terms of supporting more clinical or nursing services like...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky keeps their promises. The vendor has done everything that they have said they will do.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky does a great job of implementing new things. I didn't really care for our initial trainer,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Most of WellSky's support is online, and they offer things like tutorials and guides, and those...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky's system is very user friendly. It is very easy for the staff to use. If we call support and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Currently, people have to make suggestions via WellSky's online portal, and then WellSky ranks the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor absolutely doesn't avoid nickel-and-diming. They charge for every little thing. That is...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There is no training from the vendor. There is a platform out there for a community, and there are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The solution works as advertised. It does what the vendor says it is going to do if the user knows...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Geoffrey Nudd has sent out probably three emails in the last two years. He is the main executive of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The solution is very expensive, and there isn't a lot of training. WellSky is supposed to be a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There is a number of things that I identified early on when we transitioned to the software, and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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